Cafection EMBLEM User manual

SERVICE & INSTALLATION MANUAL
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: [phone] Fax: [phone]
[email protected] www.cafection.com
Images may vary from the actual product.
NSF/ANSI 4
DE2112INSA - Revision0
2022-01

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Table of Contents
1 SAFETY INSTRUCTIONS........................................................................................................................5
1.1 Food-Contact Parts ................................................................................................................... 5
1.2 Warnings.................................................................................................................................... 5
1.3 Power Supply ............................................................................................................................ 5
1.4 Disconnect the Equipment if: ..................................................................................................... 5
2 WARRANTY.............................................................................................................................................6
2.1 Warranty Policy .......................................................................................................................... 6
2.2 Warranty Return Procedure........................................................................................................ 7
2.3 Shipping Liabilities...................................................................................................................... 7
3 REFERENCE DRAWINGS .......................................................................................................................8
3.1 External View ............................................................................................................................. 8
3.2 Rear View .................................................................................................................................. 9
3.3 Internal View ............................................................................................................................ 10
3.4 Brew Group Assembly ............................................................................................................. 11
3.5 Brewing Process...................................................................................................................... 12
3.6 Hot Water Tank ........................................................................................................................ 13
3.7 Bean Hopper Installation .......................................................................................................... 14
3.8 Water Temperature................................................................................................................... 15
4 INITIAL SETUP ......................................................................................................................................16
4.1 On-Site Installation Requirements............................................................................................. 16
4.1.1 Operating Environment ............................................................................................ 16
4.1.2 Power Supply .......................................................................................................... 16
4.1.3 Water Supply........................................................................................................... 16
4.1.4 Tools Required......................................................................................................... 16
4.1.5 Clearance ................................................................................................................ 16
4.2 Brewer Specifications............................................................................................................... 17
4.2.1 Hopper & Canister Capacities.................................................................................. 17
4.2.2 Water Tank .............................................................................................................. 17
4.2.3 Electrical Specifications (Brewer Consumption)........................................................ 17
4.3 Unpacking ............................................................................................................................... 18
4.4 Leveling the Equipment............................................................................................................ 19
4.5 Side Skirts Installation .............................................................................................................. 19
4.6 Drip Tray Installation ................................................................................................................. 19
4.7 Water Line Connection............................................................................................................. 20
4.8 Electrical Connection ............................................................................................................... 21
4.9 Loading Products..................................................................................................................... 22
4.9.1 Soluble Canisters..................................................................................................... 22
4.9.2 Bean Hopper ........................................................................................................... 22
4.10 Filter Paper Installation ............................................................................................................. 23
4.11 Chute Hole Hiding Plate Installation.......................................................................................... 24
4.12 Chute Kit Installation (Optional)................................................................................................. 24
4.13 Installation Verification .............................................................................................................. 25
4.14 Coin Changer and Bill Acceptor ............................................................................................... 25
5 User Interface........................................................................................................................................26
5.1 Selection Screen Interface........................................................................................................ 26
5.2 Carafe Mode ........................................................................................................................... 27
5.3 Iced Coffee .............................................................................................................................. 28
5.4 Selection Keyboard for People with Disabilities (Optional)......................................................... 29
Table of Contents

