Moneris iWL220 User manual

® MONERIS, MONERIS BE PAYMENT READY & Design, and MERCHANT DIRECT are registered trade-marks of Moneris Solutions
Corporation. All other marks or registered trade-marks are the property of their respective owners.
© 2017 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved.
This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced
or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”).
This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris
or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any
representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms
of their correctness, accuracy, reliability or otherwise.
Your Gift card processing is governed by your Moneris Gift Program Agreement with Moneris. Your Loyalty card processing
is governed by your Moneris Loyalty Program Agreement with Moneris. Your credit and/or debit card processing is separately
governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris Mastercard Merchant Agreement,
your Moneris Discover Merchant Agreement, your Moneris UnionPay International Merchant Agreement, your Moneris American
Express Agreement, and/or your Interac Merchant and Terminal Agreement (collectively the “Merchant Agreements”), as
applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at
all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The
Moneris Merchant Operating Manual is available for free download at moneris.com/support.
(04/17)
(04/17)
MONERIS®iWL220
Reference Guide

1
Contents
Setting up Your Terminal 5
Before you get started 6
Hardware setup 8
Registering the terminal to a base 12
Converting the base mode 13
Establishing a connection to the base 13
Communications setup 15
Using dynamic IP 15
Using static IP 16
Using dial backup (optional) 18
Communications troubleshooting 19
Initialization and logon 22
Charging the battery after first initialization/logon 23
Additional options 24
Printing the contactless logo on contactless transaction receipts 24
Enabling Tip Entry, Cashback, or Invoice Number 24
Changing printer options 25
Changing the terminal language 25
Enabling the admin password for manual entry protection 26
Enabling loyalty and gift cards 27
Enabling tip entry (gift cards) 27
Record your Moneris merchant ID here:
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450

32 MONERIS® IWL220: REFERENCE GUIDE
Using Your Terminal 29
Moneris iWL220 Short-Range Mobile 30
Terminal keys and hardware 31
Wireless communication and the base 32
Important screen icons 32
The iWL220 base 33
Communications base 33
Charge-only base 33
Battery use 34
Helpful hints 34
Important screen icons 34
Standby mode 35
Power on 35
Power off 35
Card types 36
Cardholder verification 37
Cardholder verification methods (CVM) 37
Cardholder verification limit 38
Card entry options 39
Insert: Chip cards 39
Swipe: Magnetic stripe cards 39
Wave/Tap: Contactless cards 40
Contactless Transaction Limit (CTL) 40
Manual card entry 41
Transactions 42
General guidelines 42
Admin code shortcuts 43
Purchase [100] 43
Partially Approved Purchase 44
Refund [101] / VOID–Purchase [106] / VOID–Refund [107] 44
Pre-Authorization [102] 45
Cheque Authorization [105] 45
Advice using Sequence Number [103] / Force Post [103] 46
Advice List [109] 46
Balance Inquiry [110] 47
Prompts without tip entry 48
Merchant prompts: Purchases/Pre-Auths/Refunds/Voids 48
Merchant prompts: Cheque Authorizations 50
Merchant prompts: Advices/Force Posts 51
Customer prompts 53
Prompts with tip entry 55
Merchant prompts: Purchase with tip entry enabled 55
Customer prompts: Purchase with tip entry enabled 56
Receipts 59
Signing credit card receipts 59
Reprinting receipts 59
Card masking 59
Contactless transactions 60
Receipt samples 60
Pre-Auth Receipt 60
Original Receipt 60
Partial Approval Receipt 61

54
Setting up
Your
Terminal
In this section, we go over everything you need to know
to set up your iWL220 terminal.
You can also view our setup videos online at
moneris.com/support.
MONERIS® IWL220: REFERENCE GUIDE SETTING UP YOUR TERMINAL 5 SETTING UP YOUR TERMINAL 5
Reports 62
Masking on reports 62
Reprint Merchant receipt [66] 62
Clerk Subtotals Report [82] 62
Current Batch Totals Report [99] 63
Merchant Subtotals Report [95] 63
Pre-Auth List [62] 64
Tip Totals Report [96] 64
Balance Inquiry Report [94] 65
Configuration Report [16] 65
Admin functions 66
Logon [02] 66
Logoff [03] 66
Re-Initialization [01] 66
End-of-day process 67
Merchant close 67
System close 68
Troubleshooting 69
Error messages 69
Equipment issues 73
Merchant support 75

