ArtDio IPF-2000 User manual

IPF2000PoE User’s Manual/使用手冊
V1.0 Version
www.artdio.com.tw

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Safety Instructions
•Do not attempt to service the product by yourself. Any servicing of this product should be referred to qualified service
personnel.
•To avoid electrical shock, do not put your finger, any pin, wire, or other metal objects into the vents and gaps.
•To avoid accidental fire or electrical shock, do not twist power cord or place it under heavy objects.
•The product should be connected to a power supply of the type described in the operating instructions or as marked on the
product.
•To avoid hazard to children, dispose of the product＇s plastic packaging carefully.
Please read all the instructions before using this product.

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Contents
Ⅰ. PRODUCT FEATURES.......................................................................................................................................................................................7
1.1 SOFTWARE FEATURES............................................................................................................................................................................................7
1.2 HARDWARE FEATURES...........................................................................................................................................................................................7
1.3 PRODUCT OVERVIEW .............................................................................................................................................................................................8
1.3.1 Phone Front View .........................................................................................................................................................................................8
1.3.2 Phone Side View...........................................................................................................................................................................................8
1.3.3 Phone Rear View ..........................................................................................................................................................................................9
Ⅱ. INSTALLATION..................................................................................................................................................................................................9
2.1 PACKAGE CONTENT ...............................................................................................................................................................................................9
2.2 HARDWARE INSTALLATION....................................................................................................................................................................................9
2.2.1 Installation with PSE Router.........................................................................................................................................................................9
2.2.2 Installation with Power Resources..............................................................................................................................................................10
2.2.3 Wall mount..................................................................................................................................................................................................10
2.3 LCD STATUS DISPLAY.........................................................................................................................................................................................11
Ⅲ.BASIC OPERATION...........................................................................................................................................................................................13
3.1 PHONE DIAGRAM .................................................................................................................................................................................................13
3.2 PHONE KEYS FUNCTION .......................................................................................................................................................................................14
Ⅳ.CONFIGURATION SETTINGS..........................................................................................................................................................................15
4.1 PHONE BOOK........................................................................................................................................................................................................15
4.2 CALL HISTORY......................................................................................................................................................................................................15
4.3 PHONE SETTING....................................................................................................................................................................................................15
4.3.1 Call forward ................................................................................................................................................................................................15
4.3.2 Do not Disturb.............................................................................................................................................................................................16
4.3.3 Alarm setting...............................................................................................................................................................................................16
4.3.4 Date/Time setting........................................................................................................................................................................................16
4.3.5 Volume&Gain.............................................................................................................................................................................................16
4.3.6 Ringer..........................................................................................................................................................................................................16
4.3.7 Auto Dail.....................................................................................................................................................................................................16
4.4 NETWORK.............................................................................................................................................................................................................16
4.4.1 WAN Setup.................................................................................................................................................................................................16
4.4.2 DNS.............................................................................................................................................................................................................17
4.4.3 Status...........................................................................................................................................................................................................17
4.5 SIP SETTING .........................................................................................................................................................................................................17
4.5.1 Service domain............................................................................................................................................................................................17
4.5.2 Codec...........................................................................................................................................................................................................17
4.5.3 RTP setting..................................................................................................................................................................................................18
4.6 NAT TRANSVERSAL.............................................................................................................................................................................................18
4.7 ADMINISTRATOR..................................................................................................................................................................................................18
Ⅴ. CONFIGURATION USING WEB BROWSER.................................................................................................................................................18
5.1 INFORMATION.......................................................................................................................................................................................................19
5.2 PHONE SETTING ...................................................................................................................................................................................................19

