Cafection EMBLEM User manual

SERVICE & INSTALLATION MANUAL
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: [phone] Fax: [phone]
[email protected] www.cafection.com
Images may vary from the actual product.
NSF/ANSI 4
DE2112INSA - Revision0
2022-01

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Table of Contents
1 SAFETY INSTRUCTIONS........................................................................................................................5
1.1 Food-Contact Parts ................................................................................................................... 5
1.2 Warnings.................................................................................................................................... 5
1.3 Power Supply ............................................................................................................................ 5
1.4 Disconnect the Equipment if: ..................................................................................................... 5
2 WARRANTY.............................................................................................................................................6
2.1 Warranty Policy .......................................................................................................................... 6
2.2 Warranty Return Procedure........................................................................................................ 7
2.3 Shipping Liabilities...................................................................................................................... 7
3 REFERENCE DRAWINGS .......................................................................................................................8
3.1 External View ............................................................................................................................. 8
3.2 Rear View .................................................................................................................................. 9
3.3 Internal View ............................................................................................................................ 10
3.4 Brew Group Assembly ............................................................................................................. 11
3.5 Brewing Process...................................................................................................................... 12
3.6 Hot Water Tank ........................................................................................................................ 13
3.7 Bean Hopper Installation .......................................................................................................... 14
3.8 Water Temperature................................................................................................................... 15
4 INITIAL SETUP ......................................................................................................................................16
4.1 On-Site Installation Requirements............................................................................................. 16
4.1.1 Operating Environment ............................................................................................ 16
4.1.2 Power Supply .......................................................................................................... 16
4.1.3 Water Supply........................................................................................................... 16
4.1.4 Tools Required......................................................................................................... 16
4.1.5 Clearance ................................................................................................................ 16
4.2 Brewer Specifications............................................................................................................... 17
4.2.1 Hopper & Canister Capacities.................................................................................. 17
4.2.2 Water Tank .............................................................................................................. 17
4.2.3 Electrical Specifications (Brewer Consumption)........................................................ 17
4.3 Unpacking ............................................................................................................................... 18
4.4 Leveling the Equipment............................................................................................................ 19
4.5 Side Skirts Installation .............................................................................................................. 19
4.6 Drip Tray Installation ................................................................................................................. 19
4.7 Water Line Connection............................................................................................................. 20
4.8 Electrical Connection ............................................................................................................... 21
4.9 Loading Products..................................................................................................................... 22
4.9.1 Soluble Canisters..................................................................................................... 22
4.9.2 Bean Hopper ........................................................................................................... 22
4.10 Filter Paper Installation ............................................................................................................. 23
4.11 Chute Hole Hiding Plate Installation.......................................................................................... 24
4.12 Chute Kit Installation (Optional)................................................................................................. 24
4.13 Installation Verification .............................................................................................................. 25
4.14 Coin Changer and Bill Acceptor ............................................................................................... 25
5 User Interface........................................................................................................................................26
5.1 Selection Screen Interface........................................................................................................ 26
5.2 Carafe Mode ........................................................................................................................... 27
5.3 Iced Coffee .............................................................................................................................. 28
5.4 Selection Keyboard for People with Disabilities (Optional)......................................................... 29
Table of Contents

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Table of Contents
6 SERVICE MODE ....................................................................................................................................30
6.1 Access Levels..........................................................................................................................30
6.2 Service Tab ..............................................................................................................................31
6.3 Status Tab................................................................................................................................33
6.4 Password Pop-Up ...................................................................................................................34
6.5 Recipes Tab .............................................................................................................................34
6.5.1 Blend Sub Tab .........................................................................................................34
6.5.2 Recipes Information Sub Tab ...................................................................................35
6.5.3 Brew Cycles Settings Sub Tab................................................................................. 37
6.5.4 Set Price / Quick Settings Sub Tab .......................................................................... 38
6.6 System Tab..............................................................................................................................39
6.6.1 Settings Sub Tab ..................................................................................................... 39
6.6.2 Tool Sub Tab............................................................................................................41
6.6.3 Network Sub Tab .....................................................................................................44
6.6.4 Software Update Sub Tab........................................................................................46
6.6.5 Admin Sub Tab ........................................................................................................47
6.7 Media Tab ................................................................................................................................49
6.7.1 Current Playlist Sub Tab........................................................................................... 49
6.7.2 Next Playlist Sub Tab ...............................................................................................49
6.7.3 Video Storage Sub Tab ............................................................................................50
6.7.4 Screen Saver Sub Tab .............................................................................................50
6.8 Audits Tab................................................................................................................................51
6.8.1 Permanent Sales Count........................................................................................... 51
6.8.2 Erasable Sales Count............................................................................................... 51
6.8.3 Users Sales Count...................................................................................................51
6.9 General Reset to Factory Settings............................................................................................52
7 CLEANING AND SANITIZING ...............................................................................................................53
7.1 "Auto Rinse" Button .................................................................................................................53
7.2 "Cleaning & Sanitizing" Button..................................................................................................53
7.3 Cleaning and Sanitizing Instructions .........................................................................................54
7.4 Recommended Cleaning Tools.................................................................................................55
7.5 Cleaning and Sanitizing Schedule.............................................................................................55
7.6 Overall Cleaning .......................................................................................................................56
7.7 Exterior Cleaning......................................................................................................................56
7.7.1 Touch Screen .......................................................................................................... 56
7.7.2 Drip Tray .................................................................................................................. 56
7.7.3 Waste Bin ................................................................................................................ 57
7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................58
7.8.1 Bean Hopper ...........................................................................................................58
7.8.2 Bean Hopper Funnel................................................................................................ 59
7.8.3 Coffee Chute ...........................................................................................................59
7.8.4 Soluble Canisters..................................................................................................... 60
7.8.5 Soluble Whipper Assembly ......................................................................................60
7.8.6 Brew Group.............................................................................................................61
7.8.7 Fans ........................................................................................................................62

