Yealink VC400 User manual

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Copyright © 2016 YEALINK(XIAMEN) TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink(Xiamen) Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR USE OF PRODUCTS.
YEALINK(XIAMEN) TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the VC400 Codec.
Statements of compliance can be obtained by contacting sup[email protected].
This device is marked with the CE mark in compliance with EC Directives 2014/30/EU and 2014/35/EU.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.

vii
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid potential effects on the environment and human health as a result of the presence
of hazardous substances in electrical and electronic equipment, end users of electrical and
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and disposed of separately by a competent authority.
We are striving to improve our documentation quality and we appreciate your feedback. Email your
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Yealink VC400 video conferencing system firmware contains third-party software under the GNU General
Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for
the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the Yealink VC400 full HD video conferencing system. It supports
1080P full-HD video conferencing and includes outstanding features such as good
compatibility, easy deployment and intelligent network adaptability. This makes it the
perfect choice for SMEs.
The Yealink VC400 full-HD video conferencing system is designed to help enterprises
organize video conferences easily and efficiently. Users can expect to enjoy the
high-quality video conferencing experience very cost-effectively.
This guide provides everything you need to start using your new video conferencing
system. First, verify with your system administrator that the IP network is ready for
system configuration. Also be sure to read the Overview and Getting Started sections in
this guide before you set up and use the VC400 video conferencing system.
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing the VC400 Video Conferencing System
Chapter 4 Using the VC400 Video Conferencing System
Chapter 5 Troubleshooting
This section describes the changes to this guide for each release and guide version.
The following sections are new for this version:
Keyboard Input Method on page 35
Major updates have occurred to the following sections:
Icon Instructions on page 14
Setup Wizard on page 27
Directory on page 55
Bandwidth Settings on page 75

User Guide for the VC400 Video Conferencing System
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Placing a Call Using the Remote Control on page 83
The following sections are new for this version:
Web Screen on page 49
Hiding Icons in a Call on page 54
Chairman-Mode Conference on page 85
Auto Recording on page 114
Major updates have occurred to the following sections:
Setup Wizard on page 27
Placing Multiple Calls on page 84
The following sections are new for this version:
Remote Control Battery Safety Information on page 25
Meeting Password on page 52
Meeting Whitelist on page 53
Dual Screen on page 105
8-Way Conference License on page 117
Major updates have occurred to the following sections:
VCC18 HD Camera on page 6
VCR10 Remote Control on page 12
Installing the VC400 Video Conferencing System on page 22
Audio Setting on page 77
Far-end Camera Control on page 79
Controlling the Camera on page 108
Video Recording on page 111
Screenshot on page 115

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 21, Guide Version 21.20 .............................................................. v
Changes for Release 21, Guide Version 21.15 ..............................................................vi
Changes for Release 20, Guide Version 20.1 ................................................................vi
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Packaging Contents............................................................................................................. 1
Optional Accessory .......................................................................................................... 3
System Component Instructions ......................................................................................... 4
VC400 Codec..................................................................................................................... 4
VCC18 HD Camera........................................................................................................... 6
VCP40 Video Conferencing Phone.................................................................................. 9
CPE80 Expansion Microphone ...................................................................................... 10
VCR10 Remote Control ................................................................................................... 12
Icon Instructions .................................................................................................................. 14
Icons on Display Device ................................................................................................. 14
Icons on VCP40 Video Conferencing Phone ................................................................ 16
LED Instructions................................................................................................................... 17
User Interfaces ................................................................................................................... 18
Remote Control................................................................................................................ 18
Web User Interface......................................................................................................... 19
Documentations ................................................................................................................. 20
Getting Started....................................................................... 21
System Installation ............................................................................................................. 21
Installing the VC400 Video Conferencing System....................................................... 22
Installing the Camera..................................................................................................... 23
Installing Batteries for the Remote Control .................................................................. 25
Connecting the CPE80 Expansion Microphone........................................................... 26
Powering the System On or Off........................................................................................ 26
Setup Wizard ...................................................................................................................... 27
Registration ......................................................................................................................... 31
Idle Screen Display ............................................................................................................ 32
Navigating Menus on the Display Device ...................................................................... 34
Keyboard Input Method.................................................................................................... 35
Entering Data and Editing Fields...................................................................................... 36
System Status ..................................................................................................................... 37
Customizing the VC400 Video Conferencing System............ 41
General Settings ................................................................................................................ 41
Automatic Sleep Time .................................................................................................... 41
Backlight .......................................................................................................................... 42
Site Name ........................................................................................................................ 43

