Arris SURFboard SBG6400 User manual

User Guide
SURFboard
®SBG6400
DOCSIS 3.0 Wireless Gateway

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such
as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the
right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS
disclaims proprietary interest in the marks and names of others.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), the Wi-Fi Protected Setup logo, and
WMM®are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi
Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this
manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without
notice.

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Contents
Safety and Regulatory Information ............................................................................................................ viii
Getting Started..............................................................................................................................................1
Introduction ........................................................................................................................................................................1
In The Box............................................................................................................................................................................1
Additional Items Needed (Not Included) ......................................................................................................................2
System Requirements.......................................................................................................................................................2
Contact Information..........................................................................................................................................................2
Product Overview.......................................................................................................................................... 3
Front Panel..........................................................................................................................................................................3
Wi-Fi Protected Setup™ (WPS).................................................................................................................................4
Rear Panel............................................................................................................................................................................5
Gateway Label ....................................................................................................................................................................6
Installing the Gateway................................................................................................................................... 7
Connect the SBG6400 to Your Computer ...................................................................................................................7
Establish an Internet Connection...................................................................................................................................8
Setting Up a Wireless Network Connection..................................................................................................9
Launch the SBG6400 Quick Start Wizard ....................................................................................................................9
Set Up a Wireless Network Using Your Computer...................................................................................................15
Quick Connect Using the Windows Taskbar ......................................................................................................16
Connect Using the Windows Control Panel .......................................................................................................18
Test Your Wireless Network Connection....................................................................................................................21
Use the SBG6400 WPS Pairing Button .......................................................................................................................21
Using the Gateway Web Manager ..............................................................................................................22
Start the Gateway Web Manager .................................................................................................................................22
Gateway Web Manager Menu Options...............................................................................................................24
Get Help.............................................................................................................................................................................25
Overview Help...........................................................................................................................................................26
Help Links...................................................................................................................................................................26
Field Level Help.........................................................................................................................................................27
Exit the SBG6400 Web Manager..................................................................................................................................27
Configuring Your Wireless Network............................................................................................................28
Set Up Your Wireless Primary Network ......................................................................................................................28
Enable or Disable WPS on Your Wireless Network ..........................................................................................29
Set Up a Wireless Guest Network................................................................................................................................30
Change Your Wireless Network Name (SSID)............................................................................................................32

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Change the Wireless Channel.......................................................................................................................................33
Protecting & Monitoring Your Wireless Network........................................................................................35
Prevent Unauthorized Access.......................................................................................................................................35
Change the Default Username and Password..........................................................................................................35
Set Up Firewall Protection .............................................................................................................................................38
Set Up Firewall Event Log Notifications......................................................................................................................39
Set Up Parental Controls ...............................................................................................................................................40
Set Up Port Triggers ........................................................................................................................................................42
Set Up Port Forwarding..................................................................................................................................................43
Set Up the DMZ Host......................................................................................................................................................45
Store Remote Firewall Logs...........................................................................................................................................46
Managing Your Gateway and Connected Networks...................................................................................47
View the Gateway Status and Network Connection ................................................................................................47
View the Gateway Product Information......................................................................................................................48
View the Gateway Status................................................................................................................................................48
Back Up Your Gateway Configuration.........................................................................................................................49
Restore Your Gateway Settings ....................................................................................................................................50
Reset Your Gateway Settings ........................................................................................................................................51
Set Up Your USB Storage Device .................................................................................................................................53
Troubleshooting Tips ..................................................................................................................................54
Solutions ............................................................................................................................................................................54
Front Panel LED Icons and Error Conditions.............................................................................................................55
Gateway Configuration Screen Definitions................................................................................................. 57
Basic Screens....................................................................................................................................................................57
Setup ...........................................................................................................................................................................57
DHCP...........................................................................................................................................................................60
DDNS...........................................................................................................................................................................61
Backup and Restore.................................................................................................................................................62
USB Connect .............................................................................................................................................................63
Advanced Screens ...........................................................................................................................................................64
Options .......................................................................................................................................................................64
IP Filtering...................................................................................................................................................................66
MAC Filtering .............................................................................................................................................................67
Port Filtering ..............................................................................................................................................................67
Port Triggers ..............................................................................................................................................................68
Port Forwarding........................................................................................................................................................69
DMZ Host ...................................................................................................................................................................71
Firewall Screens................................................................................................................................................................72

