AT&T MERLIN Plus Installation guide

AT&T
MERLIN
®
Plus
COMMUNICATIONS SYSTEM
Training Manual

©1986 AT&T
All Rights Reserved
Printed in USA
Issue 1
December 1986
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T

Contents
Welcome
Getting Started
Using the Training Manual
Other Training Aids
i
ii
iii
iii
1
2
3
3
Your Merlin Plus Phone
Understanding Telephone Lines
Understanding Intercom Lines
Understanding Line Lights
Understanding Ringing Patterns
Changing the Outside Call Ring
Changing the Volume of the Ring
Personalizing the Ring for Outside Calls
Turning the Ring Off or Delaying the Ring
4
4
4
6
8
10
11
12
14
15
Basic Telephone Features
Placing an Outside Call
Placing an Internal Call
Answering a Call
Joining Another Call (Bridging)
Waiting for a Particular Line (Line Request)
Placing a Call Without Lifting the Handset (On-Hook) Dialing
Listening Without Lifting the Handset
Sharing a Conversation with Others in the Same Room (Group Listening)
Putting a Call on Hold
Monitoring a Call When You’re on Hold
Ending a Call and Beginning Another Without Hanging Up (Recall)
Transferring a Call
Temporarily Turning Off the Speaker (Voice Announcement Disable)
Conducting a Conference Call
Dropping a Call from a Conference
Receiving a Message Waiting Notice
16
17
19
20
21
23
24
26
29
30
33
35
Programmable Features
Auto Dial and Speed Dial Numbers
Outside Auto Dial Number
Personal Speed Dial
Intercom Auto Dial
System Speed Dial
Special Characters with Auto Dial and Speed Dial
Manually Signaling a Co-worker
Returning to a Call (Hold Retrieve)
Using Account Numbers
Picking Up Another’s Call at Your Phone (Call Pickup)
Ring Option Override
Do Not Disturb
Privacy
Redialing
Redialing the Last Number You Called (Last Number Redial)
Saving a Number to Redial (Saved Number Redial)
Enabling Touch-Tone
Automatically Answering Intercom Calls (Auto Answer-Intercom)
Automatically Answering All Calls (Auto Answer-All)
Paging a Group through the lntercom (Group Page)
Paging through the Loudspeaker (Loudspeaker Page)
36
37
38
40
42
44
47
48
49
50
53
55
56
58
59
60
62
64
65
67
69
72

Welcome
Welcome to the “magic” of the AT&T MERLIN Plus Communications System. Your
new MERLIN Plus system will give you the “power” of efficient communications.
●
●
The power is in the many features that have been designed to meet your most
critical telephone communications needs: from speed dialing to conference
calling.
The
magic is simplicity of setup and use. The MERLIN Plus system is ready to
use as soon as you connect the phone to the phone jack. The system is also
rich in features that you can select and use as you need them. Many of the
system’s features allow you to customize the telephone just for you.
i

Getting Started
This training manual introduces you to the MERLIN Plus features and leads you
through the steps involved in the use of each feature. Take a minute now to look
through the manual to see how it’s organized.
The training manual consists of three major sections:
●
●
●
Your MERLIN Plus Phone: This introduces you to the MERLIN Plus and
presents general information about how the system works.
Basic Telephone Features: This explains how to perform standard office
telephoning.
Programmable Features: This explains how to program and use MERLIN Plus
features to customize the phone for your needs.
You can read about as many (or few) features as you need to get started–and you
can read about the features in any order. Then you can come back to the manual as
often as necessary to learn about other features. You’ll find that the more you use
your MERLIN Plus phone system, the more features you’ll want to use.
ii

