AT&T MERLIN LEGEND Release 2.0 MLX Queued Call... User manual

System Speed Dial Account Codes
List Most Often Used Codes List Most Often Used Codes
Name Code Name Code
1.
2.
3.
1.
2.
3.
4.
4.
5.
5.
6. 6.
7.
8.
9.
10.
7.
8.
9.
10.
11. 11.
12.
13.
12.
13.
14.
15.
14.
15.
16. 16.
17. 17.
Posted Messages
1. Do Not Disturb 6. 11. 16.
2. 7. 12. 17.
3. 8. 13. 18.
4.9. 14. 19.
5. 10. 15. 20.
AT& T CIC# 555-620-135 Issue 1 – October 1992

TELEPHONE
Dedicated Feature Buttons
Feature
HFAI
Mute
Transfer
Speaker
Conf
Drop
Hold
Display
Home
Inspct
More
< Soft
Button>
Press to display feature
screen or to activate
features.
Press to answer voice-
announced calls.
Press to turn speaker-
phone MIC on/off.
Press to send call to
another phone.
Press to turn speaker-
phone on/off.
Press to add a person
to a conference.
Press to disconnect
person from conference
call.
Press to put call on hold.
Buttons
Press to display
the Home screen,
Press to display call
information or press
programmed button to
see what feature is
programmed.
Press for extension
programming or
features available only
from the display.
Press to display more
information. The >
displays by the
More
button when more
information exists.
Press More to advance
through additional menus,
when necessary (for
example, when selecting
features).
These buttons are
associated with display
labels. Button
assignments change
depending on display.
Line Buttons
Telephones with SA buttons
SA Ring Use to make inside/
outside calls (Co-
workers hear ringing
when called).
SA Voice
Use to make and
receive outside calls,
receive ringing and
voice-announced
calls, make inside
voice-announced
calls. (Co-workers
hear your voice over
the speakerphone.)
SA Orig
Use only to make
calls.
Telephones with ICOM Buttons
ICOM Ring
ICOM Voice
ICOM Orig
Use to make inside
calls and receive
inside ringing and
voice-announced
calls.
Use to make inside
voice-announced and
receive inside ringing
and voice-announced
calls.
Use only to make
Direct Station
Selector Buttons
DSS
Buttons
Fixed
Page
Buttons
Fixed
Message
Status
Button
calls.
Use to place or direct
calls with one-touch
dialing. Each DSS
button can represent
three numbers. The
number represented
by the DSS button
depends on the page
selected.
Use to reach the
various phone number:
assigned to your DSS.
Page refers to the
range of numbers
on the DSS, for
example.
Page 1 represents
the 100 range,
Page 2 represents
the 700 range, and
Page 3 represents
the 800 range.
Use with
Page buttons
to check the status of
co-workers’ message
lights.
Menu

CALL HANDLING
Line Button Lights
Light Meaning
Steady red
Connect to this line
when you lift handset
Steady green Line is in use, or button’s
feature IS in use
Steady red and green
You are using this line.
Flashlng green
Call on this Ilne IS incoming
Fast flashlng green
Call on this line IS on hold,
Slow flashlng green
Co-worker put call on
this line on hold,
DSS Button Lights
Light Meaning
off
Extensions
Co-worker not on the
phone and not using
Do Not Disturb.
Pool
At least one line in the
pool is available.
Line This line is available.
Group Page and
These features are not
Page All
in use.
1.
2.
3.
Steady
Extensions
Co-worker on the
phone or using Do
Not Disturb.
Pool
All lines in the pool are
busy.
Line
This line is in use.
Group Page and
These features are in
Page All
use.
1.
2.
3.
4.
5.
6.
Fast Flashing
Extensions
This co-worker is
calling you.
Slow Flashing
Extensions
A transferred call is
returning to you.
Rings
Conference
Conference can have up
to three inside participants,
including yourself, and up
to two outside participants.
1.
2.
3.
4.
5.
6.
7.
Dial the first number
or extension.
Press Conf.
Select line button, if
not selected.
Dial next number or
extension,
Announce call and
press Conf.
Repeat Steps 2-5 for
each outside
participant.
To end conference,
hang up.
Press Drop and line
button to drop last
participant added.
Press Hold to leave
a conference
temporarily.
Press any participant’s
line button to rejoin
conference.
