NEC DS1000 User manual

Quick Setup Guide
Part No. 80200QSET06
Issue 1-0, January 2002
Printed in U.S.A.
02.04.00
1. Start-up
Programming
3. Additional
Resources
• Complete system documentation, including a detailed Software Manual , is provided
on the System Document CD packed with your system.
• For additional resources, visit our Technical Support site on the web at
208.141.100.36/ds2000 .
If upgrading from a software version prior to 02.02.14:
• U se 9803 - Initialize Distinctive Ringing to initialize Distinctive Ringing. Following
initialization, you must reset the system or unplug and then replug each telephone .
Refer to the Software Manual on the System Document CD for more.
• Use 9804 - Initialize Caller ID Log Utility to initialize (clear) your Caller ID logs.
Refer to the Software Manual on the System Document CD for more.
• Be sure your system’s hardware configuration does not exceed the System Load
Factor. See System Load Factor Calculations in your Hardware Manual for more.
When installing telephones and other station devices:
• Digital station ports (300-315 in DS1000, on installed and programmed PCBs in
DS2000) automatically detect the type of connected device when the keyset,
2-OPX Module (both ports) or Digital Door Box is plugged in. It is no longer nec-
essary to individually set circuit types 1801 - Extension Circuit Type .
DS2000 Installation Notes
This software uses the following hardware default assignments:
• Slot CN1 = 16DSTU PCB (Extensions 300-315).
• Slot CN2-CN8 = Undefined.
When installing PCBs:
• After plugging in your PCBs and powering up the system, use 9902 -Slot Control
to enable the installed PCBs. See Using Program 9902 in DS2000 to Add or Delete
PCBs on page 1-5 for more.
2. Customizing
Features

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and
should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving
this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no
obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without
prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this
manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no
event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this
manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this
document may be photocopied or reproduced without prior written consent of NEC America, Inc.
©2002 by NEC America, Inc. All Rights Reserved.
Printed in U.S.A.

Table of Contents
DS1000/2000 Quick Setup Guide Table of Contents ◆ i
Table of Contents
Section 1: Start-up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Default Feature Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Keysets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Frequently Asked Programming Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Programming the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
How to Enter the Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
How to Exit the Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Using Keys to Move Around in the Programs. . . . . . . . . . . . . . . . . . . . . 1-4
Using Program 9902 in DS2000 to Add or Delete PCBs. . . . . . . . . . . . . . . . . . . . . 1-5
Setting a Trunk’s Circuit Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Setting an Extension’s Circuit Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Programming Ringing at Keysets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Changing Ringing Assignments Using the System Programming . . . . . 1-7
Changing Ringing Assignments With User Programmable Features . . . 1-8
Programming Ringing at Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Placing Outgoing Calls from Single Line Telephones. . . . . . . . . . . . . . . . . . . . . . . 1-9
Setting Up Trunk Access Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Basic Voice Mail Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Set Voice Mail to Answer at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Having Voice Mail Pick Up Unanswered Calls. . . . . . . . . . . . . . . . . . . 1-13
Changing the System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Reloading the System Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Section 2: Customizing Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Call Waiting / Camp-On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Off-Hook Signaling for Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Unique Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Storing Trunk Routing in a Speed Dial Bin. . . . . . . . . . . . . . . . . . . . . . 2-26
Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Table of Contents
ii ◆ Table of Contents DS1000/2000 Quick Setup Guide
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Personal Answering Machine Emulation. . . . . . . . . . . . . . . . . . . . . . . . 2-30
Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Interactive Soft Key Shows New Messages. . . . . . . . . . . . . . . . . . . . . . 2-30
Section 3: Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
On the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printed System Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
On Your System Document CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆ 1-1
1
Section1:
Start-up Programming
Section 1: Start-up Programming
Default Feature Setup
This is how your system operates on initial power-up:
Trunks
In DS1000, trunks 1-6 (if installed) ring line keys 1-6.
●
Trunks 4-6 will only work if you have an Expansion Board installed.
In DS2000, there are no trunks enabled because there are no trunk PCBs programmed.
●
After plugging in trunk PCBs, go to Using Program 9902 in DS2000 to Add or Delete PCBs on page 1-
5. Also turn to Programming Ringing at Keysets on page 1-7 to make the trunks ring extensions.
All trunks (outside lines) are loop start DTMF.
●
If you have Dial Pulse lines, you’ll have to reprogram the trunk circuit type. See Setting a Trunk’s Cir-
cuit Type on page 1-6.
Keysets
The circuit types for keyset extensions 300-315 are automatically set when the extension is
plugged in.
●
If your system is prior to software version 02.02.14, you have to set the extension’s circuit type. See
Setting an Extension’s Circuit Type on page 1-6.
●
To add more DS2000 keysets, go to Using Program 9902 in DS2000 to Add or Delete PCBs on page 1-5 .
Keyset users can place outside calls by pressing a line key and dialing the outside number.
●
In DS1000, all extension users can also place outside calls by dialing 9 plus the outside number.
At the attendant’s extension (300), key 11 is the Night Key and the last key on the phone (12
or 24 - depending on telephone model) is the Operator Call Key.
●
Pressing the Night Key puts the system in the night mode. See Night Service / Night Ring on page 2-20.
●
Use the Operator Call Key to answer incoming Intercom calls queued at the attendant’s extension. See
Attendant Call Queuing on page 2-1.
If you need to modify your system’s default feature setup:
• First, turn to Frequently Asked Programming Questions on the next page.
• Next, if you can’t find the feature you want to change in the list of questions, refer to the
additional features in Section 2: Customizing Features on page 2-1.You may also find the
Table of Contents at the beginning of this guide a handy reference.
• Finally, if you need more detailed information, go to the Software Manual on your System
Document CD .

