AT&T DEFINITY 7407D User manual

AT&T
DEFINITY
®
7407D Voice Terminal
User's Guide
Communications
System Generic 1

THE TELEPHONE DEPICTED IN THIS DOCUMENT IS NO
LONGER BEING MANUFACTURED. TO MAINTAIN
DOCUMENTATION SUPPORT AT REASONABLE COSTS
TO OUR CUSTOMERS, THIS MANUAL IS NOW
PROVIDED IN PHOTOCOPY FORM.

Contact:
Order:Document No. 555-204-716
Issue 1, August 1989
NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219
1-800-432-6600,
In Canada: 1-800-255-1242
For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by
© 1989 AT&T
AT&T Technical Publications Department All Rights Reserved
Middletown, New Jersey 07748 Printed in USA

Contents
Your 7407D Voice Terminal
What the Features Do
How to Use the Features
1
3
6
Voice Features
Abbreviated Dialing
Automatic Callback
Bridging
Call Coverage
Call Forwarding All Calls
Call Park
Call Pickup
Conference
Drop
Hold
Intercom
Last Number Dialed
Leave Word Calling (LWC)
Message
Priority Calling
Select Ring
8
8
9
10
10
11
11
12
12
13
13
14
14
15
15
16
16
Send All Calls
Speakerphone
Transfer
Voice Message Retrieval
Display Features
Calculator
Inspect
Integrated Directory
Message Retrieval
Normal
Stored Number
Time
Tones and Their Meanings
Key Words to Know
Quick Reference Lists
17
17
18
19
20
21
22
22
23
24
24
25
26
27
31
i

Your 7407D Voice Terminal
The 7407D voice terminal is comprehensively equipped so that you can make the best
use of the many features of the AT&T DEFINITY™ Communications System Generic 1.
Familiarize yourself with your voice terminal shown in Figure 1 and explained below
and on the following page.
Figure 1. 7407D Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset For placing and answering calls (also known as the
receiver).
Display
Drop button
A built-in 2-line, 80-character display.
For disconnecting from a call or dropping the last party
added to a conference call.
Conference button For setting up conference calls.
Hold button
For putting a call on hold.
Transfer button For transferring a call to another voice terminal.
Display viewing
adjustment A thumbwheel for adjusting the viewing angle of the
display.
Dual function feature
buttons Each of these 11 buttons accesses a feature and is
labeled (on the right) with a feature name; when used
in combination with the Calculator/Select Ring button,
these buttons perform Select Ring/Calculator functions
(as labeled on the left).
1

Dial pad
Feature buttons
Calculator/Select Ring
button
Microphone button
Speakerphone volume
control
Speakerphone button
Display button
Message light
Display control buttons
Ringer volume control
(under set)
The standard 12-button pad for dialing the telephone
numbers, accessing features, and performing calculator
functions.
Each of these 11 buttons access features and is labeled
with a feature name.
For accessing the built-in calculator or the Select Ring
feature.
For accessing the built-in microphone.
A sliding arm to adjust the volume of the
speakerphone.
For accessing the built-in speakerphone.
For accessing the build-in display.
A green light which comes on steadily when a message
has been left for you.
Each of these 7 buttons accesses display features and is
labeled with a feature name.
A sliding switch to control the volume for the tone
ringer.
Feature buttons
Each of these 2 buttons accesses a feature and is
labeled with a feature name.
Speakerphone
A built-in speaker and microphone combination.
Call appearances/
At least 3 of these 10 buttons are devoted to handling
feature buttons incoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder
access features (feature buttons) and are labeled with a
feature name. Each has a red light to tell you the line is
being used or that this is the line you will get when
you lift the handset. The green light next to each call
appearance and feature button tells you the line or
feature is being used.
2

What the Features Do
Here are brief descriptions of 27 features, including what each one does and how you
might want to use it. The first 20 are voice feaures and the final 7 are display features.
Voice Features
Abbreviated Dialing Allows you to store selected telephone numbers for quicker
and easier dialing. Each number can be a complete or partial telephone number, an
extension number, or a trunk or feature code. There are 4 possible types of
lists—personal, group, system, and enhanced—and you can have a total of 3 lists.
Numbers on a personal list are programmable by you; numbers on all other lists are
programmable only by the System Manager. Use as a timesaver for dialing frequently
called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy or unanswered extension is now available. Use to avoid constant
redialing when you wish to speak to someone as soon as possible. Note: Can be
used only for extensions, not outside numbers.
Bridging Permits you to answer or join in calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can be any
call appearance button labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice terminal
for answering. (Your System Manager determines which calls will be sent to you.) Use
to answer calls for other extensions for whom you provide coverage.
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number. Use when you will be away from your voice terminal and you
want your calls to be forwarded to a telphone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you and
the called party have been assigned to the same pickup group by your System
Manager.
Conference Allows you to add parties to a call, so that you can conduct a 6-way
conversation. (If you wish to conference more than 6 parties, call your attendant for
assistance.) Use to set up time-saving conferences, or to spontaneously include a party
important to a discussion.
3

Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it for
another action after ending a call.
Hold Temporarily disconnects from a call, holding it until you can return to it. While
a call is on hold, you can place another call, activate another feature, answer a waiting
call, or leave your voice terminal to do another task. Use when you have a call that
you don’t wish to drop, but which you have to interrupt briefly to do something else.
Intercom Gives you quick access to specified extensions. With Automatic Intercom,
you can call a predetemined partner by pressing a single feature button. With Dial
Intercom, you can call any member of a predetermined group of users by pressing a
feature button and then dialing the group member’s 2- or 3-digit code. Use to rapidly
dial frequently called numbers.
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial Message Center, AUDIX, or a covering user to
retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use any time you wish to have
someone call you back; it will help cut down on repeated call attempts.
Message Turns on your Message light to let you know that a caller has left a
message for you. You can then follow your System Manager’s local message retrieval
procedures to get your message. See Message Retrieval in the Display Features
section.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have important
or timely information for someone.
Select Ring Allows you to select your own personalized ring from among 8 available
ringing patterns. Use to distinguish your ring from that of other nearby voice terminals.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by telephone calls.
Speakerphone Allows you to place calls or access other voice features without lifting
the handset. Use any time you prefer hands-free communication, or for group listening.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terminal can be transferred only to an extension,
not to another outside number.
4

Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
Display Features
Calculator Allows you to perform mathematical calculations by using certain feature
buttons and your dial pad as a calculator. Use as needed, including when you are on a
call.
Inspect Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.
Integrated Directory Searches for the extension of another user by allowing you to
key in the user's name with the dial pad. Use as a handy quick reference source for
extension number information.
Message Retrieval Allows you to retrieve messages left for you that have turned on
your Message light. Will also let you retrieve messages for other voice terminals not
equipped with a display (if you are authorized as a systemwide message retriever by
your System Manager). Use to quickly and conveniently check messages, even when
you are already on a call.
Normal Identifies current call appearance, calling/called party, and calling/called
number. Use to see who is calling you and, when placing a call, to verify the number
you have dialed.
Stored Number Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number you
last dialed (via Last Number Dialed feature). Use to verify Abbriviated Dialing list
items before placing a call or reprogramming a number, and to make sure that Last
Number Dialed is appropriate to use.
Time Shows you the date and time, and also allows you to measure elapsed time.
Use as a handy calendar and clock, and to keep track of time spent on a call or task.
5

How to Use the Features
The procedures which follow give short, step-by-step instructions for using each of the
voice and display features. For your convenience, features in each category are listed
alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions. Your System Manager can supply the information required.
●
●
To the right of each feature name is a box. For each feature that you have, mark a
[ ✔] in the blank box as a reminder. (Voice features Conference, Drop, Hold,
Message, Select Ring, Speakerphone, and Transfer and display features Calculator,
Message Retrieval, and Normal are already marked for you.)
You can activate and cancel most of the voice features by dialing 2- or 3-digit codes
(if they are not already assigned to a button). In the blanks provided within the
procedures, write in the feature code numbers.
Note: If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to complete a
procedural step. Hang up, get dial tone, and begin at Step 1.
Conventions
The following conventions are used in the procedures:
Gray Type Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
[ xxxxx ]
[ Feature ] and
[ Feature xxxxx ]
This box represents a call appearance button which is
used exclusively for placing, receiving, or holding calls.
The button has a red light and a green light and is
labeled with an extension number (shown as [ xxxxx ]).
Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number or a person’s name (shown as [ xxxxx ]).
[ DISPLAY INFORMATION ] A white box containing fully capitalized words
represents information shown on the display.
[handset tone]
The tone that appears in brackets after a step indicates
what you should hear from your handset after
successfully performing that step. For a list of tones and
their meanings, see the section titled Tones and Their
Meanings.
For a list of glossary terms, see the section titled Key Words to Know.
6

Quick Reference Lists
Following the procedures is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellanious extensions. Once you have completed it, remove the page from the
booklet (tear along the perforation), and keep the lists near your voice terminal.
7

