AMT Datasouth Fastmark M9 Plus User manual

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Fastmark M9 Plus
Thermal Barcode Printer
(Direct & Transfer)
User’s Guide
© January 2019 AMT Datasouth Corp.
Document #121730

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Copyright Information
©2019 AMT Datasouth Corp.
Information in this manual is subject to change without notice and does not
represent a commitment on the part of AMT Datasouth Corporation. No part of
this manual may be reproduced or transmitted in any form by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of AMT Datasouth Corporation.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.

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Agency Compliance and Approvals
EN 55032, Class A
EN 55035
EN 60950-1
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
AS/NZS CISPR 32, Class A
UL 62368-1
CSA C22.2 No. 62368-1
EN 62368-1
KN 32 / KN 35 / K 60950-1
이기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이점을
주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.

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GB 4943.1
GB 9254, Class A
GB 17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。
Energy Star for Imaging Equipment Version 2.0
IS 13252(Part 1)/
IEC 60950-1
CNS 13438
CNS 14336-1
CNS 15663
LP0002
Note: There may have certification differences in the series models, please refer to product label for
accuracy.
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on theproduct.
3. Disconnect the power plug from the AC outlet before cleaning or if faulthappened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easilyaccessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label provided by
manufacture.
8. Please refer touser manual for maximum operation ambient temperature.
WARNING:
Hazardous moving parts, keep fingers and other body parts away.
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.

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Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery infire.
2. DO NOT short circuit thecontacts.
3. DO NOT disassemble thebattery.
4. DO NOT throw the battery in municipalwaste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in
municipal waste.
cool.
Caution: The printhead may be hot and could cause severe burns. Allow the printhead to
WARNING:
For operation safety, please turn off the power by the power switch before opening the media cover to
load labels, ribbons, or to repair. After completing the steps, please close the media cover first and
then turn on the power to start printing.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.
Below statement are for product with optional RF function.
CE Statement:
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator &
your body.
All operational modes:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)
5GHz: 802.11a,
The frequency, mode and the maximum transmitted power in EU are listed below:
2400 MHz –2483.5 MHz: 19.88 dBm (EIRP)(Wi-Fi)
5150 MHz –5250 MHz: 17.51 dBm (EIRP)(Wi-Fi)
2402 MHz –2480 MHz: 6.02 dBm (EIRP)(Bluetooth)
Requirements in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/S
E/CH/UK/HR. 5150MHz~5350MHz is for indoor use only.

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5150-5350MHz for Only indoor use
5470-5725MHz for indoor/outdoor use
Restrictions In AZE
National restrictions information is provided below
Frequency Band
Country
Remark
5150-5350MHz
Azerbaijan
No license needed if used indoor and
power not exceeding 30mW
5470-5725MHz
Hereby, AMT Datasouth Corp. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in
compliance with Directive 2014/53/EU
RF exposure warning (Wi-Fi)
This equipment must be installed and operated in accordance with provided instructions and must not
be co-located or operating in conjunction with any other antenna or transmitter. End-users and
installers must be providing with antenna installation instructions and transmitter operating conditions
for satisfying RF exposure compliance.
SAR Value: 0.736 W/kg
RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment.
The equipment must not be co-located or operating in conjunction with any other antenna or
transmitter.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired operation of
the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency
exposure limits. The Wireless Device should be used in such a manner such that the potential for
human contact during normal operation is minimized.
This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”)
limits when installed in specific host products operated in portable exposure conditions. (For Wi-Fi)

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This device has also been evaluated and shown compliant with the IC RF Exposure limits under
portable exposure conditions. (Antennas are less than 20 cm of a person's body). (For Bluetooth)
Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer
d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui
peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences
radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains
lors du fonctionnement normal.
Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate –Taux
d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans
des conditions d’utilisation mobile. (Pour le Wi-Fi)
Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-
fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20
cm du corps d'une personne). (Pour le Bluetooth)
NCC 警語:
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或 變
更原設計之特性及功能。 ( 即低功率電波輻射性電機管理辦法第十二條 )
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善 至
無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫 療
用電波輻射性電機設備之干擾。 ( 即低功率電波輻射性電機管理辦法第十四條 )
BSMI Class A 警語:
這是甲類的資訊產品，在居住的環境使用中時，可能會造成射頻干擾，在這種情況下，使用者會被要求 採
取某些適當的對策。

