adyen Verifone VX690 User manual

Page | © 2016 Adyen BV | Confidential1
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VX690 User Manual
Date: 28/11/16
Version 1.0.0
Copyright © Adyen B.V. 2016
Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands
www.adyen.com

Table of Contents
1 Getting started - VX690 3
1.1 Provided components 3
1.2 Installing the paper roll on the VX690 3
1.3 Connecting the VX690 to your wireless network 4
2 Boarding the terminal - VX690 4
2.1 Boarding the terminal with the Adyen App 4
3 Basic functionality - VX690 5
3.1 Standalone EMV 5
3.2 Non-Standalone (integrated) EMV transaction 5
4 Special payment functions menu 5
4.1 Normal payment 5
4.2 Manual entry payment 5
4.3 Refund 6
5 Maintenance - VX690 6
5.1 Inspecting device security - VX690 6
5.2 Replacing Paper Rolls - VX690 6
6 Admin menu - VX690 7
6.1 Admin menu functions - VX690 7
6.2 Network config - VX690 8
7 Technical specifications - VX690 10
8 Troubleshooting and support - VX690 10
8.1 In case of a malfunction: 10
8.2 Request assistance: 10

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Here we describe how to set up, configure and use the Verifone VX690 Wi-Fi payment device.
Getting started - VX690
Verifone VX690 Supported payment cards
Provided components
VX690 PED
Power Cord/Plug (EU)
Privacy shield
2x ADYEN Receipt roll
Installing the paper roll on the VX690
Pull the latch located on the top of the terminal to unlock the paper.
Lift the printer cover up and back.
Remove any partial roll of paper in the printer tray.
Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable.
Unwind the paper roll past any glue residue.
Drop the paper roll into the printer tray.

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Connecting the VX690 to your wireless network
Press + .9
Enter the security code to unlock the device.
If you do not know the code, contact the to obtain the specific security code Adyen POS Support Team
for your device.
Choose .Network config
Choose .Setup Wi-Fi
Choose Scan...
The device scans for available networks.
Choose the desired network you want to connect the device to.
If prompted, enter the passcode to access the Wi-Fi network.
Boarding the terminal - VX690
Board the terminal only after successfully following the steps in Getting Started.
Boarding the terminal with the Adyen App
Place the VX690 terminal on the cradle to charge the device and to power it on.
To fully charge the terminal, place it on the cradle for at least 6 hours, until the led indicator remains lit.
Press to open the menu.+ 9 Admin
Choose .Network config
Choose Setup wifi.
Choose " to find your broadcasted wireless network.Scan..."
If your network uses a Hidden SSID, you must choose " " and enter in your SSID Manual...
followed by your network password.
Choose the desired network from the list of available wireless networks and enter the password.
Once the password has been entered successfully, the network will be listed under .Profiles
Choose the desired network from the list and press .Profiles
Press to set the network as default.
The terminal will display the message "Activating profile". Once complete, the wifi connection
should appear in the profiles list as default and active.
Press to go back to the Network Config Menu, once the WiFi profile is activated.

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Choose and make a note of the the terminal's IP address. Setup Wifi
Enter the IP address into the Adyen app to begin the boarding process.
During the boarding process the terminal reboots. After the process is complete the terminal is
ready to use.
See to get information on processing payments.Basic functionality - VX690
Basic functionality - VX690
Standalone EMV
Press 'START' on the screen to initiate a transaction.
Enter in the amount and then press to continue.
Allow the customer to insert their card.
Upon reading the card, it will prompt for a or a .SIGNATURE PIN
The terminal will prompt the customer to hand it back to the employee.
Upon verifying the signature, the result will be presented. It is then safe to remove the card.
If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it
failed to synchronize to the Adyen platform due to lack of an outgoing internet connection.
Non-Standalone (integrated) EMV transaction
Integrated EMV transactions follow exactly the same flow, except the transaction begins with your POS
solution.
Special payment functions menu
The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in
the menu may vary, depending on your merchant configuration.
To enter the special payment functions menu, do the following:
Press + .8
Enter the PIN code to unlock the device.
If you do not know the code, contact the to obtain the specific PIN code for Adyen POS Support Team
your device.
Depending on your configuration, one or more of the following payment options are normally available:
Normal payment
Choose this option to access the payment screen, where you can enter an amount.
Manual entry payment
Choose this option to access the payment screen.
After entering an amount, press .