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Table of Contents
6 SERVICE MODE ....................................................................................................................................30
6.1 Access Levels..........................................................................................................................30
6.2 Service Tab ..............................................................................................................................31
6.3 Status Tab................................................................................................................................33
6.4 Password Pop-Up ...................................................................................................................34
6.5 Recipes Tab .............................................................................................................................34
6.5.1 Blend Sub Tab .........................................................................................................34
6.5.2 Recipes Information Sub Tab ...................................................................................35
6.5.3 Brew Cycles Settings Sub Tab................................................................................. 37
6.5.4 Set Price / Quick Settings Sub Tab .......................................................................... 38
6.6 System Tab..............................................................................................................................39
6.6.1 Settings Sub Tab ..................................................................................................... 39
6.6.2 Tool Sub Tab............................................................................................................41
6.6.3 Network Sub Tab .....................................................................................................44
6.6.4 Software Update Sub Tab........................................................................................46
6.6.5 Admin Sub Tab ........................................................................................................47
6.7 Media Tab ................................................................................................................................49
6.7.1 Current Playlist Sub Tab........................................................................................... 49
6.7.2 Next Playlist Sub Tab ...............................................................................................49
6.7.3 Video Storage Sub Tab ............................................................................................50
6.7.4 Screen Saver Sub Tab .............................................................................................50
6.8 Audits Tab................................................................................................................................51
6.8.1 Permanent Sales Count........................................................................................... 51
6.8.2 Erasable Sales Count............................................................................................... 51
6.8.3 Users Sales Count...................................................................................................51
6.9 General Reset to Factory Settings............................................................................................52
7 CLEANING AND SANITIZING ...............................................................................................................53
7.1 "Auto Rinse" Button .................................................................................................................53
7.2 "Cleaning & Sanitizing" Button..................................................................................................53
7.3 Cleaning and Sanitizing Instructions .........................................................................................54
7.4 Recommended Cleaning Tools.................................................................................................55
7.5 Cleaning and Sanitizing Schedule.............................................................................................55
7.6 Overall Cleaning .......................................................................................................................56
7.7 Exterior Cleaning......................................................................................................................56
7.7.1 Touch Screen .......................................................................................................... 56
7.7.2 Drip Tray .................................................................................................................. 56
7.7.3 Waste Bin ................................................................................................................ 57
7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................58
7.8.1 Bean Hopper ...........................................................................................................58
7.8.2 Bean Hopper Funnel................................................................................................ 59
7.8.3 Coffee Chute ...........................................................................................................59
7.8.4 Soluble Canisters..................................................................................................... 60
7.8.5 Soluble Whipper Assembly ......................................................................................60
7.8.6 Brew Group.............................................................................................................61
7.8.7 Fans ........................................................................................................................62

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8 PREVENTIVE MAINTENANCE ............................................................................................................. 63
8.1 Preventive Maintenance (PM) Schedule .................................................................................. 63
8.2 Recommended Tools for Servicing the Coffee Brewer ............................................................. 63
8.3 Overflow Tray .......................................................................................................................... 64
8.4 Brew Group Assembly ............................................................................................................ 65
8.5 Outlet Valves .......................................................................................................................... 66
8.6 Hot Water Tank ....................................................................................................................... 67
8.7 Grinder.................................................................................................................................... 68
9 PARTS MAINTENANCE........................................................................................................................ 69
9.1 Hot Water Tank Draining.......................................................................................................... 69
9.2 Shutdown and Storage ........................................................................................................... 70
9.2.1 Storing the Brew Group.......................................................................................... 70
9.3 Brew Group Assembly ............................................................................................................ 71
9.4 Main Board & Computer ......................................................................................................... 72
9.5 Grinder.................................................................................................................................... 73
9.5.1 Grinder Issue (Grinder Jam) .................................................................................... 73
9.5.2 Disassembling the Coffee Grinder........................................................................... 74
10 TROUBLESHOOTING........................................................................................................................... 75
10.1 Warning Messages List ........................................................................................................... 75
10.2 Error Messages List ................................................................................................................ 76
ANNEX 1 WASTE CHUTE POSITION.................................................................................................. 78
ANNEX 2 REQUIRED CLEARANCE.................................................................................................... 79
ANNEX 3 MAIN BOARD...................................................................................................................... 80
ANNEX 4 FULL MAINTENANCE SCHEDULE..................................................................................... 82
This symbol is used to highlight a key step to anticipate a risk for safety or a risk
of damaging the equipment.
This symbol is used to indicate additional information or a quick tip.
Table of Contents
The Emblem is NSF/ANSI 4 certified. For your installation to comply with
NSF/ANSI4 standards, a backflow protection meeting applicable federal, state,
provincial and local regulations must be installed on the water inlet.
NSF provides the best brand protection through its public health mission and the most comprehensive
solutions across the total supply chain. This is why NSF is The Most Trusted Name in Food Safety™.
It signifies to customers and regulators that your products have been tested by an independent third party, are
certified to the industry’s highest standards and meet all applicable North American regulatory requirements.
Source: www.nsf.org
Please note that this manual uses the masculine form to facilitate reading.

