NEC DS1000 User manual

Quick Setup Guide
Part No. 80200QSET06
Issue 1-0, January 2002
Printed in U.S.A.
02.04.00
1. Start-up
Programming
3. Additional
Resources
• Complete system documentation, including a detailed Software Manual , is provided
on the System Document CD packed with your system.
• For additional resources, visit our Technical Support site on the web at
208.141.100.36/ds2000 .
If upgrading from a software version prior to 02.02.14:
• U se 9803 - Initialize Distinctive Ringing to initialize Distinctive Ringing. Following
initialization, you must reset the system or unplug and then replug each telephone .
Refer to the Software Manual on the System Document CD for more.
• Use 9804 - Initialize Caller ID Log Utility to initialize (clear) your Caller ID logs.
Refer to the Software Manual on the System Document CD for more.
• Be sure your system’s hardware configuration does not exceed the System Load
Factor. See System Load Factor Calculations in your Hardware Manual for more.
When installing telephones and other station devices:
• Digital station ports (300-315 in DS1000, on installed and programmed PCBs in
DS2000) automatically detect the type of connected device when the keyset,
2-OPX Module (both ports) or Digital Door Box is plugged in. It is no longer nec-
essary to individually set circuit types 1801 - Extension Circuit Type .
DS2000 Installation Notes
This software uses the following hardware default assignments:
• Slot CN1 = 16DSTU PCB (Extensions 300-315).
• Slot CN2-CN8 = Undefined.
When installing PCBs:
• After plugging in your PCBs and powering up the system, use 9902 -Slot Control
to enable the installed PCBs. See Using Program 9902 in DS2000 to Add or Delete
PCBs on page 1-5 for more.
2. Customizing
Features

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and
should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving
this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no
obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without
prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this
manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no
event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this
manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this
document may be photocopied or reproduced without prior written consent of NEC America, Inc.
©2002 by NEC America, Inc. All Rights Reserved.
Printed in U.S.A.

Table of Contents
DS1000/2000 Quick Setup Guide Table of Contents ◆ i
Table of Contents
Section 1: Start-up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Default Feature Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Keysets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Frequently Asked Programming Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Programming the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
How to Enter the Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
How to Exit the Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Using Keys to Move Around in the Programs. . . . . . . . . . . . . . . . . . . . . 1-4
Using Program 9902 in DS2000 to Add or Delete PCBs. . . . . . . . . . . . . . . . . . . . . 1-5
Setting a Trunk’s Circuit Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Setting an Extension’s Circuit Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Programming Ringing at Keysets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Changing Ringing Assignments Using the System Programming . . . . . 1-7
Changing Ringing Assignments With User Programmable Features . . . 1-8
Programming Ringing at Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Placing Outgoing Calls from Single Line Telephones. . . . . . . . . . . . . . . . . . . . . . . 1-9
Setting Up Trunk Access Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Basic Voice Mail Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Set Voice Mail to Answer at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Having Voice Mail Pick Up Unanswered Calls. . . . . . . . . . . . . . . . . . . 1-13
Changing the System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Reloading the System Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Section 2: Customizing Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Call Waiting / Camp-On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Off-Hook Signaling for Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Unique Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Storing Trunk Routing in a Speed Dial Bin. . . . . . . . . . . . . . . . . . . . . . 2-26
Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Table of Contents
ii ◆ Table of Contents DS1000/2000 Quick Setup Guide
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Personal Answering Machine Emulation. . . . . . . . . . . . . . . . . . . . . . . . 2-30
Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Interactive Soft Key Shows New Messages. . . . . . . . . . . . . . . . . . . . . . 2-30
Section 3: Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
On the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printed System Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
On Your System Document CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆ 1-1
1
Section1:
Start-up Programming
Section 1: Start-up Programming
Default Feature Setup
This is how your system operates on initial power-up:
Trunks
In DS1000, trunks 1-6 (if installed) ring line keys 1-6.
●
Trunks 4-6 will only work if you have an Expansion Board installed.
In DS2000, there are no trunks enabled because there are no trunk PCBs programmed.
●
After plugging in trunk PCBs, go to Using Program 9902 in DS2000 to Add or Delete PCBs on page 1-
5. Also turn to Programming Ringing at Keysets on page 1-7 to make the trunks ring extensions.
All trunks (outside lines) are loop start DTMF.
●
If you have Dial Pulse lines, you’ll have to reprogram the trunk circuit type. See Setting a Trunk’s Cir-
cuit Type on page 1-6.
Keysets
The circuit types for keyset extensions 300-315 are automatically set when the extension is
plugged in.
●
If your system is prior to software version 02.02.14, you have to set the extension’s circuit type. See
Setting an Extension’s Circuit Type on page 1-6.
●
To add more DS2000 keysets, go to Using Program 9902 in DS2000 to Add or Delete PCBs on page 1-5 .
Keyset users can place outside calls by pressing a line key and dialing the outside number.
●
In DS1000, all extension users can also place outside calls by dialing 9 plus the outside number.
At the attendant’s extension (300), key 11 is the Night Key and the last key on the phone (12
or 24 - depending on telephone model) is the Operator Call Key.
●
Pressing the Night Key puts the system in the night mode. See Night Service / Night Ring on page 2-20.
●
Use the Operator Call Key to answer incoming Intercom calls queued at the attendant’s extension. See
Attendant Call Queuing on page 2-1.
If you need to modify your system’s default feature setup:
• First, turn to Frequently Asked Programming Questions on the next page.
• Next, if you can’t find the feature you want to change in the list of questions, refer to the
additional features in Section 2: Customizing Features on page 2-1.You may also find the
Table of Contents at the beginning of this guide a handy reference.
• Finally, if you need more detailed information, go to the Software Manual on your System
Document CD .

