AT&T CRL32202 User manual

Complete user’s manual
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

Model number: CRL32102 (one handset)
CRL32202 (two handsets)
CRL32302 (three handsets)
CRL32352 (three handsets)
CRL32452 (four handsets)
Type: DECT 6.0 cordless telephone/answering system with caller ID/call waiting
Serial number:
Purchase date:
Place of purchase:
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Audio Assist is a registered trademark of Advanced American Telephones.
© 2012-2014 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Congratulations
on your purchase of this AT&T product. Before using this AT&T product,
please read the Important safety information section on pages 74-75
of this manual. Please thoroughly read this user’s manual for all the
feature operations and troubleshooting information necessary to install
and operate your new AT&T product. You can also visit our website at
www.telephones.att.com or call 1 [phone].
In Canada, dial 1 [phone].
This telephone system is compatible with certain AT&T DECT 6.0 cordless
headsets. Visit www.telephones.att.com/headsets for a list of
compatible cordless headsets.
This telephone meets the California Energy Commission regulations for
energy consumption. Your telephone is set up to comply with the energy–
conserving standards right out of the box. No further action is necessary.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product
with the ENERGY STAR® label indicating it meets the latest
energy efficiency guidelines.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is a
trademark of the Telecommunications Industry Association. Used
under license.

Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Power adapter for
telephone base
Telephone base
Abridged user’s manual Quick start guide
Wall mount bracket
Charger for cordless handset
with power adapter installed
(1 for CRL32202)
(2 for CRL32302/CRL32352)
(3 for CRL32452)
Cordless handset
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
Battery for cordless handset
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
Battery compartment cover
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
BY 1021
BT183342/BT283342 2.4V 400mAh Ni-MH
Telephone line cord
Caller ID
Announce
Abridged user’s manual
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

i
Complete user’s manual
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
DECT 6.0 cordless telephone/
answering system with caller ID/
call waiting
Table of contents
Getting started
Quick reference guide - handset.........2
Telephone base and charger
installation......................................................5
Battery installation and charging........6
Battery installation ...............................6
Battery charging ....................................7
Wall mount installation............................8
Tabletop to wall mount
installation.........................................................8
Wall mount to tabletop
installation ..............................................10
Telephone settings
Menu overview...........................................11
Handset settings.......................................12
Ringer volume......................................12
Ringer tone............................................12
Set date/time .......................................13
LCD language.......................................14
Caller ID announce............................14
Talking digit...........................................15
Voicemail (visual message
waiting) indicator................................15
Save your speed dial
voicemail number...............................16
Clear voicemail indicator................17
Rename handset.................................18
Key tone..................................................18
Use caller ID to automatically
set date and time...............................19
Home area code..................................19
Dial mode...............................................20
Website....................................................20
QUIET mode ..........................................21
Telephone operation
Handset operation...................................22
Making a call.........................................22
On hook dialing (predialing) .........22
Answering a call .................................22
Ending a call .........................................22
Auto off ...................................................22
Temporary ringer silencing............22
Handset speakerphone....................23
Last number redial.............................23
Equalizer..................................................24
Audio Assist .........................................24
Volume control ....................................25
Call waiting............................................25
Mute ..........................................................25
Options while on calls...........................25
Chain dialing.........................................26
Temporary tone dialing ...................27
Blind transfer........................................27
Multiple handset use..............................28
Handset locator...................................28
Join a call in progress......................28

ii
Intercom........................................................29
Answer an incoming call
during an intercom call...................30
Directory
About the directory.................................31
Shared directory..................................31
Capacity...................................................31
Create directory entries........................32
Create a new directory entry .......32
Add a predialed telephone
number to the directory..................33
Reviewing the directory........................34
Review directory entries .................34
Search by name...................................34
Display dial ............................................35
Delete a directory entry..................35
Edit a directory entry........................35
Dial, delete or edit directory
entries............................................................35
Speed dial ....................................................36
Assign a speed dial number..........36
Replacing a speed dial entry........36
Delete a speed dial number..........37
Assign your speed dial
voicemail number...............................37
Make a call using speed dial ........37
Check your voicemail using
speed dial...............................................37
Caller ID
About caller ID ..........................................38
Information about caller ID
with call waiting..................................38
Caller ID history........................................39
How the caller ID history
(caller ID log) works..........................39
Missed (new) call indicator............39
Caller ID operation..................................40
Memory match.....................................40
Review the caller ID history..........40
View dialing options..........................41
Dial a caller ID log entry ................41
Delete caller ID log entries ...........41
Save a caller ID log entry to
the directory .........................................42
Reasons for missing caller ID
information..................................................43
Answering system
Answering system settings..................44
Announcement ....................................44
Answer on/off......................................45
Call screening.......................................46
Number of rings..................................46
Remote access code.........................47
Message alert tone............................48
Message recording time..................48
About the answering system..............49
Answering system and
voicemail indicators...........................49
Using the answering machine
and voicemail together ................ 49
About the answering system..............50
Message capacity ...............................50
Voice prompts ......................................50
Call screening at the
telephone base....................................50
Call screening at the handset......51
Call intercept ........................................51
Base ringer ............................................51
Temporarily turning off the
message alert tone............................51
Message playback....................................52
Options during playback.................52
Delete all old messages..................53
Recording and playing memos..........54
Record a memo...................................54
Play back a memo .............................54

