AudioCodes Mediant 800 User manual

Installation Manual
AudioCodes One Voice™ for Microsoft  Skype for Business
MediantAppliances
Mediant 800 CCE & Mediant Server CCE
Microsoft Skype for Business
Cloud Connector Edition (CCE)
Version 2.0.5

Installation Manual Contents
Version 2.0.5 3 Mediant 800 CCE & Mediant Server CCE
Table of Contents
1Introduction .........................................................................................................7
2Mediant CCE Appliance Hardware Platforms ...................................................9
3Default Configuration CCE Unit........................................................................11
3.1 Mediant 800 Gateway/SBCDefaultSettings...............................................................11
3.1.1 Login.........................................................................................................................11
3.1.2 IPAddressInformation ...............................................................................................11
4CCE Installation.................................................................................................13
4.1 Pre-Installation Information...................................................................................13
4.1.1 References ..............................................................................................................13
4.1.2 Prerequisites............................................................................................................13
4.1.3 Remote Connection.................................................................................................14
4.1.4 Network Interfaces...................................................................................................14
4.1.5 CCE Appliance Platforms........................................................................................16
4.1.5.1 Mediant 800 CCE Appliance....................................................................16
4.1.5.2 Server CCE Appliance .............................................................................17
4.1.6 CCE Deployment Scenarios....................................................................................18
4.1.7 Single Site with High Availability (HA) Compared to Multi-site Deployments..........20
4.2 Installing CCE.......................................................................................................21
4.2.1 Step 1: General Operating System Preparation......................................................21
4.2.2 Step 2: Run CCE Setup Wizard ..............................................................................22
4.2.3 Step 3: Enable AudioCodes and Microsoft License Agreement .............................23
4.2.4 Step 4: Install/Uninstall CCE ...................................................................................26
4.2.5 Step 5: Set CCE General Information .....................................................................27
4.2.6 Step 6: Set CCE Site Information............................................................................29
4.2.7 Step 7: Manage External Certificates......................................................................30
4.2.7.1 Step 7-1: Generate CSR..........................................................................30
4.2.7.2 Step 7-2: Import the PFX Certificate ........................................................32
4.2.8 Step 8: Set Common Configuration.........................................................................33
4.2.9 Step 9: Set CCE Configuration................................................................................34
4.2.10 Step 10: Set Gateway Configuration.......................................................................35
4.2.11 Step 11: Copy and Download Files .........................................................................37
4.2.12 Step 12: Register the CCE Appliance .....................................................................38
4.2.13 Step 13: Set the CCE Update Configuration...........................................................40
4.2.14 Step 14: Set the Windows Activation Key ...............................................................42
4.2.15 Step 15: Add Software SBC on the Mediant Server CCE Appliance......................43
4.2.16 Step 16: Set the GW/SBC Certificate......................................................................44
4.2.17 Step 17: Configure AudioCodes Gateway/SBC ......................................................46
4.2.18 Step 18: Post-Installation Configuration..................................................................47
5Recovering CCE Image from USB ...................................................................49
5.1 Recovering Mediant Server CCE Appliance Image...............................................49
5.2 Recovering Mediant 800 CCE Appliance Image...................................................52
ABIOS Setup ........................................................................................................57
A.1 Mediant 800 CCE Appliance.................................................................................57
A.2 Mediant Server CCE Appliance............................................................................59
A.2.1 Power Performance Settings...................................................................................61
BKnown Issues and Workarounds.....................................................................63
B.1 Cleaning the Office 365 Tenant............................................................................63

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Version 2.0.5 5 Mediant 800 CCE & Mediant Server CCE
Installation Manual Notices
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed
of with unsorted waste. Please contact your local recycling authority for disposal of this
product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Notice
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Updates to this document and other documents as well as software
files can be downloaded by registered customers at http://www.audiocodes.com/downloads.
This document is subject to change without notice.
Date Published: April-24-2017

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Document Revision Record
Document # Description
28080 Initial document release for Version 1.0.
28081 Update to the link for downloading the latest CloudConnector.msi.
28082 Update to support CCE 1.4.1.
28083 Update to support Mediant CCE Appliance 2.0.0.
28084 Update for version Mediant CCE Appliance 2.0.0.6
28085 Update for version Mediant CCE Appliance 2.0.2
28086 Replaced Server CCE Appliance Rear View figure.
28087 Update for Windows license activation and support for Cloud Connector Edition
Version 1.4.2.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the
Documentation Feedback form on our Web site at
http://www.audiocodes.com/downloads.

