Alcatel-Lucent 8262 User manual

8262 DECT Handset
Alarms: Geolocation and notification
Installation Manual
8AL90324ENAAed01-1602

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TABLE OF CONTENTS
1CONFIGURATION DOCUMENTATION 4
1.1 INTRODUCTION 4
1.2 OVERALL SOLUTION ARCHITECTURE 4
1.3 FEATURE CONFIGURATION WITH ALARM SERVER 8
1.4 CONFIGURE EMERGENCY CALL 10
1.5 CONFIGURE THE “MANDOWN“ALARM (MANDOWN) 10
1.6 CONFIGURE THE “NO MOVEMENT“ALARM (NO MOVEMENT) 11
1.7 CONFIGURE THE ALARM SHOCK (SCHOCK) 11
1.8 CONFIGURE THE PULL CORD ALARM (PULL CORD) 12
1.9 CONFIGURE THE LIVE CALLS 12
1.10 CONFIGURE THE KEY EVENT CALLS 13
1.11 CONFIGURE THE STATUS CALLS 13
2ALARMS SETTINGS 14
2.1 CONFIGURE THE ALARM MODE (ALARM MODE) 14
2.2 CONFIGURE THE ALARM SERVER (NOTIFICATION SERVER) 14
2.3 CHANGE THE ALARM PASSWORD 15
2.4 CONFIGURE THE LOCATION AUDIO SIGNAL. 16
2.5 CONFIGURE THE ALARM ACKNOWLEDGEMENT:ALARM ACK 16
2.6 CONFIGURE THE PARAMETER:DELAY TIME 17
2.7 CONFIGURE THE PARAMETER:PREALARM TIME 17
2.8 CONFIGURE THE PARAMETER:USER DELAY 17
2.9 CONFIGURE THE PARAMETER:INACTIVE DIALING TIME 18
2.10 CONFIGURE THE PARAMETER:SMART BEACON 18
2.11 CONFIGURE THE PARAMETER:COVERAGE WARNING 18
2.12 CONFIGURE THE PARAMETER:PREFERRED LOCATION 19
2.13 RESET ALL ALARM PARAMETERS 19

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3ALARM ACKNOWLEDGMENT 20
3.1 END THE LOCATION AUDIO SIGNAL 20
3.2 ALARM ACKNOWLEDGMENT 20
3.3 CHANGE THE ACKNOWLEDGMENT PASSWORD 20
4COMMUNICATION SERVER CONFIGURATION 21
4.1 INTRODUCTION 21
4.2 ALARM SYSTEM SUPPORT FOR OMNIPCX ENTERPRISE SERVER 21

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1Configuration documentation
This document describes the various service configurations and related parameters to alarm
systems targeted to premises equipped with Alcatel-Lucent Enterprise (ALE) Call Servers
infrastructure, DECT radio coverage via Base Stations, DECT wireless handsets, associated with an
alarm server or not.
1.1 Introduction
In the current world, Isolated Worker protection is becoming more and more a concern inside
companies and utilities organizations. Therefore, the end user is able to trigger an alarm following
any unexpected event using the Alarm button.
Additionally, this alarm feature shall come with localization data, so that First Aid can be sent to
the right location within the shortest delay.
A site infrastructure system server shall also monitor that all Radio Base stations are working
correctly and report any defect, so that all isolated workers working on site remain under system
coverage and are able to trigger an alarm when an incident occurs. This is currently achieved by
Alcatel-Lucent Enterprise call servers.
If the wireless DECT handset goes out of coverage, it will alert the user that it is not possible to
ensure this service by an audible audio signal (loud beeps) if coverage warning setting is enabled
(ON).
1.2 Overall solution architecture
1.2.1 Alarm servers
When there is an alarm server, additional digits are sent containing data that the alarm server
can process to provide specific features.
ALE DECT handsets can trigger an alarm and also receive a notification. Alarm servers collect
and aggregate alarms from different subsystems including DECT handsets with lone worker
protection capability, and then notify, in real time, the most appropriate person to respond to
the situation.

