AT&T 7434D User manual

AT&T
DEFINITY
™
Communications
System Generic 1
7434D Voice Terminal
User's Guide

NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.
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Contact: AT&T Customer Information Center
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1-800-432-6600,
In Canada: 1-800-255-1242
Order: Document No. 555-204-733
Issue 1, September 1989
For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by © 1989 AT&T
AT&T Technical Publications Department All Rights Reserved
Midddletown New Jersey 07748
Printed in USA

Contents
Your 7434D Voice Terminal
What the Features Do
How to Use the Features
Voice Features
Abbreviated Dialing (AD)
Automatic Callback
Bridging
Call Coverage
Call Forwarding All Calls
Call Park
Call Pickup
Conference
Drop
Hold
Intercom (Automatic/Dial)
Last Number Dialed
Leave Word Calling (LWC)
Message
Priority Calling
Select Ring
Self-Test
Send All Calls
Transfer
Voice Message Retrieval
Tones and Their Meanings
Key Words to Know
Quick Reference Lists
1
3
5
7
7
8
9
10
11
12
12
13
14
14
15
15
16
17
17
18
18
19
19
20
21
22
25

Your 7434D Voice Terminal
The 7434D voice terminal is designed so that you can conveniently use the many
features of DEFINITY™ Communications System Generic 1. Familiarize yourself with
your voice terminal, shown in Figure 1 and explained below.
Figure 1. 7434D Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset
For placing and answering calls (also known as the
receiver). In most cases, you must lift the handset (go
off-hook) before you can use a feature.
Call appearances/ At least 3 of these 34 buttons are devoted to handling
feature buttons incoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder may
be used as call appearance buttons or used to access
features (feature buttons) if labeled with a feature
name. Each has a red light to tell you the line is being
used or that this is the line you will get when you lift
the handset. The green light next to each call
appearance and feature button tells you the line or
feature is being used.
Transfer button
Hold button
Dial pad
Select Ring button
For transferring a call to another voice terminal.
For putting a call on hold.
The standard 12-button pad for dialing the telephone
numbers and accessing features.
For accessing the Select Ring feature.
1

Select Ring light A green light that goes on steadily when you press the
Select Ring button. Also, it winks when you use it in
conjunction with [ *] in the Select Ring procedure.
Message light A green light which goes on steadily when a message
has been left for you.
Ringer volume control A sliding switch to control the volume for the tone
ringer. Slide it up (away from you) for a louder ring,
down (toward you) for a quieter ring.
Drop button For disconnecting from a call or dropping the last party
added to a conference call.
Conference button For setting up conference calls.
The following optional modules are compatible with the 7434D voice terminal:
C401A or C401B Call Provides 20 call appearance/feature buttons to
Coverage Module supplement those on the associated voice terminal. For
more information about using the features assigned to
this module, see the appropriate feature procedures in
the section titled Voice Features.
D401A Digital Provides visual indication of call-related information,
Display Module time and date, elapsed time on calls, messages, stored
abbreviated dialing numbers, and access to Integrated
Directory. For operating instructions, see AT&T System
75 User Instructions: Digital Display Module
(555-200-712).
Note: You can use only one of these modules at a time.
2

What the Features Do
Here are brief descriptions of 20 features, including what each one does and how you
might want to use it. You will have the Conference, Drop, Hold, Message, Select Ring,
Self-Test, and Transfer features. In addition, you may have many of the other features
listed here; your System Manager can advise you.
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for
quicker and easier dialing. Each number can be a complete or partial telephone
number, an extension number, or a trunk or feature code. Abbreviated Dialing offers 4
possible types of lists—personal, group, system, and enhanced—and you can be
assigned a total of 3 lists. Numbers on a personal list are programmable by you;
numbers on all other lists are programmable only by the System Manager. Use as a
timesaver for dialing frequently called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy or unanswered extension is now available. Use to avoid constant
redialing when you wish to speak to someone who is frequently busy on the telephone
or in and out of the office. Note: Can be used only for extensions, not outside
numbers.
Bridging Permits you to answer or join in calls to someone else's extension by
pressing a bridged appearance button on your voice terminal. This button can be any
call appearance button labeled with another user's primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice terminal
for answering. (Your System Manager determines which calls will be sent to you.) Use
to answer calls for other extensions for whom you provide coverage. Note: If you
have Go to Cover, you (the calling party) can send internal calls directly to coverage
any time during the call attempt (the person you call must be in a call coverage group).
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a telephone number of
your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you and
the called party have been assigned to the same pickup group by your System
Manager.
Conference Allows you to add parties to a call, so that you can conduct a 6-way
conversation. (If you wish to conference more than 6 parties, call your attendant for
assistance.) Use to set up time-saving conferences, or to spontaneously include a party
important to a discussion.
3

Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it for
another action after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your voice
terminal to do another task. Use when you have a call that you don't wish to drop, but
which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group of
users by pressing a feature button and then dialing the group member's 2- or 3-digit
code. Use to rapidly dial frequently called numbers.
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial Message Center, AUDIX, or a covering user to
retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use any time you wish to have
someone call you back; it will help cut down on repeated call attempts.
Message Turns on your Message light to let you know that a caller has left a
message for you. You can then follow your System Manager's local message retrieval
procedures to get your message.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have important
or timely information for someone.
Select Ring Allows you to select your own personalized ring from among 8 available
ringing patterns. Use to distinguish your ring from that of other nearby voice terminals.
Self-Test Activates the lights and ringer of your voice terminal. Use when you want
to test their operation.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by telephone calls.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terminal can be transferred only to an extension,
not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away. 4

How to Use the Features
The procedures which follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
●To the right of each feature name is a box. For each feature that you have, mark a
[ ✔] in the blank box as a reminder. (Voice features Conference, Drop, Hold,
Message, Select Ring, Self-Test, and Transfer are already marked for you.)
●To use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. You can activate and cancel most of
the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a
button). In the blanks provided within the procedures, write in the feature code
numbers.
Note: If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to complete a
procedural step or have made a dialing error. Hang up or press [ Drop ], get dial tone,
and begin again at Step 1.
Conventions
The following conventions are used in the procedures:
Gray Type Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
[ xxxxx] This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red light and a green light and is labeled
with an extension number (shown as [ xxxxx ]).
[ Feature] and
[ Feature xxxxx ]
Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number or a person's name (shown as [ xxxxx ]).
5

[handset tone] The tone that appears in brackets after a step indicates
what you should hear from your handset after
successfully performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
Quick Reference Lists
At the end of the booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, remove the page from the
booklet (tear along the perforation), and keep the lists near your voice terminal.
6

Voice Features
Abbreviated Dialing (AD)
To program/reprogram
1
AD button
Note: AD buttons must
first be assigned by
System Manager.
2
3
4
5
6
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete
telephone number or feature code.
Press [ Program ] (if this button has been assigned to
your voice terminal)
or Dial Program code
[dial tone]
Press [ AD xxxxx ] to be programmed
[dial tone]
Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
Press [ # ] (on the dial pad)
[confirmation tone], [dial tone]
●Number is stored
●Repeat Steps 3-5 to program additional buttons
Hang up or press [ Drop ] to end programming
To place a call using an 1Press selected [ AD xxxxx ]
[ringback tone]
AD call
●
Call is dialed (silently)
To program/reprogram an
outside number,
extension, or feature code
into a personal list
1
2
3
4
5
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s) (see
example to the left)
Note: Each telephone number or feature code is
stored as a separate item.
Press [ Program ]
or Dial Program code
[dial tone]
Dial Personal List code (1, 2, or 3)
[dial tone]
Dial list item (1, 2, 3...)
[dial tone]
Dial number you want to program (up to 24 digits)
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
7

