AT&T MERLIN Attendant Technical manual

AT&T
MERLIN Attendant
for MERLIN LEGEND Communications System
Planning Forms

Copyright© 1991 AT&T
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the
time of printing. However, information is subject to change.
Trademarks
MERLIN LEGEND is a trademark of AT&T.
MERLIN is a registered trademark of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to the “Limited Use Software License
Agreement” card provided with this package.
Ordering Information
The order number for this book is 555-600-712. To order additional books, call 1800432-6600 in the
U.S. and 1800255-1242 in Canada. For more information on how to order this and other system
reference materials, see “About This Guide.”
Support Telephone Numbers
AT&T provides atoll-free customer helpline 24 hours a day. In the US. call the AT&T Helpline at 1
800628-2888 if you need assistance when installing, programming, or using your system. In
Canada, call on of the following Technical Assistance Centers for service or technical assistance:
AT&T 555-600-712
Issue 1
October 1991
Eastern Canada and Ottawa: 1800363-1882
Ontario: 1800387-4268
Central and Western Canada: 1800663-9817

MERLIN
®Attendant
Planning Form A
Business Days
You need to set up a business schedule for the MERLIN Attendant in order to switch between day and night
operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN Attendant is the following:
•
•Monday through Friday—Open from 8:30 a.m. to 5 p.m.
Saturday and Sunday—Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN Attendant to activate the business schedule. Refer to the programming information that came with
the unit.
NOTE: If you do not set the MERLIN Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
•
Ž
To change the defaults for the days of the week you business is open, use this form.
To change the defaults for your business hours, refer to Planning Form B.
CHANGING YOUR BUSINESS DAYS
Indicate your normal days of business by assigning each day of the week one of the following codes:
(1) Open or (2) Closed.
Business Days
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Code
Use the programming instructions on the back of this form to enter these changes.
Planning Form A

Planning Form A

MERLIN
®Attendant
Planning Form B
Business Hours
You need to set up a business schedule for the MERLIN Attendant in order to switch between day and night
operations. A business schedule defines the days of the week your business is open and the normal
operating hours for each day. The default business schedule for the MERLIN Attendant is the following:
•
•Monday through Friday—Open from 8:30 a.m. to 5 p.m.
Saturday and Sunday—Closed
If these defaults are adequate for your business needs, you need only set the current date and time for the
MERLIN Attendant to activate the business schedule. Refer to the programming information that came with
the unit.
NOTE: If you do not set the MERLIN Attendant clock, the unit remains in Day mode at all times.
To change the business schedule defaults:
•
•To change the defaults for your business hours, use this form.
To change the defaults for the days of the week your business is open, refer to Planning Form A.
SET BUSINESS HOURS
Indicate your normal operating hours for every day your business is open by entering an opening and
closing time 24-hour format (hours and minutes). If your entry number is less than 10, you must enter a
leading zero.
Note: You must have programmed a day as "Open: (using the programming command [*] [7] [4] ) before
any business hours that you program will take effect. Refer to Planning Form A for further information.
Day
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
or
Entire Week
Open Close
(Same business hours for all 7 days.)
Use the programming instructions on the back of this form to enter these changes.
Planning Form B

How to Program:
NOTE:
Remember to set the current date and time for the MERLIN Attendant. Refer to the program-
ming information that came with the unit for further information. If you do not set the MERLIN
Attendant clock, the unit remains in Day mode at all times.
1. Enter authorized caller mode.
a. Dial the MERLIN Attendant extension number from a Touch-Tone phone, preferably a
single-line set.
b. Wait for an answer.
c. Dial [*] immediately followed by your authorized caller code and [#] .
The two-beep confirmation tone sounds.
NOTE: If you are programming from a multiline Touch-Tone phone connected to the
MERLIN LEGENDTM Communications System control unit, you must enter an
additional pound (#) sign each time a pound (#) sign appears in a programming
command.
2. Dial [*] [7] [3] followed by a code for the day of the week.
(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday, (6) Friday, (7) Saturday,
(9) Entire week - 7 days.
3. Dial two digits for the opening hour (00 through 23) using 24-hour time (00 is midnight).
4. Dial two digits for the opening minute (00 through 59).
5. Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight).
6. Dial two digits for the closing minute (00 through 59).
The two-beep confirmation tone sounds.
NOTE: If you hear the three-beep (error) tone, return to step 2.
7. Repeat steps 2 through 6 of this procedure for each additional day as needed.
8. Continue programming.
or
Exit authorized caller mode by dialing [*] [#].
9. To disconnect, dial [#].
Planning Form B

MERLIN
®Attendant
Planning Form C
Announcement Time Reallocation
Each announcement has been assigned a default duration (in seconds) as follows:
Day = 20
Night = 20
Transfer Fail = 14
Hold = 05
Connect = 05
The total duration for all announcements cannot exceed 64 seconds.
Use this form if you want to perform either of the following:
•
Ž
Change the length of any announcement
Remove an announcement from use by changing its duration to zero
CAUTION: All previously recorded announcements are erased when you use the programming procedure
on the back of this form to reallocate (change) announcement durations. You must rerecord all
announcements after using this procedure.
REALLOCATING ANNOUNCEMENT TIME
Enter a new duration for your announcements in seconds. Then, record these changes in the table below
using the following instructions:
•
Ž
Ž
If your entry is less than 10, you must enter a leading zero. For example, five seconds is entered as 05.
To remove an announcement from use, change its time length to zero (00).
If you make any changes, make sure the total duration for all announcements is not greater than 64
seconds.
Announcement
Duration
Day
Night
Transfer Fail
Hold
Connect
Use the programming instructions at the back of this form to enter these changes.
Planning Form C

How to Program:
Planning Form C

MERLIN
®Attendant
Planning Form D
Announcement Recordings
You can use the standard announcement format provided by filling in the blanks as necessary, or you can
write your own message for each announcement you plan to use. Use the programming instructions on the
back of this form to record your announcements.
DAY ANNOUNCEMENT greets any calls answered by the MERLIN Attendant when in Day mode and
instructs the caller to dial a number to contact a particular department or dial zero for the operator.
“Thank you for calling
If you are calling from a Touch-Tone phone and know the -digit extension number of the person
you are calling, you may dial it any time during this message.
For
please dial 1.
For
please dial 2.
For
please dial 3.
For
please dial 4.
For
please dial 5.
Or stay on the line for further assistance.”
Your message if different:
NIGHT ANNOUNCEMENT greets callers after normal business hours and when the business is closed
(Night mode).
“Thank you for calling
Our normal business hours are a.m. to p.m. Monday through Friday. If you are
calling from a Touch-Tone phone and know the -digit extension number of the person you are
calling, you may try to reach your party directly, or stay on the line to leave a message.”
Your message if different:
TRANSFER FAIL ANNOUNCEMENT informs the caller that the call cannot be completed.
“The person you are calling is unavailable at this time. To leave a message, dial
line for further assistance.”
Your message if different:
,or stay on the
Planning Form D

HOLD ANNOUNCEMENT informs callers that they are to hold while the call is transferred.
“Please hold while your call is being connected.”
Your message if different:
CONNECT ANNOUNCEMENT informs the person whose extension is dialed that a call is being transferred.
“Connecting a call to you.”
Your message if different:
Planning Form D