AT&T Merlin II User manual

AT&T
999-504-139
MERLIN
®
II
COMMUNICATIONS SYSTEM
MERLIN II Attendant
Planning Forms

©1989 AT&T
All Rights Reserved
Printed in USA
Issue 1
July, 1989
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T
To order copies of this document, call the AT&T Customer Information Center, 1-800432-6600 and
include the document number 999-504139 with your order.

MERLIN II Attendant Planning Form A
Business Days
You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and
night operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:
●
Monday through Friday-Open from 8:30 a.m. to 5 p.m.
● Saturday and Sunday–Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN II Attendant to activate the business schedule. Refer to the programming information that came
with the unit.
NOTE:
If you do not set the MERLIN II Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
● To change the defaults for” the days of the week your business is open, use this form.
● To change the defaults for your business hours, refer to Planning Form B.
CHANGING YOUR BUSINESS DAYS
Indicate your normal days of business by assigning each day of the week one of the following codes:
(1) Open or (2) Closed.
Business Days
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Use the programming instructions on the back of this form to enter these changes.
Code
MERLIN II Attendant Planning Form A 1

How to Program:
NOTE:
Remember to set the current date and time for the MERLIN 11 Attendant. Refer to the
programming information that came with the unit for further information. If you do not set the
MERLIN II Attendant clock, the unit remains in Day mode at all times.
1.
2
3
4
5
6
Enter authorized caller mode.
a Dial the MERLIN II Attendant extension number from a Touch Tone phone, preferably a single-line
set.
b Wait for an answer.
cDial * immediately followed by your authorized caller code and #.
The two-beep confirmation tone sounds.
NOTE: If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
Dial *74 followed by a code for the day of the week.
(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday, (6) Friday, (7) Saturday.
Dial one digit to indicate whether your business is open or closed for the day you specified.
(1) Open, (2) Closed.
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
Repeat steps 2 and 3 of this procedure for each day of the week.
Continue programming.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form A

MERLIN II Attendant Planning Form B
Business Hours
You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and
night operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:
● Monday through Friday–Open from 8:30 a.m. to 5 p.m.
● Saturday and Sunday–Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN II Attendant to activate the business schedule. Refer to the programming information that came
with the unit.
NOTE:
If you do not set the MERLIN 11 Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
● To change the defaults for your business hours, use this form.
● To change the defaults for the days of the week your
SET BUSINESS HOURS
Indicate your normal operating hours for every day your
closing time 24-hour format (hours and minutes). If your
leading zero.
business
business
is open, refer to Planning Form A.
is open by entering an opening and
entry number is less than 10, you must enter a
NOTE:
Use the
You must have programmed a day as “Open” (using the programming command *74) before any
business hours that you program will take effect. Refer to Planning Form A for further information.
programming
Day
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
or
Entire Week
Open
Close
(Same business hours for all 7 days.)
instructions on the back of this form to enter these changes.
MERLIN II Attendant Planning Form B 1

How to Program:
NOTE:
Remember to set the current date and time for the MERLIN II Attendant. Refer to the
programming information that came with the unit for further information. If you do not set the
MERLIN 11 Attendant clock, the unit remains in Day mode at all times.
1.Enter authorized caller mode.
a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial * immediately followed by your authorized caller code and #.
The two-beep confirmation tone sounds.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN 11
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
Dial *73 followed by a code for the day of the week.
(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday (6) Friday (7) Saturday (8) Sunday
(9) Entire week -7 days.
Dial two digits for the opening hour (00 through 23) using 24-hour time (00 is midnight).
Dial two digits for the opening minute (00 through 59).
Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight).
Dial two digits for the closing minute (00 through 59).
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
Repeat steps 2 through 6 of this procedure for each additional day as needed.
Continue programming.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form B

MERLIN II Attendant Planning Form C
Announcement Time Reallocation
Each announcement has been assigned a default duration (in seconds) as foIlows:
Day
= 20
Night = 20
Transfer Fail =14
Hold
= 05
Connect = 05
The total duration for all announcements cannot exceed 64 seconds.
Use this form if you want to perform either of the following:
● Change the length of any announcement
● Remove an announcement from use by changing its duration to zero
Caution:
All previously recorded announcements are erased when you use the programming procedure on
the back of this form to reallocate (change) announcement durations. You must rerecord all
announcements after using this procedure.
REALLOCATING ANNOUNCEMENT TIME
Enter a new duration for your announcements in seconds. Then, record these changes in the table below
using the foIlowing instructions:
● If your entry is less than 10, you must enter a leading zero. For example, five seconds is entered as 05.
● TO remove an announcement from use, change its time length to zero (00).
● If you make any changes, make sure the total duration for all announcements
seconds.
Announcement
Duration
Day
Night
Transfer Fail
Hold
Connect
Use the programming instructions at the back of this form to enter these changes.
is not greater than 64
MERLIN II Attendant Planning Form C 1

