AT&T Network Adapter 25 User manual

AT&T
AT&T System 25
Switched Loop
Attendant Console
User Guide

©1989 AT&T
All Rights Reserved
Printed in USA
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NUMBER 555-540-706.
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Call:
Write:
Your AT&T sales representative, or
800-432-6600, Monday to Friday between 730am
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Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, this
information is subject to change. This document will be reissued
periodically to incorporate changes.
Switched Loop Attendant Console User Guide
Prepared by the
Technical Publications Group

Contents
1
Introduction
9Attendant Features
Answering Calls
9
Attendant Message Waiting
11
Conference Calls
13
Directory
15
Display
18
Display Functions
21
Hold
22
Incoming Calls
25
Inspect
28
Night Service
30
Paging
31
Park
32
Placing Calls
34
Position Busy
37
System Alarm
38
Testing Your Console
39
41Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Call Waiting
Callback
Coverage
Data Calls
Placed from Your Telephone
Direct Group Calling (DGC)
Direct Station Selection (DSS)
Exclusion
Following
41
43
44
45
46
48
49
50
51
52
53

Forwarding
Hands-Free Answering
Last Number Dialed
Leave Word Calling
Message Waiting
Personal Message Waiting
Pickup
Programming Numbers
Recall
Repertory Dialing (REP DIAL)
Signaling
Speakerphone
Speed Dialing
Transfer
55
56
57
58
59
60
61
62
65
66
67
68
70
71
73
Glossary

Introduction
This guide describes how to
Attendant Console (SLAC).
Attendant Console (DTAC),
console.
Features
use the System 25 Switched Loop
If you have a Direct Trunk
you must use the guide for that
You can use most of the features available to other multiline
telephone users.
In addition, as the attendant, you have access
to special features that will help you handle calls.
Your AT&T System 25 has two types of features: fixed and
assignable. A fixed feature is one that is always available on
your SLAC. (In this guide, fixed features are indicated at the
beginning of a feature description by a box with a check.) An
assignable feature is
not provided automatically. It must be
“assigned” by your System Administrator. (In this guide,
assigned features are indicated at the beginning of a feature
description by an empty box.)
❑
✓ fixed feature
❑
assignable feature
Check with your System Administrator as to which features have
been assigned to you. (As a reminder, you can place a check in
the box of each assignable feature that you have.)
1

Attendant Consoles
The Switched Loop Attendant Console (SLAC) can be used
alone or with a Direct Extension Selector Console (Selector
Console). The setup you will use depends on the size and needs
of your company. This guide provides instructions for using
both consoles.
Switched Loop
Attendant Console
Direct Extension
Selector Console
Console Buttons
There are three standard types of buttons on your SLAC. Each
is represented in a special way in this guide:
TYPE SHOWN AS:
dial pad buttons
7
button next to permanent
HOLD
label with dark background
button next to changeable
REP DIAL
label with light background
NOTE: A fourth type of button can be found on the display unit,
and is represented in this way: Set .
2

Loop Buttons
Voice communications paths between your console and the
System 25 are called loops. Your console receives calls one at a
time; if you are busy with a call, other incoming calls will wait in
a line (a “queue”) until you are ready to respond. If there are
two attendants they share the same queue.
Your SLAC has five buttons that are used to place and
LOOP
receive calls. These buttons give you access to outside lines as
well as system features.
Automatic Loop Selection
When an incoming call rings, lift the handset (go off-hook); you
are automatically connected to the caller. If your console is idle
and you want to place a call, lift the handset; you automatically
receive dial tone at one of the LOOP buttons.
Occasionally, you may have to press a LOOP button when you
answer or place a call. The console procedures
instructions when this is necessary.
Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
Group Select Buttons (the first seven buttons located on the
bottom row)
Used for selecting the “hundreds” group of each extension
number.
NOTE: You
(The plastic
may want to label the seven Group Select buttons.
caps can be pulled off temporarily to insert labels.)
Direct Extension Selection (DXS) Buttons (located directly
above the Group Select buttons)
Used for selecting specific extension numbers. (The numbering
is fixed from 00 to 99.)
3

Using the Selector Console
■ If you are placing a call to extension 273:
➤ Press the 200 Group Select button on the bottom row.
➤ Press the 73 DXS button.
■ If you are placing a call to extension 4519:
➤ Press the 4500 Group Select button.
➤ Press the 19 DXS button.
Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE
llllllllllllllllllllllllllllllllllllllllllllllllllll (a continuous steady tone)
You can dial.
CONFIRMATION TONE ll ll ll (three short tones)
Your action has been accepted.
RINGBACK TONE llllllllllllll lllllllllll (repeating on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE lllllllllllllllllllll ll (one long tone and
one short, dull tone)
The person you dialed is busy, and
Waiting.
BUSY TONE lllll lllll lllll (repeating
The number you dialed is busy.
FAST BUSY TONE lll lll lll lll (fast
has been notified of Call
on/off tone)
repeating on/off tone)
The number you dialed was busy, misdialed, or restricted.
CALL WAITING TONE (short tone(s) heard during a call)
lll
(the waiting call is an inside call)
lll lll (the waiting call is an outside call)
You have a call waiting to be answered.
QUEUEING TONE ll ll ll ll ll (five short tones)
Your request for a callback has been confirmed.
DEQUEUEING TONE ll ll ll (three short tones)
The extension or outside line that you requested for callback is
now available.
4