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5.2.1 Phone Book.................................................................................................................................................................................................19
5.2.2 Speed Dial...................................................................................................................................................................................................21
5.2.3 Dial Plan Setting .........................................................................................................................................................................................21
5.2.4 Call Forward................................................................................................................................................................................................23
5.2.5 Call Waiting................................................................................................................................................................................................24
5.2.6 DND Setting................................................................................................................................................................................................24
5.2.7 Volume Setting............................................................................................................................................................................................25
5.2.8 Melody Setting............................................................................................................................................................................................25
5.3 NETWORKING.......................................................................................................................................................................................................26
5.3. 1 Status..........................................................................................................................................................................................................26
5.3. 2 WAN Setting..............................................................................................................................................................................................27
5.3. 3 DDNS Setting ............................................................................................................................................................................................28
5.3. 4 SNTP Setting..............................................................................................................................................................................................29
5.4 SIP SETTING .........................................................................................................................................................................................................30
5.4. 1 Service Domain..........................................................................................................................................................................................30
5.4. 2 Port Setting.................................................................................................................................................................................................31
5.4. 3 Codec Setting.............................................................................................................................................................................................32
5.4. 4 Codec ID....................................................................................................................................................................................................32
5.4. 5 DTMF Setting............................................................................................................................................................................................33
5.4. 6 STUN Setting.............................................................................................................................................................................................34
5.4. 7 RPort Setting..............................................................................................................................................................................................34
5.4. 8 Other Setting..............................................................................................................................................................................................35
5.5 OTHERS ................................................................................................................................................................................................................35
5.5. 1 Auto Config................................................................................................................................................................................................35
5.5. 2 Firmware Upgrade .....................................................................................................................................................................................36
5.5. 3 Auto Update...............................................................................................................................................................................................37
5.5. 4 Default Setting ...........................................................................................................................................................................................38
5.5. 5 Advanced Setting.......................................................................................................................................................................................38
5.5. 6 System Auth...............................................................................................................................................................................................39
5.6 SAVE CHANGE......................................................................................................................................................................................................39
5.7 REBOOT................................................................................................................................................................................................................39
Ⅵ. PRODUCT SPECIFICATIONS..........................................................................................................................................................................40
Ⅶ. FREQUENTLY ASKED QUESTIONS (Q&A).................................................................................................................................................41

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目 錄
一．產品介紹..........................................................................................................................................................................................................45
1.1 軟體功能............................................................................................................................................................................................................45
1.2 硬體功能............................................................................................................................................................................................................45
1.3 產品外觀............................................................................................................................................................................................................46
1.3.1 話機正面...................................................................................................................................................................................................46
1.3.2 話機側面...................................................................................................................................................................................................46
1.3.3 話機背面...................................................................................................................................................................................................47
二．產品安裝..........................................................................................................................................................................................................47
2.1 包裝內容............................................................................................................................................................................................................47
2.2 設備連接............................................................................................................................................................................................................47
2.2.1 有 PSE 供電路由器的接法: ...................................................................................................................................................................47
2.2.2 有電源供電的接法:.................................................................................................................................................................................48
2.2.3. 牆面安裝..................................................................................................................................................................................................48
2.3 設備接入狀態顯示...........................................................................................................................................................................................49
三．話機按鍵設定.................................................................................................................................................................................................51
3.1 話機按鍵示意圖...............................................................................................................................................................................................51
3.2 話機按鍵功能說明...........................................................................................................................................................................................51
四．話機選單設定.................................................................................................................................................................................................53
4.1 PHONE BOOK ........................................................................................................................................................................................................53
4.2 CALL HISTORY......................................................................................................................................................................................................53
4.3 PHONE SETTING....................................................................................................................................................................................................53
4.3.1 Call forward ................................................................................................................................................................................................53
4.3.2 Do not Disturb.............................................................................................................................................................................................54
4.3.3 Alarm setting...............................................................................................................................................................................................54
4.3.4 Date/Time setting........................................................................................................................................................................................54
4.3.5 Volume&Gain.............................................................................................................................................................................................54
4.3.6 Ringer..........................................................................................................................................................................................................54
4.3.7 Auto Dial.....................................................................................................................................................................................................55
4.4 NETWORK.............................................................................................................................................................................................................55
4.4.1 WAN Setup.................................................................................................................................................................................................55
4.4.2 DNS.............................................................................................................................................................................................................55
4.4.3 Status...........................................................................................................................................................................................................55
4.5 SIP SETTING .........................................................................................................................................................................................................55
4.5.1 Service domain............................................................................................................................................................................................55
4.5.2 Codec...........................................................................................................................................................................................................56
4.5.3 RTP setting..................................................................................................................................................................................................56
4.6 NAT TRANSVERSAL.............................................................................................................................................................................................56
4.7 ADMINISTRATOR..................................................................................................................................................................................................56
五．網頁設定..........................................................................................................................................................................................................57
5.1 INFORMATION.......................................................................................................................................................................................................57
5.2 PHONE SETTING ...................................................................................................................................................................................................58
5.2.1 Phone Book.................................................................................................................................................................................................58