How to Program:
NOTE: This procedure erases all recorded announcements.
1 Enter authorized caller mode.
aDial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial “ immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound (#) sign each time a pound (#)
sign appears in a programming command.
2 Dial *49.
NOTE:
This step erases all announcements. To exit without reallocating the time for each
announcement, skip to step 8.
3 Dial two digits representing the maximum length in seconds for the Day announcement.
4 Dial two digits representing the maximum length in seconds for the Night announcement.
5 Dial two digits representing the maximum length in seconds for the Transfer Fail announcement.
6 Dial two digits representing the maximum length in seconds for the Hold announcement.
7 Dial two digits representing the maximum length in seconds for the Connect announcement.
8 Dial #.
The two-beep confirmation tone sounds.
9 Continue programming.
or
Exit authorized caller mode by dialing *#.
10 To disconnect, dial #.
2 MERLIN II Attendant Planning Form C

MERLIN II Attendant Planning Form D
Announcement Recordings
You can use the standard announcement format provided by filling in the blanks as necessary, or you can
write your own message for each announcement you plan to use. Use the programming instructions on the
back of this form to record your announcements.
DAY ANNOUNCEMENT greets any calls answered by the MERLIN II Attendant when in Day mode and
instructs the caller to dial a number to contact a particular department or dial zero for the operator.
“Thank you for calling
.
If you are calling from a Touch-Tone phone and know the -digit extension number of the person
you are calling, you may dial it any time during this message.
For
,
please dial 1.
For
,
please dial 2.
For
,
please dial 3.
For
,
please dial 4.
For
,
please dial 5.
Or stay on the line for further assistance. ”
Your message if different:
NIGHT ANNOUNCEMENT greets callers after normal business hours and when the business is closed
(Night mode).
“Thank you for calling
Our normal business hours are
.
a.m. to p.m. Monday through Friday. If you are
calling from a Touch-Tone phone and know the -digit extension number of the person you are
calling, you may try to reach your party directly, or stay on the line to leave a message. ”
Your message if different:
TRANSFER FAIL ANNOUNCEMENT informs the caller that the call cannot be completed.
The person you are calling is unavailable at this time. To leave a message, dial
,
or stay on the
line for further assistance. ”
Your message if different:
MERLIN II Attendant Planning Form D 1

HOLD ANNOUNCEMENT informs callers that they are to hold while the call is transferred.
“Please hold while your call is being connected. ”
Your message if different:
CONNECT ANNOUNCEMENT informs the person whose extension is dialed that a call is being transferred.
“Connecting a call to you. ”
Your message if different:
How to Program:
NOTE: Make sure that you play back each message after you have finished recording it. If you record a
message that is longer than its set duration, the message will be cut off. If you need to reallocate
(change) the duration of any announcement, refer to Planning Form C.
1
2
3
4
5
6
Enter authorized caller mode.
a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
cDial * immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound (#) sign each time a pound (#)
sign appears in a programing command.
Dial *4 followed by the code for the announcement you wish to record.
(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.
Record the appropriate announcement. When you are finished, dial #.
The two-beep confirmation tone sounds.
To record an additional announcement, repeat steps 2 and 3.
or
To play back any recorded announcement, dial *5 followed by the code for the announcement you
wish to play back.
(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.
NOTE: If you hear a single beep when you attempt to play back an announcement, there is time
allotted for the announcement but no announcement has been recorded.
Continue programing.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form D

