Atos Unify OpenScape CP110 User manual

Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP110
Atos Unify OpenScape Voice
Atos Unify OpenScape 4000
User Guide SIP
A31003-C1000-U136-01-7619

Provide feedback to further optimize this document to [email protected].
As reseller please address further presales related questions to the responsible
presales organization at Unify or at your distributor. For specific technical inquiries
you may use the support knowledgebase, raise - if a software support contract is in
place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are
implementedaccording to the requirements of the
ISO9001 and ISO14001 standards and are certified by an
external certification company.
Copyright © Unify Software and Solutions GmbH & Co. KG 05/2022
All rights reserved.
Reference No.: A31003-C1000-U136-01-7619
The information provided in this document contains merely general
descriptions or characteristics of performance which in case of actual
use do not always apply as described or which may change as a result
of further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without
notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of
Unify Software and Solutions GmbH & Co. KG. All other company, brand,
product and service names are trademarks or registered trademarks of
their respective holders.
atos.net

Important information 3
Important information
Trademarks
Care and cleaning instructions
• Never spray the phone with liquids as the penetrating fluids can lead to malfunctions
or may damage the device.
• Do not use substances such as alcohol, chemicals, solvents or scouring agents, as
these substances can lead to surface damage.
• Clean the phone with a soft and slightly damp cloth.
Online documentation
This document along with additional information is available online at:
http://www.unify.com/ Support.
Technical notes, current information about firmware updates, frequently asked ques-
tions and lots more can be found on the Internet at: http://wiki.unify.com/.
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
• over a LAN with PoE (Power over Ethernet), which complies with the
IEEE 802.3af standard.
Never open the telephone. Should you encounter any problems, con-
sult your administrator.
Use only original accessories.
The use of other accessories is hazardous and will render the warranty,
extended manufacturer's liability and the CE and other markings inva-
lid.
The device conforms to the EU Directive as attested by the CE marking.
The CE Declaration of Conformity and, where applicable, other existing
declarations of conformity as well as further information on regulations
that restrict the usage of substances in products or affect the declaration
of substances used in products can be found in the Unify Expert WIKI at
http://wiki.unify.com/
http://wiki.unify.com in the section "Declarations of Conformity".
The adjacent symbol indicates that any electrical and electronic products
installed and sold in countries of the European Union to which the WEEE2
Directive 2012/19/EU applies should be disposed of separately from the
municipal waste stream in appropriate collection systems.
Information concerning the proper disposal of your Unify product in the
business-to-business market segment is available from your local sales
representative in Unify or partner sales.
7
7
7

4Importantinformation
Software update
During a software update, the phone must not be disconnected from the power supply
unit and/or the LAN. An update action is indicated by messages on the display and/
or by flashing LEDs.
Location of the telephone
• The telephone may only be operated using the LAN cabling internally in the building.
The device should be connected to the IP infrastructure using a shielded LAN cable:
Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s. Make sure in the building installation
that this cable shielding is earthed.
• The telephone is designed for operation in a protected environment within a tempe-
rature range of 5 °C to 40 °C.
• Do not install the telephone in a room where large quantities of dust accumulate;
this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this
is liable to damage the electronic components and the casing.
• Do not install the telephone in bathrooms or shower rooms.
Product-oriented environmental protection
Unify is committed in terms of its product strategy to bringing environmentally friend-
ly products to market, taking account of the entire product life cycle. Unify strives to
acquire the relevant environmental labels for its products in the event that the envi-
ronmental label programs permit qualification for individual Unify products.
Special setting instructions for energy-efficient use of telephones can be found
on page 143.
License information
• More information about the EULA and Open Source licenses you can find on the Web
interface, section Licenses page 147.
ENERGY STAR is a U.S. Environmental Protection Agency voluntary
program that helps businesses and individuals save money and protect
our climate through superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissi-
ons by meeting strict energy efficiency criteria or requirements set by
the U.S. Environmental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR
program for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP110 has earned the
ENERGY STAR.
Learn more at energystar.gov.

Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . .3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . 4
License information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . 10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Icons used in the manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote configuration for cloud service providers . . . 12
From factory defaults to operational telephone. . . . . . . . . . . . . . . . . . . . . . . . 12
Starting up the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Canceling the Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know the OpenScape Desk Phone CP110 . 14
The user interface of your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Meaning of LED notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Displays on the status line for adjusting the volume . . . . . . . . . . . . . . . . . . 21
Context-dependent displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Synchronizing call log data with RingCentral API . . . . . . . . . . . . . . . . . . . . 25
Additional notes on Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Place your cables through the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . 31
Display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Settings that impact energy efficiency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6Contents
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a call via the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a call via the loudspeaker (speakerphone mode). . . . . . . . . . . . . 33
Answering a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with the selected dialing key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dialing with the headset connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Redialing via the function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using autodial delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Changing the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . 40
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . 40
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
RingCentral pre-configured DTMF codes . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . 44
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Placing a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Directories and Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Personal directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deleting all contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Corporate directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . 59
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Programming a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Repertory dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configuring a built-in forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents 7
Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Example 1: Calling saved number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Example 2: Activating/deactivating Call waiting . . . . . . . . . . . . . . . . . . . . . 67
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Resetting programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making calls in the team . . . . . . . . . . . . . . . . . . . . 69
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Picking up a group call with the call pickup key . . . . . . . . . . . . . . . . . . . . . 70
Picking up a group call immediately via the pop-up menu . . . . . . . . . . . . . . 70
Picking up a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ignoring a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Calling a subscriber directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Deflecting a call to a DSS subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Display notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
MultiLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Call barging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Making calls in an executive/secretary team . . . . . . . . . . . . . . . . . . . . . . . . . 85
Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . 86
Logging on to another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Ending the mobility function on a telephone (log off) . . . . . . . . . . . . . . . . . 86
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . . . . . . . 87
Allowing "Do not disturb" (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Other settings and functions . . . . . . . . . . . . . . . . 92
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Pattern melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Pattern sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Opening listening mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Setting headset port use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Special ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . 96
Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

8Contents
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Setting the difference between daylight saving and standard time . . . . . . . 101
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Resetting user data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Activating or deactivating immediate call forwarding. . . . . . . . . . . . . . . . . 107
Saving destination phone numbers for call forwarding. . . . . . . . . . . . . . . . 108
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . 109
Assigning a destination phone number for call forwarding . . . . . . . . . . . . . 110
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Defining the ring duration before call forwarding on no reply . . . . . . . . . . . 112
Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Beep on auto-answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Beep on auto-reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Activating and deactivating the hold reminder tone. . . . . . . . . . . . . . . . . . . . 116
Setting the hold reminder time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Activating/deactivating Hold and hang-up . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Music on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Allowing call joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Permitting call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Allowing call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Connecting subscribers by hanging up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Allowing call transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Settings for autodial delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Allowing Busy when dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Allowing Transfer on ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Activating/deactivating immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Permitting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Allowing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Allowing joining in a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Dialing an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Deleting all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Call logging – activating/deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Displaying call log data from RingCentral API . . . . . . . . . . . . . . . . . . . . . . 131
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Individual settings that impact energy efficiency . . . . . . . . . . . . . . . . . . . . . 143
Importing contacts via WBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Exporting contacts via WBM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Contents 9
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . .146
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Administrator Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
User Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
User menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . .151
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Repair and recycling concept,
extending performance capability. . . . . . . . . . . . . 152
Recycling and disposal of equipment in the OpenScape Desk Phone family . . . 152
Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . .154
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Special features for operation on an
OpenScape 4000 . . . . . . . . . . . . . . . . . . . . . . . . 165
Passively supported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Unsupported functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

10 General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The required
features must therefore be individually defined in the terms of the
contract.
If a particular function on your phone is not available to you as descri-
bed, this may be due to one of the following reasons:
• The function is not configured for you and your telephone. Please
contact your system administrator.
• Your communication platform does not feature this function. Please
contact your Unify sales partner for information on how to upgrade.
Your telephone can be operated on an OpenScape 4000 telephone
system. Individual telephone features may deviate on an
OpenScape 4000 from those described.
This icon in a section heading indicates that the feature is not
available on an OpenScape 4000 telephone system.
Other special features in relation to operation on an
OpenScape 4000 can be found on page 165.
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone CP110 and all of its functions. It contains im-
portant information on the safe and proper operation of the
OpenScape Desk Phone CP110. These instructions should be strictly
complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
This User Guide should be read and followed by every person instal-
ling, operating or programming the OpenScape Desk Phone CP110.
This User Guide is designed to be simple and easy to understand, pro-
viding clear step-by-step instructions for operating the
OpenScape Desk Phone CP110.
For your own protection, please read the section dealing with sa-
fety in detail. Follow the safety instructions carefully in order to
avoid endangering yourself or other persons and to prevent da-
mage to the unit.