iii
Message counter displays..............55
Remote access...........................................56
Appendix
Adding and registering
handsets/headsets..................................58
Register a handset to your
telephone base....................................58
Deregistering all handsets...................59
Deregister all handsets from
your telephone base.........................59
Screen icons, indicator lights and
alert tones ...................................................60
Screen icons..........................................60
Handset indicator lights..................61
Telephone base indicator lights....61
Handset alert tones...........................62
Telephone base tones......................62
Handset display screen messages...63
Troubleshooting ........................................65
Maintenance................................................73
Important safety information .............74
Safety information..............................74
Especially about cordless
telephones .............................................74
Precautions for users of
implanted cardiac pacemakers....75
Pacemaker patients...........................75
Especially about telephone
answering systems.............................75
FCC Part 68 and ACTA...........................76
FCC Part 15.................................................77
California Energy Commission battery
charging testing instructions..................78
Limited warranty.......................................79
Technical specifications ........................81
DECT 6.0 digital technology..........81
Telephone operating range...........81
HD audio .................................................81
Index
Index...............................................................82

1
Install the telephone base close to a telephone wall jack and an electrical
outlet not controlled by a wall switch. The telephone base can be placed on a
flat surface or vertically mounted on the wall (pages 8-9). For optimum range
and better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 5). The filter prevents
noise and caller ID problems caused by DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset
or telephone base display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 [phone]. In Canada, dial
1 [phone].
Avoid placing the telephone base too close to:
Communication devices such as television sets, VCRs, or other
cordless telephones.
Excessive heat sources.
Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
Excessive moisture.
Extremely low temperature.
Mechanical vibration or shock such as on top of a washing machine or
work bench.
•
•
•
•
•
•
•
You must install and charge
the battery before using the
cordless handset.
See pages 6 and 7 for easy
instructions.

2
Getting started
Quick reference guide - handset
Audio Assist is a registered trademark of Advanced American Telephones.
CHARGE indicator
On when the handset is
charging in the telephone base
or charger (page 6).
qCID/VOLUME
Press qCID to show the
caller ID history (page 40).
Press to scroll down while
in menus (page 11).
While entering names or
numbers, press to move the
cursor to the left.
Press to decrease the listening
volume when on a call (page 25),
or to decrease the message
playback volume (page 53).
PHONE/FLASH
Press to make or answer a call
(page 22).
During a call, press to answer an
incoming call when you receive
a call waiting alert (page 25).
1
While reviewing a caller ID
log entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory (page 41).
Press and hold to set (page 16)
or dial your voicemail number
(page 37) when the handset is
not in use. MUTE/DELETE
During a call, press to mute the microphone (page 22).
While reviewing the caller ID history, the directory or
the redial memory, press to delete an individual entry
(page 41).
While predialing, press to delete digits (page 23).
While editing numbers or names in the directory, press
to delete digits or characters, press and hold to delete all
digits or characters (page 35).
/SPEA�ERSPEA�ER
Press to switch between the
speakerphone and the handset
(page 23).
QUIET#(pound key)
Press repeatedly to display
other dialing options when
reviewing a caller ID log entry
(page 41).
Press and hold to enter the
QUIET mode setting screen,
or to deactivate QUIET mode
(page 21).
OFF/CANCELOFF/CANCEL
During a call, press to hang up
(page 22).
While in a menu, press to cancel
an operation, back up to the
previous menu, or exit the menu
display; or press and hold this key
to exit to idle mode (page 11).
Press and hold while the
telephone is not in use to erase
the missed call indicator (page 39).
MENU/SELECT
Press to show the menu (page 11).
While in the menu, press to
select an item (page 11) or
save an entry or setting.
pDIR/VOLUME
Press pDIR to show directory
entries (page 34).
Press to scroll up while in menus
(page 11).
While entering names or
numbers, press to move the
cursor to the right.
Press to increase the listening
volume when on a call (page 25),
or to increase the message
playback volume (page 53).
TONE
Press to switch to tone dialing
temporarily during a call if you
have pulse service (page 27).
REDIAL/PAUSE
Press repeatedly to view the
last 10 numbers dialed (page 23).
While saving numbers into the
directory,
press and hold to
insert a dialing pause (page 32).
AUDIO ASSIST
During a call, press to enhance
the clarity and loudness of your
caller’s voice (page 24).
Incoming call light
Flashes when there is a incoming call or
when the base is paging the handset.

