Avaya J169 User manual

Using Avaya J169 / J179 IP Phones SIP
Release 1.5
Issue 1
October 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 27, 2017—11:10 AM (UTC)

© 2017, Avaya Inc.1
All Rights Reserved.2
Note3
Using a cell, mobile, or GSM phone, or a two-way radio in close4
proximity to an Avaya IP telephone might cause interference.5
Documentation disclaimer6
“Documentation” means information published in varying mediums7
which may include product information, operating instructions and8
performance specifications that are generally made available to users9
of products. Documentation does not include marketing materials.10
Avaya shall not be responsible for any modifications, additions, or11
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Warranty28
Avaya provides a limited warranty on Avaya hardware and software.29
Refer to your sales agreement to establish the terms of the limited30
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available to Avaya customers and other parties through the Avaya33
Support website: https://support.avaya.com/helpcenter/34
getGenericDetails?detailId=C20091120112456651010 under the link35
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THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56
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COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71
SERVICE.72
Licenses73
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya76
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79
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CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87
AND ANYONE ELSE USING OR SELLING THE SOFTWARE88
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YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91
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INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94
THESE TERMS AND CONDITIONS AND CREATE A BINDING95
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96
APPLICABLE AVAYA AFFILIATE (“AVAYA”).97
Avaya grants You a license within the scope of the license types98
described below, with the exception of Heritage Nortel Software, for99
which the scope of the license is detailed below. Where the order100
documentation does not expressly identify a license type, the101
applicable license will be a Designated System License as set forth102
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for which the license is granted will be one (1), unless a different105
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computer programs in object code, provided by Avaya or an Avaya108
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or modified versions thereto. “Designated Processor” means a single111
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to be accessed by multiple users. “Instance” means a single copy of114
the Software executing at a particular time: (i) on one physical115
machine; or (ii) on one deployed software virtual machine (“VM”) or116
similar deployment.117
License types118
Designated System(s) License (DS). End User may install and use119
each copy or an Instance of the Software only: 1) on a number of120
Designated Processors up to the number indicated in the order; or 2)121
up to the number of Instances of the Software as indicated in the122
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electronic means established by Avaya specifically for this purpose.127
Shrinkwrap License (SR). You may install and use the Software in128
accordance with the terms and conditions of the applicable license129
agreements, such as “shrinkwrap” or “clickthrough” license130
accompanying or applicable to the Software (“Shrinkwrap License”).131
Heritage Nortel Software132
“Heritage Nortel Software” means the software that was acquired by133
Avaya as part of its purchase of the Nortel Enterprise Solutions134
Business in December 2009. The Heritage Nortel Software is the135
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Heritage Nortel Software, Avaya grants Customer a license to use139
Heritage Nortel Software provided hereunder solely to the extent of140
the authorized activation or authorized usage level, solely for the141
purpose specified in the Documentation, and solely as embedded in,142
for execution on, or for communication with Avaya equipment.143
Charges for Heritage Nortel Software may be based on extent of144
activation or use authorized as specified in an order or invoice.145

Copyright1
Except where expressly stated otherwise, no use should be made of2
materials on this site, the Documentation, Software, Hosted Service,3
or hardware provided by Avaya. All content on this site, the4
documentation, Hosted Service, and the product provided by Avaya5
including the selection, arrangement and design of the content is6
owned either by Avaya or its licensors and is protected by copyright7
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relating to the protection of databases. You may not modify, copy,9
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any content, in whole or in part, including any code and software11
unless expressly authorized by Avaya. Unauthorized reproduction,12
transmission, dissemination, storage, and or use without the express13
written consent of Avaya can be a criminal, as well as a civil offense14
under the applicable law.15
Virtualization16
The following applies if the product is deployed on a virtual machine.17
Each product has its own ordering code and license types. Note,18
unless otherwise stated, that each Instance of a product must be19
separately licensed and ordered. For example, if the end user20
customer or Avaya Channel Partner would like to install two21
Instances of the same type of products, then two products of that22
type must be ordered.23
Third Party Components24
“Third Party Components” mean certain software programs or25
portions thereof included in the Software or Hosted Service may26
contain software (including open source software) distributed under27
third party agreements (“Third Party Components”), which contain28
terms regarding the rights to use certain portions of the Software29
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Linux OS source code (for those products that have distributed Linux31
OS source code) and identifying the copyright holders of the Third32
Party Components and the Third Party Terms that apply is available33
in the products, Documentation or on Avaya’s website at: https://34
support.avaya.com/Copyright or such successor site as designated35
by Avaya. The open source software license terms provided as Third36
Party Terms are consistent with the license rights granted in these37
Software License Terms, and may contain additional rights benefiting38
You, such as modification and distribution of the open source39
software. The Third Party Terms shall take precedence over these40
Software License Terms, solely with respect to the applicable Third41
Party Components to the extent that these Software License Terms42
impose greater restrictions on You than the applicable Third Party43
Terms.44
