Godex RT800i Series User manual

RT800i SERIES
BARCODE PRINTER
USER MANUAL
User Manual: RT800i Series
Version : Ver. E.6
Issue Date : 2022/09/01
P/N : 920-015411-00

Contents
1 Barcode Printer ....................................................................................................................................................................................................................................5
1.1 Box Content ...........................................................................................................................................................................................................................5
1.2 Barcode Printer .....................................................................................................................................................................................................................6
2 Printer Setup........................................................................................................................................................................................................................................10
2.1 Open the Printer..................................................................................................................................................................................................................10
2.2 Loading the Ribbon............................................................................................................................................................................................................11
2.3 Loading the Label Roll Module .......................................................................................................................................................................................16
2.4 Connecting the Printer to the Host Computer.............................................................................................................................................................18
2.5 Wizard CD Standard Installation.....................................................................................................................................................................................20
2.6 Wizard CD Other Choice Installation.............................................................................................................................................................................23
3 Printer Setting and Control ...........................................................................................................................................................................................................26
3.1 Operation Panel .................................................................................................................................................................................................................26
3.2 LCD Interface Introduction...............................................................................................................................................................................................27
3.3 LCD Interface Function .....................................................................................................................................................................................................32
3.4 Label Calibration and Self Test .......................................................................................................................................................................................37
3.5 Error Alerts ............................................................................................................................................................................................................................39
3.6 USB Host ................................................................................................................................................................................................................................41
3.7 Dump Mode Begin.............................................................................................................................................................................................................43
4 NetSetting for Ethernet......................................................................................................................................................................................................................44
4.1 Installing the NetSetting software...................................................................................................................................................................................44
4.2 The Interface of NetSetting ..............................................................................................................................................................................................46
5 Accessories.........................................................................................................................................................................................................................................53
5.1 Preparation Steps ...............................................................................................................................................................................................................53
5.2 Installing the Label Dispenser..........................................................................................................................................................................................55
5.3 Installing the Cutter............................................................................................................................................................................................................61
5.4 Cleaning Method ...............................................................................................................................................................................................................65
5.5 Installing the (For RT860i) ..................................................................................................................................................................................................66
5.5 Installing the bluetooth module (For RT833i、RT863i)................................................................................................................................................67
5.6 Installing the WiFi Module (For RT860i) ..........................................................................................................................................................................68
5.6 Installing the WiFi Module (For RT833i/RT863i) .............................................................................................................................................................69
6 Maintenance and Adjustment.......................................................................................................................................................................................................70
6.1 Cleaning the Print Head ...................................................................................................................................................................................................70
6.2 Troubleshooting ..................................................................................................................................................................................................................71
APPENDIX─PRODUCT SPENIFICATIONS ............................................................................................................................................................................................72
APPENDIX─Communication Port Specifications...........................................................................................................................................................................75
APPENDIX─FILE MANIPULATION WHEN USING USB STICK ............................................................................................................................................................76
APPENDIX─Bluetooth setting..............................................................................................................................................................................................................77
APPENDIX─Wi-Fi Setting ......................................................................................................................................................................................................................89
APPENDIX─Wi-Fi Printer Sever Module Installation(Quick Setting)...........................................................................................................................................96

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to
Part 15 Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN55032:2012/AC 2013 Class A, EN61000-3-2:2014 EN 61000-3-3:2013 and EN55024:2010,
IEC 61000-4-2:2008 series The equipment also tested and passed in accordance with the European Standard
EN55032 for the both Radiated and Conducted emissions limits.
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 62368-1:2014, IEC 60950-1:2005(2nd Edition)+Am 1:2009 Am2:2013 ; GB17625. 1-2012 , GB4943.1-2011,
GB17625.1-2012. EN55032:2012/AC 2013 Class A, EN61000-3-2:2014 EN 61000-3-3:2013 and EN55024:2010, I
EC 61000-4-2:2008 series, UL 60950-1, 2nd Edition, 2011-12-19, CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12, CFR 47, part 15 subpart B
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
此为 Class A 产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行
的措施。
警告使用者： 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者會被要求
採取某些適當 的對策。
이기기는 업무용으로 전자파적합등록을 한기기이오니 판매자또는 사용자는 이점을 주의하시기 바라며, 만약 잘못
판매 또는 구입하였을 때에는 가정용으로 교환하시기 바랍니다.

SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the power source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage
damage.
5. Be careful not to get liquid on the equipment to avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
7. Do not repair or adjust energized equipment under any circumstances.
Caution
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Specifications are subject to change without notice.

1 Barcode Printer
1.1 Box Content
Please check that all of the following items are included with your printer.
(Package content and Logo style may vary per region.)
•RT800i Barcode Printer
•Label Stock •USB Cable •Quick Guide
•Ribbon Module •Power Adapter
Empty Ribbon Core
Ribbon
Ribbon Hubs(For RT863i)
Power Cord
AC Adapter

1.2 Barcode Printer
Device Overview
•Front View
•Rear View
POWER BUTTON
FEED BUTTON
TOUCH PANEL
FRONT COVER
COVER RELEASE CATCHES
Pull catches for opening the printer cover
CALIBRATION BUTTON
FAN-FOLD LABEL INSERT
Feed slot for outside continuous labels
PARALLEL PORT
USB HOST
ETHERNET PORT
SERIAL PORT
USB PORT
PRINTER COVER
POWER JACK

•Bottom View
Note
* Cut-outs are not intended for wall-mount use. Please make sure that the machine and personnel protective
measures in case you need to use the wall-mount.
COVER OF THE MODULE CONNECTION JACKS

