AudioCodes Mediant 500L MSBR User manual

Mediant 500L MSBR
Version 6.8
User's Manual
Multi-Service Business Router
Enterprise Session Border Controller

User's Manual Contents
Version 6.8 3 Mediant 500L MSBR
Table of Contents
1Overview ............................................................................................................25
Getting Started with Initial Connectivity................................................................27
2Introduction .......................................................................................................29
3Default OAMP IP Address.................................................................................31
4Configuring VoIP LAN Interface for OAMP .....................................................33
4.1 Web Interface.......................................................................................................33
4.2 CLI .......................................................................................................................34
5Configuring Data-Router's LAN and WAN ......................................................37
5.1 Configuring Data-Router's LAN Interface..............................................................37
5.2 Configuring the Device's DHCP Server ................................................................38
5.3 Configuring the WAN Interface.............................................................................38
6Enabling Remote Management from WAN......................................................41
6.1 Remote Web-based (HTTP/S) Management........................................................41
6.2 Remote Telnet-based Management .....................................................................42
Management Tools..................................................................................................43
7Introduction .......................................................................................................45
8Web-Based Management..................................................................................47
8.1 Getting Acquainted with the Web Interface...........................................................47
8.1.1 Computer Requirements..........................................................................................47
8.1.2 Accessing the Web Interface...................................................................................48
8.1.3 Areas of the GUI......................................................................................................49
8.1.4 Toolbar Description..................................................................................................50
8.1.5 Navigation Tree .......................................................................................................50
8.1.5.1 Displaying Navigation Tree in Basic and Full View..................................51
8.1.5.2 Showing / Hiding the Navigation Pane.....................................................52
8.1.6 Working with Configuration Pages ..........................................................................53
8.1.6.1 Accessing Pages......................................................................................53
8.1.6.2 Viewing Parameters.................................................................................53
8.1.6.3 Modifying and Saving Parameters...........................................................55
8.1.6.4 Working with Tables.................................................................................56
8.1.7 Searching for Configuration Parameters.................................................................57
8.1.8 Creating a Login Welcome Message.......................................................................59
8.1.9 Getting Help.............................................................................................................60
8.1.10 Logging Off the Web Interface.................................................................................60
8.2 Viewing the Home Page.......................................................................................61
8.2.1 Assigning a Port Name............................................................................................63
8.3 Configuring Web User Accounts...........................................................................64
8.3.1 Basic User Accounts Configuration.........................................................................65
8.3.2 Advanced User Accounts Configuration..................................................................67
8.4 Displaying Login Information upon Login..............................................................71
8.5 Configuring Web Security Settings.......................................................................71
8.6 Limiting OAMP Access to a Specific WAN Interface.............................................72

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8.7 Web Login Authentication using Smart Cards.......................................................73
8.8 Configuring Web and Telnet Access List..............................................................73
9CLI-Based Management....................................................................................75
9.1 Getting Familiar with CLI ......................................................................................75
9.1.1 Understanding Configuration Modes.......................................................................75
9.1.2 Using CLI Shortcuts.................................................................................................76
9.1.3 Common CLI Commands........................................................................................77
9.1.4 Configuring Tables in CLI........................................................................................78
9.1.5 Understanding CLI Error Messages ........................................................................80
9.2 Enabling CLI.........................................................................................................80
9.2.1 Enabling Telnet for CLI............................................................................................80
9.2.2 Enabling SSH with RSA Public Key for CLI.............................................................81
9.3 Establishing a CLI Session...................................................................................83
9.4 Configuring Maximum Telnet/SSH Sessions ........................................................83
9.5 Viewing Current CLI Sessions..............................................................................84
9.6 Terminating a User's CLI Session ........................................................................84
9.7 Configuring Displayed Output Lines in CLI Terminal Window...............................85
9.8 Configuring TACACS+ for CLI Login ....................................................................87
10 SNMP-Based Management...............................................................................91
10.1 Enabling SNMP and Configuring SNMP Community Strings................................91
10.2 Configuring SNMP Trap Destinations...................................................................93
10.3 Configuring SNMP Trusted Managers..................................................................94
10.4 Configuring SNMP V3 Users................................................................................96
11 TR-069 Based Management..............................................................................99
11.1 TR-069.................................................................................................................99
11.2 TR-104...............................................................................................................104
11.3 Configuring TR-069............................................................................................105
12 INI File-Based Management............................................................................107
12.1 INI File Format....................................................................................................107
12.1.1 Configuring Individual ini File Parameters.............................................................107
12.1.2 Configuring Table ini File Parameters...................................................................107
12.1.3 General ini File Formatting Rules..........................................................................109
12.2 Configuring an ini File.........................................................................................110
12.3 Loading an ini File to the Device.........................................................................110
12.4 Secured Encoded ini File....................................................................................111
12.5 Configuring Password Display in ini File.............................................................112
12.6 INI Viewer and Editor Utility................................................................................113
General System Settings ......................................................................................115
13 Configuring SSL/TLS Certificates..................................................................117
13.1 Configuring TLS Certificate Contexts..................................................................117
13.2 Assigning CSR-based Certificates to TLS Contexts............................................121
13.3 Assigning Externally Created Private Keys to TLS Contexts...............................123
13.4 Generating Private Keys for TLS Contexts.........................................................124
13.5 Creating Self-Signed Certificates for TLS Contexts ............................................125