76 MONERIS® IWL220: REFERENCE GUIDE
Before you get started
1. Please confirm that you received the following items in your Welcome Kit. See page 7.
2. Review the Installation Checklist: Moneris Wireless Communication Base (available at
moneris.com/installation).
3. If your terminal will communicate with the Moneris host over high-speed Ethernet,
review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to
ensure that your Ethernet service is ready to support your terminal.
4. Make sure you have the following information:
• Your 13-digit Moneris Merchant ID (found in your Useful Information Email).
• Settlement responsibility (found in your Useful Information Email): System Close
(Moneris automatically closes your batch at the end of each day) or Merchant Close
(you are responsible for closing your batch at the end of each day).
• Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your
Moneris Gift & Loyalty Welcome Letter).
If any of the above required elements are missing, please call Moneris Customer Care
toll-free at 1-866-319-7450.
5. Depending on your requirements, begin setting up the iWL220 base as follows:
• If you want the base to function as a communications base, begin at step 1 of
Hardware setup (on page 8).
• If you want the base to function only as a charge base, begin at step 3 of Hardware
setup (on page 9).
iWL220
TERMINAL
iWL220 BASE
PAPER
ROLL
POS ADMIN
CARD
ETHERNET CABLE
AND
DIAL CABLE
POWER CABLE
SETTING UP YOUR TERMINAL
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000

98 MONERIS® IWL220: REFERENCE GUIDE
Hardware setup
Follow these instructions to set up your terminal hardware. If your location does not
have Ethernet networking, skip to step 2 to set up a dial connection.
ROUTER/SWITCH/HUB
ETHERNET PORT
Hi-Speed Ethernet setup
a. Plug one end of the Ethernet cable into base port shown
here.
Note: Ensure that you plug in only the Ethernet cable.
Connecting any other cable at this stage of the setup
could cause communication errors.
b. Plug the other end of the Ethernet cable into the router/
switch/hub/internal wiring — whatever is applicable
to the high-speed Internet service at your location.
(If necessary, please refer to the Moneris IP Readiness
Checklist available at moneris.com/checklist.)
Recommendation: Set up dial backup as well (follow the
Dial backup instructions on page 9) so the terminal can
use dial backup if your Internet service is temporarily
unavailable.
1
SETTING UP YOUR TERMINAL
LATCHES
POWER PORT
Connect the power supply cable
a. Locate the power cable (which may be in a white box), and
insert the cable connector into the small circular base port
shown here.
b. Plug the other end of the power cable into a power source.
Recommendations: Always plug the power cable into the power source last to avoid power
surges. Use a power bar equipped with surge protection if possible. Do not use the power
cable from your existing terminal, as it may damage the terminal.
Important: You must use the exact power adaptor and cables provided by Moneris
to work with the Moneris iWL220 terminal and base. Failure to do so may affect the
operability of or cause damage to the equipment.
3
DIAL PORT (MODEM)
PHONE JACK
Dial backup (optional)
a. Grip the back panel latches on the underside of the base,
and detach the panel.
b. Plug one end of the phone cable into the MODEM port,
located in the open compartment.
c. Flatten the cable in the compartment space so that the
back panel can close.
d. Close the back panel so that it snaps back into place.
e. Plug the other end of the dial cable into an analog
phone jack.
Recommendation: Use a dedicated phone line for the
terminal. Sharing the line with another device (e.g. a fax
machine) can cause communication problems.
2
BACK PANEL