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Contents
1. Introduction ................................................................................................................. 9
1.1 Product Introduction ............................................................................................. 9
1.2 Product Features ..................................................................................................10
1.3 Printer Specifications ............................................................................................. 4
1.4 Print Specifications ................................................................................................5
1.5 Ribbon Specifications..............................................................................................5
1.6 Media Specifications ...............................................................................................5
2. Operations Overview .................................................................................................... 6
2.1 Unpacking and Inspection..................................................................................... 6
2.2 Printer Overview ....................................................................................................7
2.3 Operator Control .................................................................................................. 11
3. Setup............................................................................................................................14
3.1 Setting up the printer............................................................................................14
3.2 Loading the Ribbon............................................................................................... 15
3.3 Remove Used Ribbon............................................................................................18
3.4 Loading the Media ...............................................................................................19
4. Adjustment Knob ........................................................................................................27
4.1 Printhead Pressure Adjustment Knob.................................................................27
4.2 Ribbon Tension Adjustment Knob Module......................................................... 28
4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles.................................... 29
5. Diagnostic Tool............................................................................................................31
5.1 Start the Diagnostic Tool ....................................................................................... 31
5.2 Printer Function.................................................................................................. 32
5.3 Setting Ethernet by Diagnostic Tool ................................................................... 33
6. LCD Menu Function ....................................................................................................37
6.1 Enter the Menu ....................................................................................................37
6.2 Menu Overview ................................................................................................... 38

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6.3 Setting................................................................................................................... 39
6.4 Sensor ................................................................................................................... 44
6.5 Interface ................................................................................................................45
6.6 Advanced .............................................................................................................. 48
6.7 File Manager........................................................................................................ 50
6.8 Diagnostic.............................................................................................................. 51
6.9 Favorites ................................................................................................................53
7. PALTM Print and Program Overview.........................................................................54
PALSECURE ON DEMAND™ ...........................................................................................54
Traditional Printing.....................................................................................................54
Legacy Data Stream Interpretation............................................................................54
Standalone/Downtime Applications...........................................................................56
8Troubleshooting ..........................................................................................................57
9Maintenance............................................................................................................... 60
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1
1. Introduction
1.1 Product Introduction
Thank you for purchasing AMT Datasouth bar code printer.
The new high-performance M9 Plus Series was designed to deliver the cleanest and
highest quality barcodes. It features a die-cast print mechanism housed in a very strong
yet lightweight cabinet. This new design results in a more durable printer that is suited for
your most heavy-duty demand cycles.
The M9 Plus prints at 203 dpi at speeds up to 8 inches per second, M9 Plus provides
higher 300 dpi resolution at speeds up to 6 inches per second, which makes it ideal for
printing very small 2D barcodes, graphics, fine print, and other ultra-high-resolution
images.
The M9 Plus Series printers are loaded with standard features including a color touch
display with brand-new GUI design and six menu buttons to provide a great user
experience. M9 Plus series supports 450-meter long ribbons, 8” OD media rolls, built-in
Ethernet, RS-232 interface and USB host for keyboard and scanner connections. GPIO
ports, Wi-Fi module, and internal Bluetooth module are available as an option.
This manual provides the essential information and clear instructions for operating the
M9 Plus series. To print label formats, please refer to the instructions provided with your
labeling software.
−Applications
Industrial-duty Printing Distribution
Work in process Labeling Shipping/ Receiving
Compliance labeling Warehousing/ Distribution
Order Fulfillment Electronics & Jewelry labeling