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Protection Level........................................................................................................................................................72
Parental Control .......................................................................................................................................................74
Local Log ....................................................................................................................................................................76
Remote Log................................................................................................................................................................77
Warranty Information ................................................................................................................................. 79
Tables
Table 1: SBG6400 Package Contents............................................................................................................................1
Table 2: SBG6400 Front Panel LED Icons.....................................................................................................................3
Table 3: SBG6400 Rear Panel Ports & Connectors....................................................................................................5
Table 4: SBG6400 Web Manager Main Menu Options ...........................................................................................25
Table 5: Troubleshooting Solutions.............................................................................................................................54
Table 6: Front Panel LED Icons and Error Conditions.............................................................................................55
Table 7: Basic Setup Screen - Field Descriptions......................................................................................................59
Table 8: Basic DHCP Screen - Field Descriptions .....................................................................................................60
Table 9: Basic DDNS Screen - Field Descriptions .....................................................................................................61
Table 10: Basic Backup & Restore - Field Descriptions...........................................................................................62
Table 11: Basic USB Connect - Field Descriptions ...................................................................................................63
Table 12: Advanced Options - Field Descriptions.....................................................................................................65
Table 13: Advanced IP Filtering - Field Descriptions................................................................................................66
Table 14: Advanced MAC Filtering - Field Descriptions...........................................................................................67
Table 15: Advanced Port Filtering - Field Descriptions............................................................................................68
Table 16: Advanced Port Triggers - Field Descriptions ...........................................................................................69
Table 17: Advanced Port Forwarding - Field Descriptions .....................................................................................70
Table 18: Advanced DMZ Host - Field Descriptions.................................................................................................71
Table 19: Firewall Protection Level - Field Descriptions..........................................................................................73
Table 20: Firewall Parental Control-Set Time Zone - Field Descriptions.............................................................74
Table 21: Firewall Parental Control - Field Descriptions .........................................................................................75
Table 22: Firewall Local Log - Field Descriptions ......................................................................................................77
Table 23: Firewall Remote Log - Field Descriptions .................................................................................................78
Figures
Figure 1 – SBG6400 Front View ......................................................................................................................................3
Figure 2 – SBG6400 Rear View .......................................................................................................................................5

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Figure 3 – SBG6400 Connection Diagram ...................................................................................................................7
Figure 4 – Gateway Login Screen with Device Status Button ................................................................................10
Figure 5 – Login Alerts Screen ......................................................................................................................................10
Figure 6 – SBG6400 Quick Start Wizard Opening Screen ......................................................................................11
Figure 7 – SBG6400 Quick Start Wizard Welcome Screen.....................................................................................11
Figure 8 – SBG6400 Quick Start Wizard-Step 2 of 6 Screen..................................................................................12
Figure 9 – SBG6400 Quick Start Wizard-Step 3 of 6 Screen..................................................................................13
Figure 10 – SBG6400 Quick Start Wizard-Step 4 of 6 Screen ...............................................................................14
Figure 11 – SBG6400 Quick Start Wizard-Step 5 of 6 Screen ...............................................................................14
Figure 12 – SBG6400 Quick Start Wizard-Step 6 of 6 Screen ...............................................................................15
Figure 13 – Windows Taskbar Icons ............................................................................................................................16
Figure 14 – Sample Available Wireless Networks Window.....................................................................................16
Figure 15 – Sample Available Wireless Networks Window.....................................................................................17
Figure 16 – Network Connection Window .................................................................................................................17
Figure 17 – Network Connection-Create Network Password Window................................................................18
Figure 18 – Control Panel-Network and Sharing Center Window ........................................................................19
Figure 19 – Manually Connect to a Wireless Network Window ............................................................................19
Figure 20 – Manually Connect to a Wireless Network Window ............................................................................20
Figure 21 – Gateway Login Screen...............................................................................................................................22
Figure 22 – SBG6400 Web Manager Main Screen...................................................................................................23
Figure 23 – Login Alerts Screen....................................................................................................................................24
Figure 24 – SBG6400 Web Manager Main Menu Buttons .....................................................................................24
Figure 25 – SBG6400 Web Manager Main Menu Links ..........................................................................................25
Figure 26 – Help Overview Screen...............................................................................................................................26
Figure 27 –Help Links Screen .....................................................................................................................................27
Figure 28 – Field Level Help Screen.............................................................................................................................27
Figure 29 – Wireless Primary Network Settings Screen..........................................................................................28
Figure 30 – WPS Setup Screen .....................................................................................................................................29
Figure 31 – Wireless Guest Network Screen .............................................................................................................31
Figure 32 – Change Your Network Name (SSID) and Password Screens............................................................33
Figure 33 – Wireless 802.11 Radio Screens...............................................................................................................34
Figure 34 – SBG6400 Web Manager Main Screen...................................................................................................36
Figure 35 – Change Username Screen.......................................................................................................................37
Figure 36 – Change User Password Screen...............................................................................................................37
Figure 37 – Firewall Protection Level Screen.............................................................................................................39
Figure 38 – Set Up Firewall Local Log Screen............................................................................................................39
Figure 39 – Parental Control-Change Time Zone Screen.......................................................................................40
Figure 40 – Firewall Parental Control Screen ............................................................................................................41

