AT&T Merlin II User manual

AT&T
999-504-139
MERLIN
®
II
COMMUNICATIONS SYSTEM
MERLIN II Attendant
Planning Forms

©1989 AT&T
All Rights Reserved
Printed in USA
Issue 1
July, 1989
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T
To order copies of this document, call the AT&T Customer Information Center, 1-800432-6600 and
include the document number 999-504139 with your order.

MERLIN II Attendant Planning Form A
Business Days
You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and
night operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:
●
Monday through Friday-Open from 8:30 a.m. to 5 p.m.
● Saturday and Sunday–Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN II Attendant to activate the business schedule. Refer to the programming information that came
with the unit.
NOTE:
If you do not set the MERLIN II Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
● To change the defaults for” the days of the week your business is open, use this form.
● To change the defaults for your business hours, refer to Planning Form B.
CHANGING YOUR BUSINESS DAYS
Indicate your normal days of business by assigning each day of the week one of the following codes:
(1) Open or (2) Closed.
Business Days
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Use the programming instructions on the back of this form to enter these changes.
Code
MERLIN II Attendant Planning Form A 1

How to Program:
NOTE:
Remember to set the current date and time for the MERLIN 11 Attendant. Refer to the
programming information that came with the unit for further information. If you do not set the
MERLIN II Attendant clock, the unit remains in Day mode at all times.
1.
2
3
4
5
6
Enter authorized caller mode.
a Dial the MERLIN II Attendant extension number from a Touch Tone phone, preferably a single-line
set.
b Wait for an answer.
cDial * immediately followed by your authorized caller code and #.
The two-beep confirmation tone sounds.
NOTE: If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
Dial *74 followed by a code for the day of the week.
(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday, (6) Friday, (7) Saturday.
Dial one digit to indicate whether your business is open or closed for the day you specified.
(1) Open, (2) Closed.
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
Repeat steps 2 and 3 of this procedure for each day of the week.
Continue programming.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form A

MERLIN II Attendant Planning Form B
Business Hours
You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and
night operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:
● Monday through Friday–Open from 8:30 a.m. to 5 p.m.
● Saturday and Sunday–Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN II Attendant to activate the business schedule. Refer to the programming information that came
with the unit.
NOTE:
If you do not set the MERLIN 11 Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
● To change the defaults for your business hours, use this form.
● To change the defaults for the days of the week your
SET BUSINESS HOURS
Indicate your normal operating hours for every day your
closing time 24-hour format (hours and minutes). If your
leading zero.
business
business
is open, refer to Planning Form A.
is open by entering an opening and
entry number is less than 10, you must enter a
NOTE:
Use the
You must have programmed a day as “Open” (using the programming command *74) before any
business hours that you program will take effect. Refer to Planning Form A for further information.
programming
Day
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
or
Entire Week
Open
Close
(Same business hours for all 7 days.)
instructions on the back of this form to enter these changes.
MERLIN II Attendant Planning Form B 1

How to Program:
NOTE:
Remember to set the current date and time for the MERLIN II Attendant. Refer to the
programming information that came with the unit for further information. If you do not set the
MERLIN 11 Attendant clock, the unit remains in Day mode at all times.
1.Enter authorized caller mode.
a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial * immediately followed by your authorized caller code and #.
The two-beep confirmation tone sounds.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN 11
system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )
sign appears in a programming command.
Dial *73 followed by a code for the day of the week.
(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday (6) Friday (7) Saturday (8) Sunday
(9) Entire week -7 days.
Dial two digits for the opening hour (00 through 23) using 24-hour time (00 is midnight).
Dial two digits for the opening minute (00 through 59).
Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight).
Dial two digits for the closing minute (00 through 59).
The two-beep confirmation tone sounds.
NOTE:
If you hear the three-beep (error) tone, return to step 2.
Repeat steps 2 through 6 of this procedure for each additional day as needed.
Continue programming.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form B

