AMS TOUCHLESS Operation manual

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AUTOMATEDMERCHANDISINGSYSTEMSINC.
255WESTBURRBLVD.
KEARNEYSVILLE,WV25430
(304)725‐6921
(304)725‐6983FAX

www.amsvendors.com
[email protected]
INTERNATIONALA.M.S.SDERLDECV
KM.9CARR.ALCASTILLONO.8200
MPIO.DEELSALTO,JAL.MEXICO45680
5233‐36‐88‐07‐17
5233‐36‐88‐13‐14FAX

www.amsint.com.mx
[email protected]

OPERATION AND SERVICE MANUAL
AMSTOUCHLESS
Glass Front Vendor

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LIMITEDWARRANTY
Automated Merchandising Systems Inc. (AMS) warrants this equipment to the Original Purchaser only, for a period of one (1)
year from the date of shipment, to be free under normal use and service from defects in material or workmanship, and for three
(3) years on the refrigeration unit, electronic control board, and the two sensor boards. The refrigeration unit consist of the
compressor, fan motors, relay, and the sealed components of the system. Light bulbs, glass, and painted surfaces are not covered
by this warranty.
Should any part prove defective within the warranty period, AMS will repair or replace (at its option) the defective component.
AMS will provide normal ground shipment for parts replaced under warranty. This warranty does not cover the labor or other
costs associated with removal and reinstallation of a defective component. All defective components, at the option of AMS, are to
be returned, properly packaged, freight prepaid, to AMS or to the authorized dealer or distributor from whom the equipment was
purchased for verification of the defect. Prior to returning any parts for replacement, the customer is to contact the AMS Service
Department at [phone] for return authorization. AMS reserves the right to refuse any collect shipment.
This warranty applies only if the equipment has been serviced and maintained in strict accordance with the instructions presented
in the AMS service manual and no unauthorized repair, alteration, or disassembly has been done. Any defects caused by improper
power source, abuse of the product, accident, alteration, vandalism, improper service techniques, or damage incurred during
return shipment due to improper packaging will not be covered by this warranty. Likewise, any equipment that has had the serial
number removed, defaced or otherwise altered will not be coved by this warranty.
AMS reserves the right to make changes or improvements in its products without notice and without obligation, and without
being required to make corresponding changes or improvements in equipment already manufactured or sold.
AMS SHALL NOT BE BOUND BY ANY REPRESENTATION OR WARRANTY MADE BY ANY
PERSON, INCLUDING BY EMPLOYEES OF AMS, EXCEPT AS SET FORTH IN THIS LIMITED
WARRANTY. AMS DISCLAIMS ANY AND ALL OTHER EXPRESS OR IMPLIED
WARRANTIES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS OF A PARTICULAR PURPOSE OR OTHER IMPLIED
WARRANTIES.

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Title Page
LIMITED WARRANTY ii
TABLE OF FIGURES v
PUBLICATION NOTICE vi
1 INTRODUCTION 1
SENSIT 3 SYSTEM 1
Guaranteed Delivery
Instant Refund
Adjustable Helix Motion
Additional Benefits
MODEL IDENTIFICATION 1
Model Number Breakdown
SERIAL NUMBERING SYSTEM 2
GENERAL SPECIFICATIONS 2
Operating Environment
Touchless
Cabinet Dimensions
Cabinet Weight
Product Capacity
Power Requirements
Energy Consumption
Patent Disclosure
MERCHANDISER CONFIGURATIONS 4
Example Configuration Table
Helix Orientations
Available Helices 5
2 SAFETY 7
COMMITMENT TO SAFETY 7
SAFETY PRECAUTIONS 7
High Voltage Contact
Grounding
Helix Motion and Jamming
Vendor Tipping
Other Improper Conditions 8
To Safely Move a Machine
Ground Fault Circuit Interrupter
TEST STANDARDS 8
ANSI/UL 751
3 VENDOR SYSTEMS AND COMPONENTS 9
SENSIT 3 SYSTEM OPERATION 9
CONTROL BOARD 9
Upgrading AMS Firmware
Mode Switch
DEX Jack
VEND SENSOR 9
Primary Sensor
Secondary Sensor
VAGABOND PAYMENT AND SELECTION SYSTEM 10
Display
Keypad
Door Switch
TRAYRAILS 10
TRAYS 10
Vend Motors
Sensit 3 Vend Motors
Sensit II Vend Motors 11
Helices
Dividers
Candy Pusher Bar
ELECTRICAL PANEL 11
Power Switch
Fuse Holder
Transformer
RFI Filter
Ground Attachment
4 VENDOR PREPARATION AND INSTALLATION 13
CONFIRMING POWER AT OUTLET 13
Checking the Outlet (U.S. and Canada)
Checking the Outlet (Outside the U.S. and Canada)
VENDOR PREPARATION 13
Inspection
Test Loading and Configuration 14
Configuring Motors
Setting Prices
ON-SITE INSTALLATION 14
Removing the Shipping Boards
Placing the Vendor in Location
Leveling the Vendor
False Leg Installation 15
5 TRAY ADJUSTMENT AND CONFIGURATION 17
SNACK AND CANDY TRAY 17
Removal
Installation
TRAY VERTICAL POSITIONS 17
Removal
Installation
TABLEOFCONTENTS

