Atos Unify OpenScape CP110 User manual

Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP110
Atos Unify OpenScape 4000
User Guide HFA
A31003-C1000-U134-01-7619

Provide feedback to further optimize this document to [email protected].
As reseller please address further presales related questions to the responsible
presales organization at Unify or at your distributor. For specific technical inquiries
you may use the support knowledgebase, raise - if a software support contract is in
place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are
implementedaccording to the requirements of the
ISO9001 and ISO14001 standards and are certified by an
external certification company.
Copyright © Unify Software and Solutions GmbH & Co. KG 02/2022
All rights reserved.
Reference No.: A31003-C1000-U134-01-7619
The information provided in this document contains merely general
descriptions or characteristics of performance which in case of actual
use do not always apply as described or which may change as a result
of further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without
notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of
Unify Software and Solutions GmbH & Co. KG. All other company, brand,
product and service names are trademarks or registered trademarks of
their respective holders.
atos.net

Important information 3
Important information
Trademarks
Software update
During a software update, the phone must not be disconnected from the power supply
unit and/or the LAN. An update action is indicated by messages on the display and/
or by flashing LEDs.
Care and cleaning instructions
• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions
or may damage the device.
• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as
these substances can lead to surface damage.
• Clean the phone with a soft and slightly damp cloth.
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
• over a LAN with PoE (Power over Ethernet), which complies with the
IEEE 802.3af standard.
Never open the telephone. Should you encounter any problems, con-
sult your administrator.
Use only original accessories.
The use of other accessories is hazardous and will render the warranty,
extended manufacturer's liability and the CE and other markings inva-
lid.
The device conforms to the EU Directive as attested by the CE marking.
The CE Declaration of Conformity and, where applicable, other existing
declarations of conformity as well as further information on regulations
that restrict the usage of substances in products or affect the declaration
of substances used in products can be found in the Unify Expert WIKI at
http://wiki.unify.com/
http://wiki.unify.com in the section "Declarations of Conformity".
The adjacent symbol indicates that any electrical and electronic products
installed and sold in countries of the European Union to which the WEEE2
Directive 2012/19/EU applies should be disposed of separately from the
municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the
business-to-business market segment is available from your local sales
representative in Unify or partner sales.
7
7
7

4Importantinformation
Online documentation
This document along with additional information is available online at:
http://www.unify.com/ Support.
Technical notes, current information about firmware updates, frequently asked ques-
tions and lots more can be found on the Internet at: http://wiki.unify.com/.
Location of the telephone
• The telephone may only be operated using the LAN cabling internally in the building.
The device should be connected to the IP infrastructure using a shielded LAN cable:
Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation
that this cable shielding is earthed.
• The telephone is designed for operation in a protected environment within a tempe-
rature range of 5 °C to 40 °C.
• Do not install the telephone in a room where large quantities of dust accumulate;
this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this
is liable to damage the electronic components and the casing.
• Do not install the telephone in bathrooms or shower rooms.
Product-oriented environmental protection
Unify is committed in terms of its product strategy to bringing environmentally friend-
ly products to market, taking account of the entire product life cycle. Unify strives to
acquire the relevant environmental labels for its products in the event that the envi-
ronmental label programs permit qualification for individual Unify products.
License information
For further information about EULA (End User License Agreement) and Open Source
licenses, consult your administrator or refer to the administration manual.
ENERGY STAR is a U.S. Environmental Protection Agency voluntary
program that helps businesses and individuals save money and protect
our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissi-
ons by meeting strict energy efficiency criteria or requirements set by
the U.S. Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR
program for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP110 has earned the ENER-
GY STAR.
Learn more at energystar.gov.

Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . .3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . 4
License information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . 10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Icons used in the manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Selecting and confirming the required option . . . . . . . . . . . . . . . . . . . . . . . 11
Setting the required option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting to know the OpenScape Desk Phone CP110 . 13
The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Messages (callback requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place your cables through the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . 21
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activating and deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
System speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed dialing with extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Individual speed-dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6Contents
Programming the function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring selected dialing/direct station selection keys. . . . . . . . . . . . . . . 27
Additional selected dialing key functions . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the pickup key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a call via the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a call via the loudspeaker (speakerphone mode). . . . . . . . . . . . . 30
Answering a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a call using a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answering calls for another member of your team . . . . . . . . . . . . . . . . . . . 31
Directed call transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the speakerphone (speaker call) . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing with the headset connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Redialing a number (last number dialed) . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Redialing a number (saved number) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making calls with a direct station selection key. . . . . . . . . . . . . . . . . . . . . . 35
Dialing subscribers from the call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Calling a subscriber from the corporate directory . . . . . . . . . . . . . . . . . . . . 38
Using speed dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call duration display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . 44
If you cannot reach a destination... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Forwarding calls automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Overview of forwarding types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Fixed forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Activating and deactivating fixed forwarding by means of an option . . . . . . . 48
Variable forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Additional forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Canceling callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking/deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contents 7
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Manually parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Saving phone numbers for redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using the second call feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Entering commands using tone dialing (DTMF suffix dialing) . . . . . . . . . . . . 58
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adding a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Transferring a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Disconnecting conference participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Putting the conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Making calls via multiple lines (MultiLine) . . . . . . . . 64
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Answering calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Answering calls in the sequence in which they are offered . . . . . . . . . . . . . . 67
Answering calls preferentially . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating/deactivating ringing (call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Forwarding calls on lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Ring transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call waiting with a direct station selection key . . . . . . . . . . . . . . . . . . . . . . 71
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Holding a call on the trunk key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Placing a call on hold on a line key and retrieving the held call . . . . . . . . . . . 72
Exclusively holding a call on a line key and retrieving the held call . . . . . . . . 72
Answering a specific held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Saved number redial for a specific line (saved phone number) . . . . . . . . . . . 73
Last number dialed for a specific line . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Saving phone numbers for "Redial on a line" . . . . . . . . . . . . . . . . . . . . . . . 74
Line mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Picking up messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Ending the connection on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Entering a call on a line (three-party conference) . . . . . . . . . . . . . . . . . . . . 77
Allowing or blocking a party from joining a call. . . . . . . . . . . . . . . . . . . . . . 77
Blocking other parties from joining a call . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Third-party monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Making calls in an executive/secretary team . . . . . . 80
Calling an executive or secretary phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Calling an executive/secretary phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Answering calls for the executive phone at the secretary phone . . . . . . . . . . . . 81
Answering calls for the executive phone when already on a call . . . . . . . . . . 81
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . 82
Answering calls on the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8Contents
Answering a call for another executive/secretary team . . . . . . . . . . . . . . . . . . 82
Using a second (executive) telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Activating and deactivating a second executive call . . . . . . . . . . . . . . . . . . . . 83
Using signal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Placing a messenger call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Defining a representative for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Other settings and functions . . . . . . . . . . . . . . . . . 85
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using a different telephone in the same way as your own . . . . . . . . . . . . . . . . 86
Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Moving your connection to another telephone (mobility) . . . . . . . . . . . . . . . . . 88
Moving the connection to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . 88
Connecting to the "home telephone" again . . . . . . . . . . . . . . . . . . . . . . . . 89
Moving the connection to the next telephone . . . . . . . . . . . . . . . . . . . . . . . 89
OpenScape 4000 as an entrance telephone system (two-way intercom) . . . . . . 90
System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Speaker call in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Announcement (broadcast) to all members of a line trunk group . . . . . . . . . 94
Forwarding calls for other stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Storing a destination for another telephone/activating call forwarding. . . . . . 95
Saving a forwarding destination for fax/PC/busy station – activating call forwarding
96
Displaying/deactivating forwarding for another telephone . . . . . . . . . . . . . . 97
Displaying/deactivating forwarding for fax/PC/busy stations . . . . . . . . . . . . 98
Changing forwarding for another station . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Special parallel call (ONS) functions . . . . . . . . . . . . 99
Leaving/rejoining hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . 101
Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Activating/deactivating "Speaker call protect" . . . . . . . . . . . . . . . . . . . . . . . 102
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . 103
Voice encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Displaying the status in idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Displaying the status in call mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Identifying anonymous callers (trace call) . . . . . . . . . . . . . . . . . . . . . . . . . . 105
DLS Security Pin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Contents 9
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . .106
Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . .107
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Administrator Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
User Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . .112
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