Section 1: Start-up Programming
1-2 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Frequently Asked Programming Questions
If you have this question: Go here:
General
How do I enter the Programming Mode and change
the system’s options?
Programming the System on page 1-3.
How do I add or Delete PCBs in DS2000?
Using Program 9902 in DS2000 to Add or
Delete PCBs on page 1-5.
I want to default the system.What are the steps?
Reloading the System Default Settings on
page 1-15.
Can I change the system password?
Changing the System Password on page 1-15.
Trunks and Ringing
How do I turn trunk ringing on or off for certain
extensions?
Programming Ringing at Keysets on page 1-7.
How can I make single line telephones ring for
incoming calls?
Programming Ringing at Single Line Tele-
phones on page 1-8.
I have DP (Dial Pulse) trunks, but the system default
is DTMF. How do I make my trunks DP?
Setting a Trunk’s Circuit Type on page 1-6.
How do I place outgoing calls from single line
telephones?
Placing Outgoing Calls from Single Line Tele-
phones on page 1-9.
Extension Setup
When I plug in 34-ButtonTelephones, the last 2 rows
of keys don’t work. How do I fix this?
Setting an Extension’s Circuit Type on page 1-
6.
What do I program to restrict access from certain
extensions to certain trunks?
Setting Up Trunk Access Restrictions on
page 1-10.
We have a group of phones that should ring for each
other’s calls. How do I set this up?
Call Coverage on page 1-16.
How do the User Programmable Features work?
User Programmable Features on page 1-17.
Voice Mail Setup
How do I set upVoice Mail?
Basic Voice Mail Programming on page 1-11.
Can I make theVoice Mail answer only at night?
Set Voice Mail to Answer at Night on page 1-
13.
If a call rings an extension and does not get picked
up, can I haveVoice Mail answer it?
Having Voice Mail Pick Up Unanswered Calls
on page 1-13.

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆ 1-3
1
Programming the System
How to Enter the Programming Mode
To enter the programming mode:
1. Go to any working display telephone.
2. Do not lift the handset.
3. Press ICM .
4. Dial # * # *
5. Dial the system password + HOLD .
Refer to the following table for the default system passwords.
See the Software Manual on your System Document CD for more on password levels.
6. Enter the number of the program you want to change (e.g., 1801) + HOLD .
How to Exit the Programming Mode
To exit the programming mode:
1. When you see:
Press and release the hookswitch, or press SPK .
If you don’t see one of the above prompts, press CONF until you do. When you exit program-
ming, the system automatically stores your entries in Random Access Memory (RAM).
DS1000 VER nn.nn.nn
PASSWORD:
Password Level Password Level
System Administrator 1
0000 1
System Administrator 2
9999 2
Installer
372000 3
USER: nnn
ENTER PROGRAM?
USER: nnn
ENTER PROGRAM?
OR
DS1000VER nn.nn.nn
PASSWORD:

Section 1: Start-up Programming
1-4 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Using Keys to Move Around in the Programs
Once you enter the programming mode, use the keys in the following chart to enter data, edit data and move
around in the menus.
Use this key: When you want to:
0-9, # and * Enter data into the program.
HOLD
Complete the programming step you just made (like pressing Enter
on a PC keyboard). When a program entry displays, press
HOLD to
accept the entry (i.e., bypass the entry without changing it).
CONF Complete the programming step you just made (like pressing
Enter on a PC keyboard) and back up one step in the program.
LND
Delete the entry to the left (like pressing Backspace on a PC key-
board). To delete an entire name entry (without backspacing over
each letter), just reenter the name without pressing LND first.
CLEAR Erase the entire command line you just entered and undefine the
entry.
CHECK Erase the entry you just made and replace it with the prior stored
entry.
VOL Up Scroll forward through a list of entries in a program. If you enter
data and then press this key, the system accepts the data before
scrolling forward to the next entry.
VOL Down Scroll backward through a list of entries in a program. If you
enter data and then press this key, the system accepts the data
before scrolling backward to the previous entry.
ICM Enable the scroll mode. When you press this key and it lights,
you can then pressVOL Up andVOL Down to scroll through the
options. To choose the displayed value, press HOLD.

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-5
1
Using Program 9902 in DS2000 to Add or Delete PCBs
Use 9902 - Slot Assignment to enable any PCBs you have plugged into slots CN2-CN8. If you don’t enable
the PCBs plugged into slots CN2-CN8 in this program, they will not function. (Note that by default, slot
CN1 is assigned as a 16DSTU PCB for extensions 300-315.)
To add or delete a PCB:
1. Enter the programming mode.
2. Enter 9902 + HOLD and follow the charts below.
OR
Enabling PCBs
• You can only enable a PCB if its slot is empty (unassigned) in programming.
• To delete a PCB in slots CN2-CN8 (so you can enable it with a new assignment),
see Deleting PCBs in 9902 - Slot Assignment below.
Vol Up to select
slot (2-8). HOLD
You should see:
EMPTY SLOT
You should see:
ADD CARD (Y/N)?
Y (9) + ICM
HOLD
ICM flashes
Vol Up to select
card type. HOLD
Enter the PCB’s
first extension.
You should see:
FIRST EXTENSION?
HOLD
You should see:
SLOT CONFIG CHANGED
HOLD
Program another PCB OR
CONF
Exit
You should see:
SLOT NUMBER?
Enabling PCBs in 9902 - Slot Assignment
Start
Vol Up to select
slot (2-8) to delete.
HOLD
You should see the
previous slot assignment
You should see:
REMOVE CARD (Y/N)?
Y (9)
HOLD HOLD
You should see: SLOT
CONFIG CHANGED!
Program another PCB
OR
CONF Exit
Deleting PCBs in 9902 - Slot Assignment
You should see:
ABORT (Y/N)?
N (6)
Start

Section 1: Start-up Programming
1-6 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Setting a Trunk’s Circuit Type
To set a trunk’s circuit type:
1. Enter the programming mode.You see:
2. Enter 1001 + HOLD.You see:
3. Enter the number of the trunk you want to program (1-6 in DS1000, 1-48 in DS2000) + HOLD .You see:
4. Enter the trunk circuit type (0=uninstalled, 51=loop start DTMF, 52=loop start DP) + HOLD.You see:
5. Enter a different circuit type for the trunk (if you made a mistake).
OR
Press CONF to select another trunk.
OR
Press CONF twice to exit program 1001.
Setting an Extension’s Circuit Type
In software versions prior to 02.02.14, the programmed circuit type for each extension has to match the tele-
phone type. If you plug in a 34-Button Display telephone and don’t change the circuit type, for example, the
last 2 rows of programmable keys will not work. There are 4 types of keyset extensions:
USER: nnn
ENTER PROGRAM?
1001:TRK DESCRIPTION
TRUNK PORT?n
1001:TRUNK PORT:n
TYPE?nnnn nnnnnn nn
1001:TRUNK PORT:n
TYPE?(your selection)
TelephoneType CircuitType
22-Button Standard 01
22-Button Display 02
34-Button Display 06
34-Button Super
Display 09

