AT&T Network Adapter 25 User manual

AT&T
AT&T System 25
Switched Loop
Attendant Console
User Guide

©1989 AT&T
All Rights Reserved
Printed in USA
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NUMBER 555-540-706.
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Call:
Write:
Your AT&T sales representative, or
800-432-6600, Monday to Friday between 730am
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In Canada call: 800-255-1242, or
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Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, this
information is subject to change. This document will be reissued
periodically to incorporate changes.
Switched Loop Attendant Console User Guide
Prepared by the
Technical Publications Group

Contents
1
Introduction
9Attendant Features
Answering Calls
9
Attendant Message Waiting
11
Conference Calls
13
Directory
15
Display
18
Display Functions
21
Hold
22
Incoming Calls
25
Inspect
28
Night Service
30
Paging
31
Park
32
Placing Calls
34
Position Busy
37
System Alarm
38
Testing Your Console
39
41Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Call Waiting
Callback
Coverage
Data Calls
Placed from Your Telephone
Direct Group Calling (DGC)
Direct Station Selection (DSS)
Exclusion
Following
41
43
44
45
46
48
49
50
51
52
53

Forwarding
Hands-Free Answering
Last Number Dialed
Leave Word Calling
Message Waiting
Personal Message Waiting
Pickup
Programming Numbers
Recall
Repertory Dialing (REP DIAL)
Signaling
Speakerphone
Speed Dialing
Transfer
55
56
57
58
59
60
61
62
65
66
67
68
70
71
73
Glossary

Introduction
This guide describes how to
Attendant Console (SLAC).
Attendant Console (DTAC),
console.
Features
use the System 25 Switched Loop
If you have a Direct Trunk
you must use the guide for that
You can use most of the features available to other multiline
telephone users.
In addition, as the attendant, you have access
to special features that will help you handle calls.
Your AT&T System 25 has two types of features: fixed and
assignable. A fixed feature is one that is always available on
your SLAC. (In this guide, fixed features are indicated at the
beginning of a feature description by a box with a check.) An
assignable feature is
not provided automatically. It must be
“assigned” by your System Administrator. (In this guide,
assigned features are indicated at the beginning of a feature
description by an empty box.)
❑
✓ fixed feature
❑
assignable feature
Check with your System Administrator as to which features have
been assigned to you. (As a reminder, you can place a check in
the box of each assignable feature that you have.)
1

Attendant Consoles
The Switched Loop Attendant Console (SLAC) can be used
alone or with a Direct Extension Selector Console (Selector
Console). The setup you will use depends on the size and needs
of your company. This guide provides instructions for using
both consoles.
Switched Loop
Attendant Console
Direct Extension
Selector Console
Console Buttons
There are three standard types of buttons on your SLAC. Each
is represented in a special way in this guide:
TYPE SHOWN AS:
dial pad buttons
7
button next to permanent
HOLD
label with dark background
button next to changeable
REP DIAL
label with light background
NOTE: A fourth type of button can be found on the display unit,
and is represented in this way: Set .
2

Loop Buttons
Voice communications paths between your console and the
System 25 are called loops. Your console receives calls one at a
time; if you are busy with a call, other incoming calls will wait in
a line (a “queue”) until you are ready to respond. If there are
two attendants they share the same queue.
Your SLAC has five buttons that are used to place and
LOOP
receive calls. These buttons give you access to outside lines as
well as system features.
Automatic Loop Selection
When an incoming call rings, lift the handset (go off-hook); you
are automatically connected to the caller. If your console is idle
and you want to place a call, lift the handset; you automatically
receive dial tone at one of the LOOP buttons.
Occasionally, you may have to press a LOOP button when you
answer or place a call. The console procedures
instructions when this is necessary.
Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
Group Select Buttons (the first seven buttons located on the
bottom row)
Used for selecting the “hundreds” group of each extension
number.
NOTE: You
(The plastic
may want to label the seven Group Select buttons.
caps can be pulled off temporarily to insert labels.)
Direct Extension Selection (DXS) Buttons (located directly
above the Group Select buttons)
Used for selecting specific extension numbers. (The numbering
is fixed from 00 to 99.)
3

Using the Selector Console
■ If you are placing a call to extension 273:
➤ Press the 200 Group Select button on the bottom row.
➤ Press the 73 DXS button.
■ If you are placing a call to extension 4519:
➤ Press the 4500 Group Select button.
➤ Press the 19 DXS button.
Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE
llllllllllllllllllllllllllllllllllllllllllllllllllll (a continuous steady tone)
You can dial.
CONFIRMATION TONE ll ll ll (three short tones)
Your action has been accepted.
RINGBACK TONE llllllllllllll lllllllllll (repeating on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE lllllllllllllllllllll ll (one long tone and
one short, dull tone)
The person you dialed is busy, and
Waiting.
BUSY TONE lllll lllll lllll (repeating
The number you dialed is busy.
FAST BUSY TONE lll lll lll lll (fast
has been notified of Call
on/off tone)
repeating on/off tone)
The number you dialed was busy, misdialed, or restricted.
CALL WAITING TONE (short tone(s) heard during a call)
lll
(the waiting call is an inside call)
lll lll (the waiting call is an outside call)
You have a call waiting to be answered.
QUEUEING TONE ll ll ll ll ll (five short tones)
Your request for a callback has been confirmed.
DEQUEUEING TONE ll ll ll (three short tones)
The extension or outside line that you requested for callback is
now available.
4

Ringing Tones
System 25 signals you with four distinctive rings. The rings and
their descriptions are listed below.
INSIDE CALL llllllllllllllllllll (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL llllll llllll (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT lll (one short burst of ringing)
This can indicate a call on another line; a busy-to-idle reminder;
a manual signal; or that your telephone is in program mode.
PRIORITY RING ll ll llllllllllllll (two short rings and one long ring)
You are being alerted that your request for Callback can now be
completed; or a call is being set up remotely for your phone via
a data feature known as Third-Party Call Setup.
Lights
A steady red light indicates the line you should
use when you lift the handset.
A steady green light indicates the line or feature
in use.
A slow blinking green light indicates an
incoming call.
A fast blinking green light indicates a call on
hold or a queued call. (An intermittent blinking
green light indicates a call held temporarily while
being transferred or conference.)
On the Selector Console, a steady red light
indicates that a telephone is in use, or a call is
parked on this extension.
On the Selector Console, a blinking red light
indicates an extension that is calling you, or an
unanswered call is returning to you from that
extension.
5

Data Dial Code (DDC)
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals. If
you have a data terminal
associated with your System 25, you will receive separate
information regarding its use.
Personal Dial Code (PDC)
Personal Dial Codes (PDCs) were assigned to telephones. In
most cases, your PDC is your extension number. If a telephone
is shared by two or more people, each person may have been
assigned their own “floating” extension number (FPDC).
Floating extension numbers (FPDCs) are also used as a
convenience for visitors, and for people who are not
permanently assigned to a specific location.
Display Unit
The console’s built-in display provides visual information about
incoming and outgoing calls. Use the procedures and sample
screens shown at the end of each feature entry. Also, refer to
the entries for “Directory”, “Display”, “Inspect”, and “Display
Functions”.
Queue Status
System 25 “stacks” calls to a busy console in a waiting line (a
queue). These queued calls are then sent to the console, one at
a time, as the attendant becomes available. The number of calls
waiting in the queue is shown on the right side of the Screen 1
display. If one to nine calls are waiting for to be answered, the
actual number appears.
A queue of ten or more calls is indicated
by "!".
6