T9 Text Input and other products are covered by one or more of the45
following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,46
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and47
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,48
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.49
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,50
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.51
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic52
of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 153
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea54
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of55
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,56
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;57
additional patent applications are pending58
The following applies only if the H.264 (AVC) codec is distributed with59
the product. THIS PRODUCT IS LICENSED UNDER THE AVC60
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A61
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE62
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH63
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC64
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A65
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO66
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS67
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.68
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,69
L.L.C. SEE HTTP://WWW.MPEGLA.COM.70
Service Provider71
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S72
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT73
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS74
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE75
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM76
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S77
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN78
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE79
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING80
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,81
THE AVAYA CHANNEL PARTNER IS REQUIRED TO82
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE83
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,84
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.85
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL86
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED87
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE88
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES89
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY90
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72991
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 92
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS93
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR94
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN95
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE96
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC97
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED98
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR99
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO100
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE101
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION102
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE103
OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://104
WWW.MPEGLA.COM.105
Compliance with Laws106
You acknowledge and agree that it is Your responsibility for107
complying with any applicable laws and regulations, including, but not108
limited to laws and regulations related to call recording, data privacy,109
intellectual property, trade secret, fraud, and music performance110
rights, in the country or territory where the Avaya product is used.111
Preventing Toll Fraud112
“Toll Fraud” is the unauthorized use of your telecommunications113
system by an unauthorized party (for example, a person who is not a114
corporate employee, agent, subcontractor, or is not working on your115
company's behalf). Be aware that there can be a risk of Toll Fraud116
associated with your system and that, if Toll Fraud occurs, it can117
result in substantial additional charges for your telecommunications118
services.119
Avaya Toll Fraud intervention120
If You suspect that You are being victimized by Toll Fraud and You121
need technical assistance or support, call Technical Service Center122
Toll Fraud Intervention Hotline at [phone] for the United123
States and Canada. For additional support telephone numbers, see124
the Avaya Support website: https://support.avaya.com or such125
successor site as designated by Avaya.126
Security Vulnerabilities127
Information about Avaya’s security support policies can be found in128
the Security Policies and Support section of https://129
support.avaya.com/security.130
Suspected Avaya product security vulnerabilities are handled per the131
Avaya Product Security Support Flow (https://132
support.avaya.com/css/P8/documents/100161515).133
Downloading Documentation134
For the most current versions of Documentation, see the Avaya135
Support website: https://support.avaya.com, or such successor site136
as designated by Avaya.137
Contact Avaya Support138
See the Avaya Support website: https://support.avaya.com for139
product or Hosted Service notices and articles, or to report a problem140
with your Avaya product or Hosted Service. For a list of support141
telephone numbers and contact addresses, go to the Avaya Support75
website: https://support.avaya.com (or such successor site as76
designated by Avaya), scroll to the bottom of the page, and select77
Contact Avaya Support.78

Regulatory Statements1
Australia Statements2
Handset Magnets Statement: 3
Danger:
The handset receiver contains magnetic devices that can4
attract small metallic objects. Care should be taken to avoid5
personal injury.6
Industry Canada (IC) Statements7
RSS Standards Statement8
This device complies with Industry Canada licence-exempt RSS9
standard(s). Operation is subject to the following two conditions:10
1. This device may not cause interference, and11
2. This device must accept any interference, including12
interference that may cause undesired operation of the13
device.14
Le présent appareil est conforme aux CNR d'Industrie Canada15
applicables aux appareils radio exempts de licence. L'exploitation est16
autorisée aux deux conditions suivantes:17
1. L'appareil ne doit pas produire de brouillage, et18
2. L'utilisateur de l'appareil doit accepter tout brouillage19
radioélectrique subi, même si le brouillage est susceptible20
d'en compromettre le fonctionnement.21
Radio Transmitter Statement22
Under Industry Canada regulations, this radio transmitter may only23
operate using an antenna of a type and maximum (or lesser) gain24
approved for the transmitter by Industry Canada. To reduce potential25
radio interference to other users, the antenna type and its gain26
should be so chosen that the equivalent isotropically radiated power27
(EIRP) is not more than that necessary for successful28
communication.29
Conformément à la réglementation d'Industrie Canada, le présent30
