AT&T Network Adapter 25 User manual

AT&T
555-530-701
Issue 1, June 1988
AT&T SYSTEM 25
DIRECT TRUNK
ATTENDANT
CONSOLE
USER GUIDE

© 1988 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-530-701.
Contact: Your AT&T sales representative or
Call: 800-432-6600, Monday to Friday between 7:30 a.m.
and 6:00 p.m. EST, or
In Canada call: 800-255-1242
Write: AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
Direct Trunk Attendant Console User Guide
Prepared by System 25
Document Development Group and the
Technical Publications Group

Contents
Introduction
27
27
29
30
31
33
34
35
36
37
38
40
1
Attendant Features
7
Attendant Message Waiting
7
Conferencing
Handling an Incoming Call If You
Announce Calls
Handling an Incoming Call If You
Do Not Announce Calls
Hold
Night Service
11
Paging
Park
Placing Calls
Position Busy
System Alarm
Testing Your Consoles
Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Callback Request
Call Waiting
Coverage
Direct Group Calling
Direct Station Selection
Exclusion
Following
Forwarding
9
13
15
17
18
19
21
23
24
25

HFAI, Using the DTAC with an HFU
HFAI, Using the DTAC Without an HFU
Last Number Dialed
Leave Word Calling
Message Waiting
Pickup
Placing Data Calls from Your
Voice Terminal
Programming Numbers
Recall
Repertory Dialing
Send All Calls
Signaling
Speaker
Speakerphone
Speed Dialing
Station Message Waiting
Transfer
42
44
45
47
49
51
52
53
57
58
59
60
61
62
64
65
66
Glossary
67

Introduction
This guide describes how to use the Direct Trunk Attendant
Console (DTAC). If you have a Switched Loop Attendant
Console (SLAC), you must use the user guide for that console.
Features
You can use most of the features available to other rnultiline
voice terminal users. In addition, as the Attendant, you have
access to special features that will help you handle calls.
Your AT&T System 25 has two types of features, fixed and
assignable, that transform your telephone into a voice terminal.
Fixed features are always available on your DTAC. In this guide,
they are identified at the top of the page by a box with a check.
Assignable features are distributed by your System
Administrator and are identified by an empty box.
fixed feature
assignable feature
If you need an assignable feature, see your System
Administrator.
1

Attendant Consoles
The DTAC can be used alone or with a Direct Extension Selector
Console (Selector Console). The setup you will use depends on
the size and needs of your company. This guide provides
instructions for using both consoles.
Direct Trunk
Attendant Console Direct Extension
Selector Console
Direct Trunk Attendant Console Buttons
There are three types of buttons on your DTAC. Each is
represented in a special way in this guide:
TYPE SHOWN AS:
dial pad buttons ❑
7
dark background buttons
with permanent labels TRANSFER
white background buttons [REP DIAL ]
with changeable labels
Your DTAC has System Access buttons that you can use to place
and receive calls. These buttons, which are labeled with your
PDC (Personal Dial Code), give you access to outside lines and
system features.
NOTE: Unless otherwise noted, you must use a System Access
button for the procedures described in this guide.
2

Direct Extension Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
GROUP SELECTION BUTTONS (the first seven buttons located
on the bottom row)
Used for selecting the “hundreds group” of each extension
number. The last button on the right is used for testing the
console.
NOTE: You may want to label the seven Group Select
buttons. The plastic caps can be pulled off temporarily
to insert labels.
DIRECT EXTENSION SELECTION (DXS) BUTTONS (located
directly above the Group Select buttons)
Used for selecting specific extension numbers from the hundreds
group, (The numbering is fixed from 00 to 99.)
Using the Selector Console
For example,
– Press the
– Press the
For example,
—
Press the
—
Press the
when placing a call to extension 273:
200 Group Select button on the bottom row.
73 DXS button.
when placing a call to extension 4519:
4500 Group Select button.
19 DXS button.
Line Selection
If your DTAC automatically selects a line when you lift the
handset to place a call, you have the option “prime line
preference. ” If your DTAC automatically selects the ringing line
when you lift the handset to answer a call, you have the option
for “ringing line preference. ”
The procedures in this guide assume that you have both ringing
and prime line preference (on a System Access button). If you
don‘t have these options, you must press the. appropriate line button at
the beginning of most procedures.
3

Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE IIIIIIIIIIIIIIIIIIIIIIIIIIII (a continuous steady tone)
You can dial.
CONFIRMATION TONE III III III (three short tones)
Your action is accepted. Proceed to the next step.
RINGBACK TONE IIIIIIIIIIIII IIIIIIIIIIIIII IIIIIIIIIIIII (repeating
On/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE IIIIIIIIIIIIIII III(one long tone
and one short, dull tone)
The person you dialed has Call Waiting.
BUSY TONE IIIIIII IIIII IIIIIII
(repeating on/off tone)
The number you dialed is busy.
FAST BUSY TONE
IIIII IIIII IIII
(repeating on/off tone)
The number or access code you dialed is busy, restricted, or
misdialed.
QUEUING TONE IIIII IIIII IIIII IIIII IIIII (five short tones)
Your callback request for a busy station or outside line has been
confirmed.
DEQUEUING TONE IIII III III (three short tones)
The station or outside line that you requested is available, and
your call can now be completed.
4

Ringing Tones
System 25 also signals you with
The rings and their descriptions four distinctive rings. are listed below.
INSIDE CALL IIIIIIIIIIIIII (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL IIIII IIIIII (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT IIIII (one short burst of ringing)
This indicates a second call on another line, a busy-to-idle
reminder, a signal, or that your voice terminal is in program
mode.
PRIORITY RING IIIIIII IIIIII IIIIIIII (two short rings and
one long ring)
Your call is either a callback because the station or outside
line you requested is now available, or you call is being setup
remotely via Third-Party Setup (a data feature).
Lights
A steady red light identifies the line you are
using or the line you will be using when you
lift the handset.
A steady green light indicates that a line or
feature is in use.
A slow flashing green light indicates an
incoming call.
A fast winking green light indicates a call on
hold. (A green light that winks intermittently
indicates a call held temporarily while being
transferred or conference.)
On the Selector Console, a steady red light
indicates either that a voice terminal is off-
hook or that a call is parked on this extension.
On the Selector Console, a flashing red light
indicates a call to you from that voice terminal
or an unanswered call returning to your
console.
5

DDCs and PDCs
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals and Personal Dial Codes (PDCs)
were assigned to voice terminals. In most cases, your PDC is
your extension number.
Visitors and those who don’t have exclusive use of a voice
terminal may have been assigned Floating Personal Dial
Codes (FPDCs).
This Guide
This guide has two feature sections: Attendant features and
Standard Multiline features. The Attendant section describes the
features you will use as an Attendant. The Multiline section
describes the features that are available to you and all other
multiline voice terminal users. For your convenience, the
features are arranged in alphabetical order. This guide also
includes certain reference information you may want to review at
a future time.
For Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
.
6