
Please note: this is a Quick Reference Guide produced for training purposes. Copies of the manufacturer’s User
Guide can be downloaded via www.mitel.com
MAKING CALLS
OPERATOR CALL - Dial 0
MAKING INTERNAL/NETWORK CALLS - Just dial the extension number you require
MAKING EXTERNAL CALLS
Dial 9 and the required telephone number or
Dial System Speedcall code XXXX or
Press “PHONEBOOK” to look-up internal & system speedial numbers or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial
PHONEBOOK
Press “PHONEBOOK”, use dialpad to display first few letters of the name you want to look up, press
“LOOK UP”, use NEXT if required and when the correct name appears in the screen press the
“CALL” key.
“HOLD
To hold a call press the [HOLD] ,key.
To retrieve a held call press the fast flashing line key.
TRANSFER
To make an enquiry/transfer a call, press [TRANS/CONF] , (caller is automatically held), dial
required extension number, wait for answer if necessary and either hang up or press “RELEASE” to
transfer the call - or press [CANCEL] to return to original call. While making an enquiry call, you may
use “TRADE” to alternate between the outside call and extension as required.
CONFERENCE
To set up OUTGOING Conference call on 5310 Conference Unit: Press [SETTINGS] key ,
‘CONFERENCE UNIT’ Softkey, Select ‘TURN ON’ Softkey, you will hear dial tone, dial your first
number you wish to connect, press [TRANS/CONF] key , dial next number, when they answer,
speak privately if required, and when ready, press [TRANS/CONF] again – a conference is
established. Repeat as required.
Setting up INCOMING Conference call on 5310 Conference Unit: While phone is ringing, press
[SETTINGS] key , ‘CONFERENCE UNIT’ Softkey, Select ‘TURN ON’ Softkey, you have answered
the first incoming call, second incoming call will be displayed on top line on Display, pres [TRADE
CALLS] softkey to answer second call, first call will be automatically held, press [TRANS/CONF] – a
conference is established, repeat as required.