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5.2.2 Speed Dial...................................................................................................................................................................................................59
5.2.3 Dial Plan Setting .........................................................................................................................................................................................59
5.2.4 Call Forward................................................................................................................................................................................................61
5.2.5 Call Waiting Setting....................................................................................................................................................................................62
5.2.6 DND Setting................................................................................................................................................................................................62
5.2.7 Volume Setting............................................................................................................................................................................................63
5.2.8 Melody Setting............................................................................................................................................................................................63
5.3 NETWORKING.......................................................................................................................................................................................................64
5.3. 1 Status..........................................................................................................................................................................................................64
5.3. 2 WAN Setting..............................................................................................................................................................................................65
5.3. 3 DDNS Setting ............................................................................................................................................................................................66
5.3. 4 SNTP Setting..............................................................................................................................................................................................67
5.4 SIP SETTING .........................................................................................................................................................................................................68
5.4. 1 Service Domain..........................................................................................................................................................................................68
5.4. 2 Port Setting.................................................................................................................................................................................................69
5.4. 3 Codec Setting.............................................................................................................................................................................................70
5.4. 4 Codec ID Setting........................................................................................................................................................................................70
5.4. 5 DTMF Setting............................................................................................................................................................................................71
5.4. 6 STUN Setting.............................................................................................................................................................................................72
5.4 .7 RPort Setting..............................................................................................................................................................................................72
5.4. 8 Other Setting..............................................................................................................................................................................................73
5.5 OTHERS ................................................................................................................................................................................................................73
5.5. 1 Auto Config................................................................................................................................................................................................73
5.5. 2 Firmware Upgrade .....................................................................................................................................................................................74
5.5. 3 Auto Update...............................................................................................................................................................................................74
5.5. 4 Default Setting ...........................................................................................................................................................................................76
5.5. 5 Advanced Setting.......................................................................................................................................................................................76
5.5. 6 System Auth...............................................................................................................................................................................................77
5.6 SAVE CHANGE......................................................................................................................................................................................................77
5.7 REBOOT................................................................................................................................................................................................................77
六．產品規格..........................................................................................................................................................................................................78
七．常見問題與排解（Q&A）............................................................................................................................................................................79

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Ⅰ. Product Features
The ArtDio IPF2000PoE is the latest generation of Enterprise IP Phone that supports SIP (Session Initiation Protocol）, the
innovative technology and excellencies in engineering deliver the best voice quality and multiple control functionality.
1.1 Software Features
¾Support SIP v1.0 (RFC 2543),SIP v2.0(RFC 3261),TCP/UDP/IP, RTP/RTCP,
HTTP,ICMP,ARP/RARP,DNS,DHCP（include DHCP client and DHCP server）, SNTP,PPPoE,STUN,TFTP
protocols.
¾Support multiple audio codecs, including G.711 (64k bit/s, PCM), G.723.1 (6.3k / 5.3k bit/s), G.726 (16k / 24k /
32k / 40k bit/s, ADPCM), G.729A and G.729B .
¾Support VAD (Voice Activity Detection）,CNG (Comfort Noise Generation),LEC （Line Echo Cancellation）,Packet
Loss Compensation and Adaptive Jitter Buffer control.
¾Support standard calling functions, such as Caller ID Display and Block,Call Waiting,Call Hold,Call Transfer
(attended /blind),Call Forwarding and 3-way Conference.
¾Support in-band and out-of band DTMF (RFC2833) and SIP INFO.
¾Support for Layer 3 QoS（Tos Field）settings.
¾Support HTTP1.1 website settings,MD5 For SIP certification（RFC2069/RFC2617）, to ensure security level.
¾Support up to 3 SIP accounts,supports Outbound Proxy and up to 11 media channels concurrently.
¾Support configuration settings using phone keypad, through the website, Console control and Telnet settings, or
provide automated provisioning by downloading encrypted configuration file via HTTP/TFTP for enterprise users.
¾Built-in different ring tones allow for user-customization on ring tone settings.
¾Support firmware upgrade via HTTP or TFTP/FTP.
1.2 Hardware Features
¾1 x RJ-45 10/100M Base-T Ethernet ports, which enable to connect to WAN settings.
¾MIC & Line-Out jack, support headset which will auto switch to headset when plugged in.
¾Support functions of Speakerphone, Redial, Incoming/Dialed Call, Volume up and down, address book, Call
Transfer, 3-way Conference, DND (Do-Not-Disturb), Microphone Mute
¾Phone keypad supports switching between 2 lines, and 10 speed dial keys (0～9).

