Atos Unify OpenScape CP710 User manual

Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP710
User Guide HFA
A31003-C1000-U146-01-7619

2 Important information
Important information
For safety reasons, the telephone should only be supplied with power:
lusing the original power supply unit.
lover a LAN with PoE (Power over Ethernet), which complies with the
IEEE 802.3af standard.
Never open the telephone. Should you encounter any problems, consult
your administrator.
Use only original accessories.
The use of other accessories is hazardous and will render the warranty,
extended manufacturer's liability and the CE and other markings invalid.
Trademarks
The device conforms to the EU Directive as attested by the CE marking.
The CE Declaration of Conformity and, where applicable, other existing
declarations of conformity as well as further information on regulations
that restrict the usage of substances in products or affect the declaration
of substances used in products can be found in the Unify Expert WIKI at
http://wiki.unify.com/
http://wiki.unify.com in the section "Declarations of Conformity".
The adjacent symbol indicates that any electrical and electronic products
installed and sold in countries of the European Union to which the WEEE2
Directive 2012/19/EU applies should be disposed of separately from the
municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the
business-to-business market segment is available from your local sales
representative in Unify or partner sales.
Software update
During a software update, the phone must not be disconnected from the power supply
unit or the LAN. An update action is indicated by messages on the display and by flash-
ing LEDs.

Important information 3
Care and cleaning instructions
lNever spray the phone with liquids as the penetrating fluids can lead to mal-
functions or may damage the device.
lDo not use substances such as alcohol, chemicals, solvents or scouring agents,
as these substances can lead to surface damage.
lClean the phone with a soft and slightly damp cloth.
Online documentation
This document along with additional information is available online at:
https://www.unify.com/ àSupport.
Technical notes, current information about firmware updates, frequently asked ques-
tions and lots more can be found on the Internet at: https://wiki.unify.com/.
Location of the telephone
lThe telephone may only be operated using the LAN cabling internally in the
building. The device should be connected to the IP infrastructure using a shiel-
ded LAN cable: Cat-5 for 100Mbps or Cat-6 for 1000Mbps. Make sure in the
building installation that this cable shielding is earthed.
lWhen using the additional Wi-Fi dongle CP10 when connecting the phone to the
network, make sure that the network security standards (e.g. encryption) and
availability are met
lThe telephone is designed for operation in a protected environment within a
temperature range of 5°C to 40°C.
lDo not install the telephone in a room where large quantities of dust accu-
mulate; this can considerably reduce the service life of the telephone.
lDo not expose the telephone to direct sunlight or any other source of heat, as
this is liable to damage the electronic components and the casing.
lDo not install the telephone in bathrooms or shower rooms.
Product-oriented environmental protection
Unify is committed in terms of its product strategy to bringing environmentally
friendly products to market, taking account of the entire product life cycle. Unify
strives to acquire the relevant environmental labels for its products in the event that
the environmental label programs permit qualification for individual Unify products.

4 Important information
Energy Star
ENERGY STAR is a US Environmental Protection Agency voluntary
program that helps businesses and individuals Save money and pro-
tect our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emis-
sions by meeting strict energy efficiency criteria or requirements set
by the US Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enter-
prise Servers and Telephony.
The Unify products OpenScape Desk Phones have earned the ENERGY STAR. Learn
more at energystar.gov
License information
For further information about EULA (End User License Agreement) and Open Source
licenses, consult your administrator or the web-based management (WBM).

Contents 5
Contents
Important information 2
Trademarks 2
Software update 2
Care and cleaning instructions 3
Online documentation 3
Location of the telephone 3
Product-oriented environmental protection 3
License information 4
General information 15
About this manual 15
Displays for describing operation 15
Service 18
Intended use 18
Telephone type 18
Speakerphone quality and display legibility 19
Single-line telephone/ multi-line telephone 19
Remote configuration for cloud service providers 20
Connect the telephone 20
From factory defaults to operational telephone 20
Entering the “Deployment PIN” 20
Starting the remote configuration 21
Cancelling the remote configuration 21
Getting to know the OpenScape Desk Phone CP710 23
The user interface of the phone 23
Function keys 25
Fixed function keys 25
Programmable function keys on the phone 26
Navigation keys 27
Audio controls 28
Dialpad 28
Display 31
Display brightness 31