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TRAY COLUMN POSITIONS 17
Tray Motor Wire Colors Table 18
CHANGING DIVIDERS 18
CHANGING HELICES 18
HELIX ADAPTER 18
HELIX EJECTOR 18
HELIX ALIGNMENT DEVICE 18
MOTOR POSITIONS 18
HELIX HOME POSITION 19
AVOIDING PRODUCT HANG-UPS 19
TALL PRODUCT VENDING 19
CANDY PUSHER BAR INSTALLATION 19
6 SERVICE PROGRAMMING 21
VAGABOND SYSTEM ACTIVATION 21
SERVICE MODE 21
ERROR CODES 21
ACCOUNTING DATA 21
FILL/DISPENSE 21
DELAYED SALES 21
TEMPERATURE 21
PRICE SETTINGS 21
Set Prices
ValueVend
Calories
TRAY SETUP 22
Test Motors
Link Motors
Motor Type
Motor Types Table 23
Delayed Stop 24
Letter/Number
Configure Motors
CoupledMotors
MDB (MULTI-DROP BUS) SETTINGS 24
Force Vend
No Cheat
Change Bill
Hold Lost Credit
Multi-Vend
Lev2 Coin Mech
Instant Revaluation
Hide Card Value
Card Refund 25
Special MDB-Related Operation
OPTIONS 25
Message
Prize
Language
Speech
Serial Number
SALES BLOCKING 26
1-4 Set Periods
CLOCK SETTINGS 26
Time and Date
Daylight Savings
Display Clock
12/24 Format
FREE VEND 27
AUXILIARY OUTPUT 27
DATALOGS 27
Temperature
Power Outage
Door Switch
EnergySENSIT 27
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7 TROUBLESHOOTING 29
ERROR CODES: CAUSES
AND SOLUTIONS TABLE 29
Viewing Top Level Error Codes
Viewing Sub-Level Error Codes
OUT OF SERVICE MESSAGE 30
ERROR CODES: CAUSES
AND SOLUTIONS TABLE 30
Viewing Top Level Error Codes
Viewing Sub-Level Error Codes
CLEARING JAMMED MOTOR 30
MACHINE TROUBLESHOOTING CHART 31
8 MAINTENANCE 33
FIRMWARE UPDATES 33
About SD Cards
UPGRADING FIRMWARE 33
SAVING AND TRANSFERRING MACHINE 33
SETTINGS (CONFIGURATIONS)
Saving a Configuration File 34
Loading a Configuration File

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RECORDING DEX DATA ON SD CARD 34
CLEANING THE VENDOR EXTERIOR 34
CLEANING THE VENDOR INTERIOR 34
SENSIT 3 UTILITY 35
REPLACING THE POWER CORD AND GFCI TEST 35
STORING THE VENDOR 35
9 WIRING DIAGRAM 37
10 SUPPORTED DEX FIELDS 39
11 OPTIONAL EQUIPMENT 41
SERVICE MENU MAP 42
TABLE OF FIGURES
NUMBER NAME PAGE
Figure 1.1 Typical Serial Plate 1
Figure 1.2 Cabinet Dimensions 3
Figure 1.3 Machine Configurations 4
Figure 1.4 Helix Orientations 4
Figure 1.5 Available Helices 5
Figure 2.1 Tray Extension Warning Label 8
Figure 3.1 Control Board Components 9
Figure 3.2 Control Box 10
Figure 4.1 Tip-Over Warning 14
Figure 4.2 False Leg Installation 15
Figure 5.1 Helix Install Position 19
Figure 5.2 Large Bag Vending 19
Figure 5.3 Candy Pusher Bar Installation 19
Figure 6.1 Motor Types and Operation 23
Figure 8.1 Loading Control Firmware 33
Figure 8.2 Replacing Power Cord and
Protective Cover 35

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Publication Notice
L0192, Initial Release A, ECN 4159, 03/13/18
It is our intent to assist our customers with up-to-date documentation: however, this manual may not contain all updates and is
subject to revision without notice. Please contact our Service Department with your requests or comments.
Note 1 The Sensit 3 Control Board is sometimes referred to as the ‘VMC’ or Vending Machine Controller.

