AMT Datasouth Documax 5380 User manual

© March 2013, AMT Datasouth Corp.
Documax 5380
24-Pin Dot Matrix Printer
User’s Guide
Document # 131022

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Copyright Declaration
Information in this manual is subject to change without notice and does not represent a
commitment on the part of AMT Datasouth Corporation. No part of this manual may be
reproduced or transmitted in any form by any means, for any purpose other than the
purchaser’s personal use, without the expressed written permission of AMT Datasouth
Corporation.
Trademark Credits:
EPSON is a registered trademark of Seiko Epson Corporation.
ESC/P-K2 is a registered trademark of Seiko Epson Corporation.
OKI is a registered trademark of Oki Data Corporation.
OKI 5530SC is a registered trademark of Oki Data Corporation.
Windows is a registered trademark of Microsoft Corporation.
Regulatory Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation.
The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s
authority to operate the equipment.
AMT Datasouth Support:
FCC
Class B
16PU
NWGQ
E247562
120VAC ~ 60Hz ~ 1.0A
LISTED
http://www.amtdatasouth.com/support-1/downloads/

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User Caution...................................................................................................................5
Packaging.......................................................................................................................6
Unpacking the printer ....................................................................................................................................6
Removing protective material........................................................................................................................6
Part identification...........................................................................................................................................7
Installation......................................................................................................................8
Installing paper support .................................................................................................................................8
Installing the ribbon cartridge ........................................................................................................................9
Connecting the printer to the power source ................................................................................................10
Connecting the printer to the PC.................................................................................................................11
Loading Paper..............................................................................................................13
Paper thickness adjustment ........................................................................................................................13
Loading cut-sheet paper/forms....................................................................................................................13
Loading tractor paper ..................................................................................................................................15
Tractor paper tear off...................................................................................................................................17
Top of form adjustment................................................................................................................................18
Print Driver Installation ...............................................................................................19
Win2000 (XP~Vista~Win7)..........................................................................................................................19
Printer settings via driver.............................................................................................................................20
Control Panel................................................................................................................23
Indicator LED’s ............................................................................................................................................23
Basic control panel operations ....................................................................................................................23
Printer settings via printer control panel......................................................................................................24
Factory default settings ...............................................................................................................................25
Printer setting definitions .............................................................................................................................26
Ethernet Interface Settings .........................................................................................28
NetFinder search.........................................................................................................................................28
Setting printer static IP address...................................................................................................................29
Table of Contents

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Diagnostic Testing.......................................................................................................32
ASCII Self-test.............................................................................................................................................32
Print head pin test........................................................................................................................................32
Hex dump mode ..........................................................................................................................................32
Interface Specification.................................................................................................33
USB 2.0 full speed interface........................................................................................................................33
Serial DB-25 interface .................................................................................................................................33
Ethernet interface ........................................................................................................................................35
Parallel interface..........................................................................................................................................36
Printer Maintenance.....................................................................................................37
Printer Specification....................................................................................................38

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User Caution
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Unplug this product from the power
outlet before cleaning.
Do not use this product near water.
Mechanical and electrical repairs
should be conduct by qualified
service personnel.
To avoid burns, do not touch the print
head immediately after printing.
Do not put your fingers under the tractor
covers while loading fanfold paper.
Place the printer on a rigid,
horizontal base in a location that is
free of vibration.
Before connecting or disconnecting
the interface cable, be sure to turn
off the printer.
Do not connect the printer to a non-
standard power source.
Unpack the printer. Make sure that the
printer body and all accessories are
included in the package and no parts are
damaged.
Do not use the printer in a location
exposed to direct sunlight or close to a
heater or other heat generating
equipment.
Do not use the printer in a dusty location
or any location subject to sudden
changes in temperature and humidity.
Rear Operating Clearance
Fanfold Paper: 2” plus Paper Length
Manual Cut Sheets: Paper Length
Minus 9”
If the case or cover becomes dirty,
clean it with a soft cloth moistened
with a small quantity of neutral
detergent diluted with water. Never
use a hard cloth or volatile solvent
such as alcohol, thinner, or benzene.
Take care not to twist the ribbon while
installing the ribbon cartridge.
Never try to print without a ribbon
cartridge installed and paper loaded.
Push the lock levers of both tractors to
the LOCK positions firmly when loading
fanfold paper.
Do not turn off the printer during
printing, as this may lead to a
malfunction.
Operational safety
CAUTION
Cautions in setting up
CAUTION

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Packaging
Unpacking the printer
Removing protective material
1. Open the packing box, remove the printer and tear off the fiber tape
around the printer cover as shown. Save all the original packing
materials, so that they can be reused when transporting the printer.
Fiber tape
Fiber tape
Printer
CD ROM
(Including user's manual and driver)
Paper Support
Ribbon Cartridge
Power Cord
Quick Start Guide
USB Cable

