AT&T 984 User manual

Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
AT&T Small Business System
Speakerphone with
Digital Answering System and
Caller ID Call Waiting 984

© 2004 Advanced American Telephones.
All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to
Advanced American Telephones.
Printed in Singapore. Issue 1AT&T 06/04
In case of difficulty, visit our Service Center at
www.telephones.att.com or call 1 800 222–3111.

PRODUCT OVERVIEW.............1
BEFORE YOU BEGIN ..................2
Parts List ...............................................2
Tools Needed ......................................2
DSL Users ............................................4
Glossary ................................................5
Programmable Features List ............8
Audible Signals .................................12
INSTALLATION...........................13
Battery Installation ...........................13
Table/Desk Installation ....................15
Wall Installation ................................17
Convenience Ports .........................21
MENU OPERATION..................22
Menu Structure ................................23
Shortcut to Language Menu ..........24
Rapid Scroll ........................................24
FEATURE SETUP........................25
Set One Touch Preference ............25
Assign an Extension Number
to Your Phone ...............................26
Turn the Ringer On or Off
for Each Line .................................27
Select the Ringer Type ....................28
Set Delay Ring ...................................29
Turn Auto-Mute On or Off ...........30
Set Dial Mode ...................................31
Turn Hold Reminder
On or Off ......................................31
Set the Time and Date ...................32
Turn Line Usage On or Off
for Each Line .................................33
Assign the Prime Line
(Line Preference) .........................34
Set Automatic Mode ......................35
Set the Scroll Rate ...........................36
Turn Screen Backlight
On or Off ......................................37
Turn COVM Indicators
On or Off for Each Line ............38
Reset COVM Indicator ..................39
Program Home and Local
Area Codes ...................................40
Assign the Line Group
for this Phone ...............................41
Erase All Settings and Return the
Phone to Default Settings .........42
Set Answering System Status ........43
Set Your Phone for Single Phone
Operation ......................................44
Set Answer Delay .............................45
Set Auto-Attendant
Pickup Delay ..................................46
Set Auto-Attendant Day
and Night Times ...........................47
Turn Toll Saver On or Off .............49
Program the Remote Code ..........50
Set Message Length .........................51
Turn Audible Message Alert
On or Off ......................................52
Turn Monitor On or Off ...............53
Turn D-TAD Intercept
On or Off ......................................54
Set This Phone to be the
Centrex Console Phone ...........55
Set the Centrex Console
Delayed Ring Time .......................56
Set the Display Language ...............56
TELEPHONE
OPERATION ..................................57
Make or Answer a Call ...................57
Switch Between Handset,
Headset and Speakerphone ......59
Timer ...................................................59
Call Privacy ........................................60
Do Not Disturb ...............................60
Volume ................................................61
Redial ...................................................61
Redial Stack .......................................62
Auto Redial ........................................62
Hold .....................................................63
Switch Between Lines .....................63
Mute ....................................................64
Flash .....................................................64
Temporary Tone Dialing .................64
IV
CONTENTS
CONTENTS
CONTENTS

