Auerswald COMfortel VoIP 2500 AB User manual

Commissioning Instructions
VoIP System Telephone and Answering Machine
COMfortel쏐VoIP 2500 AB
COMfortel쏐Voicemail

Symbols Used
This symbol warns of personal injury, for example, caused by hazardous
electrical voltage.
This symbol warns of damage to property.
Definition of Terms/Glossary
Firmware
Operating software on the telephone or PBX that is stored in the device itself.
The device cannot function without firmware.
Firmware update
The process of updating the firmware to resolve problems and integrate new
features. To do this, the device establishes a connection to a server in order to
download the most current firmware (the device settings remain intact). Except
for the charges for the required telephone connection, the update is free of
charge.
Information about the Accompanying Instructions
Additional Instructions: Operation and configuration of the telephone and the
answering machine are thoroughly described in the configuration and operating
manual. They are located on the Auerswald Mega Disk included in the package
under Manuals. Also note the information about the guarantee, service,
environment, CE symbol and declaration of conformity in the insert "Conditions
of Guarantee, Information Service".
The Latest Information: After functional extensions have been installed during
a firmware update, you have access to the current instructions on the support
pages on the Auerswald web site (Internet address: www.auerswald.de).
Copyright: Disseminating and reproducing these instructions, as well as using
and disclosing the contents, even in part, is permitted only with our express
permission. Offenders will be subject to claims for damages. All rights reserved.
fAuerswald GmbH & Co. KG, 38162 Cremlingen, 2008

Table of Contents
3
Symbols Used ....................................................................................................................... 2
Definition of Terms/Glossary................................................................................................. 2
Information about the Accompanying Instructions ................................................................2
Important Information......................................................................................................... 4
Safety Information.................................................................................................................4
Proper Use............................................................................................................................5
Technical Data ...................................................................................................................... 6
Possible Number of System Telephones on Auerswald PBXs .............................................7
Data for Connecting a Headset............................................................................................. 7
Preparation .......................................................................................................................... 9
Connecting Key Extension Modules .....................................................................................9
Connecting the Receiver..................................................................................................... 11
Connecting the Headset...................................................................................................... 12
Situating the Telephone ......................................................................................................13
Commissioning ................................................................................................................. 14
Commissioning the Telephone............................................................................................ 14
Commissioning the Answering Machine .............................................................................17
Creating an Announcement for the Answering Machine.....................................................18
Connecting the Telephone to a PC.....................................................................................19
Configuring Telephone and Answering Machine via PC.....................................................20
Appendix............................................................................................................................ 23
Querying the IP Address of the Telephone.........................................................................23
Performing a Firmware Update........................................................................................... 23
Inserting the Lettering Label................................................................................................24
Cleaning the Telephone...................................................................................................... 25
Licence Information.......................................................................................................... 26
GPL and LGPL....................................................................................................................26
Other Licences.................................................................................................................... 34
Lettering Labels ................................................................................................................ 37
Index................................................................................................................................... 41
Table of Contents

Important Information
4
This section includes necessary information for operating the devices safely. Before you put
the telephone into operation, it is absolutely necessary for you to read the safety information
described here and to make yourself familiar with the intended use of the device as well as
the technical information.
Safety Information
Warning: Inappropriate use or incorrect replacement of the power plug can
result in a life-threatening electric shock or can damage or destroy or the
device :
씮Therefore, use only a power plug of type no. HW 824 or FW7577/EU/40.
씮Make sure it is inserted firmly and securely into the power socket. Wob-
bly connectors or cable sockets pose a fire risk.
씮Do not remove the power plug by pulling on the cable. If you would like
to disconnect the power supply, pull the power plug itself.
씮If the power plug is damaged, first unscrew the fuse for the power supply
before pulling out the power plug.
씮When handling 230 V system voltage and devices attached to mains,
be sure to adhere to the applicable regulations.
Warning: Touching defective connection lines can result in a life-threaten-
ing electric shock. In addition, any damage to the casing or to the device
itself can be life-threatening.
씮Only connect the device connection cable with sockets that are
designed for that purpose.
씮Replace damaged connection lines immediately.
씮Always have a professional carry out repairs immediately. Please con-
tact your dealer or the manufacturer directly.
씮Use only original accessories.
씮Do not touch the contact points with pointed, metallic or moist objects.
씮Do not carry the device by the connection cables.
씮Use the cable channels at the bottom of the telephone to carry the load.
Warning: Any liquid that penetrates the casing can result in a life-threaten-
ing electric shock or can damage or destroy or the device.
씮Carefully select the location for installing the device and take care when
cleaning the casing to ensure that no liquid can penetrate the casing.
씮Never make calls in humid rooms (for example, in the bathroom).
Important Information

