AT&T Merlin Legend MLX-20L User manual

MERLIN LEGEND™
Communications System
Release 2.0
MLX Queued Call Console Quick Reference
System Speed Dial Account Codes
List Most Often Used Codes List Most Often Used Codes
Name Code Name Code
1.
2.
1.
2.
3.
3.
4.
4. 5.
5.
6.
6.
7. 7.
8.
8. 9.
9.
10.
10.
11.
11.
12.
12.
13.
13.
14.
14.
15.
15.
16.
16.
17.
17.
Posted Messages
1. Do Not Disturb
6.
11.
16.
2.
7.
12.
17.
3. 8. 13. 18.
4.
9.
14. 19.
5.
10. 15.
20.
AT&T CIC# 555-620-137 Issue 1 – October 1992

TELEPHONE
Dedicated Feature
Buttons
Feature
HFAI
Mute
Transfer
Speaker
Conf
Drop
Press to view the
Feature screen and to
select features.
(Hands Free Answer on
Intercom) is not used on
a QCC.
Press to turn speaker-
phone microphone
on/off.
Press to direct calls to
other users. Using the
Start button rather than
the
Transfer button is
recommended.
Press to turn speaker-
phone on/off.
Press to setup multiple-
party calls.
Press to disconnect last
Hold
person added on a
conference call.
Press to put call on
hold.
Direct Station Selector
DSS
Buttons
Fixed
Page
Buttons
Fixed
Message
Status
Button
Call and Fixed
Feature Button (20)
and Alpha Letters
Use to place or direct
calls with one-touch
dialing. Each DSS button
can represent three
numbers. The number
represented by the DSS
button depends on the
page selected.
Use to reach the
various phone numbers
assigned to your DSS.
Page refers to the range
of numbers on the DSS,
for example,
Page 1
represents the 100 range,
Page 2 represents the
-
700 range, and Page 3
represents the 800
range.
Use with Page buttons
to check the status of
co-workers’ message
lights.
MLX-20L Display
Display Buttons
Display Screen
Display Buttons
Home
Inspct
Menu
More
<Soft
Button>
Press to display
the Home screen.
Press to display call
information or press
programmed button to
see what feature is
programmed.
Press for extension
programming or
features available only
from the display.
Press to display more
information. The > displays
by the More button when
more information exists.
Press More to advance
through additional menus,
when necessary (for
example, when selecting
features).
These buttons are
associated with display
labels. Button assignments
change depending on
display.
Direct
Station Selector
(DSS)
Volume Control
Message Light
Dialpad
Dedicated Feature Buttons (8)
User Cards
and Tray

MESSAGING
Leave/Send Messages
You can send a message either
using Leave Message on your
display or
Send/Remove
Message
button on your
console.
To use leave message:
1. Place a call to an
extension.
2. Select Leave Msg from
Home screen.
3. Read status of message.
Send/Remove Messages
Use Send/Remove Message to
turn on a message light for co-
workers with nondisplay phones
or those without voice mail.
If a message light is already on,
using the
Send/Remove
Message
button turns off the
light (and cancels the operator
message left on a display
phone).
Use a Message Status button to
check the status of a co-worker’s
message light.
To use
Send/Remove Message
button:
1. Press programmed Send/
Remove Message button
from the Home screen.
2. Dial extension.
To send messages using DSS:
1. Press Message Status
button on the DSS.
2. Check the light next to the
DSS button for extension.
3. If
●
4. If
●
●
●
light is red:
Press the Message
Status button to return
to call handling.
light is green:
Press the
Send/Remove
Message
button.
Press the DSS button.
Press the
Message
Status button to return
to call handling.
To turn message lights off on
DSS:
1.
2.
3.
Press Message Status
button on the DSS.
Check the light next to the
DSS button for the
extension.
If the red light is on:
● Press Send/Remove
Message button.
● Press DSS button.
To respond to messages from
co-workers:
1. Press Menu.
2. Select Messages.
3. Respond to the message:
●
●
●
Select Return Call to
return call.
Select Delete Msg to
delete message.
Select Next Msg to see
next message.
Special
Characters Table
Features that dial numbers automatically
may need special characters to allow for
correct dialing or system response.
Press...
Drop
Hold
Conf
##
#
See...
s
p
f
#
#
Means...
Stop. Halts dialing
sequence to allow for
system response.
Pause. Inserts 1.5 sec.
pause in auto dialing.
More than one consecutive
pause allowed.
Flash. Sends
switchhook flash.
Extension Programming
only: End of Dialing.
Completes dialing
sequence or use to
separate grouped
digits.
End of Dialing.
Completes dialing
sequence or use to
separate grouped
digits.
Post Messages
1. Press Menu.
2. Select Posted Msg.
3. Press the soft button next
to the message you want
to post.
4. Select Post.
5. Press Home.
Cancel Posted
Message
1. Press Menu.
2. Select Posted Msg.’
3. Select Cancel.
4. Press Home.