Voice Features
3
Handset and Speaker
When placing/answering calls or using the voice features, you have the option of doing
so off-hook (by lifting the handset) or on-hook (by pressing [ Speakerphone ], which
simultaneously activates the built-in microphone).
Abbreviated Dialing
To program/reprogram
AD button 1
Note: AD buttons must
first be assigned by
System Manager. 2
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete
telephone number or feature code.
Press [ Program ]
or Dial AD Program code
[dial tone]
4
5
6
Press [ AD xxxxxx ] to be programmed
[dial tone]
Dial outside number, extension or feature code you
want to store (up to 24 digits)
Press [ # ]
[confirmation tone]
●Repeat Steps 2-4 to program additional buttons
Hang up or press [ Drop ] to end programming
To place an AD call 1
Press selected [ AD xxxxx ] [ringback tone]
●Call is dialed (silently)
To program/reprogram an
outside number, 1
extension or feature code
into a personal list
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s) (see
example to the left)
Note: Each telephone number or feature code is
stored as a separate item.
2[dial tone]
3
Press [ Program ]
or Dial AD Program code
Press [ Personal List ]
or dial Personal List code (1, 2, or 3)
[dial tone]
4
5
Dial list item (1, 2, 3...)
Dial number you want to store (up to 24 digits)
Press [ # ]
[dial tone]
6
[confirmation tone]
●
Repeat Steps 3-5 if you want to program
additional items on the same list; press [
Drop ]
and begin again at Step 1 if you want to program
items on another list
8

7Hang up or press [ Drop ] to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from your System Manager.
To place a call using an
AD list button or code
1[ System List ]
Press [ Personal List ] or [ Group List ] or
or Dial appropriate AD List code:
●
●
●
List 1
List 2
[dial tone]
List 3
Note: An [ Enhanced List ] may also be available; see
your System Manager.
2Dial desired list item (1, 2, 3...)
Call is dialed
●
Automatic Callback
To place another call to
an extension that was
busy, did not answer, or
returned a call waiting
ringback tone
1
Press [ Auto Callback ] during call attempt
[confirmation tone]
●Green light is on until callback is completed or
canceled
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
Hang up or press [ Drop ]2
●You get a 3-burst priority ring when both you
and the called extension are idle; when you
answer, regular ringing is sent to the called party
Note: Automatic Callback is automatically
canceled after 30 minutes.
To cancel Automatic
Callback 1
Press [ Auto Callback ] again [dial tone]
●Green light goes off
9

Bridging
To answer a bridged call 1Press [ xxxxx ] of bridged call
Note: If your terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
2
1
Press [ Exclusion xxxxx ] while connected to the call
Note: Pressing [ Exclusion xxxxx ] again reactivates bridging
Call Coverage
Pick up handset or press [ Speakerphone ]
To prevent other bridged
terminals from entering a
call (on a per call basis)
To answer a call for a
co-worker for whom you
area coverage point
1Press [ xxxxx ] of incoming call when ring begins or
green light flashes
Note: The call is not at your terminal until the
light is flashing.
To leave a message for a
co-worker to call the
original caller's extension
1
Press [ Coverage Callback ] while connected to the call
[confirmation tone]
Note: To leave a message for a co-worker to call
you, activate Leave Word Calling instead.
To talk privately with
co-worker after answering
a redirected call
1Press [ Transfer ] [dial tone]
●Call is put on hold
2Press [ Consult ]
or Dial co-worker’s extension
[priority ring to co-worker]
Note: You can privately discuss call; if co-worker
is not available, press the fluttering [ xxxxx ] to
reconnect to call.
Press [ Transfer ] again to send call to co-worker or
press [ Conference ] make it a 3-party call
3
10

Call Forwarding All Calls
To temporarily redirect all
calls to an extension or
outside number of your
choice
1
2
3
Press [ Call Forward ]
or Dial Call Forward code [dial tone]
Note: If you have console permission, next dial
the extension number whose calls are to be
forwarded; receive dial tone.
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded (see your System
Manager).
Hang up or press [ Drop ]
Note: You may hear ring-ping tone as each call is
forwarded.
To cancel Call Forwarding 1
Press [ Forward ] again
or Dial Call Forward Cancel code
[confirmation tone]
Call Park
To park a call (for
retrieval at any extension)
1
2
3
Press [ Transfer ]
[dial tone]
Press [
Call Park ]
or Dial Call Park code
[confirmation tone]
Press [ Transfer ] again
Call is parked
●
To retrieve parked call
from any extension 1Dial Answer-Back code
[dial tone]
Dial extension where call is parked
[confirmation tone]
2
●If returning to call parked at your terminal, dial
your own extension
Note: If you recieve intercept tone, parked call
has been disconnected or retrieved by another party.
11