1110 MONERIS® IWL220: REFERENCE GUIDE
PRINTER LATCH
(PULLED UP)
PAPER ROLL
PAPER
(EXTENDED)
FACEPLATE
SIM
card
12345
12345
12345
12345
AA1234567
Install the paper roll
a. Lift the printer latch up, and then pull it back to open the
lid and expose the paper well.
b. Insert the paper roll into the paper well with the loose
end unrolling from the bottom of the roll toward the
front of the terminal.
c. Unroll enough paper to extend at least one inch (2.5 cm)
past the faceplate.
d. Close the lid, and press down to snap it back into place so that the extended paper is
pressed securely against the closed lid and the faceplate.
Note: To advance the paper from the printer when the lid is closed, you must press
and hold down the yellow key when the terminal is powered on. DO NOT
attempt to advance the paper by pulling it as this will damage the printer.
4
SETTING UP YOUR TERMINAL
TERMINAL
LEADS
PRONG
BASE
BATTERY CHARGING ICON
BATTERY CHARGE LEVEL ICON
POWER ICON
LATCHES
Charging the battery
a. Remove the packaging and red tab (if any) from the underside of the terminal to
expose the four gold-coloured contacts in the empty slot.
b. Place the terminal on the base so that the contacts slot
on the underside of the terminal fits securely over the
leads prong on the base.
The terminal will power on.
c. Wait for the terminal to display TERMINAL SETUP
REQUIRED. (This should take about 60 seconds.)
d. Confirm that both the Power icon and the Battery
Charging icon (thin flashing bar) appear at the top left
corner on the screen.
e. Locate the Battery Charge Level icon appearing at the
top of left on the screen: wait for this icon to indicate a
charge of 100%. When this happens, the icon will display
fully solid as shown in the image on the right. (The
Battery Charging icon may continue to flash regardless
of the charge level of the battery.)
f. Proceed to Registering the terminal to a base on page 12.
5

1312 MONERIS® IWL220: REFERENCE GUIDE
You may register your new terminal to the communications base that was packaged
with it, or you may register the terminal to a different iWL220 base if that base is already
functioning as a communications base.
1. Note the following before proceeding:
• Do not register the terminal to more than one base at a time.
• If you are using dial communication as default, do not register more than one
terminal to the base.
• If you are using Ethernet communication and/or your terminal will be connected to
a restaurant POS system, do not register more than five (5) terminals to one (1) base.
• If you are registering multiple terminals to one base, register each terminal individually.
2. Record the 8-digit Base ID as printed on a label found on the underside of the
communications base to which the terminal is to be registered.
Note: The Base ID appears as “ID: 12345678”.
3. Do one of the following:
• If you are registering a terminal to a new or unused communications base (i.e., there
are no terminals currently registered to this base), proceed to Converting the base
mode on page 13.
• If you are registering a terminal to a communications base that is already connected
to one or more initialized terminals, proceed to Establishing a connection to the base
on page 13.
Registering the terminal
to a base
SETTING UP YOUR TERMINAL
Tips for moving through the menus
• Press the key to say “yes” to any questions or to scroll down.
• Press the key to say “no” or to scroll up.
• Press the green key to select a menu item or finish entering information and
move on to the next step.
Converting the base mode
1. Dock the terminal on the base to which it is being registered.
2. Press the key twice, key in 17, and press the green key.
• If SWIPE ADMIN CARD appears, swipe your POS Admin card.
3. Press the green key to select CONVERT BASE.
4. Press the green key to select CONTACT MODE.
5. When PLEASE WAIT appears, wait while the base is converted.
Note: This process may take several seconds. Do not undock the terminal.
6. When CONVERSION SUCCESSFUL PRESS OK appears, press the green key.
7. Press the red key twice.
8. When TERMINAL SETUP REQUIRED appears, proceed to Establishing a connection to
the base below.
Establishing a connection to the base
1. Dock the terminal on the base to which it is being registered. (If you converted the
base to Contact mode in a previous step, the terminal will already be docked.)
2. Press the key twice, key in 17, and press the green key.
• If SWIPE ADMIN CARD appears, swipe your POS Admin card.
3. Scroll down to REGISTER BASE, and press the green key.

