Alliance Laundry Systems HX SERIES Operating instructions

www.comlaundry.com
CFD8C
Part No. 9001900R7
August 2011
Troubleshooting
Washer-Extractor
Cabinet Freestanding
HX, NX, SX and UX Models
Refer to Page 8 for Model Numbers

© Copyright 2011, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.
9001900 1
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Table of
Contents
Safety Information...................................................................................2
General Safety Precautions....................................................................2
Important Safety Instructions ................................................................4
Introduction..............................................................................................6
Customer Service...................................................................................6
Model Identification ..............................................................................7
Theory of Operation ................................................................................9
Starting the Machine..............................................................................9
Fill..........................................................................................................9
Supply....................................................................................................9
Wash ......................................................................................................9
Drain ......................................................................................................9
Extract....................................................................................................9
Troubleshooting .....................................................................................10
1. Display Error: Display reads “Memory Error”...........................10
2. WE-8 Control Has No Visible Display
(P and N-Voltage Models) ..........................................................11
3. WE-8 Control Has No Visible Display
(Q and X-Voltage Models) .........................................................14
4. No Fill Analysis ..........................................................................18
5. Water Runs Continuously into the Washer-Extractor.................22
6. Door Lock Switch Analysis: Display Shows “Door Error”........26
7. Door Lock Switch Analysis:
Display Reads “Please Close Door” ...........................................30
8. Door Lock Switch Analysis: “Door Won’t Unlock” ..................34
9. No Output Voltage to Components.............................................38
10. No Motor Operation With No AC Drive Fault ...........................42
11. No Motor Operation With AC Drive Fault.................................46
12. The Motor is Running But at an Abnormal Speed......................47
13. No Spin .......................................................................................48
14. Machine Did Not Fill Alarm Analysis........................................49
15. Empty Alarm Analysis................................................................52
16. Automatic Supply Dispenser Analysis .......................................56
17. No Keypad Board Functions.......................................................58
18. Excessive Cycle Time.................................................................59
19. Excessive Vibration and/or Noise During Spin ..........................60
20. Cycle Memory Error ...................................................................61

29001900
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Section 1
Safety Information
Throughout this manual and on machine decals, you
will find precautionary statements (“CAUTION,”
“WARNING,” and “DANGER”) followed by specific
instructions. These precautions are intended for the
personal safety of the operator, user, servicer and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or
property damage.
IMPORTANT: Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific
instructions.
NOTE: The word “NOTE” is used to communicate installation, operation, maintenance or servicing
information that is important but not hazard related.
General Safety Precautions
In the interest of safety, some general precautions
relating to the operation of this machine follow.
• Failure to install, maintain, and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and that you understand and have the
skills to carry out.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury, or death.
W006R1
WARNING

9001900 3
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Safety Information
Always contact your dealer, distributor, service agent
or the manufacturer about any problems or conditions
you do not understand.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer-extractor before servicing.
• Never start the washer-extractor with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer-extractor is properly grounded.
W460
WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you, or the inexperienced person making such
repairs, to the risk of serious injury, electrical shock, or death.
W007
WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008
WARNING

49001900
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Safety Information
Important Safety Instructions
1. Read all instructions before using the washer-
extractor.
2. Refer to the GROUNDING INSTRUCTIONS in
the INSTALLATION manual (supplied with your
washer-extractor) for the proper grounding of the
washer-extractor.
3. Do not wash textiles that have been previously
cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents or other
flammable or explosive substances. They give off
vapors that could ignite or explode.
4. Do not add gasoline, dry-cleaning solvents or
other flammable or explosive substances to the
wash water. These substances give off vapors that
could ignite or explode.
5. Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. HYDROGEN GAS
IS EXPLOSIVE. If the hot water system has not
been used for such a period, before using a
washer-extractor, turn on all hot water faucets and
let the water flow from each for several minutes.
This will release any accumulated hydrogen gas.
The gas is flammable. Do not smoke or use an
open flame during this time.
6. Do not allow children to play on or in a washer-
extractor. Close supervision of children is
necessary when the washer-extractor is used near
children.
7. Before the washer-extractor is removed from
service or discarded, remove the door to the
washing compartment.
8. Do not reach into the washer-extractor if the wash
basket is moving.
9. Do not install or store the washer-extractor where
it will be exposed to water and/or weather.
10. Do not tamper with the washer-extractor’s
controls.
11. Do not repair or replace any part of the washer-
extractor or attempt any servicing unless
specifically recommended in the user-
maintenance instructions or in published user-
repair instructions that the user understands and
has the skills to carry out.
12. To reduce the risk of an electrical shock or fire,
DO NOT use an extension cord or an adapter to
connect the washer-extractor to an electrical
power source.
13. Use the washer-extractor only for its intended
purpose, washing clothes.
14. ALWAYS disconnect the washer-extractor from
its electrical supply before attempting any
service.
15. Install the washer-extractor according to the
INSTALLATION INSTRUCTIONS. All
connections for water, drain, electrical power and
grounding must comply with local codes and,
when required, be made by licensed personnel.
16. To reduce the risk of fire, textiles which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil,
flammable chemicals, thinner, etc. or anything
containing wax or chemicals such as in mops or
cleaning cloths, must not be put into the washer-
extractor. These flammable substances may cause
the fabric to ignite.
17. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or product.
18. Keep the washer-extractor in good condition.
Bumping or dropping the washer-extractor can
damage its safety features. If this occurs, have the
washer-extractor checked by a qualified service
person.
19. Replace worn power cords and/or loose plugs.
20. Be sure that water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of each
wash day.
To reduce the risk of fire, electric shock, serious injury or death to persons when using your
washer, follow these basic precautions:
W023
WARNING