6 Contents
Display contrast 32
Home screen 32
Displays on the status line for adjusting the volume 42
Voicemail 42
Adjusting the display angle 42
Different display interfaces 43
Context-dependent displays 45
Actions with function keys 45
Action via dialpad 45
Actions with navigation keys 46
Ports on the underside of the phone 47
Threading the connection cables 48
How to use network connections 48
Using the USB port 49
About key modules 49
Function keys on the key module 50
Key module KM410 50
Key module KM710 51
Updating the phone 52
Operating the OpenScape Desk Phone CP710 53
Conversations 53
Opening details of a conversation or conducting a call 54
Creating or editing conversations 55
Searching for conversations 57
Filtering conversations 60
Displaying the history of a conversation 61
Deleting conversations 61
Marking all conversations as read 62
Telephony interface 63
Telephony view 63
Programmable function keys 64
Programmable keys in the menu “Favourites” 65
Programmable keys on the key module 66
Program the function keys 66
Answering machine (“Voicemail”) 67
Inline notification 67

Contents 7
Display of the inline notification 68
Shortened inline notification 68
Cancelling inline notification 68
Settings menu 69
User settings 69
Administrator settings 70
Configuring the phone default settings 72
Adjusting the display brightness 72
Screen saver 72
Activating the screen saver 73
Uploading images for the screen saver 73
Setting the screen saver activation interval 74
Setting the “Landing screen” 75
Audio settings 76
Ringer type 76
Switching to a ringer beep 77
Pattern melody 77
Pattern sequence 77
Room character 78
Open listening mode 78
Setting the headset port use 79
Special ringers 80
Activating or deactivating the ringer 81
Tone and indication with unsecured voice connection 81
Adjusting the default volumes 82
Adjusting the key clicking sound 83
Call settings 84
Call waiting 84
Allowing call waiting 85
Central speed dial numbers 86
Speed dial with extension 86
Individual speed dial numbers 86
Connecting to OpenScape UC 87

8 Contents
Programming the function keys 88
About programming a key 88
List of available functions 88
Programming a key 89
Labelling function keys 91
Setting up a selected dialling key 91
Resetting all assigned functions to keys 92
Programming local features 93
How to program a local feature 93
How to program a function key with “Send URL” functionality 94
Deleting an assigned function from a key 95
Making calls 96
Incoming calls 96
Answering a call via the handset 96
Answering a call via the loudspeaker (speakerphone mode) 96
Answering a call via the headset 97
Answering a call with the DSS key 98
Accepting calls for a member of the team 98
Selectively picking up a call 99
Addressed via speakerphone (direct speaking) 99
Switch microphone on/ off 99
Ending a call 99
Dialling/ Calling 100
Dialling with handset off the hook 100
Dial with the handset on hook 100
Dialling with a connected headset 101
Choose from conversations 102
Calling with a direct station select (DSS) key 102
Redialling 102
Calling back a missed call 103
Using speed dial 104
Forwarding calls 105
Use call forwarding 105
Setting up call forwarding via the call forwarding menu 106
Configuring local call forwarding 106

Contents 9
Activating immediate call forwarding 107
Using callback 107
Saving a callback 107
Accepting a callback 108
Checking or deleting a Saved callback 108
During a call 108
Activating or deactivating the microphone 108
Changing the volume 109
Switching from handset to speakerphone mode 109
Switching from speakerphone mode to the handset 109
Switching from headset to speakerphone mode 109
Open listening to the room 110
Parking a call 110
Placing a call on hold 111
Being on hold 111
Call second participant (consultation) 112
Transferring a call 112
Accepting a second call (call waiting) 113
Carry out DTMF suffix/ dial tone 113
Rollover 114
Importing contacts via WBM 114
Using Bluetooth 116
Discoverability 116
Pairing and connecting 116
Pairing Bluetooth devices 117
Connecting or disconnecting a Bluetooth device 118
Transferring contacts 118
Receiving a vCard 119
Sending a vCard 119
Synchronize contacts with a paired device via Bluetooth 120
Using a Bluetooth headset 121
Pairing and connecting a Bluetooth enabled headset 122
Testing a Bluetooth headset 122
Using a Bluetooth enabled conference phone 122
Pairing and connecting a Bluetooth enabled conference phone 123
Testing the Bluetooth enabled conference phone 123