Installation Manual 1. Introduction
Version 2.0.5 7 Mediant 800 CCE & Mediant Server CCE
1 Introduction
Thank you for purchasing the Mediant 800 CCE Appliance for Microsoft Skype for
Business and the Mediant Server CCE Appliance for Microsoft Skype for Business Cloud
Connector Edition for Version 2.0.5 Please read this
manual before starting your
deployment.
The guide provides the following:

Information regarding the default configuration of the AudioCodes Mediant 800 Server
CCE unit.

The steps to deploy the AudioCodes CCE into an enterprise environment.

Information on how to restore the CCE to default.
Download the latest documentation at: http://www.audiocodes.com/downloads.
Throughout this guide, AudioCodes Mediant 800 Server Cloud Connector Edition
Appliance is referred to as Mediant CCE Appliance.
This document refers to Microsoft CCE Version 1.4.2 and AudioCodes Mediant CCE
Appliance Install Wizard 2.0.5

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Installation Manual 2. Mediant CCE Appliance Hardware Platforms
Version 2.0.5 9 Mediant 800 CCE & Mediant Server CCE
2 Mediant CCE Appliance Hardware
Platforms
The Mediant CCE Appliance is deployed on the following platforms:

AudioCodes Mediant 800 CCE Appliance is installed on the OSN server.

AudioCodes Mediant Server CCE Appliance is installed on an HP ProLiant server
Hyper-V Virtual machine.
Table 2-1: CCE Hardware Platforms Specifications
Appliance AudioCodes Mediant 800 CCE
Appliance AudioCodes Mediant Server CCE Appliance
Hardware Mediant 800 with OSN server HP ProLiant server
Processor 64-bit processor, four core (4 real
cores), 2.70 Gigahertz (GHz) 64-bit dual processor, six core (12 real cores), 2.50 gigahertz (GHz)
RAM 32 gigabytes (GB) RAM 64 gigabytes (GB) RAM
Disk Single SSD 512 GB Four 600 GB 10K RPM 128M Cache SAS
6Gbps disks, configured in a RAID 5
configuration
NICs Two physical NICs 1Gbps + one
100Mbps Four 1Gbps NICs
Note: The procedures described in this document are relevant for both Mediant
Appliance CCE platforms as described above. In some cases, separate procedures are
required for each platform, in which case, this is indicated.

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Installation Manual 3. Default Configuration CCE Unit
Version 2.0.5 11 Mediant 800 CCE & Mediant Server CCE
3 Default Configuration CCE Unit
The Mediant CCE Appliance Host server is installed on the Windows Server 2012 R2
platform with the following:

User: Administrator

Password: R3m0t3Supp0rt

Host default IP address: 192.168.0.10

The host server disk includes a Recovery partition that contains the files needed to
deploy CCE - CCE software and Software SBC (used for Mediant Server CCE).

The SBC/Gateway application component (hardware or software) uses the default IP
address and default Username/Password – as specified in the relevant SBC/Gateway
User's Manual.
Important:The local user “Administrator” should not be deleted under any
circumstances as the CCE application uses this user during the CCE installation and in
future CCE updates.
3.1 Mediant 800 Gateway/SBC Default Settings
3.1.1 Login
Username: Admin
Password: Admin
3.1.2 IP Address Information

