AMT Datasouth Fastmark M10XPd/Gen-2 User manual

Fastmark M10XPd/Gen-2
Thermal Barcode Printer
(Direct & Transfer)
User’s Guide
Document #121886
© January 2021 AMT Datasouth Corp.

Copyright Information
©2021 AMT Datasouth Corp.
Information in this manual is subject to change without notice and does not
represent a commitment on the part of AMT Datasouth Corporation. No part of
this manual may be reproduced or transmitted in any form by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of AMT Datasouth Corporation.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
- i -

- ii -
Agency Compliance and Approvals
EN 55032, Class AEN
EN 55024
EN 60950-1
EN 62368
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
AICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
AS/NZS CISPR 22, Class A
UL 60950-1 (2nd Edition)
CSA C22.2 No. 60950-1-07 (2nd Edition)
EN 62368-1:2014/A11:2017
UL 62368-1, 2nd Edition, 2014-12-01 (Audio/video, Information and
Communication Technology Equipment - Part 1: Safety Requirements)
CAN/CSA C22.2 No. 62368-1-14, 2nd Edition, 2014-12 (Audio/video, Information
and Communication Technology Equipment - Part 1: Safety Requirements)

- iii -
GB 4943.1
GB 9254, Class A
GB 17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。
Energy Star for Imaging Equipment Version 3.0
IS 13252(Part 1)/
IEC 60950-1
Note: There may have certification differences in the series models, please refer to product label for
accuracy.
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on theproduct.
3. Disconnect the power plug from the AC outlet before cleaning or if faults happen.
4. Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
5. The mains socket shall be installed near the equipment and easilyaccessible.
6. The unit must be protected against moisture.
7. Ensure the stability when installing the device, Tipping or dropping could cause damage.
8. Make sure to follow the correct power rating and power type indicated on marking label
provided bymanufacture.
9. Please refer touser manual for maximum operating ambient temperature.
WARNING:
Hazardous moving parts, keep fingers and other body parts away.
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery infire.
2. DO NOT short circuit the contacts.

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3. DO NOT disassemble thebattery.
4. DO NOT throw the battery in municipalwaste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in
municipal waste.
The printhead may be hot and could cause severe burns. Allow the printhead to cool.
CE Statement:
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator &
your body.
All operational modes:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)
5GHz: 802.11a,
The frequency, mode and the maximum transmitted power in EU are listed below:
2400 MHz –2483.5 MHz: 19.88 dBm (EIRP)
5150 MHz –5250 MHz: 17.51 dBm (EIRP)
5150-5350MHz for Only indoor use
5470-5725MHz for indoor/outdoor use
Restrictions In AZE
National restrictions information is provided below
Frequency Band
Country
Remark
5150-5350MHz
Azerbaijan
No license needed if used indoor and
power not exceeding 30mW
5470-5725MHz
Hereby, AMT Datasouth Corp. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in
compliance with Directive 2014/53/EU

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RF exposure warning (Wi-Fi)
This equipment must be installed and operated in accordance with provided instructions and must not
be co-located or operating in conjunction with any other antenna or transmitter. End-users and
installers must be providing with antenna installation instructions and transmitter operating conditions
for satisfying RF exposure compliance.
SAR Value: 0.736 W/kg
RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment.
The equipment must not be co-located or operating in conjunction with any other antenna or
transmitter.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired operation of
the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency
exposure limits. The Wireless Device should be used in such a manner such that the potential for
human contact during normal operation is minimized.
This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”)
limits when installed in specific host products operated in portable exposure conditions. (For Wi-Fi)
This device has also been evaluated and shown compliant with the IC RF Exposure limits under
portable exposure conditions. (Antennas are less than 20 cm from a person's body). (For
Bluetooth)
Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer
d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui
peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences
radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains
lors du fonctionnement normal.

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Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate –Taux
d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans
des conditions d’utilisation mobile. (Pour le Wi-Fi)
Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-
fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20
cm du corps d'une personne). (Pour le Bluetooth)
NCC 警語:
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或 變
更原設計之特性及功能。 ( 即低功率電波輻射性電機管理辦法第十二條 )
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善 至
無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫 療
用電波輻射性電機設備之干擾。 ( 即低功率電波輻射性電機管理辦法第十四條 )
For MFi Bluetooth
Use of the Made for Apple badge means that an accessory has been
designed to connect specificallyto the Apple product(s) identified in the
badge, and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its
compliance withsafety and regulatory standards.
For US Model
Made for iPhone®XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8,
iPhone 8 Plus, iPhone 7,iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone
6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,
iPad Pro® 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad® (6th generation),
iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch
(1st generation), iPad Air® 2,iPad mini™ 4, iPad mini 3, iPad
Air, iPad mini 2, iPod touch® (6th generation)
iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc.,
registered in the U.S. and othercountries.
http://www.amtdatasouth.com/support-1/downloads/