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Congratulations on the purchase of your new AMS Touchless
vendor. Operation is based on the time-proven AMS Sensit 3
system providing a versatile, high-capacity vending machine.
AMS machines are designed, tested, and built to provide years of
reliable, low-maintenance service in an indoor environment. A
fully insulated cabinet with flexible product configuration, a
mobile phone enabled payment system and remote pricing and
VMS are just some of the many features built into this AMS
merchandiser.
TM TOUCHLESS VENDINGTM SYSTEM
This revolutionary payment and selection system allows users to
make purchases right from their mobile device. An easy to use
mobile app allows them to see pricing and calorie information
before the purchase and then allows them the flexibility of several
different payment methods as shown here:
Users can store several payment methods in the Vagabond
system and choose among these different methods on each
vend.
SENSIT 3 SYSTEM
Your vendor is equipped with the Sensit 3 control system. The
Sensit 3 system is a patented vend-sensing system that detects
when products fall into the delivery bin. Basically, a plane of
infra-red light is created across the top of the delivery bin, and
the Sensit 3 system can detect when the light has been blocked
by a falling product. Using this technology, the vendor “knows”
when your customer gets the product. The Sensit 3 system has
several important benefits:
Guaranteed Delivery
During the vending process, if the product hangs up or an
opening was missed in loading, the helix can rotate several
additional partial revolutions to attempt to deliver the product. No
more hitting or shaking the vendor to get products that did not
fall!
Instant Refund
If the customer does not receive a product, he will be notified via
the app that the vend failed and there will be no charge made to
the account.
Adjustable Helix Motion
With the Sensit 3 system, the helix can stop as soon as the
product falls, or when the helix returns to the home position.
(See TRAY SETUP on page 22 for more information.)
Additional Benefits:
a. Opening the delivery bin door will not affect the
Sensit 3 system. The sensors are located above
the delivery bin and will not be blocked by the bin
door. Product that falls while the door is open will
still pass through the beam.
b. Shining a light at a sensor will not allow vandals to
receive free product. Any tampering which changes
the precise amount of light normally received will be
treated as a successful vend, resulting in the vandal
losing his money.
c. Disabling or blocking the sensor will not allow
vandals to receive free product. The Sensit 3
system can over-ride blocked or malfunctioning
sensors and still vend.
Figure 1.1 Typical Serial Plate
Model Number Breakdown
MODEL IDENTIFICATION
When requesting service, replacement parts or technical
assistance please copy the information found on the vendor
Serial Plate. (See Figure 1.1 above.) It is attached inside the
door near the upper right corner of the window and is visible from
the outside. The information contained on this plate is necessary
to determine what parts, kits, or maintenance should be applied
to your specific model.
1
INTRODUCTION

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Model Number Breakdown (CONT.)
SERIAL NUMBERING SYSTEM
Please See Figure 1.1 on Page 1. The serial number is
constructed as follows:
On all AMS serial numbers, the first digit identifies where a
merchandiser was manufactured. Those merchandisers built in
the U.S. start with the number 1. Those merchandisers built in
Mexico start with the number 2.
The next two digits identify the year of manufacture. These
numbers are 18 (for 2018) and so forth.
The next two digits identify the month. The first month of the year
is 01 and the last month is 12.
The last four digits identify the number assigned to each
merchandiser during assembly. Numbering starts with 0001 and
continues through 9999, whereupon these four digits start over.
An example of the numbering system in use is as follows:
1-1802-1254
This merchandiser was manufactured at the Kearneysville, W.V.
plant in 2018, in February, and was the 1254th merchandiser
manufactured.
GENERAL SPECIFICATIONS
Operating Environment
These AMS vendors are designed for indoor use only. Indoor
temperatures must be between 35°F (1°C) and 110°F (43C).
The vendor should not be located in an area where it may be
subjected to direct sunlight, a water jet, or rain.
Model Touchless
Cabinet Dimensions: (See Figure 1.2 on page 3.)
39”W x 72”H x 36”D
(99.8 cm x 183 cm x 91 cm)
Cabinet Weight: Approx. 544 lbs. (247 kg)
Product Capacity:
Capacity depends on configuration: The maximum capacity
would be: 32 count helices * 12 selections/tray * 7 trays, for a
total of 2688 units max.
Product Loading:
Trays can be loaded with a maximum of 8 pounds per selection;
this yields a maximum loading of 96 pounds per tray.
Power Requirements:
United States,
Canada and Mexico: 115 VAC, 60 Hz
1.25 Amps, 40 Watts
Energy Consumption
Daily energy consumption varies due to input voltage and
manufacturer of cash and/or cashless devices/ and lighting
adjustments but the following nominal value is presented for
comparison only.
Touchless 1.2 KWH/day
Patent Disclosure
This vendor and/or certain of its components are covered by one
or more of the following U.S. and International patents:
U.S.
6,145,699 6,384,402
6,520,373 6,708,079
6,794,634 7,191,915
7,343,220 7,742,837
7,446,302 8,003,931
Canada: 2,329,314
Mexico: 230,714
Other Patents are Pending
1INTRODUCTION
1-1802-1254
Built Year Month Sequence

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Figure1.2CabinetDimensions
1INTRODUCTION

