Auerswald COMpact 5200 Setup guide

Advanced Information
PBX for Internet/ISDN/Analogue Telephony
COMpact 5200
COMpact 5200R
COMpact 5500R

2COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Table of Contents
About this Instruction.............................................................................21
Functions, Uses, Concepts ....................................................................22
2nd Network Interface ................................................................................26
Action URL (HTTP Request).....................................................................28
Address Books ..........................................................................................30
Alarm.........................................................................................................31
Alarm Device .............................................................................................33
Exchange Line Authorisation, Call Deblocker and Call Restrictor ............34
Exchange Line Request ............................................................................36
Exchange Line Transfer ............................................................................38
Analogue Connection................................................................................40
Call Waiting ...............................................................................................41
PBX Time ..................................................................................................42
Do-not-disturb, Call Deblocker and Call Restrictor ...................................43
Automatic Reception .................................................................................45
Baby Call ...................................................................................................49
Busy-on-Busy ............................................................................................50
DISA (Call Through) ................................................................................51
Boss/Secretary Function ...........................................................................53
CLIP Texts.................................................................................................54
DECT Phones ...........................................................................................55

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 3
E-mail ........................................................................................................56
Remote Configuration and Alternative Connection Options......................58
Configuring the PBX Remotely with (Auerswald) Remote Access Server
via the Internet......................................................................................59
Configuring the PBX Remotely via the Internet (without (Auerswald)
Remote Access Server)........................................................................61
Configuring ISDN System Phones via the PBX (Internal) ....................62
Configuring ISDN System Phones Remotely via the External S 0 Port on
the PBX (Externally) ............................................................................64
Firmware Update.......................................................................................66
Distributing Firmware............................................................................67
Fixed Mobile Convergence (FMC) ............................................................69
Follow-me..................................................................................................71
Activation.................................................................................................73
Call Charge Information ............................................................................75
Call Allowance Account.............................................................................76
External Outgoing Call ..............................................................................78
Call Data ...................................................................................................80
Contents of the Call Data Record .........................................................81
Opening the Call Data List....................................................................82
Groups ......................................................................................................83
GSM Gateway...........................................................................................86
Hardware...................................................................................................88
Shutting Down and Switching Off..............................................................89
Hotel Function ...........................................................................................90
InterCom Announcement/Hands-Free ......................................................94

4COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Internal Phone Numbers ...........................................................................96
ISDN Connection ......................................................................................98
Calendar....................................................................................................99
Ringing Sequence...................................................................................100
Examples............................................................................................102
Ringtones ................................................................................................109
Backing Up and Recovering Configuration Data..................................... 111
Saving the Configuration for Automatic Upload onto a USB Memory Stick
112
Uploading the Configuration Automatically.........................................113
Configuration Switchover ........................................................................116
LAN-TAPI ................................................................................................120
Installing TAPI driver (TSP) ................................................................122
Checking the Function of the LAN-TAPI.............................................123
Loudspeaker Announcement ..................................................................126
LCR .........................................................................................................127
Macro numbers .......................................................................................129
MWI .........................................................................................................130
Restart.....................................................................................................131
Emergency Calls .....................................................................................133
Call Parking.............................................................................................137
Online Name Search...............................................................................138
Multi-path Call Forwarding ......................................................................140
Pick-up and Call Take-over .....................................................................141
Preliminary Pickup Query and Monitoring...............................................142

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 5
Pick-up of All Calls to Group Members ...................................................144
Private (Personalised) Exchange Line Access .......................................145
Profiles ....................................................................................................146
Project Assignment .................................................................................147
Provisioning for IP Phones......................................................................148
Provisioning Files ...............................................................................151
Relays (Actuators)...................................................................................154
Relay Operating Modes......................................................................155
Call Channel Reservation .......................................................................159
Phone Number Display (CLIP)................................................................160
Number Presentation ..............................................................................161
Call Forwarding .......................................................................................163
Call Forwarding for Subscribers .........................................................164
Call Forwarding for Groups ................................................................166
Call Forwarding for External Numbers ...............................................168
Call Distribution .......................................................................................170
Switch Input.............................................................................................172
Service Data............................................................................................173
Recording the D-Channel Protocol.....................................................173
Protection from Unauthorised Access.....................................................176
System messages...................................................................................179
Subscribers .............................................................................................181
Announcement before Answering ...........................................................182
Text Messages (Instant Messaging)........................................................184
Tones.......................................................................................................185

6COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Door Functions........................................................................................187
Transmission of the Display Name..........................................................188
Sub-System Operation............................................................................189
Transferring a Caller of the Main PBX to Another Subscriber on the Main
PBX from the Sub-System PBX .........................................................192
Transfer and Callback .............................................................................193
Voice mail/Fax Boxes ..............................................................................195
Management Voice Mail/Fax Function and Memory ..........................196
Messagerie vocale............................................................................196
Operating and Querying a Voice Mailbox ...........................................198
Fax Box ..............................................................................................201
Fax Transfer .......................................................................................203
VoIP.........................................................................................................209
Configuring External Internet Telephony ............................................209
Configuring Internal IP Telephony ......................................................210
Configuring Remote Extensions .........................................................212
VoIP/GSM Routing ..................................................................................215
Preferred Exchange Line ........................................................................218
Waiting Field Function.............................................................................219
Music on Hold and Announcement .........................................................223
Wake-up Functions .................................................................................224
Central Caller List....................................................................................225
Phoning..................................................................................................226
Using Different Phone Types ..................................................................227

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Incoming Calls.........................................................................................229
Accepting Incoming Calls ...................................................................229
Taking over a Call (Pick-up)................................................................230
Taking over a Call (Call Take-over).....................................................231
Accepting Door Call and Opening the Door .......................................232
Accepting an Alarm Call and Confirming the Alarm ...........................233
Call Waiting Calls ....................................................................................235
Rejecting a Call Waiting Call ..............................................................235
Accepting the Call Waiting Call...........................................................236
Disconnecting the Current Call and Accepting the Call Waiting Call..237
Outgoing Calls.........................................................................................238
Initiating an Internal Call .....................................................................240
Initiating an External Call....................................................................241
Initiating an External Call with Calling Line Identity Restriction ..........241
Initiating Private Exchange Line Access.............................................243
Initiating Private Exchange Line Access without a PIN ......................244
Initiating Targeted Exchange Line Access..........................................245
Force Public Exchange Call for Automatic Exchange Line Request ..246
Initiating Targeted VoIP Access ..........................................................247
Initiating Calls with Project Assignment..............................................248
Calling a Door and Opening the Door ................................................249
Initiating InterCom Announcement/Hands-Free .................................250
Initiating Loudspeaker Announcement ...............................................251

8COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Unsuccessful Outgoing Calls ..................................................................253
Initiating Internal Callback on Busy ....................................................253
Initiating External Callback on Busy ...................................................255
Deleting Callback on Busy..................................................................257
Initiating Reservation of Exchange Line on Busy ...............................258
Initiating Internal Callback on No Response.......................................259
Initiating External Callback on No Response .....................................260
Initiating Priority Call for Do-Not-Disturb.............................................261
Query Calls .............................................................................................262
Initiating a Query Call .........................................................................262
Ending a Query Call ...........................................................................264
Toggling between Conversations........................................................264
Ending One of the Two Calls ..............................................................265
Connecting Both Communication Partners ........................................266
Initiating Query Call to Third Subscriber.............................................267
Transferring .............................................................................................270
Transferring with Announcement........................................................270
Blind Transfer (Transferring without Announcement) .........................272
Placing Communication Partner in Waiting Loop ...............................273
Calling a Third Subscriber and Transferring to an Active Communication
Partner................................................................................................274
Parking the Call Internally (Call Parking)............................................276
Unparking the Call (Call Parking) .......................................................278
Conference Calls.....................................................................................279
Initiating Conference Calls..................................................................279
Initiating Toggling between Conversations during a Conference Call 280
Connecting Both Conference Call Partners........................................281
Ending Conference Call......................................................................282

