Alliance Laundry Systems NetMaster HWTB21 Owner's manual

Programming
www.comlaundry.com
NetMaster
Topload Washer
Refer to Page 7 for Model Numbers
Part No. 210140R2
October 2006
Keep These Instructions for Future Reference.
(If this machine changes ownership, this manual must accompany machine.)

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NOTE: The WARNING and IMPORTANT
instructions appearing in this manual are not meant
to cover all possible conditions and situations that
may occur. It must be understood that common
sense, caution, and carefulness are factors which
cannot be built into these washers. These factors
MUST BE supplied by the person(s) installing,
maintaining, or operating the washer.
Always contact the distributor, service agent, or the
manufacturer about any problems or conditions you do
not understand.
WARNING
Failure to install, maintain, and/or operate
this machine according to the
manufacturer's instructions may result in
conditions which can produce bodily injury
and/or property damage.
W030

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Notes

© Copyright 2006, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any
means without the expressed written consent of the publisher.
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Table of
Contents
Model Identification ........................................................................... 7
Preliminary Information.................................................................... 9
About the Control ................................................................................. 9
Glossary of Terms................................................................................. 9
Power Failure Recovery ....................................................................... 9
Communications ................................................................................... 9
Infra-red Communications (Optional) .................................................. 9
NetMaster Identification .................................................................... 11
Select Cycle Pads.................................................................................. 11
Select Wash Temp Pads........................................................................ 11
VFD Display Identification ................................................................ 13
Light Emitting Diodes (LEDs) ............................................................. 13
Washer Operation .............................................................................. 15
Start Up................................................................................................. 15
Ready Mode.......................................................................................... 15
Cycle Sequence..................................................................................... 15
Opening the Washer Lid....................................................................... 15
Signals................................................................................................... 15
Changing Cycles................................................................................... 15
NetMaster Special Features ............................................................... 17
Programming NetMaster ...................................................................... 17
Collecting Audit Information ............................................................... 17
Testing Machine and NetMaster Functions.......................................... 17
Sales Floor Feature ............................................................................... 17
Rapid Advance Feature......................................................................... 17
Clearing the NetMaster Vend Feature .................................................. 17
Communications Mode......................................................................... 17
Coin Drop ............................................................................................. 17
Start Pulse Operation ............................................................................ 18
Service Door and Coin Vault Openings ............................................... 18
Break-In Alarm..................................................................................... 18
Special Vend......................................................................................... 18
Lucky Cycle.......................................................................................... 18
Site Code Pricing .................................................................................. 18
Special Cycle ........................................................................................ 18
Opening the Service Door
(Coin Models Only)............................................................................. 19
Entering the Manual Mode................................................................ 21
How to Enter the Manual Mode ........................................................... 21
Programming NetMaster ................................................................... 23
What Can Be Programmed? ................................................................. 23
Programmable Options Available......................................................... 23
1. Audio Signal “+001” ................................................................... 24
2. Reg. Hot Wash Vend Price “+002” ............................................ 26
3. Reg. Warm Wash Vend Price “+003” ........................................ 28
4. Reg. Cold Wash Vend Price “+004” ........................................... 30
5. Site Code #1 Hot Wash Vend Price “+005” ............................... 32
6. Site Code #1 Warm Wash Vend Price “+006” ........................... 34
7. Site Code #1 Cold Wash Vend Price “+007” ............................. 36
8. Special Cycle Vend Price “+008” ............................................... 38
9. Special Vend A Days Enable “+009” ......................................... 40
10. Special Vend A Start Hour “+010” ............................................. 45
11. Special Vend A Length in Hours “+011” ................................... 46
12. Special Vend A Start Month “+012” .......................................... 47
13. Special Vend A Start Date “+013” ............................................. 48
14. Special Vend A End Month “+014” ........................................... 49
15. Special Vend A End Date “+015” .............................................. 50

