Arris SURFboard SBG6900-AC User manual

Quick Start Guide
SURFboard®SBG6900-AC
Wireless Cable Modem Gateway
© 2015 ARRIS Enterprises, Inc. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks
or registered trademarks of ARRIS Enterprises, Inc. Other
trademarks and trade names may be used in this document to
refer to either the entities claiming the marks and the names
of their products. ARRIS disclaims proprietary interest in the
marks and names of others.
No part of this publication may be reproduced or transmitted
in any form or by any means without written permission from
ARRIS Enterprises, Inc.
ARSVD01607-a 01/2015
If the label is
not attached,
please refer to
the bottom of
the gateway.
LED Status What You Should Know
The gateway label is located on the bottom
of your SBG6900-AC Gateway.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC
MAC ID) and serial number (see S/N)
located on the gateway label (see below).
During normal operation, the Power,
Receive, Send, and Online LEDs on the
SBG6900-AC front panel should always be
lit SOLID green or blue.
Note: During startup, all LEDs will FLASH
and then light up SOLID in sequence. If an
LED lights up SOLID and the next LED does
not FLASH, please call ARRIS Technical
Support at 1-877-466-8646.
The SBG6900-AC Wireless Cable Modem
Gateway is a combination wireless cable
modem and router that provides ultra high
speed wired or wireless Internet access to your
computer and other wireless network devices
on your home or small business network. The
SBG6900-AC connects to the existing coaxial
cable connection in your home and does not
require any new wiring.
This quick start guide will help you install your
SBG6900-AC and set up a secure wireless
network connection on your home network.
To take advantage of the 802.11ac wireless
performance or beamforming capabilities, your
wireless connected devices must support
802.11ac. For optimal performance with
802.11ac, you should connect any wireless
devices using older protocols to the 2.4 GHz
wireless network (not the 802.11ac 5 GHz
network).
To customize your wireless network connection
and other advanced gateway settings, see the
SBG6900-AC User Guide. The guide is
available online at the ARRIS Support website,
www.arris.com/consumer. Frequently asked
questions (FAQs) and additional product
documentation are also available on the
support website.
IMPORTANT! During the installation or gateway activation, you may need to
contact your service provider for assistance. To save time, make sure you have
the Gateway model name (SBG6900-AC), HFC MAC ID, and Serial Number
(S/N) located on the gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
please call ARRIS Technical Support for assistance: 1-877-466-8646
4
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
ON - Power is properly
connected
FLASH - 2.4 GHz wireless
connection between the gateway
and a WPS-enabled wireless
device
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to
the network
FLASH - 5 GHz wireless
connection between the gateway
and a WPS-enabled wireless
device
ON - USB connection is made
between the gateway and a
computer or other USB device.
Front Panel LEDs
Gateway Label
Rear & Front

3
Choose one of the following two options to
set up your wireless network connection.
When done, continue with “Test Your
Wireless Network Connection.”
• Computer Wireless Network Options
• WPS Pairing Button
Note: The steps for setting up a wireless
network may differ slightly depending on the
operating system installed on your compute.
The following steps apply to Windows©7.
1. From the Windows taskbar, click the
following in sequential order:
• Start button
• Control Panel
• Network and Sharing Center
• Set up a new connection or network
• Connect to the Internet
• Set up a new connection anyway
• Wireless
The Wireless Network Connection
window should open.
2. Scroll down and click the wireless
network name, SBG6900AC-*****.
See SSID number listed on the
SBG6900-AC gateway label).
3. Enter Network security key code in
theSecuritykeyeld(listedasWi-Fi
Security key on the gateway label.
4. Click OK to complete the wireless
network connection. The Connected
status message should display.
5. Close the Wireless Network Connection
window.
Set Up the Wireless
Network on Your Computer
A
Do the following to connect your
WPS-enabled wireless devices:
1. Power ON the SBG6900-AC and other
WPS-enabled wireless devices to be
connected to your wireless network.
2. Press the WPS button located on the
top of the SBG6900-AC.
3. Press and hold the WPS button on your
WPS-enabled computer or other WPS
deviceforveormoreseconds.
4. Repeat step 3 for each additional
WPS-enabled wireless device.
1. If connected, disconnect the Ethernet
cable from your computer or other
device and the SBG6900-AC.
2. Open a web browser on your device.
3. Type a valid URL in the address bar (for
example, www.arris.com) and then
click or press Enter.
If the web page did not open, contact
your service provider for assistance.
1. Connect the coaxial cable from the cable
wall outlet (or RF splitter, see Optional
step below) to the Cable connector on
the rear of your SBG6900-AC. Use your
hand to tighten each connector.
2. Connect the Ethernet cable to the
Ethernet port on your computer (or other
device) and to an available Ethernet port
on the rear of your SBG6900-AC.
3. Connect the power cord to the Power
port on the rear of your SBG6900-AC
and then plug it into an electrical wall
outlet.
This automatically powers ON your
SBG6900-AC. Check the front panel
LEDs on your SBG6900-AC. During
the initial startup, the Power, Receive,
Send, and Online LEDs will FLASH.
Afterwards, check that all four LEDs are
lit SOLID green or blue. The Wireless
LEDs will light up only when additional
wireless devices are connected.
1. Power ON your computer and log in.
Note: During the initial startup, the
gateway Power, Receive, and Send
LEDs will FLASH. Afterwards, check
that all three LEDs are lit SOLID.
2. Contact your service provider to activate
(provision) your SBG6900-AC.
Note: Your service provider may allow
for automatic activation which will
automatically launch a special website
when you open a web browser. If so,
continue with step 3.
3. Open a web browser on your computer,
such as Internet Explorer, Firefox,
Google Chrome, or Safari.
4. Type a valid URL (for example,
www.arris.com) in the address bar and
then click or press Enter.
The website should open. If the web
page did not open, please contact your
service provider for assistance.
2
BUse the WPS Pairing
Button
To use WPS, your computer hardware must
support WPS and also have WPA security
compatibility.
The WPS option automatically assigns a
random SSID wireless network name and
Wi-Fi Security Key to connect your
SBG6900-AC and other WPS-enabled
wireless devices to your wireless network.
After connecting your computer or other
device to the SBG6900-AC, use the
SBG6900-AC Web Manager to set up and
manage your gateway and network security
congurations.Toaccessthewebmanager:
1. Open any web browser on your device,
type 192.168.0.1 in the address bar, and
then press Enter.
Note: The Device Status button is an
available option for you to view general
product and status information related to
your connected gateway without logging
in to the web manager.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Login to open the web manager.
Install the Gateway
Test the Gateway
Connection
Set Up a Wireless
Network Connection
Start the Gateway Web
Manager
Test Your Wireless
Network Connection
WPS Button
Power
Receive
Send
Online
Wireless 2.4 GHz
Wireless 5 GHz
USB Rear
USB Front
USB Port