Alpha ESS SMILE5 AU Instruction manual

V01
INSTALLATION & OPERATION&
MAINTENANCE MANUAL OF SMILE5
ENERGY STORAGE SYSTEM (ESS)

DISCLAIMER
1
DISCLAIMER
Copyright © AlphaESS Co., Ltd. 2022. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any
means without prior written consent of AlphaESS Co., Ltd.
The material furnished in this document is believed to be accurate and reliable. The
information and recommendations in this document do not constitute commitments
or warranties in the form of assignments. The information in this document is subject
to change without notice. You may refer to the Alpha Cloud Platform
https://cloud.alphaess.com) for the most updated version.
All company and brand products and service names are trademarks or registered
trademarks of their respective holders.

COPYRIGHT STATEMENT
2
COPYRIGHT STATEMENT
This manual is under the copyright of Alpha ESS Co., Ltd. with all rights reserved. Please
keep the manual properly and operate in strict accordance with all safety and operating
instructions in this manual. Please do not operate the product before reading through
the manual.

CONTENT
3
CONTENT
DISCLAIMER..................................................................................................... 1
COPYRIGHT STATEMENT............................................................................... 2
CONTENT.......................................................................................................... 3
1. INTRODUCTION............................................................................................ 7
1.1.Content and Structure of this Document ............................................. 7
1.2.Target Group .......................................................................................... 7
1.3.Levels of Warning Messages ................................................................. 8
1.4.Definition of Abbreviations and Nouns................................................ 9
2. Safety .......................................................................................................... 10
2.1.Intended Use ........................................................................................ 10
2.2.Safety Instructions for Battery ............................................................ 11
2.2.1. General Safety Precautions............................................................................................. 11
2.2.2. Response to Emergency Situations .............................................................................. 11
2.3.Important Safety Instructions ............................................................. 12
2.4.Symbols explanation............................................................................ 16
3. Product Introduction and Application Scenarios.................................... 18
3.1.Nomenclature introduction................................................................. 18
3.2.Product Description ............................................................................. 18
3.2.1. Inverter Electrical Interface Introduction .................................................................... 18
3.2.2. Inverter Display Interface Introduction ....................................................................... 19
3.2.3. Battery Introduction.......................................................................................................... 25
3.3.Application Scenarios .......................................................................... 28
3.3.1. DC-coupled Storage System........................................................................................... 29
3.3.2. AC-coupled Storage System........................................................................................... 29
3.3.3. Hybrid-coupled Storage System ................................................................................... 30

CONTENT
4
4. Storage and Transport...............................................................................31
4.1.Storage ..................................................................................................31
4.1.1. Inverter Storage ..................................................................................................................31
4.1.2. Battery Storage....................................................................................................................31
4.2.Transport...............................................................................................32
5. Mounting .....................................................................................................33
5.1.Checking the Outer Packing ................................................................33
5.2.Scope of Delivery..................................................................................33
5.3.Requirements for Mounting ................................................................35
5.3.1. Basic Requirements............................................................................................................35
5.3.2. Mounting Environment Requirements.........................................................................35
5.3.3. Mounting Structure Requirements................................................................................36
5.3.4. Mounting Angle and Stack Requirement ....................................................................36
5.3.5. Mounting Space Requirements......................................................................................37
5.4.Preparing Tools and Instruments ........................................................38
5.5.Mounting the Product..........................................................................39
5.5.1. Mounting the Battery........................................................................................................39
5.5.2. Mounting the Inverter.......................................................................................................44
5.5.3. Mounting the WiFi Module .............................................................................................46
6. Electrical Connection.................................................................................47
6.1.Cable Requirements for Connection ...................................................48
6.2.Connecting Additional Grounding ......................................................49
6.3.AC Connection ......................................................................................50
6.3.1. Requirements for the AC Connection...........................................................................50
6.3.2. Grid and Backup Connection ..........................................................................................51
6.4.CT Connection & Electricity Meter Connection ..................................53
6.4.1. Acrel Meter Connection....................................................................................................53
6.5.PV Connection ......................................................................................59
6.6.Electrical Connection Between the Inverter and Battery Packs.........60