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-7
1
Analog extensions (e.g., single line telephones) plug into the system’s analog ports. In DS1000, these are exten-
sions 316-323. The circuit types for these extensions in DS1000 are preset and do not have to be programmed.
To set an extension’s circuit type:
1. Enter the programming mode.You see:
2. Enter 1801 + HOLD.You see:
3. Enter the number of the keyset extension you want to program (e.g., 300) + HOLD.You see:
4. Enter the extension circuit type that matches the telephone plugged in the extension port (01=22 But-
ton Standard, 02=22 Button Display, 06=34-Button Super Display, 09=34-Button Super Display,
15=Analog station) + HOLD.You see:
5. Enter a different circuit type for the extension (if you made a mistake).
OR
Press CONF to select another extension.
OR
Press CONF twice to exit program 1801.
Programming Ringing at Keysets
In DS1000 by default, trunks 1-6 appear on line keys 1-6 on every keyset. In addition, line keys ring for each
incoming call on that key. This means that every keyset rings for each incoming call.
In DS2000 by default, trunks 1-12 appear on line keys 1-12 on every keyset. These trunks ring at extensions
300-315 and flash (without ringing) at all other extensions.
There are two ways to change the ringing assignments on a keyset’s line keys: using the system program-
ming or the User Programmable Features.
Changing Ringing Assignments Using the System Programming
To change line key ringing:
1. Enter the programming mode.You see:
2. Enter 1805 + HOLD.You see:
3. Enter the number of the keyset extension you want to program (e.g., 300) + HOLD.You see:
4. Enter the number of the trunk you want to program (e.g., 1) + HOLD.You see:
The currently programmed ringing option for the trunk selected displays.
5. For the extension and trunk selected, enter the ring option + CONF:
1 = Lamp only (no ringing)
2 = Ringing day and night
3 = Ringing at night, lamp only during the day
USER: nnn
ENTER PROGRAM?
1801:EXTENSION PROG
STATION #?nnn
1801:STA:nnn
PT TYP?n:nnnn
1801:STA:nnn
PT TYP?n:nnnn
USER: nnn
ENTER PROGRAM?
1805:RING ASSIGNMENT
STATION #?nnn
1805:STA:nnn
LINE NUMBER?n
1805:STA:nnn LINE:n
nnnnnnn

Section 1: Start-up Programming
1-8 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
4 = Delayed ringing day and night
6. Go back to step 4 and enter the number of another trunk to program for the selected extension.
OR
Press CONF and go back to step 3 to select another extension.
OR
Press CONF twice to exit program 1805.
Changing Ringing AssignmentsWith User Programmable Features
A keyset user can change line key ringing right from their phone.
To change line key ringing with the User Programmable Features:
1. Dial #RAL.
Your line keys flash. The flash rate shows the type of ringing enabled:
On red = lamp only day and night
On green = immediate ring day and night
Fast flash green = delay ring day and night
Slow flash green = immediate ring at night, lamp only during the day
2. Press the line key to change its ringing mode.
3. Press SPK when you are done.
See User Programmable Features on page 1-17 for more.
Programming Ringing at Single Line Telephones
With software version 02.02.00 and higher, single line telephones follow the 1805 - Ring Assignments
programming (see the previous page). If you have earlier software (or want an alternate way to make single
line sets ring), consider setting up Ring Groups. There are three basic steps to do this:
●Part I: Set up a Ring Group Master Number.
●Part II: Terminate trunks to the Ring Group Master Number.
●Part III:Assign single line sets to the Ring Group.
Part I: Set up a Ring Group Master Number
The system will direct certain outside calls (set up in Part II below) to this master number.
1. Enter the programming mode.You see:
2. Enter 0511 + HOLD.You see:
3. Enter the number of the Ring Group you want to program (1-8) + HOLD.You see:
4. Enter an “unused” number for the Ring Group master number (e.g., 600) + HOLD.
5. Press CONF twice to exit program 0511.
Part II:TerminateTrunks to the Ring Group Master Number
Trunks terminated to the Ring Group Master number will ring the single line sets assigned to the Ring Group in
Part III below. (Once terminated to the master number, a trunk will flash but no longer ring a keyset’s line key.)
1. Enter the programming mode.You see:
1805:STA:nnn
LINE NUMBER?n
USER: nnn
ENTER PROGRAM?
0511:RING GROUP ID
GROUP NUM?n
0511:RING ID-GROUP:n
EXT NUM?nnn
USER: nnn
ENTER PROGRAM?

