ANZ POS Plus 2 User manual

ANZ POS Plus™ 2
Quick Reference Guide
ANZ Merchant Services Support 1800 039 025
Credit Card Authorisation Centre 1800 999 205
Debit Card Authorisation Centre 1800 039 025
Stationery www.anz.com/merchantconnect
or1800 039 025 (Opt 1, 1)
Purchases
• Initiate transaction via Point of Sale (POS) system
until the EFTPOS screen displays“PRESENT
CARD AMT”
• Tap, Insert or Swipe customer’s card on“PRESENT
CARD AMT”screen
- If a contactless card is presented, customer
should tap their contactless card within 4cm of the
terminal screen and follow the terminal prompts
to complete the transaction#. The screen will
display an “APPROVED” or “DECLINED” message.
- For Swipe or Insert card processing:
select account type:
< — > for CHQ,< > for SAV or <>for CR
or select application type*:
1for Visa Debit, 2for eftpos SAV or
3for eftpos CHQ
• Have customer enter their PIN or press <ENTER> for
customer to sign the merchant copy if required, then
verify the customer’s signature. If it matches with the
signature on the reverse of the customer’s card, please
press <ENTER> on ”SIGNATURE VERIFIED?”screen
• Press <ENTER> to print customer copy.
#
Note: This only applies if the total transaction amount is less than or
equal to $100.
*Note: Application type names and order can vary depending on the
Card that is used.
CANCEL key
CLEAR key
ENTER key
CHIP Card
Reader
Function key
Magnetic
Stripe Card
Reader
Swipe
magnetic
stripe card
Tap
contactless
card
Contactless
Card Reader
Insert
chip card
How to process transactions

Refunds
• Enter Refund details into the POS system until
EFTPOS screen displays“PRESENT CARD RFND”
• Tap, Insert or Swipe customer’s card on “PRESENT
CARD RFND” screen. For contactless processing,
customer should tap their contactless card within
4cm of the terminal screen and follow the terminal
prompts to complete the transaction.
- For Swipe or Insert card processing:
select account type:
< — > for CHQ,< > for SAV or <>for CR
or select application type*:
1for Visa Debit, 2for eftpos SAV or
3for eftpos CHQ
• Have the customer enter their PIN if applicable,
or press <ENTER> for the customer to sign the
merchant copy if required. Verify the customer’s
signature with the signature on the reverse of
the customer’s card, and press <ENTER> on the
“SIGNATURE VERIFIED?”screen
• Press <ENTER> to print a customer copy.
* Application type names and order can vary depending on the Card
that is used.
Mail / Telephone Order Transactions (MOTO)
• Enter the purchase details through your POS until
the EFTPOS screen displays“PRESENT CARD AMT”
• Press <Func>
• Key in the Card Number and press <ENTER>
• Key in the Expiry Date and press <ENTER>
• Select Type MOTO by pressing < >
• Select the order type. For MAIL ORDERS press < — >
or for TELEPHONE ORDERS press < >
• Press the < — > key for Single transaction, < > for
Instalment or < > for Recurring transaction
• If the terminal prompts for a Verification Number,
key in the 3 digit verification number located on the
back of the card and press <ENTER>
• Transaction will be authorised and a receipt will
be printed.
Settlement
ANZ offers same day settlement, every day. For ANZ
business account holders, funds are available on the same
day for transactions settled before 9.00pm (Melbourne
time). For non-ANZ business account holders, ANZ
transfers the funds to the merchant’s bank on the
following business day and the availability of the funds will
be determined by the merchant’s bank.
Clearing Electronic Fall Back (EFB)Transactions
If you see an asterisk (*) displayed on your screen, please
follow the process below to clear stored transactions:
• To clear EFB transactions press <FUNC> 8, 8,
<ENTER> <ENTER> <ENTER>
• Terminal will clear all EFB transactions.
Note: The terminal will clear EFB transactions automatically after
being idle for a certain amount of time.
The terminal will prompt if Authorisation is required for EFB
transactions. Obtain Authorisation by contacting the relevant
Authorisation Centre.
Replacement Terminal Installation Tips
Please only follow the instructions when installing
replacement terminals. This guide should not be used
for new terminal installation. Contact your IT support
team or ANZ Merchant Services for new installation
instructions.
Plug in the terminal using one of the two
connections below
USB Cable
Serial Cable