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13.6 Importing Certificates and Certificate Chain into Trusted Certificate Store..........126
13.7 Configuring Mutual TLS Authentication...............................................................127
13.7.1 TLS for SIP Clients ................................................................................................127
13.7.2 TLS for Remote Device Management...................................................................128
13.8 Configuring TLS Server Certificate Expiry Check ...............................................129
14 Date and Time..................................................................................................131
14.1 Configuring Date and Time Manually..................................................................131
14.2 Configuring Automatic Date and Time using SNTP ............................................131
14.3 Configuring Daylight Saving Time.......................................................................133
General VoIP Configuration..................................................................................135
15 Network............................................................................................................137
15.1 Configuring Underlying Ethernet Devices...........................................................137
15.2 Configuring IP Network Interfaces......................................................................138
15.2.1 Assigning NTP Services to Application Types ......................................................143
15.2.2 Multiple Interface Table Configuration Summary and Guidelines.........................143
15.2.3 Networking Configuration Examples .....................................................................144
15.2.3.1 One VoIP Interface for All Applications..................................................144
15.2.3.2 VoIP Interface per Application Type.......................................................144
15.2.3.3 VoIP Interfaces for Combined Application Types ..................................145
15.2.3.4 VoIP Interfaces with Multiple Default Gateways ....................................146
15.3 Configuring Static IP Routes...............................................................................147
15.3.1 Configuration Example of Static IP Routes ...........................................................149
15.3.2 Troubleshooting the Routing Table .......................................................................150
15.4 Configuring Quality of Service ............................................................................150
15.5 DNS ...................................................................................................................152
15.5.1 Configuring the Internal DNS Table.......................................................................153
15.5.2 Configuring the Internal SRV Table.......................................................................154
15.6 Network Address Translation Support ................................................................157
15.6.1 Device Located behind NAT..................................................................................157
15.6.1.1 Configuring a Static NAT IP Address for All Interfaces..........................158
15.6.1.2 Configuring NAT Translation per IP Interface........................................159
15.6.2 Remote UA behind NAT........................................................................................160
15.6.2.1 SIP Signaling Messages ........................................................................160
15.6.2.2 Media (RTP/RTCP/T.38)........................................................................161
15.7 Robust Receipt of Media Streams by Media Latching.........................................163
15.8 Multiple Routers Support....................................................................................164
16 Security............................................................................................................165
16.1 Configuring Firewall Settings..............................................................................165
16.2 Configuring General Security Settings................................................................169
16.3 Intrusion Detection System.................................................................................170
16.3.1 Enabling IDS..........................................................................................................171
16.3.2 Configuring IDS Policies........................................................................................171
16.3.3 Assigning IDS Policies...........................................................................................175
16.3.4 Viewing IDS Alarms...............................................................................................176
17 Media................................................................................................................179
17.1 Configuring Voice Settings .................................................................................179
17.1.1 Configuring Voice Gain (Volume) Control .............................................................179

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17.1.2 Silence Suppression (Compression) .....................................................................179
17.1.3 Configuring Echo Cancellation ..............................................................................180
17.2 Fax and Modem Capabilities ..............................................................................181
17.2.1 Fax/Modem Operating Modes...............................................................................181
17.2.2 Fax/Modem Transport Modes ...............................................................................182
17.2.2.1 T.38 Fax Relay Mode.............................................................................182
17.2.2.2 G.711 Fax / Modem Transport Mode.....................................................184
17.2.2.3 Fax Fallback...........................................................................................185
17.2.2.4 Fax/Modem Bypass Mode......................................................................185
17.2.2.5 Fax / Modem NSE Mode........................................................................187
17.2.2.6 Fax / Modem Transparent with Events Mode ........................................187
17.2.2.7 Fax / Modem Transparent Mode............................................................188
17.2.2.8 RFC 2833 ANS Report upon Fax/Modem Detection .............................189
17.2.3 V.34 Fax Support...................................................................................................189
17.2.3.1 Bypass Mechanism for V.34 Fax Transmission.....................................190
17.2.3.2 Relay Mode for T.30 and V.34 Faxes ....................................................190
17.2.3.3 V.34 Fax Relay for SG3 Fax Machines..................................................191
17.2.4 V.150.1 Modem Relay...........................................................................................192
17.2.5 Simultaneous Negotiation of Fax (T.38) and Modem (V.150.1) Relay..................193
17.2.6 V.152 Support........................................................................................................193
17.2.7 Fax Transmission behind NAT ..............................................................................194
17.3 Configuring RTP/RTCP Settings.........................................................................195
17.3.1 Configuring the Dynamic Jitter Buffer....................................................................195
17.3.2 Comfort Noise Generation.....................................................................................196
17.3.3 Dual-Tone Multi-Frequency Signaling...................................................................197
17.3.3.1 Configuring DTMF Transport Types.......................................................197
17.3.3.2 Configuring RFC 2833 Payload .............................................................198
17.3.4 Configuring RTP Base UDP Port...........................................................................199
17.4 Configuring IP Media Settings............................................................................200
17.4.1 Automatic Gain Control (AGC) ..............................................................................200
17.5 Configuring Various Codec Attributes.................................................................201
17.6 Configuring Analog Settings...............................................................................202
17.7 Configuring Media (SRTP) Security....................................................................202
18 Services ...........................................................................................................205
18.1 DHCP Server Functionality.................................................................................205
18.1.1 Configuring the DHCP Server ...............................................................................205
18.1.2 Configuring the Vendor Class Identifier.................................................................209
18.1.3 Configuring Additional DHCP Options...................................................................210
18.1.4 Configuring Static IP Addresses for DHCP Clients ...............................................211
18.1.5 Viewing and Deleting DHCP Clients......................................................................212
18.2 SIP-based Media Recording...............................................................................214
18.2.1 Enabling SIP-based Media Recording...................................................................217
18.2.2 Configuring SIP Recording Routing Rules ............................................................217
18.2.3 Configuring SIP User Part for SRS........................................................................219
18.2.4 Interworking SIP-based Media Recording with Third-Party Vendors....................219
18.2.4.1 Genesys .................................................................................................219
18.2.4.2 Avaya UCID............................................................................................219
18.3 RADIUS Authentication ......................................................................................221
18.3.1 Setting Up a Third-Party RADIUS Server..............................................................222
18.3.2 Configuring RADIUS Authentication......................................................................223
18.3.3 Securing RADIUS Communication........................................................................224
18.3.4 Authenticating RADIUS in the URL.......................................................................225
18.4 LDAP-based Management and SIP Services .....................................................226
18.4.1 Enabling the LDAP Service ...................................................................................227
18.4.2 Enabling LDAP-based Web/CLI User Login Authentication and Authorization.....228