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Figure 1.3 shows a typical configuration used in an AMS 39”
Touchless vendor.
The top 3 trays in the above example each contain six columns,
formed by the placement of dividers, with motors and ‘coupled’
helices in place.
Coupled selections are made so that, when viewed from the
front of the tray, a clockwise (CW) motor and helix is placed on
the right side of the column, and a counter-clockwise (CCW)
motor and helix is placed on the left side of the column. (See
Figure 1.4.) The motors and helices can be any distance apart.
The two helices must be of the same pitch. The Control Board
must also be programmed to run both motors simultaneously -
See COUPLED MOTORS on page 24. After programming, the
two helices will turn at the same rate to vend the product.
The pitch of the helices (the number of slots available for
loading product) is given by the number shown. The size of the
square is an indication of the size of the product that may be
loaded.
All of the helices shown above are of the small (2.6”) diameter;
when used singly these are typically used for candy. When
configured as coupled pairs as illustrated above they are used
to vend wider products. Larger diameter helices are also
available and are commonly used for pastries and larger
snacks. A list of all available helices is provided in Figure 1.5 on
page 5.
All trays can be configured in these or other configurations,
depending on the products being vended. Choosing the best
helix for a particular product is very important to reliable
vending: products which fit in well in a 10 pitch helix are
probably too large to fit in a 15 pitch helix. Be sure to select a
helix so that the product is freely pushed out of the column by
the helix to fall into the hopper.
The fourth tray down in the above example contains twelve
columns with small diameter helices. The pitch is 18 for all
columns, so the configuration on this tray can hold 18 x 12 =
216 products.
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1INTRODUCTION
CCWHelix  CWHelix
Figure1.4HelixOrientaons
MERCHANDISER CONFIGURATIONS
Figure1.3TypicalMachineConfiguraon

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AVAILABLE HELICES
DESCRIPTION
20119 -05 Helix, Candy Clockwise, 5-Pitch
20119 -07 Helix, Candy Clockwise, 7-Pitch
20119 -09 Helix, Candy Clockwise, 9-Pitch
20119 -10 Helix, Candy Clockwise, 10-Pitch
20119 -12 Helix, Candy Clockwise, 12-Pitch
20119 -15 Helix, Candy Clockwise, 15-Pitch
20119 -18 Helix, Candy Clockwise, 18-Pitch
20119 -24 Helix, Candy Clockwise, 24-Pitch
20120 -05 Helix, Candy Counter-Clockwise, 5-Pitch
20120 -07 Helix, Candy Counter-Clockwise, 7-Pitch
20120 -08 Helix, Candy Counter-Clockwise, 8-Pitch
20120 -09 Helix, Candy Counter-Clockwise, 9-Pitch
20120 -10 Helix, Candy Counter-Clockwise, 10-Pitch
20120 -12 Helix, Candy Counter-Clockwise, 12-Pitch
20120 -15 Helix, Candy Counter-Clockwise, 15-Pitch
20120 -18 Helix, Candy Counter-Clockwise, 18-Pitch
20120 -24 Helix, Candy Counter-Clockwise, 24-Pitch
20120 -32 Helix, Candy Counter-Clockwise, 32-Pitch
21207 -15 Helix, G & M, Counter-Clockwise, Black (15 pitch)
21207 -25 Helix, G & M, Counter-Clockwise, Black (25 pitch)
21336 -06 Helix, CCW, 3.5" Opening (Bottle)
21337 -06 Helix, CCW, 3.2" Opening (Can)
21465 -04 Helix, Snack Counter-Clockwise, 4-Pitch
21465 -05 Helix, Snack Counter-Clockwise, 5-Pitch
21465 -07 Helix, Snack Counter-Clockwise, 7-Pitch
21465 -09 Helix, Snack Counter-Clockwise, 9-Pitch
21465 -10 Helix, Snack Counter-Clockwise, 10-Pitch
21465 -12 Helix, Snack Counter-Clockwise, 12-Pitch
21465 -15 Helix, Snack Counter-Clockwise, 15-Pitch
21465 -24 Helix, Snack Counter-Clockwise, 24-Pitch
23268 -10 Helix, Mini-Dispenser, Counter-Clockwise, 10 pitch
23268 -20 Helix, Mini-Dispenser, Counter-Clockwise, 20 pitch
23268 -32 Helix, Mini-Dispenser, Counter-Clockwise, 32 pitch
P/N & SUFFIX
Figure1.5AvailableHelices
1INTRODUCTION