CALL HANDLING
DSS Button Lights
Light Meaning
Off
● Extensions Telephone is not in
use and Do Not
Disturb is not
activated.
● Pool
At least one trunk in
the pool is available.
● Trunk
Trunk is available.
● Park Zone
Park Zone is not in
use.
● Group Page These features are not
and Page All in use.
● Calling Group The number of calls in
the calling group
queue is less than the
number your system
manager
programmed.
Steady
● Extensions This co-worker is on
the phone or using Do
Not Disturb, the
handset is lifted, or the
speakerphone is on.
● Pool
All trunks in the pool
are busy.
● Trunk
This trunk is in use.
● Park Zone
A call is parked on this
button.
● Group Page This feature is in use.
and Page All
● Calling Group The number of calls in
the calling group
queue is equal to or
more than the
number your system
manager
programmed.
Fast Flashing
● Extensions
This co-worker is
calling you, or a
parked call, or a call
you put on hold is
returning to you.
● Trunk A directed, parked, or
held call on this
trunk is returning to
you.
Slow Flashing
● Extensions A call you directed
to this extension is
returning to you.
● Trunk
A call is ringing on
this trunk at your
console or
somewhere else in the
system.
Answering calls
1. Press call button.
2. Lift the handset, press
Speaker, or use headset.
Making Calls
1. Lift the handset, press
Speaker, or use the
handset.
2. For inside calls:
Press the DSS button or
dial the extension.
For outside calls:
Dial the dial-out code, or
pool access code and the
phone number.
Line Button Lights
Light
Meaning
Steady red
Call button You are automatically
connected to this call
button when you lift the
handset or press
Speaker.
Alarm
Something is wrong with
buttons the system.
Headset/ The Headset/Handset
Mute button Mute feature is on.
Steady green
Fixed feature The feature on this
button
button is active.
Steady red
and green
Call button You are on this call
button.
Flashing green
Call
An incoming call is
button
on this button.
Night
You must enter the
Service
password to turn Night
button Service on/off.
Fast flashing green
Call
You put a call on hold
Source,
on this button.
Destination
buttons
Conference
Using Join:
(Up to three participants,
including yourself.)
1. Press Start.
2. Dial number, extension or
press DSS.
3. Press Join.
4. Press Release to drop out
of the 3-way conference,
leaving 2-way conference.
5. Press Forced Release to
end conference.
Using Conf:
(Up to five participants, including
yourself.)
1. Press DSS or dial first
extension or number.
2. Press Conf.
3. Press call button.
4. Dial next extension, press
DSS, or dial number.
5. Announce call, press Conf.
6. Repeat Steps 2-5 for each
person.
To drop or leave:
● Press Drop and call button
for conference to drop last
person.
● Press Hold to leave 4- or 5-
way conference.
● Press call button to rejoin
conference.
● Press Forced Release to
end conference.
Hold
For call buttons:
● Press Hold.