1514 MONERIS® IWL220: REFERENCE GUIDE
4. Scroll down to REM ALL BASES, and press the green key.
The message NO KNOWN BASES appears for a moment. If the prompt DO YOU WISH
TO DELETE ALL BASES? appears, press the key to select YES.
5. From the REGISTER BASE menu, press the green key to select CONTACT MODE.
6. Wait while the terminal attempts to establish a connection to the base.
The BLUETOOTH PAIRING PLEASE WAIT message appears.
When the Bluetooth pairing is successful, the terminal displays PAIRING TO BASE
XXXXXXXX SUCCESSFUL PRESS OK, where XXXXXXXX is the 8-digit ID of the
communication base.
7. Press the green key to return to the REGISTER BASE menu.
• If BASE NOT FOUND appears, see Communications troubleshooting on page 19.
8. Press the red key three times to go back to the TERMINAL SETUP REQUIRED screen.
9. Confirm that your terminal screen appears as shown here:
a Wireless Signal (signal strength indicator) icon
b Base ID (e.g., “12345678”)
c Ethernet indicator (“Eth”) appears only if the terminal is connected to a
functioning Ethernet network
10. Proceed to Communications setup on page 15.
cba
SETTING UP YOUR TERMINAL
Your terminal must be configured to communicate with the Moneris host.
Do one of the following based on your requirements:
• If you are using dynamic IP as default, proceed to Using dynamic IP below.
• If you are using static IP as default, proceed to Using static IP on page 16.
• If you are using dial as default, proceed to Using dial backup on page 18.
Using dynamic IP
1. Press the key twice, key in 08, and press the green key.
2. Press the green key to select COMMS TYPE.
3. Scroll down to ETHERNET, and press the green key.
4. When the BASE IP SETUP menu appears, press the red key.
5. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green
key.
• If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see
Communications troubleshooting on page 19.
6. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION
REQUIRED, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an
outside line, proceed to Using dial backup on page 18.
• If you are not using dial backup or you are using it but do not need to enter a prefix,
proceed to Initialization and logon on page 22.
Communications setup

1716 MONERIS® IWL220: REFERENCE GUIDE
Using static IP
Contact your Internet Service Provider (ISP) to gather the following information: base’s
IP address, Mask ID, Gateway address, and DNS addresses.
1. Press the key twice, key in 08, and press the green key.
2. Press the green key to select COMMS TYPE.
3. Scroll down to ETHERNET, and press the green key.
The BASE IP SETUP menu appears.
4. Do one of the following:
• If you registered your terminal to the communications base that was packaged with
it and no other terminals are presently registered to that base, go to step 5.
• If you registered the terminal to a static IP-enabled base that is already connected to
one or more initialized terminals:
a. Press the red key once to return to the TERMINAL SETUP REQUIRED screen.
b. Proceed to Initialization and logon on page 22.
5. Press the green key to select ETHERNET SETUP.
6. Press the green key to select ETHERNET TYPE.
7. Scroll up to STATIC, and press the green key.
8. Configure the IP parameters as follows:
Note: To enter a decimal point, press the 0 (zero) key and then press the key.
a. Scroll down to BASE IP ADDR, and press the green key. Key in the base’s
IP address, and press the green key.
b. Scroll down to BASE MASK ID, and press the green key. Key in the base’s Mask
ID, and press the green key.
c. Scroll down to BASE GATEWAY, and press the green key. Key in the base’s
Gateway Address, and press the green key.
9. Press the red key once to return to the BASE IP SETUP menu.
SETTING UP YOUR TERMINAL
10. Enter the DNS address information:
Note: To enter a decimal point, press the 0 (zero) key and then press the key.
a. Scroll down to DNS SETUP, and press the green key.
b. Scroll down to PRIM ADDRESS, and press the green key. Key in the Primary
DNS address, and press the green key.
c. Scroll down to SEC ADDRESS, and press the green key. Key in the Secondary
DNS address, and press the green key.
11. Press the red key twice.
The REBOOT TERMINAL message appears, and then the terminal reboots.
The PLEASE WAIT FOR BASE CONNECTION message appears.
12. Wait for TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED to appear and
then continue to the next step.
13. Press the key twice, key in 17, and press the green key.
14. Scroll down to BASE IP SETUP, and press the green key.
15. Press the red key once.
16. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green
key.
• If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see
Communications troubleshooting on page 19.
17. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION
REQUIRED, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an
outside line, proceed to Using dial backup on page 18.
• If you are not using dial backup or you are using it but do not need to enter a prefix,
proceed to Initialization and logon on page 22.

