Arris DCX3635 User manual

Media Gateway/Media Player 3.0.5
Provisioning and Installation Guide
Revision 1
October 2015

ARRIS Copyrights and Trademarks
©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
and the names of their products. ARRIS disclaims proprietary interest in the marks and
names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.

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Table of Contents
1. Overview ................................................................................................................ 5
About This Manual............................................................................................................. 5
Audience ................................................................................................................... 5
Supported Hardware ......................................................................................................... 5
Media Players............................................................................................................ 5
AUDIO & VIDEO Input over Ethernet........................................................................ 8
AUDIO & VIDEO Output over Ethernet..................................................................... 8
ENCRYPTION ............................................................................................................. 8
SET-TOP BOX INTEGRATION ..................................................................................... 8
ENCLOSURE............................................................................................................... 8
Media Gateway......................................................................................................... 9
DCX3635 Media Gateway ....................................................................................... 10
Core Functionality............................................................................................................ 11
General Functionality.............................................................................................. 11
High-speed Data Functionality................................................................................ 12
Digital Video Functionality...................................................................................... 12
Telephony Functionality ......................................................................................... 12
Firmware Functionality.................................................................................................... 12
Compliance and Interoperability ............................................................................ 12
Hardware Support .................................................................................................. 13
Telephony Functionality ......................................................................................... 13
Provisioning Functionality....................................................................................... 13
Management and Troubleshooting Functionality.................................................. 14
Data Functionality................................................................................................... 14
Subscriber Interfaces .............................................................................................. 15
Management Interfaces ......................................................................................... 15
Standards Compliance ..................................................................................................... 15
DOCSIS Specifications ............................................................................................. 15
PacketCable Specifications ..................................................................................... 16
ARRIS® Media Gateway/Media Player Video Architecture and Data Flow..................... 16
ARRIS Headend Server (AHS) .................................................................................. 16
ARRIS Services Portal .............................................................................................. 17
2. Video Pre-Provisioning (Warehousing) .................................................................. 23
General Configuration ..................................................................................................... 24
Firmware Update Method............................................................................................... 24
Media Gateway Warehousing Process............................................................................ 25

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Warehousing Process Overview ............................................................................. 25
Preparing a New Media Gateway Device ............................................................... 25
Preparing a Technician-returned Media Gateway Device...................................... 25
Preparing a Subscriber-returned Media Gateway Device ...................................... 26
Media Gateway Warehousing Requirements......................................................... 26
Media Gateway Cable Modem Warehousing......................................................... 26
Media Gateway Video Warehousing ...................................................................... 29
Media Player Warehousing Process ................................................................................ 30
Process Overview.................................................................................................... 31
Preparing a New Device.......................................................................................... 31
Preparing a Technician-returned Device ................................................................ 31
Preparing a Subscriber-returned Device................................................................. 32
Media Player Warehousing Requirements............................................................. 32
USB Flash Drive Setup............................................................................................. 32
Media Player Warehousing..................................................................................... 32
MS4000 Media Streamer Warehousing Process .................................................... 36
3. Installing Whole Home Solution Devices................................................................ 39
MG5xxx Installation......................................................................................................... 39
DCX3635 Installation ....................................................................................................... 40
DCX3635 Installation Tips ....................................................................................... 40
Installation Overview....................................................................................................... 41
About the Installation Dashboard ................................................................................... 41
Installation Dashboard Options .............................................................................. 42
Finishing Video Installation.............................................................................................. 43
4. Installing the MS4000 Media Streamer .................................................................. 43
Installation Overview .............................................................................................. 43
Verifying MS4000 Media Streamer Status.............................................................. 43
LED Sequences –Factory-default State .................................................................. 44
5. ARRIS Contacts...................................................................................................... 45