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COMMITMENT TO SAFETY
Automated Merchandising Systems Inc. is committed to
designing and producing a safe product. As with all electrical or
mechanical pieces of equipment, some potential hazards exist. It
is the intent of Automated Merchandising Systems, through this
manual and service technician training, to alert individuals who
will be servicing our equipment to these potential hazards, and to
provide basic safety guidelines.
To reduce the risk of serious injury or death, please read and
follow all warnings in this manual. It is important that we point out
that these warnings are not comprehensive. Automated
Merchandising Systems cannot possibly anticipate all of the
ways that service may be conducted, or all of the possible safety
hazards that may result from service. Therefore at all times we
urge you to beware of hazards such as electrical shock,
mechanical entrapment, and tipping a vendor during movement.
Automated Merchandising Systems strongly recommends a
commitment to safety on the part of all servicing personnel or
organizations. Only personnel properly trained in vendor
servicing should attempt any service to the internal components
of the vendor. Automated Merchandising Systems has no
control over the vendor once it leaves our factory.
Maintaining the vendor in a safe condition is the sole
responsibility of the owner.
If you have questions concerning safety or service, or would like
more information, please contact the Automated Merchandising
Systems Service Department at 304-725-6921 or e-mail
[email protected].
SAFETY PRECAUTIONS
Below are listed safety precautions and safe practices to follow
to avoid injury from selected hazards. This list cannot possibly
cover all hazards, therefore please remember to
To Protect Yourself from Injuries
Plan ahead to employ proper personal protective equipment
(PPE), including safety glasses, slip resistant steel-toed boots
and leather/protective gloves. Don’t place hands against edges
of metal drawers or bare parts inside the machine. Beware that
parts on the inside of the Vending Unit can be sharp.
High Voltage Contact
Each vendor is designed to operate on a specific voltage, either
single phase 115VAC 60Hz or 220-240VAC 50-60Hz, depending
on the country. The voltage is specified on the serial plate. (See
MODEL IDENTIFICATION on page 1.) High voltage areas
include the electrical panel. It is important to understand that
contact with the high voltage wiring can result in injury or death.
a. Always test the outlet for proper voltage, polarity
and grounding before plugging in the vendor.
b. Always disconnect power to the vendor before
servicing. Allow only fully trained service
technicians to service the vendor.
c. Always keep electrical connections dry. Do not
place the vendor in or near standing water.
d. Never use a worn or damaged power cord.
e. Always wear hand and eye protection when
servicing the vendor.
Grounding
Some electrical components have a green or green/yellow
ground wire attached to a grounding point in the vendor. If it
becomes necessary to remove a ground wire during service,
note how the wire is attached, including the locations of any
washers. After servicing, make sure that the wires and washers
are replaced exactly as they were. Note that the vendor may
appear to work normally without the ground wires, but there will
be a potential shock hazard from ungrounded components.
a. Always test the outlet for proper grounding before
plugging in the vendor.
b. Always reconnect ground wires after servicing.
c. Test the ground fault circuit interrupter (GFCI)
periodically to insure proper operation. (See
REPLACING THE POWER CORD AND GFCI
TEST on page 37.)
Helix Motion and Jamming
Energized vend motors can turn a helix with considerable torque,
creating a possible entrapment hazard. Also, turning helices may
eject tools or other objects left on trays. A helix that is jammed or
caught can store energy as it binds, which can cause it to twist
or spring outward suddenly even if power is disconnected. Use
gloves and caution when freeing a jammed helix.
a. Always disconnect power to the vendor or control
board before servicing the vend motors.
b. Always check for proper fit when loading products
in helices to avoid jamming.
c. Always restrain the helix before freeing a jammed
or caught helix.
d. Always wear hand and eye protection when
servicing the vendor.
e. Always keep hands, hair, loose clothing and tools
away from moving parts.
Vendor Tipping
The weight of an empty vendor is over 450 pounds, and can be
more than 600 pounds! A falling vendor can cause serious injury
or death. Caution should always be taken to avoid dropping or
tipping a vendor.
a. Never rock or tip the vendor. It must be kept
vertical for safe operation.
b. Never place the vendor in an inclined position,
such as on a ramp or with all the legs not on the
same horizontal surface.
THINK SAFETY FIRST!
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SAFETY

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c. Never place the vendor in a moving environment
such as on a ship without properly securing it in
place.
d. Never place the vendor in a location where it may
be struck by a vehicle.
e. Never transport an unsecured vendor, or a vendor
still containing product.
f. Never attempt to lift or move the vendor by hand.
Always use equipment with the proper load rating.
Note that the Specification weight listed is empty
weight.
Figure 2.1 Tray Extension Warning Label
Other Improper Conditions
Hazardous conditions can be created by improper use or
service of the vendor.
a. Always reinstall any parts removed during service
to their original locations.
b. Never make unauthorized modifications to any
part of the vendor.
c. Always replace components that are worn, broken,
or otherwise unfit for use.
d. Never use unauthorized parts, or use parts for
anything other than their intended use.
To Safely Move a Machine
If you need to move your Vending Unit, you’ll want to use a
material handling device, such as a pallet jack, appliance dolly
or forklift to position it. Make certain that the door is shut and
secured.
To improve safety and to provide maximum protection for the
machine and levelling legs, it is recommended that you use the
supplied shipping boards whenever transporting the machine.
Ground Fault Circuit Interrupter
This merchandiser is equipped with a Ground Fault Circuit
Interrupter (GFCI), in compliance with UL 943, as required by
ANSI/UL 751.
TEST STANDARDS
AMS vending machines bearing the ETL mark have been tested
and comply with the following standards:
ANSI/UL and CSA Standards
This machine complies with the UL Standard for Safety for
Vending Machines ANSI/UL 751 and the Standard for
Vending Machines, Consumer and Commercial Products
(CAN/CSA C22.2 No. 128)
WARNING!
Do not use electrical appliances inside the
vendor unless recommended by AMS.
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VENDORSYSTEMSANDCOMPONENTS
SENSIT 3 SYSTEM OPERATION
The Sensit 3 system is comprised of the primary sensor, the
secondary sensor, and the control logic. The primary and
secondary sensors are attached to the cabinet at opposite ends
of the hopper and infrared light is passed between them.
When a selection is made, the vend motor will begin to run. After
several seconds, if no product falls in the hopper (or motor
returns to home position), the motor will be stopped and the
credit will be returned to the Vagabond system.
When the controller measures a variation in the light intensity
during the vend cycle, it recognizes that a product has fallen
through the light into the hopper. The controller stops the vend
motor (or returns it to home position) and sends a successful
vend message to the Vagabond system.
CONTROL BOARD
The control board controls and monitors the vendor, DEX, and
MDB systems. The control board is located in the control box
attached to the rear of the vend hopper -See Figure 3.2 on the
next page.
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Upgrading AMS Firmware
The firmware can be upgraded by using a micro SD card. The
card and card readers are available at Office supply chains or on
the internet. Minimum capacity of 512Mb is adequate. (See
FIRMWARE UPDATES on page 33.)
Mode Switch
Pressing the mode button (see Figure 3.1 on the right), allows
the user to get in to the controller’s service mode to change
settings, access vend data, and check error codes for
troubleshooting. Data is displayed on the Display and entered
via the keypad (See Figure 3.2). Pressing the switch again,
closing the door, or waiting approximately 3 minutes will
automatically switch the controller back to vend mode.
DEX Jack
The DEX jack (see Figure 3.1 on the right), is provided for
external sales data collection. Since your Touchless Sales
information is all available online through the Vagabond App,
you shouldn’t need to use this feature.
Should you desire to retrieve DEX data, however, it is simple to
do using a Micro-SD card. Please refer to RECORDING DEX
DATA ON SD CARD on Page 34 for details.
VEND SENSOR
Primary Sensor
The primary sensor is located on the left of the hopper when
viewing the back of the door. The sensor, inside a protective
housing, sends light to and receives light from the secondary
sensor (both sensors operate the same way in this regard). It
contains circuitry to send a signal to the control board. When a
product drops through the beam, it causes a change which is
interpreted by the control as a successful vend. The primary
sensor board also contains circuitry to connect to the secondary
sensor, and to connect the machine’s temperature sensor to the
control board. When servicing the primary board, be mindful of
the emitters and detectors as they can be damaged by rough
handling.
Secondary Sensor
The secondary sensor, inside a protective housing, is located on
the right side of the hopper when viewing the back of the door.
The sensor also sends light to and receives light from the
primary sensor. When servicing the secondary board, be mindful
of the emitters and detectors, which can be damaged by rough
handling.
Figure 3.1 Control Board Components