1918 MONERIS® IWL220: REFERENCE GUIDE
Using dial backup (optional)
If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed directly
to Initialization and logon on page 22. If you need to enter a prefix to connect to an
outside line, follow these steps:
1. Press the key twice, key in 15, and press the green key.
2. Press the green key to select PREFIX.
3. Key in the Prefix number (e.g. 9), and press the green key.
4. Press the red key twice.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED,
proceed to Initialization and logon on page 22.
SETTING UP YOUR TERMINAL
Error message Solution
BASE NOT FOUND The terminal cannot establish a connection to a
communications base.
1. Press the green key to clear the message.
2. Press the red key repeatedly until the TERMINAL
SETUP REQUIRED screen appears.
3. Ensure that the terminal is docked securely on the base
to which you wish to register it.
4. Confirm that you have the 8-digit Base ID of the actual
base to which you are registering the terminal.
Note: If you are attempting to register the terminal to a
base that is already connected to more than one iWL220
terminal, ensure that the Base ID that you are using for
the registration is the same ID that is displayed on the
READY screen of the other terminal(s).
5. Redo the steps beginning from the Registering the
terminal to a base procedure on page 12.
BASE ID (E.G., “12345678”)
Communications troubleshooting
This table continues on the next page.

2120 MONERIS® IWL220: REFERENCE GUIDE
Error message Solution
HOST CONNECTION
FAILED
or
TCP CONNECTION FAILED
The terminal cannot establish a connection to the Moneris
host.
If the terminal is configured for dial:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the dial cable is securely plugged into the
MODEM port located in the compartment inside the base.
Refer to Dial backup on page 9.
3. If the terminal must use a prefix to dial out, ensure that
the dial PREFIX parameter has been configured correctly.
Refer to Using dial backup on page 18.
4. Return to Initialization and logon on page 22.
If the terminal is configured for Ethernet:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the Ethernet cable is securely plugged into
the Ethernet port located in the back of the base. Refer to
High-Speed Ethernet setup on page 8.
Note: If you unplug the cables from the communications
base, ensure that you replug the Ethernet cable first before
plugging in the power cable.
3. Confirm that the router and hub/switch (if any) are
functioning (refer to the Moneris IP Readiness Checklist at
moneris.com/checklist to confirm that your firewall rules
have been updated).
4. Confirm that the network is functioning.
• Public Internet: Contact your ISP (Internet service
provider) for assistance.
• Corporate WAN: Call your corporate help desk to
confirm that the corporate WAN is functioning properly.
5. Once you have confirmed that your network is
functioning: Press the key twice, key in 11, and press
the green key.
6. When the HOST SETUP menu appears, press the red
key once.
SETTING UP YOUR TERMINAL
Error message Solution
7. Do one of the following depending on what appears:
• If TCP HOST CONNECTION OK PRESS OK appears, press
the green key. Go to step 8.
• If the TCP CONNECTION FAILED error recurs (static IP
configuration only):
a. Press the key twice, key in 17, and press the
green key.
b. Scroll down to BASE IP SETUP, and press the green
key.
c. Re-enter the static IP values then go back to Using
static IP on page 16, and begin at step 5 of that
procedure.
8. Do one of the following:
• If you are configuring for dynamic IP, go back to Using
dynamic IP (page 15), and begin at step 6 of that
procedure.
• If you are configuring for static IP, go back to Using
static IP (page 16), and begin at step 17 of that
procedure.
This table continues on the next page.

2322 MONERIS® IWL220: REFERENCE GUIDE
Before processing any transactions, you must initialize your terminal with the Moneris
host and logon.
1. Press the key twice, key in 01, and press the green key.
2. When MERCHANT ID appears, key in your current 13-digit merchant ID, and press the
green key.
3. When PHONE NUMBER appears, key in the number as follows and press the green
key.
4. Wait while the terminal communicates with the Moneris host. Over the next few
moments, the terminal will display SENDING, RECEIVING, and PROCESSING.
• If SWIPE ADMIN CARD appears, swipe one of the white POS Admin cards (provided
with your new terminal).
5. Wait while the terminal communicates with the Moneris host to log on.
6. If the initialization and logon are successful, the terminal should display PURCHASE
ENTER AMOUNT. This will always be your main screen (i.e., the READY screen) when
the terminal is ready to be used.
7. To advance the paper from the printer, you must press and hold down the yellow key
when the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to
manually advance the paper by pulling it as this will damage the printer.
Initialization and logon
If your merchant ID begins with: Key in:
00301 1 888 699 7299
00302 1 888 358 8602
00304 1 888 332 8433
8. Before using your terminal, read the Charging the battery after first initialization/logon
section below.
9. Your terminal is ready to process transactions.
Charging the battery after first initialization/logon
1. To extend your terminal’s battery life, note the following:
• Full charging time after depletion of the initial charge is approximately 3 hours.
• Every one or two months allow the battery to discharge completely thereby forcing
the terminal to shut down. (The message LOW BATTERY!!! DOCK TERMINAL will
appear just before shutdown.)
2. For information on battery management, refer to page 34.
SETTING UP YOUR TERMINAL