Section 1: Start-up Programming
1-2 ◆ Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Frequently Asked Programming Questions
If you have this question: Go here:
General
How do I enter the Programming Mode and change
the system’s options?
Programming the System on page 1-3.
How do I add or Delete PCBs in DS2000?
Using Program 9902 in DS2000 to Add or
Delete PCBs on page 1-5.
I want to default the system.What are the steps?
Reloading the System Default Settings on
page 1-15.
Can I change the system password?
Changing the System Password on page 1-15.
Trunks and Ringing
How do I turn trunk ringing on or off for certain
extensions?
Programming Ringing at Keysets on page 1-7.
How can I make single line telephones ring for
incoming calls?
Programming Ringing at Single Line Tele-
phones on page 1-8.
I have DP (Dial Pulse) trunks, but the system default
is DTMF. How do I make my trunks DP?
Setting a Trunk’s Circuit Type on page 1-6.
How do I place outgoing calls from single line
telephones?
Placing Outgoing Calls from Single Line Tele-
phones on page 1-9.
Extension Setup
When I plug in 34-ButtonTelephones, the last 2 rows
of keys don’t work. How do I fix this?
Setting an Extension’s Circuit Type on page 1-
6.
What do I program to restrict access from certain
extensions to certain trunks?
Setting Up Trunk Access Restrictions on
page 1-10.
We have a group of phones that should ring for each
other’s calls. How do I set this up?
Call Coverage on page 1-16.
How do the User Programmable Features work?
User Programmable Features on page 1-17.
Voice Mail Setup
How do I set upVoice Mail?
Basic Voice Mail Programming on page 1-11.
Can I make theVoice Mail answer only at night?
Set Voice Mail to Answer at Night on page 1-
13.
If a call rings an extension and does not get picked
up, can I haveVoice Mail answer it?
Having Voice Mail Pick Up Unanswered Calls
on page 1-13.

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆ 1-3
1
Programming the System
How to Enter the Programming Mode
To enter the programming mode:
1. Go to any working display telephone.
2. Do not lift the handset.
3. Press ICM .
4. Dial # * # *
5. Dial the system password + HOLD .
Refer to the following table for the default system passwords.
See the Software Manual on your System Document CD for more on password levels.
6. Enter the number of the program you want to change (e.g., 1801) + HOLD .
How to Exit the Programming Mode
To exit the programming mode:
1. When you see:
Press and release the hookswitch, or press SPK .
If you don’t see one of the above prompts, press CONF until you do. When you exit program-
ming, the system automatically stores your entries in Random Access Memory (RAM).
DS1000 VER nn.nn.nn
PASSWORD:
Password Level Password Level
System Administrator 1
0000 1
System Administrator 2
9999 2
Installer
372000 3
USER: nnn
ENTER PROGRAM?
USER: nnn
ENTER PROGRAM?
OR
DS1000VER nn.nn.nn
PASSWORD:

Section 1: Start-up Programming
1-4 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Using Keys to Move Around in the Programs
Once you enter the programming mode, use the keys in the following chart to enter data, edit data and move
around in the menus.
Use this key: When you want to:
0-9, # and * Enter data into the program.
HOLD
Complete the programming step you just made (like pressing Enter
on a PC keyboard). When a program entry displays, press
HOLD to
accept the entry (i.e., bypass the entry without changing it).
CONF Complete the programming step you just made (like pressing
Enter on a PC keyboard) and back up one step in the program.
LND
Delete the entry to the left (like pressing Backspace on a PC key-
board). To delete an entire name entry (without backspacing over
each letter), just reenter the name without pressing LND first.
CLEAR Erase the entire command line you just entered and undefine the
entry.
CHECK Erase the entry you just made and replace it with the prior stored
entry.
VOL Up Scroll forward through a list of entries in a program. If you enter
data and then press this key, the system accepts the data before
scrolling forward to the next entry.
VOL Down Scroll backward through a list of entries in a program. If you
enter data and then press this key, the system accepts the data
before scrolling backward to the previous entry.
ICM Enable the scroll mode. When you press this key and it lights,
you can then pressVOL Up andVOL Down to scroll through the
options. To choose the displayed value, press HOLD.

Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide Section 1: Start-up Programming ◆1-5
1
Using Program 9902 in DS2000 to Add or Delete PCBs
Use 9902 - Slot Assignment to enable any PCBs you have plugged into slots CN2-CN8. If you don’t enable
the PCBs plugged into slots CN2-CN8 in this program, they will not function. (Note that by default, slot
CN1 is assigned as a 16DSTU PCB for extensions 300-315.)
To add or delete a PCB:
1. Enter the programming mode.
2. Enter 9902 + HOLD and follow the charts below.
OR
Enabling PCBs
• You can only enable a PCB if its slot is empty (unassigned) in programming.
• To delete a PCB in slots CN2-CN8 (so you can enable it with a new assignment),
see Deleting PCBs in 9902 - Slot Assignment below.
Vol Up to select
slot (2-8). HOLD
You should see:
EMPTY SLOT
You should see:
ADD CARD (Y/N)?
Y (9) + ICM
HOLD
ICM flashes
Vol Up to select
card type. HOLD
Enter the PCB’s
first extension.
You should see:
FIRST EXTENSION?
HOLD
You should see:
SLOT CONFIG CHANGED
HOLD
Program another PCB OR
CONF
Exit
You should see:
SLOT NUMBER?
Enabling PCBs in 9902 - Slot Assignment
Start
Vol Up to select
slot (2-8) to delete.
HOLD
You should see the
previous slot assignment
You should see:
REMOVE CARD (Y/N)?
Y (9)
HOLD HOLD
You should see: SLOT
CONFIG CHANGED!
Program another PCB
OR
CONF Exit
Deleting PCBs in 9902 - Slot Assignment
You should see:
ABORT (Y/N)?
N (6)
Start

Section 1: Start-up Programming
1-6 ◆Section 1: Start-up Programming DS1000/2000 Quick Setup Guide
Setting a Trunk’s Circuit Type
To set a trunk’s circuit type:
1. Enter the programming mode.You see:
2. Enter 1001 + HOLD.You see:
3. Enter the number of the trunk you want to program (1-6 in DS1000, 1-48 in DS2000) + HOLD .You see:
4. Enter the trunk circuit type (0=uninstalled, 51=loop start DTMF, 52=loop start DP) + HOLD.You see:
5. Enter a different circuit type for the trunk (if you made a mistake).
OR
Press CONF to select another trunk.
OR
Press CONF twice to exit program 1001.
Setting an Extension’s Circuit Type
In software versions prior to 02.02.14, the programmed circuit type for each extension has to match the tele-
phone type. If you plug in a 34-Button Display telephone and don’t change the circuit type, for example, the
last 2 rows of programmable keys will not work. There are 4 types of keyset extensions:
USER: nnn
ENTER PROGRAM?
1001:TRK DESCRIPTION
TRUNK PORT?n
1001:TRUNK PORT:n
TYPE?nnnn nnnnnn nn
1001:TRUNK PORT:n
TYPE?(your selection)
TelephoneType CircuitType
22-Button Standard 01
22-Button Display 02
34-Button Display 06
34-Button Super
Display 09