USING THE TRAINING MANUAL
This training manual is designed to help you teach yourself. As you work with the
training manual, you’ll notice that the features are usually presented as described
below:
●
●
●
●
A brief description.
An illustration.
An example of how you use the feature.
The procedures for using the feature. These could be in two stages:
●
For alI features, the manual presents the steps needed to use the feature.
●
For some features, the manual also presents the steps needed to set up or
program
the feature.
Some procedures will vary slightly depending on the type of MERLIN Plus phone
you have. To enable you to find the procedures for your phone, look at the phones
at the beginning of the feature. For example:
In this example, you can use a 10-, or a 34-button phone to perform the procedure.
If your phone doesn’t appear at the beginning of the feature, then the feature is not
available for your phone.
The procedures are arranged in two columns: The left column contains the steps
that you’ll follow. The right column describes what happens when you perform the
steps. For example:
Action
Result
1.
2.
Touch the Speaker button below The Speaker comes on.
the dial pad.
Dial the number. You hear the number being dialed
through the Speaker.
Most procedures are brief–a page or less.
●
Throughout the training you will see NOW YOU TRY IT sections. These sec-
tions provide you a chance to practice using a feature. Don’t hesitate to refer
back to the procedures if you need help “trying it.”
OTHER TRAINING AIDS
Your telephone System Administrator has a complete System Manual that de-
scribes the entire MERLIN Plus phone system. If you want to know more about the
feature, ask your Administrator to let you review the system manual.
One other training aid is essential. The MERLIN Plus User Card contains a brief
explanation of each feature. Once you finish the training in this manual, you’ll find
that the User Card is a quick way to review a particular feature. If you don’t have a
User Card, be sure to ask the Attendant for one.
iii

Your Merlin Plus Phone
ILLUSTRATION 1: MERLIN PLUS PHONES
Your MERLIN Plus phone looks like one of these shown in Illustration 1. Each
phone has:
●
●
●
●
●
●
●
●
●
Buttons to access telephone lines.
A dial pad for dialing numbers and programming features.
A handset with a coil cord.
A T/P (Test/Program) switch that enables you to program features.
A volume control lever.
Factory-programmed buttons for frequently used features (e.g., Intercom,
Hold, Transfer, Recall, and Speaker). These buttons represent features that
are constant. The buttons can’t be changed.
User-programmable buttons that enable you to store frequently dialed phone
numbers (either internal intercom numbers or outside numbers) and/or set up
special features (e.g., Account Numbers, Privacy, Do Not Disturb, etc.). A
programmable button is one you can define and use according to your
needs.
Although there are a variety of 10- and 34-button phones, the main differences
among the different phones are:
The number of telephone lines.
The number of
programmable buttons.
1

UNDERSTANDING TELEPHONE LINES
Your System Administrator should have told you which phone lines you can access
from your phone and what kind of lines they are. Each phone number that goes into
your phone (for example, 555-9999, -8888, -7777, etc.) should be written on a
button. Depending on your needs, you may have a special line type assigned to
you such as a WATS line or a personal line. The corresponding button should be
labeled to identify what kind of line it is.
If the phone you have is for internal use only, no outside phone lines should be
listed on it.
Examples of different kinds of line assignments could include those shown in
Illustration 2.
Page
Privacy
Bill
Judy
Intercom
1904
1903
1902
1901
Intercom
–
–
1906
Wats
No outside lines are assigned Five outside lines and a WATS line are
to this phone. assigned to this phone.
1904
1903
1902
1901
Intercom
—
FX
Wats
1905
Five outside lines, a WATS line, and an FX
(foreign exchange) line are assigned to this
phone.
ILLUSTRATION 2: SAMPLE LINE ASSIGNMENT
Your System Administrator also should have set up which line the system automat-
ically selects first, second, third, etc., when you place a call.
You can see which line was programmed as “first choice” for your phone by picking
up the handset. The green light goes on next to the “first choice” line (or the “next
choice” line).
2

UNDERSTANDING INTERCOM LINES
Each phone in the system is assigned a 2-digit Intercom Number. An Intercom
Number is what you use to call someone within the company and what others use
to call you.
If you have a receptionist (or Attendant), s/he will alert you of an incoming call by
dialing your Intercom Number and then transferring the call to you.
UNDERSTANDING LINE LIGHTS
Next to each line button are two lights. The lights give you information about that
line.
ILLUSTRATION 3: LINE LIGHTS
●
●
The red, triangular light tells you what line you’re on, or will get when you lift
the handset. When you touch a line button, the red light comes on.
The green, square light tells you:
● The line is free (the light is off).
● The line is busy (on).
● The line is ringing (flashing) for an incoming call.
● The line is on hold (fast flashing).
If you have access to the same lines as others, you can tell which lines are in use
by looking at the lights.
3

