
FREQUENTLY ASKED QUESTIONS
Q . WHY IS MY WATER DISPENSER LEAKING?
A: If you are experiencing a leak with your water dispenser please do the
following to see if the water bottle or the dispenser is leaking.
A.: Water dispensers feature a “puncturing tube” as part of the bottle support
funnel, providing added convenience for water bottle installation. Depending
on the water bottle supplier, a small opening may or may not be present in the
bottle cap for this specific purpose. If the puncturing tab is not present, the
entire bottle cap must then be removed to eliminate possible damage to the
puncturing tube. If the opening is present, remove the protective seal prior to
installing the bottle.
ATTENTION: Do not return this product to the store. For questions on
operation, assembly or parts, please contact us at authorised service centre.
1. Unplug the unit, turn off power switch and remove the bottle.
2. Remove the bottle support funnel and check the water level inside the
reservoir – it should be at roughly three-quarters full.
Water level should be approximately 3/4” – 1” BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle
that is leaking due to a small crack or pinhole and it needs to be replaced.
If the dispenser is leaking, please contact authorized service centre.
A.: As with most new appliances such as coffee makers and kettles, there is
often a plastic taste upon initial start-up of the unit. To remove this taste,
simply follow the cleaning instructions outlined in Initial Product Cleaning
Procedure (pg.5)
Q: WHAT IS THE SPIKE THAT GOES INTO THE BOTTLE?
TROUBLESHOOTING TIPS
Q.: WHY DO I GET A PLASTIC TASTE FROM MY DISPENSER?
Q.: WHAT DO THE READY-TO-DISPENSE INDICATOR LIGHTS MEAN?
A.: When illuminated, they mean the following:
Water dispenser
or dispensing tap
is leaking
Small pin hole or crack in the bottle,
(common with recycled water
bottles).
Drain cap and silicone seal are
not secure.
Water was poured directly into bottle
support funnel and overflowed.
Water is not hot or
cold enough
All the water in the tank has been
used.
The unit is unplugged.
The circuit breaker in your home is
tripped or the fuse has blown.
Power switch not turned ON at
back of unit.
Temperature manual thermostat
tripped.
Water dispenser
is not dispensing
water
Empty water bottle.
Possible ice build up due to
thermostat set too cold.
Water dispenser
is noisy
Bottle making a gurgling noise as it
fills the tank.
Conduct water bottle leak test
as outlined in manual.
Ensure seal is secure in drain
plug an d tighten drain cap.
Drain by pressing dispenser buttons.
Replace with full bottle and wait 30
minutes for the water to heat or cool.
Plug it into the outlet.
Reset the breaker or replace the fuse.
Turn switch to the ON position.
Rotate knob using screwdriver
clockwise to increase cooling and
anti clockwise decrease cooling.
Replace with full bottle.
Make sure the dispenser is on an even
surface that can support its full weight.
Unplug overnight, then reset. Reduce
thermostat setting.
Possible Cause
Problem Suggested Solution
Hot water
Cold water
Thermostat needs to be adjusted
for colder water.
Press the reset button on manual
thermostat. (as shown in the diagram
page 5)
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Heater is in operation
The hot water has reached
its op t im u m temperature and
is ready for dispensing
The cold water compressor
is in operation
Blue/
Green
Yellow “ON”
“ON”
“ON”
For Hot & Cold model For Normal & Cold model
The cold water has reached
its op t im u m temperature and
is ready for dispensing
The cold water compressor is
in operation
Power on
LED STATUS
Red
DISPOSAL OF MACHINE:
AercomplengthelifecycleWaterDispensersshouldbetreatedaspere-waste
managementrules.
Consumerorbulkconsumershouldchannelizee-wastegeneratedbythemto
authorizedcolleconcentreorregistereddismantlerorrecycler.
BulkConsumershouldmaintainrecordsofe-wastegeneratedbythem.
Consumershallensurethatewasteisnotbeingdroopedingarbagebin
containingwastedesnedfordisposal.
This is normal.
Water dispenser is uneven.