Auerswald COMfortel 1500 Training manual

Commissioning Instructions
System Telephones and Answering Machine
COMfortel쏐1500
COMfortel쏐2500
COMfortel쏐2500 AB
COMfortel쏐Voicemail

Table of Contents
COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12 3
Important Information......................................................................................................... 4
Safety Information.................................................................................................................4
Symbols and Signal Words Used in the Manual...................................................................5
Proper Use............................................................................................................................5
Technical Data ...................................................................................................................... 7
Possible Number of System Telephones on Auerswald PBXs .............................................8
Information about the Accompanying Instructions ................................................................9
Preparation ........................................................................................................................ 10
Connecting the Key Extension Modules (only for COMfortel 2500)....................................10
Connecting the Receiver..................................................................................................... 12
Connecting a Headset (to the COMfortel 2500)..................................................................13
Connecting a Headset (to the COMfortel 1500)..................................................................14
Situating the Telephone ......................................................................................................15
Commissioning ................................................................................................................. 16
Putting the Telephone into Operation .................................................................................16
Commissioning the Answering Machine (only for COMfortel 2500)....................................18
Creating an Announcement for the Answering Machine (only for COMfortel 2500) ........... 20
Connecting the Telephone to a Computer (only for COMfortel 2500).................................21
Installing the COMfortel Set Configuration Software...........................................................22
Configuring the Telephone and Answering Machine via the Computer..............................23
Appendix............................................................................................................................ 25
Querying the firmware version/serial number ..................................................................... 25
Starting a Firmware Update ................................................................................................ 25
Distributing Firmware .......................................................................................................... 26
Releasing the COMfortel Voicemail Function (only for COMfortel 2500)............................27
Inserting the Lettering Label................................................................................................ 29
Cleaning the Telephone...................................................................................................... 30
Definition of Terms/Glossary............................................................................................... 30
Lettering Labels ................................................................................................................ 31
Index................................................................................................................................... 35
Table of Contents

Important Information
4COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12
This section includes necessary information for operating the devices safely. Before you put
the telephone into operation, it is absolutely necessary for you to read the safety information
described here and to make yourself familiar with the intended use of the device as well as
the technical information.
Safety Information
Warning: Improper use or replacement of the wall-mounted power supply
can cause a life-threatening electric shock or may damage or destroy the
device :
씮Therefore, when using the COMfortel Xtension30 key extension mod-
ules (not included in the package), only use the wall-mounted COMfor-
tel XT-PS power supply type No. 809.
씮Make sure the plug is inserted securely into the wall mains outlet. Loose
plugs or damaged outlets are a fire hazard.
씮Do not pull on the cable of the wall-mounted power supply. Carefully pull
the wall-mounted power supply out of the socket if you want to switch
off device power.
씮If the wall-mounted power supply becomes damaged: Cut off the mains
power in the house first before pulling the plug out of the wall-mounted
power supply.
씮Be sure to follow the applicable regulations when handling 230 V sys-
tem voltage and devices attached to the mains.
Warning: Touching a defective connection cable may cause a life-
threatening electric shock. Also any damage to the casing or to the device
itself may be hazardous to life and limb.
씮Only insert the plugs into the appropriate wall outlets.
씮Replace damaged connection lines immediately.
씮Repairs should be carried out immediately and only by an expert. Con-
tact your authorized dealer or the manufacturer directly.
씮Use original components only.
씮Do not touch the plug contacts with sharp, metallic or moist objects.
씮The device should not be carried by the cables.
씮Use the cable channels available on the back of the telephone to reduce
strain when carrying the device.
Warning: Liquids entering the casing can cause life-threatening electric
shocks or damage/destroy the device.
씮Select the installation location carefully and when cleaning the casing to
prevent liquids from entering the casing.
Important Information

Important Information
COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12 5
씮The telephone must not be used in wet environments (for example, bath
rooms).
Symbols and Signal Words Used in the Manual
Warning:
Warns of personal injury, for example, caused by hazardous electrical
voltage.
Caution:
Warns of damage to property.
Important:
Indicates possible application errors and conditions that, for example, could
cause function limitations or malfunctions during operation.
Note:
Indicates supplementary information.
Proper Use
Important: Auerswald products are not designed, manufactured or
intended for use or resale in environments requiring fail-safe performance,
such as in the operation of life-support systems and/or nuclear facilities.
Use or sale of our products for these purposes is only allowed with prior
written permission by Auerswald for each individual incident.
Important: Improper use may cause, e.g. functional restrictions or interfer-
ence, the destruction of the device or, in a worst case scenario, personal
injury.
씮If you are still not sure of the intended use of the product after reading
the following section, please contact your vendor.
The COMfortel 1500 and COMfortel 2500 are system telephones. System tele-
phones are intended exclusively for connecting to an internal S0or UP0 port of
the following PBXs from Auerswald: COMpact 2204 USB, COMpact 3000,
COMpact 2206 USB, COMpact 4406 DSL, COMpact 4410 USB, COMpact
5010 VoIP, COMpact 5020 VoIP, COMmander Basic (19"), COMmander
Basic.2 (19"), COMmander Business (19") and COMmander 6000/R/RX.