émetteur radio peut fonctionner avec une antenne d'un type et d'un31
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie32
Canada. Dans le but de réduire les risques de brouillage33
radioélectrique à l'intention des autres utilisateurs, il faut choisir le34
type d'antenne et son gain de sorte que la puissance isotrope35
rayonnée équivalente ne dépasse pas l'intensité nécessaire à36
l'établissement d'une communication satisfaisante.37
This Class B digital apparatus complies with Canadian ICES-003.38
Cet appareil numérique de la classe B est conforme à la norme39
NMB-003 du Canada.40
Radiation Exposure Statement41
This equipment complies with FCC & IC RSS102 radiation exposure42
limits set forth for an uncontrolled environment. This equipment43
should be installed and operated with minimum distance 20cm44
between the radiator & your body. This transmitter must not be co-45
located or operating in conjunction with any other antenna or46
transmitter.47
Cet équipement est conforme aux limites d'exposition aux48
rayonnements ISEDétablies pour un environnement non contrôlé.49
Cet équipement doit être installé et utilisé avec un minimum de 2050
cm de distance entre la source de rayonnement et votre corps.51
Japan Statements52
Class B Statement53
This is a Class B product based on the standard of the VCCI Council.54
If this is used near a radio or television receiver in a domestic55
environment, it may cause radio interference. Install and use the56
equipment according to the instruction manual.57
58
Denan Power Cord Statement59
Danger:
Please be careful of the following while installing the60
equipment:61
• Please only use the connecting cables, power cord, and62
AC adapters shipped with the equipment or specified by63
Avaya to be used with the equipment. If you use any64
other equipment, it may cause failures, malfunctioning,65
or fire.66
• Power cords shipped with this equipment must not be67
used with any other equipment. In case the above68
guidelines are not followed, it may lead to death or69
severe injury.70
71
本製品を安全にご使用頂くため、以下のことにご注意ください。72
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず73
製品に同梱されております添付品または指定品をご使用くだ74
さい。添付品指定品以外の部品をご使用になると故障や動作75
不良、火災の原因となることがあります。76
•同梱されております付属の電源コードを他の機器には使用し77
ないでください。上記注意事項を守らないと、死亡や大怪我78
など人身事故の原因となることがあります。79
México Statement80
The operation of this equipment is subject to the following two81
conditions:82
1. It is possible that this equipment or device may not cause83
harmful interference, and84
2. This equipment or device must accept any interference,85
including interference that may cause undesired operation.86
La operación de este equipo está sujeta a las siguientes dos87
condiciones:88
1. Es posible que este equipo o dispositivo no cause89
interferencia perjudicial y90
2. Este equipo o dispositivo debe aceptar cualquier91
interferencia, incluyendo la que pueda causar su operación92
no deseada.93
Power over Ethernet (PoE) Statement94
This equipment must be connected to PoE networks without routing95
to the outside plant.96
Taiwan Low Power Radio Waves Radiated Devices Statement97
802.11b/802.11g/BT:98
Article 12 — Without permission granted by the NCC, any company,99
enterprise, or user is not allowed to change frequency, enhance100
transmitting power or alter original characteristic as well as101
performance to an approved low power radio-frequency devices.102
Article 14 — The low power radio-frequency devices shall not103
influence aircraft security and interfere legal communications; If104
found, the user shall cease operating immediately until no105
interference is achieved. The said legal communications means radio106
communications is operated in compliance with the107
Telecommunications Act. The low power radio-frequency devices108
must be susceptible with the interference from legal communications109
or ISM radio wave radiated devices.110
111

U.S. Federal Communications Commission (FCC) Statements1
Compliance Statement2
The changes or modifications not expressly approved by the party3
responsible for compliance could void the user’s authority to operate4
the equipment.5
To comply with the FCC RF exposure compliance requirements, this6
device and its antenna must not be co-located or operating to7
conjunction with any other antenna or transmitter.8
This device complies with part 15 of the FCC Rules. Operation is9
subject to the following two conditions:10
1. This device may not cause harmful interference, and11
2. This device must accept any interference received,12
including interferences that may cause undesired13
operation.14
When using IEEE 802.11a wireless LAN, this product is restricted to15
indoor use, due to its operation in the 5.15 to 5.25GHz frequency16
range. The FCC requires this product to be used indoors for the17
frequency range of 5.15 to 5.25GHz to reduce the potential for18
harmful interference to co channel mobile satellite systems. High-19
power radar is allocated as the primary user of the 5.25 to 5.35GHz20
and 5.65 to 5.85GHz bands. These radar stations can cause21
interference with and/or damage to this device.22
Class B Part 15 Statement23
For product available in the USA/Canada market, only channel 1~1124
can be operated. Selection of other channels is not possible.25
This equipment has been tested and found to comply with the limits26
for a Class B digital device, pursuant to Part 15 of the FCC Rules.27
These limits are designated to provide reasonable protection against28
harmful interferences in a residential installation. This equipment29
generates, uses and can radiate radio frequency energy and, if not30
installed and used in accordance with the instructions, may cause31
harmful interference to radio communications. However, there is no32
guarantee that interference will not occur in a particular installation. If33
this equipment does cause harmful interferences to radio or34
television reception, which can be determined by turning the35
equipment off and on, the user is encouraged to try to correct the36
interference by one or more of the following measures:37
• Reorient or relocate the receiving antenna.38
• Increase the separation between the equipment and receiver.39
• Connect the equipment into an outlet on a circuit different from40
that to which the receiver is connected.41
• Consult the dealer or an experienced radio/TV technician for42
help.43
Radiation Exposure Statement44
This equipment complies with FCC radiation exposure limits set forth45
for an uncontrolled environment . This equipment should be installed46
and operated with minimum distance of 8 in or 20 cm between the47
radiator and your body. This transmitter must not be co-located or48
operating in conjunction with any other antenna or transmitter.49
EU Countries50
This device complies with the essential requirements and other51
relevant provisions of Radio Equipment Directive 2014/53/EU. A copy52
of the Declaration may be obtained from http://support.avaya.com or53
Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–54
1233 USA.55
WiFi and BT transmitter56
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM57
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM58