10 General information
General information
About this manual
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone and all of its functions. It contains important
information on the safe and proper operation of the
OpenScape Desk Phone. These instructions should be strictly com-
plied with to avoid operating errors and ensure optimum use of your
telephone.
This document contains general descriptions of the technical options,
which may not always be available in individual cases. If a function is
not available as described on your telephone, then it cannot be confi-
gured for you and your phone – please contact your Administrator.
Icons used in the manual
Tips
Indicates important additional information in relation to hand-
ling.
ñ
Indicates required intervention by the Administrator.

General information 11
Displays for describing operation
Keys required to perform an action, such as €µand the associ-
ated display text, are shown in the highlighted column on the left. The
action is described in the main column on the right.
In order to improve the legibility of the user guide, the operating steps
are not always shown in full.
The "Displaykontrast" option is selected in the next example and then
changed.
Selecting and confirming the required option
Required operating steps with display text
"Press the key on the left or right side.
€ µ Select an option in the menu or in lists using the navigator keys.
The required option is selected.
Confirm the selected option.
Shortened illustration in the user guide
"Press the key on the left or right side.
Select and confirm the option shown (e.g. display contrast).
Setting the required option
Required operating steps with display text
The current value of the option is shown with more or fewer gradua-
tion marks following confirmation.
"Press the key on the left side to reduce the value of the setting.
"Press the key on the right side to increase the value of the setting.
Shortened illustration in the user guide
"Keep pressing the keys until the desired result is achieved.
Display contrast?
Display contrast?
~ ~ ~ ~

12 General information
Intended use
The OpenScape Desk Phone phone is a desktop or wall-mounted unit
designed for voice transmission and for connection to a LAN. Any ot-
her use is regarded as unintended.
Telephone type
The identification details (exact product designation and serial num-
ber) of your telephone can be found on the underside of the base unit.
Specific details concerning your communication platform can be obtai-
ned from your Administrator.
Please have this information ready when you contact our service de-
partment regarding faults or problems with the product.
Speakerphone quality and display
legibility
• To ensure good speakerphone quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal
view of the display and avoid light reflections.
– Adjust the contrast as required Page 21.

Getting to know the OpenScape Desk Phone CP110 13
Getting to know the
OpenScape Desk Phone CP110
The following sections describe the most frequently used controls and displays.
The user interface of the phone
1
3
2
4
7
6
5
Release Redial Caller L
13:53
4988700731631
Wed 02.03.22

14 Getting to know the OpenScape Desk Phone CP110
1 You can make and receive calls as normal using the handset.
2The display permits intuitive operation of the phone, it is realized as a three
line display.
3 Incoming calls and others are visually signaled via the Notification LED.
4
You can customize your telephone by assigning phone numbers and functions
to the programmable keys.
Preset default values:
•Release
•Redial
• Caller list
5Thedialpad can be used to enter phone numbers and write text.
6You can use the navigation keys to navigate conveniently through the vari-
ous phone functions, applications and configuration menus.
7
Use the function keys to launch the following functions:
: the mailbox key retrieves text messages and voicemail.
: the service key opens the Program/Service menu.
: the speaker key activates/deactivates speakerphone mode.
: the headset key is used to accept/end calls via the headset.
": the WIP key adjusts the volume, brightness or contrast.
: the mute key switches the microphone on/off. This function is useful to
prevent the other party from listening in under certain circumstances, for
example when consulting with someone else in the room or in case of annoy-
ing background noise.