Important Information
6COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12
Note: For this purpose, some of the PBXs mentioned above have to be
equipped with a suitable module.
Note: Connecting to a PBX from another manufacturer or to the external
S0connection of a network provider is not intended.
System telephones are not cordless and are intended for use in closed, dry
rooms.
System telephones are different from “normal telephones” connected to PBXs
in that they are especially easy to use. Most of the functions available on the
PBXs such as internal and external calls, Do-not-Disturb and call forwarding can
be operated over the display or by simply pressing previously programmed but-
tons. In addition, the PBX system telephones support offered functions for tele-
phone switch boards (for example, the Waiting Field) and various telephone
number lists (for example, the telephone book or call list).
System telephones can be configured using not only the menu displayed on the
device but also using the computer software included in the package. The com-
puter required for this is either connected directly to the telephone USB port
(only for the COMfortel 2500) or to a computer port on the PBX.
System telephones make it possible to make calls not only using the connected
receiver but also via the integrated loudspeakers (hands-free calling). Another
option is to connect a headset (not included in the package).
The COMfortel 2500 supports the operation of cable-connected headsets as
well as wireless headsets (headsets with a DHSG interface, e.g. from Auers-
wald, Jabra or Plantronics). The COMfortel 1500 supports the operation of
cable-connected headsets. The connection to the COMfortel 1500 is made to
the receiver jack instead of to the receiver.
With up to three COMfortel Xtension30 key extension modules (not included in
the package) the COMfortel 2500 can be extended by freely programmable
function keys. The modules can be connected on the left or right of the tele-
phone at your choice. A fully extended telephone has 105 freely programmable
function keys available.
The COMfortel Voicemail software function (not included in the package; fee-
based activation at the Upgrade Center) and a commercially-available SD or
SDHC card (not included in the package) let you add an answering machine to
the COMfortel 2500.
Note: In the COMfortel 2500 AB (special COMfortel 2500 model), the
COMfortel Voicemail function and the SD card required for it are included
in the factory settings.

Important Information
COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12 7
Note: Accessory and service components are available at your authorized
dealer or in the Internet shop distriCOM at http://www.districom.de. (Ship-
ping only available in Germany and to Austria.)
Technical Data
Technical Data of the telephone
Operating voltage Voltage via internal S0port or UP0 port through the PBX;
COMfortel 2500 with COMfortel Xtension30: Voltage via wall-
mounted power supply is necessary; 230 V 쓒; 앧10%; 50 Hz
Wall-mounted power
supply
COMfortel XT-PS; type number 809
Power consumption COMfortel 1500: min. 0.5 W, max. 2 W
COMfortel 2500: min. 0.6 W, max. 2 W (without COMfortel
Xtension30 key extension modules)
System connection Internal S0port or UP0 port of one of the following PBX: COMmander
6000/R/RX, COMmander Business (19"), COMmander Basic.2 (19"),
COMmander Basic (19"), COMpact 5020 VoIP, COMpact 5010 VoIP,
COMpact 4410 USB, COMpact 4406 DSL, COMpact 2206 USB,
COMpact 3000 or COMpact 2204 USB
Computer/data interface COMfortel 1500: none
COMfortel 2500: USB
Displays 18 LEDs, some multi-coloured
COMfortel 1500: LCD, 128 x 32 pixels
COMfortel 2500: LCD, 128 x 64 pixels, white backlight
COMfortel Xtension30: 30 LEDs, multi-coloured
User elements COMfortel 1500: keypad, 11 function keys, 6 softkeys, 15 program-
mable function keys
COMfortel 2500: keypad, 11 function keys, 8 softkeys, 15 program-
mable function keys
COMfortel Xtension30: 30 programmable function keys
Handset Electret microphone, dynamic receiver, hearing aid compatible
Loudspeaker 8 Ohm, Ø 66 mm
Hook switch Magnetic switch contact
Casing Plastic material
Colours Dark blue, black