Conference Calls .............................65
Transfer a Call ...................................66
Low Battery Indicator ....................67
Lights and What They Mean ........68
ONE TOUCH
OPERATION ..................................70
Store a Number in a
One Touch Location ...................71
Review a One Touch Entry ..........73
Dial a One Touch Number ............74
DIRECTORY OPERATION ....75
Menu Structure ................................75
Store a Name and Number
in the Directory ...........................76
Review Directory Entries ..............79
Edit a Directory Entry ....................80
Dial a Number from
the Directory ................................81
Remove a Name and Number
from the Directory .....................81
Remove All Entries from
the Directory ................................82
INTERCOM OPERATION......83
Basic Intercom Operations ..........84
Make an Intercom Call with
the Handset ...................................85
Make an Intercom Call with the
Speakerphone or Headset ........86
Answer an Intercom Call ..............87
End an Intercom or Page Call ......87
Page a Specific Extension
(Single-phone Page) .....................88
Answer a Single-phone Page .........88
Page All System Phones ..................89
Answer a System-wide Page .........89
Make an Intercom
Conference Call ...........................90
Room Monitor ..................................90
CALLER ID OPERATION.......91
Menu Structure ................................92
Caller ID Display ..............................92
Call Waiting ........................................93
Calls Received on Two or More
Lines Simultaneously ...................93
Display Screen Messages ................94
Message Waiting and
NEW CALL Light ........................95
Call History .......................................95
Remove Calls from
Call History .................................97
Dial a Number from
Call History ...................................98
Save a Name and Number from
Call History to the Directory ..99
Save a Number from Call History
to a One Touch Location ........100
ANSWERING SYSTEM
(D-TAD) OPERATION .....................101
Turn Answering System
On/Off ..........................................101
Enter D-TAD Mode ......................101
Menu Structure ..............................102
Record an Outgoing
Announcement ..........................103
Review an Outgoing
Announcement ..........................104
Remove an Outgoing
Announcement ..........................105
Monitor Incoming Calls ...............105
Intercept an
Incoming Message ....................105
Listen to Your Messages ...............106
Remove Messages ........................108
Record a Memo .............................108
Record a Phone Conversation ..109
Audible Message Alert .................109
ANSWERING SYSTEM
AUTO-ATTENDANT OPERATION 110
Auto-Attendant Sequence
for Callers ...................................111
Review an Auto-Attendant
Outgoing Announcement ........112
Record an Auto-Attendant
Outgoing Announcement ........113
V
CONTENTS
CONTENTS

Remove an Auto-Attendant
Outgoing Announcement ........114
Using Multiple
Auto-Attendants ........................115
ANSWERING SYSTEM
REMOTE OPERATION ....................116
Connect with the
Answering System .....................116
Remote Commands ......................117
ADDING A
FAX MACHINE ..........................118
Using a Fax Switch ........................118
GENERAL PRODUCT
CARE................................................119
TECHNICAL
SPECIFICATIONS ....................120
IN CASE OF DIFFICULTY ..121
EXPANDING THE PHONE
SYSTEM..........................................128
Line Groups ....................................128
Private Lines ....................................129
CENTREX OPERATION ......130
Setup Checklist ..............................130
Enable the Console Phone .........130
Console Operation .......................130
Set Ring Delay Duration ..............131
Answer a Delayed Ring ................131
Pick Up Another Station’s Line ..131
INDEX .............................................132
VI
CONTENTS
CONTENTS

This AT&T Small Business System Speakerphone with Digital Answering
System and Caller ID Call Waiting 984 is expandable to a 16-extension
telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and
964 telephones. (See BEFORE YOU BEGIN starting on page 2 and
EXPANDING THE PHONE SYSTEM beginning on page 128 for details.)
The 984 is hearing-aid compatible and can be connected to up to four
incoming telephone lines. This phone features a speakerphone for hands-free
use and a headset jack compatible with most two-band 2.5mm headsets (sold
separately). The 984 allows paging, intercom and call transfers between
system phones and is capable of connecting three parties in a conference call.
This phone also features a 32-number memory for faster dialing and has a
directory which can store up to 200 additional numbers with names. This
phone has a Caller ID feature which supports Caller ID with Call Waiting
service. (Caller ID services are subscriber services available from many local
telephone companies for a fee.) There are two convenience ports available
for connecting the phone to another device such as a fax machine or
modem.
Your 984 also features a built-in digital answering system able to store
approximately 20 minutes of messages, memos, phone calls and
announcements for a total of up to 99 messages. You can access the
answering system from a remote, non-system touch tone phone or from
another system phone. This 984 telephone is equipped to function as an
Auto-Attendant in a multi-phone system. An Auto-Attendant phone can pick
up and redirect incoming calls to other extensions in your phone system.
You may designate more than one Auto-Attendant for your phone system.
(See ANSWERING SYSTEM AUTO-ATTENDANT OPERATION beginning on page
110 for details.)
The 984 is compatible with Centrex service. Centrex is a special subscriber
service which may be available from your local telephone company for a fee.
If you subscribe to Centrex service, refer to the CENTREX OPERATION
section of this manual, beginning on page 130.
This User's Manual contains detailed instructions for installing, programming
and operating your AT&T Small Business System Speakerphone with Digital
Answering System and Caller ID Call Waiting 984. Please be sure to
read BEFORE YOU BEGIN starting on page 2 before installing this phone.
1
PRODUCT OVERVIEW
PRODUCT OVERVIEW
PRODUCT OVERVIEW

