AT&T Network Adapter 25 User manual

AT&T
555-530-701
Issue 1, June 1988
AT&T SYSTEM 25
DIRECT TRUNK
ATTENDANT
CONSOLE
USER GUIDE

© 1988 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-530-701.
Contact: Your AT&T sales representative or
Call: 800-432-6600, Monday to Friday between 7:30 a.m.
and 6:00 p.m. EST, or
In Canada call: 800-255-1242
Write: AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
Direct Trunk Attendant Console User Guide
Prepared by System 25
Document Development Group and the
Technical Publications Group

Contents
Introduction
27
27
29
30
31
33
34
35
36
37
38
40
1
Attendant Features
7
Attendant Message Waiting
7
Conferencing
Handling an Incoming Call If You
Announce Calls
Handling an Incoming Call If You
Do Not Announce Calls
Hold
Night Service
11
Paging
Park
Placing Calls
Position Busy
System Alarm
Testing Your Consoles
Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Callback Request
Call Waiting
Coverage
Direct Group Calling
Direct Station Selection
Exclusion
Following
Forwarding
9
13
15
17
18
19
21
23
24
25

HFAI, Using the DTAC with an HFU
HFAI, Using the DTAC Without an HFU
Last Number Dialed
Leave Word Calling
Message Waiting
Pickup
Placing Data Calls from Your
Voice Terminal
Programming Numbers
Recall
Repertory Dialing
Send All Calls
Signaling
Speaker
Speakerphone
Speed Dialing
Station Message Waiting
Transfer
42
44
45
47
49
51
52
53
57
58
59
60
61
62
64
65
66
Glossary
67

Introduction
This guide describes how to use the Direct Trunk Attendant
Console (DTAC). If you have a Switched Loop Attendant
Console (SLAC), you must use the user guide for that console.
Features
You can use most of the features available to other rnultiline
voice terminal users. In addition, as the Attendant, you have
access to special features that will help you handle calls.
Your AT&T System 25 has two types of features, fixed and
assignable, that transform your telephone into a voice terminal.
Fixed features are always available on your DTAC. In this guide,
they are identified at the top of the page by a box with a check.
Assignable features are distributed by your System
Administrator and are identified by an empty box.
fixed feature
assignable feature
If you need an assignable feature, see your System
Administrator.
1

Attendant Consoles
The DTAC can be used alone or with a Direct Extension Selector
Console (Selector Console). The setup you will use depends on
the size and needs of your company. This guide provides
instructions for using both consoles.
Direct Trunk
Attendant Console Direct Extension
Selector Console
Direct Trunk Attendant Console Buttons
There are three types of buttons on your DTAC. Each is
represented in a special way in this guide:
TYPE SHOWN AS:
dial pad buttons ❑
7
dark background buttons
with permanent labels TRANSFER
white background buttons [REP DIAL ]
with changeable labels
Your DTAC has System Access buttons that you can use to place
and receive calls. These buttons, which are labeled with your
PDC (Personal Dial Code), give you access to outside lines and
system features.
NOTE: Unless otherwise noted, you must use a System Access
button for the procedures described in this guide.
2

Direct Extension Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
GROUP SELECTION BUTTONS (the first seven buttons located
on the bottom row)
Used for selecting the “hundreds group” of each extension
number. The last button on the right is used for testing the
console.
NOTE: You may want to label the seven Group Select
buttons. The plastic caps can be pulled off temporarily
to insert labels.
DIRECT EXTENSION SELECTION (DXS) BUTTONS (located
directly above the Group Select buttons)
Used for selecting specific extension numbers from the hundreds
group, (The numbering is fixed from 00 to 99.)
Using the Selector Console
For example,
– Press the
– Press the
For example,
—
Press the
—
Press the
when placing a call to extension 273:
200 Group Select button on the bottom row.
73 DXS button.
when placing a call to extension 4519:
4500 Group Select button.
19 DXS button.
Line Selection
If your DTAC automatically selects a line when you lift the
handset to place a call, you have the option “prime line
preference. ” If your DTAC automatically selects the ringing line
when you lift the handset to answer a call, you have the option
for “ringing line preference. ”
The procedures in this guide assume that you have both ringing
and prime line preference (on a System Access button). If you
don‘t have these options, you must press the. appropriate line button at
the beginning of most procedures.
3

Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE IIIIIIIIIIIIIIIIIIIIIIIIIIII (a continuous steady tone)
You can dial.
CONFIRMATION TONE III III III (three short tones)
Your action is accepted. Proceed to the next step.
RINGBACK TONE IIIIIIIIIIIII IIIIIIIIIIIIII IIIIIIIIIIIII (repeating
On/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE IIIIIIIIIIIIIII III(one long tone
and one short, dull tone)
The person you dialed has Call Waiting.
BUSY TONE IIIIIII IIIII IIIIIII
(repeating on/off tone)
The number you dialed is busy.
FAST BUSY TONE
IIIII IIIII IIII
(repeating on/off tone)
The number or access code you dialed is busy, restricted, or
misdialed.
QUEUING TONE IIIII IIIII IIIII IIIII IIIII (five short tones)
Your callback request for a busy station or outside line has been
confirmed.
DEQUEUING TONE IIII III III (three short tones)
The station or outside line that you requested is available, and
your call can now be completed.
4

Ringing Tones
System 25 also signals you with
The rings and their descriptions four distinctive rings. are listed below.
INSIDE CALL IIIIIIIIIIIIII (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL IIIII IIIIII (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT IIIII (one short burst of ringing)
This indicates a second call on another line, a busy-to-idle
reminder, a signal, or that your voice terminal is in program
mode.
PRIORITY RING IIIIIII IIIIII IIIIIIII (two short rings and
one long ring)
Your call is either a callback because the station or outside
line you requested is now available, or you call is being setup
remotely via Third-Party Setup (a data feature).
Lights
A steady red light identifies the line you are
using or the line you will be using when you
lift the handset.
A steady green light indicates that a line or
feature is in use.
A slow flashing green light indicates an
incoming call.
A fast winking green light indicates a call on
hold. (A green light that winks intermittently
indicates a call held temporarily while being
transferred or conference.)
On the Selector Console, a steady red light
indicates either that a voice terminal is off-
hook or that a call is parked on this extension.
On the Selector Console, a flashing red light
indicates a call to you from that voice terminal
or an unanswered call returning to your
console.
5

DDCs and PDCs
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals and Personal Dial Codes (PDCs)
were assigned to voice terminals. In most cases, your PDC is
your extension number.
Visitors and those who don’t have exclusive use of a voice
terminal may have been assigned Floating Personal Dial
Codes (FPDCs).
This Guide
This guide has two feature sections: Attendant features and
Standard Multiline features. The Attendant section describes the
features you will use as an Attendant. The Multiline section
describes the features that are available to you and all other
multiline voice terminal users. For your convenience, the
features are arranged in alphabetical order. This guide also
includes certain reference information you may want to review at
a future time.
For Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
.
6

Attendant Features
Attendant Message Waiting
You can use a Message light to notify someone of a waiting
message. When you call a voice terminal, the status of the light
next to [ATT MSG ]will be the same as the Message light on the
voice terminal you call.
Turning on a Message Waiting Light
Ringing the Voice Terminal
While
1 If the light is not on, press [ATT MSG ].
The light next to this button turns on.
2 Hang up.
The light next to this button turns off.
Turning on a Message Waiting Light Without Ringing
the Voice Terminal
1
2
3
4
Lift the handset and listen for dial tone.
Press [ATT MSG ].
The light next to this button turns on.
Dial the PDC.
Listen for confirmation tone and then
hang up.
The light next to this button turns off.
(Continued)
7

Attendant Message Waiting (Continued)
Turning Off a Message Waiting Light While Talking
to the Person
1 If the light is on, press [ATT MSG ].
The light next to this button turns off.
2 Hang up.
Turning Off a Message Waiting Light Without Ringing
the Voice Terminal
1
2
3
4
5
Lift the handset and listen for dial tone.
The light next to this button turns on.
Dial the PDC.
The light will remain lit.
Listen for confirmation tone and then
Press [ATT MSG ] again.
The light next to this button turns off.
Hang up.
Press [ATT MSG ].
8