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1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
Model
M9 Plus
M9 Plus
Resolution
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing
method
Thermal transfer & direct thermal
Mechanism
Die-cast base and frame/ Metal cover with two hinges & large clear media view window
LCD
display/
Operation
buttons
◼ Multi-language selectable
◼ 3.5” color touch display, HVGA 320 x 480 pixel
◼ 6 operation buttons (menu, feed/pause,up, down, left, right)
◼ 3 color LED
Processor
32-bit RISC high performance processor
Memory
◼ 128MB Flash memory
◼ 64MB DRAM
Interface
◼ USB 2.0 (High speed mode)
◼ Internal Ethernet
◼RS-232 (Max. 115,200 bps)
◼ USB host *1, connecting USB storage device
Sensors
◼ Gap transmissive sensor (Position adjustable, 5 mm → 88 mm)
◼ Black mark reflective sensor (Position adjustable, 0 mm → 81.7 mm)
◼ Ribbon encoder sensor
◼ Ribbon end sensor(Transmissive)
◼ Head open sensor
Internal font
◼ 8 alpha-numeric bitmapfonts
◼ One Monotype Imaging® CG Triumvirate Bold Condensed scalablefont
◼ Built-in Monotype True Type Fontengine
Supported
code page
◼ Codepage 437 (English - US)
◼ Codepage 737 (Greek) -
◼ Codepage 850 (Latin-1)
◼ Codepage 852 (Latin-2)
◼ Codepage 855 (Cyrillic) -
◼ Codepage 857 (Turkish)
◼ Codepage 860(Portuguese)
◼ Codepage 861 (Icelandic) -
◼ Codepage 862 (Hebrew) -
◼ Codepage 863 (French Canadian)
◼ Codepage 864 (Arabic) -
◼ Codepage 865 (Nordic)
◼ Codepage 866 (Russian) -
◼ Codepage 869 (Greek 2) -
◼ Codepage 950 (TraditionalChinese)
◼ Codepage 936 (SimplifiedChinese)
◼ Codepage 932 (Japanese)
◼ Codepage 949 (Korean)

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Codepage 1250 (Latin-2)
Codepage 1251(Cyrillic)
Codepage 1252 (Latin-1)
Codepage 1253 (Greek)
Codepage 1254 (Turkish)
Codepage 1255 (Hebrew) -
Codepage 1256 (Arabic)
Codepage 1257 (Baltic)
Codepage 1258 (Vietnam)
ISO-8859-1: Latin-1 (WesternEuropean)
ISO-8859-2: Latin-2 (CentralEuropean)
ISO-8859-3: Latin-3 (SouthEuropean)
ISO-8859-4: Latin-4 (NorthEuropean)
ISO-8859-5:Cyrillic
ISO-8859-6: Arabic
ISO-8859-7: Greek
ISO-8859-8: Hebrew
ISO-8859-9:Turkish
ISO-8859-10: Nordic
◼ISO-8859-15: Latin-9
UTF-8
Supported
bar code
1D bar code
2D bar code
Code128 subsets A.B.C,
Code128UCC, EAN128,
Interleave 2 of 5, Code 39, Code
93, EAN-13, EAN-8, Codabar,
POSTNET, UPC-A, UPC-E, EAN
and UPC 2(5) digits, MSI,
PLESSEY, China Post, ITF14,
EAN14, Code 11, TELPEN,
PLANET, Code 49, Deutsche
Post Identcode, Deutsche Post
Leitcode, LOGMARS, RSS-
Stacked, GS1 DataBar.
CODABLOCK F mode,
DataMatrix, Maxicode, PDF-
417, Aztec, MicroPDF417, QR
code, RSS Barcode (GS1
Databar)
Command
set
TSPL-EZDTM
Font & bar
code
rotation
0, 90, 180, 270 degree
Others
◼ Standard for real time clock
◼ Standard for buzzer
◼ Standard industry emulations right out of the box including Eltron® and Zebra® language support
◼ Built-in Monotype True Type Fontengine
◼ Downloadable fonts from PC to printermemory

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1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
option
Dealer
option
Factory
option
GPIO interface (Wi-Fi excluded)
○
○
Internal Bluetooth module in front panel
Note: Option for either Wi-Fi or Bluetooth only, not both.
○
○
Wi-Fi module kit
Note: Option for either Wi-Fi or Bluetooth only, not both.
○
○
Wi-Fi module (with slot-in housing installed already)
Note: Option for either Wi-Fi or Bluetooth only, not
both.
○
Peel-off module assembly
(include internal liner rewinder)
Minimum label peeling height: 1”
○
○
Regular cutter (Guillotine cutter, max: 4 ips)
Paper thickness:
0.06 ~ 0.15 mm
○
○
Plus keyboard display unit
○
Plus programmable smart keyboard
○
1.3 Printer Specifications
Printer Specifications
Model
M9 Plus
Physical
dimensions
9.8” W (248mm) x 10.8” H (274mm) x 17.2” D (436mm)
Weight
20.3 lbs (9.2 kg)
Power
Auto sensing power supply (20% print ratio)
◼Input: AC 100-240V, ~2.0A, 50-60Hz
◼ Output: DC 24V, 3.75A; 90W
Environmental
condition
◼ Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
◼Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
Environmental
concern
Comply with Energy Star 2.0, REACH, RoHS, and WEEE