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Chapter 1
Overview
The ARRIS® Media Gateway / Media Player provides high-speed data, up to two lines of
telephony service, and digital video service to subscribers over the HFC network. The optional
ARRIS MS4000™ Media Steamer provides streaming of live or recorded TV programming,
sporting events and premium content to SlingPlayer-enabled wireless mobile devices inside
and outside the home.
The ARRIS Media Gateway / Media Player and MS4000 Media Streamer devices comply with
the following standards where applicable:
DOCSIS 3.0
PacketCable 1.5
Ethernet
802.11b/g/n WiFi
MoCA 1.1
About This Manual
This manual describes functionality related to Media Gateway/Media Player firmware.
Some features described in this manual may not be fully tested and supported in your specific
firmware release version. Where possible, features supported only by specific versions are
indicated in this manual. See the Release Notes/Letter of Operational Considerations
accompanying your firmware for further details.
Audience
This manual assumes that you have a basic understanding of DOCSIS and PacketCable
standards, and a working knowledge of digital video, cable data, and telephony networks.
Supported Hardware
This section describes the ARRIS products supported by the firmware.
Media Players
The ARRIS Media Player provides video services via the Media Gateways. Video service is
provided as IP encapsulated MPEG captured from the MoCA interface (or optionally over
Ethernet) for MP2xxx Media Players and over MoCA, Ethernet, or WiFi for the IP815 Media

Chapter 1: Overview
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Player.Video is decoded for display via various high definition and standard definition
multimedia interface outputs.
MP2000 Hardware Features
The following are standard hardware features for the MP2000:
115 VAC, 60 Hz
NEMA 1-15 power port
1500 DMIPS Processor with 512M Memory for optimal performance
Full HD 3D graphics
HD/SD, MPEG4-10/H.264, MPEG-2
Ethernet connector
Two USB 2.0 Host ports
F connector (MoCA 1.1)
One HDMI 1.3b connector (supporting up to 1080p: 24/30/50/60 Hz)
One set of component video outputs supporting up to 1080i
One composite video output with stereo audio outputs for left and right channels
One electrical S/PDIF digital audio output
One optical S/PDIF digital audio output
One IR RC-6 compatible remote control interface output
RF remote support (dongle required)
Reset switch
Navigation buttons —arrows (left, right, up, down), OK, Menu
Clock Display
MP2050 Hardware Features
The following are standard hardware features for the MP2050:
115 VAC, 60 Hz
2000 DMIPS Processor with 512M Memory for optimal performance
Full HD 3D graphics
HD/SD, MPEG4-10/H.264, MPEG-2
Ethernet connector
One USB 2.0 Host port
F connector (MoCA 1.1)
One HDMI 1.4 connector (supporting up to 1080p: 24/30/50/60 Hz)
One IR RC-6 compatible remote control interface input
RF remote support
Reset switch

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MP2150 NA/NR Hardware Features
The following are standard hardware features for the MP2150:
Touch-sensitive interface on front panel
115 VAC, 60 Hz
NEMA 1-15 power port
2000 DMIPS Processor with 512M Memory for optimal performance
Full HD 3D graphics
HD/SD, MPEG4-10/H.264, MPEG-2
Ethernet connector
One USB 2.0 Host port
F connector (MoCA 1.1)
One HDMI 1.4 connector (supporting up to 1080p: 24/30/50/60 Hz)
One set of component video outputs supporting up to 1080i
One composite video output with stereo audio outputs for left and right channels
One electrical S/PDIF digital audio output
One optical S/PDIF digital audio output
One IR RC-6 compatible remote control interface input
RF remote support (dongle required for MP2150 NA)
Reset switch
Navigation buttons —arrows (left, right, up, down), OK, Menu
Clock Display
IP815 Hardware Features
The following are standard hardware features for the IP815:
Standard and high-definition MPEG-2 and MPEG-4 formats, including full 1080p60 HDTV
decode
True 1080p high-definition playback
Embedded IP networking over coaxial cable with integrated MoCA 2.0
Two-way IP data communication
Integrated 802.11ac Wi-Fi with internal 3x3 MIMO antenna array and 5GHz radio
Default Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2
Powerful (MIPS) RISC processor
Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only)
IR and RF4CE remote control interfaces
Power and Home LAN LEDs
Rear panel USB 2.0 port
Open GL ES 2.0—advanced 3D graphic acceleration
HDMI and Composite Video (RCA) video outputs