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16. Special Vend A Site Code #1 “+016” ......................................... 51
17. Special Vend A Reg. Hot Wash Vend Price “+017” .................. 53
18. Special Vend A Reg. Warm Wash Vend Price “+018” .............. 55
19. Special Vend A Reg. Cold Wash Vend Price “+019” ................ 57
20. Special Vend A Auto-Shutdown Enable “+020” ........................ 59
21. Coin #1 Value “+021” ................................................................ 60
22. Coin #2 Value “+022” ................................................................ 62
23. Start Pulse Value “+023” ............................................................ 64
24. Default Cycle/Temperature “+024” ............................................ 66
25. Power Fail Reset “+025” ............................................................ 68
26. Set Real-Time Clock Minutes “+026” ........................................ 70
27. Set Real-Time Clock Hours “+027” ........................................... 71
28. Set Real-Time Clock Day “+028” .............................................. 72
29. Set Real-Time Clock Date “+029” ............................................. 73
30. Set Real-Time Clock Month “+030” .......................................... 74
31. Set Real-Time Clock Year “+031” ............................................. 75
32. Set Real-Time Clock Century “+032” ........................................ 76
33. Normal Wash Agitate Time “+033” ........................................... 77
34. Normal Extra Rinse Agitate Time “+034” .................................. 78
35. Normal Rinse Agitate Time “+035” ........................................... 79
36. Normal Final Spin Time “+036” ................................................. 80
37. Permanent Press Wash Agitate Time “+037” ............................. 81
38. Permanent Press Extra Rinse Agitate Time “+038” ................... 82
39. Permanent Press Rinse Agitate Time “+039” ............................. 83
40. Permanent Press Final Spin Time “+040” .................................. 84
41. Delicate Wash Agitate Time “+041” .......................................... 85
42. Delicate Extra Rinse Agitate Time “+042” ................................ 86
43. Delicate Rinse Agitate Time “+043” .......................................... 87
44. Delicate Final Spin Time “+044” ............................................... 88
45. Warm Rinse Enable/Disable “+045” .......................................... 89
46. Control Configuration Data #1 “+046” ....................................... 90
47. Control Configuration Data #3 “+047” ....................................... 94
48. Lucky Option “+048” ................................................................. 96
49. Special Cycle Option “+049” ...................................................... 97
50. Special Cycle Extra Wash Time “+050” .................................... 99
51. Special Cycle Extra Extra-Rinse Time “+051” .......................... 100
52. Smart Card Maximum Value “+052” ......................................... 101
53. Site Code #1 “+053” ................................................................... 103
54. Error Code Programming Parameter “+054” .............................. 105
55. Start Pulse Mode “+055” ............................................................ 107
Collecting Audit Information ............................................................ 109
Manual Reset....................................................................................... 111
Testing Machine and
Electronic Control Functions............................................................. 113
Diagnostic Test Descriptions................................................................ 114
Error Codes......................................................................................... 117
Sales Floor Feature ............................................................................. 121
Rapid Advance Feature...................................................................... 123
Clear Vend Feature ............................................................................ 125
Power Fail Recovery........................................................................... 127
Power Fail Reset Disabled.................................................................... 127
Power Fail Reset Enabled..................................................................... 127
Communications Mode ...................................................................... 129
Infra-red Communications.................................................................... 129

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Card Reader Communications
(Card Models Only)............................................................................ 129
Network Communications .................................................................... 129
Default Washer Settings..................................................................... 131
Default Settings .................................................................................... 131
Default Cycle ........................................................................................ 131

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Model Identification
Information in this manual is applicable to these washer
models:
HWTB21 SWTB20
HWTF21 SWTB21
NWTF21 SWTC20
SWLB20 SWTC21
SWLB21 SWTF20
SWLF20 SWTF21
SWLF21 SWTH20
SWTA21 SWTH21
SWTBA0 SWTJ21
SWTBA1