3
Getting started
Quick reference guide - handset
Using menus
Press MENU/SELECT to enter the main menu.
Press DIR or CID to scroll through menu items.
Press MENU/SELECT to select or modify an item.
Press OFF/CANCEL to cancel an operation, back up to the
previous menu, or exit the menu display.
Main menu
Play messages (page 49)
Answering sys (page 44)
Directory (page 31)
Caller ID log (page 38)
Intercom (appears if you have more than one handset, page 29)
Ringers (page 12)
Set date/time (page 13)
Settings (pages 14-20)
Web address (page 20)
The > symbol indicates the
current feature to select.
>Play messages
Answering sys
EQ
During an outside call, intercom call, message
or announcement playback, press to change
the quality of the audio to best suit your
hearing (page 24).

4
Getting started
Quick reference guide - telephone base
Caller ID
Announce
IN USE indicator
On when handsets are in use, or when the
answering system is answering an incoming call.
On when a handset is being registered.
Flashes when there is an incoming call
or when handsets are being deregistered
(page 59).
Flashes when another telephone is in use on
the same line. Message counter
Shows the number
of messages or other
answering system
information.
Shows the base ringer
volume or playing
message volume.
/PLAY/STOP
Press to start or
stop message
playback
(page 52).
/S�IP
Press to skip
a message
(page 52).
/REPEAT
Press to repeat a
message (page 52).
Press twice to play
the previous message
(page 52).
X/DELETE
Press to delete the message currently playing
(page 52).
Press twice to delete all old messages when the
phone is not in use (page 53).
/ANS ON
Press to turn the built-in
answering system on or off
(page 45).
VOLqand VOLp
During message playback, press to adjust the
listening volume (page 52).
While in idle mode, press to adjust the base
ringer volume (page 51).
/HANDSET LOCATOR
While the phone is idle, press
to page all handsets (page 28).
Incoming call light
Flashes when there is a
incoming call.
SLOW
Press to slow down
the message playback
(page 52).

5
Getting started
Install the telephone base and charger, as shown below.
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, refer to Wall mount installation on page 8 for details.
Telephone base and charger installation
IMPORTANT INFORMATION:
Use only the power adapters provided with
this product. To obtain a replacement, visit our
website at www.telephones.att.com
or call 1 [phone].
In Canada, dial 1 [phone].
The power adapters are intended to be correctly
oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place
if it is plugged into a ceiling, under-the-table or
cabinet outlet.
1.
2.
Plug the large end
of the smaller power
adapter into an
electrical outlet not
controlled by a
wall switch.
Ensure the small end
of the smaller power
adapter is plugged
into the power jack
on the back of the
charger.
Route the cord
through the slot.
Telephone line cord
A DSL filter (not included)
is required if you have
DSL high-speed Internet
service. The DSL filter
must be plugged into the
telephone wall jack.
Plug the small end
of the larger power
adapter into the power
jack on the back of the
telephone base.
Plug the large end
of the larger power
adapter into an
electrical outlet not
controlled by a wall
switch.
Plug the other end
of the telephone line
cord into the TEL. LINE
jack on the back of the
telephone base.
Plug one end of the
telephone line cord
into a telephone jack
or a DSL filter.
Route the cords
through the slots.