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Figure 41 – Create Port Triggers Screen ....................................................................................................................42
Figure 42 – Add Port Triggers Screen .........................................................................................................................42
Figure 43 – Create Forwarded Ports Screen .............................................................................................................43
Figure 44 – Add Forwarded Ports Screen ..................................................................................................................44
Figure 45 – Commonly Used Forwarded Ports List .................................................................................................45
Figure 46 – Advanced DMZ Host Screen....................................................................................................................45
Figure 47 – Firewall Remote Log Screen ....................................................................................................................46
Figure 48 – Device Status Button.................................................................................................................................47
Figure 49 – Device Status Screen.................................................................................................................................47
Figure 50 – SBG6400 Status – Product Information Screen..................................................................................48
Figure 51 – SBG6400 Status Connection Screen .....................................................................................................49
Figure 52 – SBG6400 Backup and Restore Screen..................................................................................................50
Figure 53 – Restore Factory Defaults Screen ............................................................................................................52
Figure 54 – Status Configuration Screen....................................................................................................................52
Figure 55 – SBG6400 USB Connect Screen...............................................................................................................53
Figure 56 – Basic Setup Screen (1 of 2) ......................................................................................................................58
Figure 57 – Basic Setup Screen (2 of 2) ......................................................................................................................58
Figure 58 – Basic DHCP Screen....................................................................................................................................60
Figure 59 – Basic DDNS Screen....................................................................................................................................61
Figure 60 – Basic Backup & Restore Screen..............................................................................................................62
Figure 61 – Basic Backup & Restore Screen..............................................................................................................63
Figure 62 – Advanced Options Screen........................................................................................................................64
Figure 63 – Advanced IP Filtering Screen...................................................................................................................66
Figure 64 – Advanced MAC Filtering Screen..............................................................................................................67
Figure 65 – Advanced Port Filtering Screen...............................................................................................................68
Figure 66 – Advanced Port Triggers Screen...............................................................................................................69
Figure 67 – Commonly Used Port Forwarding Port Numbers List.......................................................................70
Figure 68 – Advanced Port Forwarding Screen ........................................................................................................70
Figure 69 – Advanced DMZ Host Screen....................................................................................................................71
Figure 70 – Firewall Protection Level Screen.............................................................................................................73
Figure 71 – Firewall Parental Control-Set Time Zone Screen................................................................................74
Figure 72 – Firewall Parental Control Screen ............................................................................................................75
Figure 73 – Firewall Local Log Screen.........................................................................................................................76
Figure 74 – Firewall Remote Log Screen ....................................................................................................................78