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Part identification
Paper guide
Top Cover
Power switch
Pinch roller
assembly
Control panel
Ribbon cartridge
Print head
Paper support
Gap adjust lever
Ethernet interface
USB interface
AC Power inlet
Serial interface
Paper Tractor assembly
Paper select lever

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Installation
Installing paper support
1. Open the top cover, align the A, B, C tabs over the printer corresponding
A, B, C slots, and then press downward to fasten.
Note: When transporting the printer remove the paper support. Open the Top
Cover, lift up on the left and right side of the paper support evenly until removed.
The paper guide should be positioned
all the way to the right for proper paper
left edge alignment.
Paper support
Top cover
Paper guide
Guide Slots

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Installing the ribbon cartridge
1. Remove ribbon cartridge from the plastic bag. Remove and dispose of
ribbon retainers (qty-2).
2. Make sure the power switch is OFF. Open the front cover. Move the print
head to the center of the printer.
3. Adjust the GAP LEVER to the highest position.
4. Pull the PINCH ROLLER ASSEMBLY forward and turn the back side
upward to expose the RIBBON MASK.
5. Lock the ribbon cartridge into the printer chassis (right & left side).
6. Carefully slide the plastic RIBBON GUIDE holes onto the left and right
carrier pins.
7. Rotate the RIBBON FEED KNOB in the direction of the arrow to remove
slack.
8. Return the PINCH ROLLER ASSEMBLY and GAP LEVER to their
normal operating position.
CAUTION
Do not touch the print head immediately after
printing because it may be too hot.
Ribbon mask
Ribbon guide
Print head
Ribbon cartridge
Ribbon feed knob
Gap lever
Pinch roller assembly
Head carrier pin
7
4
5
2
6
3

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Connecting the printer to the power source
1. Make sure that the power switch located on the left side of the printer is
set to OFF. Press the “O” side of the power switch.
2. Plug one end of the provided power cord into the printer’s power supply
inlet.
3. Make sure the voltage required by the printer matches that of your
electrical outlet. Refer to the voltage designated on the rating label
located on the back of the printer.
4. Connect the other end of the power cord into a properly grounded
electrical AC outlet.
5. To turn the printer ON, press the “I” side of the power switch.
CAUTION
If the rated voltage doesn’t match the outlet
voltage, contact your dealer for assistance.
Do not plug in the power cord.
Power cord
打印机
Power switch
打印机
Power supply inlet
打印机
Electrical outlet

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Connecting the printer to the PC
Note:The Documax 5380 printer can use a USB, Ethernet, or Serial
cable to connect to the PC. Parallel interface is optional.
1. Install desired interface connection. Make sure that the power switch is
turned to OFF and connect the appropriate cable(s) to the printer and
the computer.
USB interface
USB cable
Plug the USB cable A end (flat shape) into the computer's USB interface.
Plug the USB cable B end (square shape) into the printer's USB interface.
USB CABLE CONNECTION
Ethernet cable
Ethernet interface
ETHERNET CABLE CONNECTION
Plug one end of the RJ-45 cable into the Ethernet port of the printer and the
other into the LAN.
Use NetFinder utility to identify IP address and help complete interface
connection.

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The interface has a built in feature that
will automatically receive transmitted data
on any of the ports.
Serial interface
Serial cable
Screw
SERIAL CABLE CONNECTION
Turn OFF both the computer and the printer. Plug the serial cable 25-pin male
connector securely into the printer's serial interface and the other end into the
computer.
Secure cable with connector screws, both ends.
Cable type must be
NULL MODEM
Parallel cable
Parallel interface
Wire clips
PARALLEL CABLE CONNECTION (Optional)
Turn OFF both the computer and the printer. Plug the parallel cable securely into
the printer's parallel interface. Squeeze the wire clips together until they lock in
place on either side.

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Loading Paper
Paper thickness adjustment
1. Adjust the gap lever inside the printer on the front right side to feed
thicker paper and forms. The lever moves the print head relative to the
platen so that there is more room for the paper. Refer to the label
mounted on the inside of the Top Cover and adjust thickness
accordingly.
Loading cut-sheet paper/forms
1. Set the paper select lever located on the back side of the printer to Cut-
sheet (up position).
MEDIA
GAP
OTHER
7 ~ 9
6 ~ 7
MULTI-PART
5 ~ 6
5
4
4
3
2 ~ 3
2
SINGLE
0 ~ 1
Gap lever
Select
Lever
Cut-sheet

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2. Position the paper guide to the furthest right position.
3. Pull tray extension out for long paper/forms requiring extra support.
4. Insert the paper as shown below, the paper is fed into the printer
automatically.
Tray
Extension
Paper
Guide

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Loading tractor paper
1. Set paper thickness lever, refer to “Loading Paper” section.
2. Set the paper select lever located on the back side of the printer to
Tractor Paper (down position).
3. Loosen the left and right tractors by lifting up on lock levers. Adjust the
left tractor to the home position (“▽” denotes home). Adjust right tractor
to approximate paper width. Lock left tractor into place by pressing down
on the lock lever.
Paper select lever
Tractor paper
Unlocked locked
Home Position