Getting to know the OpenScape Desk Phone CP110 15
Display
Your OpenScape Desk Phone CP110 comes with a greyscale LCD display. Adjust the
contrast to suit your needs (Page 21).
Idle mode
If there are no calls taking place or settings being made, your
OpenScape Desk Phone CP110 is in idle mode.
Example:
Idle menu
If you press the Navigation keys €or µ, the idle menu is displayed. You can
call up various functions here. Entries may vary.
The idle menu may contain the following entries:
•Unansweredcalls
• Incoming calls
• Outgoing calls
• Var. call forw. on
• Direct call pickup
• Do not disturb
•Program/Service
Time
Date
Open the icon for the idle menu
Own phone number
3 Free Programmable Keys
01:53 Mon 13. 5. 2018
903122921330
Release Redial Caller L

16 Getting to know the OpenScape Desk Phone CP110
Programmable function keys
Your OpenScape Desk Phone CP110 has three programmable function keys, which
you can reprogram with different functions or station numbers at any time.
The icons represent the following functions by default:
• Release
•Redial
• Caller list
Depending on how they are programmed, you can use the keys as follows:
• Function keys Page 26
• Selected dialing keys Page 26
Dialpad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing
a number.
In situations where text input is possible, for example when entering the user pass-
word, you can also use the dial keys to enter text in addition to the digits and special
characters mentioned. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4key on the keypad twice.

Getting to know the OpenScape Desk Phone CP110 17
Navigation keys
This control allows you to move between input fields, navigate in lists and menus or
open the idle menu. You use the button to confirm options and launch functions:
Mailbox
Depending on your communication platform and its configuration (consult your ad-
ministrator), you can use the key to access messages from services.
The following messages are saved:
• Callback requests
•Voicemail
Messages (callback requests)
New or as yet unheard messages are visually signaled via the Notification LED.
To access: Press the key. The most recent entry is displayed.
Example:
Key Functions when key is pressed
Exit idle menu and cancel action
µOpen the idle menu Page 15 or browse back in the menu from
the end
€Open the idle menu Page 15 or browse forward in the menu
from the start
Perform action
These announcements remain active until all messages have been viewed or de-
leted.
For a description of how to edit the entries Page 52.
10168 PETERCall N
We08.01. 16:25 f
Date
Time
Caller ID
Function menu
Type of message

18 Getting to know the OpenScape Desk Phone CP110
Voicemail
Press the key.
If your system is appropriately configured, you can call the voice mailbox directly and
immediately play back the messages saved.
Caller List
If you are unable to accept an external or internal call, the call attempt is stored in
the caller list.
Answered calls can also be saved (contact your Administrator).
Your telephone stores up to ten calls in chronological order. Each call is assigned a
time stamp. The oldest entry not yet deleted in the list is displayed first. Multiple calls
from the same caller do not automatically generate new entries in the caller list. In-
stead, only the most recent time stamp for this caller is updated and its number in-
cremented.
The caller list is automatically displayed Page 36 in the idle menu Page 15.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
Settings and functions
Press the menu key . You can use the service menu to access your communication
system's extensive functions.
You cannot delete (new) voice messages that you have not listened to in full. To
mark a message as "listened to", press 66 to jump to the end of the mes-
sage.
Callers with suppressed numbers cannot be saved in the call list.
For a description of how to edit the call lists Page 18.
Time/date sent? f
PETER 10168
Action
Name and/or phone number
Key icon

Getting to know the OpenScape Desk Phone CP110 19
Ports on the underside of the phone
Using network ports more efficiently
The OpenScape Desk Phone CP110 has a built-in Ethernet switch. This means that
you can also connect a PC with a LAN port to the LAN directly via the phone. The op-
tion for connecting the telephone and PC must first be activated on the telephone by
your Administrator.
Using this connection option saves one network port for each switch used and allows
shorter network cables to be used when arranged correctly.
Handset
Power supply
(if required)
Headset
PC
Network Switch
PC
Network Switch

20 Getting to know the OpenScape Desk Phone CP110
Place your cables through the stand
Align the three connection cables on the back through the hole in your stand.
Arranged in this way, your device always has a secure stand on your table.
Note: the picture shows only an example of the CP-series.