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Preliminary Information
About the Control
NetMaster on the commercial washer is an advanced,
programmable computer that lets the owner control
most machine features by pressing a sequence of
SELECT CYCLE and SELECT WASH TEMP pads.
Refer to Figure 1.
NetMaster allows the owner to program custom
cycles, set vend prices, retrieve audit information,
program and run diagnostic cycles, and program
special vend features. Washers shipped from the
factory have a default cycle and wash temperature
setting of PERM PRESS, WARM built in. However,
the owner can change the default cycle, or any cycle,
as needs permit.
IMPORTANT: In the event of a power failure,
NetMaster will not have to be reprogrammed. It is
designed with a memory system that will remember
how it was programmed (for a minimum of six
years) until the electrical power is restored.
IMPORTANT: It is extremely important that the
washer has a positive ground and that all mechanical
and electrical connections to NetMaster are made
before applying power to or operating the washer.
Glossary of Terms
The following are a few terms and abbreviations to
learn. These are referred to throughout the instructions.
VFD - Vacuum Fluorescent Display.
This term refers to the window area of the
control that displays words and values.
LED - Light Emitting Diode.
This term refers to the lights on the keypads
and status words of the control.
Power Failure Recovery
If a cycle is in progress and the power fails, the cycle
status is saved in memory for a minimum of six years
without power. When the power recovers, the washer
will resume into the previously active cycle if so
programmed by the owner.
The owner may program a special feature called
POWER FAIL RESET which sets a maximum power
failure duration. To program this feature, refer to
Programming NetMaster, option 25.
If the length of the power failure is greater than the
POWER FAIL RESET time, the control will end the
cycle and the display will revert back to the ready
mode. If the washtub is full of water, the control will
move to the Rinse Spin cycle and prompt the user to
press the START pad. Once the START pad is
pressed, the control will spin out the cycle.
Communications
NetMaster may be programmed manually, by the
Micro-Wand IIIE™, by the Network, or by a Smart
Card.
Infra-red Communications
(Optional)
The Micro-Wand allows the owner to program and
retrieve information from NetMaster without touching
the keypad. The Micro-Wand greatly expands the
programming options available to the owner. However,
the Micro-Wand is not required to program and operate
the washer. The operation of the Micro-Wand and the
advanced features available are covered separately in
the Micro-Wand IIIE™instruction manual.
Smart Card Reader Communications
(Card Models Only)
The control will accept communication with a Card
Reader in order to perform vending transactions when
a card is inserted to pay for cycles. The card reader can
also allow the owner to program and collect audit
information.
For detailed information on Smart Card Reader
Communications, refer to the Smart Card Setup
Module in the NetMaster Smart Card Suite software
package.
Network Communications
The control will also accept communication with a
Network Interface Board which allows the control to
be linked to a personal computer. This network link
allows an owner to program, collect data and run
diagnostics on any machine.
For detailed information on Network Communications,
refer to the Network instruction manual.

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NetMaster Identification
Select Cycle Pads
(Refer to
Figure 1 )
SELECT CYCLE pads are used to select the specific
washer cycle. These pads include NORMAL, PERM
PRESS, and DELICATES. These pads allow the user
to select a cycle other than the default cycle (PERM
PRESS). The SELECT CYCLE keypads are not active
after the first fill cycle of the washer. The selected
cycle is indicated by the light (LED) on the pad.
Pressing the START pad will confirm the selection
and the cycle will begin. When the Smart Card is used,
the START pad flashes. Pressing the START pad will
start the cycle and deduct the vend price from the card.
Select Wash Temp Pads
(Refer to
Figure 1 )
SELECT WASH TEMP pads are used to select the
temperature of the water used for the wash fill. These
pads include HOT, WARM, and COLD. These pads
allow the user to select a water temperature other than
the default setting (WARM). The SELECT WASH
TEMP pads are active only during the first fill cycle of
the washer. The selected temperature is indicated by
the light (LED) on the pad.
Both the SELECT WASH TEMP pads and the SELECT
CYCLE pads are used in various combinations for
programming cycles, retrieving audit information,
running diagnostic tests, and other hidden operations.
These instructions cover the manual programming and
data retrieval options.
Figure 1
C832I
1LED Light
2SELECT CYCLE pads (top row)
3Four 7-Segment Digits
4VFD Display
5LED Status Lights
6START pad
7SELECT WASH TEMP pads (bottom row)
1
2
3
4
5
6
Electronic Display Control
7