User Guide for the VC400 Video Conferencing System
viii
Language......................................................................................................................... 44
Time & Date ..................................................................................................................... 46
Key Tone ........................................................................................................................... 48
Web Screen ..................................................................................................................... 49
Volume Settings............................................................................................................... 50
Meeting Password .......................................................................................................... 52
Meeting Whitelist ............................................................................................................ 53
Hiding Icons in a Call ..................................................................................................... 54
Directory.............................................................................................................................. 55
Adding Contacts ............................................................................................................. 56
Placing Calls to Contacts ............................................................................................... 58
Editing Contacts .............................................................................................................. 60
Deleting Contacts ........................................................................................................... 62
Searching for Contacts................................................................................................... 63
Search Source List in Dialing ......................................................................................... 63
Importing/Exporting Contact Lists ................................................................................. 65
Call History Management ................................................................................................ 68
Viewing Call History ....................................................................................................... 69
Placing a Call from the Call History List ....................................................................... 70
Deleting an Entry from the Call History List ................................................................. 71
Adding a Contact from the Call History List ................................................................ 73
Call Protocol........................................................................................................................ 74
Bandwidth Settings............................................................................................................ 75
Audio Setting ...................................................................................................................... 77
Audio Output Device ...................................................................................................... 77
Audio Input Device ......................................................................................................... 78
Far-end Camera Control ................................................................................................... 79
Using the VC400 Video Conferencing System....................... 81
Placing Calls ....................................................................................................................... 81
Placing a Call Using the Remote Control ..................................................................... 83
Placing a Call Using the VCP40 Phone ......................................................................... 84
Placing a Call via web user Interface .......................................................................... 84
Placing Multiple Calls..................................................................................................... 84
Chairman-Mode Conference ........................................................................................ 85
Answering or Rejecting Calls............................................................................................ 95
Auto Answer .................................................................................................................... 95
Do Not Disturb (DND) ..................................................................................................... 97
Ending Calls ........................................................................................................................ 99
Call Management............................................................................................................ 100
Call Mute ....................................................................................................................... 100
Call Statistics ................................................................................................................. 101
Presentation................................................................................................................... 102
Changing the Video Layout......................................................................................... 103
Dual Screen ................................................................................................................... 105
Controlling the Camera ............................................................................................... 108
Changing the Video Input Source............................................................................... 110
Video Recording............................................................................................................ 111
Screenshot ..................................................................................................................... 115
8-Way Conference License .......................................................................................... 117
Troubleshooting .................................................................... 121
System Diagnostics .......................................................................................................... 121

Table of Contents
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General Issues.................................................................................................................. 122
Camera Issues.................................................................................................................. 124
Display Issues ................................................................................................................... 124
Video & Audio Issues ....................................................................................................... 125
System Maintenance....................................................................................................... 126
Regulatory Notices ............................................................... 133
Service Agreements ........................................................................................................ 133
Limitations of Liability ...................................................................................................... 133
Safety Instructions ............................................................................................................ 133
Restriction of Hazardous Substances............................................................................. 135
Appendix A - Time Zones..................................................... 137
Index ..................................................................................... 141

Overview
1
This chapter provides an overview of the VC400 video conferencing system. Topics
include:
Packaging Contents
System Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information, or assistance to help you use your new system,
contact your system administrator.
The following items are included in your package. If you find that anything is missing,
contact your system administrator.
Note
VC400 Codec
VCC18 HD Camera
We recommend that you use the accessories provided or approved by Yealink. The use
of unapproved third-party accessories may result in reduced performance.

User Guide for the VC400 Video Conferencing System
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VCP40 Video Conferencing Phone
L-Bracket (for installing the camera)
Camera Mounting Accessories
VCR10 Remote Control
AAA Batteries× 2
Power Adapter

Overview
3
Cables
Velcro× 2
Cable Ties× 7
Quick Start Guide
Check the list before installation. If you find that anything is missing, contact your system
administrator.
The following item is optional. You should purchase it separately if necessary.
The CPE80 expansion microphone is used for expanding the audio pickup range.