MERLIN II Attendant Planning Form C
Announcement Time Reallocation
Each announcement has been assigned a default duration (in seconds) as foIlows:
Day
= 20
Night = 20
Transfer Fail =14
Hold
= 05
Connect = 05
The total duration for all announcements cannot exceed 64 seconds.
Use this form if you want to perform either of the following:
● Change the length of any announcement
● Remove an announcement from use by changing its duration to zero
Caution:
All previously recorded announcements are erased when you use the programming procedure on
the back of this form to reallocate (change) announcement durations. You must rerecord all
announcements after using this procedure.
REALLOCATING ANNOUNCEMENT TIME
Enter a new duration for your announcements in seconds. Then, record these changes in the table below
using the foIlowing instructions:
● If your entry is less than 10, you must enter a leading zero. For example, five seconds is entered as 05.
● TO remove an announcement from use, change its time length to zero (00).
● If you make any changes, make sure the total duration for all announcements
seconds.
Announcement
Duration
Day
Night
Transfer Fail
Hold
Connect
Use the programming instructions at the back of this form to enter these changes.
is not greater than 64
MERLIN II Attendant Planning Form C 1

How to Program:
NOTE: This procedure erases all recorded announcements.
1 Enter authorized caller mode.
aDial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
c Dial “ immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound (#) sign each time a pound (#)
sign appears in a programming command.
2 Dial *49.
NOTE:
This step erases all announcements. To exit without reallocating the time for each
announcement, skip to step 8.
3 Dial two digits representing the maximum length in seconds for the Day announcement.
4 Dial two digits representing the maximum length in seconds for the Night announcement.
5 Dial two digits representing the maximum length in seconds for the Transfer Fail announcement.
6 Dial two digits representing the maximum length in seconds for the Hold announcement.
7 Dial two digits representing the maximum length in seconds for the Connect announcement.
8 Dial #.
The two-beep confirmation tone sounds.
9 Continue programming.
or
Exit authorized caller mode by dialing *#.
10 To disconnect, dial #.
2 MERLIN II Attendant Planning Form C

MERLIN II Attendant Planning Form D
Announcement Recordings
You can use the standard announcement format provided by filling in the blanks as necessary, or you can
write your own message for each announcement you plan to use. Use the programming instructions on the
back of this form to record your announcements.
DAY ANNOUNCEMENT greets any calls answered by the MERLIN II Attendant when in Day mode and
instructs the caller to dial a number to contact a particular department or dial zero for the operator.
“Thank you for calling
.
If you are calling from a Touch-Tone phone and know the -digit extension number of the person
you are calling, you may dial it any time during this message.
For
,
please dial 1.
For
,
please dial 2.
For
,
please dial 3.
For
,
please dial 4.
For
,
please dial 5.
Or stay on the line for further assistance. ”
Your message if different:
NIGHT ANNOUNCEMENT greets callers after normal business hours and when the business is closed
(Night mode).
“Thank you for calling
Our normal business hours are
.
a.m. to p.m. Monday through Friday. If you are
calling from a Touch-Tone phone and know the -digit extension number of the person you are
calling, you may try to reach your party directly, or stay on the line to leave a message. ”
Your message if different:
TRANSFER FAIL ANNOUNCEMENT informs the caller that the call cannot be completed.
The person you are calling is unavailable at this time. To leave a message, dial
,
or stay on the
line for further assistance. ”
Your message if different:
MERLIN II Attendant Planning Form D 1

HOLD ANNOUNCEMENT informs callers that they are to hold while the call is transferred.
“Please hold while your call is being connected. ”
Your message if different:
CONNECT ANNOUNCEMENT informs the person whose extension is dialed that a call is being transferred.
“Connecting a call to you. ”
Your message if different:
How to Program:
NOTE: Make sure that you play back each message after you have finished recording it. If you record a
message that is longer than its set duration, the message will be cut off. If you need to reallocate
(change) the duration of any announcement, refer to Planning Form C.
1
2
3
4
5
6
Enter authorized caller mode.
a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line
set.
b Wait for an answer.
cDial * immediately followed by your authorized caller code and #.
NOTE:
If you are programming from a multiline Touch-Tone phone connected to the MERLIN II
system control unit, you must enter an additional pound (#) sign each time a pound (#)
sign appears in a programing command.
Dial *4 followed by the code for the announcement you wish to record.
(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.
Record the appropriate announcement. When you are finished, dial #.
The two-beep confirmation tone sounds.
To record an additional announcement, repeat steps 2 and 3.
or
To play back any recorded announcement, dial *5 followed by the code for the announcement you
wish to play back.
(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.
NOTE: If you hear a single beep when you attempt to play back an announcement, there is time
allotted for the announcement but no announcement has been recorded.
Continue programing.
or
Exit authorized caller mode by dialing *#.
To disconnect, dial #.
2 MERLIN II Attendant Planning Form D