Safety and Regulatory Information
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Safety and Regulatory
Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of
fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular
attention to all safety precautions. Retain the instructions for future reference.
•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are
affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to
dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
•This device was qualified under test conditions that included the use of the supplied cables between system
components. To ensure regulatory and safety compliance, use only the provided power and interface cables and
install them properly.
•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord
that complies with all applicable device safety requirements of the country of use.
•Installation of this device must be in accordance with national wiring codes and conform to local regulations.
•Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine
the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power
cord.
•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with
no part of the blades exposed.
•Place this device on a stable surface.
•Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial
cable-TV wall outlet.
•Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable
from the device or user’s PC.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.
This is to avoid damaging the device by local lightning strikes and other electrical surges.
i

Safety and Regulatory Information
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•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on
the device or use forced air to remove dust.
•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this
device due to lightning and power surges.
•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
•This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Articles 820.93 and
820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial
cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired
operation.
FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to
operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF
exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists,
feet and ankles) must be at least 21 cm (8 inches).

Safety and Regulatory Information
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This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already
approved in this filing.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
•This device may not cause interference, and
•This device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES-3 (B)/NMB-3 (B)
IC Radiation Exposure Statement
Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
Avis D'Industrie Canada (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions
suivantes :
•Cet appareil ne doit pas causer d'interférences et
•Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non
désiré.
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
Note Importante : cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non
contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de
rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division
Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA
products that comply with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the
Institute of Electrical Electronics Engineers
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible
representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to
other devices or services is perceived or identified as harmful.

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If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are
encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices
included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the
manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the
responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations
that may arise from failing to comply with these guidelines.
Security Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by
unauthorized users. For more information on how to protect your network, see Change the Default User Name and Password for
instructions or visit the ARRIS Support website: www.arris.com/consumer.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a ARRIS product, do not dispose of the product with residential or
commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or
regions, such as the European Union, have set up systems to collect and recycle electrical and electronic
waste items. Contact your local authorities for information about practices established for your region.

Getting Started
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Getting Started
Introduction
The ARRIS SURFboard®SBG6400 Wireless Gateway is a combination DOCSIS 3.0®cable modem
and 2.4 GHz Wi-Fi router. It provides secure ultra high-speed wired and wireless broadband
connections for your computer and other wireless network devices on your home or small
business network. The SBG6400 also includes a Wi-Fi®Pairing button option for quick and easy
connections for your WPS-enabled wireless devices.
This guide provides instructions for installing and configuring the SBG6400, setting up secure
wireless network connections, and managing your gateway and network configurations.
In The Box
Before installing the SBG6400, check that the following items are also included in the box. If any
items are missing, please contact your service provider for assistance or call ARRIS Technical
Support at 1-877-466-8646.
Table 1: SBG6400 Package Contents
Item
Description
SBG6400 Wireless
Gateway
High-speed DOCSIS 3.0 cable modem,
wireless access point (2.4 GHz only),
and two-port Ethernet router
Power Supply Power adapter and cord for an
electrical wall outlet connection
Ethernet Cable Category 5 Enhanced (Cat 5e) network
cable
Software License
& Regulatory Card
Safety and regulatory information,
software license, and warranty for the
gateway
1

Getting Started
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Item
Description
SBG6400 Quick
Start Guide
Provides basic information for
installing the gateway and setting up
a secure wireless connection on your
home network.
Additional Items Needed (Not Included)
The following items are not included in the box and must be purchased separately, if needed:
•Coaxial (coax) cable, if one is not already connected to a cable wall outlet
•USB cable for USB device connections
•RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
System Requirements
•High-speed Internet access account
•Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
•Compatible operating systems:
•Windows®10
•Windows 8
•Windows 7 Service Pack 1 (SP1)
•Windows Vista™ SP2 or later
•Windows XP SP3
Note : Microsoft no longer supports Windows XP. The SBG6400 should still function without any
problems.
•Mac®10.4 or higher
•UNIX®
•Linux®
Contact Information
For technical support and additional ARRIS product information:
•Visit the ARRIS Support website: www.arris.com/consumer
•Call ARRIS Technical Support: 1-877-466-8646