General information 11
Icons used in the manual
Settings
Operations and settings that can be made both at the phone and over
the web interface are indicated by an icon and page reference.
Service
The service department of Unify Software and Solutions GmbH & Co.
KG can only help you if you experience problems or defects with the
phone itself. Should you have any questions regarding operation, your
specialist retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
If you experience problems or defects with the phone, please dial the
service number for your country.
Intended use
The OpenScape Desk Phone CP110 phone is a desktop unit designed
for voice transmission and for connection to the LAN. It can also be
used as a workstation device. Any other use is regarded as uninten-
ded.
Telephone type
The identification details (exact product designation and serial num-
ber) of your telephone can be found on the nameplate on the under-
side of the base unit. Specific details concerning your communication
platform can be obtained from your administrator.
Please have this information ready when you contact our service de-
partment regarding faults or problems with the product.
Speakerphone quality and display
legibility
• To ensure good speakerphone quality, the area in front of the tele-
phone (front right) should be kept clear. The optimum distance is ap-
prox. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal
view of the display and avoid light reflections.
– Adjust the contrast as required page 31.
Vrefers to an operation or setting performed directly on the
phone
zrefers to an operation or setting performed via the web in-
terface

12 Remote configuration for cloud service providers
Remote configuration for cloud
service providers
From factory defaults to operational
telephone
This section describes the remote configuration process, from the in-
itial factory defaults to the operational telephone. If your telephone is
already operational, please continue reading from Section "Getting to
know the OpenScape Desk Phone CP110 (page 14)".
You can start up your new OpenScape Desk Phone CP110 yourself
using a remote maintenance function. The prerequisites for this are:
• The administrator has provided you with a PIN for the initial start-up
• You have a LAN connection with access to the Internet
• You have a new OpenScape Desk Phone CP110 that you want to
start up using the remote maintenance function
Starting up the telephone
Connect the telephone to the LAN. If the power is not supplied by the
LAN cable, connect a power supply if appropriate (the power supply is
not needed with PoE). The telephone should now boot.
The telephone recognizes based on the stated conditions that a remo-
te configuration is to be performed and starts this process.
Entering the Deployment PIN
The first time you start up the telephone, it will automatically check
the remote configuration requirements. If the requirements are fulfil-
led,
you will be prompted to enter the Deployment PIN (cloud PIN).
jEnter the PIN you received from your Administrator. Only numeric
characters are accepted.
Confirm with the key shown.
©Enter PIN... Q
©123456789 Q

Remote configuration for cloud service providers 13
Starting the remote configuration
Once you have entered a valid PIN, the remote configuration of your
telephone starts automatically. You are shown the following messages
on the display:
The configuration is concluded and the telephone is operational with
the required settings. You can now make calls.
New operating system software may be downloaded and installed du-
ring the remote configuration. If this happens, reboot the telephone
following the configuration.
Canceling the Remote configuration
You can stop the process in order to continue the configuration manu-
ally before entering the PIN or after entering an invalid PIN.
1. The remote configuration is concluded once you enter a valid PIN.
The process can no longer be canceled at this stage.
2. If an error still occurs even though a correct PIN has been entered,
you can repeat the remote configuration by simply restarting the
telephone.
3. You can likewise repeat the process following a cancellation by res-
tarting the telephone, assuming you have not already started the
manual configuration.
Press the key shown.
The following message is displayed:
Press the key shown to confirm that the process is to be canceled.
The following message is displayed:
The telephone is set to the factory defaults at this time and has to be
configured manually by you or your administrator or the remote con-
figuration repeated by restarting the telephone.
Asking redirect server...
Configuring phone...
Deployment done
Cancel Q
"
Abort deployment
Confirmed Q
"
Deployment aborted

Getting to know the OpenScape Desk Phone CP110 14
Getting to know the
OpenScape Desk Phone CP110
The following sections describe the most frequently used controls and displays.
The user interface of your telephone
1
3
2
4
7
6
5
Call log Directry Built-in
13:53
4988700731631
Wed 02.03.22

15 Getting to know the OpenScape Desk Phone CP110
1 You can make and receive calls as normal using the handset.
2The display permits intuitive operation of the phone, it is realized as a three
line display.
3Incoming calls, voice mails and others are visually signaled via the Notification
LED.
4
You can customize your telephone by assigning phone numbers and functions
to the programmable keys.
Preset default values:
• Call log
•Directory
• Built-in forwarding
5Thedialpad can be used to enter phone numbers and write text.
6You can use the navigation keys to navigate conveniently through the vari-
ous phone functions, applications and configuration menus.
7
The function keys (cannot be reprogrammed) allow you to call up the follo-
wing frequently used functions during a call:
: Allows voicemails to be managed.
: Provides access to the user menu for locally controlling the phone set-
tings.
: Activates/deactivates the speakerphone function.
: Activates/deactivates the headset function.
": Increases/decreases the speaker/headset volume page 21.
: Activates/deactivates the microphone. This function is useful to prevent
the other party from listening in under certain circumstances, for example
when consulting with someone else in the room or in case of annoying back-
ground noise.