Answering/Making Calls
To answer a call:
To
Use the headset, lift
handset, press Speaker.
For voice-announced only:
Press the Mute button to
talk over your speaker-
phone.
Use HFAI. HFAI must be on
before the call comes in to
talk directly into speaker-
phone.
make a call:
Press ICOM or SA button.
Lift handset, press Speaker,
or use the headset.
Press DSS, or Auto Dial for
the extension, or dial
extension.
To make outside calls for co-
workers:
Press an available line
button.
Lift handset, press Speaker,
or use the headset.
Dial phone number or press
programmed outside Auto
Dial button.
Announce the call.
Press
Transfer.
Press DSS or Auto Dial
button for co-worker’s
Ring . . . You see . . .
Display shows . . . Call Type
extension, or dial extension.
Green flashing light beside
Caller’s extension Inside call
7.
When the co-worker
1 ring
SA or ICOM / fast flashing number or name Inside
answers, announce the call.
light beside DSS button
8.
Hang up.
2 rings Green flashing light Call information
Outside
beside line button or blank screen
call
3 rings
Green flashing light beside
Tfr Ret + extension Inside call
line button/slow flashing number or name
light beside DSS button
during transfer
Caller’s Green steady light next Caller’s extension Inside call
voice to
SA or ICOM and steady
number or name
light beside DSS button

FEATURES & PROGRAMMING
Transfer
For inside transfer:
1.
One-touch transfer:
With automatic
completion:
press DSS or
Auto Dial button.
With manual
Accessing Features
Some features are
available only from the
display while others are
accessed by pressing a
programmed button or
dialing a feature code.
Check the following table
for feature availability.
Then use the appropriate
From Menu
Alarm Clock
Directory
Extension
Personal
System
Messages
Messages
Delete Message
Next Message
Return Call
Posted Message
Timer
completion:
access method:
Select feature from
FEATURE CODES
Menu display:
Feature
Code
a.
Press DSS or
Auto Dial button.
b.
Announce the call.
c. Hang up.
2.
Without one-touch
transfer:
1.
Press Transfer .
2.
Press extension,
DSS, or Auto Dial
button.
3.
Hang up or press
Speaker.
If co-worker unavailable:
Consider Barge-In,
Camp-On, Paging,
or Park.
Use Send/Remove
Message.
For outside transfer:
1.
Press Transfer.
2.
Press line or SA
button.
3.
Dial dial-out code
and number.
4.
Hang up or press
Speaker.
To use camp-on:
1.
Press Camp-On or
press Feature and
select Camp On
[Camp].
1.
2.
3.
Press Feature or
Menu button.
If necessary to find
feature, press
More.
Select feature.
Dial a feature code:
a. Press
Feature.
b. Dial the feature code.
Press programmed
button, if available.
Account Code Entry
Callback-Selective
Call Waiting-pickup
✝
Camp-On
Extension Status Off (Operator)
Extension Status 1
Extension Status 1 (Operator)
Extension Status 2
Extension Status 2 (Operator)
FoIIow Me
Forward
Forward and Follow Me
cancel ant
cancel one ✝
cancel from your phone
Last Number Dial
Language ✝✝
English
French
Spanish
Messaging
cancel message ✝
delete message
leave message
next message
Send/Remove message
Paging
Loudspeaker Paging
Personal Speed Dial
Pickup
group
inside
outside
Privacy
off
on
Reminder Service
cancel reminder
set reminder
System Speed Dial
82 + code
55
87
57
760 + extension
45
761 + extension
44
762 + extension
34 + extension
33 + extension or
phone number
✲ 34 ✲
✲ 34 + extension
33 + your extension
84
790
791
792
✲ 53 + extension
26
25
28
38 + extension
9 + line + zone
code (01 - 24)
88
9 + extension
9 + line
✲ 31
31
✲ 81 + extension
81 + ext. + time +
A or P
code (600-729)
+ Feature must be activated with a feature code.
++ For time functions, English operates on 12-hour clock
(A or P), French and Spanish operate on a 24-hour clock.

FEATURES & PROGRAMMING
Programming Features and Buttons
Features that set up how your phone works are not programmed onto a line button and are flagged with a ‡ in
the Programming Codes Table. Set these features using Steps 2-4 and 6-9 of the procedure for programming
from the display. Features that must be programmed onto a line button are flagged by a
◆ . Use all steps of the
procedure for programming from the display to program these buttons.