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18.4.3 Configuring LDAP Servers.....................................................................................228
18.4.4 Configuring LDAP DNs (Base Paths) per LDAP Server........................................231
18.4.5 Configuring the LDAP Search Filter Attribute........................................................232
18.4.6 Configuring Access Level per Management Groups Attributes.............................233
18.4.7 Configuring LDAP Search Methods.......................................................................235
18.4.8 Configuring the Device's LDAP Cache..................................................................235
18.4.9 Configuring Local Database for Management User Authentication ......................237
18.4.10 LDAP-based Login Authentication Example..........................................................239
18.4.11 Active Directory-based Routing for Microsoft Lync ...............................................243
18.4.11.1Querying the AD and Routing Priority....................................................243
18.4.11.2Configuring AD-Based Routing Rules....................................................246
18.4.11.3Querying the AD for Calling Name.........................................................248
18.5 Least Cost Routing.............................................................................................249
18.5.1 Overview................................................................................................................249
18.5.2 Configuring LCR ....................................................................................................251
18.5.2.1 Enabling the LCR Feature......................................................................251
18.5.2.2 Configuring Cost Groups........................................................................253
18.5.2.3 Configuring Time Bands for Cost Groups ..............................................254
18.5.2.4 Assigning Cost Groups to Routing Rules...............................................255
18.6 Configuring Call Setup Rules..............................................................................256
18.6.1 Call Setup Rule Examples.....................................................................................260
19 Quality of Experience......................................................................................263
19.1 Reporting Voice Quality of Experience to SEM...................................................263
19.1.1 Configuring the SEM Server..................................................................................263
19.1.2 Configuring Clock Synchronization between Device and SEM.............................264
19.1.3 Enabling RTCP XR Reporting to SEM ..................................................................264
19.2 Configuring Quality of Experience Profiles..........................................................264
19.3 Configuring Bandwidth Profiles...........................................................................268
19.4 Configuring Media Enhancement Profiles...........................................................271
20 Control Network ..............................................................................................275
20.1 Configuring Media Realms .................................................................................275
20.2 Configuring Remote Media Subnets...................................................................278
20.3 Configuring SRDs...............................................................................................280
20.4 Configuring SIP Interfaces..................................................................................283
20.5 Configuring IP Groups........................................................................................287
20.6 Configuring Proxy Sets.......................................................................................297
20.7 Assign WAN Interface to VoIP Traffic.................................................................303
21 SIP Definitions.................................................................................................305
21.1 Configuring SIP Parameters...............................................................................305
21.2 Configuring Registration Accounts......................................................................305
21.2.1 Regular Registration Mode....................................................................................308
21.2.2 Single Registration for Multiple Phone Numbers using GIN..................................308
21.3 Configuring Proxy and Registration Parameters.................................................309
21.3.1 SIP Message Authentication Example ..................................................................311
21.4 Configuring SIP Message Manipulation..............................................................313
21.5 Configuring SIP Message Policy Rules...............................................................320
22 Coders and Profiles ........................................................................................323
22.1 Configuring Default Coders ................................................................................323
22.2 Configuring Coder Groups..................................................................................326

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22.3 Configuring Tel Profile........................................................................................327
22.4 Configuring IP Profiles........................................................................................332
Gateway Application .............................................................................................355
23 Introduction .....................................................................................................357
24 Digital PSTN.....................................................................................................359
24.1 Configuring Trunk Settings.................................................................................359
24.2 TDM and Timing.................................................................................................362
24.2.1 Configuring TDM Bus Settings ..............................................................................362
24.2.2 Clock Settings........................................................................................................362
24.2.2.1 Recovering Clock from PSTN Line Interface .........................................363
24.2.2.2 Configuring Internal Clock as Clock Source...........................................363
24.3 Configuring CAS State Machines .......................................................................364
24.4 Configuring Digital Gateway Parameters............................................................366
24.5 Tunneling Applications .......................................................................................367
24.5.1 QSIG Tunneling.....................................................................................................367
24.6 ISDN Overlap Dialing .........................................................................................368
24.6.1 Collecting ISDN Digits and Sending Complete Number in SIP.............................368
24.6.2 Interworking ISDN Overlap Dialing with SIP According to RFC 3578...................369
24.7 Redirect Number and Calling Name (Display) ....................................................371
25 Trunk Group ....................................................................................................373
25.1 Configuring Trunk Group....................................................................................373
25.2 Configuring Trunk Group Settings ......................................................................375
26 Manipulation....................................................................................................381
26.1 Configuring General Settings..............................................................................381
26.2 Configuring Source/Destination Number Manipulation Rules..............................381
26.3 Manipulating Number Prefix ...............................................................................387
26.4 SIP Calling Name Manipulations ........................................................................388
26.5 Configuring Redirect Number IP to Tel...............................................................391
26.6 Manipulating Redirected and Diverted Numbers for Call Diversion.....................395
26.7 Mapping NPI/TON to SIP Phone-Context...........................................................396
26.8 Configuring Release Cause Mapping.................................................................397
26.8.1 Fixed Mapping of SIP Response to ISDN Release Reason..................................399
26.8.2 Fixed Mapping of ISDN Release Reason to SIP Response..................................400
26.8.3 Reason Header......................................................................................................402
26.8.4 Mapping PSTN Release Cause to SIP Response ................................................402
26.9 Numbering Plans and Type of Number...............................................................403
27 Routing.............................................................................................................405
27.1 Configuring General Routing Parameters...........................................................405
27.2 Configuring Outbound IP Routing.......................................................................405
27.3 Configuring Inbound IP Routing..........................................................................414
27.4 IP Destinations Connectivity Feature..................................................................418
27.5 Alternative Routing for Tel-to-IP Calls.................................................................419
27.5.1 Alternative Routing Based on IP Connectivity.......................................................419
27.5.2 Alternative Routing Based on SIP Responses......................................................420
27.5.3 Alternative Routing upon SIP 3xx with Multiple Contacts......................................423