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1.3 Product Overview
1.3.1 Phone Front View
1.3.2 Phone Side View

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1.3.3 Phone Rear View
Note: You also can use a power adaptor with rated 9Vdc @ 1A output, center positive for non-PoE environment.
Ⅱ. INSTALLATION
2.1 Package Content
1 x IPF2000PoE IP Phone
1 x handset
1 x power adapter（Option）
1 x RJ-45 Cable
User＇s Guide
2.2 Hardware Installation
2.2.1 Installation with PSE Router
As a PD (powered device) IPF2000PoE supports IEEE 802.3af Power-over-Ethernet industrial standard, which allows
powering from a PSE (power sourcing equipment) router or equipment. You can only connect LAN interface of
IPF2000PoE with PSE Router directly, shown as following figure:

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2.2.2 Installation with Power Resources
You also can use a power adaptor with rated 9Vdc @ 1A output, center positive for non-PoE environment. If there is
IP router in use, please connect one end of RJ-45 network cable with IP router (or network switching device under IP
router) LAN interface and the other end with LAN interface of IPF2000PoE. You may also connect LAN interface of
IPF2000PoE with IP router directly, shown as following figure:
2.2.3 Wall mount
（1）IPF2000PoE can be wall mounted. There are two wall mount holes on the bottom of the main body

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（2）User can simply place the device against the wall with two holes placed to the fixed hanger position on the wall
After wall mounting the main body of IPF2000PoE, user will need to pull out the tab (extension downward) from handset cradle on
the top of the handset rest, and rotate the tab and plug it into the slot with the extension up for handset holding
2.3 LCD Status Display
After the device is connected and started, it will display in LCD for user to check
1. It means the Phone has not successfully registered in platform

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2. It means the Phone network connection is wrong.
3. It means the Phone is under normal use state.

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Ⅲ.Basic operation
3.1 Phone Diagram

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3.2 Phone keys Function
Key Series Key Name Description
MENU Press to enter【MENU】 mode to make chan
g
es on settin
g
and then
p
ress
【MENU】 to previous or exit 【MENU】 mode.
Selection Key
OK To confirm the settings
Calls Record Key CALL LOG Retrieve incoming Calls History and dialed Calls History, press 【UP】/
【Down】 key to navigate the selection. If the speakerphone is turned on
or the handset is picked up, the list of incoming Calls History will
automatically display.
Call Forwarding Key FWD Turn on and off Call Forward Function.
1 “1＂, “-＂ , “٫＂ , “!＂ , “?＂
2 “2＂, “a＂, “b＂, “c＂, “A＂, “B＂, “C＂
3 “3＂, “d＂, “e＂, “f＂, “D＂, “E＂, “F＂
4 “4＂, “g＂, “h＂, “i＂, “G＂, “H＂, “I＂
5 “5＂, “j＂, “k＂, “l＂, “J＂, “K＂, “L＂
6 “6＂, “m＂, “n＂, “o＂, “M＂, “N＂, “O＂
7 “7＂, “p＂, “q＂, “r＂, “s＂, “P＂, “Q＂, “R＂, “S＂
8 “8＂, “t＂, “u＂, “v＂, “T＂, “U＂, “V＂
9 “9＂, “w＂, “x＂, “y＂, “z＂, “W＂, “X＂, “Y＂,
“Z＂
0 “0＂, “space＂
* “*＂, “‧＂, “:＂, “@＂
Number Keys
（After entering setting
mode, it will enter
matching symbol if you
press the key quickly
and continuously）
＃ During IP line mode, press “#＂ key before dialing a call.
PHONE BOOK Press the key to search the phone book entries.
CONF Press the key to bring calling/called party into conference.
SPEAKER Press the key to enter hand-free mode.
TRANS/FLASH Press the key, enter phone number, and the active call will be transferred
to the number.
REDIAL Press the key to automatically redial the latest number.
HOLD Keep current phone connecting.
DEL/MUTE Press to delete digitals and calls history, and to set or cancel mute mode.
UP/VOL+ Press to navigate up, shift cursor to right and turn up.
Function Key
DOWN/VOL- Press to navigate down, shift cursor to left and turn down.