General Safety Warning59
• Use only the Avaya approved Limited Power Source power60
supplies specified for this product.61
• There is a risk of explosion if you use an incorrect type of62
battery in the DECT handset. Replace used batteries with the63
correct battery type: Nickel Metal Hydride (NiMH),64
rechargeable, size AAA.65
- This product uses NiMH batteries which are recyclable and66
must not be disposed of as municipal waste to reduce the67
risk of releasing substances into the environment. At the68
end of the battery’s useful life, remove the rechargeable69
batteries and take them to the nearest battery collection70
location to be recycled.71
• Ensure that you:72
- Do not operate the device near water.73
- Do not use the device during a lightning storm.74
- Do not report a gas leak while in the vicinity of the leak.75
- Limit the power to the device over telecommunications76
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.77
To ensure the EMC Class B compliance when using a Collaboration78
Station with an external HDMI monitor, the monitor must be of a type79
with an external AC or DC power supply.80
Trademarks81
The trademarks, logos and service marks (“Marks”) displayed in this82
site, the Documentation, Hosted Service(s), and product(s) provided83
by Avaya are the registered or unregistered Marks of Avaya, its84
affiliates, its licensors, its suppliers, or other third parties. Users are85
not permitted to use such Marks without prior written consent from86
Avaya or such third party which may own the Mark. Nothing87
contained in this site, the Documentation, Hosted Service(s) and88
product(s) should be construed as granting, by implication, estoppel,89
or otherwise, any license or right in and to the Marks without the90
express written permission of Avaya or the applicable third party.91
Avaya is a registered trademark of Avaya Inc.92
All non-Avaya trademarks are the property of their respective owners.93
Linux® is the registered trademark of Linus Torvalds in the U.S. and94
other countries.95

Contents
Chapter 1: Introduction.......................................................................................................... 10
Purpose................................................................................................................................ 10
Chapter 2: Phone overview.................................................................................................... 11
Phone overview..................................................................................................................... 11
Physical layout...................................................................................................................... 12
Chapter 3: Getting started...................................................................................................... 16
Logging in to your phone........................................................................................................ 16
Locking and unlocking your deskphone................................................................................... 16
Logging out of your phone...................................................................................................... 17
Chapter 4: Call Operation....................................................................................................... 18
Making a call......................................................................................................................... 18
Calling a person from the contacts list..................................................................................... 18
Making a call using edit dialing............................................................................................... 18
Autodialing a pre-assigned number......................................................................................... 19
Calling a person from the call history....................................................................................... 19
Redialing a number............................................................................................................... 19
Speed dialing a person.......................................................................................................... 20
Answering a call.................................................................................................................... 20
Ignoring an incoming call....................................................................................................... 20
Speed dialing to a monitored extension................................................................................... 20
Putting a call on hold............................................................................................................. 21
Muting a call......................................................................................................................... 21
Answering an active call on a monitored extension................................................................... 22
Picking up a call to another call pickup group........................................................................... 22
Picking up a call to another extension..................................................................................... 22
Answering a call for a call pickup group member...................................................................... 22
Interrupting a call with a whisper page..................................................................................... 23
Making a blind transfer........................................................................................................... 23
Viewing the status of monitored stations.................................................................................. 24
Excluding others from bridging on to your call.......................................................................... 24
Making an outgoing call on a bridged line................................................................................ 25
Answering a call on a bridged line........................................................................................... 25
Joining a call on a bridged line................................................................................................ 26
Independent alerting for each bridged call appearance............................................................. 26
Transferring a call to a monitored deskphone........................................................................... 26
Making an attended transfer................................................................................................... 27
Making an unattended transfer............................................................................................... 28
Handling a call by using MDA................................................................................................. 29
Making a call using a Click to dial link..................................................................................... 29