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27.5.4 PSTN Fallback.......................................................................................................423
27.6 Alternative Routing for IP-to-Tel Calls.................................................................424
27.6.1 Alternative Routing to Trunk upon Q.931 Call Release Cause Code ...................424
27.6.2 Alternative Routing to an IP Destination upon a Busy Trunk ................................425
27.6.3 Alternative Routing upon ISDN Disconnect...........................................................427
28 Configuring DTMF and Dialing.......................................................................429
28.1 Dialing Plan Features.........................................................................................430
28.1.1 Digit Mapping.........................................................................................................430
28.1.2 External Dial Plan File ...........................................................................................432
29 Configuring Supplementary Services ...........................................................433
29.1 Call Hold and Retrieve........................................................................................435
29.2 Call Pickup .........................................................................................................437
29.3 BRI Suspend and Resume.................................................................................437
29.4 Consultation Feature..........................................................................................438
29.5 Call Transfer.......................................................................................................438
29.5.1 Consultation Call Transfer.....................................................................................438
29.5.2 Consultation Transfer for QSIG Path Replacement ..............................................439
29.5.3 Blind Call Transfer .................................................................................................439
29.6 Call Forward.......................................................................................................440
29.6.1 Call Forward Reminder Ring .................................................................................441
29.6.2 Call Forward Reminder (Off-Hook) Special Dial Tone ..........................................441
29.6.3 Call Forward Reminder Dial Tone (Off-Hook) upon Spanish SIP Alert-Info..........442
29.6.4 BRI Call Forwarding...............................................................................................442
29.7 Call Waiting........................................................................................................443
29.8 Message Waiting Indication................................................................................444
29.9 Caller ID.............................................................................................................447
29.9.1 Caller ID Detection / Generation on the Tel Side ..................................................447
29.9.2 Debugging a Caller ID Detection on FXO..............................................................448
29.9.3 Caller ID on the IP Side.........................................................................................448
29.10Three-Way Conferencing....................................................................................449
29.11Emergency E911 Phone Number Services.........................................................452
29.11.1 FXS Device Emulating PSAP using DID Loop-Start Lines....................................452
29.11.2 FXO Device Interworking SIP E911 Calls from Service Provider's IP Network to
PSAP DID Lines .................................................................................................................455
29.11.3 Pre-empting Existing Calls for E911 IP-to-Tel Calls..............................................458
29.11.4 Enhanced 9-1-1 Support for Lync Server 2010.....................................................459
29.11.4.1About E9-1-1 Services ...........................................................................459
29.11.4.2Microsoft Lync Server 2010 and E9-1-1.................................................460
29.11.4.3AudioCodes ELIN Gateway for Lync Server 2010 E9-1-1 Calls to PSTN
464
29.11.4.4Configuring AudioCodes ELIN Gateway................................................469
29.12Multilevel Precedence and Preemption...............................................................472
29.12.1 MLPP Preemption Events in SIP Reason Header ................................................474
29.12.2 Precedence Ring Tone..........................................................................................475
29.13Denial of Collect Calls ........................................................................................475
29.14Configuring Multi-Line Extensions and Supplementary Services ........................476
29.15Detecting Collect Calls .......................................................................................479
29.16Advice of Charge Services for Euro ISDN ..........................................................479
29.17Configuring Charge Codes.................................................................................481
29.18Configuring Voice Mail........................................................................................482