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 9
Short Reference ....................................................................................283
Alarm.......................................................................................................286
Reservation of Exchange Line on Busy ..................................................290
Force Public Exchange Call for Automatic Exchange Line Request.......291
Call Waiting .............................................................................................292
Time and Date (of the PBX) ....................................................................293
Do-not-Disturb.........................................................................................294
Automatic Reception ...............................................................................295
Baby Call/Hotline.....................................................................................296
Call Through............................................................................................297
Remote Configuration (Releasing)..........................................................298
Hook Flash Timing ..................................................................................299
Follow-me................................................................................................300
Call Deblocker (Incoming).......................................................................303
Call Allowance Account...........................................................................304
Outgoing Calls.........................................................................................305
Call Data (Single Call Record) ................................................................307
Targeted Exchange Line Access.............................................................308
Targeted VoIP Access .............................................................................309
Groups ....................................................................................................310
Hotel Functions .......................................................................................312
Identification (IPv4 Address, Subnet Mask, Gateway, DHCP Client) ......313
InterCom Announcement/Handsfree Speaking.......................................316
Conference..............................................................................................317

10 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Configuration Switchover ........................................................................318
Loudspeaker Announcement ..................................................................319
Emergency Call Announcement..............................................................320
Call Parking.............................................................................................321
Multi-Path Call Forwarding......................................................................323
Pick-up and Call Take-over .....................................................................326
PIN ..........................................................................................................327
Private (Personalised) Exchange Line Access .......................................328
Project Assignment .................................................................................329
Relay .......................................................................................................330
Query and 3rd Call ..................................................................................333
Query and Transfer .................................................................................335
Callback on Busy ....................................................................................337
Callback on No Reply..............................................................................338
Call Forwarding for External Numbers ....................................................339
Call Forwarding for Groups .....................................................................345
Call Forwarding for Subscribers..............................................................350
Call Restrictor (Incoming)........................................................................353
Announcement before Answering ...........................................................354
Door Functions........................................................................................355
Voice Mailbox ..........................................................................................356
Music on Hold and Announcement .........................................................366
Wake-up Functions .................................................................................368

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 11
Configuration Manager.........................................................................371
Introduction to the Configuration Manager..............................................372
Opening the Configuration Manager ..................................................372
Operating Instructions for the Configuration Manager........................374
Information on the PBX ......................................................................377
Synthèses ..............................................................................................378
Plan de répartition des numéros d’identification ..........................378
Acheminement des appels ..............................................................379
Statut transferts d’appels ................................................................379
Groupes.............................................................................................380
Mots de passe abonné supplémentaires........................................380
Standard automatiques SVI .............................................................381
Fonction de messagerie vocale/télécopie......................................381
Heures de réveil................................................................................382
Plages horaires.................................................................................383
Ports ..................................................................................................383
Plan de répartition des numéros.....................................................383
Surveillance ...........................................................................................386
Diagnostic réseau.............................................................................386
Affectation ext. Canaux de communication...................................387
Statut comptes VoIP .........................................................................388
Statut abonnés internes...................................................................390
Statut relais IP...................................................................................395
Messages système...........................................................................396
Flux de données réseau...................................................................397
Messages d’état................................................................................398

12 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Help .........................................................................................................400
Opening Help......................................................................................400
Icons in the Help Window ...................................................................400
Navigating in the Help Window...........................................................402
Searching in the Help .........................................................................402
Printing Help Pages............................................................................403
Settings – Matériel ................................................................................404
Sélection des modules .........................................................................405
Settings Modules ................................................................................405
Configuration du port ...........................................................................406
Settings Ports .....................................................................................406
Settings – Réseaux publics..................................................................410
Indicatif ..................................................................................................411
Settings Exchange Line Request .......................................................411
Appels d’urgence ..................................................................................416
Settings Emergency Calls ..................................................................416
Connexions analogiques......................................................................421
Settings Analogue Connection ...........................................................421
Expert Configuration, Analogue Connection ......................................424
Connexions RNIS ..................................................................................437
Settings PTMP Connection ................................................................437
Expert Configuration PTMP Connection........................................441
Settings PBX Base Number/Bundle ...................................................460
Expert Configuration PTP Connection...........................................465
Settings Extension..............................................................................484
Settings Additional Numbers ..............................................................487