10 Contents
Using a Bluetooth hands-free device 123
Incoming HFAG call 124
Connected HFAG call 124
Outgoing HFAG call 124
HFAG call states in “Conversations” 124
Using a Bluetooth keyboard 125
Using a Bluetooth “Remote button” 126
Trigger on reconnect 127
Bluetooth settings 128
Activating Bluetooth 128
Changing the Bluetooth name of the phone 128
Managing Bluetooth devices 129
Disconnecting a Bluetooth device 129
Disconnecting a Bluetooth enabled device automatically 130
Setting the proximity threshold 130
Deactivating audio 131
Removing a Bluetooth device from the list 132
Renaming a Bluetooth device in the list 132
Blacklist for Bluetooth devices 133
Adding Bluetooth devices to the blacklist 133
Removing a Bluetooth device from the blacklist 133
Beacon 134
Activating “iBeacon” or “Eddystone” 134
Connecting to a server for phone beacons 135
Setting the UUID 135
Setting classes for “Major” and “Minor” 135
Setting the interval 136
Making calls via multiple lines (“multi-line”) 137
Line keys 137
Line usage 138
Meaning of LEDs on line keys 138
Preview 138
Accepting calls on the line keys 139
Activating and deactivating ringing mode (call) 140
Forwarding calls for lines 140
Ring transfer 140

Contents 11
Dialling with line keys 141
Automatic line seizure 141
Manual line seizure 141
Call waiting with a direct station select (DSS) key 142
During a call 143
Holding calls on line keys 143
Holding and accepting a call on a line key 143
Exclusively holding and accepting a call on a line key 143
Directed line pick-up 143
Saved number redial for a particular line (stored phone number) 144
Most recent extension number dialled for a particular line 144
Saving an extension number for redialling 144
Line mailbox 145
Retrieving messages 145
Identifying the line used 146
Ending connection on a line key 146
Entering a call on a line (three-way) 146
Allowing or preventing entry 147
Witness or tape connection 148
Accepting calls for the manager in the secretarial office 149
Accepting calls for the manager during a call 149
Switching calls directly to the manager 150
Accepting calls on the manager’s phone 150
Accepting a call for another managementor secretarial team 150
Using the second phone for the manager 151
Activating or deactivating the second call for the manager 151
Using the buzz function 151
Messenger calls 152
Setting a representative for the secretarial office 152
Other settings and functions 153
Setting the “Landing screen” 153
Energy saving mode 154
Save appointments 155
Appointment function 155
Save reminders 155
Delete Saved reminders 155

12 Contents
Using timed reminders 155
Using a different phone for a call in the same way as your own 156
Identify yourself on another phone 156
Switch off identification on another phone 157
Set your own connection to another phone (Mobility) 157
Mobility variants 158
Connect to “guest phone” 158
Connect back to “home phone” 159
Transfer connection to next phone 160
OpenScape Desk Phone as house call system (intercom system) 160
System-wide voice calling 161
Speaker call in a group 162
Announcement (Broadcast) to all members of a management group 163
Forward calls for another connection 164
Save destination for other phone - activate call forwarding 164
Save destination for fax/ PC/ busy stations - call forwarding activated 164
Check or turn off call forwarding for other phone 165
Call forwarding for fax/ PC/ busy stations 166
Change call forwarding for other connection 166
Managing avatar images 167
Assigning a contact avatar 168
Control OpenScape UC preferred device settings from phone 168
Watching a video stream through a camera 169
How to program a camera 169
LED displays for camera keys 170
Door opener 170
Programming the door opener 170
LED displays for door opener keys 171
Opening the door without receiving a call 171
Receiving a call from the door phone 171
Open a video stream before answering a door phone call 172
Opening the door 173
Special functions for parallel call (ONS) 174
Leaving or entering a “hunt group” 174

Contents 13
Privacyand security 176
Activating or deactivating “Do not disturb” 176
Enabling or disabling the speaker call protection 176
Caller ID suppression 177
Setting the user password 177
Deactivating the password prompt 179
Locking the phone 180
Activating the phone lock 180
Unlocking the phone 180
Dialling emergency numbers 181
Secure calls 181
Query status in idle mode 181
Querying the status when connected 182
Information about secure calls 182
Identifying anonymous callers ("tracing") 182
Local phone settings 183
Audio settings 183
Volumes 183
Set local ringtones 184
Ringer type 184
Ringer mode 185
Select and configure call type 185
Secure call alert 186
Block dialling for outgoing calls 187
Using Microsoft® Exchange 187
Displaying network information 188
Resetting user data 189
Web interface (WBM) 190
Launching the web interface 190
Administrator settings 190
Logging into the user settings 190
User menu 191
Licenses 191
Importing contacts via WBM 191

14 Contents
Exporting contacts via WBM 192
Fixing problems 194
Caring for your phone 194
Troubleshooting 194
Messages during remote configuration 194
Index 196

