AT&T MERLIN Plus Installation guide

AT&T
MERLIN
®
Plus
COMMUNICATIONS SYSTEM
Training Manual

©1986 AT&T
All Rights Reserved
Printed in USA
Issue 1
December 1986
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T

Contents
Welcome
Getting Started
Using the Training Manual
Other Training Aids
i
ii
iii
iii
1
2
3
3
Your Merlin Plus Phone
Understanding Telephone Lines
Understanding Intercom Lines
Understanding Line Lights
Understanding Ringing Patterns
Changing the Outside Call Ring
Changing the Volume of the Ring
Personalizing the Ring for Outside Calls
Turning the Ring Off or Delaying the Ring
4
4
4
6
8
10
11
12
14
15
Basic Telephone Features
Placing an Outside Call
Placing an Internal Call
Answering a Call
Joining Another Call (Bridging)
Waiting for a Particular Line (Line Request)
Placing a Call Without Lifting the Handset (On-Hook) Dialing
Listening Without Lifting the Handset
Sharing a Conversation with Others in the Same Room (Group Listening)
Putting a Call on Hold
Monitoring a Call When You’re on Hold
Ending a Call and Beginning Another Without Hanging Up (Recall)
Transferring a Call
Temporarily Turning Off the Speaker (Voice Announcement Disable)
Conducting a Conference Call
Dropping a Call from a Conference
Receiving a Message Waiting Notice
16
17
19
20
21
23
24
26
29
30
33
35
Programmable Features
Auto Dial and Speed Dial Numbers
Outside Auto Dial Number
Personal Speed Dial
Intercom Auto Dial
System Speed Dial
Special Characters with Auto Dial and Speed Dial
Manually Signaling a Co-worker
Returning to a Call (Hold Retrieve)
Using Account Numbers
Picking Up Another’s Call at Your Phone (Call Pickup)
Ring Option Override
Do Not Disturb
Privacy
Redialing
Redialing the Last Number You Called (Last Number Redial)
Saving a Number to Redial (Saved Number Redial)
Enabling Touch-Tone
Automatically Answering Intercom Calls (Auto Answer-Intercom)
Automatically Answering All Calls (Auto Answer-All)
Paging a Group through the lntercom (Group Page)
Paging through the Loudspeaker (Loudspeaker Page)
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37
38
40
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47
48
49
50
53
55
56
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60
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64
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Welcome
Welcome to the “magic” of the AT&T MERLIN Plus Communications System. Your
new MERLIN Plus system will give you the “power” of efficient communications.
●
●
The power is in the many features that have been designed to meet your most
critical telephone communications needs: from speed dialing to conference
calling.
The
magic is simplicity of setup and use. The MERLIN Plus system is ready to
use as soon as you connect the phone to the phone jack. The system is also
rich in features that you can select and use as you need them. Many of the
system’s features allow you to customize the telephone just for you.
i

Getting Started
This training manual introduces you to the MERLIN Plus features and leads you
through the steps involved in the use of each feature. Take a minute now to look
through the manual to see how it’s organized.
The training manual consists of three major sections:
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●
Your MERLIN Plus Phone: This introduces you to the MERLIN Plus and
presents general information about how the system works.
Basic Telephone Features: This explains how to perform standard office
telephoning.
Programmable Features: This explains how to program and use MERLIN Plus
features to customize the phone for your needs.
You can read about as many (or few) features as you need to get started–and you
can read about the features in any order. Then you can come back to the manual as
often as necessary to learn about other features. You’ll find that the more you use
your MERLIN Plus phone system, the more features you’ll want to use.
ii

USING THE TRAINING MANUAL
This training manual is designed to help you teach yourself. As you work with the
training manual, you’ll notice that the features are usually presented as described
below:
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●
●
●
A brief description.
An illustration.
An example of how you use the feature.
The procedures for using the feature. These could be in two stages:
●
For alI features, the manual presents the steps needed to use the feature.
●
For some features, the manual also presents the steps needed to set up or
program
the feature.
Some procedures will vary slightly depending on the type of MERLIN Plus phone
you have. To enable you to find the procedures for your phone, look at the phones
at the beginning of the feature. For example:
In this example, you can use a 10-, or a 34-button phone to perform the procedure.
If your phone doesn’t appear at the beginning of the feature, then the feature is not
available for your phone.
The procedures are arranged in two columns: The left column contains the steps
that you’ll follow. The right column describes what happens when you perform the
steps. For example:
Action
Result
1.
2.
Touch the Speaker button below The Speaker comes on.
the dial pad.
Dial the number. You hear the number being dialed
through the Speaker.
Most procedures are brief–a page or less.
●
Throughout the training you will see NOW YOU TRY IT sections. These sec-
tions provide you a chance to practice using a feature. Don’t hesitate to refer
back to the procedures if you need help “trying it.”
OTHER TRAINING AIDS
Your telephone System Administrator has a complete System Manual that de-
scribes the entire MERLIN Plus phone system. If you want to know more about the
feature, ask your Administrator to let you review the system manual.
One other training aid is essential. The MERLIN Plus User Card contains a brief
explanation of each feature. Once you finish the training in this manual, you’ll find
that the User Card is a quick way to review a particular feature. If you don’t have a
User Card, be sure to ask the Attendant for one.
iii