Factory default IP address: 192.168.0.2

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Installation Manual 4. CCE Installation
Version 2.0.5 13 Mediant 800 CCE & Mediant Server CCE
4 CCE Installation
This section describes how to install the CCE. Before commencing with the installation,
note the pre-installation information described in the section below.
4.1 Pre-Installation Information
The following describes the pre-installation information which should be read before
commencing the CCE installation.
4.1.1 References
Before commencing the setup, refer to the references below that describe how to plan and
configure the Skype for Business CCE. Reviewing these sources is very important for the
successful CCE setup. The procedures described in this document assume that the user
has reviewed these sources:

Plan for Skype for Business Cloud Connector Edition –[1]
https://technet.microsoft.com/en-us/library/mt605227.aspx

Configure Skype for Business Cloud Connector Edition – [2]
https://technet.microsoft.com/en-us/library/mt605228.aspx

Upgrading from old CCE version to CCE 1.4.2 - https://technet.microsoft.com/en-
us/library/mt740656.aspx
Note: References are made throughout this document to [1] and [2].
4.1.2 Prerequisites
Note the following prerequisites before commencing the installation:

Review the above links from Microsoft.

Confirmation that Office 365 with the CloudPBX license (E5 license or E3 + Cloud
PBX)and all required DNS and SRV records created for the Office 365 tenant have
been configured.

Office 365 Global Tenant Administrator credentials account.
See https://support.office.com/en-us/article/About-Office-365-admin-roles-da585eea-
f576-4f55-a1e0-87090b6aaa9d

Allocation of the following six IP addresses in the internal LAN/Corporate DMZ range:
•CCE Host server - LAN/Corporate DMZ
•CCE Edge - LAN/Corporate DMZ
•CCE DC - LAN/Corporate DMZ
•CCE Mediation - LAN/Corporate DMZ
•CCE CMS - LAN/Corporate DMZ
•Gateway/SBC - LAN/Corporate DMZ

One external IP address (WAN/Internet DMZ)
•Edge – WAN/Internet DMZ

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External certificate, use one of the two options:
•One external certificate from a public Certification Authority (CA) which must have
an exportable private key according to MSFT requirements [see Reference 1
above].
•Using the CCE Install Wizard for creating a CSR, in this case need a certificate
without a private key.
For Troubleshooting certificates issues, refer to the Microsoft Troubleshooting issue
at: https://technet.microsoft.com/en-us/library/mt740658.aspx.
The Enterprise firewall has been setup according to MSFT requirements [see
Reference 2 above].
•A correct firewall configuration. See https://technet.microsoft.com/en-
us/library/mt605227.aspx for more information
•The BIOS has been set correctly setup according to Appendix A for optimal
performance.
Note:Microsoft's Cloud Connector Edition update is triggered by Microsoft Office 365:
•The CCE platform is disabled until the CCE updates have completed.
•The CCE update may also restart the CCE host server.
At the time of the CCE update, the following is expected:
•Call scenario: Skype for Business client > CCE > SBC > SIP trunk, Office 365
will not send INVITE to the CCE.
•Call scenario: SIP Trunk > SBC > CCE > Office 365, CCE Mediation Server may
return 503 Proxy INVITE failed.
4.1.3 Remote Connection
You can connect to the Mediant CCE appliance Host server either vie remote desktop
connection (RDP) or by connecting a keyboard, mouse and a screen. Use the following
default credentials to connect to the Remote Desktop credentials:
User: Administrator
Password: R3m0t3Supp0rt
Host default IP address: 192.168.0.10
4.1.4 Network Interfaces
The AudioCodes CCE Install Wizard creates several virtual switches for the usage of the
CCE Virtual Machines under the following names:
Internet DMZ - connect to corporate network or corporate DMZ
Corporate DMZ - connect to internet or internet DMZ

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Figure 4-1: Typical Network Connection View (Mediant 800)
Figure 4-2: Typical Network Connection View (Mediant Server)
Note: When installing on the Mediant Server CCE platform, the Install wizard allocates 2
virtual NICs for the software SBC, both are which are associated to physical NIC1. For a
different SBC networking configuration, use the Hyper-V Virtual Switch Manager to
define the required settings.