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-9
1
2. Enter 1003 + HOLD.You see:
3. Enter the number of the trunk you want to program (e.g., 1) + HOLD.You see:
4. PressVol Up until you see:
5. Enter the Ring Group master number (e.g., 600) + HOLD.
6. Press CONF to go back to step 3 and enter another trunk number.
OR
Press CONF twice to exit program 1003.
Part III: Assign Single Line Sets to the Ring Group
1. Enter the programming mode.You see:
2. Enter 1802 + HOLD.You see:
3. Enter the number of the single line extension you want to program (e.g., 319) + HOLD.You see:
4. PressVol Up, you see:
5. Enter the Ring Group number (e.g., 1) you assigned in Step I above + HOLD.
6. Press CONF to go back to step 3 and enter another trunk number.
OR
Press CONF twice to exit program 1003.
Placing Outgoing Calls from Single Line Telephones
With DS1000 software version 02.02.00 and higher, single line telephone users can dial 9 for an outside
line by default.
If your single line telephone users can’t dial 9 to place outgoing calls, you need to check the following:
●Part I:Assign some trunks to Trunk Group 0 (which is the default dial 9 group).
●Part II:Allow analog ports to have full or outgoing access to the trunks in group 0.
Part I: AssignTrunks toTrunk Group 0.
1. Enter the programming mode.You see:
2. Enter 1002 + HOLD.You see:
3. Press HOLD to select Trunk Group 0. You see:
4. Dial 1and pressVol Up. (This assigns trunk 1 as your first outgoing trunk in group 0.)You see:
1003:TRUNK OPTION
TRUNK PORT?n
1003:TRUNK PORT?:1
PICK-UP Group?n
1003:TRUNK PORT?:1
DAYTERM?KEY RING
USER: nnn
ENTER PROGRAM?
1802:EXT OPT PART 1
STATION #?nnn
1802:STA:nnn
ALLOW DND?YES
1802:STA:nnn
RING GROUP NUM?n
USER: nnn
ENTER PROGRAM?
1002:TRUNK GROUPS
TRUNK GROUP?0
1002:TRUNK GROUP:0
ORDR 1:TRK NUM?UND
1002:TRUNK GROUP:0
ORDR 2:TRK NUM?UND

Section 1: Start-up Programming
1-10 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
5. Go back to step 4 and add another trunk to group 0.
OR
Press HOLD to save your entries.
OR
Press HOLD + CONF to exit program 1002.
Part II: Allow Analog Ports to have Full or Outgoing Access to Group 0Trunks.
1. Enter the programming mode.You see:
2. Enter 1803 + HOLD.You see:
3. Enter the extension number for the single line telephone you want to program (e.g., 319) + HOLD .You see:
4. Enter the number of the trunk you want to program + HOLD.You see (for the trunk selected):
The previously programmed access setting for the selected trunk displays.
5. Enter access option 2 (outgoing only) or 3 (full/both ways access) for the selected trunk +Vol Up.You
see (for the next trunk):
6. Press CONF to return to step 4 and select another trunk to program.
OR
Press CONF twice to return to step 3 and select another extension to program.
OR
Press CONF three times to exit program 1803.
Setting Up Trunk Access Restrictions
The system allows you to set up an “access matrix” for each trunk at each extension. With access restriction,
for example, you could restrict a lobby phone from being able to place outside calls on certain trunks.
To set up trunk access restrictions:
1. Enter the programming mode.You see:
2. Enter 1803 + HOLD.You see:
3. Enter the number of the extension for which you want to set up access restrictions + HOLD.You see:
4. For the extension selected, enter the number of the trunk for which you want to set up access restric-
tions + HOLD.You see:
The previously programmed access setting displays.
USER: nnn
ENTER PROGRAM?
1803:LINE ACCESS
STATION #?nnn
1803:STA:nnn
LINE NUMBER?n
1803:STA:nnn LINE:n
nnnnnnnnnn
1803:STA:nnn LINE:n
nnnnnnnnnn
USER: nnn
ENTER PROGRAM?
1803:LINE ACCESS
STATION #?nnn
1803:STA:nnn
LINE NUMBER?n
1803:STA:nnn LINE:n
nnnnnnnnnnn

