Akuvox C319 Series Service manual

About This Manual
Thank you for choosing the Akuvox C319 series indoor monitor. This manual is intended
for the administrators who need to properly configure the indoor monitor. This manual is
written based on the firmware version: 119.30.1.238, and it provides all the configurations
for the functions and features of the C319 series indoor monitor. Please visit the Akuvox
forum or consult technical support for any new information or the latest firmware.

Note
• Informative information and advice from the efficient use of the
device.
Introduction of Icons and Symbols

Related Documentation
You are advised to refer to the related documents for more technical information via the
link below:
https://knowledge.akuvox.com

Content
1 Product Overview..............................................................................................................................1
2 Change Log.......................................................................................................................................2
3 Model Difference...............................................................................................................................3
4 Introduction to Configuration Menu................................................................................................... 5
5 Access the Device............................................................................................................................. 7
5.1 Device Start-up Network Selection......................................................................................................... 7
5.2 Accessing the Device Setting on the Device ........................................................................................... 8
6 Language and Time Setting............................................................................................................. 12
6.1 Language Setting.................................................................................................................................. 12
6.2 Time Setting.......................................................................................................................................... 12
7 Screen Display Configuration...........................................................................................................15
7.1 Screen Display setting on the Device....................................................................................................15
7.2 Screen Display Setting on the Web Interface........................................................................................17
7.3 Icon Screen Display Configuration........................................................................................................19
7.4 Unlock Tab configuration......................................................................................................................21
7.5 Home Screen Display............................................................................................................................ 23
8 Sound and Volume Configuration.....................................................................................................25
8.1 Volume Configuration............................................................................................................................25
9 Phone Book Configuration...............................................................................................................29
9.1 Phone Book Configuration on the Device............................................................................................. 29
9.2 Phone Book Configuration on the Web Interface Add/Edit/Delete Search Local
Contacts.......................................................................................................................................................32
10 Network Setting & Other Connection .............................................................................................. 35
10.1 Device Network Configuration............................................................................................................ 35
10.2 Device Deployment in Network........................................................................................................... 38
10.3 Device NAT Setting..............................................................................................................................39
10.4 Device Bluetooth Setting.....................................................................................................................39
10.5 Device Wi-Fi Setting............................................................................................................................ 41
11 Intercom Call Configuration...........................................................................................................43
11.1 IP call & IP Call Configuration............................................................................................................. 43
11.2 SIP Call &SIP Call Configuration..........................................................................................................45
11.3 SIP Account Registration.................................................................................................................... 45
11.4 SIP Server Configuration..................................................................................................................... 47

11.5 Outbound Proxy Server configuration.................................................................................................48
11.6 SIP Call DND & Return Code Configuration .........................................................................................49
11.7 Device Local RTP configuration..........................................................................................................50
11.8 Data Transmission Type Configuration ..............................................................................................51
11.9 Call Setting.......................................................................................................................................... 51
11.10 Intercom Call Configuration (intercom preview, mute).....................................................................54
11.11 Emergency Call Setting..................................................................................................................... 55
11.12 Multicast Configuration.....................................................................................................................56
11.13 Call Forwarding Setting..................................................................................................................... 57
12 Intercom Message Setting ............................................................................................................. 60
12.1 Manage Messages.............................................................................................................................. 60
13 Audio& Video Codec Configuration for SIP Calls............................................................................. 62
13.1 Audio Codec Configuration................................................................................................................. 62
13.2 Video Codec Configuration..................................................................................................................63
14 Security........................................................................................................................................ 65
14.1 Monitor and Image.............................................................................................................................. 65
14.2 Alarm and Arming Configuration ........................................................................................................ 69
14.3 Screen Unlock Setting......................................................................................................................... 78
14.4 Voice Encryption..................................................................................................................................80
14.5 Remote Control....................................................................................................................................81
14.6 Location...............................................................................................................................................81
15 Door Access Control Configuration................................................................................................ 82
15.1 Relay Switch Setting............................................................................................................................82
15.2 Web Relay Setting............................................................................................................................... 83
15.3 Door Unlock Configuration..................................................................................................................84
16 Lift Control.. ..................................................................................................................................87
16.1 Configure Lift Control.......................................................................................................................... 87
16.2 Configure Lift Control Prompt............................................................................................................. 87
17 Firmware Upgrade .........................................................................................................................89
18 Backup......................................................................................................................................... 90
19 Auto-provisioning via Configuration File.........................................................................................91
19.1 Provisioning Principle......................................................................................................................... 91
19.2 Introduction to the Configuration Files for Auto-Provisioning........................................................... 91
19.3 Autop....... ............................................................................................................................................ 92
19.4 DHCP Provisioning Configuration.......................................................................................................93
19.5 Static Provisioning Configuration....................................................................................................... 95
20 Voice Assistant............................................................................................................................. 97