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© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Safety Information
21. The loading door MUST BE CLOSED any time
the washer-extractor is to fill, tumble or spin. DO
NOT by-pass the loading door switch and permit
the washer-extractor to operate with the loading
door open.
22. Always read and follow the manufacturer’s
instructions on packages of laundry and cleaning
aids. Heed all warnings and precautions. To
reduce the risk of poisoning or chemical burns,
keep them out of the reach of children at all times
(preferably in a locked cabinet).
23. Always follow the fabric care instructions
supplied by the textile manufacturer.
24. Never operate the washer-extractor with any
guards and/or panels removed.
25. DO NOT operate the washer-extractor with
missing or broken parts.
26. DO NOT by-pass any safety devices.
27. Failure to install, maintain and/or operate this
washer-extractor according to the manufacturer's
instructions may result in conditions that can
produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT
SAFETY INSTRUCTIONS appearing in this
manual are not meant to cover all possible
conditions and situations that may occur. Common
sense, caution and care must be exercised when
installing, maintaining and operating the washer-
extractor.
Any problems or conditions not understood should be
reported to the dealer, distributor, service agent or the
manufacturer.
Locating an Authorized Servicer
Alliance Laundry Systems is not responsible for
personal injury or property damage resulting from
improper service. Review all service information
before beginning repairs.
Warranty service must be performed by an authorized
technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry
Systems also recommends contacting an authorized
technician and using authorized factory parts.

69001900
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Section 2
Introduction
Customer Service
Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.
If literature or replacement parts are required, contact the source from whom the machine was purchased or contact
Alliance Laundry Systems at [phone] for the name of the nearest authorized parts distributor.
For technical assistance, call [phone].

9001900 7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Introduction
Model Identification
Information in this manual is applicable to these washer-extractor models.
18
HX018PVQM7
HX018PVXM7
HX18PVXM6
HX18PVQM6
HX18PVQM7
HX18PVQU6
HX18PVXM7
HX18PVXU6
NX018BVPA7
NX018BVQA7
NX018BVXA7
NX018BVXM7
NX18BVPA6
NX18BVPA7
NX18BVQA6
NX18BVQA7
NX18BVXA6
NX18BVXA7
NX18BVXM6
NX18BVXM7
SX018BVPA7
SX018BVQA7
SX018BVXA7
SX018BVXM7
SX018PVPA7
SX018PVQM7
SX018PVXM7
SX18BVPA7
SX18BVQA7
SX18BVXA7
SX18BVXM7
SX18PVPA7
SX18PVQM6
SX18PVQM7
SX18PVQU6
SX18PVXM6
SX18PVXM7
SX18PVXU6
UX018PVNA7
UX018PVPA7
UX018PVQA7
UX018PVQM7
UX018PVXA7
UX018PVXM7
UX18PVNA6
UX18PVNA7
UX18PVNU6
UX18PVPA6
UX18PVPA7
UX18PVPU6
UX18PVQA6
UX18PVQA7
UX18PVQM6
UX18PVQM7
UX18PVQU6
UX18PVXA6
UX18PVXA7
UX18PVXM6
UX18PVXM7
UX18PVXU6
25
HX025PVQM7
HX025PVXM7
HX25PVQM6
HX25PVQM7
HX25PVQU6
HX25PVXM6
HX25PVXM7
HX25PVXU6
SX025PVQM7
SX025PVXM7
SX25PVQM6
SX25PVQM7
SX25PVQU6
SX25PVXM6
SX25PVXM7
SX25PVXU6
UX025PVNA7
UX025PVPA7
UX025PVQA7
UX025PVQM7
UX025PVXA7
UX025PVXM7
UX25PVNA6
UX25PVNA7
UX25PVNU6
UX25PVPA6
UX25PVPA7
UX25PVPU6
UX25PVQA6
UX25PVQA7
UX25PVQM6
UX25PVQM7
UX25PVQU6
UX25PVXA6
UX25PVXA7
UX25PVXM6
UX25PVXM7
UX25PVXU6
30
NX030BVPA7
NX030BVQA7
NX030BVXA7
NX030BVXM7
NX30BVPA6
NX30BVPA7
NX30BVQA6
NX30BVQA7
NX30BVXA6
NX30BVXA7
NX30BVXM6
NX30BVXM7
SX030BVPA7
SX030BVQA7
SX030BVXA7
SX030BVXM7
SX30BVPA7
SX30BVQA7
SX30BVXA7
SX30BVXM7
33
SX33BVPA7
SX33BVQA7
SX33BVXA7
SX33BVXM7
UX33PVNA7
UX33PVPA7
UX33PVQA7
UX33PVQM7
UX33PVXA7
UX33PVXM7
35
HX035PVQM7
HX035PVXM7
HX35PVQM6
HX35PVQM7
HX35PVQU6
HX35PVXM6
HX35PVXM7
HX35PVXU6
SX035PVNM7
SX035PVQM7
SX035PVXM7
SX35PVNM7
SX35PVQM6
SX35PVQM7
SX35PVQU6
SX35PVXM6
SX35PVXM7
SX35PVXU6
UX035PVNA7
UX035PVPA7
UX035PVQA7
UX035PVQM7
UX035PVXA7
UX035PVXM7
UX35PVNA6
UX35PVNA7
UX35PVNU6
UX35PVPA6
UX35PVPA7
UX35PVPU6
UX35PVQA6
UX35PVQA7
UX35PVQM6
UX35PVQM7
UX35PVQU6
UX35PVXA6
UX35PVXA7
UX35PVXM6
UX35PVXM7
UX35PVXU6
40
SX40BVPA7
SX40BVQA7
SX40BVXA7
SX40BVXM7
UX40PVNA7
UX40PVPA7
UX40PVQA7
UX40PVQM7
UX40PVXA7
UX40PVXM7
(continued)