UNDERSTANDING RINGING PATTERNS
Each type of call you receive produces a different sound:
● An internal call (beep).
● An outside call (a long ring).
● A transferred call (a short then long ring).
CHANGING THE OUTSIDE CALL RING
You can make three modifications to the long ring that indicates an outside call:
● The volume of the ringing.
● The type of ringing.
● The ring sound being on, off, or delayed.
The procedures to make these modifications are described on the next pages.
Changing the Volume of the Ring
You can change the volume of the ring for all calls and for the Speaker whenever
you want.
Volume
Control
Lever
ILLUSTRATION 4: VOLUME LEVER
4

Action Result
To decrease the volume:
Slide the Volume Control lever
When the phone rings, or when
down (LO) to decrease the volume. you hear a voice through the
Speaker, it will be softer.
To
increase the volume:
Slide the Volume Control lever on When the phone rings, or when
the bottom, left side of the phone you hear a voice through the
up (HI) to increase the volume. Speaker, it will be louder.
NOW YOU TRY IT!
Adjusting the Volume
Ask someone who isn't busy to help you.
1. Ask the person to call you and to let the phone ring several times.
2. While your phone is ringing, slide the Volume Control lever up and down
until the sound is just right for you.
5

Personalizing the Ring for Outside Calls
You can select any one of eight types of rings on your phone. Personalizing the
ring lets you know that your phone is ringing. For example, if you share an office
with three or four people, each of you could have his or her own ring pattern.
The T/P Switch
Speaker
ILLUSTRATION 5: PERSONALIZING THE RING
6

To change the ring pattern:
Action Result
Slide the T/P switch to P. (This You’ll hear a ringing pattern.
Test/Program switch allows you to Depending on the type of phone
change the system.) you have, the red line light(s) come
on and the green line light(s) flash.
1.
2.
3.
4.
Touch the Speaker button, below The ringing sound changes to
the dial pad, on the right side. another ring pattern.
Continue to touch Speaker until
Each time you touch Speaker, the
you hear the ring pattern you want. ring pattern will change.
Slide the T/P switch to the center
The line lights go off.
position.
NOW YOU TRY IT!
Changing the Ringing Pattern
1. Change the ringing pattern for your phone.
2. Ask someone outside the office to call you.
3. To note the difference in ringing patterns, change the pattern again, then
receive another outside call.
7

Turning the Ring Off or Delaying the Ring
When your MERLIN Plus phone system was first installed, every phone with an
outside line rang immediately when a call was received on that line. This is not
always desirable.
You can program your phone to specify how it will ring when an outside call is
received on a particular line. (In fact, the System Administrator already may have
set up the On/Off/Delayed ringing for each phone.) Examples of situations in which
you might want to do this are:
● If your company has a Receptionist/Attendant and wants only the Attendant’s
phone to ring.
● If you have a personal line, you may want it to ring, but not outside lines that
you share with others.
Turning ringing on/off does not affect internal calls or transferred calls. These will
still ring.
You also can assign a delayed ring to a phone. For example, if a work group (or
company) has a Secretary/Attendant who screens calls for the others, his or her
phone should ring for all calls while the others should not. However, another phone
can be programmed for delayed ringing, so that if the Secretary/Attendant is away,
or can’t be disturbed, no call will go unanswered. If you select delayed ringing for a
phone line, the second phone will ring after a specified number of rings at the first
phone.
8