Ringing Tones
System 25 signals you with four distinctive rings. The rings and
their descriptions are listed below.
INSIDE CALL llllllllllllllllllll (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL llllll llllll (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT lll (one short burst of ringing)
This can indicate a call on another line; a busy-to-idle reminder;
a manual signal; or that your telephone is in program mode.
PRIORITY RING ll ll llllllllllllll (two short rings and one long ring)
You are being alerted that your request for Callback can now be
completed; or a call is being set up remotely for your phone via
a data feature known as Third-Party Call Setup.
Lights
A steady red light indicates the line you should
use when you lift the handset.
A steady green light indicates the line or feature
in use.
A slow blinking green light indicates an
incoming call.
A fast blinking green light indicates a call on
hold or a queued call. (An intermittent blinking
green light indicates a call held temporarily while
being transferred or conference.)
On the Selector Console, a steady red light
indicates that a telephone is in use, or a call is
parked on this extension.
On the Selector Console, a blinking red light
indicates an extension that is calling you, or an
unanswered call is returning to you from that
extension.
5

Data Dial Code (DDC)
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals. If
you have a data terminal
associated with your System 25, you will receive separate
information regarding its use.
Personal Dial Code (PDC)
Personal Dial Codes (PDCs) were assigned to telephones. In
most cases, your PDC is your extension number. If a telephone
is shared by two or more people, each person may have been
assigned their own “floating” extension number (FPDC).
Floating extension numbers (FPDCs) are also used as a
convenience for visitors, and for people who are not
permanently assigned to a specific location.
Display Unit
The console’s built-in display provides visual information about
incoming and outgoing calls. Use the procedures and sample
screens shown at the end of each feature entry. Also, refer to
the entries for “Directory”, “Display”, “Inspect”, and “Display
Functions”.
Queue Status
System 25 “stacks” calls to a busy console in a waiting line (a
queue). These queued calls are then sent to the console, one at
a time, as the attendant becomes available. The number of calls
waiting in the queue is shown on the right side of the Screen 1
display. If one to nine calls are waiting for to be answered, the
actual number appears.
A queue of ten or more calls is indicated
by "!".
6

This Guide
This guide has two feature sections: Attendant Features and
Standard Multiline Features. The Attendant section describes
the features you will use as an attendant. The Multiline section
describes the features that are available to you and all other
multiline telephone users. For your convenience, the features
are arranged in alphabetical order.
Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
7

8

Attendant Features
Answering Calls
✓
❑
You can receive only one call at a time on your console; calls are
held in a queue at the System 25 until you (or the other
attendant) can handle them. Your console receives incoming
calls only when you have no active calls, and at least one loop is
idle.
You answer all incoming calls at one of the LOOP buttons on
the upper left of the console. (The system automatically selects
LOOP buttons in a rotating sequence for receiving calls.)
When an incoming call rings, the green light next to the
appropriate LOOP blinks.
Answering a Call
1
2
Lift the handset.
Speak with the caller.
Display
The display shows different information, depending on the type
of incoming calls received.
If an outside call has arrived at your console, and three calls are
waiting in the attendant queue, your display shows:
OUTSIDE 3
9

Answering Calls (Continued)
When a call arrives at the console from an inside phone, the
display shows the extension number and name of the person
calling. The “!”
symbol indicates that ten or more calls are
waiting in the queue.
314 Sherwood,A !
A call that you sent to A. Jones is returning (indicated by the “}”
symbol); the person’s extension and name are shown.
}398 Jones,A 2
Pressing the SCROLL button displays Screen 2: the letter “d“
indicates that Jones did not answer. The identifier of the person
who is calling is also shown.
BRANCH d
A call placed to S. Tango by an inside caller has been redirected
to the console for coverage, as indicated by the “>” symbol.
>319 Tango,S 3
To determine the identity of the caller, press SCROLL to
display Screen 2.
301 Asay, J s
The letter "s" indicates that the person who was called
(Tango) activated Send All Calls to have the call sent to
coverage.
10