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Contents
1. Introduction ..................................................................................................................1
1.1 Product Introduction .............................................................................................. 1
1.2 Product Features ................................................................................................... 2
1.3 Printer Specifications ............................................................................................. 4
1.4 Print Specifications ................................................................................................5
1.5 Ribbon Specifications..............................................................................................5
1.6 Media Specifications ...............................................................................................5
2. Operations Overview .................................................................................................... 6
2.1 Unpacking and Inspection..................................................................................... 6
2.2 Printer Overview…………………………………………………………………………………..…… 7
2.3 Operator Control ..................................................................................................13
3. Setup............................................................................................................................16
3.1 Setting up the printer............................................................................................16
3.2 Loading the Ribbon............................................................................................... 17
3.3 Remove Used Ribbon........................................................................................... 20
3.4 Loading Media.......................................................................................................21
4. Adjustment Knob ....................................................................................................... 30
4.1 Printhead Pressure and Position Adjustment ..................................................... 30
4.2 Ribbon Tension Adjustment Module....................................................................31
4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles.................................... 32
5. PALTM Print and Program Overview.......................................................................... 34
PALSECURE ON DEMAND™ ................................................................................... 34
Traditional Printing.................................................................................................... 34
Legacy Data Stream Interpretation ........................................................................... 34
Standalone/Downtime Applications.......................................................................... 36
6. Diagnostic Tool............................................................................................................37
6.1 Start the Diagnostic Tool .......................................................................................37

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6.2 Printer Function.................................................................................................. 38
6.3 Setting Ethernet by Diagnostic Tool ................................................................... 39
7.0 LCD Menu Function............................................................................................. 43
7.1 Enter the Menu .................................................................................................... 43
7.2 Menu Overview.................................................................................................... 44
7.3 Setting....................................................................................................................45
7.4 Sensor ................................................................................................................... 50
7.5 Interface ................................................................................................................ 51
7.6 Advanced ...............................................................................................................54
7.7 File Manager.........................................................................................................55
7.8 Diagnostic..............................................................................................................56
7.9 Favorites ............................................................................................................... 58
8Troubleshooting ..........................................................................................................59
9Maintenance............................................................................................................... 62

1. Introduction
1.1 Product Introduction
Thank you very much for your purchase.
The new high-performance Fastmark M10XPd Series printer was designed to deliver the
cleanest and highest quality barcodes. It features a die-cast print mechanism housed in
a very strong yet lightweight cabinet. This new design results in a more durable printer
that is suited for your most heavy-duty demand cycles.
The Fastmark M10XPd prints at 203 dpi resolution at speeds up to an amazing 14
inches per second, Fastmark M10XPd offers higher 300 dpi resolution at speeds up to
12 inches per second, and the Fastmark M10XPd series features 600 dpi high
resolution which makes it ideal for printing very small 2D barcodes, graphics, fine print
and other ultra-high-resolution images.
The Fastmark M10XPd Series printers are loaded with standard features including a color
touch display with a brand-new GUI design and six menu buttons to provide a great user
experience, support for 600-meter long ribbons, 8” OD media rolls, built-in Ethernet, RS-
232 interface, two USB hosts for keyboard and scanner connections, USB 2.0 and serial
interfaces. Parallel, GPIO ports, and internal Bluetooth module are available as an option.
This document provides an easy reference for operating the Fastmark M10XPd series
printers. To print label formats, please refer to the instructions provided with your labeling
software.
−Applications
Industrial-duty Printing Distribution
Work in process Shipping/Receiving
Compliance labeling Healthcare Labeling and PatientSafety
Order Fulfillment Electronics & Jewelry labeling
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1.2 Product Features
1.2.1 Standard Features
The printer offers the following standard features.
Product standard features
Model
STANDARD
INTERNAL REWIND
M10XPd
M10XPd
(w/ internal rewinder)
Resolution
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing
method
◼ Thermal transfer & direct thermal
Mechanism
◼ Die-cast base and frame/ Metal cover with two hinges & large clear media view window
LCD
display/
Operation
buttons
◼ Multi-language selectable
◼ Large Backlit LCD display (16 bits Color, Resolution 480 x 272; Resistive Touch Screen)
◼ 6 operation buttons (menu, select, up, down, left/pause, right/feed)
◼ 1 LED (with 2 LEDs / Green & Red)
Processor
◼ 32-bit RISC high performance processor
Memory
◼ 512MB Flash memory
◼ 256MB DDR2
◼ USB device memory (FAT32)
◼ microSD card, up to 32 GB
Interface
◼RS-232 (Max. 115,200 bps)
◼ USB 2.0 (High speed mode)
◼ InternalEthernet
◼ USB host *2 (Front side), connecting USB storagedevice
Sensors
◼ Gap transmissive sensor (Position adjustable, 15mm →98mm)
◼ Black mark reflective sensor (Position adjustable, 15mm →92mm)
◼ Ribbon end sensor (transmissive)
◼ Ribbon encoder sensor
◼ Head open sensor
◼ Media near end sensor
Internal font
◼ 8 alpha-numeric bitmapfonts
◼ One Monotype Imaging® CG Triumvirate Bold Condensed scalablefont
◼ Built-in Monotype True Type Font engine