Call Pickup
To answer a call placed to
a member of your pickup
group
1Press [ Call Pickup ]
or Dial Call Pickup code
You are connected to ringing call●
To pick up a call while on
another call 1Press [ Hold ]
●Present call put on hold
Green light flutters
●
2Press [ Call Pickup ]
●
●
Called voice terminal stops ringing
You are connected to ringing call
Note: To return to held call after completing
present call, press fluttering [ xxxxx ].
Conference ✔
To add another party to a
call (for a total of up to 6
parties)
1
Press [ Conference ]
[dial tone]
●Present call put on hold and you are given a new
call appearance; all other parties remain
connected to each other
2
3
Dial number of new party and wait for answer
Note: You can privately discuss the call with the
new party at this time; if no answer or busy, press
fluttering [ xxxxx ] to return to the held call.
Press [ Conference ] again
●All parties now connected
●
Repeat Steps 1-3 for additional conference
connections
To add a call you’ve put
on hold to another call
you’re connected to
1Press [ Conference ]
[dial tone]
●Held call light flutters; active call light remains
on
2
3
Press [ xxxxx ] of call on hold
Press [ Conference ] again
12

Drop ✔
To disconnect from a
normal call, or to drop the
last party added to a
conference call
1Press [ Drop ]
Note: Parties other than the last one must
disconnect to be released from the conference call.
Hold ✔
To keep a call waiting
while you answer another
call, make a call, or
perform some other task
1Press [ Hold ]
●Green light flutters
Note: If you put a conference call on hold, the
other parties remain connected.
To answer a new call
while active on another 1Press [ Hold ]
Press [ xxxxx ] of incoming call2
To return to held call 1Press [ xxxxx ] of held call
13

Intercom
To make a call to your
predetermined Automatic
Intercom partner
1Press [ Icom Auto xxx ]
[ringback tone]
●Special intercom ring is sent
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
To dial a call to a member
of your Dial Intercom
group
1
2
Press [ Icom Dial xxx ]
Dial group member's 1- or 2-digit code
[ring back tone]
Special intercom ring is sent
●
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
To answer any intercom
call 1Pick up handset or press [ Speakerphone ]
●You are connected to call
Note: If you are active on another call, first press
[ Hold ] , then press flashing [ xxxxx ].
Last Number Dialed
To automatically redial
the last number you
dialed) (extension, outside
number, or trunk/feature
code)
1Press [ Last Dialed ]
or Dial Last Number Dialed code
(up to 24 digits)
14

Leave Word Calling (LWC)
To leave a message after
dialing an extension
(when call is not
answered, or you hear a
coverage or busy tone, or
you have been put on
1Press [ LWC ] any time after you complete dialing
[confirmation tone]
●Message light comes on called voice terminal
Note: If reorder tone is heard, message is not
stored; try again.
hold)
Note: To do this, you
must have an [ LWC ]
button.
To leave a message before
dialing an extension
(called extension will not
1
2
Press [ LWC ]
or Dial Leave Word Calling code
Dial extension
[dial tone]
[confirmation tone]
ring)
●Message light comes on called voice terminal
To cancel a Leave Word
Calling message
1
Press [ Cancel LWC ]
or Dial Leave Word Calling Cancel code [dial tone]
Note: You cannot cancel
messages for an AUDIX 2Dial extension [confirmation tone]
subscriber.
Note: If reorder tone is heard, message is not
deleted; try again.
Message
✔
To retrieve a message
when your Message light
is on
1See the Message Retrieval procedures under the
Display Features heading
15

Priority Calling
To place a priority call
(3-burst ring)
1Press [ Priority ]
or Dial Priority Calling Code [dial tone]
2Dial extension
Note: If your call is not answered and you wish to
redirect it to coverage, press [ Go to Cover ] while call is
ringing.
To send the priority call
waiting tone (3-burst)
when you hear a call
waiting ringback tone
1
2
Press [ Priority ]
Wait for called party to answer
Note: If you still receive a call waiting ringback
tone, wait a few minutes and try again.
Select Ring
✔
To select a personalized
ring 1
2
Press [ Calculator/Select Ring ]
●
Green light comes on
Press [ PR ]
●
●
Green light flashes; current ring pattern plays
and repeats every 4 seconds
Display shows [ PERSONAL RING x ] (x will be a
number from 1 to 8)
3
4
5
Adjust ringer volume with volume sliding switch on
left underside of voice terminal, if desired
Repeat Step 2 to cycle through all 8 ring patterns
Press [ Select Ring ] again when you hear the desired
ring pattern
●Your new ring is set; green light goes off
Note: If you receive a call during selection,
process is interrupted and you must begin again.
16