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30 Analog Gateway ..............................................................................................485
30.1 Configuring Keypad Features.............................................................................485
30.2 Configuring Metering Tones ...............................................................................487
30.3 Configuring FXO Settings...................................................................................488
30.4 Configuring Authentication..................................................................................489
30.5 Configuring Automatic Dialing ............................................................................490
30.6 Configuring Caller Display Information................................................................492
30.7 Configuring Call Forward....................................................................................493
30.8 Configuring Caller ID Permissions......................................................................495
30.9 Configuring Call Waiting.....................................................................................496
30.10Rejecting Anonymous Calls................................................................................498
30.11Configuring FXS Distinctive Ringing and Call Waiting Tones per
Source/Destination Number.........................................................................................498
30.12FXS/FXO Coefficient Types................................................................................499
30.13FXO Operating Modes........................................................................................500
30.13.1 FXO Operations for IP-to-Tel Calls........................................................................500
30.13.1.1One-Stage Dialing..................................................................................501
30.13.1.2Two-Stage Dialing..................................................................................502
30.13.1.3DID Wink ................................................................................................502
30.13.2 FXO Operations for Tel-to-IP Calls........................................................................503
30.13.2.1Automatic Dialing ...................................................................................503
30.13.2.2Collecting Digits Mode............................................................................504
30.13.2.3FXO Supplementary Services................................................................504
30.13.3 Call Termination on FXO Devices .........................................................................505
30.13.3.1Calls Termination by PBX ......................................................................505
30.13.3.2Call Termination before Call Establishment...........................................506
30.13.3.3Ring Detection Timeout..........................................................................506
30.14Remote PBX Extension between FXO and FXS Devices ...................................506
30.14.1 Dialing from Remote Extension (Phone at FXS)...................................................507
30.14.2 Dialing from PBX Line or PSTN.............................................................................507
30.14.3 Message Waiting Indication for Remote Extensions.............................................508
30.14.4 Call Waiting for Remote Extensions......................................................................508
30.14.5 FXS Gateway Configuration..................................................................................509
30.14.6 FXO Gateway Configuration..................................................................................510
Session Border Controller Application................................................................511
31 SBC Overview..................................................................................................513
31.1 SIP Network Definitions......................................................................................514
31.2 SIP Dialog Initiation Process ..............................................................................514
31.3 User Registration................................................................................................516
31.3.1 Initial Registration Request Processing.................................................................517
31.3.2 SBC Users Registration Database ........................................................................517
31.3.3 Routing using Users Registration Database..........................................................518
31.3.4 Registration Refreshes..........................................................................................518
31.3.5 Registration Restriction Control.............................................................................519
31.4 SBC Media Handling..........................................................................................520
31.4.1 Media Anchoring without Transcoding (Transparent) ...........................................521
31.4.2 No Media Anchoring..............................................................................................522
31.4.3 Restricting Coders .................................................................................................523
31.4.4 Prioritizing Coder List in SDP Offer.......................................................................524
31.4.5 SRTP-RTP and SRTP-SRTP Transcoding ...........................................................524

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31.4.6 Multiple RTP Media Streams per Call Session .....................................................525
31.5 Limiting SBC Call Duration.................................................................................525
31.6 SBC Authentication ............................................................................................525
31.6.1 SIP Authentication Server Functionality................................................................525
31.6.2 User Authentication based on RADIUS.................................................................526
31.7 Interworking SIP Signaling..................................................................................526
31.7.1 Interworking SIP 3xx Redirect Responses............................................................526
31.7.1.1 Resultant INVITE Traversing Device .....................................................527
31.7.1.2 Local Handling of SIP 3xx......................................................................528
31.7.2 Interworking SIP Diversion and History-Info Headers...........................................528
31.7.3 Interworking SIP REFER Messages......................................................................529
31.7.4 Interworking SIP PRACK Messages .....................................................................530
31.7.5 Interworking SIP Session Timer ............................................................................530
31.7.6 Interworking SIP Early Media ................................................................................531
31.7.7 Interworking SIP re-INVITE Messages..................................................................533
31.7.8 Interworking SIP UPDATE Messages ...................................................................534
31.7.9 Interworking SIP re-INVITE to UPDATE................................................................534
31.7.10 Interworking Delayed Offer....................................................................................534
31.7.11 Interworking Call Hold............................................................................................534
31.8 Call Survivability.................................................................................................535
31.8.1 Auto-Provisioning of Subscriber-Specific Information for BroadWorks Server for
Survivability.........................................................................................................................535
31.8.2 BroadSoft's Shared Phone Line Call Appearance for SBC Survivability...............536
31.8.3 Call Survivability for Call Centers ..........................................................................537
31.8.4 Survivability Mode Display on Aastra IP Phones ..................................................539
31.9 Call Forking........................................................................................................539
31.9.1 Initiating SIP Call Forking ......................................................................................540
31.9.2 SIP Forking Initiated by SIP Proxy Server.............................................................541
31.9.3 Call Forking-based IP-to-IP Routing Rules............................................................541
31.10Alternative Routing on Detection of Failed SIP Response ..................................542
32 Enabling the SBC Application........................................................................543
33 Configuring General Settings ........................................................................545
33.1 Interworking Dialog Information in SIP NOTIFY Messages.................................545
34 Configuring Admission Control.....................................................................549
35 Configuring Coder Groups.............................................................................553
35.1 Configuring Allowed Audio Coder Groups ..........................................................553
35.2 Configuring Allowed Video Coder Groups ..........................................................554
36 Routing SBC....................................................................................................555
36.1 Configuring Classification Rules.........................................................................555
36.1.1 Classification Based on URI of Selected Header Example...................................561
36.2 Configuring Message Condition Rules................................................................562
36.3 Configuring SBC IP-to-IP Routing.......................................................................564
36.4 Configuring SIP Response Codes for Alternative Routing Reasons ...................573
37 SBC Manipulations..........................................................................................575
37.1 Configuring IP-to-IP Inbound Manipulations .......................................................577
37.2 Configuring IP-to-IP Outbound Manipulations.....................................................581
Cloud Resilience Package....................................................................................587