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1.4 Print Specifications
Print Specifications
203 dpi models
300 dpi models
Printhead resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing method
Thermal transfer and direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 12 dots)
Print speed
(inches per second)
2,3,…8 ips
Up to 8 ips
2,3,…6 ips
Up to 6 ips
Max. print width
4.25” (108 mm)
4.16” (105.7 mm)
Max. print length
1000” (25,400 mm)
450” (11,430 mm)
Printout bias
Vertical: ~Max. 0.039 (1 mm). Horizontal: Max. 0.039 (1 mm)
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
O.D. Max. 3.2” (81.3 mm)
Ribbon capacity
492 Yards (450 meter long)
Ribbon core
1” (25.4 mm)
Ribbon width
0.157” ~ 4.33” (40 mm ~ 110 mm)
Ribbon wound type
Ink coated outside wound, ink coated inside wound
Note: It is recommended to use a ribbon width wider than the label width.
1.6 Media Specifications
Media Specifications
Media roll
capacity
O.D. Max. 8” (203.2 mm)
Media core
diameter
1”~ 3” (25.4 mm ~ 76.2 mm) I.D. core
Media type
Continuous, die-cut, black mark, fan-fold, notch
Media wound type
Outside wound
Media width
0.79” ~ 4.72” (20 mm ~ 120 mm), Cutter mode: max. 4.49” (114 mm)
Media thickness
0.002 ~ 0.011” (0.06 mm ~ 0.28 mm)
Label length
▪ 203 dpiseries - 0.197 ~ 1000” (5 mm ~ 25,400 mm)
▪ 300 dpiseries –0.197 ~ 450” (5 mm ~ 11,430 mm)
Label length
(peeler mode)
1” ~ 6” (25.4mm ~ 152.4mm)
Label length
(cutter mode)
▪203 dpi - 1 ~ 90”(25.4~2,286 mm)
▪300dpi - 1~ 40”(25.4~1016 mm)
Black mark
Min. .315” W (8 mm) x 0.079” H (2 mm)
Gap height
Min. 0.079” (2 mm)

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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receipt. Please retain the packaging
materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.

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2.2 Printer Overview
2.2.1Front View
M9 Plus Series
1
2
4
3
5
6
1. LED indicator
2. Icons and LED indicators
3. Front panel buttons
4. Media view window
5. Paper exit chute
6. Media cover handle

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M9 Plus Series
1
2
4
3
5
6
1. LED indicator
2. LCD touch display
3. Front panel buttons
4. Media view window
5. Paper exit chute
6. Media cover handle

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2.2.2 Interior view
M9 Plus Series
1
7
4
5
6
2
3
13
12 11 10
9
8
14
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Ribbon rewind spindle
Print head pressure adjustment knob
Print head release lever
Ribbon supply spindle
Label roll guard
Label supply spindle
External label entrance chute
3” core adapter
16
15
Liner securing clip (Optional kit of Peel-off module ass’y)
Liner rewind spindle (Optional kit of Peel-off module ass’y)
Media guide bar (Optional kit of Peel-off module ass’y)
Damper
Ribbon end sensor
Print head
Front label guide
Platen roller
Black mark sensor (shown as↓)
Gap sensor (shown as ▽)
17
18

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2.2.3 Rear View
M9 Plus Series
2
3
1
4
5
6
7
8
1. External label entrance chute
2. Power switch
3. USB interface (High speedmode)
4. USB host
5. RS-232C interface
6. Slot-in Wi-Fi or GPIO interface (Option)
7. Ethernet interface
8. Power cord socket
Note:
The interface picture here is for
reference only. Please refer to
the product specification for the
interface availability.

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2.3 Operator Control
LED indicator
Printer
status
Printer
model
Printer firmware
version
Time & Date
Touch
screen
Icons
ETH: Ethernet IP address
Wi-Fi: Wi-Fi IP address
Keys
M9 Plus