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Safety Instructions
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and
use.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120VAC60Hz socket outlet rated for 15 A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider
than the other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the Equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Whenever a part has to be changed, plugged or unplugged.
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE,
FIRE OR SERIOUS INJURIES.
THE "INITIAL SETUP" SECTION OF THIS MANUAL MUST BE COMPLETED
BEFORE PLUGGING IN THE BREWER.

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2 WARRANTY
2.1 Warranty Policy
Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,
free from all defects and faulty workmanship. The following warranties and conditions are
applicable:
• All parts in contact with water (outlet valves, heating element, temperature probe, level
probes, reference probe, inlet valve and thermostat) are warranted against material defects
for a period of 90days from the date of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from the date of shipment.
All warranted parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext.310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
Warranty
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: [phone] - Fax: [phone]
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8am to 8pm
Friday: 8am to 5pm

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2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
1. Contact the Customer Service Department to obtain a Return Merchandise
Authorization(RMA) number.
2. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
3. No parts must be destroyed before receiving a written confirmation from Cafection about credit
or exchange possibilities.
4. Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Cafection will not be held responsible for any loss or damage occurring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by
identical or equivalent parts if warranty is applicable. Only warranted parts are authorized for return.
Cafection suggests keeping replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply with this procedure could lead to a claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext.310.
Warranty

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Reference Drawings
3 REFERENCE DRAWINGS
3.1 External View
Drip tray grill
Drip tray
Back splash
Cup stand
Touch screen
Door lock
Product loading
door lock
Plastic front
(fascia)
Top lid
Product
loading door
Product
window

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Reference Drawings
3.2 Rear View
Water tank
Blower
Outlet valves
Fan
Water inlet
Coffee beans
feeding motors
Electric box
Back panel
Adjustable legs
Overflow tray
Grinder motor
Antennas
Main board
(hidden, see
Annex 3)
Computer’s
motherboard
(hidden)

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3.3 Internal View
Filter paper
Spout zone
plastic part
Soluble whipping
chambers
Brew group
Side skirt
Waste bin
Accessories
storage area
Ground coffee
chute
Bean hopper
Chocolate
Milk
Hot water
Coffee
Vanilla
Milk powder
canister
Hot chocolate
canister
French vanilla
canister
Reference Drawings
S
p
o
u
t
-
T
o
p
V
i
e
w

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3.4 Brew Group Assembly
Brew chamber
Cylinder
Piston
Coffee spillway
Aluminum frame
Wheel
Manufacturing date
(on the back)
Funnel
Yoke
Reference Drawings
Crush hazard. Handle the brew group cautiously.

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3.5 Brewing Process
Step1 - Rise of the Piston
The ground coffee and the water are dispensed into the
brew chamber during the rising of the piston. This action
compresses the air in the cylinder and forces it through the
coffee mixture in the brew chamber, thereby agitating the
brewing coffee.
Step2 - Pause
Once the piston has reached its top point, it pauses to allow the
coffee to brew to the appropriate strength. At the end of the pause
time, a shot of water is dispensed to clean the brew chamber.
Step3 - Descent of the Piston
The descent of the piston creates a vacuum allowing to extract
the coffee from the grounds through the filter paper and into
the cylinder. The piston makes another pause time allowing
all the coffee to drain from the brew chamber.
Step4 - Coffee Delivery
The piston follows its course, heading to its lowest point. Distribution
of coffee through the spout begins once the piston has lowered below
the coffee spillway. Meanwhile, the brew chamber lifts to allow the
filter paper to move and discard the spent grounds into the internal
waste bin or coffee chute.
1
2
3
4
Reference Drawings

