Auerswald COMpact 3000 analog User manual

Operating Manual
Installation, Operation and Configuration
PBXs
COMpact 3000 analog
COMpact 3000 ISDN
COMpact 3000 VoIP

2COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020
Table of Contents
Important Information .......................................................................................................... 20
Symbols and Signal Words Used........................................................................................... 21
Safety Information .................................................................................................................. 22
Proper Use ............................................................................................................................. 25
Product Details ....................................................................................................................... 26
Using Different Telephone Types ........................................................................................... 32
Technical Data........................................................................................................................ 34
Minimum Requirements PC ................................................................................................... 38
Copyright and Trademarks..................................................................................................... 39
Environmental Notice ............................................................................................................. 40
Installation and Commissioning ......................................................................................... 41
Preparation............................................................................................................................. 42
Important Information on the Installation Site .................................................................... 42
Assembling the PBX (Use as Desktop Device) ................................................................. 43
Wall Mounting of the PBX.................................................................................................. 43
Removing the Cover Panel................................................................................................ 44
Overview of the Connections and Other Device Components .......................................... 45
Plugging in the Module ...................................................................................................... 51
Network Provider.................................................................................................................... 53
Connecting the Analogue Connection Directly to the External Analogue Port .................. 54
Connecting an ISDN Connection (NT) Directly to the External S0Port............................. 55
Connecting the Ethernet Port with the Internet.................................................................. 56
Analogue End Devices........................................................................................................... 59
Connecting Analogue End Devices Directly to the Internal a/b Port ................................. 59
Installing Cables and Wall Sockets at the Internal a/b Port ............................................... 60
ISDN End Devices.................................................................................................................. 62
Connecting ISDN End Devices Directly to the Internal S0Port ......................................... 62
Available Bus Variants for the Installation of an Internal S0Bus........................................ 63
Connecting the Cable and the Wall Sockets to the Internal S0Port (Internal S0Bus) ...... 65
Connecting ISDN End Devices Directly to the internal UP0 Port ....................................... 66
Connecting the Cable and the Wall Sockets to the Internal UP0 Port................................ 68
VoIP End Devices................................................................................................................... 71
Connecting VoIP End Devices to the Ethernet Port .......................................................... 71

COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020 3
Printers and Storage Media.................................................................................................... 73
Connecting the USB Printer and Storage Media to the USB Host .................................... 73
Inserting the SD Memory Card .......................................................................................... 74
Commissioning....................................................................................................................... 75
Turning on the PBX ........................................................................................................... 75
Connecting the PC ............................................................................................................ 76
Putting Standard ISDN End Devices into Operation.......................................................... 77
Putting ISDN System Telephones into Operation.............................................................. 78
Putting VoIP End Devices into Operation .......................................................................... 78
Putting VoIP System Telephones into Operation............................................................... 78
Basic Knowledge Configuration Manager ......................................................................... 80
Configuration Manager...........................................................................................................81
Opening the Configuration Manager ................................................................................. 81
Operating Instructions for the Configuration Manager....................................................... 83
Selecting the Language..................................................................................................... 88
Configuring the Portal Page .............................................................................................. 89
Switching Between Standard and Expert Views ................................................................ 90
Using the Configuration Wizard......................................................................................... 90
Configuring the Port on the Web Server............................................................................ 91
Configuring the Maximum Number of Simultaneously Logged-in Users ........................... 91
Configuring the Time Lapse for Forced Logout ................................................................. 92
Help........................................................................................................................................ 93
Opening Help..................................................................................................................... 93
Navigating in the Help Window.......................................................................................... 93
Searching in Help .............................................................................................................. 96
Printing from within the Help.............................................................................................. 97
Icons in the Help Window .................................................................................................. 97
Telephoning .......................................................................................................................... 99
Incoming Calls...................................................................................................................... 100
Accepting Incoming Calls ................................................................................................ 100
Call Waiting Calls ................................................................................................................. 101
Options During a Call Waiting Call .................................................................................. 101
Rejecting a Call Waiting Call ........................................................................................... 101
Accepting the Call Waiting Call........................................................................................ 102
Disconnecting the Current Call and Accepting the Call Waiting Call............................... 102

4COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020
Outgoing Calls...................................................................................................................... 104
Options for Outgoing Calls .............................................................................................. 104
Initiating an Internal Call .................................................................................................. 105
Initiating an External Call................................................................................................. 105
Initiating External Calls with Number Presentation Suppression..................................... 105
Dialling a Telephone Number on Direct Exchange Line Access...................................... 106
Options for Unsuccessful Calls........................................................................................ 107
Initiating Internal Callback on Busy ................................................................................. 108
Initiating External Callback on Busy ................................................................................ 108
Deleting Callback on Busy............................................................................................... 110
Initiating Reservation of Exchange Line on Busy ............................................................ 110
Initiating Internal Callback on No Response.....................................................................111
Initiating External Callback on No Response ...................................................................111
Initiating Priority Call for Do-Not-Disturb.......................................................................... 112
Terminating a Query Call ................................................................................................. 113
Query Calls........................................................................................................................... 114
Initiating a Query Call ...................................................................................................... 114
Options during a Query Call ............................................................................................ 115
Splitting ............................................................................................................................ 115
Terminating One of the Two Calls.................................................................................... 116
Connecting Both Communication Partners ..................................................................... 117
Initiating a Query Call to Third Subscriber....................................................................... 117
Transfer ................................................................................................................................ 119
Options for Transferring a Call......................................................................................... 119
Transferring with Announcement..................................................................................... 120
Transferring without Announcement................................................................................ 121
Placing External Communication Partner in Waiting Loop .............................................. 121
Calling a Third Subscriber and Transferring to an Active Communication Partner ......... 122
Conference Calls.................................................................................................................. 124
Initiating Conference Calls............................................................................................... 124
Options during a Conference Call ................................................................................... 124
Initiating Splitting during a Conference Call..................................................................... 125
Connecting Both Conference Call Partners..................................................................... 125
Ending Conference Call................................................................................................... 126

COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020 5
Telephone Book and Lists................................................................................................. 127
Telephone Book.................................................................................................................... 128
Short-code Numbers ....................................................................................................... 128
Opening the Telephone Book .......................................................................................... 128
Dialling from the Telephone Book (Soft Call) ................................................................... 129
Creating Entries .............................................................................................................. 129
Importing the Telephone Book......................................................................................... 131
Exporting the Telephone Book......................................................................................... 132
Overview of the Telephone Book Entries......................................................................... 133
Call Data............................................................................................................................... 134
Contents of the Call Data Record.................................................................................... 134
Opening the Call Data List .............................................................................................. 134
Columns on the Call Data List ......................................................................................... 135
Exporting the Call Data List ............................................................................................ 140
Deleting Call Data ........................................................................................................... 141
Dialling from the Call Charge Data List (Soft Call)........................................................... 141
Configuring the Display .................................................................................................. 142
Switching Automatic Memory Overwriting On/Off ........................................................... 143
Switching the Special Dial Tone On/Off when Call Data Memory Full ............................. 144
Configuring Calls to be Recorded for the Call Data List ................................................. 145
Switching Partial Telephone Number Privacy for Private Calls On/Off ............................ 146
Configuring a Currency Name ......................................................................................... 147
Configuring the Cost per Call Unit ................................................................................... 147
Configuring the Billing Factor .......................................................................................... 148
Switching Charge Information On/Off .............................................................................. 149
Deleting the List of Single Call Records .......................................................................... 150
Switching Authorization for Deleting Single Call Records On/Off.................................... 151
Voice Mailboxes and Fax Boxes ....................................................................................... 152
Memory Management for the Voice Mail and Fax Function................................................. 153

6COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020
Voice Mailbox ....................................................................................................................... 154
Configuring a Voice Mailbox ............................................................................................ 154
Creating a Voice Mailbox................................................................................................. 154
Switching a Voice Mailbox On/Off.................................................................................... 155
Selecting an Announcement for the Voice Mailbox ......................................................... 158
Recording, Saving, Listening to and Deleting an Announcement for Voice Mailboxes ... 159
Switching Message Recording On/Off............................................................................. 165
Configuring the Maximum Recording Time per Call........................................................ 165
Configuring the Maximum Recording Time for One Voice Mailbox ................................. 166
Configuring the Maximum Recording Time for All Voice Mailboxes ................................ 167
Switching Automatic Cleanup for a Voice Mailbox On/Off............................................... 167
Querying the Voice Mailbox ............................................................................................ 168
Executing Remote Access............................................................................................... 170
Configuring the PIN for Remote Access.......................................................................... 171
Switching the Info Call On/Off.......................................................................................... 172
Importing Language Files ............................................................................................... 173
Fax Box ................................................................................................................................ 174
Creating a Fax Box.......................................................................................................... 174
Switching the Fax Box On/Off.......................................................................................... 175
Entering a Fax ID............................................................................................................. 176
Switching Automatic Cleanup for a Fax Box On/Off........................................................ 177
Querying the Fax Box...................................................................................................... 177
Fax Transfer ....................................................................................................................179
Switching ECM (Error Correction Mode) for Fax Transmission On/Off ........................... 183
RSS Feed............................................................................................................................. 185
Configuring RSS Feeds................................................................................................... 185
Switching RSS Feeds On/Off .......................................................................................... 185
Assigning Topics for RSS Feeds ..................................................................................... 186
Subscribing to an RSS Feed ........................................................................................... 187
E-mail ................................................................................................................................... 189
Switching E-mail Message Sending On/Off..................................................................... 189
Configuring the Outgoing Mail Server ............................................................................. 190
Functions ............................................................................................................................ 193
Exchange Line Authorization................................................................................................ 195
Configuring Exchange Line Authorization ....................................................................... 195

COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020 7
Exchange Line Transfer ....................................................................................................... 197
Exchange Line Transfer Sequence ................................................................................. 197
Configuring an Exchange Line Transfer .......................................................................... 197
Configuring the Exchange Line Settings for Exchange Line Access to be Transferred .. 198
Switching the Callback Option On/Off ............................................................................. 199
Configuring Subscribers for the Charge Burden.............................................................. 200
Configuring the Time Limit for Initiating an External Call................................................. 200
Call Waiting .......................................................................................................................... 202
Switching Call Waiting On/Off.......................................................................................... 202
Do-not-disturb....................................................................................................................... 203
Switching the Do-not-Disturb Function On/Off................................................................. 203
Call Forwarding .................................................................................................................... 205
Call Forwarding for External Numbers ............................................................................ 205
Kinds of Call Forwarding ................................................................................................. 205
Switching Call Forwarding for External Numbers On/Off................................................. 206
Switching Authorization for Configuring Features on the Exchange Line On/Off ............ 211
Configuring the Use of the Feature via the PBX or the Network Provider....................... 211
Switching the Use of Any Available Call Channels On/Off .............................................. 213
Configuring the Delay Time for Call Forwarding for External Numbers on No Reply ...... 213
Overview of Call Forwarding for External Numbers......................................................... 214
Baby Call.............................................................................................................................. 215
Switching Baby Call On/Off ............................................................................................. 215
Entering the Delay Time for Baby Call............................................................................. 217
Busy on Busy ....................................................................................................................... 218
Switching Busy on Busy On/Off....................................................................................... 218
Call Through......................................................................................................................... 219
The Call Through Sequence............................................................................................ 219
Configuring Call Through ................................................................................................ 219
Switching LCR for Call Through Calls On/Off.................................................................. 220
Configuring the Maximum Duration for External Call Through Calls ............................... 220
Configuring the Exchange Line Settings for Call Through Calls...................................... 221
Configuring Call Assignments.......................................................................................... 222
Creating Call Through Users ........................................................................................... 223
Boss/Secretary Function ...................................................................................................... 224
Configuring the Boss/Secretary Function ........................................................................ 224
CLIP Texts ............................................................................................................................ 225
Configuring CLIP Texts.................................................................................................... 225

8COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020
Call Deblocker (Outgoing) – Release Codes ....................................................................... 227
Switching the Call Deblocker (outgoing) On/Off .............................................................. 227
Creating a Call Deblocker (Outgoing).............................................................................. 228
Overview of Configured Call Deblocker (Outgoing)......................................................... 229
Call Deblocker (Incoming) – VIP Numbers........................................................................... 230
Switching the Call Deblocker (Incoming) On/Off ............................................................. 230
Creating a Call Deblocker (Incoming).............................................................................. 231
Overview of Configured Call Deblockers (Incoming) ....................................................... 232
Targeted Exchange Line Access .......................................................................................... 234
Initiating Targeted Exchange Line Access....................................................................... 234
Targeted VoIP Access Point................................................................................................. 235
Initiating Targeted VoIP Access ....................................................................................... 235
InterCom Announcement/Handsfree.................................................................................... 237
InterCom Announcement / InterCom Handsfree Procedure............................................ 237
Initiating InterCom Announcement/Handsfree................................................................. 237
Switching InterCom Permission On/Off ........................................................................... 238
Configuration Switchover ..................................................................................................... 240
Configuration-dependent Functions ................................................................................ 240
Carrying out a Configuration Switchover Manually.......................................................... 240
Switching Authorisation for Configuration Switchover On/Off.......................................... 242
Creating Configurations................................................................................................... 243
Copying Configurations ................................................................................................... 243
Switching Automatic Configuration Switchover On/Off.................................................... 245
Creating Switching Times for Switching the Configuration .............................................. 246
Copying Switching Times ................................................................................................ 247
Overview of the Configured Switching Times .................................................................. 248
Short-code Authorization ..................................................................................................... 249
Switching Short-code Dialling Number Authority On/Off ................................................. 249
LAN-TAPI ............................................................................................................................. 250
LAN-TAPI Functions ........................................................................................................ 250
Configuring Subscribers for LAN-TAPI ............................................................................ 250
Configuring the Network Port on the TAPI Server ........................................................... 251
Configuring the Password for the Network Connection on the TAPI Server.................... 252
Installing TAPI driver (TSP) ............................................................................................. 252
Restarting the TAPI Server .............................................................................................. 253
Checking the Function of the LAN-TAPI .......................................................................... 254

COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020 9
LCR ...................................................................................................................................... 256
LCR Sequence ................................................................................................................ 256
Configuring LCR .............................................................................................................. 256
Switching LCR on the External Connection On/Off ......................................................... 257
Configuring Subscribers for LCR .................................................................................... 258
Importing the LCR Configuration (Providers, Tariff Groups and Data) ............................ 259
Creating Providers........................................................................................................... 259
Creating Default Networks Based on a Provider Area Code........................................... 260
Creating Networks Manually............................................................................................ 261
Creating Prefixes for Networks Manually ........................................................................ 262
Creating Tariff Information for Networks .......................................................................... 263
Reading the LCR Configuration from the PBX ................................................................ 266
Network Printer..................................................................................................................... 267
Adding a Printer............................................................................................................... 267
Network Memory ..................................................................................................................269
Configuring the Network Memory ................................................................................... 269
Accessing the Network Memory via FTP......................................................................... 270
Call Parking.......................................................................................................................... 272
Sequence of Call Parking ................................................................................................ 272
Parking the Call Internally................................................................................................ 272
Unparking the Call ........................................................................................................... 273
Unparking a Second Call During a Call ........................................................................... 273
Switching Authorization for Call Parking On/Off .............................................................. 274
Configuring the Internal Base Telephone Number for the Parking Zone ......................... 274
Configuring Hold Time ..................................................................................................... 276
Multi-path Call Forwarding ................................................................................................... 277
Switching Multi-path Call Forwarding On/Off................................................................... 277
Pickup................................................................................................................................... 280
Executing Pickup ............................................................................................................. 280
Picking up during a Call................................................................................................... 281
Switching Authorization for Pickup On/Off....................................................................... 281
Switching Call Pickup On/Off........................................................................................... 282
Carrying out a Call Pickup ............................................................................................... 283
Private (Personalized) Exchange Line Access..................................................................... 284
Various Configurable Functions for Personal and Business Calls................................... 284
Initiating Private Exchange Line Access.......................................................................... 284
Initiating Private Exchange Line Access without a PIN .................................................. 285
Switching Authorization for Private Exchange Line Access without PIN Entry On/Off .... 285

10 COMpact 3000 analog/ISDN/VoIP - Firmware V4.0 - Operating Manual V06 12/2020
Room Monitoring.................................................................................................................. 287
Switching Room Monitoring On ....................................................................................... 287
Carrying out Room Monitoring......................................................................................... 287
Switching Room Monitoring Off ....................................................................................... 289
Configuring the External PIN ........................................................................................... 289
Configuring the Remote Switching Number .................................................................... 291
Telephone Number Display (CLIP)....................................................................................... 292
Switching CLIP Information On/Off.................................................................................. 292
Switching Extended CLIP Information On/Off.................................................................. 293
Switching CLIP Restriction Time On/Off.......................................................................... 294
Number Presentation ........................................................................................................... 295
Configuring Number Presentation ................................................................................... 295
Soft Call................................................................................................................................ 297
Dialling an External Telephone Number via the Portal Page........................................... 297
Call Restrictor (outgoing) – Restricted Numbers.................................................................. 298
Switching the Call Restrictor (Outgoing) On/Off .............................................................. 298
Creating a Call Restrictor (Outgoing) .............................................................................. 299
Overview of Configured Call Restrictors (Outgoing)........................................................ 300
Call Restrictor (Incoming) – Robinson Numbers .................................................................. 301
Switching the Call Restrictor (Incoming) On/Off .............................................................. 301
Creating a Call Restrictor (Incoming) .............................................................................. 302
Overview of Configured Call Restrictors (Incoming)........................................................ 303
Energy Savings Function (Economy Mode)......................................................................... 305
Switching Energy Savings Function (Economy Mode) On/Off ........................................ 305
VoIP/GSM Routing ............................................................................................................... 306
VoIP/GSM Routing Sequence ......................................................................................... 306
Entering Exception Telephone Numbers ......................................................................... 306
Switching Routing for CF via Exception Telephone Numbers On/Off.............................. 308
Importing Exception Telephone Numbers........................................................................ 309
Exporting Exception Telephone Numbers ...................................................................... 310
Music on Hold and Announcement ...................................................................................... 311
Configuring Music on Hold or Restoring Default Music on Hold...................................... 311
Recording and Configuring the Announcement for Music on Hold.................................. 314
Listening to and Switching the Announcement for Music on Hold On/Off ....................... 317
Configuring a Pause between Announcements............................................................... 318
Switching Music on Hold in the Call Phase On/Off.......................................................... 319