15
General information
About this manual
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone and all of its functions. It contains important
information on the safe and proper operation of the OpenScape Desk
Phone. These instructions should be strictly complied with to avoid oper-
ating errors and ensure optimum use of your telephone.
This document contains general descriptions of the technical options,
which may not always be available in individual cases. If a function is not
available as described on your telephone, please contact your Admin-
istrator.
Icons used in the manual
Operations and settings that can be made both at the phone and over the
web interface are indicated by an icon and page reference.
This icon refers to an operation or setting performed via the web
interface.
This icon refers to an operation or setting performed directly on the
phone.
Indicates important additional information in relation to hand-
ling.
Indicates required intervention by the Administrator.
Displays for describing operation
Keys required to perform an action, such as or and the asso-
ciated display text, are shown in the highlighted column on the left. The
action is described in the main column on the right.
To improve the legibility of the user guide, the operating steps are not
always shown in full.
The option “Contrast” is configured in the following example.

16
Selecting and confirming actions
Original illustration on display
Step-by-step illustration in the user guide
Charlie Miller The information area on the left of the display is shown in a left-aligned
field.
The action area on the right of the display changes colour according to
the action required or the status.
Settings When an action is selected, it will be shown right-aligned in blue.
The action is executed by selecting the corresponding function key.
The selected function can also be confirmed using the key “OK”.

17
Action not selected
Display illustrations
Step-by-step illustration in the user guide
Favourites When an action is not selected, it will be shown right-aligned in a dark
grey colour. The corresponding key is also shown.
The action can be executed by pressing the key even if it has not been
selected.
Conversation display
When the phone is idle, the first entry in the conversation list is high-
lighted and selected.

18
Information displayed for a selected conversation
Melanie Miller If a conversation contact is selected in the list, it will be highlighted in
blue.
Accept and select the conversation by pressing the adjacent function key
or press to establish the connection.
To open the context menu, press the navigation key.
Information displayed for a non-selected conversation
John Doe A conversation is displayed with a grey background if it is not selected.
Press the adjacent navigation key to establish the connection.
Service
The service department can only help you if you experience problems or
defects with the phone itself.
Should you have any questions regarding operation, your specialist
retailer or Network administrator will be glad to assist you.
For queries regarding connection of the telephone, contact your Network
provider.
If you experience problems or defects with the phone, dial
the service number for your country.
Intended use
The OpenScape Desk Phone CP710 is a desktop unit designed for voice
transmission and for connection to the LAN. It can also be used as a work-
station device. The OpenScape Desk Phone CP710 can also be connected
to Wi-Fi with the additional Wi-Fi dongle CP10.
Any other use is regarded as unintended.
Telephone type
The identification details (exact product designation and serial number)
of the telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communication platform can
be obtained from your administrator.
Have this information ready when you contact our service
department regarding faults or problems with the product.

19
Speakerphone quality and display legibility
lTo ensure good speakerphone quality, the area in front of the micro-
phone (bottom right of the telephone front panel) should be kept
clear. The optimum distance is approx. 50cm.
lProceed as follows to optimize display legibility:
nTurn the phone to tilt the display to ensure you have a frontal
view of the display and avoid light reflections.
Single-line telephone/ multi-line telephone
The OpenScape Desk Phone CP710 can be used as "multi-line telephone",
i.e. multiple lines can be configured instead of a single line. Each line is
assigned to an individual phone number you can use to make and receive
calls.
The programmable keys are configured as line keys on multi-line phones
("Programming the function keys" àpage 88).
All lines and their status is displayed in the screen Favourites, con-
figurable with the 12 available programmable keys. You can add more
lines by attaching one or more key modules to the phone.

Remote configuration for cloud service providers 20
Remote configuration for cloud
service providers
Connect the telephone
Connect the telephone to the LAN. If the power is not supplied by the LAN
cable, connect a power supply if appropriate (the power supply is not
needed with PoE). The telephone should now boot.
The telephone recognizes based on the stated conditions that a remote
configuration is about to be performed and starts the process.
The start-up is finished when all LEDs are out and the key “Settings”
is flashing.
From factory defaults to operational
telephone
This section describes the Remote administration process, from the initial
factory defaults to the operational telephone.
If your telephone is already operational, continue reading from section
"Getting to know the OpenScape Desk Phone CP710" à page 23.
You can start up your new OpenScape Desk Phone yourself using a
remote maintenance function. The prerequisites for this are:
lThe administrator has provided you with a PIN for the initial start-
up.
lYou have a LAN connection with access to the internet.
lYou have a new CP710 phone that you want to start up using the
remote maintenance function.
Entering the “Deployment PIN”
The first time you start up the telephone, it will automatically check the
remote administration requirements. If the requirements are met, you
are prompted to enter the “Deployment PIN” (Cloud PIN).