AT&T MERLIN LEGEND 555-601-010ADD User guide

Update to
Integrated Solution III
System Manager’s Guide
for MERLIN LEGEND®
Communications System
AT&T 555-601-010ADD
March 1995
AT&T

Copyright © 1995, AT&T AT&T 555-601-010ADD
All Rights Reserved
Printed in U.S.A. March 1995
Notice
Every effort was made to ensure that the information in this update was complete and accurate at the time of printing.
However, information is subject to change.
Trademarks
AUDIX and MERLIN LEGEND are registered trademarks of AT&T in the U.S. and other countries.
Voice Power is a trademark of AT&T in the U.S. and other countries.
Ordering Information
The ordering number for this document is 555-601-010ADD. To order this document, call the AT&T GBCS Publications Fulfillment
Center at 1-800-457-1235.

Update to
Integrated Solution III
System Manager’s Guide
for MERLIN LEGEND®
Communications System
To diminish the risk of toll fraud occurrences, the Transfer to Subscribers
Only? parameter on the System Parameter Administration screen is now
permanently set to yes. This setting restricts transfers to registered subscribers
only. During a transfer from within Automated Attendant, Voice Mail, or Call
Answer services, when a caller enters an extension number, it is validated
against the subscriber database of the AUDIX® Voice Power™ system. If the
extension entered is not in the subscriber database, the caller will hear “That is
not a valid extension,” and the transfer will be denied. This will prevent the caller
from having an opportunity to gain access to the outgoing facilities of the
telephone communications system.
In some cases, it is necessary to allow transfers to extension numbers that do
not have corresponding voice mailboxes. For example, there may be a need to
transfer to a fax or data extension, or there may be a subset of users who do not
need to receive voice mail, but who should be able to receive transferred calls.
In these instances, such extensions can be administered as AUDIX Voice Power
subscribers with restricted mailboxes to ensure transfers to these extensions.
Restricted mailboxes can be set up by allocating minimal mailbox space (for
example, 1 minute). Additionally, the Subscriber Switch Call Coverage option in
AUDIX Voice Power should be set to Yes to avoid tieing up voice channels.
If voice mail is addressed to any of these restricted mailboxes, the limited
mailbox size will prevent most messages from being delivered.
NOTE:
Do not assign special-purpose subscribers (users with a mailbox but no
telephone on the switch) to extension numbers that start with the same
digit(s) as switch trunk access codes (for example, 9).
If you require assistance with the above administration, call the AT&T Support
Center at 1-800-628-2888.
555-601-010ADD 1

AT&T 555-601-010
Issue 2
September, 1993
AT&T
Integrated Solution III
For MERLIN LEGEND® Communications System
System Manager’s Guide

Copyright © 1993 AT&T
All Rights Reserved
Printed in the USA
555-601-010
Issue 2
September, 1993
NOTICE:
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or
corrections to the information contained in this document may be incorporated into future issues.
FEDERAL COMMUNICATIONS COMMISSION (FCC) STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against such
interference when operated in a commercial environment. Operation of this equipment in a residential area
is likely to cause interference in which case the user at his own expense will be required to take whatever
measures may be required to correct the interference.
TRADEMARK NOTICE
UNIX is a registered trademark of UNIX System Laboratories.
Voice Power, and AT&T FAX Attendant System are trademarks of AT&T.
AUDIX and MERLIN LEGEND are registered trademarks of AT&T.
HP and LaserJet are registered trademarks of Hewlett-Packard Company.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
SECURITY
As a customer of new telecommunications equipment, you should be aware of the significant and growing
problem of theft of long distance services by third parties, known commonly as “toll fraud.” It is particularly
important that you understand and take appropriate steps to deal with this crime because under applicable
tariffs, you will be responsible for payment of associated toll charges. AT&T can not be responsible for such
charges and will not make any allowance or give any credit resulting from toll fraud.
Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers. Toll
fraud is a potential risk for every customer with telecommunications equipment having one or more of the
following features: (1) remote access, (2) automated attendant, (3) voice mail, (4) remote administration
and maintenance, and (5) call forwarding (remote). This is not a product or design defect, but a risk
associated with equipment having one or more of the features described above. If your new
telecommunications equipment possesses any of these features, please consult the relevant portion of your
documentation for further details and specific procedures to reduce the risk of toll fraud or contact your
AT&T dealer for further details.

ORDERING INFORMATION
To order copies of this manual:
Contact:
Your AT&T Account Team or your AT&T Authorized Dealer.
or
Call:
AT&T at 1-800-432-6600
or
Write: AT&T Customer Information Center
P.O. Box 19901
Indianapolis, IN 46219
Order:
Document No. 555-601-010

Contents
1
Introduction
■
■
■
Overview of Integrated Solution III
System Manager’s Responsibilities
Security
Passwords
Subscriber Passwords
Administrative Passwords
Login Attempts
Master Controller Access
Backup
Toll Fraud
Detecting Toll Fraud
Using this Guide
Conventions Used in this Guide
Getting Assistance
1-1
1-1
1-3
1-5
1-5
1-6
1-6
1-7
1-7
1-8
1-8
1-9
1-10
1-12
1-12
■
■
■
2
Accessing IS-III
2-1
■Overview
2-1
■
2-1
Logging Into IS-III
■Using On-Line Help
2-6
■Viewing the Access Log
2-7
■2-9
Logging Out of IS-III
i

Contents
3Accessing IS-III Applications
3-1
■
■
■
■
■
■
Overview
3-1
Accessing AUDIX Voice Power
3-2
Accessing FAX Attendant
3-7
Accessing Call Accounting System 3-10
CAS Alarms 3-10
Accessing Integrated Administration 3-13
Accessing System Programming
& Maintenance Utility
3-15
4 Maintaining IS-III
4-1
■
■
■
■
■
■
■
■
■
Overview
Backing Up the System
Backing Up Administrative Files to Diskettes
Backing Up the Entire System to Tape
Backing Up the Integrated Administration
Files to Diskette
Displaying the Disk Usage Report
Formatting MS-DOS Floppy Diskettes
Formatting a 1.44 MB Floppy Diskette
Formatting a 720 KB Floppy Diskette
Adding or Changing Passwords
4-1
4-3
4-7
4-10
4-13
4-15
4-19
4-19
4-25
4-31
CAS and HackerTracker Alarms
4-36
Creating and Changing Group Lists
4-37
Setting CAS Alarm Notification
4-39
Restarting the
Printer Scheduler/Spooler
4-46
Reconciling the Dial Plan
4-49
Setting the Time and Date
4-53
ii

Contents
■
■
Shutting Down the System
4-58
Accessing Voice System Administration
4-61
AAppendix A: Master Controller Features
■
■
■
■
■
Overview
Master Controller Processor
Reset Button
Power Button
Drive Indicators
Disk Drive Requirements and Capacities
Diskettes
Tape Drive Requirements
and Capacities
Tape Cartridge
Video Monitor
Keyboard
Escape Key
Enter Key
Tab Key
Ctrl Key
Alt Key
Cursor Control Key Group (Arrow Keys)
Function Key Group
Function Keys
■Screen Navigation
A-1
A-1
A-5
A-5
A-5
A-6
A-6
A-6
A-7
A-7
A-8
A-8
A-8
A-8
A-8
A-8
A-9
A-9
A-9
A-9
A-10
iii

Contents
B
Appendix B: Ordering Information
■
Manuals
B-1
B-1
C Appendix C: CAS Alarm Notification
C-1
■CAS and HackerTracker Alarms
C-1
Alarm Strategy
C-2
Suggested Defaults
C-2
Voice Mail Messages
C-3
Index Index-1
iv