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Making a call using URI dialing............................................................................................... 29
Making an emergency call...................................................................................................... 30
Recording a call.................................................................................................................... 30
Parking a call........................................................................................................................ 31
Unparking a call.................................................................................................................... 31
Dialing an E.164 number........................................................................................................ 31
Handling Conference Call...................................................................................................... 31
Using the conference feature............................................................................................ 31
Adding a person to an active call...................................................................................... 31
Adding a person on hold to a conference call..................................................................... 32
Putting a conference call on hold...................................................................................... 32
Dropping the last participant from a conference call........................................................... 32
Viewing the details for a conference.................................................................................. 32
Call History........................................................................................................................... 33
Turning off call history...................................................................................................... 33
Viewing call history details............................................................................................... 33
Viewing the call history.................................................................................................... 34
Adding an entry from the call history to your contacts list.................................................... 34
Removing an entry from call history.................................................................................. 34
Clearing all call history entries.......................................................................................... 35
Handling Contact List............................................................................................................. 35
Using the contacts feature................................................................................................ 35
Adding a new contact...................................................................................................... 35
Editing a contact.............................................................................................................. 36
Searching for a contact.................................................................................................... 36
Extended searching......................................................................................................... 37
Viewing the details for a contact....................................................................................... 37
Accessing Exchange contacts.......................................................................................... 37
Making an auto intercom call.................................................................................................. 38
Initiating a group page........................................................................................................... 38
Calling someone in your intercom group............................................................................ 39
Chapter 5: Handling Presence............................................................................................... 40
Presence.............................................................................................................................. 40
Viewing contact presence status............................................................................................. 40
Changing the presence status................................................................................................ 40
Enabling SAC when DND is active.......................................................................................... 41
Chapter 6: Customizing Settings.......................................................................................... 42
Options & Settings................................................................................................................. 42
Setting redial options....................................................................................................... 43
Configuring visual alerts................................................................................................... 43
Displaying the Phone screen on dialing............................................................................. 43
Displaying the Phone screen on receiving a call................................................................. 44
Setting the audio path...................................................................................................... 44
Contents
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Setting dialing options...................................................................................................... 44
Toggling name and number.............................................................................................. 45
Displaying call timers....................................................................................................... 45
About Features .................................................................................................................... 46
Accessing the Features screen ........................................................................................ 46
Using bridged call appearances........................................................................................ 46
Monitoring other extensions at a glance............................................................................ 47
SLA Mon™ overview........................................................................................................ 47
Assigning labels to auto-dial numbers............................................................................... 48
Setting up automatic call back.......................................................................................... 48
Blocking your extension from displaying during calls.......................................................... 48
Displaying your extension on outgoing calls....................................................................... 49
Setting up enhanced call pickup alerting ........................................................................... 49