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PAYMENT AND SELECTION SYSTEM
Your new Touchless machine is equipped with a state of the art
electronics system that communicates with Mobile Devices
using Bluetooth® radio technology.
When the Insight board detects a mobile device connection -by a
user activating the mobile app -it transmits the machine’s
planogram of product images to that mobile device. When the
user makes a product selection and initiates a purchase the
Insight board then connects to the internet via wi-fi or cellular
connection and the payment method chosen by the user is
verified and authorized.
Once authorization is received by the Insight, it sends the
approved credit amount to the AMS Control Board via MDB in
the same way any cashless device would do. After this is
complete, the Insight then sends the appropriate selection
number to the AMS Control Board through the Interceptor board
-essentially pressing the keys corresponding to the selection.
Upon completion of the vend, the transaction is closed and
payment is secured from the user’s credit provider.
Display
The display is located just above the AMS Control Board on the
Control Box. It serves to inform and guide operators and service
technicians through the various programming and setup
functions. In service mode, it displays the active function and
parameter values. In vend mode it will display the selection
entered, the price of a selected item and the credit accumulated.
When the machine is idle it can display the time and a
customizable scrolling message.
Keypad
The keypad is located below the display in the Control Box. The
keypad is used to enter data during setup and servicing of the
vendor.
The Vagabond system uses a circuit, the “Interceptor”, to
electronically enter selections via the Control Board’s keypad
circuits.
Door Switch
The door switch is mounted on the lower left side of the door.
The AMS Control Board uses the door switch to allow entry into
and back from service mode to vend mode when the door is
closed.
TRAY RAILS
The rails are located inside the cabinet and are used to support
the trays. The rails are adjustable up and down in 1/2”
increments. (See TRAY VERTICAL POSITIONS on page 17.)
TRAYS
See TRAY ADJUSTMENT AND CONFIGURATION on page 17,
and OPTIONAL EQUIPMENT on page 43 for optional tray
accessories.
Vend Motors
Two types of motors may be used with this vendor. The
configuration of the machine will be different if all of one or
another is used, or if there is a mix. Sensit 3 (or simply S3)
software can be used to best advantage using motors designed
for homing (S3 motors), but it can be set to control motors
without the home switch feature (S2 motors). Motors may be
mixed throughout the machine, but each tray must have all
motors of the same type.
The vend motors are snapped into mounting holes on the back
of each tray. The motor is driven by 24 VDC through a harness
from the control board. (See VENDOR PREPARATION and
INSTALLATION on page 13, MOTOR POSITIONS on page 18
and HELIX HOME POSITION on page 19.)
Sensit 3 Vend Motors
The Sensit 3 (or simply S3) vend motors have a plastic case of
which the rear half has a microswitch mounted on it and the
counter-clockwise (CCW) version is blue. Motor coupling can be
used to vend wider items by using a CCW motor/helix and a
23007-01 motor (having a blue and gray case for CW rotation)
and CW helix. Use Tray Setup in Service Mode to couple the
motors together electronically causing the two helices to turn at
the same time.
Coupled motors will always be stopped when either one reaches
the home position. If one motor runs slightly faster, the slower
will then be individually driven to its home position in order to
3VENDORSYSTEMSANDCOMPONENTS
Figure. 3.2 Control Box