21 Call Log.......................................................................................................................................107
22 Debug......................................................................................................................................... 109
22.1 System Log for Debugging............................................................................................................... 109
22.2 PCAP for Debugging......................................................................................................................... 109
22.3 User Agent .........................................................................................................................................110
22.4 Screenshots...................................................................................................................................... 110
23 Device Integration with Third Party ...............................................................................................111
23.1 Enter Applications Screen ................................................................................................................. 111
23.2 Install Third-party App...................................................................................................................... 112
24 PBX Feature................................................................................................................................114
24.1 PBX Configuration on The Device.....................................................................................................115
25 Password Modification................................................................................................................121
25.1 Modify Device Basic Setting Password ............................................................................................ 121
25.2 Modify Device Advanced Setting Password..................................................................................... 121
25.3 Modify Device Web Interface Password........................................................................................... 122
26 System Reboot&Reset.................................................................................................................124
26.1 Reboot................................................................................................................................................124
26.2 Reset.................................................................................................................................................. 126
27 Abbreviations ..............................................................................................................................128
28 FAQ.............................................................................................................................................130
29 Contact Us.................................................................................................................................. 131

C319 Series Indoor Monitor Administrator Guide
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1 Product Overview
C319 series is an Android SIP-based with a smooth touch-screen indoor monitor. It can be
connected with the Akuvox door phone for audio/video communication, unlocking, and
monitoring. Residents can communicate with visitors via audio/video call, and it supports
unlocking the door remotely. It is more convenient and safer for residents to check the
visitor's identity through its video preview function. C319 series are often applied to
scenarios such as villas, apartments, and buildings.

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2 Change Log
The change log will be updated here along with the changes in the new software version.

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3 Model Difference
Model
C319S
C319A
Feature
CPU
Quad Core Cortex-
A55/1.9GHz
Quad Core Cortex-
A55/1.9GHz
OS
Android 9.0
Android 9.0
Color
Black
Black
Display
10 inch IPS LCD
10 inch IPS LCD
Resolution
1280 x 800
1280 x 800
MIC
Single microphone，-58dB
Single microphone，-58dB
Speaker
Dual speakers, 4Ω/ 3W
Dual speakers, 4Ω/ 3W
Wi-Fi
NA
IEEE 802.11 b/g/n
Bluetooth
NA
BLE 4.1

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Ethernet
1xRJ45, 10/100Mbps
adaptiv e
1xRJ45, 10/100Mbps
adaptiv e
Power Supply
12VDC/
1A or IEEE 802.3af PoE
12VDC/
1A or IEEE 802.3af PoE
Alarm Input
8 x Alarm Inputs
8 x Alarm Inputs
Door Bell Input
1 x Bell In
1 x Bell In
Relay Output
2 x Relay Out (NO/COM/NC)
2 x Relay Out (NO/COM/NC)
Installation
Wall-mounted/Table-
mounted (Optional)
Wall-mounted/Table-
mounted (Optional）
Operation Temperature
-10°C ~ +45°C
-10°C ~ +45°C
Operation Humidity
-20°C ~ +70°C
-20°C ~ +70°C
Dimensions (W x H x D)
251x182.5x29.75 (mm)
251x182.5x29.75 (mm)

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4 Introduction to Configuration Menu
Status: This section gives you basic information such as product information, Network
Information, account information, etc.
Account: This section concerns the SIP account, SIP server, proxy server, transport
protocol type, audio&video codec, DTMF, session timer, etc.
Network: This section mainly deals with DHCP&Static IP setting, RTP port setting, device
deployment, etc.
Device: This section includes time, call feature, display setting, audio, multicast, monitor,
intercom, relay, third party APK, lift control, and so on
Phone: This section includes time, language, call feature, dial management, data
import&export, door log, and web relay.
Contacts: This section allows the user to configure the local contact list stored on the
device.
Upgrade: This section covers Firmware upgrade, device reset&reboot, configuration file
auto-provisioning, and PCAP.
Security: This section is for Password modification, account status & session time-out
configuration, as well as service location switching.
Settings: This section includes the RTSPD & voice assistance setup.
Arming: This section covers the configuration including arming zone setting, arming mode,
disarm code, and alarm action.
Mode Selection:
• Discovery mode: It is a plug and plays configuration mode. Akuvox devices will
configure themselves automatically when users power on the devices and connect
them to the network. It is super time-saving mode and it will greatly bring users
convenience by reducing manual operations. This mode requires no prior
configurations previously by the administrator.
• Cloud mode: Akuvox SmartPlus is an all-in-one management system. Akuvox
SmartPlus is the mobile service that allows audio, video, remote access control
between smartphones and Akuvox intercoms. All configurations in the device will be
issued automatically from the cloud. If users decide to use Akuvox SmartPlus, please
contact Akuvox technical support, and they will help you configure the related