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38 CRP Overview..................................................................................................589
39 CRP Configuration..........................................................................................591
39.1 Enabling the CRP Application.............................................................................591
39.2 Configuring Call Survivability Mode ....................................................................592
39.3 Pre-Configured IP Groups..................................................................................593
39.4 Pre-Configured IP-to-IP Routing Rules...............................................................594
39.4.1 Normal Mode .........................................................................................................594
39.4.2 Emergency Mode...................................................................................................595
39.4.3 Auto Answer to Registrations ................................................................................595
39.5 Configuring PSTN Fallback ................................................................................596
Data-Router Configuration....................................................................................597
40 Introduction .....................................................................................................599
Maintenance...........................................................................................................601
41 Basic Maintenance..........................................................................................603
41.1 Resetting the Device ..........................................................................................603
41.2 Remotely Resetting Device using SIP NOTIFY ..................................................605
41.3 Locking and Unlocking the Device......................................................................605
41.4 Saving Configuration..........................................................................................606
42 Disconnecting Active Calls............................................................................607
43 Resetting Channels.........................................................................................609
43.1 Resetting an Analog Channel.............................................................................609
43.2 Restarting a B-Channel......................................................................................610
44 Disabling Analog Ports...................................................................................611
45 Locking and Unlocking Trunk Groups..........................................................613
46 Software Upgrade............................................................................................615
46.1 Loading Auxiliary Files........................................................................................615
46.1.1 Call Progress Tones File .......................................................................................616
46.1.1.1 Distinctive Ringing..................................................................................619
46.1.2 Prerecorded Tones File.........................................................................................621
46.1.3 CAS Files...............................................................................................................621
46.1.4 Dial Plan File..........................................................................................................622
46.1.4.1 Creating a Dial Plan File.........................................................................622
46.1.4.2 Dialing Plans for Digit Collection............................................................622
46.1.4.3 Dial Plan Prefix Tags for Routing...........................................................624
46.1.4.4 Obtaining IP Destination from Dial Plan File..........................................628
46.1.4.5 Modifying ISDN-to-IP Calling Party Number..........................................629
46.1.5 User Information File .............................................................................................630
46.1.5.1 Enabling the User Info Table..................................................................630
46.1.5.2 Gateway User Information for PBX Extensions and "Global" Numbers.630
46.1.5.3 User Information File for SBC User Database.......................................634
46.2 Software License Key.........................................................................................638
46.2.1 Obtaining the Software License Key File...............................................................638
46.2.2 Installing the Software License Key.......................................................................639
46.2.2.1 Installing Software License Key using Web Interface............................639

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Version 6.8 13 Mediant 500L MSBR
46.2.2.2 Installing Software License Key using CLI.............................................640
46.3 Software Upgrade Wizard...................................................................................641
46.4 Backing Up and Loading Configuration File........................................................646
47 Automatic Provisioning..................................................................................647
47.1 Automatic Configuration Methods.......................................................................647
47.1.1 DHCP-based Provisioning.....................................................................................647
47.1.2 HTTP-based Provisioning......................................................................................648
47.1.3 FTP-based Provisioning ........................................................................................649
47.1.4 Provisioning using AudioCodes EMS....................................................................649
47.2 HTTP/S-Based Provisioning using the Automatic Update Feature......................650
47.2.1 Files Provisioned by Automatic Update.................................................................650
47.2.2 File Location for Automatic Update .......................................................................651
47.2.3 Access Authentication with HTTP Server..............................................................652
47.2.4 Triggers for Automatic Update...............................................................................652
47.2.5 Querying Provisioning Server for Updated Files ...................................................653
47.2.6 File Download Sequence.......................................................................................656
47.2.7 Cyclic Redundancy Check on Downloaded Configuration Files ...........................657
47.2.8 MAC Address Automatically Inserted in Configuration File Name........................657
47.2.9 Automatic Update Configuration Examples...........................................................658
47.2.9.1 Automatic Update for Single Device ......................................................658
47.2.9.2 Automatic Update from Remote Servers ...............................................659
47.2.9.3 Automatic Update for Mass Deployment................................................661
47.3 Zero Configuration..............................................................................................663
47.3.1 Zero Configuration Process...................................................................................663
47.3.2 Configuring Zero Configuration .............................................................................665
47.3.3 Using Zero Configuration with Automatic Update .................................................667
47.4 Automatic Provisioning using USB Flash Drive...................................................668
48 Restoring Factory Defaults ............................................................................671
48.1 Restoring Defaults using CLI..............................................................................671
48.2 Restoring Defaults using Hardware Reset Button...............................................672
48.3 Restoring Defaults using an ini File ....................................................................672
49 Saving Current Configuration to a File and Sending it to Remote
Destination.............................................................................................................673
50 USB Storage Capabilities...............................................................................675
Status, Performance Monitoring and Reporting.................................................677
51 System Status .................................................................................................679
51.1 Viewing Device Information................................................................................679
51.2 Viewing Ethernet Port Information......................................................................680
52 Carrier-Grade Alarms......................................................................................681
52.1 Viewing Active Alarms........................................................................................681
52.2 Viewing Alarm History ........................................................................................681
53 Performance Monitoring.................................................................................683
53.1 Viewing MOS per Media Realm..........................................................................683
53.2 Configuring PacketSmart for Network Monitoring ...............................................684
53.3 Viewing Trunk Utilization ....................................................................................685