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1.2.2 Alcatel-Lucent Enterprise alarm server: OpenTouch Notification Service
The ALE OpenTouch Notification Service (OTNS) offers a native and optimized integration with
the ALE Call Servers and all ALE wired and wireless sets, including DECT handsets with lone
worker protection function.
Following is an example of such an architecture using the OpenTouch Notification Service.
The OTNS server interacts with the call server with signaling links and Voice links over an IP
connection. It is able to make or receive call to any fixed or wireless sets attached to the call
server.
•The OTNS server can receive or send alarms using the ALE ABC-F Protocol on IP with the
OmniPCX Enterprise, offering unique features such as long text messages of 40 characters
instead of 16 to convey richer alarm information, priority call feature or loudspeaker
announcement
•The OTNS server can also receive or send alarms from/to an OmniPCX Office RCE over a SIP
trunk, and also supports all ALE sets.
•OTNS interconnects with multiple alarm and notification subsystems thanks to its
compatibility with numerous industry standards, protocols and interfaces (ESPA/TAP, dry
contacts i.e. electric relays, DTMF, email, SMS, SNMP, KNX, social media, …)
•It also offers a set of applications to monitor alarms in real time (Real-Time Console), to
locate the origin of an alarm on a map (Graphical Floor Plan) and to generate reports
(Historical reporting) , all well fitting for the management of features such as isolated
worker protection.
•In addition to the support of wireless sets, OTNS offers several mobile applications for
smartphones and tablets over Wi-Fi and 3G/4G, allowing to generate alarms, receive
notifications as well as monitor alarms and manage their urgency.

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1.2.3 Third party alarm server architecture –example of New Voice Mobicall alarm server
Alarm processing will be managed together by the Alcatel-Lucent Enterprise call server and
third party alarm servers. Following is an example of such architecture using the New Voice
Mobicall alarm server.
The Mobicall server interacts with the call server with signaling links and Voice links. It is able
to make or receive call to any fixed or wireless sets attached to the Call server.
The Mobicall server can receive Alarms using the Alcatel-Lucent Enterprise Notification Server
(NS) Protocol (UDP & TCP/IP).
It can receive Alarms from multiples sources, such as:
ESPA 4.4.4: a serial protocol intended for the interconnection of paging equipment with
telephone exchanges or computer systems.
Connection & Alarm information forward over CSTA (identical to NS)
Sending alarms over voice links T0, T2, H.323, SIP etc. to address phones without display,
phones in multi-line mode, external fix and GSM phones.
Support of multi-connections to a multi –node A4400 and OXE structure

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1.2.4 Offered Alarm services
The Alcatel-Lucent Enterprise DECT system coupled to an alarm server offers functionalities such as
live calls, emergency calls, event keys, status calls, Mandown alarm, no movement alarm, shock
alarm and pull cord alarm.
Live signals are calls that are made automatically (every 90 seconds by default) by the
handset to the alarm server. The information sent to the alarm server allows the server to
confirm that the handset has coverage and is working.
Emergency calls are initiated by the user pressing and holding (or pressing twice) the
“Emergency call“ key.
Key event calls are also initiated by users when pressing particular keys on the numeric
keypad and also with the function keys F1/F2 (if “Key event” is activated and F1/F2 keys
has been programmed in the key settings). These are designed to notify the server that
certain tasks have been completed, for example, “room is ready“ in the case of a hotel
application.
Status calls are automatically established by the handset each time the handset is plugged
into or removed from the charger and each time the handset is switched on and off.
Mandown, no movement, shock and pull cord alarms are alarms triggered when the set
detects an abnormal situation.
Only emergency calls and event keys calls can be initiated by the user.
All these features must be activated and configured by the system administrator.

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1.3 Feature configuration with alarm server
To access the configuration menus of the various features:
Access MENU.
Alarm Set.
Access to Alarm settings menu.
If configured. Enter device PIN code (The default is 0000).
Ok.
1.3.1 Alarm settings menu
This menu allows you to activate, deactivate and set parameters.
Mode:activate or deactivate the option.
Sett: set feature parameters.
Alarms Trigger:
The Wireless Handset is able to warn about a critical situation for isolated worker.
Emergency call: this menu allows to program the call number dialed in case of emergency
call. The emergency call is activated by using red button key (hold or twice) or OK key
(hold).
Mandown: this menu allows activation of the “Mandown“ alarm feature. This feature
allows triggering an alarm when the set detects a loss of verticality during a configurable
time delay.
No movement: this menu allows activation of the “No movement“ alarm feature. This
feature allows triggering an alarm when the set does not detect any movement during a
configurable time delay.
Shock: this menu allows activation of the “Shock“ alarm feature. This feature allows
triggering an alarm when the set detects an abnormal shock.
Pull cord: this menu allows the user to trigger an alarm by a single wide handset movement
that will disengage a part from the handset, the other part of the cord being attached to
the user clothes.
Delay time: this parameter is a time delay where the handset is in an alarm condition
before triggering the prealarm phase.
Prealarm time: this parameter defines the time delay of the prealarm. This prealarm phase
precedes the alarm triggering. A signal and specific display warns the user that an alarm is
going to be triggered. At this step, the user can stop the alarm process.
User delay: this parameter defines the time before the set can get in alarm condition after
the user stops an alarm process during the prealarm phase.
Inactive dialing time: this parameter defines the time before the set can get in alarm
condition after dialing a number is interrupted more than the inactive dialing time value.