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3.6 Hot Water Tank
Access the water tank by removing the back panel.
Make sure the equipment is unplugged when servicing.
If the error message ''Low Water Level in Tank'' is frequently displayed or if the
heating element power supply has been cut out by the water tank safety part
(it happens when the heating element turns ON while there is no water in the tank),
the water tank needs to be opened to detect any damaged or defective part.
Check the following parts: motors behind the water tank, wires around the water
tank, water inlet and water tank parts (inside the tank).
Reference Drawings
Reference
probe
Water level
sensor: low
Thermal disc
(safety part)
Water level
sensor: high
Heating
element
connectors
Temperature
probe

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3.7 Bean Hopper Installation
The hopper is already installed in the brewer when shipped. To remove it for cleaning or servicing,
follow the steps below.
1. Open the brewer’s door.
2. Pull down the bean hopper retaining pin.
3. At the same time, pull the bean hopper forward.
4. To reinstall, slide the bean hopper back in place. The retaining pin does not need to be pulled
down.
Reference Drawings
Bean hopperRetaining pin

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3.8 Water Temperature
This equipment has a water temperature setpoint of 200°F to ensure a consistent beverage
quality. There is a +/- 2°F tolerance.
This data represents an average and will not correspond to the temperature of a manual
measurement. The actual water temperature fluctuates because cold water is added to the
tank after every beverage delivery and time is needed to heat the new incoming water up to the
setpoint.
Water’s brewing temperature can also be taken manually by ordering a cup of hot water and
measuring its temperature with a thermometer. There may be a slight difference from the tank
reading. This is normal.
If the temperature measurements show a large temperature differential, verify that the tank is clean
and not obstructed by mineral deposits and scale.
Unit Safety Measures
In the event of a temperature probe failure, water in the tank might start to boil, causing it to
overflow into the overflow drip tray. The machine will be automatically shut off, but the screen will
remain ON.
If the heating element goes ON and there is no water in the tank, the heating element power
supply is cut out by the water tank safety part. The water tank needs to be opened to detect any
damaged or defective part. Check the following parts: motors behind the water tank, wires around
the water tank, water inlet and water tank parts (inside the tank).
Temperature can be set by the user in Service mode, under the System tab, in
the Settings sub tab. (See section 6.6.1)
Reference Drawings
Overflow
drip tray
(hidden)
Access by the back of the machine.
Main board
Water tank

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4 INITIAL SETUP
Before installing the brewer at the desired location, it is strongly suggested to unpack, inspect and perform
a bench test of the machine at the warehouse.
4.1 On-Site Installation Requirements
4.1.1 Operating Environment
Equipment is for indoor use only.
4.1.2 Power Supply
Make sure each unit has its own electrical circuit and is located within five (5) feet of the
dedicated electrical outlet.
Use only a polarized grounded receptacle.
Domestic 120VAC / 60Hz- 15A circuit. NEMA 5-15 outlet.
4.1.3 Water Supply
Use a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger line.
An easily accessible shut off valve upstream of the unit is highly recommended for ease
of installation. Make sure that your installation complies with your federal, state, provincial
and/or municipal codes.
Cold tap water pressure should be at least 20 psi and no more than 80 psi.
Do not use distilled water.
The Emblem is NSF/ANSI 4 certified. For your installation to comply with
NSF/ANSI4 standards, a backflow protection meeting applicable federal, state,
provincial and local regulations must be installed on the water inlet.
4.1.4 Tools Required
- Adjustable wrench
- Level indicator
Other tools may be required depending on the type of water supply tubing and
location.
Initial Setup