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53.4 Viewing Quality of Experience............................................................................687
53.5 Viewing Average Call Duration...........................................................................689
54 VoIP Status......................................................................................................691
54.1 Viewing Trunks & Channels Status.....................................................................691
54.2 Viewing Analog Port Information.........................................................................693
54.3 Viewing Active IP Interfaces...............................................................................693
54.4 Viewing Ethernet Device Status..........................................................................694
54.5 Viewing Static Routes Status..............................................................................694
54.6 Viewing Performance Statistics ..........................................................................695
54.7 Viewing CDR History..........................................................................................695
54.8 Viewing Call Counters........................................................................................697
54.9 Viewing Registered Users ..................................................................................699
54.10Viewing Registration Status................................................................................700
54.11Viewing Call Routing Status ...............................................................................701
54.12Viewing IP Connectivity......................................................................................702
55 Reporting Information to External Party.......................................................705
55.1 Configuring RTCP XR ........................................................................................705
55.2 Generating Call Detail Records ..........................................................................709
55.2.1 Configuring CDR Reporting...................................................................................710
55.2.2 CDR Field Description...........................................................................................710
55.2.2.1 CDR Fields for SBC Signaling ...............................................................710
55.2.2.2 CDR Fields for SBC Media.....................................................................713
55.2.2.3 CDR Fields for Gateway/IP-to-IP Application.........................................714
55.2.2.4 Release Reasons in CDR for Gateway Application...............................718
55.3 Configuring RADIUS Accounting........................................................................721
55.4 Event Notification using X-Detect Header...........................................................725
55.5 Querying Device Channel Resources using SIP OPTIONS................................728
56 Obtaining Status and Performance using a USB Flash Drive.....................729
Diagnostics............................................................................................................731
57 Syslog and Debug Recordings ......................................................................733
57.1 Syslog Message Format.....................................................................................733
57.1.1 Event Representation in Syslog Messages...........................................................734
57.1.2 Unique Device Identification in Syslog Messages.................................................736
57.1.3 Identifying AudioCodes Syslog Messages using Facility Levels...........................736
57.1.4 SNMP Alarms in Syslog Messages.......................................................................737
57.2 Enabling Syslog..................................................................................................737
57.3 Configuring Web Operations to Report to Syslog ...............................................739
57.4 Configuring Debug Recording ............................................................................740
57.5 Filtering Syslog Messages and Debug Recordings.............................................741
57.5.1 Filtering IP Network Traces ...................................................................................743
57.6 Viewing Syslog Messages..................................................................................745
57.7 Collecting Debug Recording Messages..............................................................746
57.8 Debug Capturing VoIP and Data-Router Traffic..................................................747
57.9 Debug Capturing on Physical VoIP Interfaces....................................................747
57.10Configuring Termination of Debug Capture Upon Event.....................................748

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Version 6.8 15 Mediant 500L MSBR
58 Self-Testing......................................................................................................749
59 Creating Core Dump and Debug Files upon Device Crash .........................751
60 Re-initializing Device with "Purified" Configuration....................................753
61 Analog Line Testing........................................................................................755
61.1 FXO Line Testing ...............................................................................................755
61.2 FXS Line Testing................................................................................................756
62 Testing SIP Signaling Calls............................................................................757
62.1 Configuring Test Call Endpoints .........................................................................757
62.2 Starting and Stopping Test Calls ........................................................................761
62.3 Viewing Test Call Statistics.................................................................................762
62.4 Configuring DTMF Tones for Test Calls..............................................................763
62.5 Configuring Basic Test Call ................................................................................764
62.6 Configuring SBC Test Call with External Proxy...................................................765
62.7 Test Call Configuration Examples.......................................................................766
63 Data-Router Debugging..................................................................................769
63.1 Loopback on WAN Interface Debugging.............................................................769
63.2 Performing a Traceroute.....................................................................................770
64 Pinging a Remote Host or IP Address...........................................................771
65 Troubleshooting using a USB Flash Drive....................................................773
Appendix ................................................................................................................775
66 Dialing Plan Notation for Routing and Manipulation....................................777
67 Configuration Parameters Reference............................................................779
67.1 Management Parameters...................................................................................779
67.1.1 General Parameters ..............................................................................................779
67.1.2 Web Parameters....................................................................................................781
67.1.3 Telnet Parameters.................................................................................................783
67.1.4 ini File Parameters.................................................................................................784
67.1.5 SNMP Parameters.................................................................................................784
67.1.6 TR-069 Parameters...............................................................................................788
67.1.7 Serial Parameters..................................................................................................790
67.1.8 Auxiliary and Configuration File Name Parameters ..............................................791
67.1.9 Automatic Update Parameters ..............................................................................792
67.2 Networking Parameters......................................................................................797
67.2.1 Multiple VoIP Network Interfaces and VLAN Parameters .....................................797
67.2.2 Routing Parameters...............................................................................................798
67.2.3 Quality of Service Parameters...............................................................................798
67.2.4 NAT Parameters....................................................................................................799
67.2.5 DNS Parameters....................................................................................................800
67.2.6 DHCP Parameters.................................................................................................801
67.2.7 NTP and Daylight Saving Time Parameters..........................................................802
67.3 Debugging and Diagnostics Parameters.............................................................804
67.3.1 General Parameters ..............................................................................................804
67.3.2 SIP Test Call Parameters......................................................................................806
67.3.3 Syslog, CDR and Debug Parameters....................................................................807
67.3.4 Resource Allocation Indication Parameters...........................................................812