Product Overview
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Product Overview
Front Panel
Figure 1 – SBG6400 Front View
Table 2: SBG6400 Front Panel LED Icons
LED Icon
Blinking
On (Solid)
Not applicable – no LED on button
Note: The Wireless LED will blink
Amber to indicate the WPS pairing
process is in progress.
Not applicable – no LED on button
Not applicable – icon does not blink Green: Power is properly connected
Scanning for a downstream (receive)
channel connection
Green: Non-bonded downstream
channel is connected
Blue*: High-speed Internet connection
with bonded downstream channels
2

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LED Icon
Blinking
On (Solid)
Scanning for an upstream (send)
channel connection
Green: Non-bonded upstream channel
is connected
Blue*: High-speed Internet connection
with bonded upstream channels
Scanning for an Internet connection Green: Startup process completed
Note: This may also indicate that your
SBG6400 is connected to your service
provider, but it may not be provisioned.
Green: Wi-Fi enabled with encrypted
wireless data activity.
Amber: WPS Pairing process is
underway between the SBG6400 and
a WPS-enabled wireless device.
Green: Any of the following applies:
2.4 GHz wireless connection is made
between the SBG6400 and another Wi-
Fi enabled device on your home
network; for example, Wi-Fi telephone,
tablet, or laptop.
The WPS Pairing process between the
SBG6400 and WPS-enabled wireless
device was successful.
The WPS Pairing process either failed
or did not complete after two minutes.
Green: Read/write activity is detected
on the connected USB device.
Green: USB device is detected after it is
connected to the SBG6400.
*Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all
locations. Check with your service provider for availability in your area.
Wi-Fi Protected Setup™ (WPS)
Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy
solution for setting up a secure wireless network connection for any WPS-enabled wireless
device; such as a computer, tablet, gaming device, or printer. WPS automatically configures your
wireless network connections and sets up wireless security. See Use the SBG6400 WPS Pairing
Button for more information.

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Rear Panel
Figure 2 – SBG6400 Rear View
Table 3: SBG6400 Rear Panel Ports & Connectors
Port Name
Description
Two one-gigabit, 2.4 GHz only Ethernet ports for RJ-45 cable
connections:
Green - LED is ON - Indicates a device connection is detected
Green - LED is Blinking - Indicates data traffic is in progress
Amber - LED is ON – Indicates 10/100 Base-T connection(s)
Amber - LED is OFF – Indicates GigE connection(s)
USB 2.0 port connection to your USB device
Reset Button Can be used to reboot the gateway or reset the gateway settings.
To reboot (or restart) the gateway, press the indented Reset button
once using the end of a paper clip or other small object with a
narrow tip, and then release.
To reset the gateway configuration back to the factory default
settings, press and hold the indented Reset button for 15 seconds
using the end of a paper clip or other small object with a narrow
tip, and then release.
See
Reset Your Gateway Settings
for more information on an
alternative method to reset the gateway settings using the
SBG6400 Web Manager.

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Port Name
Description
Reset Button
(continued)
WARNING! Resetting to factory defaults also deletes any
custom gateway configurations, including your user passwords
and other security settings. You should back up the gateway
configuration files before resetting the gateway. See
Back Up
Your Gateway Configuration
for more information.
Coaxial cable connector
12VDC Power line voltage
WARNING! To avoid any damage to your SBG6400 Gateway,
only use the power adapter and cord provided in the box.
Gateway Label
The gateway label is located on the bottom of the SBG6400. It contains specific gateway ID
information that you may need when contacting your service provider or call ARRIS Technical
Support.
To receive Internet service, you may have to contact your service provider for assistance. You
may need to provide the following information listed on the gateway label:
•Gateway model name (SBG6400)
•Gateway MAC address (HFC MAC ID)
•Gateway serial number (S/N)