MERLIN II Attendant Planning Form E
Routing Plan
Your Routing Plan determines how the MERLIN II Attendant handles incoming calls, including where and
when calls are transferred. You need to establish separate routing plans for both day and night operations.
Make your entries in the Routing Plan table on the back of this form as described in the following
paragraphs.
Route:
» Function: The business purpose of the route (Sales, Accounting, Service).
» Number: The number the caller dials to reach this business function.
The remaining entries define where a caller is transferred when a route number is dialed during day and
night operations. Day and night can be divided into primary and secondary entries providing a first choice
and an optional secondary choice reaching a particular business function, You also need to indicate how the
call will be processed by the MERLIN II Attendant by entering a transfer code. Refer to the boxed
information on this page for an explanation of valid transfer codes.
Day: (Normal business hours)
» TC: The transfer code.
» Primary Extension: The extension attempted first when a caller dials this route number.
» Secondary Extension: The extension attempted if the primary extension is busy or does not answer.
Night: (Night operation/closed)
» TC: The transfer code.
» Primary Extension: The extension attempted first when a caller dials this route number.
» Secondary Extension: The extension attempted if the primary extension is busy or does not answer.
0 =
1=
Transfer Codes
No Operation. This entry is used to erase a previously programmed route from the
MERLIN II Attendant.
Supervised Transfer. Calls that are answered by the MERLIN 11 Attendant are transferred
to the route or extension dialed by the caller. If the number is busy or dialed incorrectly,
the call is transferred to the receptionist (Route O).
If you want calls transferred to an alternate extension when the first (primary) extension is
unavailable, program a secondary extension for the route. Secondary extension numbers
can only be used with supervised transfers.
Blind Transfer. Calls that are answered by the MERLIN II Attendant are transferred to the
route or extension dialed by the caller. If the number is busy or dialed incorrectly, the call
is transferred to the receptionist (Route O).
Discnnect. Callers on lines answered by the MERLIN II Attendant hear a prerecorded
announcement and are disconnected. They are not allowed to enter a route or extension
number.
2=
5=
Considerations
●
●
●
The transfer code for Route 0 should be “ 2” for a blind transfer.
The extension number for Route 0 should be 720, or an extension number not included in your dial plan
so calls to route O appear on a line button.
If you are giving callers the option to dial individual extension numbers as welI as route numbers, you
must program additional information. Refer to Planning Form H.
Once you have completed the Routing Plan, refer to Planning Form F to enter any supervised transfers and
Planning Form G to enter any blind transfers. If you need to make an individual change (e.g., one extension
number) to an already programmed route, refer to Planning Form I.
MERLIN II Attendant Planning Form E 1

Routing Plan
Route
Function
Number Primary
Extension T
CSecondary
Extension
2
3
4
5
6
7
8
9
Receptionist 0
Valid Transfer Codes
0 =
1 =
2 =
3 =
No Operation
Supervised Transfer
Blind Transfer
Disconnect
Day
r
T Primary
T
Secondary
cExtension c
Extension
Night
2 MERLIN II Attendant Planning Form E

MERLIN II Attendant Planning Form F
Supervised Transfer Operations
This form is used to facilitate entry of supervised transfer operations only.
NOTE:
If you have any routes that are blind transfers, refer to Planning Form G for programming
information.
If you need to change one extenslon number in a route, refer to Planning Format I
Copy the information for all supervised transfers from the Routing Plan (Planning Form E) to the form
below. Then, use the programming instructions on the back of this form to enter the information.
#
The front of this form is set up so that once you have entered authorized caller mode, you can see at a glance
the entries you need to make.
Day
Primary
Extension
Day
Secondary
Extension
Night
Primary
Extension
Night
Secondary
Extension
* 3 1
❑ ❑ ❑
❑ ❑ ❑
* 3 2
❑ ❑ ❑
* 3 3
❑ ❑ ❑
* 3 4
❑ ❑ ❑
* 3 5
❑ ❑ ❑
* 3 6
❑ ❑ ❑
* 3 7
❑ ❑ ❑
* 3 8
❑ ❑ ❑
* 3 9
❑ ❑ ❑
* 3 0
#
❑
❑
#
❑
#
❑
#
❑
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
❑
#
MERLIN II Attendant Planning Form F 1

How to Program:
To enter your supervised transfers only:
I Enter authorized caller mode.
aDial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial * immediately followed by your authorized caller code and #.
NOTE: If you are programming from a multiline Touch-Tone phone connected to the MERLIN 11
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
2 Dial *3 followed by the route number and the Day Primary Extension number.
3 Dial #.
4 Dial the Day Secondary Extension number
NOTE: If you are not entering a secondary extension, skip to step 5.
5 Dial #.
6 Dial the Night Primary Extension number.
7 Dial #.
8 Dial the Night Secondary Extension number
NOTE:
If you are not entering a secondary extension, skip to step 9.
9 Dial #.
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
10 To enter additional supervised transfer routes, repeat steps 2 through 9.
11 Continue programming.
or
Exit authorized caller mode by dialing * #.
12 To disconnect, dial #.
2 MERLIN II Attendant Planning Form F