Conferencing
You can set up a conference that includes system 25 stations as
well as outside callers. You can have a maximum of five
conferees; however, no more than two may be on outside lines.
To set up a conference, you can use a or outside
line buttom.
1 Use your DTAC or Selector Console to dial
the first party.
2 Annouce the conference call.
3 Press
CONFERENCE
and listen for dial tone.
The green light next to the button of the held call winks
. .
intermittently.
4 Use your DTAC or Selector Console to dial
the second party, or press the line button for
that party.
NOTE: If, for any reason this call should not
be added to the conference (busy,
no answer,
or misdial), you should do the following:
a Press the switchhook and then release.
b lf you are reconnected to the first party,
return to step 3 and continue. Otherwise,
return to step 4 and continue.
5 Announce the conference
call.
6 Press the button next to the winking light
to join the conference parties together.
7 If you want to add additional conferees,
return to step 3 and continue.
(continued)
9

Conferencing (Continued)
Dropping a Conferee
When you drop a conferee, anyone added to the conference by
the dropped conferee is also dropped. In addition, if you try to
drop the person who was added you to the conference, you will
drop the entire conference.
1 Press DROP.
2 Press the button of the conferee you want
to drop.
10

Handling an Incoming Call If You
Announce Calls
You can use either the DTAC or the Selector Console to extend
calls. Before you extend a call, you can check with the called
party to see if he or she will take the call. While you are talking
with the called party, the caller is on hold and cannot hear you.
If you want to extend an outside call to another outside line, see
the entry for “Transfer” on page 66.
Answering a Call
1 Lift the handset.
2 Speak with the caller.
Extending a Call Using the DTAC
1 Press [START ] and
2 Dial the PDC.
3 If the called party
4
listen for dial tone.
answers and will receive
the call, press [RELEASE ].
or
If the called party is busy, does not answer,
or will not receive the call, press [CANCEL ].
and speak with the caller.
Hang up.
(Continued)
11

Handling an Incoming Call If You Announce Calls (Continued)
Extending a Call Using the Selector Console
l Press
2 Press
3 If the
press
or
If the
the appropriate Group Select button.
the appropriate DXS button.
party answers and will receive the call,
[RELEASE ] .
party is busy, does not answer, or will
not receive the call, press [CANCEL ] and speak
with the caller.
4 Hang up.
12

Handling an Incoming Call If You
Do Not Announce Calls
You can use either the DTAC or the Selector Console to extend
calls. If you extend a call from outside the System 25 to a busy
voice terminal, the caller will be placed on hold and the called
party will hear a tone that indicates that they have a waiting
(camped-on) call. If the called party chooses not to take the call,
it will be returned to you after a preset internal.
If you want to extend an outside call to another outside line, see
the entry for “Transfer” on page 66.
Answering a Call
1 Lift the handset.
2 Speak with the caller.
Extending a Call Using the DTAC
1 Press [START ] and listen for dial tone.
2 Dial the PDC.
3 Press [RELEASE ] and then hang up.
NOTE: If the called party does not answer,
the call will return on the button.
Similarly, camped-on calls that are not
answered will return on the
button.
(Continued)
13

Handling an Incoming
Extending a Call
Call If You Do Not Announce Calls (Continued)
Using the Selector Console
1 Press
2 Press
3 Press
the appropriate Group Select button.
the appropriate DXS button.
[RELEASE ] and then hang up.
NOTE: If the called party does not answer,
the call will return the [RTN-DA ] button.
Similarly, camped-on calls that are not
answered will return on the [RTN-BUSY ]
button.
14

Hold
You can hold calls while you attend to other matters and then
pick them up. After you put a call on hold, you may hang up
the handset without losing the call. You can only pick up held
calls at the voice terminal that put the call on hold or at a voice
terminal that shares the held line.
Using the Hold Feature
1 Press HOLD .
The light next to the button of the held call winks.
2 You can handle other matters without
disconnecting the line.
3 To return to the held call, press the button
next to the winking light.
4 If necessary, lift the handset,
5 Continue your conversation.
Putting a Call on Hold and Calling Another Person
1
2
3
4
5
Press HOLD .
The light next to the button of the held call winks.
Press an idle line button.
Listen for dial tone.
Place and complete the second call.
To return to the held call, press the button
next to the winking light.
(Continued)
15

Hold (Continued)
Putting a Call on Hold and Answering Another Call
1 Press HOLD.
The light next to the button of the held call winks.
2 Press the button next to the flashing light.
3 Speak with the caller.
4 To return to the held call, press the button
next to the winking light.
16