Parts List
Your box should include:
Tools Needed
You will also need a small Phillips head screw driver to install your phone.
2
BEFORE YOU BEGIN
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reser ved.
AT&T and the Globe Design are trademarks ofAT&T Corp., licensed toAdvanced American Telephones.
AT&T Small Business System
Speakerphone with
Digital Answering System and
Caller ID Call Waiting 984
Coiled
handset cord
Power adapter
Two seven-foot twisted pair
line cords Handset
This User’s
Manual
Quick
Start
Guide
Base unit with wedge attached
1
This Quick Start Guide provides basic instructions. For additional
installation options and complete instructions which allow you
to use all features of this phone, refer to your AT&TAT&T Small
Business System Speakerphone with Digital Answering System and
Caller ID Call Waiting 984 User's Manual, Part 2.
INSTALLATION
Installation of a DSL splitter and an AT&T Z800A filter may be
required to use the advanced features of this telephone if you
have DSL (Digital Subscriber Line) service. Please see “DSL Users”
starting on page 4 of your User’s Manual,Part 2 for details.
If you are installing multiple phones in your phone system, you
must install and program one set at a time. Each phone MUST
be assigned a unique extension number.
Battery Installation
Install a 9V alkaline battery (purchased separately) in order to use some features
of this telephone in the event of a power failure. If power fails and
a working battery is installed, all four lines of this phone will work only to
answer calls with the handset or headset, and to dial calls using the key pad and
the One Touch or Redial features. No other features will work until power is
restored.
1 Remove the wedge from the underside of the base unit. Press
on the tabs and pull the wedge away from the phone.
continued on page 2
QUICK START GUIDE
AT&T Small Business System
Speakerphone with Digital Answering
System and Caller ID Call Waiting 984
Eight-inch line cord
To connect with your 984 answering system:
1Dial your telephone number from a touch tone phone
outside the phone system.
2If Auto-Attendant answers, enter the extension number
you wish to reach after the announcement plays.
continued on page 2
AT&T Small Business System
Speakerphone with Digital Answering
System and Caller ID Call Waiting 984
Wallet
Card

This 984 telephone is fully compatible with any AT&T Four-Line Intercom
Speakerphone 945 or 974 units you may have installed. You can use a total
of 16 945/974/984 units together as extensions in your phone system.
This 984 telephone is also compatible with any AT&T 964/955/944 phones
you have previously installed. This 984 telephone is NOT compatible with
any 843, 853, 854, 874, or 954 telephones you may have previously installed.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 984 telephone, you can have only 12
extensions and 15 telephone lines in the phone system.
• You must have a modular telephone jack and an electrical outlet not
controlled by a wall switch near where you’re installing the phone.
The total length of telephone wiring used in this system MUST
NOT be more than 600 feet. In some cases a Z800A filter can
be used in a phone system with more than 600 feet of wire.
AT&T highly recommends that a Z800A filter be installed
by a professional. AT&T CANNOT guarantee that this
telephone will work with such a filter, and IS NOT
responsible for the cost of such installations or for
arranging the installation. A Z800A filter can be obtained
by calling 1 800 222-3111.
• Identify the number of phone lines you’ll use.
• Plan the layout of your phone system.
• All connected phones must have the same Line 1 phone number
for the Intercom and Page features to work.
Every individual phone in your telephone system MUST be assigned
a unique extension number for the Intercom feature to work. If you
try to assign the same extension number to a second phone, you
will hear a repeating short ring and the the screen display will
include EXT XX is already used Assign new EXT #.See
“Assign an Extension Number to Your Phone” on page 26 of this
manual for directions.
• Decide if you want a private line. A private line does not appear on
all connected phones.
• Choose your setting for each feature. You will need to program
the features after installation. See “Programmable Features List”
beginning on page 8 for a brief description of the features. See the
FEATURE SETUP section beginning on page 25 for programming
instructions.
3
BEFORE YOU BEGIN
BEFORE YOU BEGIN