Getting to know the OpenScape Desk Phone CP110 16
Navigation keys
This control allows you to move between input fields and navigate in lists and menus.
You use the button to confirm options and launch functions:
Meaning of LED notifications
Key Functions when key is pressed

In lists and menus:
• One level back
Entry selected:
• Cancel action
In input fields:
• Delete character to the left of the cursor
µ
In lists and menus:
• Scroll up
Press and hold: Skip to the start of the list/menu
€
In lists and menus:
• Scroll down
Press and hold: Skip to the end of the list/menu
Entry selected:
• Perform action
• Confirm your selection
LED Meaning
Off – The line is in idle mode.
Red quick
pulsing – Incoming call on the line. – The line is on "Hold".
Red solid – The line is busy.
Some of the programmable keys on multi-line phones can be set up as trunk or
line keys page 73.

17 Getting to know the OpenScape Desk Phone CP110
Programmable function keys
Your OpenScape Desk Phone CP110 has three free fixed function keys, which you can
reprogram with different functions or phone numbers at any time.
The icons represent the following functions:
• Call log
•Directory
• Built-in forwarding
Depending on how they are programmed, you can use the keys as follows:
• Function keys page 61
• Selected dialing keys page 62
A function can be programed for each key as well as a phone number at the second
level.
The status of a function is shown by the display notification for the corresponding
function key.
Line and direct station selection (DSS) keys can only be programmed by the ad-
ministrator via the program/service menu.
You will find information on the labeling of the function keys on page 152

Getting to know the OpenScape Desk Phone CP110 18
Dialpad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing
a number.
To delete digits press .
In situations where text input is possible, for example when entering the user pass-
word, you can also use the dial keys to enter text in addition to the digits and special
characters mentioned. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4key on the keypad twice.
When entering text, all characters available for the key pressed and the character se-
lected are briefly displayed.
Character overview (depends on the current language setting)
Key 1x2x3x4x5x6x7x8x9x10x11x12x13x14x15x16x17x
111
1Space
;=$\&[ ] { } %
2abc2ä
3def3
4gh i 4
5jkl5
6mn o 6 ö
7pqr s7ß
8tuv8ü
9wx y z 9
00+
*2
2 Extended character
.*1#,?!’“+-()@/:_
#3
3 Toggle between uppercase and lowercase and number entry

19 Getting to know the OpenScape Desk Phone CP110
Multi-function keys
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters
associated with the phone number's digits as indicated on the telephone spell a name,
e.g. 0700 - PATTERN = 0700 - 687837).
Text editor
Additional options are available in the text editor. This is used when programming a
forwarding destination, for example. In this way, you can, for example, move the cur-
sor freely and copy or insert text.
You can select further editor functions via the Navigation keys and confirm each one
using :
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
•Mode(#can also be used here to switch):
– 123: Digits only
–ABC:Uppercaselettersonly
– Abc: First letter in uppercase, subsequent letters in lowercase
– abc: Lowercase letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard at the cursor position
Key Function during text input Function when held down
*Type special characters • 2 seconds: Ringer off
• 3 seconds: Beep rather than ringtone
#Switch between uppercase
and lowercase text and
number entry Activate the telephone lock page 91
1Type special characters
(not in 123 mode). Call answering machine

Getting to know the OpenScape Desk Phone CP110 20
Display
Your OpenScape Desk Phone CP110 comes with a black-and-white display. Adjust the
contrast to suit your needs (page 31).
Idle mode
If there are no calls taking place or settings being made, your
OpenScape Desk Phone CP110 is in idle mode.
Example:
Idle menu
The idle menu opens when you press €or Navigation keys page 16 in idle
mode. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Redial x?
•Ringeroff?
• Do not disturb on?
• Cancel callbacks?
•Pickup?
Press the button to go back, for example, to the idle display from a call list
(page 24). The idle display can be accessed again from the Program/Service
menu (page 26) with the key. You can also configure a "Show phone dis-
play" key for both of these instances (see page 61) in order to access the idle
mode screen again.
Status icon
Time
Date
Open the idle menu
Own phone number
01:53
90312292133
Mon 03.05.2022
Director FwdMenu Redial