•The Internal View of Printer
LABEL
SUPPLY
MODULE
LABEL GUIDE PLATE
Set of 2
LABEL SUPPLY HUB
Set of 2
LABEL GUIDE
Set of 2
RELEASE CATCH
Release catch for opening
the label supply hub
RELEASE CATCH
Release catch for closing
the printer cover
LABEL SENSOR
MODULE
LABEL SENSOR
GUIDE TRACK
PLATEN MODULE
PLATEN
PLATEN LOCKERS

The Printing Mechanism
RIBBON REWIND MECHANISM
PRINT HEAD
RIBBON
SUPPLY
MECHANISM
PAPER PRESS BAR
NOTCH OF RIBBON SUPPLY
WHEEL
RIBBON SUPPLY WHEEL
COVER
The cover for Ribbon
rewind mechanism
NOTCH OF RIBBON REWIND WHEEL
RIBBON REWIND WHEEL

2 Printer Setup
2.1 Open the Printer
Open the Printer Cover and the Printing Mechanism
Place the printer on a flat surface. Open the printer cover by pulling the cover release catches on both sides of
the printer and lift the printer cover.
Pull the catches toward
the direction
Pull the catches toward the
direction
COVER RELEASE CATCHES
Pull the catches for opening the printer cover
The printing mechanism is lifted up
with the printer cover

2.2 Loading the Ribbon
A New Ribbon Module Installation
1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
2. Insert the ribbon hub into empty ribbon core and new ribbon. Wind the ribbon around the empty ribbon
core for 2 to 3 circles.
3. A ribbon module is assembled as below.
A NEW RIBBON
EMPTY RIBBON CORE
RIBBON HUB
Stick on empty ribbon core
Insert the ribbon hub
Wind the ribbon around the core
A NEW RIBBON MODULE
RIBBON SUPPLY
RIBBON REWIND

Load the Ribbon on the Printer
For Ribbon Supply Module
1. Place the ribbon supply module into the printing mechanism. Please the left-hand side of ribbon hub first.
Make sure the holder of ribbon hub is inserted into the notch. Then place the right-hand side of ribbon hub.
RIBBON SUPPLY MECHANISM
NOTCH OF RIBBON SUPPLY WHEEL
RIBBON SUPPLY WHEEL
RIBBON SUPPLY
MODULE
Place
Left side
Place
HOLDER
NOTCH OF
RIBBON SUPPLY
WHEEL
Place
HOLDER
NOTCH
Right side

2. Unlock the release catch to close the printer cover. Push the release catch forward to unlock it.
The ribbon supply module loading is completed.
Load the Ribbon on the Printer
For Ribbon Rewind Module
RELEASE CATCH
Release catch for closing
the printer cover
Push
Close the printer cover
RIBBON REWIND MECHANISM
COVER
The cover for Ribbon rewind mechanism
NOTCH OF RIBBON REWIND WHEEL
RIBBON REWIND WHEEL

1. Open the cover of ribbon rewind mechanism.
1. Place the ribbon rewind module into the ribbon rewind mechanism.
Please the left-hand side of ribbon hub first. Make sure the holder of ribbon hub is inserted into the notch.
Then place the right-hand side of ribbon hub.
Open the cover
Place
Left side
Place
Right side
Place
RIBBON REWIND
MODULE
NOTCH OF
RIBBON REWIND WHEEL
HOLDER
HOLDER
NOTCH

3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
4. Close the cover of ribbon rewind mechanism.
The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled
correctly.
RIBBON REWIND WHEEL
Rotate backward
Close the cover

2.3 Loading the Label Roll Module
Loading the Label Stock on the Printer
1. Unlock the ribbon catch and pull to open the label guide plate.
2. Place the label stock on label supply hubs. Make sure the label stock is aligned to both hubs.
Adjust the label guide plates to fix the label width.
Remember to push the release catch when moving the label guide plates.
LABEL STOCK
LABEL
SUPPLY
MODULE
LABEL GUIDE
Set of 2
RELEASE CATCH
Release catch for opening
the label supply hub
Pull to open
Place
Close the plates
LABEL GUIDE PLATE
Set of 2
LABEL SUPPLY HUB
Set of 2
LABEL GUIDE PLATE
Set of 2
RELEASE CATCH
Release catch for opening the label
supply hub

3. Feed the Label through the label guides. The label guides will help to prevent the label swaying.
4. Unlock the release catch to close the printer cover.
5. Press the FEED key and make sure the label is fed smoothly. The label loading is completed now.
Note
* Please keeps the rack gear clean to ensure the smoothness of label holder.
Through the label guides
LABEL GUIDE
Set of 2
Close the printer cover
RELEASE CATCH
Release catch
for closing the printer cover

2.4 Connecting the Printer to the Host Computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the AC adapter.
Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the
socket
of the wall.
POWER CORD
AC ADAPTER
POWER ADAPTER
JACK
SLOT
Plug
Socket
RT860i BARCODE PRINTER

3. Connect the USB/serial cable to the printer and host computer.
4. Pressing the power button. The Touch Panel LCD will lights up.
RT860i BARCODE PRINTER
USB PORT
USB CABLE
PLUG
PLUG
PC
SOCKET
TOUCH PANEL LCD
Pressing the power button

2.5 Wizard CD Standard Installation
1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the installation program should
pop up automatically.
You will see the Welcome screen first. On the Welcome screen, choose “STANDARD INSTALLATION”.
2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Then click “NEXT”.
3. The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “NEXT” to continue.
Note
* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your CD/DVD driver or double-
click the icon of CD/DVD driver to run the program manually.