MERLIN II Attendant Planning Form G
Blind Transfers
This form is used to facilitate entry of blind transfers only. Copy the information for all blind transfers from
the Routing Plan (Planning Form E) to the form below. Then, use the entry instructions on the back of this
form to program the information. The front of this form is set up so that once you have entered authorized
caller mode, you can see at a glance the entries you need to make.
Transfer
CodeExtension
Number
Route 1- Day Primary
Route 1- Night Primary
Route 2 -
Day Primary
.
Route 2- Night Prirnary
Route 3- Day Primary
Route 3- Night Primary
Route 4- Day Primary
Route 4- Night Primary
Route 5- Day Primary
Route 5- Night Primary
Route 6- Day Primary
Route 6- Night Primary
Route 7- Day Primary
Route 7- Night Primary
Route 8- Day Primary
Route 8- Night Primary
Route 9- Day Primary
Route 9- Night Primary
Route O - Day Primary
Route O - Night Primary
❑❑ ❑ ❑ ❑
* 8 1 1 1
❑ ❑ ❑ ❑ ❑
* 8 1 2 1
❑ ❑ ❑ ❑ ❑
* 8 2 1 1
❑ ❑ ❑ ❑ ❑
* 8 2 2 1
❑ ❑ ❑ ❑ ❑
* 8 3 1 1
❑ ❑ ❑ ❑ ❑
* 8 3 2 1
❑ ❑ ❑ ❑ ❑
* 8 4 1 1
❑ ❑ ❑ ❑ ❑
* 8 4 1 1
❑ ❑ ❑ ❑ ❑
* 8 4 2 1
❑ ❑ ❑ ❑ ❑
* 8 5 1 1
❑ ❑ ❑ ❑ ❑
* 8 5 2 1
❑ ❑ ❑ ❑ ❑
* 8 6 1 1
❑ ❑ ❑ ❑ ❑
* 8 6 2 1
❑ ❑ ❑ ❑ ❑
* 8 7 1 1
❑ ❑ ❑ ❑ ❑
* 8 7 2 1
❑ ❑ ❑ ❑ ❑
* 8 8 1 1
❑ ❑ ❑ ❑ ❑
* 8 8 2 1
❑ ❑ ❑ ❑ ❑
* 8 9 1 1
❑ ❑ ❑ ❑ ❑
* 8 9 2 1
❑ ❑ ❑ ❑ ❑
* 8 0 1 1
❑ ❑ ❑ ❑ ❑
* 8 0 2 1
# #
❑ ❑
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
Valid Transfer Codes:
2=Blind Transfer
5
= Disconnect
MERLIN II Attendant Planning Form G 1

How to Program:
1 Enter authorized caller mode.
aDial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial * immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound ( # ) sign each time a pound (#)
sign appears in a programming command.
2 Dial *8
3 Dial the route number.
4 Dial the extension code.
11 =Day Primary Extension
21 = Night Primary Extension
5 Dial the transfer code.
2=Blind Transfer
5
= Disconnect
6 Dial the extension number (2 to 4 digits) where the caller will be connected.
7 Dial ##.
The two-beep confirmation tone sounds.
NOTE: If you hear the three-beep (error) tone, return to step 2.
8 Repeat steps 2 through 7 for each additional blind transfer.
9 Continue programming.
or
Exit authorized caller mode by dialing * #.
10 To disconnect, dial #.
2 MERLIN II Attendant Planning Form G