2524 MONERIS® IWL220: REFERENCE GUIDE
There are several options that you can choose to enable on your terminal to enhance its
functionality.
Note: All instructions in this section begin at the terminal’s READY screen.
Printing the contactless logo on contactless
transaction receipts
When this feature is enabled, the contactless logo will be printed on all contactless
transaction receipts.
1. Press the key twice, key in 08, and press the green key.
2. Scroll up to CTLS LOGO, and press the green key.
3. Scroll to ENABLE, and press the green key.
4. Press the red key twice to return to the READY screen.
Enabling Tip Entry, Cashback, or Invoice Number
1. Press the key twice, key in 08, and press the green key.
2. Scroll down to the option you want to enable (e.g. TIP ENTRY, CASH BACK or INVOICE
NUMBER), and press the green key.
• If you are enabling tip entry, follow these additional steps:
a. Scroll to a tip entry type (TIP BY AMOUNT or TIP BY PERCENT or TIP BY $ AND %),
and press the green key.
b. Press the red key once, and then go to step 4.
3. Enable the option by pressing the key (YES).
4. Press the red key twice to return to the READY screen.
Note: To change the default values for the tip and cash back options, or to enable
enhanced tip prompting, refer to the Moneris iWL220 Short-Range Mobile Operating
Manual in WebHelp format at moneris.com/support.
Additional options Changing printer options
The printer is set up to automatically print the second receipt 10 seconds after it prints
the first receipt.
Note: If you don’t want to wait, simply press the green key to print the second receipt
immediately.
To change this setting:
1. Press the key twice, key in 14 and press the green key.
2. Scroll down to PRINT DELAY, and press the green key.
3. Key in the number of seconds that the printer should wait before automatically
printing the second receipt. Press the green key.
Note: If you key in 99, the printer will always wait until the green key is pressed
before printing the second receipt.
4. Press the green key to return to the PRINTER CFG menu.
5. Press the red key twice to return to the READY screen.
Note: Shop for point-of-sale supplies and paper online at shop.moneris.com.
Changing the terminal language
1. Press the key twice, key in 04, and press the green key.
2. Scroll to a language, and press the green key.
3. Press the red key twice to return to the READY screen.
SETTING UP YOUR TERMINAL