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Optical S/PDIF and Analog L/R audio outputs
Data support - USB 2.0, 10/100Base-T Ethernet, 802.11ac Wi-Fi (backwards compatible
with 802.11b/g/n)
MS4000 Media Streamer
The MS4000 Media Streamer is a network-based video transcoder that can simultaneously
decrypt, transcode and re-encrypt up to 4 streams of full 1080p HD video of live or recorded
TV programming. The transcoded streams can then be served to wireless mobile clients inside
or outside the customer’s home.
MS4000 Media Streamer Hardware Features
The following are standard hardware features for the MS4000:
AUDIO & VIDEO Input over Ethernet
Video: 4 x MPEG-2 or H.264 at up to 20Mbps
Max resolution: 1080p30/1080i60/720p60
Audio: MPEG-1 Audio Layer 1/2, Dolby Digital™
Transport: MPEG TS
AUDIO & VIDEO Output over Ethernet
Video: 4 x H.264 streams at up to 8Mbps
Max resolution: 1080p30/1080i60/720p60
Audio: AAC
ENCRYPTION
Input: DTCP-IP protected stream
Output: Studio approved security technology
SET-TOP BOX INTEGRATION
Respond to DLNA discovery requests
Request Live/Linear and DVR content using DLNA
ENCLOSURE
Front Panel Indicators (Power, Network/STB Link, Streaming)
Rear Panel 10/100/1000 Ethernet Interface
Reset Pinhole Button
Power Connector 12 Volt/1 Amp DC

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Media Gateway
The ARRIS Media Gateway (MG5225) is a single CPE device enabling TV, DVR, telephony, and
high speed data service in the home. These services are sent through local cable providers’
HFC network using DOCSIS and MPEG RF interface standards.
The Media Gateway provides high speed data services in the form of a 4-port
10/100/1000Base-T router, MoCA 1.1 (except for HSD) or optionally via 802.11n Wi-Fi.
Note: The MG5225 does not allow wireless streaming of data services from the device to
Media Players. Wireless is a function of the eRouter and any enabled Wireless IP in the home.
The Media Gateway is MoCA certified but support is limited to Media Players. The telephony
services are provided as two independent lines of POTS (Plain Old Telephone Service) with
optional battery backup to support lifeline telephony performance. The video services are
provided as IP encapsulated MPEG distributed to thin-clients over either a MoCA home data
network or Ethernet.
The Media Gateway provides a multi-room TV/DVR experience for 6 TVs (connected
simultaneously) and 500 GB storage of recorded content on the hard disk drive, which can be
expanded using external storage.
MG5225 Hardware Features and Support
The following are standard hardware features for the MG5225:
North American DOCSIS 3.0 8 Downstream, 4 Upstream Cable Modem
115 VAC, 60 Hz
NEMA 1-15 power cord 6ft/2 meters
4-Ports Gigabit Ethernet
Two USB 2.0 Host ports
MoCA 1.1 networking capability (for connecting Media Players)
DVR functionality, including:
Six QAM tuners for video and conflict management
VOD/PPV support
500 GB Hard Disk Drive
802.11n Wi-Fi
Two lines of Carrier Grade Voice —battery backed up to 8 hours of standby
This release provides the following hardware support.
Supports ARRIS® Media Gateway/Media Player hardware.
Supports an Ethernet interface to CPE.
Supports a MoCA interface to CPE. (Multimedia over Coax Alliance)
Supports an eSATA interface to external hard drives.