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Location Signal: this menu allows activation and configuration of the location audio signal
(LAS) feature of the phone. The LAS is triggered by the handset if the menu is activated on
the handset. LAS allows the handset to generate audio signal when an alarm was triggered
by handset user. It sends back LAS activation to the handset (if configured in alarm server).
The First Aid team is able then to locate handset rapidly as LAS creates an audio signal in
handset loudspeaker.
Alarm ack (on screenacknow. / Alarm with ack): this parameter allows the administrator
to require or not an on screen acknowledgement or an alarm acknowledgement.
Location & Events:
The Wireless Handset is able to send regular information or event triggered to an Alarm server.
Status/Live: this parameter allows you to activate or deactivate the live calls, status calls.
Alarm mode: this parameter allows you to select Enterprise or Office mode.
Key event: Key event calls are also initiated by users when pressing particular keys on the
numeric keypad.
Smart beacon: this parameter defines if an event is sent to the server when the user enters
in a Beacon area.
Notification server: these parameters allow you to enter access prefixes to manage access
to the interface used by the alarm server. First enter the main access prefix then enter a
second or backup prefix if necessary. These parameters relate to normal, urgent and very
urgent alarms as well as automatic Handsfree mode and server identification check. The
server configuration is made once and applies to all features.
Live delay: this parameter allows you to enter the time between two signal messages sent
by the handset.
Notification ring: this menu allows association of ring tones and volumes to alarm levels
sent by the alarm server (normal, urgent, very urgent).
Coverage warning: this menu allows activate an alarm (popup) when the phone goes out of
the coverage area.
Preferred location: this parameter allows defines the preferred mode for location (DECT or
Beacon).
Reset settings: this feature allows resetting of all alarm parameters.
New alarm password: this feature allows definition of a new alarm password to access the
alarm settings menu.

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1.4 Configure emergency call
Emergency calls are initiated by the user by pressing and holding the “Emergency call“ key or the
OK key. An emergency call is used to signal an emergency situation to the server, such as body or
material injury.
Access MENU.
Access to Alarm settings menu (password).
Alarm trigger
Emergency call
Mode:select the activation option.
oCall to number: an audio call is started with the predefined
emergency number. If no number is defined, there is no event.
oAlarm to server: the event is send to the server.
Sett: set feature parameters.
oHans-free mode: automatic activate handsfree on Alarm.
oLocation signal: send audio signal to locate the handset.
oEm. Call on OK Key: long press on OK key to trigger panic call.
oLock Alarm key: keep the emergency key unlock while the keypad
is locked.
oNumber: define emergency number.
If necessary, and in order to complete this configuration, make sure that the following parameters
are also configured:
oAlarm mode (mandatory)
oNotification server (mandatory)
oUser delay
oAlarm ack
1.5 Configure the “mandown“ alarm (Mandown)
This feature allows triggering an alarm when the set detects a loss of verticality during a
configurable time delay.
Access MENU.
Access to Alarm settings menu (password).
Alarm trigger
Mandown
Mode:select the activation option.
oCall to number: an audio call is started with the predefined
emergency number. If no number is defined, there is no event.
oAlarm to server: the event is send to the server.
Sett: set feature parameters.
oAngle: define the maximum angle before the set detects an
abnormal position (30, 40 or 60 degrees).
oLocation signal: send audio signal to locate the handset.
oNumber: define emergency number.
If necessary, and in order to complete this configuration, make sure that the following parameters
are also configured:
oAlarm mode (mandatory)
oNotification server (mandatory)
oDelay time
oPrealarm time
oUser delay
oLocation Signal
oSmart beacon