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Ⅳ.Configuration Settings
The IPF2000PoE IP phone supports multiple configuration settings. In this section, it mainly explains configuring using the phone
keypad. When the phone is connected properly, press the “Menu＂ button to enter the Menu mode to make changes on settings.
Press the “Menu＂ button again to exit from the Menu. If no action is made after entering the Menu mode for more than 10
seconds, it will exit automatically.
4.1 Phone Book
1．Search Search the phone book entries, to make a call or edit the entries.
2．Add entry Add a new phone book entry
3．Speed dial Set speed dial numbers. IPF2000PoE support 10 speed dial numbers, codes can choose
from among 0-9, if the code had previously stockpiled numbers New numbers will be
covered.
4．Erase all Delete all phone entries
4.2 Call history
1．Incoming calls Enter to retrieve Incoming Calls history, press OK for options, select “Save＂ to save
the changes or “Erase＂ to delete.
2．Dialed numbers Enter to retrieve Dialed Calls history, press OK for options, select “Save＂ to save the
changes or “Erase＂ to delete.
3．Erase record Enter to erase record of call history. Press “OK＂ for options, select between
“Incoming＂、“Dialed＂、“All＂ to erase records.
4.3 Phone setting
4.3.1 Call forward
1．All forward Forward all calls – go to Activation and select the options of “Enable＂ to turn on or
“Disable＂ to turn off the function. Go to “Number＂ option to enter the phone
number for call forwarding.
2．Busy forward Busy calls forward - go to Activation and select the options of “Enabled＂ to turn on or
“Disable＂ to turn off the function. Go to “Number＂ option to enter the phone
number for busy forwarding.
3．No answer forward No answer call forward - go to Activation and select the options of “Enable＂ to turn
on or “Disable＂ to turn off the function. Go to “Number＂ option to enter the phone
number for no answer forwarding.
4．Ring Timeout
forward Ring time out call forwarding – enter the number of ring times before a call times out,
then enter the phone number for call forwarding.

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4.3.2 Do not Disturb
1．Always Block all calls
2．By Period Block calls by certain time setting
3．Period Time Block calls by certain time duration setting
4.3.3 Alarm setting
1．Activation On/Off clock Alarm
2．Alarm time Set Alarm time, IPF2000PoE automatic Alarm at the preset time.
4.3.4 Date/Time setting
1．Date&Time Date and time setting
2．SNTP setting
SNTP：Turn on the SNTP to automatically update the time
Primary SNTP：Primary SNTP address
Secondary SNTP：secondary SNTP address
Time Zone：Time Zone setting
Adjustment time：Time adjustment setting
4.3.5 Volume&Gain
1．Handset volume Adjust handset volume, the maximum volume is 15.
2．Speaker volume Adjust speakerphone volume, the maximum volume is12.
3．Handset gain Adjust handset gain, the maximum gain is 15.
4．Speaker gain Adjust speakerphone gain, the maximum gain is 15.
4.3.6 Ringer
1．Ringer volume Adjust ringer volume, the maximum is 10.
2．Ringer type Select between 4 different types of Ring tones
4.3.7 Auto Dail
1．Auto Dial Auto dial setting – set the time interval in seconds for auto dial function. After the
phone number is entered and without pressing the “#＂ sign, it will auto dial out based
on the time set. Time interval setting is between 3 – 9 seconds.
4.4 Network
4.4.1 WAN Setup
1．IP Type IP mode type：
Fixed IP client：set fixed IP address