6
Press [ # ]
[confirmation tone], [dial tone]
● Number is stored
●Repeat Steps 4-6 if you want to program
additional items on the same list; press [ Drop ]
and begin again at Step 1 if you want to program
items on another list
7Hang up or press [ Drop ] to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system and enhanced lists can be obtained
from your System Manager.
To place a call using a 1
Dial appropriate AD List code:
personal, group, system, ●
List 1
or enhanced list ●List 2
[dial tone]
●List 3
2Dial desired list item (1, 2, 3...)
●
Call is dialed
Note: You can program a list code on one of your
AD buttons for faster access to a list. To place a call,
simply press the AD button and then dial the
desired list item.
Automatic Callback
To automatically place 1Press [ Auto Callback ] during call attempt
another call to an
[confirmation tone]
extension that was busy, ●Green light goes on steadily until callback is
did not answer, or
completed or canceled
returned a call waiting
Note: If you send your calls to coverage after
ringback tone
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
2
Hang up
●You get a 3-burst priority ring when the
extension you attempted to call becomes
available
Note: After you activate Automatic Callback, the
system monitors the called extension. That extension
becomes available after the called party completes a
call.
3Lift handset when you hear priority ring
●A call is automatically placed to the extension,
which receives regular ringing
Note: Automatic Callback is automatically
canceled after 30 minutes or if the callback call is
unanswered.
8

To cancel Automatic 1Press [ Auto Callback ] again (while on-hook)
Callback
or Dial the Automatic Callback Cancel code
[confirmation tone]
●Green light goes off
Bridging
To answer a bridged call 1Press [ xxxxx ] of bridged call
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to call when
you lift the handset.
To use Manual Exclusion 1Press [ Exclusion xxxxx ] while connected to the call
to prevent other bridged
terminals from entering a Note: Pressing [ Exclusion xxxxx ] again reactivates
call (on a per call basis)
bridging.
9

Call Coverage
To answer a call for a 1Press [ xxxxx ] of incoming call when ring begins or
co-worker for whom you green light flashes
are a coverage point Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset. Also, the call is not at your
voice terminal until the green light is flashing.
To leave a message for a 1
Press [ Coverage Callback ] while connected to the call
co-worker to call the [confirmation tone]
original caller's extension Note: To leave a message for a co-worker to call
you, activate Leave Word Calling instead.
To talk privately with 1Press [ Transfer ]
[dial tone]
co-worker after answering Call is put on hold
a redirected call
●
2Press [ Consult ]
or Dial co-worker's extension
[priority ring to co-worker]
Note: You can privately discuss the call at this
time; if your co-worker is not available, press the
fluttering [ xxxxx ] to reconnect to call.
3Press [ Transfer ] again to send call to co-worker or
press [ Conference ] make it a 3-party call
10

Call Forwarding All Calls
To temporarily redirect all 1
calls to an extension or
outside number of your
choice
2
3
Press [ Call Forward ]
or Dial Call Forward code
[dial tone]
Note: If you have console permission, next dial
the extension number whose calls are to be
forwarded; receive dial tone.
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded (see your System
Manager).
Hang up
Note: You may hear a ring-ping tone from your
voice terminal as each call is forwarded
To cancel Call Forwarding 1
Press [ Call Forward ] again (while on-hook)
or Dial Call Forward Cancel code
[confirmation tone]
●Your calls will now ring at your own voice
terminal
11

Call Park
To park a call at your
Note: If a [ Call Park ] button has been assigned to your
extension (for retrieval at
voice terminal, simply press [ Call Park ] and hang up;
any extension)
otherwise, follow the instructions below.
1Press [ Transfer ]
[dial tone]
2Dial Call Park code
[confirmation tone]
3Press [ Transfer ] again
●Call is parked
4
Hang up
To return to a call parked 1Press [ Call Park ]
at your extension
or Dial the Answer Back code
and then your extension number
●You are connected to call
To retrieve parked call
1
Dial Answer-Back code [dial tone]
from any extension
2Dial extension number where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call
has been disconnected or retrieved by someone else.
Call Pickup
To answer a call placed to 1
Press [ Call Pickup ]
a member of your pickup or Dial Call Pickup code
group when your voice
terminal is idle
●You are connected to ringing call
To pick up a call while 1Press [ Hold ]
you are active on another ●Present call is put on hold
call
●Green light flutters
2
Press [ Call Pickup ]
●Called voice terminal stops ringing
●You are connected to incoming call
Note: To return to held call after completing
pickup call, press fluttering [ xxxxx ].
12