Tracing a malicious call.................................................................................................... 50
Visual alert for an encrypted call....................................................................................... 50
Activating EC500 for simultaneous ringing on multiple phones............................................ 50
Extending a call to your cell phone (EC500)...................................................................... 51
Retrieving a voice mail..................................................................................................... 51
About Hotline.................................................................................................................. 51
About Team Button.......................................................................................................... 51
Browser.......................................................................................................................... 53
Using the WML browser................................................................................................... 53
Hunt Group Busy............................................................................................................. 53
Using Hunt Group Busy................................................................................................... 54
About forwarding calls..................................................................................................... 54
Activating Send All Calls.................................................................................................. 54
Activating call forwarding................................................................................................. 54
Disabling call forwarding.................................................................................................. 55
Enabling call forwarding when your line is busy or you do not answer.................................. 55
Setting rules for enhanced call forwarding......................................................................... 55
Setting up speed dialing......................................................................................................... 57
Setting up favorites................................................................................................................ 57
Personalizing labels............................................................................................................... 57
Screen and Sound Settings.................................................................................................... 58
Adjusting the brightness or contrast of the display.............................................................. 58
Setting the text size......................................................................................................... 59
Setting a ring tone for your deskphone.............................................................................. 59
Setting a ring tone for incoming forwarded calls................................................................. 59
Setting a ring tone for Team Button................................................................................... 60
Setting a ring tone for a call pickup group.......................................................................... 60
Assigning specific ring tone to a contact............................................................................ 61
Setting an alert for a call pickup group............................................................................... 61
Changing the background logo......................................................................................... 62
Contents
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Turning button click sounds on and off.............................................................................. 62
Turning error tones on or off............................................................................................. 62
Setting key repeat delay................................................................................................... 63
Enabling wireless headset bidirectional signaling............................................................... 63
Turning Continuous Scrolling on or off............................................................................... 63
Changing the display language............................................................................................... 64
Setting the time format..................................................................................................... 64
Setting Advance Options........................................................................................................ 65
Turning automatic gain control on or off............................................................................. 65
Integrating other applications with your phone................................................................... 65
Configuring Hearing Aid Compatibility............................................................................... 66
Setting headset profile..................................................................................................... 67
Enabling Away Timer....................................................................................................... 67
Chapter 7: Related resources................................................................................................ 68
Documentation...................................................................................................................... 68
Finding documents on the Avaya Support website............................................................. 70
Viewing Avaya Mentor videos................................................................................................. 70
Support................................................................................................................................ 71
Contents
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Chapter 1: Introduction1
Purpose2
This document describes how to use Avaya J169 / J179 IP Phone features.3
This document is intended for people who use Avaya J169 / J179 IP Phones.4
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Chapter 2: Phone overview1
Phone overview2
The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business3
communications. The phones support eight call appearances with four lines of call display. The4
phones can support up to three button modules, and each button module supports 24 call5
appearances.6
The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color7
display.8
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Physical layout1
2
3
4
2
3
4
5
6
7
8
9
10
11
13
14
15
16
1
2
Phone overview
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Callout number Name Button Icon Description
1 Beacon LED N/A The beacon LED flashes a red light to
the upper-right corner of the phone,
which indicates that you have a voice
mail, an incoming call or you are on a
call using the hands free speaker
capability.