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 13
Voix sur IP (VoIP)...................................................................................490
Management VoIP Provider................................................................490
Settings VoIP Provider........................................................................492
Management VoIP Account ................................................................521
Settings VoIP Accounts ......................................................................523
Expert Settings PTMP Connection .....................................................533
Expert Settings PTP Connection ........................................................541
Settings Additional Numbers VoIP......................................................549
Acheminement des appels...................................................................551
Management Call Distribution ............................................................551
Settings Call Distribution ....................................................................555
Transfert d’appel ...................................................................................560
Settings Call Forwarding ....................................................................560
Settings – Abonnés (Abo) ....................................................................563
Numéros de téléphone .........................................................................564
Management Subscriber ....................................................................564
Provisioning d’IP...................................................................................570
Settings Provisioning ..........................................................................570
Management Provisioning Files .........................................................572
Profils .....................................................................................................577
Management Profile ...........................................................................577
Settings Subscriber Profiles ...............................................................578
Settings Profile Assignment................................................................593
Propriétés / Synthèse des fonctions ...................................................594
Settings Subscriber Properties ...........................................................594
Téléphones non attribués ....................................................................632
Managing Unassigned Phones...........................................................632

14 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Tous les abonnés ..................................................................................633
Settings all Subscribers ......................................................................633
Settings – Groupes ...............................................................................636
Numéros de téléphone .........................................................................637
Management Groups ..........................................................................637
Profils .....................................................................................................640
Management Profile ...........................................................................640
Settings Group Profiles.......................................................................641
Settings Profile Assignment................................................................658
Propriétés ..............................................................................................659
Settings Group Properties ..................................................................659
Settings – Périphériques ......................................................................681
Boîtes de messagerie vocale/télécopie ..............................................682
Management Voice Mail/Fax Boxes ...................................................682
Management Profile ...........................................................................689
Settings Profile Assignment................................................................690
Settings Voice Mail/Fax Function .......................................................691
Settings Voice Mailbox .......................................................................696
Settings Fax Box ................................................................................714
Assistant de périphériques ..................................................................724
Management Device Wizard ..............................................................724
Interphones............................................................................................736
Management Door Terminal ...............................................................736
Settings Door Terminal .......................................................................741
Settings Door Call...............................................................................743

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 15
Interfaces de paging .............................................................................747
Management Announcement Output..................................................747
Settings Announcement Output..........................................................750
Alarmes ..................................................................................................752
Management Alarm ............................................................................752
Settings Alarm ....................................................................................757
Settings Switch Input ..........................................................................761
Relais (actionneurs)..............................................................................762
Management Relays (Actuators) ........................................................762
Settings Relays (Actuators) ................................................................764
URL d’action..........................................................................................774
Management Action URL (HTTP Request) ........................................774
Settings Action URL (HTTP Request) ................................................780
Settings – Calendriers ..........................................................................782
Configurations.......................................................................................783
Management Configuration ................................................................783
Plages horaires .....................................................................................786
Management Switching Times............................................................786
Settings – Routage................................................................................789
Soft-LCR 4.0...........................................................................................790
Management LCR Subscribers ..........................................................790
Management LCR Providers ..............................................................791
Management Networks/LCR Import ...................................................792
Management Area Codes/Area Code Ranges...................................795
Management LCR Tables ...................................................................796

16 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Routage VoIP/GSM ................................................................................800
Settings VoIP/GSM Routing ...............................................................800
Settings – Fonctions.............................................................................805
Prise de la ligne principale...................................................................806
Settings for Exchange Line Transfer ..................................................806
Standard automatiques SVI..................................................................808
Management Automatic Reception ....................................................808
Settings for Automatic Receptions .....................................................810
DISA (Call Through) ..............................................................................817
Settings Call Through.........................................................................817
Textes CLIP............................................................................................822
Settings CLIP Texts ............................................................................822
Short-Code Macros ...............................................................................824
Management Macro Short-Code Number ..........................................824
Crédits de communication ...................................................................827
Settings Call Allowance Account ........................................................827
Fonction Hôtel .......................................................................................832
Settings Hotel Function ......................................................................832
Management Hotel Function ..............................................................836
Calendrier ..............................................................................................838
Management Calendars .....................................................................838
LAN-TAPI................................................................................................840
Settings LAN TAPI..............................................................................840
Parçage d’appels...................................................................................844
Settings Call Parking ..........................................................................844