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4.1.5 CCE Appliance Platforms
This section describes the network interfaces of the CCE Appliance platform.
4.1.5.1 Mediant 800 CCE Appliance
The CCE uses the two external NICs on the OSN server (rear panel). These ports are
labelled GE1 and GE2.
Figure 4-3: Rear View
Figure 4-4: Mediant 800 OSN Network Interfaces
GE1, GE2 and Internal are physical NIC interfaces.
The vEthernet (Corporate DMZ) is a virtual NIC interface that uses GE1 as its
physical interface. Use the vEthernet (Corporate DMZ) interface to set your Host IP
settings.
Important:Do not change, delete or edit any of defined NIC interfaces other than setting
the IP settings of the vEthernet (Corporate DMZ).
The gateway/SBC (front panel) NIC is used to connect to the Gateway and SBC
application.

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Figure 4-5: Front View
To connect mouse and keyboard to the OSN:
1. Connect computer peripherals (e.g., mouse and keyboard) to the USB ports
(Standard-A type) labeled USB.
2. Connect a monitor using a 15-Pin D-type male connector to the VGA female port,
labeled VGA (this VGA cable is not supplied).
Figure 4-6: Connecting OSN Server and Acquiring IP Address
4.1.5.2 Server CCE Appliance
On the Mediant Server CCE Appliance, there are four 1000 GbE LAN NICs. The CCE uses
two of these NICs.
In the event where the Software SBC is installed on the Server CCE Appliance platform,
you can share the same NICs with the CCE or define separate NICs.
Figure 4-7: Rear View

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Figure 4-8: Mediant Server (HP) Network Interfaces
NIC1 – NIC4 are physical NIC interfaces.
The vEthernet (Corporate DMZ) is a virtual NIC interface that uses NIC1 as its
physical interface. Use the vEthernet (Corporate DMZ) interface to set your Host IP
settings.
Important:Do not change, delete or edit any of defined NIC interfaces other than setting
the IP settings of the vEthernet (Corporate DMZ).
4.1.6 CCE Deployment Scenarios
The CCE server is combined with the AudioCodes Gateway/SBC and can be deployed in
multiple scenarios. See the diagram below which illustrates the supported deployments
options:

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Version 2.0.5 19 Mediant 800 CCE & Mediant Server CCE
Figure 4-9: CCE and Gateway/SBC Deployment Options
Deploying multiple CCEs and Gateways/SBCs allows you to enhance your site capacity,
and implement High Availability (HA) configuration for the CCE instance and also for
Gateway/SBC redundancy configuration. The following deployment scenarios are
supported:

Scenario 1: Single CCE Appliance and Gateway/SBCs

Scenario 2: Single CCE connected to multiple Gateway/SBCs

Scenario 3: Multiple CCE configured as HA where each CCE is connected to all
Gateways/SBCs

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4.1.7 Single Site with High Availability (HA) Compared to Multi-site
Deployments
The following table lists the differences between a single PSTN site with HA support and
multiple PSTN sites deployment (Multi-Site).
It is important that you set the different configuration values according to the rules
described in the table below:
Table 4-1: Single Site with High Availability (HA) and Multi-site Deployments
Item Single-Site with HA Multi-Site
Site Directory Requires the same shared folder
across instances. Requires a different shared folder across PSTN sites instances.
SIP Domains Domain names and order should be
the same across instances. Domain names and order should be the same across PSTN sites.
Site name Same Site Name across instances Different Site Name across PSTN sites.
Edge Certificate May use the same certificate for all
CCE in the site (may use wildcard). May use the same certificate for all CCE in all sites, the certificate should include
all sites SAN (may use wildcard).
VM password Recommended to use the same
password across instances. May use different password across PSTN sites.
Virtual machines
Internal IP Different across instances. Different across PSTN sites.
Edge External
pool FQDN Same across instances. Different across PSTN sites.
External IP Edge Different across instances. Different across PSTN sites.
PSTN GW
settings Same gateway and order across instances. Different cross PSTN sites.
DNS record Add records with the same External
Access FQDNs and different IP
addresses.
Add records with different External
Access FQDNs and different IP
addresses.
Setup hybrid tenant
Set PeerDestination Set PeerDestination for fallback.