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Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams.
Supports two lines of telephony.
DCX3635 Media Gateway
The ARRIS DCX3635 Media Gateway is a “headed gateway” that combines the video gateway
and data gateway into one device (no telephony). It supports QAM/IP video services and high
speed Internet access through an integrated modem and wireless router. The DCX3635
delivers video content to connected devices via MoCA 2.0, Ethernet, and Wi-Fi.
New and changed functionality
The DCX3635 offers features and functions that differ from the MG5225, including the
following:
Support for standalone installation/configuration (as a “headed” gateway, no media
players are required in a single room/single TV environment)
No embedded MTA for telephony .
Support for MoCA 2.0 (MG5225 supports MoCA 1.1)
Support for 802.11ac Wi-Fi
Dual band concurrent radios that can be used at the same time vs switched radios on the
MG5225 that can only be used one at a time.
DCX3635 Hardware Features and Support
The following are standard hardware features for the DCX3635
DOCSIS Cable Modem
Power, Home LAN, Record, Wi-Fi and High Speed Data LEDs
RF4CE wireless interface
IR remote control sensors
F-connector for Cable input
HDMI™ 1.4 output
Baseband composite video output
L/R audio output
Optical S/PDIF digital audio output
USB 2.0 Host Type A port
MoCA 2.0 networking capability (for connecting Media Players)
DVR functionality, including:
Six QAM tuners for video and conflict management
VOD/PPV support
(2) 10/100/1000 Ethernet interface
Mini-phone 3.5mm serial port and External IR input

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Cable Modem Reset and WPS Buttons
RF Input Frequency: 54 MHz to 1002 MHz (audio/video)
Tuning: 1GHz Full-Band Front End 16x 64-1024 QAM Demodulators DOCSIS 3.0 channel
bonding
Memory: 512MB Flash, 1.5GB DRAM
Video: Video decode up to 1080p60 , MPEG-2, MPEG-4 AVC
Composite Video Output Formats: NTSC, PAL-M, and PAL-Nc
HDMI Video Output Formats: 480i/p, 576i/p, 720p, 1080i, and 1080p24/30/60
Audio: Dolby Digital, Dolby Digital Plus
Graphics: 1.2 Gp/s OpenGL 2.0, scalable video-in-graphics
Wi-Fi 802.11n, 2.4GHz, 3x3 MIMO, 20/40 MHz channels 802.11ac, 5GHz, 3x3 MIMO,
20/40/80 MHz channels
Hard Disk Drive: 500GB standard, 1 TB option
Out-of-Band Modulation: Frequency agile receiver 70 MHz to 130 MHz
Power Supply: 100 VAC to 240 VAC, 50/60 Hz input; 12 VDC output
This release provides the following hardware support:
Supports ARRIS® Media Gateway/Media Player hardware.
Supports an Ethernet interface to CPE.
Supports a MoCA interface to CPE. (Multimedia over Coax Alliance)
Supports WiFi to CPE.
Supports an eSATA interface to external hard drives.
Supports 8 DOCSIS 3.0 Downstreams and 8 DOCSIS 3.0 upstreams.
Core Functionality
The firmware provides the core functionality described in the following sections.
General Functionality
The firmware provides the following general functionality.
Supports ARRIS® Media Gateways MG5125, MG5225, and DCX3635 and Media Players
MP2000, MP2050, 2150 and IP815.
Supports MS4000 Media Streamer.
CPE Ethernet —10/100/1000 BaseT / full-duplex / auto-negotiate functionality.
Advanced web-based troubleshooting interface.
Supports IPv4 addressing.