6
Getting started
Battery installation and charging
Battery installation
Install the battery, as shown below.
IMPORTANT INFORMATION:
Use only the supplied rechargeable battery or replacement battery (model BT183342). To order,
visit our website at www.telephones.att.com, or call 1 [phone].
In Canada, dial 1 [phone].
Plug the battery connector securely into
the socket inside the handset battery
compartment. Insert the supplied battery
with the label THIS SIDE UP facing up,
as indicated.
1.
To replace the battery, press the tab and
slide the battery compartment cover
downwards. Lift out the old battery and
disconnect it from the handset. Follow the
instructions mentioned above to install and
charge the new battery.
Align the cover flat against the
battery compartment, then slide
it upwards until it clicks into place.
2.
Charge the handset by placing it face
forward in the telephone base or charger.
The CHARGE light is on when charging.
3.
Battery Pack BT183342 2.4V400mAh Ni-MH WARNING: DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA MANUFACTURED BY BYD BYYYWW
CHARGE light

7
Getting started
Battery installation and charging
Battery charging
Once you have installed the battery, the screen indicates
the battery status (see the table). If necessary, place the
handset in the telephone base or charger to charge the
battery. For best performance, keep the handset in the
telephone base or charger when not in use. The battery is
fully charged after 10 hours of continuous charging. See
Technical specifications on page 81 for battery
operating times.
If the screen is blank, you need to charge the handset without interruption
for at least 30 minutes to give the handset enough charge to use the
telephone for a short time. The screen shows Low battery until you have
charged the battery without interruption for at least 30 minutes. The
following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank or shows
Place in charger.
Battery has no or very little
charge. The handset cannot
be used.
Charge without interruption
(at least 30 minutes).
The screen shows
Low battery and flashes.
Battery has enough charge to
be used for a short time.
Charge without interruption
(at least 30 minutes).
The screen shows HANDSET X
and the battery icon shows
, or .
Battery is charged. To keep the battery charged,
place it in the telephone base
or charger when not in use.
NOTES:
If you are on a call in low battery mode, you hear four short beeps every minute.
When you place the handset in the telephone base or charger, if no battery is installed
in that handset, the CHARGE light is off and the screen shows No battery. Follow the
instructions in Battery installation on page 6 to install the battery.
•
•
HANDSET 1
11/20
10:30PM

8
Getting started
Wall mount installation
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect with
a standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronics retailers. Professional assistance may be required to install the
mounting plate.
Tabletop to wall mount installation
With the upper tabs (marked A) on top, align the holes of the wall mount
bracket with the studs on the standard wall mounting plate and slide the
bracket down until it locks securely.
1.
Plug one end of the telephone line cord into the jack on the bottom of the
telephone base and plug the other end into the telephone wall jack (or
DSL filter). Plug the small end of the telephone base power adapter into
the jack on the bottom of the telephone base and plug the other end into
an electrical outlet not controlled by a wall switch. Route the telephone
line cord and the power cord through the grooves at the bottom of the
telephone base, accordingly.
2.

9
Getting started
Wall mount installation
Hold the cords to the side of the telephone base. Align the upper slots
on the back of the telephone base just above the upper tabs (marked A)
of the wall mount bracket. Make sure the lower slots of the telephone
base are also aligned above the lower tabs (marked B) of the wall mount
bracket. Push the telephone base down until it clicks securely in place.
3.
Bundle the telephone line cord and power adapter cord neatly with
twist ties.
4.

10
Getting started
Wall mount installation
Wall mount to tabletop installation
To change the telephone base from the wall mount installation to tabletop
installation, follow the steps.
Unplug the large end of the larger power adapter from the electrical outlet.
If the telephone line cord and power adapter cord are bundled, untie
them first. Slide the wall mount bracket up and remove it from the wall
mounting plate.
1.
2.
Unplug the end of the telephone line cord or the DSL filter from the
telephone wall jack. Lift the telephone base up to detach it from the wall
mount bracket.
3.
Refer to Telephone base and charger installation on page 5 to install the
telephone base.
4.

11
Menu overview
Use the menu to change the telephone settings.
Press MENU/SELECT when the handset is not in use to
enter the main menu.
Press DIR or CID until the >symbol is next to the
feature you want to select.
Press MENU/SELECT to select the highlighted item.
NOTE: Press OFF/CANCEL to cancel an operation, back up to the
previous menu or exit the menu display. Press and hold
OFF/CANCEL to return to idle mode.
1.
2.
3.
Telephone settings
>Play messages
Answering sys
HANDSET 1
10/20
10:30PM