Conference
✔
To add another party to a 1
call (for a total of up to 6
parties)
2
3
Press [ Conference ]
[dial tone]
●Present call put on hold and you are given a new
call appearance; all other parties remain
connected to each other
Dial number of new party and wait for answer
Note: You can privately discuss the call with the
new party at this time; if no answer or busy, press
fluttering [ xxxxx ] to return to the held call.
Press [ Conference ] again
●All parties now connected
●Repeat Steps 1-3 for additional conference
connections
To add a call you've put 1Press [ Conference ]
[dial tone]
on hold to another call ●Held call light continues to flutter; current call
you're connected to light also flutters
●You are given a new call appearance
2Press [ xxxxx ] of call on hold (first call)
3Press [ Conference ] again
●All parties are now connected
To drop the last party 1Press [ Drop ]
added to a conference call ●Last party you added is dropped
●You remain connected to other parties
Note: Parties other than the last one must
disconnect to be released from the conference call.
13

Drop✔
To disconnect from a 1Press [ Drop ]
normal call and obtain
dial tone without hanging Note: If pressed during a conference call, the last
up the handset party added will be dropped, and you will remain
connected to the other parties.
Hold ✔
To keep a call on hold
while you answer another
call, make a call, or
1Press [ Hold ]
●Green light flutters
perform some other task Note: If you put a conference call on hold, the
other parties remain connected.
To answer a new call 1Press [ Hold ]
while active on another ●Green light flutters
2Press [ xxxxx ] of incoming call
●You are connected to incoming call
To return to held call 1Press [ xxxxx ] of held call
●You are connected to held call
Note: If you are active on a call and you press the
[ xxxxx ] of the held call, the active call will be
dropped.
14

Intercom (Automatic/Dial)
To make a call to your 1
Press [ Icom Auto xxx ]
[ringback tone]
predetermined Automatic ●Special intercom ring is sent
Intercom partner
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
To dial a call to a member 1
Press [ Icom Dial xxx ]
[dial tone]
of your Dial Intercom ●Green light goes on steadily
group 2Dial group member's 1- or 2-digit code
[ringback tone]
●Special intercom ring is sent
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
To answer any intercom 1
Pick up handset
call
●You are connected to call
Note: If you are active on another call, first press
[ Hold ], then press flashing [ xxxxx ].
Last Number Dialed
To automatically redial 1
Press [ Last Dialed ]
the last number you or Dial Last Number Dialed code
dialed (extension, outside (up to 24 digits)
number, or trunk/feature
[ringback tone]
code)
2Wait for called party to answer
15

Leave Word Calling (LWC)
To leave a message after 1Press [ LWC ] before hanging up your handset
dialing an extension
[confirmation tone]
(when your call is not
answered, you hear a ●Message light goes on called voice terminal
coverage or busy tone, or Note: If reorder tone is heard, message is not
you have been put on
hold)
stored; try again.
Note: To do this, you
must have a [ LWC ]
button.
extension
To leave a message 1Press [ LWC ]
without ringing an or Dial Leave Word Calling code [dial tone]
2Dial the extension [confirmation tone]
●Message light goes on called voice terminal
To cancel a Leave Word
Calling message
Note: You cannot cancel
messages for an AUDIX
subscriber.
1Press [ Cancel LWC ]
or Dial Leave Word Calling Cancel code [dial tone]
2Dial the extension [confirmation tone]
Note: If reorder tone is heard, message is not
canceled; try again.
16

Message ✔
To retrieve a message 1See your System Manager for instructions regarding
when your Message light your local message retrieval procedures
is on
Priority Calling
To place a priority call 1Press [ Priority ]
(3-burst ring)
or Dial Priority Calling Code
[dial tone]
2Dial the extension
[ringback tone]
3Wait for the called party to answer
Note: If your call is not answered and you wish to
redirect it to coverage, press [ Go to Cover ] while call is
ringing.
To change a regular call 1Press [ Priority ]
into a priority call (when 2Wait for called party to answer
you hear a call waiting
ringback tone)
Note: If you still receive a call waiting ringback
tone, wait a few minutes and try again.
17