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settings before using them.
• SDMC mode: SDMC (SIP Device Management Controller) is a simple and
comprehensive software for building management. It provides a topography for a
community while offering you a graphical configuration interface for the door access,
intercom, monitoring, alarm, etc. It is a convenient tool for property managers to
manage, operate, and maintain the community.
Tool Selection:
Akuvox has many configuration tools for you to set up devices more conveniently. Here we
list some common tools, please contact your administrator to get the tool if you need
them.
1. SDMC: SDMC is suitable for the management of Akuvox devices in large
communities, including access control, resident information, remote device control,
etc.
2. Akuvox Upgrade tool: upgrade Akuvox devices in batch on a LAN (Local Area
Network).
3. Akuvox PC Manager: distribute all configuration items in batch on a LAN.
4. IP scanner: it is used to search Akuvox device IP addresses on aLAN.
5. FacePro: manage face data in batch for the door phone on a LAN.

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Note
• Please refer to the chapter on Network Setting&Other connection for the
configuration of the Ethernet and wireless networkconnection.
5 Access the Device
Akuvox indoor monitor system settings can be either accessed on the device directly or on
the device web interface.
5.1 Device Start-up Network Selection
Akuvox indoor monitor system settings can be either accessed on the device directly or on
the device's web interface. After the device boots up initially, you are required to select the
network connection for the device. You can either select ethernet or wireless network
connection according to your need.

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5.2 Accessing the Device Setting on the Device
5.2.1 Accessing Device Basic Setting
You can access the device's basic setting and advance setting where you can configure
different types of functions as needed. To access the device basic setting, swipe your
finger left on the home screen, then tap Setting icon . You can check the basic
information like MAC, firmware, etc.
5.2.2 Accessing Device Advance Setting
To access the advance setting, press Setting then tap Advance Settings icon. Press
password 123456 to enter the advance setting.

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5.3 Access the Device Setting on the Web Interface
You can also enter the device IP address on the web browser to log in to the device web
interface by username and password admin/admin where you can configure and adjust

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parameters, etc.
For checking the IP address you can search in device Setting > System Info > Network
screen. You can also search the device by IP scanner, which can search all the devices on
the same LAN.

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Note
• You can also obtain the device IP address using the Akuvox IP scanner to
log in the device web interface. Please refer to the URL below for the IP
scanner application:
https://knowledge.akuvox.com/docs/how-to-obtain-ip-address-via-ip-
scanner-1?highlight=ip%20scanner
Note
• Google Chrome browser is strongly recommended.
• The Initial user name and password are admin and please be case-sensitive
to the user names and passwords entered.

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6 Language and Time Setting
6.1 Language Setting
When you first set up the device, you might need to set the language to your need or you
can do it later if needed. And the language can either be set up directly on the device or on
the device web interface according to your preference.
6.1.1 Language Setting on the Device
To select the language you like, go to Setting > Time&Language screen.
6.2 Time Setting
Time setting can be set up on the device and on the device web interface in terms of time
zone, date and time format, etc.

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6.2.1 Time Setting on the Device
To set up time setting on the device Settings > Time&Language screen.
Parameter Set-up:
• Automatic Date Time: automatic date is switched on by default, which allows the
date& time to be automatically set up and synchronized with the default time zone
and the NTP server (Network Time Protocol). You can also set it up manually by
checking off the square box and then entering the time and date you want and
pressing the Save tab to save the setting.
• Time Zone: select the specific time zone depending on where the device is used. The
default time zone is GMT+0:00.
• Date Format: select the date format as you like among the three format options. The
three formal options are Y-M-D,Y/M/D,D-M-Y,D/M/Y,M-D-Y, and M/D/Y.
• Time Format: select 12-hour or 24-hour time format as you like.
• NTP Server: enter the NTP server you obtained in the NTP server field.