2 Phone display N/A The first line shows status information
such as the time and date, primary
extension, error indications, and
missed calls. The second line, called
the Status Line, provides information,
such as when you can use the right or
left navigation arrows to view other
screens or menus. The Status Line
also provides messages related to the
current application or the actions that
you must perform on a screen. Call
appearances appear below the Status
Line. The number of call appearances
available to make or receive calls
depend on how your administrator
administers the system.
3 Line Keys N/A The line buttons with integrated LEDs
show which lines are in use and
correspond to the lines on the display.
Press the line button to select that line.
For an incoming call, the green LED
blinks. While the deskphone is off-
hook, both the red and the green LED
glow. Lines also indicate if the system
or system number has enabled or
disabled a feature in the Feature or
System Numbers view. The green LED
glows to indicate that a feature is
enabled. When you turn off the
feature, the LED turns off.
Note:
For multiple call appearance
alerting, the phone highlights the
call appearance with the most
recent incoming call.
4 Softkeys N/A Use the softkeys to act on the
highlighted line on the screen. The
softkey labels show you the action that
each key produces. The labels and the
Table continues…
Physical layout
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Callout number Name Button Icon Description
actions vary depending on the screen
that the phone displays.
5, 7 Navigation ring and OK The OK button performs the action of
selecting the function assigned to the
left most soft key function.
The navigation arrows performs the
action of scrolling through various
sections of the phone display.
6 Phone screen The Phone button displays the Phone
screen when you press the button.
During a call, you can gain access to
the following options from the Phone
screen:
• Hold
•Conference
• Transfer
• Drop call
8 Menu When you press Home, you gain
access to the Avaya Menu to configure
options and settings, access the
browser or any applications available.
9 Contacts When you press Contacts, the Phone
screen displays the entries in your
contact list.
10 Recents When you press History, the Phone
screen displays the history of your
outgoing, incoming, and missed calls.
The icon on the History the
deskphone lights the button when you
have missed calls. The top line shows
the Missed Call icon and the number
of calls that you have missed.
13 Headset Press the Headset button to use the
headset if connected.
11 When you press Message, you are
connected directly to
your voice mail system. The
deskphone lights this button
when you have voice mail messages
waiting. To listen to
Table continues…
Phone overview
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Callout number Name Button Icon Description
your voice mail messages, ensure that
the system
administrator configures the voice mail
for your extension.
14 Speaker N/A Press the Speaker button to use the
speakerphone. To take a call off
speakerphone, lift the handset or
press the Headset button.
16 Volume If you press + or - on the Volume
button on an active call, the phone
increases or decreases the volume of
your handset, or speaker accordingly.
When you are not on an active call,
pressing these buttons adjusts the
ringer volume.
15 Mute Press the Mute button to mute a call in
progress. To unmute the call, press the
Mute button again.