To change the line ringing (OFF/ON/DELAYED):
Action Result
Slide the T/P switch to P. You’ll hear the ringing pattern. the
red line light(s) come on and the
green line light(s) flash.
Touch the button of the phone line
The red light may come on, flash,
you want to change.
or be off.
1.
2.
3.
4.
5.
Enter the following codes until the
desired affect appears:
*35–No ring No ring–light off
*36–Delayed ring
Delayed ring–light on
*37–Ring
Ring–light flashing
Repeat steps 2 and 3 for each line
you want to change.
Slide the T/P switch to the center
The line lights go off.
position.
Note: If you often change the ringing pattern for your phone, you may want to
program an Override button. For example, if you cover for a co-worker every day at
lunch time, you can set up your phone for delayed or no ring. Whenever you want
the phone to ring, you can touch the
Override button and the phone will ring until
you touch Override again. (See page 55 for the procedures to program and use
Ring Override.)
NOW YOU TRY IT!
Ringing Changes
1. If you are the back-up person for an Attendant, change the ringing on all
lines from Off to Delayed while the Attendant is on a coffee break or at
lunch. (Pay attention to the lights next to the line buttons while you do this.)
2. Remember to change the ringing to Off after the Attendant returns.
9

Basic Telephone Features
With your MERLIN Plus system, basic telephone features are very easy to use.
Your MERLIN Plus system has features that improve your efficiency when placing
and receiving calls.
These telephone features include:
● Placing an outside call.
● Placing an internal call.
● Answering a call.
● Joining another call.
● Waiting for a particular line.
● Placing a call without lifting the handset.
● Listening without lifting the handset.
● Sharing a conversation with others in the same room.
● Putting a call on hold.
● Listening to a call when you’re on hold.
● Ending a call and beginning another without hanging up.
● Transferring a call.
● Temporarily turning off the Speaker.
● Conducting a conference call.
● Receiving a message waiting notice.
10

PLACING AN OUTSIDE CALL
When you lift the handset to place an outside call, the MERLIN Plus system
automatically selects a free line for the call. You can dial the number using the dial
pad or any of the Speed Dialing options programmed on your phone. (See page 44
for Speed Dialing.)
To place an outside call:
Action Result
Lift the handset. The system selects the first
available line. The red and green
1.
2.
3.
lights for that line come on.
(Or, lift the handset and touch the The red and green lights for the
button of the line you want.) line you selected come on.
Dial the number. Conduct your
The call is made.
conversation when the call is
answered.
Hang up the handset when the call
The line lights go off.
is finished.
11

PLACING AN INTERNAL CALL
When you want to call someone within the office, begin by touching the Intercom
button.
On
5-Button
Phones
On 10
And
34-Deluxe
Phones
ILLUSTRATION 6: INTERCOM BUTTON
12

To place an internal call:
Action Result
Touch the Intercom button. The red light next to the Intercom
(If the green light next to the
button comes on.
Intercom button is on, the Intercom
line is in use. Wait until the light
1.
2.
3.
4.
goes off to make your call.)
Lift the handset.
The green Intercom light comes
on. (Both lights are on.)
Dial the intercom number. The
The call is made.
Telephone Administrator or the
Attendant has a list of Intercom
numbers for the office.
Conduct the conversation, then
When you hang up, the Intercom
hang up.
lights go off.
Note: If you begin dialing an Intercom Number, but don’t complete the call within 15
seconds from the time you lift the handset, the call is cancelled and the Intercom
lights go off.
13

ANSWERING A CALL
Answering a phone call, whether an internal or outside call, is easy—you lift the
handset.
If you are busy on one call and receive another call, the phone will only ring once.
This way you know you have another call, but you aren’t distracted by the rings.
After the first ring, the green light flashes to remind you of the other call. If you want,
you can put the first call on hold, and then go to second call.
To
answer a call:
Action Result
Lift the handset when you hear the The system automatically connects
phone ring. you to the ringing line. While the
line is ringing, the green light
flashes. The light remains on from
the time you answer the call until
you hang up.
NOW YOU TRY IT!
Placing/Receiving Calls
Find another person in the office who has the time to practice. Pay attention
to the lights next to the line buttons while you:
● Call that person.
● Ask her/him to call you.
Think of a friend or business associate outside the office whom you know
won't mind being disturbed. Call him/her. (If you dont want to disturb anyone,
dial the time or weather.)
14