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-11
1
5. Enter the access option for the selected trunk +VOL Up.
0 = No access
1 = Incoming only
2 = Outgoing only
3 = Full access (both incoming and outgoing)
6. Enter the access option for the next consecutive trunk.
OR
Press CONF to go back to step 4 and select another trunk.
OR
Press CONF twice to go back to step 3 and select another extension.
OR
Press CONF three times to exit program 1803.
Voice Mail Setup
Prior to programming, follow the instructions that came with your Voice Mail and connect the Voice Mail
ports to the appropriate extension ports. If you are using the DS1000 PFT/MDM port for a Power Failure
Telephone or Modem Cut-through, do not use extension 316 forVoice Mail.
BasicVoice Mail Programming
The basic Voice Mail programming is divided into four parts:
●Part I: Set up the Voice Mail Hunt Group.
●Part II: Enable Voice Mail programming.
●Part III: Set up the Voice Mail ports.
●Part IV: Program the Voice Mail system.
Part I: Set Up the Voice Mail Hunt Group
1. Enter the programming mode.You see:
2. Enter 0510 + HOLD.You see:
3. Enter the number of the UCD Hunting Group you want to use for Voice Mail (1-8) + HOLD.You see:
4. Enter the master number (e.g., 700) for the Voice Mail hunt group +VOL Up.You see:
5. Press CONF twice to exit program 0510.
Part II: Enable Voice Mail Programming
1. Enter the programming mode.You see:
2. Enter 0201 + HOLD.You see:
3. PressVol Up until you see:
USER: nnn
ENTER PROGRAM?
0510:ACD/UCD GRP ID
GROUP NUM?1
0510:ACD ID-GROUP:n
EXT NUM?nnn
0510:ACD ID-GROUP:n
OVERFLOW DEST?NONE
USER: nnn
ENTER PROGRAM?
0201:TENANT OPTIONS
CALLWAIT?nnn
0201:TENANT OPTIONS
V-MAIL INSTALLED?nn

Section 1: Start-up Programming
1-12 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
4. Dial 9(for yes) and pressVOL Up.You see:
5. Enter the master number you programmed in Part I above (e.g., 700) + HOLD.
6. Press CONF to exit program 0201.
Part III: Set Up the Voice Mail Ports
Assign VX Ports
First, you must assign the ports connected to your Voice Mail as Voice Mail (VX) ports.
●DigitalVANGARD systems use digital station ports programmed as 2-OPX ports (1801-Circuit Type
= 21). Be sure to set up the Voice Mail programming for both 2-OPX ports (e.g., 314 and 515).
●All other NVM-Series Voice Mail systems use analog ports (1801-Circuit Type = 15). (Note that in
DS1000 the circuit type for the system’s analog ports is automatically set up by default.)
1. Enter the programming mode.You see:
2. Enter 1802 + HOLD.You see:
3. Enter the extension number of the system’s first Voice Mail port (e.g., 317) + HOLD.You see:
4. PressVOL Dn until you see:
5. Dial 9(for yes) + HOLD + CONF.You see:
6. Go back to step 3 and enter the extension number of the next Voice Mail port (e.g., 318), then repeat
steps 4 and 5 for that port (and any additional ports required).
OR
Press CONF to exit program 1802.
Assign VX Ports to the Voice Mail Hunt Group
Next, you must assign each Voice Mail port to the Voice Mail UCD Hunting Group (set up in Part I above).
1. Enter the programming mode.You see:
2. Enter 1807 + HOLD.You see:
3. Enter the extension number of the system’s first Voice Mail port (e.g., 317) + HOLD.You see:
4. PressVOL Up until you see:
5. Dial 5(for UCD) and pressVOL Up.You see:
6. Enter the Voice Mail master number you programmed in Part I + CONF.
7. Go back to step 3 and enter the extension number of the next Voice Mail port (e.g., 318), then repeat
steps 4 and 5 for that port (and any additional ports required).
0201:TENANT OPTIONS
V-MAIL MST EXT?nnn
USER: nnn
ENTER PROGRAM?
1802:EXT OPT PART I
STATION#?nnn
1802:STA:nnn
ALLOW DND?nnn
1802:STA:nnn
VOICE MAIL PORT?nn
1802:EXT OPT PART I
STATION#?nnn
USER: nnn
ENTER PROGRAM?
1807:EXT OPT PART II
STATION#?nnn
1807:STA:nnn
STA VOICE CALL?nnn
1807:STA:nnn
HUNTTYPE?nnnn
1807:STA:nnn
MASTER NUM?nnnn