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High-speed Data Functionality
The firmware provides the following functionality for high-speed data (DOCSIS).
Compatibility with DOCSIS 3.0.
Interoperability with ARRIS and other CMTS products.
Automatic recovery following power failure conditions.
Automatic recovery following restoration of RF cable cut conditions.
Support of SNMP v1/v2c and v3 coexistence, with up to 16 permitted entries/rows.
Digital Video Functionality
This release provides the following digital video functionality.
Interoperates with Cisco-based and Motorola-based headends.
eSATA support for external hard drives.
Telephony Functionality
This release provides the following telephony functionality.
Compatibility with PacketCable 1.5.
Supports standard PacketCable provisioning methods.
Supports Session Initiated Protocol (SIP) and Network-Based Call Signaling (NCS).
Support for 20ms packetization rates.
Supports optional battery backup for Media Gateway telephony.
The typical hold-up time for the MG5125 Media Gateway battery model BPB044S/H is:
Idle: 8 Hours
1 Line Off-Hook: 6 Hours
2 Lines Off-Hook: 5 Hours
Firmware Functionality
The firmware provides the following functionality:
Compliance and Interoperability
The firmware provides the following compliance and interoperability features:
DOCSIS 3.0, including CableLabs CW53 ECNs
PacketCable 1.5

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Hardware Support
This release provides the following hardware support.
Supports ARRIS® Media Gateway/Media Player hardware.
Supports an Ethernet interface to CPE.
Supports a MoCA interface to CPE. (Multimedia over Coax Alliance)
Supports an eSATA interface to external hard drives.
Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams.
Supports two lines of telephony.
Telephony Functionality
The firmware provides the following telephony-related functionality and support:
Supports access to 911 (emergency), 411 (directory), 311 (non-emergency), and 611
(repair) services.
Dial pulse support for all eMTAs at 20pps ±2pps for networks using either GR-303
gateways (patent pending) or soft switches.
Support for dialup fax and modem connections, disabling echo cancelation upon detecting
fax or modem start tones.
An adaptive jitter buffer minimizes voice delay based on network conditions.
Supports KDC ticket caching for lower outage recovery times.
Selectable sinusoidal or trapezoidal ringing wave forms to compensate for CPE
incompatibility.
SNMP3, IPsec, and encrypted voice traffic as required by PacketCable specifications
Supports RFC 2833 (DTMF relay) functionality, a method for carrying DTMF and other
telephony signals and events in RTP packets, instead of sending audio tones over the
network.
For NCS loads, the MTA signals RFC 2833 support by specifying “telephone-event” in the
list of available CODECs during negotiation. For SIP loads, add “telephone-event” to the
end of the sipEndPntConfigCodecTable.
Fully NCS compliant.
SIP signaling protocol support (available through a specific SIP firmware load).
Supports PacketCable Multimedia QoS for interoperability testing and lab trials.
End-to-end DQoS, providing an added layer of authentication, as well as DSx DQoS
support.
Provisioning Functionality
The firmware provides a variety of provisioning options and functionality as follows:
Full PacketCable provisioning with SNMP3 Network Management capabilities.

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ARRIS Enhanced Firmware Downloading feature (patent pending) that allows customers to
match different firmware loads to multiple Media Gateway/Media Player hardware
products in a single configuration file. Firmware downloads are not applied until all lines
are on-hook. See Using Enhanced Firmware Loading.
Secure firmware downloading, conforming to DOCSIS 1.1 and newer specifications.
Ability to accept firmware download requests while a call is in progress, applying the
downloaded firmware only after all lines have gone idle for 30 seconds.
Supports DHCP option 122 or option 177 provisioning of MTA IP addresses.
Support for the PacketCable Service Provider root certificate, the PacketCable Service
Provider Test root certificate, and the ability to download other Service Provider root
certificates.
Configurable CallP feature to disable IPsec on CMS redirection.
Retains the following settings (made using SNMP) over restarts: loop current, ringing
waveform, phase reversed modem tone.
Management and Troubleshooting Functionality
The firmware provides the following management and troubleshooting functionality:
PacketCable 1.5-compatible alarm and log interfaces.
Web-based status monitoring and troubleshooting interface.
Maintain loop idle voltage management output from the Telephony Modem when the
telephony service connection is interrupted for short time durations (see Setting Loop
Voltage Management).
Supports Telnet and encrypted SSH access to a troubleshooting command line interface
(CLI).
Support for automatically timing out Telnet or SSH sessions after a certain amount of idle
time.
Automatic optional disabling of access to Telnet or SSH sessions after exiting the session.
Optional persistent logging capability after exiting a Telnet or SSH session.
PacketACE support for ARRIS Enhanced Firmware Downloading functionality TLVs. ARRIS
PacketACE is a standalone software application to be used on a PC. The application is
available through the ARRIS software download site.
Simple DHCP server for improved debugging.
Supports Voice Quality Metric reporting.
Provides DHCP message trace logs.
Support for loop diagnostics (see Running Loop Diagnostics).
Support for periodic ToD resynchronization (see ToD Resynchronization).
Data Functionality
The firmware supports the following general data transport functionality:
CM support for IGMPv1 and v2.