CONTENT
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6.6.1. Electrical Connection Between the Inverter and SMILE-Bat series...................... 60
6.6.2. Electrical Connection Between the Inverter and M4856-P.................................... 61
6.6.3. AUX/LAN/PV-CT/DRM、RRCR/GRID-CT、Meter/RS485/BMS Connection..... 62
6.7.Mounting the Inverter Cable Cover and Battery Front cover............ 63
7. Installer Account Register and Install New System................................ 65
7.1.Register on APP.................................................................................... 65
7.1.1. Download and Install APP............................................................................................... 65
7.1.2. Register as Installer Account .......................................................................................... 65
7.1.3. Overview of Functions for Installer Account.............................................................. 66
7.1.4. Install New SystemAustralian Installer ........................................................................ 67
7.2.Regiter on AlphaCoud.......................................................................... 69
7.2.1. Register as Installer Account .......................................................................................... 69
7.2.2. Install New System ............................................................................................................ 70
8. Powering On and Off the System ............................................................. 72
8.1.Powering on the System...................................................................... 72
8.2.Powering off the System ..................................................................... 72
9. COMMISSIONING ....................................................................................... 73
9.1.Checking Before Power-On ................................................................. 73
9.2.Powering on the System...................................................................... 73
9.3.WiFi Module Configuration and Parameter Settings......................... 74
9.3.1. WiFi Configuration ............................................................................................................ 74
9.3.2. Direct Commissioning on WiFi configuration ........................................................... 79
9.4.Installing New System and Settings on the APP................................ 82
9.4.1. Download and Install the APP........................................................................................ 82
9.4.2. Register as an Installer ..................................................................................................... 82
9.4.3. Install New System ............................................................................................................ 82
9.5.Check the Running State On-line ........................................................ 84
9.5.1. Check the Charging Function of the Product............................................................ 84
9.5.2. Check the PV Generation and Discharging Function of the Product................. 86
9.5.3. Check the UPS State of the Product............................................................................. 87

CONTENT
6
9.6.Instruct the End User to Install the APP..............................................87
10. Maintenance and Troubleshooting.........................................................88
10.1.Routine Maintenance .........................................................................88
10.2.Troubleshooting .................................................................................89
10.2.1. Inverter Error Troubleshooting ....................................................................................89
10.2.2. Battery Protection Description.................................................................................. 101
10.2.3. Battery Error Description............................................................................................ 102
11. Uninstallation & Return..........................................................................103
11.1.Removing the Product .....................................................................103
11.2.Packing the Product .........................................................................103
11.3.Disposing of the Product .................................................................103
12. Specification...........................................................................................104
12.1.Datasheet of Inverter SMILE5-INV ..................................................104
12.2.Datasheet of Battery ........................................................................106
13. Appendix 1: System Overview ..............................................................109
14. Appendix 2: Regional Application Standard........................................110

INTRODUCTION
7
1. INTRODUCTION
1.1. Content and Structure of this Document
This document is valid for product of SMILE5 system which include inverter SMILE5-
INV and battery M4856-P, SMILE5-Bat, SMILE-Bat-5.8P, SMILE-Bat-10.1P, SMILE-Bat-
10.3P, SMILE-Bat-13.3P.
This document describes the mounting, installation, commissioning, configuration,
operation, troubleshooting and decommissioning of the product as well as the
operation of the product user interface.
Observe all documentation that accompanies the product, keep them in a convenient
place and available at all times.
Illustrations in this document are reduced to the essential information and may deviate
from the real product.
1.2. Target Group
This document is intended for qualified persons and end users. Only qualified persons
are allowed to perform the operations marked with a warning symbol in this document.
Tasks that do not require any specific qualifications will not be marked and can be
performed by the end user. Qualified persons must have.
Knowledge of working principle of inverters.
Knowledge of how to deal with the dangers and risks associated with installing
and using electrical devices, batteries and systems.
Knowledge of the installation and commissioning of electrical devices and
systems.
Knowledge of the applicable standards and directives.
Understood and complied with this document, including all safety precautions.
Understood and complied with the documents of the battery manufacturer,
including all safety precautions.

INTRODUCTION
8
1.3. Levels of Warning Messages
The following levels of warning messages may occur when handling the product
DANGER indicates a hazardous situation which, if not avoided, will result in death or
serious injury.
WARNING indicates a hazardous situation which, if not avoided, could result in death
or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor
or moderate injury.
NOTICE indicates a situation which, if not avoided, can result in property damage.
INFORMATION provides tips which are valuable for the optimal installation and
operation of the product.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result indeath orserious
injury.