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Supported
code page
◼ Codepage 437 (English - US)
◼ Codepage 737 (Greek) -
◼ Codepage 850 (Latin-1)
◼ Codepage 852 (Latin-2)
◼ Codepage 855 (Cyrillic) -
◼ Codepage 857 (Turkish)
◼ Codepage 860(Portuguese)
◼ Codepage 861 (Icelandic) -
◼ Codepage 862 (Hebrew) -
◼ Codepage 863 (French Canadian)
◼ Codepage 864 (Arabic) -
◼ Codepage 865 (Nordic)
◼ Codepage 866 (Russian) -
◼ Codepage 869 (Greek 2) -
◼ Codepage 950 (TraditionalChinese)
◼ Codepage 936 (SimplifiedChinese)
◼ Codepage 932 (Japanese)
◼ Codepage 949 (Korean)
◼ Codepage 1250 (Latin-2)
◼ Codepage 1251(Cyrillic)
◼ Codepage 1252 (Latin-1)
◼ Codepage 1253 (Greek)
◼ Codepage 1254 (Turkish)
◼ Codepage 1255 (Hebrew) -
◼ Codepage 1256 (Arabic)
◼ Codepage 1257 (Baltic)
◼ Codepage 1258 (Vietnam)
◼ ISO-8859-1: Latin-1 (WesternEuropean)
◼ ISO-8859-2: Latin-2 (CentralEuropean)
◼ ISO-8859-3: Latin-3 (SouthEuropean)
◼ ISO-8859-4: Latin-4 (NorthEuropean)
◼ ISO-8859-5:Cyrillic
◼ ISO-8859-6: Arabic
◼ ISO-8859-7: Greek
◼ ISO-8859-8: Hebrew
◼ ISO-8859-9:Turkish
◼ ISO-8859-10: Nordic
◼ISO-8859-15: Latin-9
◼UTF-8
Supported
bar code
1D bar code
2D bar code
Code128 subsets A.B.C,
Code128UCC, EAN128,
Interleave 2 of 5, Code 39, Code
93, EAN-13, EAN-8, Codabar,
POSTNET, UPC-A, UPC-E, EAN
and UPC 2(5) digits, MSI,
PLESSEY, China Post, ITF14,
EAN14, Code 11, TELPEN,
PLANET, Code 49, Deutsche
Post Identcode, Deutsche Post
Leitcode, LOGMARS, RSS-
Stacked, GS1 DataBar.
CODABLOCK F mode,
DataMatrix, Maxicode, PDF-
417, Aztec, MicroPDF417, QR
code, RSS Barcode (GS1
Databar)
Command
set
TSPL-EZTM
Font & bar
code
rotation
0, 90, 180, 270 degree

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Others
◼ Standard for real time clock
◼ Standard for buzzer
◼ Standard industry emulations right out of the box including Eltron® and Zebra® language support
◼ Built-in Monotype True Type Font engine
◼ Downloadable fonts from PC to printermemory
◼ Printhead pressure force & pressure locationadjustable
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
option
Dealer
option
Factory
option
Option Card (GPIO + Parallel)
○
Internal Bluetooth module in front panel
○
Wi-Fi module (Slot-in)
○
Peel-off module assembly
Minimum label peeling height: 0.5”
○
Regular cutter (Guillotine cutter)
Paper thickness:
0.06 ~ 0.15 mm
○
Plus keyboard display unit
○
Plus programmable smart keyboard
○
1.3 Printer Specifications
Printer Specifications
Model
STANDARD
REWIND
M10XPd
M10XPd
(w/ internal rewinder)
Physical
dimensions
10.9” (W) x 19.8” (D) x 12.8” (H)
10.9” (W) x 19.8” (D) x 16.2” (H)
Weight
34.02 lbs.
41.73 lbs.
Power
Internal switching power supply
◼Input: AC 100-240V, 4-2A, 50-60Hz
◼Output: DC 5V, 5A; DC 24V, 7A; DC 36V, 1.4A; Total 243W
Note: The max. full web black bar is limited to 5 mm only, otherwise printer may stop
printing to protect power supply.
Environmental
condition
Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