User Guide for the VC400 Video Conferencing System
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CPE80 Expansion Microphone
Before installing and using theVC400 video conferencing system, you need to be
familiar with the following system components, including:
VC400 Codec
VCC18 HD Camera
VCP40 Video Conferencing Phone
CPE80 Expansion Microphone
VCR10 Remote Control
VC400 codec compresses outgoing video and audio data, transmits this information to
the far end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It
can be compatible with different audio output devices, and can adapt to the display
devices automatically.
You do not need to change the VC400 codec once it has been installed properly in your
environment.

Overview
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VC400 codec front panel
VC400 codec back panel
Port Name
Description
①
Power Button
Powers the system on or off.
②
LED Indicator
Indicates different system statuses. For more
information, refer to LED Instructions on page17.
③
USB
Inserts a USB flash drive to one of the two USB port for
storing screenshots and recording videos.
If two USB flash drives are connected, only the latter
one can be identified.

User Guide for the VC400 Video Conferencing System
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Port Name
Description
④
PC
Connects to a PC for sharing documents or videos
during a call.
⑤
Camera
Connects to a camera.
⑥
Display1
Connects to a display device for displaying video
images.
When connecting to only one display device, Display1
port on the VC400 codec is the only available port.
⑦
Display2
Connects to secondary display device for displaying
video images.
⑧
Line In
Connects to an audio input device using an audio
cable (3.5mm).
⑨
Line Out
Connects to an audio output device using an audio
cable (3.5mm).
⑩
Audio In
Connects to the VCP40 video conferencing phone.
⑪
Internet
Connects to the network device.
⑫
DC19V
Connects to the power source via a power adapter.
⑬
Reset Key
Resets the system to factory defaults.
⑭
Security Slot
Allows you to connect a universal security cable to
VC400 codec, so you can lock it down. The system
cannot be removed when locked.
The VCC18 HD camera supports 18x optical zoom, white balance and automatic gain.
You can place the camera on the table or mount it on a wall.
The front of VCC18 HD camera

Overview
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Port Name
Description
①
LED Indicator
Indicates different system statuses. For more
information, refer to LED Instructions on page17.
The back of VCC18 HD camera
Port Name
Description
②
Camera
Connects to the Camera port on the VC400 codec
using a DVI cable.
You can use the remote control to adjust the position or focus of the camera. The VCC18
camera can be panned (± 100 degrees range), tilted (± 30 degrees range).

User Guide for the VC400 Video Conferencing System
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Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the
camera IR sensor to operate the unit.

Overview
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The VCP40 video conferencing phone supports 360-degree audio pickup to achieve
ultra-HD voice.
Connect the VCP40 phone to the VC400 codec. It can work as an audio device for the
system. You can also place calls, answer calls or view directory and history on the
VCP40 phone.

User Guide for the VC400 Video Conferencing System
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System component instructions of the VCP40 phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—call duration
• Icons (for example, )
• Missed call information
• Time and date
②
Soft Keys
Label automatically to identity their context-sensitive
features.
③
On-hook Key
Rejects or ends a call or returns to the previous screen.
④
Scrolls upwards through the displayed information.
⑤
Enters list or answers incoming calls.
⑥
Scrolls downwards through the displayed information.
⑦
Keypad
Generates the digits and special characters “.” “*” ”#”.
⑧
Off-hook Key
Initiates a call or answers a call.
⑨
Presentation Key
Enables or disables presentation.
⑩
Mute Key
Toggles the mute feature.
⑪
Volume Key
Adjusts the volume of the speakerphone and ringer.
⑫
Microphone
Picks up voice.
⑬
LED Indicators
Indicates phone and call statuses.
⑭
Speakerphone
Provides ringer and hands-free (speakerphone) audio
output.
⑮
MIC Port
Connects a CPE80 expansion microphone to one of two
MIC ports.
⑯
Security Slot
Allows you to connect a universal security cable to lock
down your phone. The phone cannot be removed when
locked.
⑰
Audio Out Port
Connects to the VCP40 phone using the 7.5m Ethernet
cable labeled Audio in.
Provides the power supply for the VCP40 phone.
If your video conferencing room is large, you can add extra CPE80 expansion
microphones to the MIC ports on the VCP40 video conferencing phone to expand the
audio range.
Video conferencing phone has two MIC ports. Up to two expansion microphones can be