INTRODUCTION
9
1.4. Definition of Abbreviations and Nouns
A
AC alternating current
APP application
AUX auxiliary
B
BAT battery
BMS battery management system
D
DC direct current
E
EMS energy management system
I
INV inverter
P
PV photovoltaic

Safety
10
2. Safety
2.1. Intended Use
The inverter, battery packs and the electricity meters make up a system for
optimization of self-consumption for a household. The inverter can achieve
bidirectional transfer between AC current and DC current. The battery pack is used for
the energy storage.
The SMILE5 system is suitable for indoor and outdoor installation.
The SMILE5-INV must only be operated with PV arrays of protection class II in
accordance with IEC 61730, application class A. The PV modules must be compatible
with this product.
PV modules with a high capacity to ground must only be used if their coupling
capacity does not exceed 1.0 μF.
All components must operate in a scenario suitable for their operation.
Be sure to use this product in accordance with the information provided in the ac-
companying documents and local applicable standards and directives. Any other
operation may cause personal injury or property damage.
Alterations to the product, e.g. changes or modifications, are only permitted with the
express written permission of AlphaESS. Unauthorized alterations will void guarantee
and warranty claims. AlphaESS shall not be held liable for any damage caused by
such changes.
Any use of the product other than that described in the Intended Use section does
not qualify as appropriate.
The enclosed documentation is an integral part of this product. Keep the
documentation in a convenient place for future reference and comply with all
instructions contained therein.
The type label must remain permanently attached to the product.

Safety
11
2.2. Safety Instructions for Battery
2.2.1. General Safety Precautions
Overvoltage or wrong wiring can damage the battery pack and cause
deflagration, which can be extremely dangerous.
All types of breakdown of the battery may lead to a leakage of electrolyte or
flammable gas.
Battery pack is not user-serviceable. There is high voltage in the device.
Read the label with Warning Symbols and Precautions, which is on the right side
of the battery pack.
Do not connect any AC conductors or PV conductors directly to the battery pack
which should be only connected to the inverter.
Do not charge or discharge damaged battery.
Do not damage the battery pack in such ways as dropping, deforming, impacting,
cutting or penetrating with a sharp object. It may cause a leakage of electrolyte or
fire.
Do not expose battery to open flame.
2.2.2. Response to Emergency Situations
The battery pack is composed of multiple batteries and designed to prevent the danger
caused by malfunction.
If the user touches the inner material of the battery cells due to damage to the
shell, the following actions are recommended.
1. Inhalation: Leave the contaminated area immediately and seek medical attention.
2. Eye injuries: Rinse eyes with running water for 15 minutes and seek medical attention.
3. Skin injuries: Wash the contacted area with soap thoroughly and seek medical
attention.
4. Ingestion: Induce vomiting and seek medical attention.
If a fire breaks out in the place where the battery pack is installed, perform the following
countermeasures:
Fire extinguishing media
1. Respirator is not required during normal operations.
2. Use FM-200 or CO²extinguisher for battery fire.
3. Use an ABC fire extinguisher, if the fire is not from battery and not spread to it yet.
Firefighting instructions
1. If fire occurs when charging batteries, if it is safe to do so, disconnect the battery
pack circuit breaker to shut off the power to charge.
2. If the battery pack is not on fire yet, extinguish the fire before the battery pack
catches fire.

Safety
12
3. If the battery pack is on fire, do not try to extinguish but evacuate people
immediately.
Effective ways to deal with accidents
1. On land: Place damaged battery into a segregated place and call local fire
department or service engineer.
2. In water: Stay out of the water and don't touch anything if any part of the battery,
inverter, or wiring is submerged.
3. Do not use submerged battery again and contact the service engineer.
2.3. Important Safety Instructions
Danger to life due to electric shock when live components or cables are
touched.
There is high voltage in the conductive components or cables of the product.
Touching live parts and cables can result in death or lethal injuries due to electric
shock.
Do not touch non-insulated parts or cables.
Disconnect the product from voltage sources and make sure it cannot be
reconnected before working on the inverter or the battery pack.
After disconnection, wait for 5 minutes until the capacitors have discharged.
Do not open the product.
Wear suitable personal protective equipment for all operations on the product.
There may be a possible explosion when batteries are heated above 150°C.
When the battery pack is burning, it leaks poisonous gases. Do not approach.

Safety
13
Danger to life due to danger voltages on the battery pack.
There is danger voltage at the pin connector for the power cable. Reaching into the
pin connector for the power cable can result in lethal electric shock.
Do not open the battery pack.
Do not wipe over the battery pack with a damp cloth.
Leave the protective caps on the pin connectors for the batteries power
connection until the inverter cables are connected to the battery pack.
Disconnect the system from voltage sources and make sure it cannot be
reconnected before working on the inverter or the battery pack.
Risk of chemical burns from electrolyte or toxic gases.
During normal operation, no electrolyte would leak from the battery pack and no
toxic gases would form. Despite careful construction, if the battery pack is damaged
or a fault occurs, it is possible that electrolyte may be leaked or toxic gases may form.
Store the battery pack in a cool and dry place.
Do not drop the battery pack or damage it with sharp objects.
Only set the battery pack down on its back or its bottom.
Do not open the battery pack.
Do not install or operate the battery pack in potentially explosive atmosphere or
areas of high humidity.
If moisture has penetrated the battery pack (e.g. due to a damaged housing), do
not install or operate the battery pack.
In case of contact with electrolyte, rinse the affected areas immediately with
water and consult a doctor without delay.
Risk of burns due to hot heatsink and housing.
The heatsink and housing can get hot during operation.
During operation, do not touch any parts other than the cover of the inverter.