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Subscriber Interfaces
The firmware supports the following subscriber interfaces:
Support for LED status indicators
PacketCable-compatible interfaces to data and telephony ports
A web-based status monitoring interface
(Media Gateway only) A web-based router configuration interface
Management Interfaces
The firmware supports the following management interfaces:
A web-based advanced monitoring and troubleshooting interface
A Command-Line Interface (CLI) accessible by Telnet or SSH
SNMP (v1/v2c/v3) access for status monitoring, troubleshooting, and configuration
Standards Compliance
This chapter outlines DOCSIS and PacketCable compliance for this release, and describes
ARRIS-proprietary extensions to the standards.
Whole Home Solution Telephony Modems running the firmware are designed to the following
standards:
DOCSIS 3.0
PacketCable 1.5, including:
Provisioning methods —SECURE, BASIC.1, BASIC.2, HYBRID.1, HYBRID.2
Event reporting, including PacketCable 1.5 MIBs
DOCSIS Specifications
All DOCSIS specifications are available at the DOCSIS web site
(http://www.cablemodem.com/specifications/).
DOCSIS 3.0 Radio Frequency Interface Specification, SP-RFIv2.0-I11-060206
DOCSIS 3.0 Operations Support System Interface Specification, CM-SP-OSSIv3.0-I08-
090121
DOCSIS 1.1 Baseline Privacy Plus Interface Specification, SP-BPI+-I12-050812
DOCSIS 1.1 Cable Modem to Customer Premise Equipment Interface Specification, SP-
CMCIv3-I01-080320
eDOCSIS Specification, CM-SP-eDOCSIS-I13-070803

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PacketCable Specifications
The firmware supports PacketCable 1.5 and Euro-PacketCable 1.5 specifications, and ECNs
applicable to ECW39 certification. The following list shows PacketCable 1.5 specifications that
apply to Media Gateway/Media Player firmware. All PacketCable specifications are available
at the PacketCable web site (http://www.packetcable.com/specifications/).
PacketCable Audio/Video Codecs Specification, PKT-SP-CODEC1.5-I02-070412
PacketCable Dynamic Quality-of-Service Specification, PKT-SP-DQOS1.5-I03-070412
PacketCable Network-Based Call Signaling Protocol Specification, PKT-SP-EC-MGCP-I11-
050812
PacketCable MIBs Framework Specification, PKT-SP-MIBS1.5-I02-070412
PacketCable MTA MIB Specification, PKT-SP-MIB-MTA1.5-I01-050128
PacketCable Signaling MIB Specification, PKT-SP-MIB-SIG1.5-I01-050128
PacketCable MTA Device Provisioning Specification, PKT-SP-PROV1.5-I04-090624
PacketCable Security Specification, PKT-SP-SEC1.5I02-070412
ARRIS® Media Gateway/Media Player Video
Architecture and Data Flow
The ARRIS® Whole Home Solution includes the following ARRIS components:
Media devices —Media Gateway MG5225 and DCX3635, Media Player
MP2000/2050/2150 and IP815, and MS4000 Media Streamer
ARRIS Headend Server (AHS)
ARRIS Services Portal
The following diagram shows the general architecture.
ARRIS Headend Server (AHS)
The ARRIS Headend Server is installed in the MSO headend. The AHS performs several
functions:

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AHS Data Caching and Proxy: The AHS provides access to Media Gateway-specific data
and software images, such as EPG, VOD metadata, VOD Billing, and software updates. The
Media Gateway uses the AHS proxy for all HTTP traffic. HTTPS traffic can use either the
AHS proxy, or be routed to the portal bypassing the proxy. The use of caching reduces the
Internet bandwidth required to support the service.
Security: The AHS Provides security through an integrated Linux firewall, which is
automatically enabled and enforces security policies to restrict access to the server. The
MSO may also place a firewall between the Internet and the AHS to add additional
security.
Video On Demand (VOD) Services: For headends with VOD, the AHS is also the VOD
integration point. The AHS extracts metadata information from a variety of currently
supported VOD systems. This metadata is parsed locally on the AHS and made available
via HTTP so that it can be downloaded by the Media Gateway.
Pay-Per-View(PPV) Services: For Cisco-based headends with ARRIS ConvergeMedia
Manager, the AHS is the PPV integration point. The AHS houses a proxy service that
communicates with the ConvergeMedia Manager to coordinate PPV purchases. Motorola-
based headends do not use the AHS for PPV services.
ARRIS Services Portal
The ARRIS Services Portal has many functions that are integral to the ARRIS Media
Gateway/Media Player. The most common functions of the portal are:
Collecting and processing program guide data from national providers, and formatting it
for the Media Gateway and Media Players.
Providing subscriber-specific service entitlements to the Media Gateway and Media
Players for download.
Providing the Sling Finder ID to Mobile Apps, Stream Station settings, and entitlements
and the transcoder firmware target for the MS4000 Media Streamer.
Providing new software updates to the Media Gateway and Media Players.
Collecting system health, diagnostic, and usage information from the Media Gateway and
Media Players through a combination of SNMP and automatic log uploads by the Media
Gateway.
Storing data about each Media Gateway and Media Player in a central database, including
device tracking, subscriber accounts, and service entitlements.
MS4000 Media Streamer Support
The ARRIS Services Portal provides the following:
A "transcoders" Remote CC operation. This MG Remote CC request is to obtain the Sling
Finder ID of the MS4000 connected to the MG.
Stream Station Service. This allows MSO’s to define station streamability.

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Data Flow
The ARRIS Services Portal processes data originating from various feed partners and external
data sources and the AHS caches it at the headend after the first Media Gateway requests the
data. The AHS supplies the cached data to subsequent Media Gateways in that market.
The ARRIS Media Gateway/Media Player is designed to minimize network impact on headend
resources. The Media Gateways should be provisioned with a minimum downstream DOCSIS
speed of 384 Kbps, and upstream at 128Kbps. The majority of data transactions, such as EPG
download, Context settings, Software Update, and Resource Download, occur between the
hours of 1:00 a.m. and 6:00 a.m. (local time). The number of Media Gateways the AHS can
support depends on the speed at which the AHS is connected to the MSO Network
(1000/100Mbps).
System Management Tools
The ARRIS Services Portal hosts a variety of system tools for installation and remote
management and diagnostics:
MSO Administration Tool —creates users and roles for ARRIS tools
CSR Tool —accesses event logs, account settings, and device system variables. See
Troubleshooting with the CSR Tool for additional information on the CSR Tool.
PPV Tool —sets PPV pricing and timing.
Service Messages Tool —creates and schedules service messages.
Stream Station Tool —identifies which guide data provider stations are streamable and
where they can be streamed (in home, out of home, out of country).
VOD Tool —manages VOD, including both assigning and publishing internal VOD genres to
ARRIS mapped VOD genres.
The Installer Tool is a client-hosted tool that communicates with the ARRIS Services Portal to
access device diagnostics and configure headend and channel map parameters.
ARRIS uses the Software Release Targets Tool to deploy software versions to a warehouse,
market, or device.
Service Diagnostics
The ARRIS Services Portal maintains device usage and diagnostic data. Usage data are
aggregated by market or headend, as the MSO chooses.
DAC/DNCS Control Messaging
ARRIS supports two modes of DAC/DNCS control messaging - out of band (OOB) for Motorola
only and DOCSIS Set-top Gateway (DSG). The primary difference between these modes of
communication is that DSG uses DOCSIS multicast with PIM enabled on the CMTS while the
out of band (OOB) method uses the standard legacy method to reach the media gateway.
DAC/DNCS control messaging provides the Media Gateway with:
Virtual channel table information (channel map)

