AT&T MERLIN Plus User guide

AT&T
MERLIN
®
Plu S
COMMUNICATIONS SYSTEM
System Planner

© 1988 AT&T
Issue 1
All Rights Reserved
September, 1988
Printed in USA
NOTICE
The information in this document is subject to change without notice. AT&T assumes no responsibility
for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T.
To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and
include the document number 999-501-141 with your order.

System Planner
Date
Name
Address
Phone
DOSS Order No.
The information you supply on the enclosed forms will enable your AT&T Service Technician to install
your new MERLIN Plus Communications System so that it works exactly as you want. It is important
that you provide this information prior to installation.
In addition to installing your system, the Service
Technician will train someone from your company to use it, so you must have someone present during the
installation.
What is the name and phone number of the person who will be present when your system is installed?
Name
Phone
DIAL SIGNALS
LONG DISTANCE DIALING
TRANSFER RETURN
INTERVAL
CALL REPORT
Fill out the attached System Planner Configuration Form, including the Voice
T erminal Assignment section, using the following guidelines:
Under Dial Signals, check one of the following:
● Touch-Tone —if all of your telephone lines are Touch-Tone lines
● Rotary (Pulse) —if one or more of the lines are rotary-only lines
Under Long Distance Dialing check one of the following:
● Toll-Prefix —if you have to dial a 1 or 0 before the area code when making
a long distance call
● Area Code Only —if you don’t have to dial a 1 or 0 before the area code
Under
Transfer Return Interval, check one of the following:
● N O Return —if you don’t want transferred calls returned to the originator
●
Rings —if you want transferred calls to return after more or less than
four rings which is the default (fill in the blank with the appropriate
number —up to nine rings)
Under
Call Report, complete the following if you have the optional data
collector and printer:
●
●
Put a check mark in the box next to Outgoing Calls Only if you want to
record only outgoing calls.
Put a check mark in the box next to Incoming and Outgoing Calls if you
want to record both incoming and outgoing calls.
System Planner 1

MUSIC-ON-HOLD
● For either selection above, fill in the Minimum Duration of a call (0
through 9 minutes) before it is recorded. If 0 is selected, calls will be
recorded after ten seconds.
Under
Music-on-Hold, put a check mark next to the appropriate music
volume to adjust the volume through administration, if you have an optional
audio source connected to the Music-on-Hold jack.
BACKGROUND MUSIC Under Background Music, put a check mark next to the appropriate music
volume to adjust the volume through administiation, if you have an optional
audio source and an optional loudspeaker paging system.
OUTSIDE TELEPHONE
Under Outside Telephone Lines, enter the telephone number and line type for
LINES
each of your outside lines. For example, enter “CO” (for Central Office) for
regular lines, “FX” for a Foreign Exchange line, etc.
AUTOMATIC SYSTEM
Under ASA Line Assignments, follow the instructions below if you are
ACCESS planning to use any of the ASA features—Call Forwarding Direct Extention
Dialing Remote Line Access, or System Answer.
● Enter an “I” for the line(s) in the incoming line group for each ASA
feature you are using.
● If you entered an “I” for an incoming Call Forwarding line, you must also
enter an “O” for the line in the outgoing Call Forwarding line group.
● For each ASA feature you’ve selected, specify the number of rings
(0 through 9) you want before the call is answered by the feature. If 0 is
selected, calls will be answered immediately.
.
VOICE TERMINAL
ASSIGNMENTS
Under Voice Terminal Assignments:
●
●
●
Write in the name of the system attendant and the attendant’s location next
to Intercom (Icom No.) Number 10.
Next to the remaining intercom numbers (11-29); write in the names and
work locations of the people who will have MERLIN system voice
terminals. (See NOTE.) Also, indicate the type of voice terminal (5-, 10-,
22-, or 34-Button) each person is assigned.
NOTE: If you will be using any of the Automatic System Access (ASA)
features, write ASA next to Icom. No. 18. If you will be using the Busy
Buster and/or the Call Report Feature, write BB/Reports next to Icom.
No. 19.
For each line (A-H) associated with each intercom number, indicate
whether it will be button free, that is, the incoming line will ring at the
voice terminal but will not have a button associated with it. If a voice
terminal will have button free line assignments, write in the abbreviation
for the ringing option you want:
R = the line will ring at that telephone
N
= the line won’t ring
2 System Planner