Safety
14
Damage to the inverter due to electrostatic discharge.
Touching electronic components can cause damage to or destroy the inverter
through electrostatic discharge.
Ground yourself before touching any component.
Damage due to cleaning agents.
The use of cleaning agents may cause damage to the product and its
components.
Clean the product and all its components only with a cloth moistened with clear
water.
Danger to life due to electric shock when live components or PV cables are
touched.
When PV panels exposed to sunlight, the PV array generates high DC voltage which
presents in the DC conductors. Touching the live DC cables can result in death or
lethal injuries due to electric shock.
Disconnect the inverter from voltage sources and make sure it cannot be
reconnected before working on the device.
Do not touch non-insulated parts or cables.
Do not disconnect the DC connectors under load.
Wear suitable personal protective equipment for all work on the inverter.
Danger to life due to electric shock from touching an ungrounded PV module
or array frame.
Touching ungrounded PV modules or array frames can result in death or lethal
injuries due to electric shock.
Connect and ground the frame of the PV modules, the array frame and the
electrically conductive surfaces so that there is continuous conduction.
Observe the applicable local regulations.

Safety
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Danger to life due to electric shock when touching live system components in
case of a ground fault.
When a ground fault occurs, parts of the system may still be live. Touching live parts
and cables can result in death or lethal injuries due to electric shock.
Disconnect the product from voltage sources and make sure it cannot be
reconnected before working on the device.
Touch the cables of the PV array on the insulation only.
Do not touch any parts of the substructure or frame of the PV array.
Do not connect PV strings with ground faults to the inverter.

Safety
16
2.4. Symbols explanation
Symbols on the type label of the inverter:
Symbol
Explanation
Beware of a danger zone
This symbol indicates that the product must be additionally
grounded if additional grounding or equipotential bonding is
required at the installation site.
Beware of electrical voltage
The product operates at high voltages.
Beware of hot surface
The product can get hot during operation.
Danger to life due to high voltages in the inverter, observe a
waiting time of 5 minutes. Prior to performing any work on the
inverter, dis-connect it from all voltage sources as described in
this document.
WEEE designation
Do not dispose of the product together with the household
waste but in accordance with the disposal regulations for
electronic waste applicable at the installation site.
Observe the documentation
CE marking
The product complies with the requirements of the applicable
EU directives.
Certified safety
The product is TUV-tested and complies with the requirements
of the EU Equipment and Product Safety Act.
RCM (Regulatory Compliance Mark)
The product complies with the requirements of the applicable
Australian standards.
UKCA marking
The product complies with the regulations of the applicable
laws of England,Wales and Scotland.
RoHS labeling
The product complies with the requirements of the applicable
EU directives.

Safety
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Symbols on the type label and warning label of the battery pack.
Symbol
Explanation
Beware of a danger zone
This symbol indicates that the battery pack must be additionally
grounded if additional grounding or equipotential bonding is
required at the installation site.
Risk of chemical burns
Risk of explosion
Observe the documentation
Risk of electrolyte leakage
CE marking
The product complies with the requirements of the applicable EU
directives.
Refer to the instruction for operation
Use eye protection
Fire, naked light and smoking prohibited
No nearing
Do not dispose of the battery pack together with the household
waste but in accordance with the locally applicable disposal
regulations for batteries
Recycling code
Marking for transport of dangerous goods
The product passes the certifications of the UN38.3

Product Introduction and Application Scenarios
18
3. Product Introduction and Application Scenarios
3.1. Nomenclature introduction
Complete designation
Designation in this document
SMILE5-INV
Inverter
M4856-P, SMILE5-Bat, SMILE-Bat-5.8P,
SMILE-Bat-10.1P, SMILE-Bat-10.3P,
SMILE-Bat-13.3P
Battery
SMILE5 System
Energy storage system/System
3.2. Product Description
3.2.1. Inverter Electrical Interface Introduction
Position
Designation
1
Wi-Fi Port
2
Battery Power Connectors
3
Battery Breaker
4
PV Connector
5
Backup Connector
6
Grid Connector
7
Communication Ports
8
Grounding Bar
9
LCD