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4. Move the tractor paper guide to the middle of the tractor assembly.
5. Open the tractor covers and place the paper onto the sprocket pins.
6. Close the tractor covers and adjust the right tractor to ensure the paper
is flat. Then press down the lock lever.
Paper Direction
Tractor Paper Guide
Proper Paper Hole Alignment
Tractor Covers

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Tractor paper tear off
When the printer leaves the factory, the tractor paper tear off function is
enabled. At the completion of a print job, the printer will feed the tractor paper
to the tear off position automatically. Paper can be torn off along the window
edge. The printer default setting can be disabled. In a disabled mode, press
the ONLINE key to advance the paper to the tear off position.
ADJUSTMENT ~
1. After installing the tractor paper correctly and ensuring the paper select
lever is in tractor paper position .Press the LOAD/EJECT key to feed the
paper to printing position, then press the ONLINE key to enter into
offline mode, press LOAD/EJECT key to feed the paper to tear off
position. Press the ONLINE key, then press both the LOAD/EJECT and
LF/FF keys for about 3 seconds to get the printer to enter the tear-off
adjustment mode. When the printer enters this mode, the ONLINE LED
and the COPY LED blink alternately.
2. Press the LOAD/EJECT key to adjust the distance in 1/60 inch
increments, or the LF/FF key to adjust the distance in 1/60 inch
decrements.
3. To exit and save your new setting, press the ONLINE key. The COPY
LED and the ONLINE LED blink simultaneously twice with two beeps,
then the ONLINE LED will stay on. Your new tear-off setting value is
saved.

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Top of form adjustment
The top of form setting determines the margin between the top of paper and
the first printed line (the top margin). The top of the first printed line is the
zero position. Advancing the paper is a positive value, reversing the paper is
a negative value.
When the menu setup mode has specified the left black mark or right black
mark, this is defined as the distance from the black mark to the left or right
edge of paper.
TOF ADJUSTMENT ~
1. Install paper correctly, press LOAD/EJECT key to feed paper to printing
position. In the ONLINE mode, press the LOAD/EJECT key and LF/FF
key for about 3 seconds at the same time, ONLINE LED and COPY LED
blinks alternately which denotes the printer has entered the adjustment
mode.
2. Press the LOAD/EJECT key to increase the top of form by 1/60 inch.
You can increase the margin to a maximum of +60 increments (+60/60
inch) from the factory setting. Press the LF/FF key to decrease the top of
form by 1/60 inch. You can decrease the margin to a minimum value of 0
(-19/60 inch) from the default setting.
3. Press the ONLINE key to exit and save your new setting. The COPY
LED and ONLINE LED blink simultaneously twice with two beeps, and
then the ONLINE LED will stay on.
BLACK MARK ADJUSTMENT ~
1. Install paper correctly, press LOAD/EJECT key to feed paper to printing
position. In the ONLINE mode, press the LOAD/EJECT key and LF/FF
key for about 3 seconds at the same time, ONLINE LED and COPY LED
blinks alternately which denotes the printer has entered adjustment
mode.
2. Press the LOAD/EJECT key to adjust the sensor position 1/20 inch. You
can increase the margin to a maximum of +80 increments (+80/20 inch)
from the factory setting, or the LF/FF key to decrease the margin to a
minimum of 0 (0/20 inch) from the default setting.
3. Press the ONLINE key after adjusting, the COPY LEDand ONLINE
LED blink simultaneously twice with two beeps, the new setting will be
saved, then press the ONLINE key again to exit the adjustment mode
entirely.

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Print Driver Installation
Win2000 (XP~Vista~Win7)
1. Open the driver folder on the CD shipped with the printer. Then open the
subfolder for your version of Windows.
2. Click on the “Setup.exe” file to begin the installation utility. Have your
printer ready to connect when instructed.
3. If a pop-up window occurs, click “Install driver anyway”.
4. Click on the “Documax 5380” icon to select the driver.
5. Click on the “Install” button to begin the driver installation. When
prompted connect the interface cable and power ON the printer.
Installing the printer without a proper interface will result in a “LPT1” port
default.
6. Once the Driver install is complete, close the printer installation utility.
7. Open the “Devices and Printers”window from the PC Start button.
4
5

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8. Right-click on the Documax 5380 icon and select “Printer
Properties”.
9. Choose the “Ports”tab and select the correct interface port for your
printer. For Ethernet port IP recognition, run “NetFinder” utility on CD.
10. End of procedure.
Printer settings via driver
1. Open the “Devices and Printers”window from the PC Start button.
2. Right-click on the Documax 5380 icon and select “Printer
Properties”.
3. Choose the “Ports”tab and verify, or select the preferred interface port
for your printer.
4. Click on “Printer settings”.
5. Select and click on the printer setting icon you would like to adjust, a
pop-up window will display feature choice and an explanation.
6. Click on drop down window “Set” tab to select new setting(s).