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Initial Setup
4.1.5 Clearance
Unit Clearances Allowance for
Height 29.625" 35.63" Opening top lid.
Width 22" 34" Accessing lock (right side) and opening door (left side).
Depth 23.56" 26.56"
17"
Minimum countertop depth
Additional space to open door
Back
Clearance 3" Clearance for water hookup, hoses and adequate air circulation.
See Annex1 for waste chute positioning.
See Annex2 for a diagram illustrating required clearance.
4.2 Brewer Specifications
4.2.1 Hopper & Canister Capacities
Whole bean hopper, left section ............. 4.2 lbs (1.9kg)
Whole bean hopper, middle section ....... 3.4 lbs (1.5kg)
Whole bean hopper, right section........... 2.0 lbs (0.9kg)
Soluble milk ........................................... 1.2 lbs (0.6kg)
Soluble hot chocolate ............................ 3.7 lbs (1.7kg)
Soluble vanilla powder ........................... 3.7 lbs (1.7kg)
4.2.2 Water Tank
Capacity ................................................ 0.74 gallons (2.8L)
Water valves .......................................... 5 simple valves
Heating element..................................... 1250 watts
4.2.3 Electrical Specifications (Brewer Consumption)
120VAC
12A
60Hz

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4.3 Unpacking
To remove the unit from the box, carefully cut the straps holding the box in place on the skid.
Remove the top of the packaging, then pull up the unit’s box. Inspect the unit to see if any damage
occurred during shipment.
Some parts and accessories need to be installed on the equipment. Those were placed inside
the machine for shipment. Here is a list of all accessories and parts that should be found in the
machine.
One of the machine’s keys is located at the back of the brewer. A second key is
taped on the filter paper roll, located in the internal waste bin.
Inside the machine:
1. Internal Waste Bin
2. 3/8" Inlet Fitting
3. 3/8" to 1/4" Elbow Inlet Fitting
4. 3/8" to 3/8" Elbow Inlet Fitting
5. Gage Identification Stickers
6. "Milk" Sticker for Soluble Canister
7. Filter Paper Roll
8. Small cleaning brush (18ACC04)
9. Big cleaning brush (16ACC12)
10. Microfiber Cloth
11. Keychain
12. Service & Installation Manual
13. Initial Setup Instructions
14. Deep Cleaning Reference Guide
15. Thumb Nuts (4)
16. Chute Hole Hiding Plate
17. Side Skirts (right and left)
Optional
18. Plastic Chute Kit (Chute Base and
Chute) (17CAB42 & 17CAB43)
18
7
15
8
169
17
4
2
Initial Setup
1 3

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4.4 Leveling the Equipment
For optimal performance of the equipment, it is important
to ensure that it is leveled. Avoiding to do so can create
variations in product delivery.
1. Open the brewer’s door and place a level on a flat
surface (coffee bean shelf or internal waste bin shelf).
2. Adjust the four (4) threaded level legs of the equipment
with an adjustable wrench to reach a leveled position.
4.5 Side Skirts Installation
1. Open the main door.
2. Slide the skirt on each side under the cabinet. Screws on
skirts are already adjusted.
4.6 Drip Tray Installation
Place the drip tray grill on the drip tray, then place it on its
support.
Initial Setup
Drip tray
grill
Drip tray
Drip tray
support

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4.7 Water Line Connection
This equipment must be installed in compliance with applicable federal, state,
provincial and/or municipal plumbing codes having jurisdiction.
Make sure that the equipment is unplugged before proceeding with the water supply
installation. Also verify that the incoming water pressure is greater than 20psi and no
more than 80psi.
Do not use distilled water.
1. Prior to installing the equipment, flush out the water line by running approximately 1gallon of
water into a pail. This will ensure no sediment from a new installation gets in the equipment.
2. The incoming water supply must have a shut-off valve connected in-line. Water supply should be
a plastic 1/4” or 3/8” outside diameter dedicated line branched off a larger supply line.
3. Make sure the water source is turned off. Firmly secure the inlet fitting onto the inlet valve.
Do not overtighten.
4. Make sure the equipment is unplugged.
Connect the water line to the quick connect inlet fitting.
5. Turn the water valve on, sending water to the brewer. If there are any leaks, tighten connections to
stop leakage.
This procedure does not take into consideration the installation of a water filtration
system. Please refer to the water filter manufacturer’s installation instructions and
incorporate them with the above procedures.
Water inlet
Initial Setup