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DHCP client：Obtain IP address automatically from DHCP server
PPPoE client：PPPoE dial-up setting
2．Fixed IP setting IP address：set fixed IP address
Network mask: set subnet mask IP address
Default Gateway IP：set gateway IP address
3．PPPoE setting PPPoE setting：
User name：Enter PPPoE user ID
Password：Enter PPPoE password
4.4.2 DNS
1．Primary DNS Mostly DNS Setting
2．Secondary DNS Secondary DNS Setting
4.4.3 Status
To check the IP phone for the IP address and MAC number.
4.5 SIP setting
If the need for the Setting ,Please firstly Enter “System Authent＂ Submenu of ＂Administrator＂, Input Password (pre-set
value is the test) if the incorrect password, LCD display "incorrect", correct password LCD display "Correct." When the password
was confirmed and then user could SIP set.
4.5.1 Service domain
1．First realm Register the first SIP account:
Activation: Enable Register the SIP account
Disable Not Register the SIP account
Display name: LCD Display Name
User name: User name
Register name: register the account name
Register Password: register the account＇s Password
Domain server: Net domain names
Proxy Server: Voice Gateway for a landing on the heads of the IP address or
Net domain names
Outbound proxy: Speech Proxy
2．Second realm Register Secondary SIP account, like as up.
3．Third realm Register third SIP account, like as up.
4.5.2 Codec
1．Codec type Set Speech Coding format

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2．VAD Enable :Voice Activity detection ON
Disable: Voice Activity detection OFF
4.5.3 RTP setting
1．Outband DTMF ON/OFF Out band DTMF setting
2．Duplicate RTP Retransmission number of voice packets
4.6 NAT transversal STUN：Confirm to use STUN setting
STUN setting STUN server：STUN server address
4.7 Administrator
1．Auto config Auto configuration：Config mode：select configuration mode（Disable/TFTP/FTP）
TFTP server：TFTP server address
FTP server：FTP server address
FTP login name：FTP server login name
FTP password：FTP server password。
2．Default setting Default setting：
Load default：restore default setting
Abort：abort the process
3．System Authent System authentication setting
4．Version Display software version
5．Watch dog IP phone main control
6．Restart Restart the IP phone
Ⅴ. Configuration using Web Browser
Enter the Menu on the IP phone, go to Network/status to retrieve the IP address, then check on the IP address on the
connected computer system (make sure that the address of the IP Phone and the computer are in the same network segment), Then,
type the address http:// IPF2000PoE IP:9999 in the browser URL address, and login with the user name and password to enter the
configuration setting page. The three default users are “root＂, ＂system＂, ＂user＂. The password is “test＂(user may
change the password).
To save the configuration settings through the website, press “submit＂ after configuring on each page. Then, press the
“save changes＂ on the left-hand side column, click on “save＂. After the IP phone restart, it will save all the changes made
through the website.
The following display shows the on-screen instructions for the configuration using the web browser

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5.1 Information
Display the IP phone system information, including the firmware version.
Model Name Product mode
Firmware Version Firmware Version
Codec Version Codec Version Date
5.2 Phone Setting
5.2.1 Phone Book
If you need to add a phone number into the Speed Dial list, you need to input the position, the [Name] and the phone
number(by URL type).When you finish a new phone list, just click the “Add phone＂ button.

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PHONE Book
Item Description
Delete Selected Delete the selected entries.
Delete All Delete all entries.
Position Select the position to add phone entries.
Name Enter the name for the phone entries.
URL Enter the phone number.
Add Phone Press to confirm to add phone entries. Maximum phone book entries are 140.
Reset Reset the phone book entries