2726 MONERIS® IWL220: REFERENCE GUIDE
Enabling loyalty and gift cards
Didn’t order a loyalty program and gift cards but would like to find out more? Please call
us toll-free at 1-866-319-7450.
1. Press the key twice, key in 310, and press the green key.
2. Press the green key to select ENABLE ERNEX.
3. Press the key to select YES.
4. Press the green key to select INITIALIZATION.
5. Key in the Ernex Terminal ID and press the green key.
6. Wait while the terminal communicates with the Moneris host.
• If CLEAR TERMINAL STORAGE? appears, press the key to select YES.
7. The READY screen appears.
8. Your terminal is ready to process loyalty card and gift card transactions. For
instructions on performing:
• gift card transactions, refer to the Using Your Terminal for Gift: Moneris iWL220 guide.
• loyalty card transactions, refer to the Using Your Terminal for Loyalty: Moneris
iWL220 guide.
Enabling tip entry (gift cards)
1. Press the key twice, key in 310, and press the green key.
2. Scroll down to TIP ENTRY, and press the green key.
3. Press the key to select YES.
4. Press the red key to return to the READY screen.
Note: To change the default values for tip entry, or to enable enhanced tip prompting
for gift cards, refer to the Moneris iWL220 Short-Range Mobile Operating Manual in
WebHelp format at moneris.com/support.
Enabling the admin password for manual entry
protection
This parameter protects the manual entry of card information on the terminal keypad.
By default, a POS Admin card (shipped with your terminal) must be swiped any time
card information is manually entered in order to continue the transaction. Moneris
recommends that you change this parameter by setting up an admin password to be
entered instead of swiping the POS Admin card. To change this parameter and set up an
admin password, follow the steps below.
1. Decide on your password:
• It must be 5 to 10 numbers.
• Do not use consecutive numbers such as 12345 or 98765, or repeating numbers
such as 22233.
• You will have 60 seconds to enter it.
2. From the READY screen, press the key twice, key in 22, and press the green key.
3. When SWIPE ADMIN CARD appears, swipe your POS Admin card.
The ENABLE PSWD? prompt appears.
4. Select YES by pressing the key.
The ENTER NEW 5-10 DIGIT ADMIN PSWD prompt appears.
Note: You have 60 seconds to enter the password.
5. Key in the password you decided on in step 1, and press the green key.
The RE-ENTER NEW ADMIN PASSWORD prompt appears.
6. Key in the password again and press the green key.
The message ADMIN PASSWORD SET UP SUCCESSFULLY appears briefly on the
terminal, followed by the SECURITY menu.
7. To return to the READY screen, press the red key twice.
For instructions on how to change the password after you have set it up or what to do
if the password is locked, refer to the Moneris iWL220 Operating Manual in WebHelp
format at moneris.com/support.
SETTING UP YOUR TERMINAL

2928 MONERIS® IWL220: REFERENCE GUIDE SETTING UP YOUR TERMINAL
Using
Your
Terminal
In this section, we go over everything you need to know
to use your iWL220 terminal, including how to perform
transactions and end-of-day processes.
29
USING YOUR TERMINAL

3130 MONERIS® IWL220: REFERENCE GUIDE
Moneris iWL220
Short-Range Mobile
Use this handheld, all-in-one terminal to process transactions at the point of sale (POS).
When prompted, you (and sometimes your customer) will key in information on
the terminal. If your customer is required to key in information, pass the terminal to
the customer. When the customer has finished keying in the information, retrieve the
terminal and complete the transaction.
Terminal keys and hardware
1 Function keys
• Move through the items on the display.
• Select the option displayed above the key: e.g. if YES displays above the key,
press that key to select YES. If displays above the key, press that key to scroll up.
• To select an item, scroll through the list until the item is highlighted (e.g., LOGON
vs. LOGON ), and then press the green key.
2 Power Off key
• Press only at the READY screen displaying a $0.00 amount. When POWER OFF
TERMINAL? appears, select YES to power off (the terminal must be off the base).
3 Alphanumeric keys
• Key in numbers, letters and punctuation (with the Admin key).
4 Admin key
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation (with alphanumeric keys).
5 Red Cancel key
• Cancel a transaction.
• Move back one screen at a time.
6 Yellow Correct key / Paper feed key
• Clear displayed data one character at a time.
• Press key (hold down) to advance the receipt paper in the printer.
7 Green OK key
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
8 Printer
• To advance receipt paper, see label 6 above.
9 Keypad
10 Magnetic stripe reader
11 Chip reader
12 Display screen/Contactless reader (internal)
Note: If the terminal’s backlight dims (keys lose their glow), press any key. The keys
function even when the backlight is dimmed.
8
12
9
3
4
567
11
1 2
10
USING YOUR TERMINAL