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VFD Display Identification
Light Emitting Diodes (LEDs)
(Refer to
Figure 1 )
LIGHT EMITTING DIODES (LEDs) are used to
indicate the chosen cycle, wash temperature and cycle
status. See below for information on each LED.
CYCLE LED (NORMAL, PERM PRESS or
DELICATES)
CYCLE LED will remain lit the entire cycle.
WASH TEMP LED (HOT, WARM or COLD)
WASH TEMP LED will remain on until the end of the
cycle or will change to a rinse temperature if programmed
to do so.
WASH LED
WASH LED is lit at the beginning of a Wash cycle and
will remain lit until the wash cycle is complete.
RINSE LED
RINSE LED is lit at the beginning of the Rinse or
Extra Rinse cycle and will remain lit until the cycle is
complete.
SPIN LED
SPIN LED is lit for all Spin cycles.
INSERT COINS/CARD LED
INSERT COINS/CARD LED prompts the user for
coins or a card to satisfy the vend price. Four digits
and decimal point show the vend price remaining to be
satisfied. The vend price displayed will decrease with
each coin inserted. If a new wash temp is selected
during the first fill of the wash cycle and it requires
additional vend, the INSERT COINS/CARD light will
flash one (1) second on and one (1) second off, and the
display will show the vend price remaining to be
satisfied.
REMOVE CARD LED (Card Models Only)
REMOVE CARD LED flashes one second on and one
second off after the START pad has been pressed and
the vend has been deducted from the card. It will also
flash when a card is inserted and no vend amount is
required.
Four 7-Segment Digits
The 7-SEGMENT DIGITS are used to display the
time remaining in a cycle, vend price, error messages
and descriptive codes. When displaying the time
remaining the colon will flash, and when displaying
the vend price the decimal point may be lit. During
diagnostic testing or manual programming of the
control, these digits will display descriptive codes and
values (as described in Entering the Manual Mode).

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Washer Operation
Start Up
When power is applied to the washer, the control will
display INSERT COINS/CARD, the decimal point, and
the vend price. The INSERT COINS/CARD light will
remain lit until the vend price has been satisfied. The
default cycle setting is PERM PRESS, the default
wash water fill temperature is WARM, and the default
rinse water temperature is COLD. The LEDs will be lit
on PERM PRESS and WARM at the start of the cycle.
Refer to Figure 2. These default settings are owner
programmable. Refer to Programming NetMaster.
Ready Mode
Figure 2
To start the cycle, the user must press the START
keypad.
The user will be able to select a different cycle or wash
water temperature by pressing a cycle pad when the
machine is in the ready mode or in the first fill cycle. If
not enough vend is entered to satisfy the vend price, the
control will display the remaining vend price needed to
start the cycle. If the first fill was interrupted to change
the temperature (which requires more money), and the
vend price is not satisfied within 1 minute, the washer
control will go back to the first selection and the cycle
will restart. After the first fill, all key presses will be
ignored, allowing the washer to go through the
complete cycle.
When a cycle is complete, the control will display “:00”
until the lid is opened, a key is pressed, or a coin/card is
entered. When one of these three options occur, the display
will revert back to the ready mode. Refer to Figure 2.
Cycle Sequence
Upon the start of a cycle, NetMaster will display the
total cycle time. The appropriate LEDs will light while
the machine passes through different cycle steps. Any
coin entered after the first fill cycle will be added to
the total coin counter, but the user will not be able to
change cycles or water temperature.
Opening the Washer Lid
If the washer lid is opened anytime except the last three
minutes of a cycle, the VFD will display “LId” and the
timer will stop. Once the lid is closed, the cycle will
restart from the point of interruption. If the lid is opened
in the final three minutes of the final spin cycle, the timer
will continue to count down to the end of the cycle.
The cycle operation will stop and the VFD will display
“LId”. When the timer reaches 0 minutes, the control
will return to the “Ready” mode. Refer to Figure 2.
Signals
There are four options when a signal can be used during
the washer operation. These four options are listed below:
1. End of Cycle Signal
By default, this signal is turned off. If turned on, the
signal sounds for three (3) seconds at the end of a
cycle.
2. Signal On Keypad Depression
By default, this signal is turned on and sounds for
a quarter of a second each time a keypad is pressed.
3. Signal On Coin Drop/Card Insertion
By default, this signal is turned on and will sound
for a quarter of a second each time a coin or card
is entered.
4. Signal for Card Removal (Card Models Only)
By default, this signal is turned on and will sound
one second on and one second off when the
REMOVE CARD LED is flashing.
NOTE: Refer to Programming NetMaster to
program signal options.
Changing Cycles
Cycles and wash temperatures can be changed anytime
during the first fill cycle. After the first fill cycle, all
key presses are ignored.
Selecting a higher priced wash temperature will stop the
first fill cycle, and INSERT COINS/CARD will flash one
(1) second on and one (1) second off until the vend price
has been satisfied. After the vend price has been satisfied,
the cycle will restart with the new wash temperature. If
the vend price is not satisfied within 1 minute, the washer
control will go back to the previously set wash
temperature.
C833I