To program features from the
7.
If necessary to find
To program features using feature button:
display:
feature, press More or
1. Label button.
1.
Label a button.
FindFeature [Find] and
2.
Press Feature and dial 00.
2.
Press Menu (on 2-line feature’s first letter, then
3.
Press button to be programmed.
display, press More). select feature.
4.
Dial programming code. (See
3.
Select Ext Program (Prog].
8.
Respond to prompts if
Programming Codes Table.)
4.
Select Start. necessary, then select
5.
5.
Enter.
Respond to display prompts,
Press button to be
9.
Press Home.
if necessary, then select Enter.
programmed.
6.
Press Feature and dial ❉ 00 .
6.
Select ListFeature [List].
PROGRAMMING CODES
2-Line 2-Line
Display Display
Feature
Code
Abbrvs.
Feature
Code Abbrvs.
Account Code Entry
✲✲ 82 Acct
Night Service ◆
✲ 39
Night
Auto Dial AutoD
Notify Ntfy
inside ◆✲ 22 + extension notify receive
◆✲
758 + extension
Recv
outside ◆✲
21 + number
Out notify send ◆✲
757 + extension
Send
Callback
Paging
automatic callback off‡
✲✲ 12
CbdkA group paging
✲ 22 + group ext.
GrpPg
automatic callback on‡
✲ 12 CbckA Park
✲ 86 Park
selective callback
✲ 55
CbckS
park zone
✲ 22 + zone
Call Waiting CWait
Personalized Ring‡
✲ 32 + ring (18)
off‡
✲✲ 11
Personal Speed Dial # +(01-24) +
✲ 21 PSpdl
on+
+
✲ 11
Camp-On + number
✲ 57 Camp Pickup Pkup
Coverage Cover
general
✲ 9
Genrl
coverage vms off ◆✲ 46
CvVms
group
✲ 88 PkupG
group coverage
◆✲
42 + group Group
inside‡
✲ 9 + extension Ext
inside and outside‡
✲ 48 Cvlns
outside‡
✲ 9 + line number
Line
off ◆ ✲ 49 Cvoff
Privacy
✲ 31 Prvcy
outside only‡
✲✲ 48
Recall
✲ 775
Recll
primary individual
Reminder Service Rmind
coverage ◆
✲ 40 + extension
Prmry
cancel reminder
✲✲ 81 Cancl
secondary individual missed reminder
◆
✲ 752
coverage ◆
✲ 41 + extension
Secnd set reminder ✲ 81
Set
Do No Disturb ◆ ✲ 47
Ringing Options RngOp
Extension Status Off (Operator)
✲ 760
ESOff abbreviated off‡
✲ 342
Abbrv
Extension Status 1 (Operator) ✲ 761
ES1 abbreviated on‡
✲ 341 Abbrv
Extension Status 1
✲ 45
delayed all lines‡ ✲ 346 Delay
Extension Status 2 (Operator)
✲ 762 ES2
delayed one Iine‡ ✲ 36 De/ay
Extension Status 2 ✲ 44
immediate all Iines‡ ✲ 347 Immed
Forward
✲ 33 Forwd
immediate one Iine‡
✲ 37 Immed
Headset Features
Hdset
no ring all Iines‡
✲ 345
No
Headset Auto Answer ◆
✲ 780 Auto
no ring one Iine‡
✲ 35
No
Headset/Handset Mute ◆
✲ 783 Mute
Saved Number Dial ◆ ✲ 85 Save#
Headset Status ◆ ✲ 782
Stat
Signaling ◆ ✲ 23 + extension Sign/
Last Number Dial
✲ 84 Last#
System Speed Dial
✲ 24 + code
SpdDl
Messaging
Voice Announce Voice
leave message
✲ 25 LvMsg
off+ ✲✲ 10
posted message
✲ 751 Post on‡
✲ 10
send/remove message
✲ 38 SdMsg
‡ Denotes features that set up how your phone
No Diamond means the feature can also accessed from a feature code.
◆ Denotes features that must be programmed onto works; they are not used by pressing a
a line button. programmed button.

MESSAGING HEADSET FEATURES
Leave Messages
To leave message on
phones:
1. Place a call.
2. Press Feature.
3. Dial 25.
To cancel a message
display
left on a
display phone, use the Send/
Remove Message button.