CALL
Draw a circle around the ringing option you’ve selected for the button
free line assignments. Now for the remaining lines to be assigned to
buttons on the voice terminals, use the following abbreviations for the
ringing options:
R = the line
N=the line
D = the line
rings immediately
won’t ring
rings after a delay
Any ringing options circled on the form must be administered for Button-
Free Line Operation.
● For Automatic Line Selection Sequence, enter the line letters assigned to each
telephone in the order that they will be selected by that telephone. See
the example, where the President wants line C, a private line to be
selected first, and also wants access to all of the other lines. The entry is
C, A, B, D.
RESTRICTIONS Under Call Restrictions, indicate the type of call restriction, if any, for each
voice terminal in the system:
Disallowed List
Unrestricted
Toll Restricted
Outward Restricted
Allowed List
Voice terminals that have a Disallowed list assigned to
them cannot make specified calls. Follow the
directions to complete the Disallowed List Entry Form
under “Call Restrictions, Disallowed List, and Allowed
List Entry Form.” Then, put a check mark next to
each voice terminal you’re assigning the Disallowed
list.
Unrestricted voice terminals are able to make any kind
of outside call. Put a check mark next to each voice
terminal that is able to make unlimited outside calls.
Toll Restricted voice terminals are able to make local
but not long distance calls. Put a check mark next to
each voice terminal that can make local calls but not
long distance calls.
An Outward Restricted voice terminal cannot make
any outside calls. Put a check mark next to each voice
terminal that cannot make any outside calls.
Assigning Allowed Lists to voice terminals permits
them to make specified calls regardless of restrictions
placed upon them. Follow the directions to complete
the Allowed List Entry Form under “Call Restrictions,
Disallowed List, and Allowed List Entry Form.”
Then, enter the allowed list number(s) for each
restricted voice terminal that you want to be able to
make specific calls.
System Planner 3

PAGING GROUPS
VOICE TERMINAL
ASSIGNMENT FORMS
PROGRAM MODE LOCK
PARTIAL SYSTEM SPEED
DIAL FORM
CALL RESTRICTIONS,
DISALLOWED LIST, AND
ALLOWED LIST ENTRY
FORM
Under Paging Groups, check the appropriate column(s) to indicate which
paging group (Group 1 or Group 2) each person will be assigned.
NOTE: This is a MERLIN Plus system feature and does not require
any additional equipment. Your MERLIN Plus system comes with the
first ten positions (Icom Nos. 10-19) assigned to Group 1 and the
second ten positions (Icom Nos. 20-29) assigned to Group 2.
There are two choices given under
Voice Terminal Assignment Forms. Put a
check mark in the
Templates Form column if you’re assigning one of the four
preprogrammed templates (see page 9 and 10) to the voice terminal. Place a
check mark in the
Custom Form column if you are custom-designing a
template for the voice terminal.
●
●
Voice Terminal Template Assignment Form: In the space provided next
to the appropriate preprogrammed voice terminal template on page 9 or
10, write the intercom number of each voice terminal to which that
template applies.
Voice Terminal Custom Assignment Form: Be sure you have enough
copies of the different sizes of voice terminal forms. Make as many
photocopies of page 11 as necessary. For each voice terminal that is to
have customized assignments, choose the form showing a matching
number of buttons (5, 10, 22, or 34). Write the intercom number in the
space provided on the form; then write on the button illustrations the
names of the features you want to assign to the feature buttons on each of
these voice terminals.
Under
Program Mode Lock, put a check mark next to any voice terminal that
you want to prevent individuals from reprogramming.
On the Partial System Speed Dial Form, write in the appropriate information:
● Enter the numbers (telephone or account) and the names for the numbers
that you will want the people in your system to be able to dial using an
abbreviated code. Put a check mark in either the
telephone or account
number column to indicate whether the number you’ve listed is a
telephone number or an account number.
NOTE: It may be useful to assign telephone numbers to the two-digit
codes (60 through 89) and account numbers to the three-digit codes
(900 through 999) or vice versa.
• Check the Private box if you do
not want the number to appear on Call
Reports and on voice terminal displays. Private numbers, however, do
appear on System Feature Reports.
● Check the Restriction override box if people who are normally restricted
from making outside calls should be able to dial these numbers.
You can use Call Restrictions to prevent outside calls (both local and long
distance) from being made from some or all voice terminals. You can use the
Disallowed List to prevent billable calls being made from some or all of the
voice terminals in the system to numbers with the 900 area code, the 976
exchange, or other numbers as desired.
4 System Planner

KEY TO FEATURE
ABBREVIATIONS
Using Allowed Lists and System Speed Dial codes you can permit calls from
call restricted voice terminals to specific telephone numbers, local exchanges,
or area codes. By combining Call Restrictions with selected exceptions, you
can control outgoing call traffic and associated costs wihout placing
unreasonable restraints on the people in the business.
Under “Number” on the Disallowed List Entry Form enter billable numbers,
area codes, etc., that you want to disallow.
NOTE: For example, to disallow calls to the 900 area code, enter the
following on the list:
1900
In the space provided next to “List 01” on the Allowed List Entry Form, write
in the name, if any, that you want to use to identify the list, such as
“Emergency Numbers” or “California Suppliers.” Then, under “Number,”
write the area codes, local exchanges, emergency numbers or other telephone
numbers that are appropriate for that list. According to the needs of the
business, name and add numbers to other allowed lists in a similar fashion.
The following table identifies the abbreviations used for the voice terminal
template labels and forms. For more information about each of these
features, refer to Section 5, “Reference,” in the
MERLIN Plus System Manual.
Abbreviation
AI
BB
CF
CPl0
DXD
DND
Ex
C Hold
LND
ROVRD
SND
Feature
Auto Intercom
Busy Buster
Call Forwarding
Call Pickup Intercom 10
Direct Extension Dialing
Do Not Disturb
Exclusive Hold
Last Number Dial
Ring Override
Saved Number Dial
System Planner 5

System Planner Configuration Form

System Planner Configuration Form

Partial System Speed Dial Form
8 System Planner