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keep the two helices synchronized. Depending on motor
configuration, the motors may jog twice during vend cycles to try
to dislodge hanging product.
Note: When not in Service Mode, and with door open, press #
to reset all switched motors to Home position. (This is not
applicable for non-switched motors.) Motors already at
home will not move. (See TRAY SETUP on page 22.)
Sensit II Vend Motors
A Sensit II (or simply S2) vend motor has a plastic case which is
all ivory in color. As mentioned earlier, a dual helix S2 motor has a
larger “butterfly” gearbox allowing two helices, one for CW and
another for CCW rotation, to be installed. The dual helix housing
only allows helices to be adjacent to each other.
These motors have no home switches and have been
discontinued and replaced with S3 vend motors. However, the S3
Control Board can be set to accommodate these motors. (See
TRAY SETUP on page 22 for details on changing motor types.)
Helices
There are four sizes of helices available, approximately 1 1/2”,
2 5/8”, 3”, and 4” in diameter. There are several pitches available
in each size, and is determined by counting the number of product
openings in the helix. (See CHANGING HELICES on page 18,
MOTOR POSITIONS on page 18 and HELIX HOME POSITION
on page 19.)
Dividers
The dividers separate product columns on the tray. To remove the
divider, push rearward and lift. To install, insert the rear tab in the
desired slot, push rearward and then down. Make sure the locking
tabs on the bottom have engaged their respective slots and pull
forward. Bottle tray dividers are held in place with rivets.
Candy Pusher Bar
On snack trays, 2 horizontal slots in the divider allow for the
installation of a candy pusher bar. The candy pusher bar keeps
items pushed to one side of the column. This is typically used with
tall and narrow products. The candy pusher bar is removed by
pulling the bar free from the plastic clips. To reinstall, it is easiest
to squeeze the bar into the clip using pliers (See CANDY
PUSHER BAR INSTALLATION on page 19).
ELECTRICAL PANEL
Power Switch
The power switch is located on a panel inside the cabinet on the
lower right side of the machine The power switch is used to
disconnect 24VAC power to the control board.
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Note: The power should be shut off when any
electronic devices are being connected or
disconnected, when the board is being serviced, or
before any wiring harness is connected to or
disconnected from the electronic control boards or
sensors.
Fuse Holder
The fuse holder is located on the panel just below the power
switch inside the lower right rail mount. It contains a 3 amp fast-
blow fuse to protect the 24 VAC power supply to the control
board. A spare fuse is stored in the cover. The fuse holder is
opened by pressing back on the indicated side of the cover and
pulling out.
Transformer
The transformer reduces the input voltage to 24 volts AC for the
control board. It is located beneath the cover which protects the
power switch and fuse holder.
RFI Filter
The filter removes electrical noise from the power supplied to the
24VAC transformer to prevent interference with operation of the
control board and software. It is located next to the transformer.
Ground Attachment
The vendor electrical ground is made through the use of
grounding studs or screws at the lower back wall of the right rail
mount. Earth ground and individual ground wires from the high
voltage components are attached here, and should always be
replaced after service or repair.
3VENDORSYSTEMSANDCOMPONENTS