Installing the Gateway
SURFboard SBG6400 Wireless Gateway
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User Guide
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365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Installing the Gateway
This product is for indoor use only. Do not route the Ethernet cable(s) outside
of the building. Exposure of the cables to lightning could create a safety hazard
and damage the product.
Connect the SBG6400 to Your Computer
Before installing the SBG6400:
•Check with your service provider to ensure broadband cable service is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by an
Internet service provider.
Note : When contacting your service provider, you may need your gateway information listed on
the gateway label located on the bottom of the SBG6400 (see
Gateway Label ).
•Choose a location in your home where your computer and gateway are preferably near
existing cable and electrical wall outlets.
For the best Wi-Fi coverage, a central location in your home or building is recommended.
Note : The following installation procedure covers the wired Ethernet connection process so that you
can confirm that the SBG6400 was properly installed and can connect to the Internet.
Figure 3 – SBG6400 Connection Diagram
3

Installing the Gateway
SURFboard SBG6400 Wireless Gateway
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User Guide
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365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
1. Check that a coaxial cable is already connected to a live cable wall outlet or RF splitter
(optional).
2. Connect the other end of the coaxial cable to the Cable connector on the SBG6400.
Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable (included) to an available Ethernet port on the SBG6400.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer or other
network device in your home.
Optional: Repeat steps 3 and 4 for an additional computer or other network device that you
want to install as a wired connection on your home network.
5. Connect the power cord (included) to the Power port on the SBG6400.
6. Plug the other end of the power cord into an electrical wall outlet.
Note : This automatically powers ON the SBG6400.
Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you
should still perform the following gateway connectivity test to verify that the devices were
connected properly.
1. Power ON the computer connected to the SBG6400, if it is turned off, and then log on.
2. Contact your service provider to activate (provision) the SBG6400. You may have to provide
the HFC MAC ID listed on the gateway label.
Note : Your service provider may allow for automatic activation which will automatically launch its
own special website when you open a web browser.
3. After the SBG6400 is activated, open a web browser (Internet Explorer, Google Chrome,
Firefox, or Safari) on your computer or other network device.
If the service provider’s website did not open, continue with step 4. If it did open, proceed to
step 5.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.
The ARRIS website should open. If it did not open, do one of the following:
•See Troubleshooting Tips for more information.
•Contact your service provider for assistance.
Note : Do not attempt to change the network options on your computer to access the Internet.
Contact your service provider first.
5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6400 light up
in sequential order (see Front Panel for additional LED status information).
•If all four LEDs did not light up solid and you also do not have an Internet
connection, you may have to contact your service provider to reactivate the
SBG6400 or check for possible signal issues.
•If you still cannot connect to the Internet, please call ARRIS Technical Support.

Setting Up a Wireless Network Connection
SURFboard SBG6400 Wireless Gateway
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User Guide
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365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Setting Up a Wireless Network
Connection
ARRIS recommends that you first verify that your computer can connect to the Internet using an
Ethernet connection before configuring your wireless network.
You must already have Internet access in your home before setting up a wireless network
connection. Also, make sure your computer and the SBG6400 are connected through an
Ethernet connection.
Choose one of the following options to set up your wireless network connection:
•Launch the SBG6400 Quick Start Wizard
•Set Up a Wireless Network Using Your Computer
After setting up your wireless network connection, check that your wireless network connection
was set up properly. See Test Your Wireless Network Connection for more information.
Launch the SBG6400 Quick Start Wizard
The SBG6400 Quick Start Wizard is a six-step application to help you quickly customize the
default wireless network settings on your SBG6400. It configures your wireless network name
(SSID), Wi-Fi Security key (network password), and Wi-Fi Security code.
IMPORTANT NOTE : The quick start wizard uses the default settings already configured
for your SBG6400 to help you quickly set up your wireless home network. However, the
wizard will only let you change the wireless network name (SSID) and Wi-Fi Security key
(network password). After completing the wizard and getting your SBG6400 connected to
the Internet, you will be able to make additional network configuration changes to
further customize your wireless home network and connect your wireless devices. See
Configuring Your Wireless Network for more information.
1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the
computer connected to the SBG6400.
2. Type the default LAN IP address, http://192.168.0.1, in the Address bar and then
press Enter. The gateway Login screen displays (see Figure 4).
3. Type the default username and password. Both entries are case-sensitive.
•Username: admin
•Password: password
4