Yealink SIP-T20 User manual

USER MANUAL
Yealink SIP-T20

astervox sdn bhd (1066828-D)
7 Jalan Derumun, Damansara Heights
50490 Kuala Lumpur, Malaysia
Tel: [phone]
[email protected] www.astervox.com
© June 2014 astervox sdn bhd, all rights reserved.
This document is the sole property of astervox sdn bhd. It contains proprietary information of
astervox. astervox reserves the right to make changes to the specifications described herein at any
time and without notice in order to improve design or reliability of the product. The information in
this document has been carefully checked for accuracy; however, astervox makes no warranty
pertaining to the correctness of this document.
All product and company names are trademarks or registered trademarks of their respective
holders

About this Guide
Thank you for choosing astervox cloud telephony service.
astervox is a next generation (NGN) business telephone service that provides your
office with enterprise communication features over your existing broadband
connection. astervox uses the internet to route calls anywhere in the world to reduce
your communication costs. You can connect all of your office locations and enjoy
unlimited free calls between your employees. astervox support’s access on multiple
devices and allows you to be reachable on your phone extension wherever you are.
In this guide we will explain the features and functions of the Yealink SIP-T20 IP-Phone,
a high quality business phone with excellent features and HD call quality.
In this Guide
in this guide we will give you an overview of the phone features and functionalities.
The topics include:
•Chapter 1 - Unpacking and Installing
•Chapter 2 - Phone Overview
•Chapter 3 - Basic Call Features

Chapter 1 - Unpacking and Installing
Packing contents:
Assembling the Phone:
1. Attach the stand as shown below

2. Connect the handset and optional headset, as shown below:
3. Connect the network and power, as shown below:
You have two options for network and power connections. Your system administrator
will advise you on which one to use .

Chapter 2 - Phone Overview
NO
ITEM
DESCRIPTION
1
LCD Screen
Shows information about calls, messages, time, date and other data.
•Call information —Caller ID, call duration, missed calls, new voicemail
•Icons: for example, DND (Do not Disturb)
2
Power Indicator LED
Indicates phone power status.
3
Line Keys
Line Keys let you choose the second line
4
MESSAGE Key
Indicates and accesses voice messages
5
HEADSET Key
Toggles the headset mode.
6
TRAN Key
Transfers a call to another party
7
Redial Key
Redials a previously dialed number.
8
Speakerphone Key
Toggles the hands-free speakerphone mode.
9
Volume Key
Adjusts the volume of the handset, headset, speaker and ringer
10
Keypad
Provides the digits, letters, and special characters in context-sensitive
applications.
11
◀, ►, ▼, ▲, ok, x
Scroll through the displayed information, confirms or cancels an action
12
Menu, Hold, Conf, Dir
Function Keys for Main Menu, Call on Hold, Conference Call and
Directory

Icon Overview
Icons appear on the phone LCD screen are described in the following table:
ICON
DESCRIPTION
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
123
Numeric input mode
abc
abc Multi-lingual lowercase letters input mode
ABC
ABC Multi-lingual uppercase letters input mode
2aB
Alphanumeric input mode
Voice Mail
Auto Answer
Do Not Disturb
Call Forward
Call Mute
Keypad Lock
Received Calls
Dialed Calls
Missed Calls

astervox sdn bhd (1066828-D)
copyright 2014 –astervox sdn bhd –www.astervox.com
Chapter 3 - Basic Call Features
In this part of the Manual we will explain you the basic call features of astervox and
the IP-Phone and how to access them;
Making a Call;
IMPORTANT
To make calls to any landline, mobile or international destination from your extension, you
need to press 9followed by the number
Malaysia Mobile: press 9 followed by the number and press the send/# button (this will
initiate the call immediately otherwise the system will wait for 4 seconds before it initiates
the call)
e.g: Malaysia Mobile: [phone] #
Malaysia Penang: 9 04 1234567 #
Malaysia KL: 9 1234 5678 # or 9 03 1234 5678 # (for KL number 03 does not need to be
dialed)
For International calls there is a pin code protection installed for security reason, if you need
to do international calls please do send and email to [e-mail] to request a
pin number for your organization.

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to dial international calls: press 9 followed by the 00 + country code + number and press
the send / # button to initiate the call. The system will ask you for your Pin Code key in
your six-digit Pin Code followed by the send / # key.
e.g: 9 00 1 23456789 # (wait for the voice) 123456#
Ways to Initiate a call:
Key in the phone number and press send / #
Press the Loudspeaker button, dial the number and press send / #
Pick up the Handset, dial the number and press send / #

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Transfer – Blind / unattended:
An unattended transfer will forward the call to the remote party without any confirmation or
interaction.
When call comes in pickup call
Press TRAN and the user will be on-
hold (line1 green light will blink)
Dial the number you want to transfer to
Press TRAN again and the call is
transferred
Note: The Line1 green light stop blinking
and the line1 is free again.

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Transfer attended:
An attended transfer you do if you want to verify if the remote party is available and/or
wants to take the call
When call comes in pickup call
Press TRAN and the user will be on-
hold (line1 green light will blink)
Dial the number you want to transfer to
and press # send
Other party will pick up and you can ask
him if he wants the call.
IF YES:
•Press TRAN and the call is transferred
Note: The Line1 green light stop blinking
and the line1 is free again.
IF NO:
•Ask user to hang up the call
Press line1 (blinking green light) and
you have the user back on-line

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3 Way Conference
During a conversation you can invite a 3rd participant in the call and have a 3 way
conference.
When call comes in pickup call
Press CONF and the 1st user will be on-
hold (line1 green light will blink)
Dial the number you want to join into
the conference and press # send
Note: If the user who initiated the
conference hang-up the conference will be
over, invitees can leave

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On-hold and Off-hold (Take back line)
When call comes in pickup call
Press HOLD and the line will be on-hold
(line x green light will blink)
Press line x blinking green light
Note: If you put any line on-hold you can
call out via the other line.
When call comes in pickup call
Press HOLD and the line will be on-hold
(line x green light will blink)
Press the non-blinking line x
Dial the any number
After conversation is finished hang-up
the call
Press line x blinking green light to
take back the on-hold line

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Voicemail;
New voicemail: How-to detect if you have a new voicemail
Listen to your voicemail: How-to listen to your voicemail
Set/Change personal voicemail greetings: How-to Set and/or Change your voicemail
Delete personal voicemail greetings: How-to delete your personal voicemail greetings
Change voicemail password: How-to change your voicemail password
New voicemail
The message light will blink
Press message button
System will ask for password, key in your password
The system will present all the options, to listen to your
new voicemail press 1
Set/Change personal voicemail greeting
Press message button to login to your voicemail
Press 0 (zero) and follow the instructions
Delete personal voicemail greeting
Press message button to login to your voicemail
Press 0 (zero) to enter mailbox options
Select which greeting you want to delete and after to
record your message press #
Press 1 to accept the new (empty) recording
Change Voicemail password
Press message button to login to your voicemail
Press 0 (zero) to enter mailbox options
Press 5 change password and follow the instructions
If you have questions or face any issues please go to: http://support.astervox.com