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8
TROUBLESHOOTING
Troubleshooting
Problem Cause Solution
No flow or low
flow rate and
/ or varying
temperatures
Partially closed stop or service valve in
water supply pipework to the mixer valve. One stop or service valve.
Instantaneous water heater cycles on and
off as the flow rate or pressure is too low.
Increase water flow rate
or pressure through system.
Contact the boiler manufacturer.
Head of water is below the minimum required Refer to specifications section.
Inlet filter is partially blocked. Clean or replace. Flush pipework
before refitting.
Hot or cold water being drawn off
elsewhere causing pressure changes
or instantaneous boiler changes.
Do not use other water outlets when using
the shower valve.
Imbalanced inlet pressures. If pressures are unbalanced a pressure
reducing valve should be used.
Airblock or partial blockage of the pipework. Flush pipework to ensure removal
of debris and any airlocks.
No hot or cold water reaching
the shower valve.
Check hot and cold feeds (the valve will
shut down if either supply fails.
Water leaking
from shower
head
This is normal for a short time
after turning off.
Adjust the angle of the shower head as
necessary to vary draining time.
Shower flow control valve failing to close
fully, possibly due to water borne debris.
Remove flow control valve
assembly and check.
Flow control valve seals damaged. Check condition of flow control valve
and replace as necessary.
Maximum water
temperature is
too hot or cold
Maximum water temperature
is set incorrectly Reset maximum water temperature.
Outlet water
temperature is
too hot or cold
Inlet filter is partially blocked. Check inlet filters for any blockages
and clean as necessary.
Installation conditions are outside
operating parameters. Refer to Important Information section.
Water supply
temperature is
too cold
Hot water temperature is less than 10 °C
above the required blend temperature.
Adjust hot water temperature or wait for
water to reheat if stored system is used.
Instantaneous water heater is not igniting
because water flow rate is too low.
Increase water flow rate through the system.
Check cartridge inlet filters
and clean or replace.
Contact the manufacturer.
Instantaneous water heater is not igniting
because water pressure is too low.
Refer to Information for system requirements.
Increase water pressure through system.
Contact the manufacturer.
Only hot or cold
water from
TMV outlet.
Inlet water supplies are reversed (hot to
cold supply).
Connect the water supplies correctly. Hot on
the left and cold on the right when viewed
from the front. Rework pipework as necessary.
Inlet filter is partially blocked. Clean or replace. Flush through
pipework before refitting.