FEATURES
Directing Calls (Transfer) Selecting Features
For announced calls
with/without DSS:
1. Press Start.
Caller is put on hold at
Source button.
2. Dial extension or number
(If busy, see “Camp-On”
below).
3. Announce call:
●
●
●
●
Use Source to return to
caller.
Use
Destination to return
to called person if you
used
Source button.
Use
Cancel to cancel
your call and return to
original caller.
Use Join for 3-way
conference.
4. Press Release, or hang up to
complete the transfer or
Forced Release to .
disconnect all parties.
For unannounced calls:
● With DSS and automatic
completion:
— Press DSS.
● With DSS and manual
completion:
1. Press DSS.
2. Press Release.
● Without DSS:
1. Press Start.
2. Dial extension.
3. Press
Release.
Camp-On
Two ways to select features:
1. Select feature from display:
a. Press Home or Menu to display Home or Menu screen
or
Feature button to display Feature screen.
b. Press unlabeled display button next to feature
abbreviation.
2. Press fixed feature button.
Following table shows features available from Home, Feature
and Menu screens and associated display abbreviations.
Display
Feature
Button Abbreviation
Account Code Feature, Home Account Code
Alarm Clock
Menu
Alarm Clock
Barge In Feature
Barge In
Camp On Feature, Home Camp On
Cancel Follow Me Feature CanclFollow
Directory Home, Menu Directory
Extension Directory
Menu
Ext Dir
Personal Directory Home, Menu Personal Dir
System Directory
Menu
System Dir
Follow Me
Feature FollowMe
Group Pickup Feature, Home Pickup Grp
Individual Pickup Feature,Home Pickup
Messages Menu
Messages
Delete Message
—Delete Msg
Next Message
—Next Msg
Return Call
—Return Call
Messaging
Leave Message Feature, Home Leave Msg
Loudspeaker Paging Feature, Home Loudspkr Pg
Pickup Feature, Home Pickup
Posted Message Menu
Posted Msg
Timer
Menu
Timer
Select CampOn from the Home
screen to queue a directed call to
an extension. The extension will
ring after it becomes available (for
example, no longer busy).

DIRECTORY
Personal Directory
Stores up to 50 entries.
To enter a listing:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Press Menu.
Select Directory.
Select Personal Dir.
Select Enter New.
Type name, up to 11
char. (A-F are shown on
display; G-Z letters are
shown under the
faceplate).
Enter Punctuation, if
needed, by selecting
Punctuation, select
characters, then select
Punctuation again.
Select Enter.
Use dialpad to type
number.
Select Enter.
Respond to number
display prompt, then
select Enter.
Press
Home.
To assign listings to Home
screen:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press Menu.
Select Directory.
Select Personal Dir.
Select Put On Home.
Select range of letters.
Select entry to display in
directory.
Select Home screen
location.
Select Again for another
entry.
Press Home.
To dial listing on Home screen:
1. Press Home.
2. Select Directory.
3. Press appropriate
button.
4. Select listing to dial a
number.
5. Speed dial the call.
To dial listing not on Home
screen:
1. Press Home.
2. Select Directory.
3. Select Next Page twice.
4. Press button next to letter
range. You may want to
verify listing:
A. Select Show number.
B. Select listing (both
name and number are
displayed).
C. Select Show number
again to exit.
5. Press appropriate line
button.
6. Press appropriate button to
dial number.
To delete listings:
1. Press Menu.
2. Select Directory.
3. Select Personal Dir.
4. Select Delete Entry.
5. Select range of letters.
6. Select entry to be deleted.
7. Select Delete to delete
entry (Cancel exits without
change.)
8. Press Home.
Extension and System
Directory
Verify with your system manager
that these directories were
programmed by your company. If
not, System Speed Dial entries may
be available.
1. Press Menu.
2. Select Directory.
3. Select Ext Dir for extension
directory or Sys Dir for
system directory.
4. Select appropriate range of
letters. (If no entries are
available, you hear a beep.)
To view or select other entries
within the selected letter range:
● Select Prev Page for
previous page.
● Select Next Page for
next page.
You may want to verify listing:
a. Press button next to letter
range.
b. Select Show number.
c. Select listing (both name
and number are
displayed).
d. Select Show number
again to exit.
5. Press button next to name to
dial number.
To change personal directory listings:
1. Press Menu. 7. Choose item to be
2. Select Directory.
changed:
Replace Name changes
3. Select Personal Dir.
name, Replace Num
4. Select Edit Dir.
changes number, Replace
Tag displays/conceals
5. Select range of letters.
number on/from display,
6. Select entry to be Exit cancels changes.
changed. 8. Enter new information,
press Enter.
9. Select Exit.
10. Press Home.