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NetMaster Special Features
Programming NetMaster
NetMaster allows the washer owner to program the
control with the use of the keypad. Audit, diagnostic,
cycle and vend information may be programmed and
retrieved by pressing combinations of the Select Cycle
and Select Wash Temp pads.
For details on programming cycle and vend information,
refer to Programming NetMaster.
Collecting Audit Information
The control will store audit information in its memory
that can be retrieved by pressing various combinations
of Select Cycle and Select Wash Temp pads. NetMaster
will record coins entered, total wash cycles, and total
start pulses.
For more information on the audit features, refer to
Collecting Audit Information.
NOTE: Additional audit information is retrievable
with the Micro-Wand IIIE, the Card Reader or the
Network. Refer to the appropriate instruction
manual.
Testing Machine and NetMaster
Functions
Special programmable diagnostic features built into
NetMaster allow the owner to run specific diagnostic
tests. By opening and closing the service door and then
pressing various sequences of Select Cycle and Select
Wash Temp pads, the owner may perform the
following tests:
●Control Software Version Number
●Service Door Opening Test
●Coin Vault Opening Test
●Coin Drop #1 Input Test
●Coin Drop #2 Input Test
●Lid Switch Input Test
●Pressure Switch Opening Test
●Show Fill Time Test
●Show Drain Time Test
●Start Pulse Test
●Configuration Display Tests
For detailed information on running diagnostic tests,
refer to Testing Machine and NetMaster Functions.
Sales Floor Feature
NetMaster washer has a built-in sales floor routine
used to display all LED lights and the four digits with
the colon and decimal point. This function is designed
to show potential customers the high-tech features of
NetMaster and to verify that all segments of the VFD
work.
For detailed information on using the Sales Floor
feature, refer to Sales Floor Feature.
Rapid Advance Feature
This feature allows the user to quickly advance
through active cycles or advance into a cycle from the
ready mode. This feature is useful when tests must be
performed immediately on a washer currently in an
active cycle. In this case, the user can quickly advance
through the cycles to the ready mode. At this point, the
user can perform the required tests and then return the
washer to the point it was interrupted.
For detailed information on using the Rapid Advance
feature, refer to Rapid Advance Feature.
Clearing the NetMaster Vend Feature
This feature allows the user to return NetMaster back
to the ready mode if coins have been entered but the
full vend price has not yet been satisfied. Refer to
Figure 2.
For more information on using the Clear Vend feature,
refer to Clear Vend Feature.
Communications Mode
This feature allows the washer control to communicate
with the Micro-Wand IIIE, the Card Reader or the
Network. This allows the washer control to be
programmed and have its data read without using the
keypad.
For more detailed information on using the
Communications Mode feature, refer to
Communications Mode.
Coin Drop
The control will accept pulses from a single or dual
coin drop to satisfy vend price. Each coin drop will
have the ability to start or run a cycle.

NetMaster Special Features
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Start Pulse Operation
The control will accept pulses from a central card
reader system. The machine can be programmed to
receive a single start pulse or multiple start pulses, or
the Start Pulse Option can be turned off. The Start
Pulse Mode allows the machine to go from the
“Ready” mode to the “START” mode after single or
multiple pulses are received.
Service Door and Coin Vault
Openings
The control will capture the times and dates of the
openings of the Coin Vault and the Service Door. The
information is saved in memory. An open service door
combined with various keypad presses allows the
control to enter manual modes of operation if the
Break-In Alarm is not on. These modes include Manual
Programming, Audit Collection and Diagnostics.
Break-In Alarm
This feature allows the owner to program the machine
to signal a network alarm if the service door or coin
vault is opened without disabling the alarm first. To
avoid the alarm during coin collections, the alarm
must be disabled.
Special Vend
This feature allows the owner to program the control
to allow programmable vend prices for specific hours
and dates.
For details on programming Special Vend, refer to
Programming NetMaster.
Lucky Cycle
This feature allows the owner to program the machine
to provide a free vend cycle to customers after a
certain number of cycles have occurred.
For details on programming the Lucky Cycle Option,
refer to Programming NetMaster.
Site Code Pricing
This feature allows owners to program the control to
accept site codes for special vending that are specific
to select groups or individuals when using cards.
For details on programming the site code options, refer
to Programming NetMaster.
Special Cycle
This feature allows the owner to offer extra features to
customers for an added vend price. Features available
include extra wash time, extra rinse time, and a warm
rinse temperature.
For details on programming the Special Cycle option,
refer to Programming NetMaster.