Send/Remove Messages
Use Send/Remove Message to
turn on a message light for co-
workers with non-display phones
or those without voice mail.
If a message light is already on,
using the Send/Remove Message
button turns off the light (and
cancels the operator message
left on a display phone).
Use a Message Status button to
check the status of a co-worker’s
message light.
To program a Send/Remove
Message button:
1.
2.
1.
2.
3.
4.
5.
6.
7.
8.
Label a button.
Press Menu.
Select Ext Program [Prog].
Select Start.
Press labeled button.
Select ListFeature [List].
Select Send/RmvMsg [SdMsg].
Press Home.
To use Send/Remove Message
with
1.
2.
DSS:
Press Message Status
button.
Check red light next to DSS
button for the extension.
To leave message light
unaffected, press
Message Status button.
To turn message light on or
off, press Send/Remove
Message button, or press
Feature and dial 38 and
press DSS button for the
extension. Press Message
Status to return to call
handling.
To use Send/Remove Message with
Auto Dial:
Check the red light next to the
Auto Dial button for the
extension.
To turn message light on or off,
press Send/Remove Message
button, or press Feature and
dial 38 and press Auto Dial
button for the extension.
To use Send/Remove Message
without a DSS or Auto Dial:
1.
2.
Press Send/Remove Message
button, or press Feature and
dial 38.
Dial extension.
1.
2.
3.
4.
5.
Post Messages
1. Press Menu.
2.
Select Posted Msg[Post].
3. Select message to post (or
press More).
4.
Select Post.
5.
Press Home.
Cancel Posted Message
1. Press Menu.
2.
Select Posted Msg[Post].
3.
Select Cancel[Cancl].
The following feature buttons
can be programmed on your
MLX telephone if you are using
a headset:
Headset Status to turn
the headset on and off if
using both headset and
handset.
Headset Hang Up to
disconnect calls. (This
button must be pro-
grammed by your
system manager.)
Headset Auto Answer to
deliver calls to the headset
automatically; eliminates
need to press line buttons
to answer calls.
Headset/Handset Mute to
temporarily turn off the
microphone in your headset
or handset so your voice is
not heard by caller.
To turn headset off during a
call on MLX telephones:
Headset/Handset Mute.
Press once. Press again to
resume.
Speaker. Press once. Call
transfers from headset to
speakerphone. Press again
to return the call to the
headset.
To use headset feature
buttons on MLX telephones:
Unplug handset.
Plug headset into console.
Press programmed
Headset Status button to
change from handset to
handset.
Press line button to answer
calls or press programmed
Headset Auto Answer
button to activate automatic
call delivery. Begin talking
when you hear the tone.
Press programmed
Headset Hang Up button to
disconnect a call (even if
outside caller hangs up).
4.
Press Home.

OFTEN USED FEATURES
Camp-On
To program:
See Programming Buttons.
To use:
1.
2.
3.
4.
With manual dial:
Press
Transfer.
Dial extension.
With one-touch transfer with
manual completion:
While on call, press DSS or
Auto Dial button for the
extension.
Press Feature and select
CampOn[Camp] or dial 57,
or press programmed button.
Hang up.
Last Number Dial
To program:
See Programming Buttons.
To use:
1.
2.
Press same type of button
used to place the first call (for
example, ICOM or SA).
Press programmed button or
Feature and select
LastNumDial[Last#], or
press Feature and dial 84.
Saved Number Dial
To program:
See Programming Buttons.
To use:
1.
2.
3.
Press programmed button
before hanging up.
To redial call, press same
type of button used to place
the call (for example, ICOM
or SA).
Press programmed button to
redial.
Paging
To program speakerphone
paging:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Label button to be pro-
grammed as Group Page-
(name) or Page-All.
Press
Menu.
Select Ext Program[Prog].
Select Start.
Press button to be pro-
grammed.
Select ListFeature[List].
Select GroupPage[GrpPg].
Dial Group Page or
Page All extension.
Select Enter.
Press
Home.
To use speakerphone paging:
1.
Press any ICOM or SA
button.
2.
Lift handset.
3. Press programmed button.
4. Make announcement.
To use loudspeaker paging
from display:
1.
2.
3.
4.
5.
6.
Press any ICOM or SA
button.