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1.6 Configure the “No movement“ alarm (No movement)
Access MENU.
Access to Alarm settings menu (password).
Alarm trigger
No movement
Mode:select the activation option.
oCall to number: an audio call is started with the predefined
emergency number. If no number is defined, there is no event.
oAlarm to server: the event is send to the server.
Sett:set feature parameters.
oLocation signal: send audio signal to locate the handset.
oNumber: define emergency number.
If necessary, and in order to complete this configuration, make sure that the following parameters
are also configured:
oAlarm mode (mandatory)
oNotification server (mandatory)
oDelay time
oPrealarm time
oUser delay
oLocation Signal
oInactive dialing time
oSmart beacon
1.7 Configure the alarm shock (Schock)
Access MENU.
Access to Alarm settings menu (password).
Alarm trigger
Shock
Mode:select the activation option.
oCall to number: an audio call is started with the predefined
emergency number. If no number is defined, there is no event.
oAlarm to server: the event is send to the server.
Sett: set feature parameters
oLocation signal: send audio signal to locate the handset.
oNumber: define emergency number.
oAcceleration: define the sensibility (10G –default, 15G, 20G)
If necessary, and in order to complete this configuration, make sure that the following parameters
are also configured:
oAlarm mode (mandatory)
oNotification server (mandatory)
oPrealarm time
oUser delay
oLocation Signal
oInactive dialing time
oSmart beacon

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1.8 Configure the pull cord alarm (Pull cord)
Access MENU.
Access to Alarm settings menu (password).
Alarm trigger
Pull cord
Mode:select the activation option.
oCall to number: an audio call is started with the predefined
emergency number. If no number is defined, there is no event.
oAlarm to server: the event is send to the server.
Sett: set feature parameters.
oLocation signal: send audio signal to locate the handset.
oNumber: define emergency number.
If necessary, and in order to complete this configuration, make sure that the following parameters
are also configured:
oAlarm mode (mandatory)
oNotification server (mandatory)
oPrealarm time
oUser delay
oLocation Signal
oInactive dialing time
oSmart beacon
1.9 Configure the live calls
Live calls are automatically made by the handset to the notification server. They are designed to
signal the server that the handset is under coverage and working.
Access MENU.
Access to Alarm settings menu (enter password).
Location & Events
Live
Mode:select the activation option.
Event to server: the event is send to the server.
Sett: configure Live delay.
The default time delay is 90 seconds. The live delay is the interval
between two live signal message attempts to the notification server. Valid
entries are between 30 to 999 seconds.
Live delay
Enter the time delay.
Save

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1.10 Configure the key event calls
Key event calls are also initiated by users when pressing particular keys on the numeric keypad.
Activating the key events feature enables the OK key as the emergency call key. Pressing and
holding this key triggers an emergency call.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Key events
Mode:select the activation option.
Event to server: the event is send to the server.
If programmed in the keys setting, F1 and F2 keys can be used as key events. The use of these keys
are equivalent to:
F keys
Equivalent key
F1 Short press
1
F1 Long press
2
F2 Short press
3
F2 Long press
4
1.11 Configure the status calls
Status calls are calls that are automatically made by the handset to the notification server. As
status calls are made when the handset is put in the charger or removed from the charger, as well
as before power off or after power on, this feature notifies the server whether the user can be
reached or not. This may be used in the event of emergencies and the user may or may not be
called, depending on handset status.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Status
Mode:select the activation option.
Event to server: the event is send to the server.

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2Alarms settings
2.1 Configure the alarm mode (Alarm mode)
Depending on the selected mode, the message will contain reduced or full location data. Mode
selection is performed once for all the alarm features.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Notification server
Alarm mode
Select the “Enterprise“, “Office“ mode.
2.2 Configure the alarm server (Notification server)
2.2.1 Configure the feature
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Notification server
Server 1 settings
Number
Enter the prefix to access the trunk line.
Fill up the identification codes of the different incoming alarm levels sent
by the alarm server.
oNormal alarm ID
oUrgent alarm ID
oVery urgent alarm ID
oHF Answer mode ID
oServer ID check
If necessary, configure the parameters of: Server 2 settings.
2.2.2 Configure the rings of incoming alarms
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Notification ring

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Normal alarm / Urgent alarm / Very urgent alarm
Select the ring to associate to the normal, urgent or very urgent alarm
(choice 1 to 4).
Normal alarm vol. / Urgent alarm vol. / Very urgent volume
Select the volume to associate to the normal, urgent or very urgent alarm
(choice 1 to 4).
Alarm ringing mode
Select ringing mode (off, beep, vibrate and/or ring).
2.2.3 Configure the forced ring of incoming alarms
You can configure the forced ring of the incoming alarms sent by the OXE notification server. When
a call from the alarm server is received, the handset always rings regardless of the handset
settings.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Notification ring
Forced ringing
Yes
2.3 Change the alarm password
This password allows access to the alarms settings menu and to end the location audio signal on a
set.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
New alarm passwrd
Enter current password.
Ok
Enter new password.
Ok
Confirm new password.
Ok