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8 PREVENTIVE MAINTENANCE ............................................................................................................. 63
8.1 Preventive Maintenance (PM) Schedule .................................................................................. 63
8.2 Recommended Tools for Servicing the Coffee Brewer ............................................................. 63
8.3 Overflow Tray .......................................................................................................................... 64
8.4 Brew Group Assembly ............................................................................................................ 65
8.5 Outlet Valves .......................................................................................................................... 66
8.6 Hot Water Tank ....................................................................................................................... 67
8.7 Grinder.................................................................................................................................... 68
9 PARTS MAINTENANCE........................................................................................................................ 69
9.1 Hot Water Tank Draining.......................................................................................................... 69
9.2 Shutdown and Storage ........................................................................................................... 70
9.2.1 Storing the Brew Group.......................................................................................... 70
9.3 Brew Group Assembly ............................................................................................................ 71
9.4 Main Board & Computer ......................................................................................................... 72
9.5 Grinder.................................................................................................................................... 73
9.5.1 Grinder Issue (Grinder Jam) .................................................................................... 73
9.5.2 Disassembling the Coffee Grinder........................................................................... 74
10 TROUBLESHOOTING........................................................................................................................... 75
10.1 Warning Messages List ........................................................................................................... 75
10.2 Error Messages List ................................................................................................................ 76
ANNEX 1 WASTE CHUTE POSITION.................................................................................................. 78
ANNEX 2 REQUIRED CLEARANCE.................................................................................................... 79
ANNEX 3 MAIN BOARD...................................................................................................................... 80
ANNEX 4 FULL MAINTENANCE SCHEDULE..................................................................................... 82
This symbol is used to highlight a key step to anticipate a risk for safety or a risk
of damaging the equipment.
This symbol is used to indicate additional information or a quick tip.
Table of Contents
The Emblem is NSF/ANSI 4 certified. For your installation to comply with
NSF/ANSI4 standards, a backflow protection meeting applicable federal, state,
provincial and local regulations must be installed on the water inlet.
NSF provides the best brand protection through its public health mission and the most comprehensive
solutions across the total supply chain. This is why NSF is The Most Trusted Name in Food Safety™.
It signifies to customers and regulators that your products have been tested by an independent third party, are
certified to the industry’s highest standards and meet all applicable North American regulatory requirements.
Source: www.nsf.org
Please note that this manual uses the masculine form to facilitate reading.

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Safety Instructions
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and
use.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120VAC60Hz socket outlet rated for 15 A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider
than the other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the Equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Whenever a part has to be changed, plugged or unplugged.
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE,
FIRE OR SERIOUS INJURIES.
THE "INITIAL SETUP" SECTION OF THIS MANUAL MUST BE COMPLETED
BEFORE PLUGGING IN THE BREWER.

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2 WARRANTY
2.1 Warranty Policy
Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,
free from all defects and faulty workmanship. The following warranties and conditions are
applicable:
• All parts in contact with water (outlet valves, heating element, temperature probe, level
probes, reference probe, inlet valve and thermostat) are warranted against material defects
for a period of 90days from the date of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from the date of shipment.
All warranted parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext.310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
Warranty
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: [phone] - Fax: [phone]
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8am to 8pm
Friday: 8am to 5pm

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2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
1. Contact the Customer Service Department to obtain a Return Merchandise
Authorization(RMA) number.
2. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
3. No parts must be destroyed before receiving a written confirmation from Cafection about credit
or exchange possibilities.
4. Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Cafection will not be held responsible for any loss or damage occurring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by
identical or equivalent parts if warranty is applicable. Only warranted parts are authorized for return.
Cafection suggests keeping replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply with this procedure could lead to a claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext.310.
Warranty

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Reference Drawings
3 REFERENCE DRAWINGS
3.1 External View
Drip tray grill
Drip tray
Back splash
Cup stand
Touch screen
Door lock
Product loading
door lock
Plastic front
(fascia)
Top lid
Product
loading door
Product
window

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Reference Drawings
3.2 Rear View
Water tank
Blower
Outlet valves
Fan
Water inlet
Coffee beans
feeding motors
Electric box
Back panel
Adjustable legs
Overflow tray
Grinder motor
Antennas
Main board
(hidden, see
Annex 3)
Computer’s
motherboard
(hidden)

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3.3 Internal View
Filter paper
Spout zone
plastic part
Soluble whipping
chambers
Brew group
Side skirt
Waste bin
Accessories
storage area
Ground coffee
chute
Bean hopper
Chocolate
Milk
Hot water
Coffee
Vanilla
Milk powder
canister
Hot chocolate
canister
French vanilla
canister
Reference Drawings
S
p
o
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t
-
T
o
p
V
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