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Introduction
(continued)
55
HX055PVNU7
HX055PVQU7
HX055PVXU7
HX55PVNU6
HX55PVNU7
HX55PVQU6
HX55PVQU7
HX55PVXU6
HX55PVXU7
SX055PVNU7
SX055PVPU7
SX055PVQU7
SX055PVXU7
SX55PVNU6
SX55PVNU7
SX55PVPU6
SX55PVPU7
SX55PVQU6
SX55PVQU7
SX55PVXU6
SX55PVXU7
UX055PVNU7
UX055PVPU7
UX055PVQU7
UX055PVXF7
UX055PVXU7
UX55PVNU6
UX55PVNU7
UX55PVPU6
UX55PVPU7
UX55PVQU6
UX55PVQU7
UX55PVXF6
UX55PVXF7
UX55PVXU6
UX55PVXU7
75
HX75PVNU6
HX75PVNU7
HX75PVPU7
HX75PVQU6
HX75PVQU7
HX075PVNU7
HX075PVPU7
HX075PVQU7
SX075PVNU7
SX075PVPU7
SX075PVQU7
SX75PVPU7
SX75PVNU6
SX75PVNU7
SX75PVQU6
SX75PVQU7
UX075PVNU7
UX075PVPU7
UX075PVQU7
UX75PVNU6
UX75PVNU7
UX75PVPU6
UX75PVPU7
UX75PVQU6
UX75PVQU7
100
HX100PVNU6
HX100PVNU7
HX100PVPU7
HX100PVQU6
HX100PVQU7
SX100PVNU6
SX100PVNU7
SX100PVPU7
SX100PVQU6
SX100PVQU7
UX100PVNU6
UX100PVNU7
UX100PVPU6
UX100PVPU7
UX100PVQU6
UX100PVQU7
135
HX135PVNU6
HX135PVNU7
HX135PVQU6
HX135PVQU7
SX135PVNU6
SX135PVNU7
SX135PVQU6
SX135PVQU7
UX135PVNU6
UX135PVNU7
UX135PVPU6
UX135PVPU7
UX135PVQU6
UX135PVQU7
165
HX165PVNU6
HX165PVNU7
HX165PVPU7
HX165PVQU6
HX165PVQU7
SX165PVNU6
SX165PVNU7
SX165PVPU7
SX165PVQU6
SX165PVQU7
UX165PVNU6
UX165PVNU7
UX165PVPU6
UX165PVPU7
UX165PVQU6
UX165PVQU7
200
HX200PVNU7
HX200PVPU7
HX200PVQU7
SX200PVNU7
SX200PVPU7
SX200PVQU7
UX200PVNU7
UX200PVPU7
UX200PVQU7