Your Merlin Plus Phone
ILLUSTRATION 1: MERLIN PLUS PHONES
Your MERLIN Plus phone looks like one of these shown in Illustration 1. Each
phone has:
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Buttons to access telephone lines.
A dial pad for dialing numbers and programming features.
A handset with a coil cord.
A T/P (Test/Program) switch that enables you to program features.
A volume control lever.
Factory-programmed buttons for frequently used features (e.g., Intercom,
Hold, Transfer, Recall, and Speaker). These buttons represent features that
are constant. The buttons can’t be changed.
User-programmable buttons that enable you to store frequently dialed phone
numbers (either internal intercom numbers or outside numbers) and/or set up
special features (e.g., Account Numbers, Privacy, Do Not Disturb, etc.). A
programmable button is one you can define and use according to your
needs.
Although there are a variety of 10- and 34-button phones, the main differences
among the different phones are:
The number of telephone lines.
The number of
programmable buttons.
1

UNDERSTANDING TELEPHONE LINES
Your System Administrator should have told you which phone lines you can access
from your phone and what kind of lines they are. Each phone number that goes into
your phone (for example, 555-9999, -8888, -7777, etc.) should be written on a
button. Depending on your needs, you may have a special line type assigned to
you such as a WATS line or a personal line. The corresponding button should be
labeled to identify what kind of line it is.
If the phone you have is for internal use only, no outside phone lines should be
listed on it.
Examples of different kinds of line assignments could include those shown in
Illustration 2.
Page
Privacy
Bill
Judy
Intercom
1904
1903
1902
1901
Intercom
–
–
1906
Wats
No outside lines are assigned Five outside lines and a WATS line are
to this phone. assigned to this phone.
1904
1903
1902
1901
Intercom
—
FX
Wats
1905
Five outside lines, a WATS line, and an FX
(foreign exchange) line are assigned to this
phone.
ILLUSTRATION 2: SAMPLE LINE ASSIGNMENT
Your System Administrator also should have set up which line the system automat-
ically selects first, second, third, etc., when you place a call.
You can see which line was programmed as “first choice” for your phone by picking
up the handset. The green light goes on next to the “first choice” line (or the “next
choice” line).
2

UNDERSTANDING INTERCOM LINES
Each phone in the system is assigned a 2-digit Intercom Number. An Intercom
Number is what you use to call someone within the company and what others use
to call you.
If you have a receptionist (or Attendant), s/he will alert you of an incoming call by
dialing your Intercom Number and then transferring the call to you.
UNDERSTANDING LINE LIGHTS
Next to each line button are two lights. The lights give you information about that
line.
ILLUSTRATION 3: LINE LIGHTS
●
●
The red, triangular light tells you what line you’re on, or will get when you lift
the handset. When you touch a line button, the red light comes on.
The green, square light tells you:
● The line is free (the light is off).
● The line is busy (on).
● The line is ringing (flashing) for an incoming call.
● The line is on hold (fast flashing).
If you have access to the same lines as others, you can tell which lines are in use
by looking at the lights.
3

UNDERSTANDING RINGING PATTERNS
Each type of call you receive produces a different sound:
● An internal call (beep).
● An outside call (a long ring).
● A transferred call (a short then long ring).
CHANGING THE OUTSIDE CALL RING
You can make three modifications to the long ring that indicates an outside call:
● The volume of the ringing.
● The type of ringing.
● The ring sound being on, off, or delayed.
The procedures to make these modifications are described on the next pages.
Changing the Volume of the Ring
You can change the volume of the ring for all calls and for the Speaker whenever
you want.
Volume
Control
Lever
ILLUSTRATION 4: VOLUME LEVER
4