Cisco Cisco 7960 User manual

The Cisco 7960 IP telephone provides easy access to a
wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
RING VOLUME
• With your phone idle, press the volume key to hear
the current ring volume
• Press either the up or down volume key to change the
ring volume
• When the ring times out, the setting will be saved
RING TYPE
• Press the SETTINGS button
• Press the 2 on the dialing pad or scroll to Ring Type
• Press “Select” button twice
• Use the scroll key to select a ring type
• Press the PLAY soft key to hear the ring type
• Press the SELECT soft key to save the ring type
TO PLACE A CALL
Internal
• Lift Handset, press the Speaker button, line button or
the New Call soft key
• Dial Extension
External
• Lift Handset, press the Speaker button, line button or
the New Call soft key
• Local – Dial 9 + Number
• Long Distance – Dial 8 + 1 + Number
LAST NUMBER REDIAL
• Press the REDIAL soft key
CALL HOLD
To Place a Call on Hold
• From an existing conversation, press the HOLD soft
key
To Retrieve a Call on Hold
• Press the RESUME soft key
• If there are multiple calls on hold, scroll to the desired
line before pressing the RESUME soft key
CALL FORWARD
• When your phone is idle, press the CFWDALL soft
key
• Enter the number, OR press MESSAGE key for
sending calls directly to Voicemail
To Cancel
• Press the CFWDALL soft key
TO TRANSFER A CALL
• During a call, press the TRANSFER soft key
• Dial the number
• Announce the call
• Press the TRANSFER soft key to complete the
transfer, hang up
OR
• If the person you attempt to transfer the call to is not
available, press the END CALL soft key and
the RESUME soft key to return to the original caller
CONFERENCE CALL (maximum of 6)
While a call is in progress, press the MORE soft key and
then press the CONFRN soft key. Dial the extension or
outside number.
• After the party answers, press the CONFRN soft key
to bring the parties together
To add additional parties
• Repeat the above steps
To reconnect to the Conference when a called party isn’t
joining
• If the person you attempt to bring into the conference
is not available, press the END CALL soft key and
then the RESUME soft key to return to the conference
call
To remove the last party
• Press the MORE soft key
• Press RMLSTC soft key to drop the last party
PICK UP
If your group is set up in software
• When a phone is ringing within your group
• Get dial tone
• Press the MORE soft key until you see PICK UP, then
select the feature
• The call will begin ringing on your phone with the
caller Id of the person the call was for
• To accept the call, press the ANSWER soft key
• You are now connected
CALL PARK
To Park a Call
• On an existing call, press the MORE soft key and then
the PARK soft key, the call is automatically placed
into a park position, note the position
• Hang Up
To Retrieve a Parked Call
• Dial the park position to which the call was parked,
you are now connected

FAST DIALS
Programming the fast dials
• Press the DIRECTORIES button
• Scroll to and select Personal Directory
• If prompted, enter your UserID (network login name)
and PIN (12345); press SUBMIT.
• Scroll to and select Personal Fast Dials
• Scroll to the next available line
• Press the SELECT soft key
• Press the ASSIGN soft key
• Enter the number
• Press the UPDATE soft key
Using the fast dials
• Press the DIRECTORIES button
• Scroll to and select Personal Directory
• If prompted, enter your UserID (network login name)
and PIN (12345); press SUBMIT
• Scroll to and select Personal Fast Dials
• Scroll to the line number or enter the line number on
the dialing pad
• Press the DIAL soft key
Using the Internet for Fast Dial Programming
• Address: https://FastDial/ccmuser
• Network login username
• Password: 12345
DIRECTORIES
• To view Missed, Received or Placed calls, press the
DIRECTORIES button
• Scroll to the directory that you would like to view
• Press the SELECT soft key
• To place a call to one of the phone numbers from
within the directory, press the DIAL soft key if it’s an
internal number or press the EDIT DIAL soft key,
press the 9 on the dialing pad, then press the DIAL
soft key if it’s an external number
LCD CONTRAST
• Press the SETTINGS button
• Press the 1 on the dialing pad or scroll to Contrast
• Use the UP and DOWN soft keys to change the
contrast
• Press the OK soft key to save the setting
“?” INFORMATION BUTTON
• Press the ? button and then any other button on your
phone to get information on how to use that button or
key
VOICE MAIL SETUP AND ACCESS
To enroll with voice mail (first use)
• Press the Messages button.
• Enter the first time enrollment password = 12345.
• Follow prompts to:
• Record your name –
press # key as soon as you say your name
• Record a greeting
• Set a new password (min 6-15 digits)
To rerecord your name press 4 then 3 and follow
prompts
To log on to voice mail from your phone
• Press the Messages button.
• Enter your password, press the # key
To log on to voice mail from another inside phone
• Press the Messages button.
• Press the * key when voice mail answers
• Enter your ID (7 digit extension), then press # key.
• Enter your password, then press the # key.
To log on to voice mail from outside
• Dial the external voice mail phone number 261-9800
or your own 7 digit extension
• Press the * key when voice mail answers
• Enter your ID (7 digit extension), then press # key.
• Enter your password, then press the # key.
TO TRANSFER A CALLER DIRECTLY TO
VOICEMAIL
• While connected to the caller, press the TRANSFER
soft key
• Press *01
• Enter the person’s 5 digit extension you are
transferring to
• Press the TRANSFER soft key again, quickly
TO LEAVE A QUICK MESSAGE IN
SOMEONES MAILBOX
• Get dial tone
• Press *01
• Enter the person’s 5 digit extension you would like to
leave a message for
• Record your message
• Hang up