• Once the terminal is connected, press <Func>
1, 1, 1, 1, 2, 2, 2, 7 <ENTER> <ENTER>
• Press the < > or < > buttons to cycle between
the COM0(serial) and USB connections
• Once the correct connection is selected, press
<ENTER>, press <ENTER> again under Protocol.
The terminal should now display‘CONFIG
REQUIRED’.
• Press <Func> 9, 9, 0, 5 <ENTER> <ENTER>
• The terminal should now display ‘Swipe merchant
card’. Swipe your respective green ANZ multiPOS
and EFTPOS Merchant Card (Terminal ID Card). If you
do not have this, press <CLEAR> and manually key
in the Terminal ID, then press <ENTER>
• Keep pressing <ENTER> until you get back to the
main screen
• Press <Func> 2, 4, 6, 8 <ENTER> <ENTER> and wait
until it goes back to the main screen
• Press <Func> 8, 7, <ENTER> <ENTER>
• The screen will display ‘Initialising Please Wait’^.
Once complete, the terminal will return to the home
screen and is ready to process transactions.
^Note: if the screen does not display“Initialising Please
Wait”, please contact ANZ Merchant Services on 1800
039 025 for further assistance. Have your activation/
reference number handy.
Init Required
If the terminal is displaying ‘Init Required’, press <Func>
8, 7, <ENTER> <ENTER>. If the terminal again displays
‘Init Required’, follow the steps below:
• Disconnect the cable from the back of the terminal
and wait 30 seconds
• Reconnect the cable at the back of the terminal and
wait for the terminal to revert to the ‘Init Required’
screen
• Press <Func> 8, 7, <ENTER> <ENTER> on
the terminal.
The terminal will start initialising, taking approx. 1 - 2
minutes to complete. If ‘Init Required’still appears,
please call ANZ Merchant Services on 1800 039 025 for
further assistance.
Terminal Security
Please ensure that the terminal is placed in a secure
location enabling the cardholder to use the keypad
without being observed by security cameras, CCTV
devices or by any other person. Only authorised ANZ
business partners are permitted to install or perform
maintenance of your terminal.
PC EFTPOS Support
PC EFTPOS provides the software that allows
communication between your point of sale software
and the terminal / modem. Their helpdesk is available:
Monday to Friday : 8:30am – 10:00pm (Sydney time)
Saturday: 10:00am – 5:00pm (Sydney time)
Sunday : 10:00am – 3:00pm (Sydney time)
PC-EFTPOS: www.pceftpos.com
Telephone: [phone]
Note: PC EFTPOS support is available on public holidays
with the exception of Good Friday, Easter Sunday,
Anzac Day, Christmas Day and Boxing Day.
ANZ contactless EFTPOS
Your ANZ POS Plus™ 2
terminal is equipped with
in-built contactless processing
technology. ANZ contactless
EFTPOS is a payment solution
that provides a fast and
innovative way for customers
to make payments by simply ‘tapping’their
contactless enabled credit or debit card against
your EFTPOS terminal. A contactless card looks
like any other credit or debit card and features an
embedded chip and a radio frequency antenna to
enable this method of processing.

Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. ANZ’s colour blue is a trade mark of ANZ. Item No. 85583 09.2014 W410231
Contactless troubleshooting guide
Note: It is highly recommended you always contact your IT support or Point of Sale Vendor for basic
troubleshooting.
The EFTPOS terminal is not responding when a customer taps their contactless card.
Ensure that there is one or more lights illuminated at the top of the ANZ terminal screen. Check that the
card presented is a Visa or MasterCard contactless card. If the terminal is still not responding, you can
choose to process the Transaction normally by swiping or inserting the customer’s card through the
terminal. If the problem persists, please contact ANZ Merchant Services on 1800 039 025.
One or more lights on the ANZ contactless terminal does not light up when processing a contactless
card Transaction.
Please ensure that all the connections and cables are plugged in correctly. Please reboot the terminal by
pressing the <FUNC> button, followed by <8>, <7>, <ENTER>, <ENTER> on your EFTPOS terminal. If the
terminal is still not displaying any lights, please contact ANZ Merchant Services on 1800 039 025.
Contactless card presented reverted to swipe or insert option.
Please follow the terminal instructions as not all contactless cards are processed in the same way. If you
have further questions regarding this matter please contact ANZ Merchant Services on 1800 039 025.
Some contactless card Transactions require a PIN or Signature whilst others don’t.
This is normal card behaviour due to varying contactless limits on cards and the ANZ terminal. Always
follow terminal instructions when processing contactless Transactions.
Why are some cards not accepted by the ANZ contactless Reader?
Not all cards are contactless enabled. Please ensure that the card presented is contactless enabled by
checking that it is branded with either Visa payWave, MasterCard paypass™ or Amex ExpressPay.
Why isn’t contactless enabled for functions that the normal ANZ terminal can process?
The ANZ contactless reader cannot process pre-authorisation, tipping and Customer Preferred Currency
Transactions. ANZ contactless processing is designed for the quick and convenient purchase of smaller
ticket items as such does not support functionalities that require longer processing times.