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1.4 Print Specifications
Print Specifications
203 dpi models
300 dpi models
600 dpi models
Printhead resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing method
Thermal transfer and direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 12 dots)
0.042 x 0.042 mm
(1 mm = 24 dots)
Print speed
(inches per second)
Up to 14 IPS
Up to 12 IPS
Up to 6 IPS
Max. print width
104 mm (4.09”)
Max. print length
1000” (25,400 mm)
450” (11,430 mm)
100” (2,540 mm)
Printout bias
Vertical: 0.027” ~ 0.039” (0.7 ~ 1mm)
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
OD Max. 3.54” (90 mm)
Ribbon length
656 Yards (600 meters)
Ribbon core inside diameter
1“ (25.4 mm)
Ribbon width
1”~4.5” (25.4 mm ~ 114.3 mm)
Ribbon wound type
Ink coated outside wound, ink coated inside wound
Ribbon end type
Transparency
1.6 Media Specifications
Media Specifications
Media roll
capacity
Max. 8” (203.2 mm) OD; 1.5” or 3” ID core, Rewind 3” only
Media core
diameter
3” (76.2 mm) or 1.5” (38.1 mm) ID core
Media type
Continuous, die-cut, black mark, fan-fold, notch
Media wound type
Outside wound
Media width
0.78“ ~ 4.49“ (20 mm ~ 114 mm)
Media thickness
0.002” ~ 0.011” (0.06 mm ~ 0.28 mm)
Label length
0.20” ~ 1,000”
(5 mm ~ 25,400 mm)
0.20” ~ 450”
(5 ~ 11,430 mm)
0.20” ~ 100”
(5 ~ 2,540 mm)
Black mark
Min. .315” (8 mm) Wide x 0.079” (2 mm) High
Gap height
Min. 0.079” (2 mm)

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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receipt. Please retain the packaging
materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit (M10XPd Series)
One power cord
One USB interface cable
One quick installation guide
CD ROM
If any parts are missing, please contact the Customer
Service Department of your purchased reseller or
distributor.

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2.2 Printer Overview
2.2.1 Front View
M10XPd Series
1
2
5
3
6
4
7
1. LED indicator
2. LCD display
3. Front panel buttons
4. USB host x 2
5. Media view window
6. Paper exit chute
7. Printer cover handle

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M10XPd Rewind Series
3
6
7
4
8
1. LED indicator
2. LCD display
3. Front panel buttons
4. USB host x 2
5. Media view window
6. Paper exit chute
7. Printer cover handle
8. Printer lower cover (M10XPd Rewind Series only)
1
2
5

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8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
External label entrance chute
Damper
Printhead
Platen roller
13
17
2.2.2 Interior view
M10XPd Series
5
6
7
8
1
9
2
3
4
11
10
1.
2.
3.
4.
5.
6.
7.
Ribbon rewind spindle
Printhead pressure position adjustment knob
Printhead pressure adjustment knob
Printhead release lever
Ribbon supply spindle
Ribbon & Media Routing
Media near end sensor
(adjustable, M10XPd Series only)
Label supply spindle
Label roll guard
12
Ribbon sensor
Black mark sensor (shown as↓)
Gap sensor (shown as ▽)
Front label guide
14
15
16
Without Internal Rewind
Routing

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M10XPd Rewind Series
5 6 7 8
1
9
2
10
3
11
4
12
13
15
14
1. Ribbon rewind spindle
2. Printhead pressure position adjustmentknob
3. Printhead pressure adjustment knob
4. Printhead release lever 16
5. Ribbon supply spindle
6. Ribbon & Media Routing
7. Media near end sensor
(adjustable, M10XPd Series only)
8. Label supply spindle
9. Label roll guard
10. Media guide bar & rear label guide
11. Media rewind guide
12. Media rewind spindle
13. External label entrance chute 17
14. Damper
15. Printer lower cover
16. Printhead
17. Platen roller
18. Ribbon sensor
19. Black mark sensor (shown as↓) 18
20. Gap sensor (shown as ▽)
21. Label guide
21
19 20
With Internal Rewind
Routing

- 11 -
Note:
The interface picture here is for
reference only. Please refer to the
product specification for the interface
availability.
2.2.3 Rear View
M10XPd Series
6
9
2
3
8
4
5
1
7
10
1. External label entrance chute
2. RS-232C interface
3. Ethernet interface
4. USB interface
5. microSD card slot
6. Centronics interface (Option)
7. GPIO interface (Option)
8. Slot-in Wi-Fi interface (Option)
9. Power switch
10. Power cord socket