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-13
1
OR
Press CONF to exit program 1807.
Part IV: Program theVoice Mail System
VANGARD Mail
To set up VANGARD Mail for DS1000/2000:
1. Following the instructions in your VANGARD Mail manual, connect the Voice Mail system.
2. From the VANGARD Mail Main Menu, enter IN + Enter.
3. Enter the VANGARD Mail password (CTL) + Enter.
4. When you see the Install System Menu, enter 7+ Enter (to select DS2000) and follow the prompts.
NVM-2e
To set up NVM-2e for DS1000/2000:
1. Following the instructions in your NVM-2e manual, connect the Voice Mail system.
The steps that follow assume your NVM-2e still has its default programming.
2. From any extension:
- Press ICM.
- Dial the Voice Mail master number (e.g., 700)
- (NVM-2e version 2.0 or higher) Dial 301, wait for the main menu.
- (NVM-2e version prior to 2.0) Dial 10, wait for the main menu.
3. At the Main Menu, dial DM (36) for the Database Management Menu.
4. Dial SI (74) for System Initialization.
5. Dial 3to initialize the Voice Mail database.
6. Dial 4to install the database for DS1000/2000.
7. Press #, then follow the voice prompts to exit.
SetVoice Mail to Answer at Night
To have theVoice Mail Automated Attendant answer a trunk at night, you program the trunk as a night mode
DIL to the Voice Mail master number. When the attendant presses the NIGHT key, the system switches to
the night mode and the Voice Mail Automated Attendant answers the trunk. During the day, the trunk rings
keysets’ line keys normally.
To set up a Night Mode DIL to Voice Mail:
1. Enter the programming mode.You see:
2. Enter 1003 + HOLD.You see:
3. Enter the number of the trunk you want to program (e.g., 1) + HOLD.You see:
4. PressVOL Up until you see:
5. Enter the Voice Mail master number (e.g., 700) + HOLD.
6. Press CONF to go back to step 3 and enter another trunk.
OR
Press CONF twice exit program 1003.
HavingVoice Mail Pick Up Unanswered Calls
There are two ways to set this up:
●Method I: Use the system’s trunk overflow capabilities.
●Method II: Set up Terminal Hunting to Voice Mail.
USER: nnn
ENTER PROGRAM?
1003:TRUNK OPTION
TRUNK PORT?n
1003:TRUNK PORT?:n
PICK-UP GROUP?n
1003:TRUNK PORT?:n
NIGHTTERM?nnn nnnn

Section 1: Start-up Programming
1-14 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Method I:Trunk Overflow toVoice Mail
With Method I, an outside call will ring a keyset for 15 seconds and then divert to Voice Mail.You set up
Method I on a trunk-by-trunk basis. Method I is a trunk-based overflow method.You can use Method I in
combination with Method II.
To set up trunk overflow toVoice Mail:
1. Enter the programming mode.You see:
2. Enter 1003 + HOLD.You see:
3. Enter the number of the trunk you want to program (e.g., 1) + HOLD.You see:
4. PressVol Up until you see:
5. Dial 9(for yes) and pressVol Up.You see:
6. Enter the Voice Mail master number (e.g., 700) + HOLD.
If you don’t want to use Voice Mail, the overflow destination can be another extension or the
system attendant (e.g., 300).
7. Press CONF to go back to step 3 and enter another trunk.
OR
Press CONF twice to exit program 1003.
The length of time a call rings before diverting to Voice Mail is set by the Trunk Revert interval in
program 0401. Refer to the Software Manual on your System Document CD for more on this timer.
Method II:Terminal Hunting toVoice Mail
If an outside call rings an extension and the extension is not answered, is busy, or is in Do Not Disturb,Voice
Mail can pick up the call. To do this, you set up Terminal Extension Hunting to Voice Mail at each extension.
In the default system, this method is primarily used for transferred calls. If an outside call is transferred to an
extension that is unanswered, busy, or in DND, the call will automatically go to the called user’s mailbox.
You set up Method II on an extension-by-extension basis. Method II is an extension-based overflow method.
You can use this method in combination with Method I.
To set up Terminal Hunting to Voice Mail:
1. Enter the programming mode.You see:
2. Enter 1807 + HOLD.You see:
3. Enter the number of the extension you want to set up for Terminal Hunting to Voice Mail + HOLD.
You see:
4. PressVOL Up until you see:
USER: nnn
ENTER PROGRAM?
1003:TRUNK OPTION
TRUNK PORT?n
1003:TRUNK PORT?:n
PICK-UP GROUP?n
1003:TRUNK PORT?:n
DAY OVERFLOW?nn
1003:TRUNK PORT?:n
DAY OVRFLW DEST?nnn
USER: nnn
ENTER PROGRAM?
1807:EXT OPT PART II
STATION#?nnn
1807:STA:nnn
STA VOICE CALL?nnn
1807:STA:nnn
HUNTTYPE?nnnn