3332
The iWL220 terminal uses wireless communication to connect to the communications
base to which it is registered. The terminal must be within the coverage area of the base
to process transactions.
Important screen icons
Wireless signal status
Terminal recognizes the wireless
signal from the base and can process
transactions.
1 Also indicates signal strength: 5 bars signify a strong signal is being received;
1 bar signifies a very weak signal is being received. The indicator bars appear on the
READY screen (top right corner).
2 Appears (top right corner) on the following screens: MAIN MENU, REPORT FUNCS, ADMIN
FUNCS, and CONFIG FUNCS.
To test the wireless communication:
1. Power up the terminal and base.
2. Wait for the READY screen to display.
3. Walk with the terminal to the spot farthest from the base that the terminal is likely to
use (e.g., far side of a patio/back room or other floor).
4. While you are walking, confirm that the signal strength indicator bars are
continuously displayed on the READY screen. If the bars are not displayed (or there are
less than 3), it may not be possible to process transactions while the terminal is in
that spot.
The iWL220 base
The iWL220 base functions as a communications base and/or a charge base.
Important: To confirm that a base is powered, dock the terminal on the base. On the
terminal’s READY screen, the Power icon should display in the upper left corner.
Communications base
In addition to the power cable, the base must have an Ethernet and/or a dial cable
connected to it.
• Connects wirelessly to up to five terminals.
• Connects to the Moneris host via Ethernet.
• Charges the iWL220 battery in the terminal.
Charge-only base
Only the power cable is connected to the base.
• Charges the iWL220 battery in the terminal.
MONERIS® IWL220: REFERENCE GUIDE
Wireless communication
and the base
1 2
USING YOUR TERMINAL

3534
1 2
1
1
1
1
1
1
2
2
2
2
2
2
(no icon)
MONERIS® IWL220: REFERENCE GUIDE
Helpful hints
• Check the battery charge level (see icons below) before taking the terminal to the
customer.
• Dock the terminal back on the base between transactions to maintain battery charge.
• Power off the terminal when it is not in use or charging.
• Wait for the Wireless Signal Status icon to display (see page 32) before attempting
transactions.
Important screen icons
Base powered
Base is receiving power.
Battery charging
Terminal battery is being charged.
Battery charge level
100% charge or less.
75% charge or less.
50% charge or less.
25% charge or less: Printing slows.
Empty battery: Terminal powers off.
(Data are not lost.)
1 Appears on the READY screen (top left corner).
2 Appears (top right corner) on the following screens: MAIN MENU, REPORT FUNCS,
ADMIN FUNCS, and CONFIG FUNCS.
Battery use Standby mode
The terminal goes into Standby mode (the white backlight turns off) when it has not
been used for a set time period. To exit Standby mode, press any key.
Power on
• Dock the terminal on a powered base.
OR
• If the terminal is off the base, press the green key (works only if the battery is
sufficiently charged).
Power off
1. Ensure that the terminal is not docked on a base.
2. From the READY screen, press the key twice. Key in 49, and press the green
key. When POWER OFF TERMINAL? appears, press the key (YES).
USING YOUR TERMINAL

3736 MONERIS® IWL220: REFERENCE GUIDE
The Moneris iWL220 supports the following card types and formats. These card types
are not mutually exclusive. A single card can include a magnetic stripe, a chip, and
contactless functionality.
Magnetic stripe card
• A card with a magnetic stripe
• The card is swiped on the magnetic stripe reader
Chip card
• A card with a chip
• The card is inserted into the chip card reader
Contactless card
• In this guide, the term “contactless card” includes:
• a card with contactless functionality; supported card brands include: Visa
®
,
Mastercard
®
, American Express
®
, Discover
®
, and Interac
®
.
• a mobile device, such as a smartphone, tablet or smartwatch.
• other contactless-enabled items such as a key fob or a mobile tag.
• The card is tapped on the contactless reader.
• All contactless card formats and any related software are the responsibility of the
cardholder (e.g., downloading a digital app from their financial institution).
• Cardholders with a mobile device (e.g., smartphone) are responsible for loading their
card information into their digital wallet.
Card types
Cardholder verification methods (CVM)
Many transactions require cardholder verification. This means your customer must
provide proof that they are the valid cardholder by performing one of the cardholder
verification methods below. The terminal will prompt your customer (or you) for the
appropriate CVM.
When verification is required, follow these general guidelines:
• for a transaction where a card is swiped, the cardholder signs the merchant copy of
the receipt.
• for a transaction where a card is inserted, the cardholder enters their PIN on the
terminal. In some cases, the cardholder may need to sign the merchant copy of the
receipt.
• for a transaction where a card is tapped, the cardholder signs the merchant copy of
the receipt.
• for a transaction where a mobile device is tapped, the cardholder enters their passcode
on their mobile device. If the cardholder has already entered their passcode, they will
not be prompted again during the transaction.
Cardholder verification
USING YOUR TERMINAL