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2.4 Configure the location audio signal.
After an alarm is triggered, the alarm server can set a location audio signal on the phone. This
signal is designed to help rescue teams to locate the phone and its user.
2.4.1 Define the time and the melody of the location audio signal
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
Location signal
LAS duration
Select the desired location audio signal duration (5, 10, 15 or 20 minutes).
LAS signal
Select the melody of your choice.
If necessary, and in order to complete this configuration, make sure that the following parameter is
also configured: Alarm ack.
2.5 Configure the Alarm acknowledgement: Alarm ack
In the case of an emergency call or a location audio signal, you can acknowledge via an « On-screen
acknowledgment pop up”, via the alarm menu or with F1/F2 keys (if assigned). If “alarm with ack”
option is activated, the Emergency call, in "Alarm to server" mode, has to be acknowledged to warn
the central that the rescue team is on site. The Location Audio Signal (if activated) will stop only if
acknowledged.
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
Alarm ack
On-screen acknowledgment
oYes
Alarm with ack.
oYes

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2.6 Configure the parameter: Delay time
This parameter is a time delay where the handset is in an alarm condition before triggering the
prealarm phase.
This phase does not apply to the feature: Emergency call.
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
Delay time
Select the desired duration (off, 5, 10, 20, 30, 60, 90, 120 or 240 seconds).
2.7 Configure the parameter: Prealarm time
This parameter defines the time delay of the prealarm. This prealarm phase precedes the alarm
triggering. A signal and specific display warns the user that an alarm is going to be triggered. At
this step, the user can stop the alarm process. This phase does not apply to the feature: Emergency
call.
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
Prealarm time
Select the desired duration (off, 5, 10, 20, 30, 60, 90, 120 or 240 seconds).
2.8 Configure the parameter: User delay
This parameter defines the time before the set can get in alarm condition after the user stops an
alarm process during the prealarm phase.
This phase does not apply to the feature: Emergency call.
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
User delay
Select the desired duration (off, 5, 10 or 15 minutes).

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2.9 Configure the parameter: Inactive dialing time
Inactive dialing time: this parameter defines the time before the set can get in alarm condition
after dialing a number is interrupted more than the inactive dialing time value.
Access MENU.
Access to Alarm settings menu (password).
Alarms Trigger
Inactive dialing time
Select the desired duration (off, 5, 10 or 15 minutes).
2.10 Configure the parameter: Smart beacon
This parameter defines if an event is sent to the server when the user enters in a Beacon area.
Access MENU.
Access to Alarm settings menu (password).
Location & events
Smart beacon
Mode:select the activation option.
oEvent to server: the event is send to the server.
Sett: set feature parameters
oProximity mode: send event when you entering and/or leaving the
area.
oNotification Sens: notification sensitivity.
oSend live or differ: send live notification.
2.11 Configure the parameter: Coverage Warning
When the alarming mode is active and the coverage warning activated, the phone will display a pop
up screen asking for acknowledgment when the phone goes out of the coverage area. As long as the
phone is out of coverage, this pop up screen will be displayed unless acknowledged.
Access MENU.
Access to Alarm settings menu (password).
Location & events
Coverage Warning
Yes / Off
Activate/ deactivate the feature.

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2.12 Configure the parameter: Preferred Location
This parameter defines the preferred mode for location (DECT or Beacon).
Access MENU.
Access to Alarm settings menu (password).
Location & events
Preferred location
Select the preferred mode:
oDECT
oBT (Beacon)
2.13 Reset all alarm parameters
This feature allows resetting of all alarm parameters.
Access MENU.
Access to Alarm settings menu (password).
Location & Events
Reset settings
Yes
Select “yes“ to reset all alarm parameters.

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3Alarm acknowledgment
After an alarm is triggered, the alarm server can set an location audio signal on the phone. This
signal is designed to help rescue teams to locate the phone and its user.
3.1 End the location audio signal
Access MENU.
Alarm ack.
If configured. Enter device PIN code (The default is empty).
Send alarm ack
The location audio signal ends up.
3.2 Alarm acknowledgment
If “alarm with ack” option is activated, the alarm, in "Alarm to server" mode, has to be
acknowledged to warn the central that the rescue team is on site.
3.3 Change the acknowledgment password
You can change the password you need to enter to stop the location audio signal. You can also
choose to not enter any password for acknowledging an alarm.
Access MENU.
Alarm ack.
If configured. Enter device acknowledge password (the default is empty).
New alarm ack PIN
Enter old password (not requested if entering a password for the first time).
Enter new password (leave field empty if you don’t want to enter a password
when acknowledging an alarm).
Confirm new password (leave field empty if you don’t want to enter a
password when acknowledging an alarm).