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-15
1
5. Dial 3(Busy/Ring No Answer Hunting for All Calls) and pressVOL Up.You see:
6. Enter the Voice Mail master number + HOLD.
If you don’t want to use Voice Mail, the overflow destination can be another extension or the
system attendant (e.g., 300).
7. Press CONF and go back to step 3 to program another extension.
OR
Press CONF twice to exit program 1807.
Changing the System Password
The default system passwords are:
To change the system password:
1. Enter the programming mode.You see:
2. Enter 9905 + HOLD.You see:
3. Enter the level (1-3) for the password you want to change + HOLD.You see:
4. Enter the new password for the level selected (up to 8 digits) + HOLD.You see:
5. Reenter the password you entered in step 4 above + HOLD.You see:
6. Press CONF to return to step 3 and select another password to change.
OR
Press CONF twice to exit program 9905.
Reloading the System Default Settings
To reload the factory-installed default settings (and permanently erase all the site-specific
programming):
1. Enter the programming mode.You see:
2. Enter 9999 + HOLD.You see:
1807:STA:nnn
HUNT DEST?nnn
Password Level Password Level
System Administrator 1 0000 1
System Administrator 2 9999 2
Installer 372000 3
USER: nnn
ENTER PROGRAM?
9905:PASSWORD PROG
PASSWORD LVL?
9905:PASSWORD PROG
NEW PASS?
9905:PASSWORD PROG
CONFIRM?
9905:PASSWORD PROG
PASSWORD ACCEPTED
USER: nnn
ENTER PROGRAM?
9999:INITIALIZATION
INITIALIZE SYS?NO

Section 1: Start-up Programming
1-16 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
3. To initialize the system, type Y + HOLD.
OR
To cancel initialization and leave the site specific programming intact, type N+ HOLD.
Call Coverage
A Call Coverage Key allows an extension user to “cover” a co-worker’s calls from their own telephone. The
Call Coverage Key indicates whenever the co-worker’s phone rings. The user can then press the key to pick
up the co-worker’s call. When the covered co-worker’s phone is idle, the user can press the Call Coverage
Key to place an Intercom call to the co-worker.
To set up Call Coverage Keys:
1. Enter the programming mode.You see:
2. Enter 1701 + HOLD.You see:
3. Enter the number of the extension that you want to have Call Coverage Keys + HOLD.You see:
4. For the extension selected in step 3, enter the number of the Programmable Function Key you want to
program as a Call Coverage Key (1-24) + HOLD.You see:
The previously programmed assignment displays.
5. Enter the Call Coverage Key code for the selected key:
06 = Immediate ring Call Coverage Key
07 = Lamp only Call Coverage Key (no ring)
08 = Delay ring Call Coverage Key
6. Enter the number of the extension that should be covered (i.e., the co-worker’s extension) + HOLD +
CONF. You see:
7. Go back to step 4 and select another key to program.
OR
Press CONF to go back to step 3 and select another extension.
OR
Press CONF twice to exit program 1701.
USER: nnn
ENTER PROGRAM?
1701:KEY PROGRAMMING
STATION #?300
1701:STA:nnn
KEY NUMBER?n
1701:STA:nnn KEY:nnn
nnnnnn
ENTER KEY DATA
CALL CVR nnnnnn
1701:STA:nnn
KEY NUMBER?n