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VENDORPREPARATIONANDINSTALLATION
Setting up a vendor has been divided into three stages:
CONFIRMING POWER AT OUTLET (below), confirms
power and site suitability.
VENDOR PREPARATION on pages 13 & 14, includes
preparations accomplished in the shop.
ON-SITE INSTALLATION on page 14, is accomplished
on-site, where the vendor is to be located.
NOTE: These vendors are not to be installed within
motor fuel dispensing facilities.
CONFIRMING POWER AT OUTLET
Checking the Outlet (U.S. and Canada)
AMS recommends using a dedicated outlet which can supply 7
or more amps per vendor.
Using a volt meter set to AC VOLTS, check the voltage between
the positive (smaller) lug entry and the ground lug entry (or
center screw on two-lug outlets). The reading should be
between 110 volts and 130 volts. Next, check the voltage
between the neutral (larger) lug entry and the ground. The
reading should be 0 volts. If your results vary, contact a
qualified electrician to correct the outlet wiring before plugging in
the vendor. Abnormal voltage, reversed polarity or improper
grounding may cause the vendor to malfunction or create
hazardous conditions in the vendor, resulting in possible
injury, damage to the vendor, or fire.
The power cord is shipped in the hopper on the inside of the
door. The cord is supplied with a standard NEMA 3-wire plug. If
there are no 3-wire outlets available for powering the vendor, a
grounding adapter may be used to convert a 2-wire outlet to
accept the 3-wire plug. The adapter must have a ground tab
or wire which must be fastened to the center screw of the
outlet. If the outlet isn’t grounded, the machine could
present a shock hazard.
Checking the Outlet (Outside the U.S. and Canada)
Consult a qualified electrician to check the outlet for proper
polarity, voltage, and grounding. Check the serial plate on the
side of the door to confirm the vendor is rated for the outlet
voltage.
VENDOR PREPARATION
Inspection
Inspect the vendor carefully for shipping damage prior to signing
the carrier’s delivery receipt. Check for dents on the top or sides
of the vendor, bent legs, broken glass, or other damage on the
exterior of the machine. Check the interior for components that
may have been knocked loose or have sustained other damage.
To improve safety and to provide maximum protection for the
machine and levelling legs, it is recommended that you use the
supplied shipping boards whenever transporting the machine.
Test Loading and Configuration
Before putting the vendor on location, it is a good idea to
determine the placement of products on the trays. Place at least
one product in each helix to check for fit.
1. Remove the cardboard spacers and ties securing
the trays.
2. Make use of the adjustable TRAY VERTICAL
POSITIONS for tray vertical adjustments and
TRAY COLUMN POSITIONS, both on page 17, for
tray column configuration when configuring your
vendor to suit your product.
3. Make sure the product can slide in and out of the
helix easily. If the product is too snug, it may cause
the helix to jam during vending. Place it in a helix
with a larger opening.
4. Likewise, if the product is too loose in the helix, it
may not vend properly. Use a helix with the
smallest opening that will allow the product to slide
in and out freely. (See CHANGING DIVIDERS on
through HELIX ALIGNMENT DEVICE on page 18.)
5. Place tall, narrow products in a column with a
candy pusher bar, which is an adjustable bar used
to push the product to one side of the column.
Typically these are installed in columns 10 and 11
on the candy trays.
6. Make sure there is adequate clearance between
the tops of the packages and the trays above when
sliding the trays in and out, and when the product
is being vended.
Configuring Motors
The vend motors MUST BE CONFIGURED after any changes in
the arrangement, type, or number of motors have been made.
1. Press the service mode switch on the control board
(See Figure 3.1 on page 9.)
2. Using the # or the * key, scroll through the menu to
“TRAY SETUP”.
3. Press 6 to configure the motors. Each switched
motor will be moved to its home position if it is not
presently at home. In addition, all motors present
and detected will be counted and the total number
of motors will be displayed. Note: Coupled motors
will be counted as 1 motor even though 2 are
connected.
4. If the number of motors displayed does not match
the number of motors in the vendor, press 1 * 2 to
jog all the motors in the vendor and watch to see
which motor(s) do not run. Check the state of any
motor that does not run: that motor may be
disconnected, jammed or have home switch
problems.
5. After the motors have been configured check to
make sure all the helices are in the home position.
If the end of a helix is not in its desired home
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WITH THE VENDOR.

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position (see Fig. 5.1 on page 19), pull it out of the
motor, turn it until it is properly positioned, and
reinsert the helix into the motor.
Note: When not in Service Mode but with the door open, you
can press # to force switched motors to Home position
(Not applicable to motors set to “Sensit”. See TRAY
SETUP on page 22). Motors already at home will not
move.
6. Test vend the product and adjust the position of
helix ejector if necessary. The helix ejector is the
plastic device installed on the front end of the helix
to kick out the product (See HELIX EJECTOR on
page 18.)
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Setting Prices
After product placement set the prices in the vendor
(See Price Settings on page 21.)
ON-SITE INSTALLATION
Remove the Shipping Boards
Split the shipping boards by inserting a crowbar or wedge into the
slots at either end.
If necessary, lift the vendor to remove the broken boards using
properly rated equipment. Do not tilt the vendor. Do not attempt
to lift the vendor with a 2-wheel hand truck.
Placing the Vendor in Location
1. Place the vendor within 5 feet of the designated
power outlet. The power outlet should be
accessible when the vendor is in position, and the
ventilation opening in the back of the vendor must
be clear of obstructions.
2. For refrigerated models, allow at least 4 inches
between the wall and the back of the vendor for air
circulation.
3. Make sure the vendor does not block walkways or
exits.
4. Do not place the vendor in a location where it can
be struck by vehicles.
5. Leave at least 18 inches between a wall and the
hinge side of the vendor to prevent the door hitting
the wall when opened, or use a protective wall
bumper. The door must open wide enough to allow
the trays to be pulled out.
6. The vendor is designed to meet the 1991 ADA
guidelines for persons in wheelchairs using a
parallel approach (side of wheelchair adjacent to
front of vendor). Make sure there is adequate room
to maneuver a wheelchair into this position in front
of the vendor.
Leveling the Vendor
For safe operation the vendor must be level.
1. On the bottom of the vendor are four (4) threaded
leveling legs located at the corners of the cabinet
and a fifth support screw under the door. Before
beginning, be sure that all five leveling legs are
screwed in completely.
2. With the door closed and locked, check the four
main legs and adjust any leg that is not contacting
the floor. Make sure the support screw under the
door is all the way up and is not contacting the floor
at this time.
3. Place a level on top of the cabinet and check for
horizontal from side-to-side.
4. Adjust the leveling legs on the low side one turn at
a time until the cabinet is level.
5. Repeat the last two steps to level the vendor front-
to-back.
6. After the vendor is level, adjust the support screw
under the door until it contacts the floor.
Figure 4.1 Tip-Over Warning
4VENDORPREPARATIONANDINSTALLATION
WARNING
The False Leg helps to prevent the machine from
tipping forward when the vendor door is open
and one or more bottle trays are extended. Fail-
ure to install the false leg on vendors with bottle
trays may result in serious injury (Refer to Figure
4.2).