12
Telephone settings
Handset settings
Ringer volume
You can set the ringer volume level to one of six levels or
turn the ringer off. When the ringer is off, appears on
the screen.
Press MENU/SELECT in idle mode to enter the
main menu.
Use qCID or pDIR to scroll to >Ringers, then press
MENU/SELECT.
Press MENU/SELECT again to select >Ringer volume.
Press qCID or pDIR to sample each volume level.
Press MENU/SELECT to save your preference. There is
a confirmation tone and the screen returns to the
previous menu.
NOTES:
The handset ringer volume also determines the ringer volume for
intercom calls.
If the ringer volume is set to off, that handset is silenced for all incoming calls. However,
the handset still plays the paging tone when responding to the handset locator.
If the ringer volume is set to off, caller ID will not be announced and Caller ID won’t be
announced displays briefly on the screen.
Ringer tone
You can choose one of 10 ringer tones for the handset.
Press MENU/SELECT in idle mode to enter the
main menu.
Use qCID or pDIR to scroll to >Ringers, then press
MENU/SELECT.
Press DIR or CID to scroll to >Ringer tone, then press
MENU/SELECT.
Press DIR or CID to sample each ringer tone.
Press MENU/SELECT to save your preference. There is a confirmation tone
and the screen returns to the previous menu.
NOTE: If you turn off the handset ringer volume, you will not hear ringer tone samples.
1.
2.
3.
4.
5.
•
•
•
1.
2.
3.
4.
5.
>Ringer volume
Ringer tone
RINGER VOLUME
Intercom
>Ringers
RINGER TONE
>Tone 1

13
Telephone settings
Handset settings
Set date/time
The answering system announces the day and time of each message prior
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are
set automatically with each incoming call. The year must be set so that the
day of the week can be calculated from the caller ID information. You can
also turn off the date and time settings of the caller ID service and set the
date and time manually (see Use caller ID to automatically set date and
time on page 19).
After a power failure or handset registration, the system prompts you to set
the date and time.
To set the date and time manually:
When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
Use qCID or pDIR to scroll to >Set date/time and then
press MENU/SELECT.
Use qCID or pDIR to choose the month (MM), or enter
the number using the dialing keys.
Use qCID or pDIR to choose the day (DD), or enter the
number using the dialing keys.
Use qCID or pDIR to choose the year (YY), or enter the
number using the dialing keys, then press MENU/SELECT
to move on to set the time.
Use qCID or pDIR to choose the hour (HH), or enter the
number using the dialing keys.
Use qCID or pDIR to choose the minute (MM), or enter
the number using the dialing keys.
Use qCID or pDIR to choose AM or PM,or press 2for AM or 7for PM.
Then, press MENU/SELECT to confirm. There is a confirmation tone and the
screen returns to the previous menu.
NOTE: If the clock is not set when a message is recorded, the system announces, “Time and
day not set,” before it plays the message.
1.
2.
3.
4.
5.
6.
7.
8.
Ringers
>Set date/time
SET DATE
MM/DD/YY
SET TIME
HH:MM --

14
Telephone settings
Handset settings
LCD language
You can select the language used for all screen displays.
Press MENU/SELECT in idle mode to enter the main
menu.
Use qCID or pDIR to scroll to >Settings, then press
MENU/SELECT.
Press MENU/SELECT to choose >LCD language.
Press qCID or pDIR to highlight >English, >Français
or >Español, then press MENU/SELECT. The screen
prompts Set English/Français/Español as LCD
language?
Press MENU/SELECT to save your preference. There is a
confirmation tone and the screen returns to the previous menu.
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it
back to English without going through the French or Spanish menus. Press MENU/SELECT on
the handset in idle mode, then enter 364#. There is a confirmation tone.
Caller ID announce
The caller ID announce feature lets you know who’s calling without having
to look at the display. When you have an incoming call, the handset and/or
base speaks “Call from...” and the name of the caller based on the directory
or caller ID information. If the caller’s name is private or unknown, the phone
number up to the last 11 digits will be announced. If the caller’s phone
number is also private or unknown, no information will be announced. The
default setting is On.
To turn on or off the caller ID announce feature:
Press MENU/SELECT in idle mode to enter the main menu.
Use qCID or pDIR to scroll to >Settings, then press
MENU/SELECT.
Use qCID or pDIR to scroll to >Caller ID annc, then
press MENU/SELECT.
Use qCID or pDIR to highlight the desired option, then
press MENU/SELECT.
Set all On/Off - Change the setting for the base
and all handsets.
Local handset - Change the setting for that
handset only.
Base - Change the setting for the telephone base only.
1.
2.
3.
4.
5.
1.
2.
3.
4.
•
•
•
>LCD language
Caller ID annc
LCD language
>Caller ID annc
CALLER ID ANNC
>Set all On/Off
LCD LANGUAGE
>English