Attendant Message Waiting
❑
You can use a Message light to notify people of a waiting
message.
When you dial an extension, the status of the light
next to
ATTENDANT MESSAGE WAITING will be the same as the
Message light on the telephone you call.
Turning on Message Waiting Lights
While Ringing the Telephone
1 If the light is not on, press ATTENDANT MESSAGE WAITING .
The !ight next to this button turns on.
2 Hang up.
The light next to this button goes off.
Without Ringing the Telephone
1 Listen for dial tone, then press ATTENDANT MESSAGE WAITING .
The light next to this button turns on.
2 Dial the extension number.
3 After confirmation tone, hang up.
The light next to this button goes off.
Turning Off Message Waiting Lights
While Talking with the Person
1 If the light is on, press ATTENDANT MESSAGE WAITING .
The light next to this button goes off.
2 Hang up.
Without Ringing the Telephone
1 Listen for dial tone, then press ATTENDANT MESSAGE WAITING .
The light next to this button turns on.
2 Dial the extension number.
(Continued)
11

Attendant Message Waiting (Continued)
3 After confirmation tone, press ATTENDANT MESSAGE WAITING
again.
The light next to this button goes off.
4 Hang up.
Display
Using the Attendant Message Waiting feature does not affect the
call information display.
12

Conference Calls
❑
You can set up a conference that includes a combination of
System 25 extensions as well as outside calls. You may have up
to five conferees; however, no more than two may be on outside
lines. To set up a conference, start with one call; then contact
the new parties one at a time and add them to the original loop.
You can drop parties before they are placed in a conference.
However, once in a conference, you cannot selectively drop
any
party from the conference because they are all on the same loop.
If you want someone to withdraw from the conference, ask that
person to hang up.
Setting Up a Conference
1 Dial the first person and announce the conference call.
2 Press CONFERENCE
and listen for dial tone.
The light next to the LOOP button blinks intermittently.
The system then selects and lights a new LOOP button and supplies dial
tone.
3 Dial the next person you want added to the conference.
NOTE: If for any reason this call should not be added (busy,
no answer, or misdial), you should do the following:
Press DROP , then press the appropriate button for the call
you want to drop.
or
Press RELEASE or FORCED RELEASE to drop an outside call
that is ringing or is returning a busy, intercept, or reorder
tone.
4 Announce the conference call.
NOTE: Press RELEASE or FORCED RELEASE
to drop an inside
or outside call that is completed but the person is not joining
the conference.
(Continued)
13

Conference Calls (Continued)
5 Press the LOOP button next to the blinking light to add this
person to the conference.
The loop where the last conferee was called becomes idle again.
6 If you want to add another conferee, return to Step 2 and
continue.
Display
Each time a party is called for a conference, the normal
information is displayed.
Call to an inside extension:
311 Dunn,B 2
Call to an outside number:
95551634 2
As each new person is added to the original loop, the display
shows the number of conferees (including you) now connected
together, along with the current number of calls waiting in the
queue.
CONFERENCE 3 2
14

Directory
✓
❑
If your System Administrator has set up a system directory, you
can use the display to obtain extension numbers, data numbers,
or DGC access codes for people connected to your System 25.
With this display feature, you can access the name and number
of a specific person. Start the directory search by dialing the
first letter(s) of the person’s last name. Use the following
buttons for dialing those letters and characters that do not
appear on the dial pad:
■ For the letter, “Q,” press 7
❑
■ For the letter, “Z,” press ❑ .
9
■ For a space, dot, or comma, press ❑ .
*
The first name in the system directory that matches the letters
you dialed will be displayed. You can then press NEXT to
display more names that match the search combination, or you
can modify the search by adding additional letters to the end of
your combination.
The directory will “circle back” to the first
name in the group after displaying all available names.
For more information about other ways of using the display, see
the “Display” section.
Using the Directory
1 Press DIRECTORY.
The following display appears:
DIR: ENTER NAME#
2 Start the search combination by dialing the first letters of the
person’s name, using the letters on your dial pad buttons.
As an example, for “Stiller, R“, you might press 7 8
❑❑
4 , since these buttons include the letters S, T, and I .
❑
(Continued)
15

Directory (Continued)
3
4
Press # .
❑
The system will provide you with the first name in the directory that
matches the search combination that you specified.
At the beginning of each entry, you will see the letter “D” to remind
you that you are using the Directory feature.
To see the next entry, press NEXT . You may need to to
press NEXT several times before the correct name appears.
NOTE: If you appear to be far away from your goal, you may
enter additional letters to the person’s name. (Be sure that
❑
you press # after you complete entries from the dial pad.)
Example of a Directory Search
If you want to check the number for “Stiller, R“, you press 7
❑
8 #.The numbered buttons contain the first two letters of
“Stiller”.
The directory shows you the name and number of the
first name matched using the buttons
7 8 # :
❑❑❑
❑❑
D366 Paar,B
If you press NEXT, the next name in alphabetical order
appears:
D356 Packer,L
In order to get closer to the name you are searching for, you can
add more letters to the search combination by pressing
❑❑
4 5
❑
# . (The search combination is now 7 8 4 5
❑ ❑ ❑ ❑
representing the letters S, T, I, and L.) The display now shows
the next most closely matched name to the combination:
0332 Stiles, K
Press NEXT and you see the name you are searching for:
D341 Stiller,R
16