Lift handset.
Press
Feature.
Select Loudspkr Pg[LdsPg].
Dial code for company-
defined zone, if necessary.
Make announcement.
To use Loudspeaker Page
button:
1.
Lift handset.
2.
Press Loudspeaker Page
button.
3. Dial code for company-
defined zone, if necessary.
4. Make announcement.
Park
To program:
See Programming Buttons.
To use park and paging:
1.
Park the call.
At your extension:
Press programmed Park
button.
Press
Transfer, dial your
extension, and press
Transfer again.
Press Feature and select
Park.
At a Park Zone:
Press programmed Park
(zone) button.
Press Transfer, dial Park
Zone extension, and press
Transfer again.
Press DSS button for the
Park Zone. If manual
completion is programmed,
hang up.
2.
Set up page.
For Speakerphone Page:
press DSS button, or press
programmed Group Page-
(name) or Page All button,
or dial Group Page or
Page All number.
For Loudspeaker Page:
press programmed
Loudspeaker Page button
or press Feature and
select LoudspkrPg[LdsPg].
If necessary, dial the code
for the Page Zone.
3. Announce call and extension
where call is parked.
Night Service
To program:
See Programming Buttons.
To use:
1. Press programmed button.
2.
Dial password, if required.
You have 60 seconds to
respond.

OFTEN USED FEATURES
Auto Dialing
To program:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
To use Auto Dial button for ringing calls:
Press programmed Auto Dial
button.
To use inside Auto Dial button for voice
announced calls:
1.
Press ICOM Voice or SA Voice.
2.
3.
Press programmed Auto Dial
button.
Begin talking after the beep.
System Speed Dial
To program system speed dial:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Label a button.
Press Menu.
Select Ext Program[Prog].
Select Start.
Press button to be programmed.
Select ListFeature[List].
Select SysSpeedDl[SpdD].
Dial the company-supplied
3-digit code.
Press Home.
To use system speed dial:
Label a button.
Press
Menu.
Select Ext Program [Prog].
Select Start.
Press button to be programmed.
Select ListFeature [List].
Select AutoDial [AutoD].
Select Inside [In] or Outside [Out].
Select Enter.
Dial extension or outside number
(Including complete dialing
sequence). See Special
Characters Table.
Repeat Steps 5-11 to program
additional numbers.
Press Home.
Reminder
Use the Reminder service to
automatically place ringing calls to
phones in the system at preset times.
To program:
See Programming Buttons.
To set a reminder:
1.
2.
3.
4.
5.
6.
Press Reminder Set button or
press Feature and dial 81.
Press DSS or Auto Dial button
for the extension,
Dial a four-digit time from 0100 to
1259.
Dial 2 (A) for a.m. or 7 (P) for p.m.
Repeat Steps 2-4 for each
additional phone.
Hang up.
To read reminder messages on a
display:
1.
Press Reminder Set button or
press Feature and dial 81.
2. Press DSS or Auto Dial button
for the extension, or dial the
extension.
3.
Displays appear as follows:
Answered reminder call:
extension: A time AM/PM
Missed reminder call:
extension: X time AM/PM
.
Reminder set:
extension: time AM/PM
4.
Hang up.
Special
Characters Table
Features that dial numbers automatically
may need special characters to allow for
correct dialing or system response,
Press...
Drop
Hold
Conf
##
#
See...
s
p
f
#
#
Means...
Stop. Halts dialing
sequence to allow for
system response,
Pause, Inserts 1.5 sec.
pause in auto diallng.
More than one consecutive
pause allowed.
Flash. Sends
switchhook flash.
Extension Programming
only. End of Dialing.
Completes dialing
sequence or use to
separate grouped
digits.
End of Dialing,
Completes dialing
sequence or use to
separate grouped digits.
To cancel, set and answered reminders:
1.
2.
Press Reminder Cancel button or
press Feature and dial ✲ 81.
Press DSS or Auto Dial button for
the extension or dial the extension.
Directory
For information and usage, see
MERLIN LEGEND™ Communications
System Release 2.0
MLX- 10D™, MLX-28D™, and MLX-20L™
Display Telephones Quick Reference.
Press programmed button, or
press Feature and dial 3-digit
company-supplied code. Copyright © 1992 AT&T
MERLIN LEGEND is a trademark of AT&T