TELEPHONE
Call Buttons Alpha Letters
Use call buttons (labeled 1-5) to make and receive Use the letter G through Z on the corner of each call
inside and outside calls. and fixed feature button to enter names into your
Personal Directory. Letters A through F appear on the
display.
Fixed Feature Buttons
Use fixed feature buttons for special operator functions and basic call handling:
Start
Source
Destination
Release
Headset
Auto
Ans
Headset
Mute
Headset
Status
Send/Remove
Message
Begins directing the call and puts the
caller on hold at the
Source button.
Connects you with the caller after
you’ve begun directing the call.
Connects you with the person being
called (when you are directing a call).
Completes a call and frees you for
the next call. Also, releases you from
a 3-way conference.
(Headset Auto Answer)
When you use a headset,
automatically connects you to the
next call each time a new call arrives
at your console.
(Headset/Handset Mute)
Temporarily turns off the headset
microphone to allow you to talk to
someone privately. It also turns off
the handset microphone.
Allows you to switch between
handset and the headset.
Turns co-workers’ message
lights on and off.
the
Position
Busy
Night
Service
Alarm
Cancel
Join
Pool
Status
Forced/
Release
Temporarily sends outside calls
directed to your console to a
designated backup extension or
extensions. You continue to receive
calls to your extension and calls from
co-workers who are using forwarding
features.
Turns on after-hours phone
operation.
Indicates that a problem has
occurred with the system.
Cancels a call-directing attempt and
reconnects you to the original caller
held at the
Source button. The
system moves the call to a call
button.
Connects you, the original caller
(Source), and the co-worker being
called
(Destination) in a 3-way
conference.
Shows you the status of the outside
line groups in your system.
Drops all callers (including you)
from a call and frees you for another
call.
Call Buttons Fixed Feature Buttons

OFTEN USED FEATURES
Inspect
Follow Me Park
Use inspect to view call information or
review console’s features.
1. Press Inspct.
2. Select button you want to
inspect:
●
●
●
●
●
Press the call button for the
held call.
Press the call button for
conference call.
Press the call or fixed feature
button to be checked.
Press the Pool Status button
to view trunk pools.
Press a
Page button (Page
1, Page 2, Page 3) on the
DSS (to view the first number
in the range of numbers for
that DSS page button).
Press the DSS button for an
extension to view extension
information.
Press the Alarm button to
see the status of system
alarms.
Press
Home to leave the
inspect mode
●
●
●
Pickup
To use individual pickup:
1. Select Pickup from the Home
screen or press Feature and
select Pickup from the Feature
screen.
2. Dial the extension number,
press the DSS button for the
extension, or dial the trunk
number of the call you want to
answer.
To use group pickup:
1. Administer Pickup Grp.
2. Select Pickup from the Home
screen or press Feature and
select Pickup Grp from the
Feature screen.
To use follow me to pick
worker’s extension:
1. Press call button
2. Press Feature.
up a co-
3. Select Follow Me.
4. Dial the extension or press a
DSS button.
To cancel:
1. Press call button.
2. Press Feature.
3. Select CanclFollow.
4. Dial the extension, press DSS
button or use Extension
Directory.
To cancel all extensions at once:
1.
Press a call button.
2. Press Feature.
3. Select CanclFollow.
4. Dial ✽ .
Paging
To use speakerphone paging:
1. Press call button.
2. Lift handset or use headset.
3. Dial Group Page or Page All
extension number or press
DSS button.
4. Make announcement.
To use loudspeaker paging:
1.
2.
3.
4.
5.
Press call button.
Lift handset or press headset.
Select Loudspkr Pg from the
Home screen or press Feature
and select Loudspkr Pg from
the Feature screen.
Enter the Loudspeaker Page
access code.
Dial assigned code for zone to
be paged, if needed. Make
announcement.
Use this feature to hold the call
when call recipient can’t be located.
Park the call on a company-defined
Park Zone and use the paging
feature to announce the call. This
feature times out at a time set by
system programming.
To use:
●
While on the call, press the
DSS button programmed
with the company-defined
Park Zone.
To direct a parked call:
1. Press a call button.
2. Lift the handset or use the
headset.
3. For Speakerphone Paging:
● Dial the Group Page or
Page-All number or press
the DSS button.
4. For Loudspeaker Paging:
● Select Loudspkr Pg from
the Home screen or press
Feature and select
Loudspkr Pg from the Feature
screen.
● Dial the Loudspeaker Page
access code.
● Dial the assigned code for
the Page Zone, if needed.
Announce the call and
extension where the call is
parked.
Night Service
● Toggle Night Service
button to turn feature on
and off. Green light indicates
feature is on.
● When toggling feature on,
enter password, if required.
Copyright © 1992 AT&T
MERLIN LEGEND is a trademark of AT&T