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67.3.5 PacketSmart Parameters.......................................................................................813
67.4 Security Parameters...........................................................................................814
67.4.1 General Security Parameters ................................................................................814
67.4.2 HTTPS Parameters ...............................................................................................816
67.4.3 SRTP Parameters..................................................................................................817
67.4.4 TLS Parameters.....................................................................................................820
67.4.5 SSH Parameters....................................................................................................822
67.4.6 TAACS+ Parameters.............................................................................................823
67.4.7 IDS Parameters.....................................................................................................823
67.4.8 OCSP Parameters.................................................................................................825
67.5 Quality of Experience Parameters......................................................................826
67.6 Control Network Parameters ..............................................................................828
67.6.1 IP Group, Proxy, Registration and Authentication Parameters.............................828
67.6.2 Network Application Parameters ...........................................................................840
67.7 General SIP Parameters ....................................................................................842
67.8 Coders and Profile Parameters...........................................................................874
67.9 Channel Parameters...........................................................................................876
67.9.1 Voice Parameters..................................................................................................876
67.9.2 Coder Parameters .................................................................................................878
67.9.3 DTMF Parameters.................................................................................................880
67.9.4 RTP, RTCP and T.38 Parameters.........................................................................881
67.10Gateway and IP-to-IP Parameters......................................................................886
67.10.1 Fax and Modem Parameters.................................................................................886
67.10.2 DTMF and Hook-Flash Parameters.......................................................................893
67.10.3 Digit Collection and Dial Plan Parameters.............................................................898
67.10.4 Voice Mail Parameters...........................................................................................900
67.10.5 Supplementary Services Parameters....................................................................905
67.10.5.1Caller ID Parameters..............................................................................905
67.10.5.2Call Waiting Parameters.........................................................................910
67.10.5.3Call Forwarding Parameters ..................................................................912
67.10.5.4Message Waiting Indication Parameters................................................914
67.10.5.5Call Hold Parameters.............................................................................916
67.10.5.6Call Transfer Parameters.......................................................................918
67.10.5.7Multi-Line Extensions and Supplementary Services Parameters..........921
67.10.5.8Three-Way Conferencing Parameters ...................................................921
67.10.5.9MLPP and Emergency Call Parameters ................................................923
67.10.5.10 Call Cut-Through Parameters...........................................................929
67.10.5.11 Automatic Dialing Parameters..........................................................930
67.10.5.12 Direct Inward Dialing Parameters.....................................................930
67.10.5.13 ISDN BRI Parameters ......................................................................933
67.10.6 PSTN Parameters..................................................................................................934
67.10.6.1General Parameters...............................................................................934
67.10.6.2TDM Bus and Clock Timing Parameters................................................937
67.10.6.3CAS Parameters ....................................................................................939
67.10.6.4ISDN Parameters...................................................................................942
67.10.7 ISDN and CAS Interworking Parameters ..............................................................948
67.10.8 Answer and Disconnect Supervision Parameters .................................................963
67.10.9 Tone Parameters...................................................................................................968
67.10.9.1Telephony Tone Parameters..................................................................968
67.10.9.2Tone Detection Parameters ...................................................................975
67.10.9.3Metering Tone Parameters.....................................................................976
67.10.10 Telephone Keypad Sequence Parameters ......................................................978
67.10.11 FXO and FXS Parameters ...............................................................................981
67.10.12 Trunk Groups and Routing Parameters ...........................................................985
67.10.13 IP Connectivity Parameters..............................................................................993
67.10.14 Alternative Routing Parameters .......................................................................994
67.10.15 Number Manipulation Parameters....................................................................996

User's Manual Contents
Version 6.8 17 Mediant 500L MSBR
67.11SBC Parameters ..............................................................................................1006
67.12Standalone Survivability Parameters................................................................1020
67.13IP Media Parameters........................................................................................1025
67.14Services ...........................................................................................................1026
67.14.1 SIP-based Media Recording Parameters............................................................1026
67.14.2 RADIUS and LDAP Parameters..........................................................................1026
67.14.2.1General Parameters.............................................................................1026
67.14.2.2RADIUS Parameters ............................................................................1027
67.14.2.3LDAP Parameters ................................................................................1029
67.14.3 Least Cost Routing Parameters ..........................................................................1032
67.14.4 Call Setup Rules Parameters ..............................................................................1033
68 SBC and DSP Channel Capacity..................................................................1035
68.1 Signaling-Media Sessions & User Registrations...............................................1035
68.2 Channel Capacity and Capabilities...................................................................1037
69 Technical Specifications ..............................................................................1039

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User's Manual Notices
Version 6.8 19 Mediant 500L MSBR
Notice
This document describes AudioCodes Mediant 500L Multi-Service Business Router (MSBR).
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Before consulting this document, check the corresponding Release
Notes regarding feature preconditions and/or specific support in this release. In cases where
there are discrepancies between this document and the Release Notes, the information in the
Release Notes supersedes that in this document. Updates to this document and other
documents as well as software files can be downloaded by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2016 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: June-20-2016
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s
Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To
VoIP, 3GX, VocaNOM and CloudBond 365 are trademarks or registered trademarks of
AudioCodes Limited All other products or trademarks are property of their respective
owners. Product specifications are subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed
of with unsorted waste. Please contact your local recycling authority for disposal of this
product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.

User's Manual 20 Document #: LTRT-10466
Mediant 500L MSBR
Related Documentation
Manual Name
SIP CPE Release Notes
Mediant 500L MSBR Hardware Installation Manual
Complementary Guides
CLI Reference Guide
CPE Configuration Guide for IP Voice Mail
SNMP User's Guide
CWMP TR-069 & TR-104 Reference Guide
SBC Design Guide
Recommended Security Guidelines Configuration Note
SIP Message Manipulations Quick Reference Guide
SAS Application Configuration Guide
CAS Protocol Table Configuration Note
IP-to-IP Application Configuration Guide Ver. 6 8
Utility Guides
INI Viewer & Editor Utility User's Guide
DConvert User's Guide
AcBootP Utility User's Guide
CLI Wizard User's Guide
Notes and Warnings
Note: The device is an indoor unit and therefore, must be installed only INDOORS. In
addition, FXS and Ethernet port interface cabling must be routed only indoors and
must not exit the building.
Note: The scope of this document does not fully cover security aspects for deploying
the device in your environment. Security measures should be done in accordance
with your organization’s security policies. For basic security guidelines, refer to
AudioCodes Recommended Security Guidelines document.
Note: Throughout this manual, unless otherwise specified, the term device refers to
the Mediant 500L MSBR product.