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 17
Recherche de nom en ligne .................................................................846
Management Provider Online Name Search......................................846
Management Online Name Search Group Filters ..............................850
Settings Online Name Search Group Filters ......................................851
Settings Online Name Search Text Converter....................................854
File d’attente ..........................................................................................856
Settings Waiting Field .........................................................................856
Musique d’attente/Annonces ...............................................................858
Management Music On Hold and Announcements ............................858
Settings for Music On Hold and Announcements...............................861
Heures de réveil ....................................................................................867
Settings for Wake-Up Functions .........................................................867
Settings – Données des utilisateurs ...................................................871
Données d’appel ...................................................................................872
Management Call Data.......................................................................872
Call Data Column Settings .................................................................880
Settings Filter......................................................................................887
Settings Call Data...............................................................................890
Carnets d’adresses ...............................................................................894
Management Contacts & Assignment ................................................894
Settings Contacts ...............................................................................907
Settings Contact Groups ....................................................................910
Contact Group Authorisations Settings .............................................914
Settings Standard Contact Groups .....................................................918
Settings Address Books .....................................................................920
Information about Transfer via LDAP Server......................................924

18 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Numéros spéciaux ................................................................................926
Management Special Numbers ..........................................................926
Messages ...............................................................................................929
Management Messages .....................................................................929
Settings – Administration.....................................................................933
Données constructeur/opérateur ........................................................934
Management PBX, Dealer and Operator Data ...................................934
Activation...............................................................................................938
Management Activation ......................................................................938
Droits d’accès........................................................................................940
Configuring Access Authorisation.......................................................940
Sauvegarde de données.......................................................................941
Management Configuration Data........................................................941
Mise à jour/Redémarrage du firmware ................................................947
Management Firmware Updates ........................................................947
Date/Heure du système de télécommunication .................................954
Settings Date/Time of the PBX ...........................................................954
Configuration IP ....................................................................................959
Settings IP Configuration....................................................................959
Configuration VoIP................................................................................975
Settings VoIP ......................................................................................975
Configuration à distance ......................................................................980
Settings Remote Configuration...........................................................980
SIPS/SRTP interne (VoIP) .....................................................................985
Settings SIPS/SRTP...........................................................................985

COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018 19
Passerelle Internet VoIP .......................................................................991
Management VoIP Internet Gateway..................................................991
Liste des adresses IP bloquées et autorisées....................................993
Settings IP black- and whitelist...........................................................993
Certificats...............................................................................................997
Management Certificates....................................................................997
Courrier électronique..........................................................................1004
Settings Outgoing Mail Server..........................................................1004
Management Logo............................................................................1008
Management Internationalisation .....................................................1009
Settings Internationalisation .............................................................1011
Messages système..............................................................................1014
Settings System Message ................................................................1014
Logs......................................................................................................1020
Settings Logging...............................................................................1020
Données de service ............................................................................1023
Downloading Service Data ...............................................................1023
Appendix Matériel ...............................................................................1025
Status Displays on the LEDs .................................................................1026
Buttons ..................................................................................................1029
Performing a Restart Immediately by Pressing a Button..................1029
Restoring Firmware at the Touch of a Button ...................................1030
Restore Factory Settings at the Touch of a Button ...........................1032
Printers and Data Storage Devices at the USB Host ............................1034

20 COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Glossary...............................................................................................1035
Terminology...........................................................................................1036
A .......................................................................................................1036
B .......................................................................................................1037
C .......................................................................................................1037
D .......................................................................................................1039
E .......................................................................................................1042
F .......................................................................................................1043
G.......................................................................................................1044
H .......................................................................................................1044
I.........................................................................................................1045
J........................................................................................................1047
L........................................................................................................1047
M.......................................................................................................1048
N .......................................................................................................1049
O.......................................................................................................1050
P .......................................................................................................1050
Q.......................................................................................................1052
R .......................................................................................................1053
S .......................................................................................................1055
T .......................................................................................................1059
U .......................................................................................................1060
V .......................................................................................................1062
W ......................................................................................................1063
Abbreviations ........................................................................................1064
Index.....................................................................................................1069