Important Information
8COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12
Possible Number of System Telephones on Auerswald PBXs
Important: The power consumption of the terminals on the internal S0and
UP0 ports on an Auerswald PBX may not exceed the listed values in the fol-
lowing table. If you would like to connect more than the number of system
telephones stated here, you must operate the additional COMfortel 2500s
with the wall-mounted COMfortel XT-PS power supply (type number 809).
Dimensions
(W x D x H)
COMfortel 1500: 261 mm x 216 mm x 89 mm
COMfortel 2500: 261 mm x 216 mm x 109 mm
COMfortel Xtension30: 146 mm x 216 mm x 55 mm
Weight COMfortel 1500: approx. 980 g
COMfortel 2500: approx. 1120 g
COMfortel Xtension30: approx. 410 g
Temperature range 0° to 40°C
Safety CE
Technical Data for Connecting a Headset
Current microphone consumption Max. 0.5 mA
Microphone sensitivity 45 dB
Loudspeaker impedance 150 Ohm
Loudspeaker sensitivity at 1 kHz 19.5 앧3 dBPa/V
Sound pressure limit 24 dBPa
Receiver jack pinout
(COMfortel 1500)
Headset jack pinout
(COMfortel 2500)
1 Microphone + 1 DHSG BUS_IN
2 Loudspeaker + 2 DHSG GND
3 Loudspeaker - 3 Microphone -
4 Microphone - 4 Loudspeaker -
5 Loudspeaker +
6 Microphone +
7 DHSG + 3.3 V
8 DHSG BUS_OUT
Technical Data of the telephone

Important Information
COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12 9
Important: If using the PBX COMmander Basic, COMmander Basic.2 and
COMmander Business, the max. power consumption also includes the ana-
logue ports. For each connected analogue subscriber, you must deduct
1 W from the max. power consumption.
Information about the Accompanying Instructions
Additional instructions: The operation and configuration of the telephones
and the answering machine are thoroughly described in the Operation and Con-
figuration Instructions. The Operation and Configuration Instructions are located
on the Auerswald Mega Disk included in the package under Manuals. In addition,
it is important to take note of the information about guarantee service, environ-
ment, CE compliance and conformity in the enclosed flyer “Conditions of guar-
antee, Information service”.
The latest information: After functional extensions have been installed during
a firmware update, you will receive current instructions on the support pages on
the Auerswald website (Internet address: www.auerswald.de).
Copyright and trademarks: Disseminating and reproducing these instructions,
as well as using and disclosing the contents, even in part, is permitted only with
our express permission. Offenders will be subject to claims for damages. All
rights reserved. © Auerswald GmbH & Co. KG, 38162 Cremlingen, 2012.
Microsoft Windows, Windows Vista and Internet Explorer are trademarks of
Microsoft Corporation registered in the USA and/or other countries.
PBX Max. power consumption of
the sum of all possible
internal S0and UP0 ports
Max. no. of COMfortel 1500
and COMfortel 2500 without
wall-mounted power supply
COMpact 2204 USB 2.5 W 1
COMpact 3000 2.5 W 1
COMpact 2206 USB 4 W 2
COMpact 4406 DSL 12 W (4 W per port) 6 (2 per port)
COMpact 4410 USB 12 W (4 W per port) 6 (2 per port)
COMpact 5010 VoIP 8 W (4 W per port) 4 (2 per port)
COMpact 5020 VoIP 24 W (4 W per port) 12 (2 per port)
COMmander Basic (19") 32 W (4 W per port) 16 (2 per port)
COMmander Basic.2 (19") 60 W (4 W per port) 30 (2 per port)
COMmander Business (19") 160 W (4 W per port) 80 (2 per port)
COMmander 6000/R 60 W (4 W per port) 30 (2 per port)
COMmander 6000RX 160 W (4 W per port) 80 (2 per port)

Preparation
10 COMfortel 1500/2500/2500 AB/COMfortel Voicemail - Firmware Version 4.4E - Commissioning Instructions 06 05/12
This section describes the preparations required before commissioning the device. This
includes connecting the key extension modules (not included in the package) as well as the
receiver and/or a headset (not included in the package). Furthermore, this includes installing
the telephone in a suitable location.
Connecting the Key Extension Modules (only for COMfortel 2500)
Requirements
– Up to three COMfortel Xtension30 key extension modules
– A wall-mounted COMfortel XT-PS power supply (
type number 809 )
– The installation material included with the key extension modules (interlock
connector, screws and connection cable).
– Telephone switched off (disconnected from the PBX and from the 230 V
mains power)
Steps to take
1. Place the telephone and the key extension modules to be connected on the
table in the position in which they are to be assembled.
Note: The key extension modules (up to three modules are possible) can
be attached to the right or left side of the telephone. A connection to both
sides is not possible.
2. Turn the telephone and the key extension modules upside down so that the
bottom is in front of you.
3. Use the interlock connector included in the package to put the components
together as shown in Fig. 1 on page 11 at the bottom.
Note: In Fig. 1 on page 11 the modules have been attached to the left side
next to the receiver.
4. Attach the interlock connector with the help of the four screws enclosed.
5. Insert the smaller plug (RJ-10) on the module connection cable enclosed
into the jack marked with on the bottom of the telephone.
6. Insert the larger plug (RJ-11) on the module connection cable enclosed into
the jack marked with on the bottom of the first key extension module.
7. Additional modules: Insert the smaller plug (RJ-10) on the module connec-
tion cable enclosed into the jack marked with on the bottom of the pre-
viously connected key extension module.
Preparation