DSL Users
Installation of a DSL splitter and an AT&T Z800A filter is required
to use the advanced features of this telephone if you have DSL
(Digital Subscriber Line) service.
Set-Up for DSL Users
If you are a DSL (Digital Subscriber Line) customer, you may experience
interference with the advanced features of this telephone. Certain features
of this phone (e.g., intercom, hold, line privacy, etc.) work by sending a data
signal using Line 1. This data signal is sent at some of the same frequencies
as those used by your DSL service. Microfilters are used to block the high
frequency DSL signals from being transmitted through and interfering with
your telephones. These same microfilters that may have been installed for
your DSL service will also block the data signals between your system
phones. Therefore, some features of this phone may not work properly
when DSL filters are installed in your building. This problem can occur even
if the DSL line is not one of the lines used by the phone system. If you use
the microfilters that your DSL service provider may have supplied when you
activated DSL service with this phone, some of the phone features will not
work. Once the DSL splitter (described below) is installed, you should no
longer experience interference.
Installation, by your DSL service provider or other professional, of a DSL
splitter (not a “microfilter”) AND an AT&T Z800A Isolation filter as close
as possible to the “protection block” or “network interface” (where the
telephone line enters the house) may resolve DSL interference. (It may be
necessary to use a DSL splitter intended for outdoor use.) A DSL splitter
allows the data and voice signals to use the same telephone line without
interfering with each other. An AT&T Z800A filter isolates the splitter from
your phone system and reduces interference with the signals used by the
system phones to communicate with each other.
You can obtain an AT&T Z800A filter at no charge by calling
1 800 222-3111. You will also receive a diagram showing the proper
installation of the AT&T Z800A filter with a DSL splitter, DSL modem and
your system phones. AT&T cannot supply the DSL splitter.
Please contact your DSL service provider or professional contractor for
details about obtaining and installing a DSL splitter. Your DSL service provider
may require you to bear any installation costs. AT&T and the manufacturer of
this product have no affiliation with your DSL provider and the type or quality
of services they offer. Installation must be performed at your own expense
and AT&T cannot troubleshoot or provide installation support.
4
BEFORE YOU BEGIN
BEFORE YOU BEGIN

NOTE: If your DSL service provider cannot supply a DSL splitter, it is
possible to purchase an outdoor DSL splitter (such as a Corning or Allen
Tel brand DSL splitter) over the Internet.
If you are a new DSL customer, your DSL service provider will likely ask you
if you have more than one telephone line in your home or business. If you
answer yes, your DSL service provider will probably advise you that you need
a splitter. Your DSL service provider may also ask if you are installing a phone
system. If you answer yes, your DSL service provider will most likely advise
you that you need a splitter. In most cases, your DSL service provider will
supply you with the proper splitter for your specific situation. The DSL
splitter, installed properly and in conjunction with a Z800A filter, should
help overcome any interference between the DSL signal and the signals
sent by your phone system.
AT&T shall not be responsible for the cost of installation, any damages, lost
business, direct or indirect expenses accrued or associated with installation,
or other compatibility issues which may arise as a result of using this product
while you subscribe to DSL service.
Glossary
Auto-Attendant: A 984 phone in your multi-phone system designated to
pick up a ringing line automatically after a selected number of rings. The
Auto-Attendant plays the selected outgoing announcement and redirects the
call if the caller enters an extension number. You can designate up to 16
Auto-Attendants in your phone system.
Caller ID: Caller Identification is a subscriber service available from most local
telephone companies for a fee. When you subscribe to Caller Identification, you
can see who’s calling before you answer the phone if you and the caller are
both in areas offering Caller ID service with compatible equipment.
Caller ID with Call Waiting: This is a single, combined subscriber service
which may be available from your local telephone company. If you subscribe
to this service, you can use your 984 telephone to see who’s calling even
while you are on another call (as long as your caller is in an area with Caller
ID service and both telephone companies use compatible equipment).
Centrex Service: A special subscriber service which may be available
from your local telephone company for a fee. This 984 telephone can be
used with Centrex Service.
COVM: Central Office Voice Mail is a subscriber voice message service
which may be available from your local telephone company. This service may
be called by another name in your area (e.g., Call Answering).
continued on page 6
5
BEFORE YOU BEGIN
BEFORE YOU BEGIN