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You are prompted to input the , and then the card expiry date.PAN
Refund
Choose this option to perform a refund to a card:
Enter the amount you want to refund.
Press .
The transaction then follows the normal flow.
Maintenance - VX690
Inspecting device security - VX690
Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they
process sensitive card data.
Please make sure you and your store staff do the following:
Verify your device looks like the pictures in this manual.
The Adyen logo or your company logo should show up after powering on the terminal.
Do not use the device if it is damaged or covered with a sticker.
Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to
granting them access to modify or troubleshoot devices.
Do not install, replace, or return devices without verification.
Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to
unplug or open devices).
Report suspicious behaviour and indications of device tampering or substitution to appropriate
personnel (for example, to a manager or security officer).
Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly
basis.
In case of any doubts, do not use the device and via the regular escalation channels.contact Adyen
Replacing Paper Rolls - VX690
The VX680 uses the following receipt paper:
57 mm x 40 mm x 12 mm thermal receipt paper
It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to
accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).
Gently pull the latch located on the top of the terminal to unlock the paper roll cover.
Lift the printer cover up and then back.

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Remove any partial roll of paper in the printer tray by lifting it up.
Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
Unwind the paper roll past any glue residue.
Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
Drop the paper roll into the printer tray.
Close the paper roll cover by gently pressing directly on the cover until it clicks shut.
Admin menu - VX690
To enter the terminal admin menu, press + .9
Enter the Admin PIN code (contact the Adyen POS Support Team ).
The admin menu is displayed.
Admin menu functions - VX690
Menu option Description
Power off terminal Powers off the terminal.
Print totals (Only available on standalone terminals)
Generates a receipt showing the total processed amount per currency per card type.
Reset totals (Only available on standalone terminals)
Resets the counter.total amounts processed
Do not forget to reset totals after your shift.
Download
merchant config
Downloads a new merchant configuration.
.Do not execute this command unless instructed to do so by Adyen Support
Download
firmware (HTTP)
Downloads a new firmware for the terminal.
.Do not execute this command unless instructed to do so by Adyen Support

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Menu option Description
Submit captures N/A
Network config View network configuration information such as IP address, Gateway, Netmask and
DNS settings.
Posregister config Determines the connection to the POS cash register, either HTTP & serial or HTTP &
USB.
Show config Shows the following information:
Firmware version the terminal is running
Merchant account the terminal is registered to
Additional details.
Versions info Information includes firmware and software version, OS version, kernel version, card
slot version etc.
Print config Prints the terminal configuration overview.
This option applies only when a printer is connected to the terminal and to
.standalone terminals with integrated printer
Network config - VX690
Menu option Description
Network config Top-level option of the network configuration sub-menu:
Setup Wifi Set WiFi connection by scanning for available networks.

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Menu option Description
Ping: default gateway Pings the default gateway in the active configuration.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use BBC Google
them whether or not your DNS resolves.
Ping: www.bbc.com Pings the BBC web site home page.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use BBC Google
them whether or not your DNS resolves.
Ping: www.google.com Pings Google.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use BBC Google
them whether or not your DNS resolves.

Page | © 2016 Adyen BV | Confidential10
Technical specifications - VX690
Power Battery: Li-Ion 3.7V/2450mAh
Temperature 0º to 50º C (32º to 122º F) operating temperature -20º to 60º C (-4º to 140º F) storing
temperature 5% to 90% relative humidity, non-condensing
External
Dimensions
Terminal:
Length: 167mm
Width: 78mm
Height: 55mm
Weight 372g
Processor 400 MHz | ARM11 32-bit RISC processor
Memory 192MB (128MB Flash, 64MB SDRAM)
Display 3.5" QVGA Capacitive touch screen
Connectivity HSPA+ 3G radio | 5GHz Wi-Fi & 2.4 GHz Wi-Fi | Bluetooth 4.0
Printer 30 lps | 40mm paper roll
Card
Readers
Triple track MSR | landed smart card
Contactless ISO14443 A&B MiFare ISO18092 capable EMVCo L1 certificationSupports major NFC
/contactless schemes
Peripheral
Ports
Single USB connector – 1 host/client | integrated charging
Troubleshooting and support - VX690
In case of a malfunction:
Check our for articles that may help you find a solution for the issue.troubleshooting section
Request assistance:
Contact our .First level support
Provide the following information:
Merchant account
PSP (if applicable)
Terminal serial number