MERLIN II Attendant Planning Form H
Call Processing Options
Use this form if you want to:
● Make changes to the current settings for your call processing options.
● Set up the MERLIN II Attendant for extension numbers. (Refer to the information on the back of the
form. )
Call Processing Options
Call processing options determine ringing options and time delays that can be adjusted depending on your
requirements. Refer to the table below for a description of the options, the default settings, and the possible
settings that can be used. The last column can be used to record any settings you wish to change.
2902
2902
2903
Option/DefauIt Possible
Description Setting Settings
Day Answer Delay
1
1–5
In Day mode, the number of rings before the MERLIN
II Attendant answers an incoming call.
Night Answer Delay
1
1–15
In Night mode, the number of rings before the
MERLIN II Attendant answers an incoming call. If
you are not using Night mode, set the number of
rings to 15.
Dialing Delay
2 2–5
The number of seconds after an announcement that a
caller has to dial a route or an extension number
before the call is transferred to the receptionist.
Current
Setting
How to Program:
1 Enter authorized caller mode.
a Dial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial * immediately followed by your authorized caller code and #.
NOTE: If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound (#) sign each time a pound (#)
sign appears in a programming command.
2 Dial *29 followed by the “Program Code” of the option to be changed.
(01) Day Answer Delay, (02) Night Answer Delay, (03) Dialing Delay.
3 Dial the number under “Current Setting. ”
4 Dial #.
The two-beep confirmation tone sounds.
5 Continue programming or exit authorized caller mode by dialing * #.
6 To disconnect, dial #.
MERLIN II Attendant Planning Form H 1

Extensions
If you are giving callers the option to dial individual extension numbers as well as route numbers, you must
specify the maximum number of digits in your extension number, the type of transfer to be used when an
extension is dialed, and the range of extension numbers used in your dial plan.
Program
Code
2904
2916
2918
9709
9710
Option/
Default Possible Current
Description
Setting Settings Setting
Extension Delay
4
2–6
Number of rings allowed for an extension to answer before the
call is transferred. (See “Extension Transfer.”)
Extension Digits
3
2–4
The maximum number of digits in an extension.
Extension Transfer
1
1–2
Indicates how extension number calls are transferred. If blind
transfer (2) is selected, when an extension dialed is busy or does
not answer, the call is transferred to the receptionist. If
supervised transfer (1) is selected, when an extension dialed is
busy or does not answer, the caller hears the Transfer Fail
announcement.
Lowest Extension
——
Indicates the range of extension numbers available in your
system. Use this command to identify the lowest valid extension
number.
Highest Extension
—
Indicates the range of extension numbers available in your
system. Use this command to identify the highest valid extension
number.
I
I
How to Program:
1 Enter authorized caller mode.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II system
control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in
a programming command.
2 Dial * followed immediately by your authorized caller number and #.
The two-beep confirmation tone sounds.
3 Dial * followed by “Program Code” of the option to be changed.
2901 = Day Answer Delay
2916
= Extension Digits
2902
= Night Answer Delay
2918
= Extension Transfer
2903
= Dialing Delay 9709 =Lowest Extension
2904 = Extension Delay
9710
= Highest Extension
4 Dial the number you have entered under “Current Setting”.
5 Dial #.
The two-beep confirmation tone sounds.
NOTE:
Dial # again if you selected “Program Code” 9709 or 9710.
6 Continue programming or exit authorized caller mode by calling *#.
7 To disconnect, dial #.
2 MERLIN II Attendant Planning Form H

MERLIN II Attendant Planning Form I
Combined Routes/Individual Changes
This form is used to program routes that combine blind and supervised transfers and to make individual
changes to existing routes (e.g., change one extension number).
Use the programming instructions on the back of this form to enter the information. The front of this form is
set up so that once you have entered authorized caller mode, you can see at a glance the entries you need to
make.
Route
Number
Extension
Code
Transfer
Code
Extension
Number
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
* 8
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
❑ ❑
# #
Valid Extension Codes
11 =Day Primary Extension
12= Day Secondary Extension
21 =Night Primary Extension
22=Night secondary Extension
o
1
2
5
Valid Transfer Codes
= No Operation
= Supervised Transfer
= Blind Transfer
= Disconnect
NOTE:
If you are entering a blind transfer (transfer code 2), you cannot use extension codes 12 (Day
Secondary Extension) or 22 (Night Secondary Extension).
MERLIN II Attendant Planning Form I 1

How to Program:
1
2
3
4
5
6
7
8
9
10
Enter authorized caller mode.
a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
cDial * immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
Dial *8
Dial the route number.
Dial the extension code.
11
= Day Primary Extension
12 =Day Secondary Extension
21
= Night Primary Extension
22 = Night Secondary Extension
Dial the transfer code.
0
= No Operation
1
= Supervised Transfer
2
= Blind Transfer
5=
Disconnect
Dial the extension number (2 to 4 digits) where the caller will be connected.
Dial # #.
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
For each additional change,
Continue programing.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form I