Physical layout
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Chapter 3: Getting started1
Logging in to your phone2
About this task3
Perform this task to log in to your phone.4
The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP5
devices with your extension. If you register to multiple devices, you can perform functions, such as6
switching to another registered device during an active call or bridging on to calls at multiple7
registered devices.8
Procedure9
1. On the login screen, enter the extension number that your administrator assigned to you for10
login.11
2. Press Enter or OK or #.12
3. Enter the password that your administrator assigned to you.13
4. Press Enter or OK or #.14
Locking and unlocking your deskphone15
About this task16
Locking your phone when it is idle prevents it from being used to make a call, with the exception of17
an emergency call. When locked, a padlock symbol displays and the only actions you can take are18
to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it19
out; you are still logged in but must enter your login password when you unlock the phone. If you20
press a button that is not allowed on a locked phone, an error is displayed with a beep.21
Note:
Ensure that you do not have any active calls when you lock the phone.22
When you lock your phone, your presence status changes to Away.23
Procedure24
1. From the Features screen, press Phone Lock.25
2. Press Lock on the phone screen.26
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3. To unlock your phone, press Unlock and enter the password you use for deskphone login.1
Logging out of your phone2
Procedure3
1. Go to Avaya Menu > Log out .4
2. Press OK or Log Out soft key.5
3. Press Yes to confirm.6
Logging out of your phone
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Chapter 4: Call Operation1
Making a call2
Procedure3
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available4
line.5
2. Dial the number you want to call.6
If you are on a mute call, you can select an available call line appearance by using Up or7
Down arrows.8
Calling a person from the contacts list9
Procedure10
1. Press Contacts.11
2. Select the person or number that you want to call.12
3. Find the contact that you want to call by typing the name of the person as listed.13
For example, if you added John Smith to your contacts List as “Smith, John”, start typing the14
last name rather than his first name. Each time you press the dialpad, the list display shifts to15
match your input. You can also scroll up or down to locate the contact.16
4. Press Call or OK.17
Making a call using edit dialing18
Procedure19
1. From the Phone screen, enter the number you want to call.20
2. To edit the number, press Bksp to erase the previous character, one character at a time. To21
change the character format press the 123 softkey.22
3. Press Call or OK.23
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Autodialing a pre-assigned number1
About this task2
Your system administrator may set up frequently called numbers such as Information Technology or3
the Help Desk as Autodial numbers, so you can dial them with one touch.4
Procedure5
1. From the Phone screen, scroll right till you gain access to the System Numbers menu.6
To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial7
numbers on page 48.8
2. Select the number you want to call.9
3. Press the Call softkey or the OK button.10
Calling a person from the call history11
Procedure12
1. Press the History button.13
2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,14
answered calls, or outgoing calls.15
3. Scroll up or down to select the person or number you want to call.16
4. Select the person or number you want to call.17
5. Press the Call softkey or the OK button.18
Redialing a number19
Procedure20
1. From the Phone screen, press Redial.21
The phone redials the last number or a list of the most recent numbers that you have dialed22
appears from which you can select a number to redial. For information on redial settings, see 23
Setting Redial Options on page 43.24
Note:
The phone clears the last number dialed and redial list if you clear the Outgoing Call25
Log. Also, the redial softkey disappears.26
2. If you are working with a redial list, scroll to the number to call and press Call or OK.27
Your system administrator can disable Redial functionality.28
Autodialing a pre-assigned number
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Speed dialing a person1
Procedure2
On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.3
If speed dial numbers are assigned to a button module attached to your phone, press the button4
assigned to the person you want to call.5
Answering a call6
Procedure7
Answer an incoming call in one of the following ways:8
• If you are not on another call, lift the handset or press the line button next to the incoming call,9
press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to10
answer using the headset.11
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and12
press Answer or OK. The deskphone automatically answers the incoming call and puts the13
previous call on hold.14
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone15
Screen on Ringing option to Yes.16
Ignoring an incoming call17
About this task18
Use this procedure to turn off the ringer for an incoming call.19
Procedure20
From the Phone screen, press Ignore.21
Speed dialing to a monitored extension22
23
About this task24
Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to25
which you make the call is in an idle state. If the monitored deskphone has an active call redirection26
Call Operation
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