Chapter 1: Overview
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Conditional Access (CA)
Video service entitlements
Emergency alert system (EAS) alerts
Pay-per-view poll requests
Initializations
Authentication
Switched digital video (SDV) information
The Media Gateway uses the DOCSIS path to interact with the AHS and the ARRIS Portal to
obtain:
TV electronic program information (EPG)
Software updates
Account information updates
VOD metadata
Log file uploads
SNMP device-level diagnostics
The Media Gateway sends HTTP requests directly to the AHS, where the AHS caches the
requests. If the Media Gateway requests data not in the AHS pull-through cache, the AHS then
forwards the request to the portal. Events are staggered and scheduled to occur daily in the
early-morning hours when traditional cable modem traffic is at its lowest.
The Media Player portal interactions include a nightly check-in and log dump.
For IP address assignments, software loading, and other configuration data, the Media
Gateway uses the standard DOCSIS communications channel.
ARRIS DSG
Upon bootup, the Media Gateway transactions differ depending on whether they are on a
Motorola or Cisco headend.
Motorola Headends
A new Media Gateway finds an OOB frequency from a well-known scan list of OOB
frequencies supported by the CableCARD. Upon receiving a hit from the DAC (ARRIS only), that
configures the card as “MediaCipher CableCard MCard DOCSIS” and the Media Gateway may
enter the DSG or IPDL mode. Once the mode is selected, the Media Gateway joins the
appropriate DSG or IPDL MCAs and the appropriate controls are forwarded to the CableCARD.
Cisco Headends
Each time a Media Gateway boots, it finds the OOB signal using a brute force scan to
determine the DCM (Downstream Channel Mode) setting. If the DCM is either Mixed
DAVIC/DOCSIS or DOCSIS, the Media Gateway switches to DSG mode. The DOCSIS modem
then finds an appropriate DOCSIS downstream that supports DSG and forwards headend
control messages to the CableCARD.

Chapter 1: Overview
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Guide Data
ARRIS generates program guide databases which are downloaded from the ARRIS Services
Portal to the Media Gateways. The guide data includes the following information for a list of
stations:
The description of a particular program
The description of a station as well as information specific to the channel lineup
Information about the scheduled broadcast of a program such as the database key,
station, and start and end times
Information about cast and production team members for a program
Genre information for a program
Software Updates
DOCSIS software download is supported through the standard DOCSIS load servers for the
Media Gateway ECM/EMTA. The eSTB software for the Media Gateway and the Media Player
are loaded from the Portal through the AHS.
New versions of software are stored at the ARRIS Services Portal and once reviewed, tested,
and accepted by the customer, can be distributed to the Media Gateways and Media Players
using the Software Targeting Tool at the ARRIS Services Portal. ARRIS Services Portal Software
Release targeting options are:
Target an individual or group of Media Gateways and Media Players
Target an entire market of Media Gateways and Media Players
Target a warehouse AHS where Media Gateways and Media Players are staged
Account Settings
The following account information is downloaded from the ARRIS Services Portal to the Media
Gateway and the Media Players:
Account status
Provisioned device ID
Rate codes
Headend and channel map
Privacy settings
VOD
The AHS extracts guide information from the VOD system and converts it to a generic VOD
database.
Once the data is ready for download, the Media Gateway requests the data from the AHS
where it is cached for use by the Media Gateway.