AKCP SP2+ User manual

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SP2+ SPX+ Email Setup
Quick Start Guide Gmail &
office365
Copyright © 2021, AKCP

SP2+ Email Setup Manual
First the SMTP Setup. Main Menu >> Settings >> SMTP:
The SMTP server configuration options are shown here, it’s required to be set up for the Email actions.
Fill out all parameters; the address in the Email From parameter will be used by the Email actions by
default, but you could change it if your mail server supports it (when it’s not required to match the
SMTP user for example).
SSL/TLS and STARTTLS are supported for the connection security.
You could also turn off any email sending from the unit by disabling the Send Email option.

SP2+ Email Setup Manual
Settings for Gmail
Important Note: Another customer reported recently that it appears that Google updated their Gmail
account with their two-step authentication without them knowing and was the cause for a failed test to
send an email. After they checked this, their notifications were back online and working.
You can use a Gmail account to send Email alerts with the settings shown on this screenshot below.
Important: before this will work, you’ll need to set up an additional setting in your Google account.
Open Gmail in a web browser and go to Settings / Accounts and Import / Other Google Account settings.

SP2+ Email Setup Manual
Then from the Account settings open Security tab / Enable Less Secure Apps
Setup the Email Action
Now you need to setup the Email action and tie this to a sensor.
You can use the Email Action to send a notification by email when a sensor reaches a certain threshold.

SP2+ Email Setup Manual
Note: The SMTP server settings needed to be configured on the unit, before this action works which we
already went through above.
All email actions will use this SMTP server for sending emails.
After clicking “Next”you will get a page where you can input the e-mail name and message. Press the
“Customize”button and the fields will re-write in a format that will allow for an automated e-mail that will
display the sensor information.
For all possible macro values (dynamic text values starting with $) you can see a detailed list in the
notifciations manual

SP2+ Email Setup Manual
These parameters set the maximum number of times to send the email notification and the time interval
between each notification.
If you click on the Finish and Setup Notification button, this will launch the Link Notification Wizard
where you can use the new action for making a notification where you will link your connected sensors to
the email notifications.
Settings for office365
Important Note: Sending office365 email alerts are only supported on the SP+ F7 & H7 units running the
latest firmware on our website and are not supported on the older F4 type SP+ units.
First you need to ensure that the SMTP settings and the email action configuration are correct as follows
(our account is used as an example):

SP2+ Email Setup Manual

SP2+ Email Setup Manual
Very important: the “Mail from” parameter must match the same as the SMTP login parameter in the
settings.
The mail servers are strict about the "mail from" parameter for antispam methods, and it cannot be
different than the email login setting.
Please also check our SP+ Knowledge Base using this link:
https://www.akcp.com/knowledge-base/sensorprobe-plus-series-knowledge-base/
Email Troubleshooting
A. Check with your local system administrator to ensure all the settings you have entered into the
email alert settings on the unit are correct and you can ping your SMTP server.
B. Ensure your unit(s) is running the latest version of firmware that is on our website support portal.
C. Check the SP+ units Notification manuals for more details on the settings etc.
D. The maximum email addresses that can be added to the email action is 10.
E. Check your network & the DNS settings in the SP+ units web UI. This might be incorrect, then the
unit cannot resolve the name of the server.
F. Try using the IP address of the SMTP server after making sure you can ping it from the same
network the unit is configured on.

SP2+ Email Setup Manual
G. Check the system logs to ensure the alerts are being sent from the unit and if so, check your
spam filter where the emails are being sent to.
H. Also, MS changed the Hotmail/Outlook mail’s SMTP settings, the smtp.live.com server is not
supported anymore. It should be changed to: smtp-mail.outlook.com
Please contact [e-mail] if you have any further technical questions or
problems.
Thanks for Choosing AKCP!