Important Information
5
Proper Use
Important: Auerswald products are not designed, manufactured, or
intended for use or resale in environments requiring fail-safe performance,
such as in the operation of life-support systems and/or nuclear facilities.
Use or sale of our products for these purposes is only allowed with prior
written permission by Auerswald for each individual incident.
Important: Improper use may cause, for example, functional restrictions or
interference, the destruction of the device or, in a worst case scenario, per-
sonal injury.
씮If you are still not sure of the intended use of the product after reading
the following section, please contact your vendor.
The COMfortel VoIP 2500 AB is a VoIP system telephone. The device is
designed to be integrated in a local network (LAN) as a VoIP end device on one
of the following Auerswald PBXs:
COMmander Basic.2 (19")
COMmander Business (19")
COMpact 5010 VoIP
COMpact 5020 VoIP
Important: To support internal IP telephony, the PBX needs firmware ver-
sion 3.0.
Note: This device is not designed to be connected to a PBX from another
manufacturer.
The system telephone is not cordless and is intended for use in closed, dry
rooms.
The system telephone is different from “normal telephones” connected to PBXs
in that it is especially easy to use, among other things. Most of the functions
available on the PBXs such as internal and external calls, call protection and call
forwarding can be operated over the display or by simply pressing previously
programmed buttons. In addition, the PBX system telephone supports offered
functions for telephone switch boards (for example, the Waiting Field) and var-
ious telephone number lists (for example, the telephone book or call list).
The system telephone can be configured either using the menu on the tele-
phone display or via the configuration manager that is accessible via the web
server integrated in the telephone. The required PC is connected either directly
to an Ethernet port on the telephone (see Fig. 6 on page 20) or must be in the
same network.

Important Information
6
The system telephone allows you to make calls by using both the connected
receiver and the integrated loud speakers (hands-free calling). Another option
is to connect a headset (not included in the package).
The system telephone supports the operation of cable-connected headsets as
well as wireless headsets (headsets with a DHSG interface, for example, from
GN and Plantronics).
Up to three COMfortel Xtension30 key extension modules (not included in the
delivery) can be attached to the system telephone in order to add freely pro-
grammable function keys. The modules can be attached on either the left or the
right side of the telephone. A completely extended system provides 105 freely
programmable function keys.
The integrated answering machine can be put into operation by inserting the
USB memory stick included in the package.
Note: Accessories and service parts can be bought at specialised stores or
in the Internet shop distriCOM at http://www.districom-online.de. (Delivery
is provided only in Germany.)
Technical Data
Power supply Power supply provided via power plug at 230 V 쓒; 앧10%; 50 Hz or
via the Ethernet port using PoE in compliance with IEEE 802.3AF
Power plug Type no. HW 824 or FW7577/EU/40
Power
network
Max. 10.5 W; in a completely extended system: max. 15.5 W
Power
PoE
Max. 8.5 W; in a completely extended system: max. 12.6 W
System connection 10/100Base Tx Ethernet
PC/data interface 10/100Base Tx Ethernet
Display 18 LEDs, partially polychromatic
LCD, 128 x 64 pixels, illuminated in white
COMfortel Xtension30: 30 LEDs, polychromatic
User elements Keypad, 11 permanent function keys, 8 softkeys, 15 programmable
function keys
COMfortel Xtension30: 30 programmable function keys
Receiver Electret microphone, dynamic receiver, hearing aid-compatible
Loud speakers 8 Ohm, Ø 66 mm
Hook switch Magnetic switch contact

Important Information
7
Possible Number of System Telephones on Auerswald PBXs
Data for Connecting a Headset
Cabinet Plastic material
Colours White (light grey), navy, black
Dimensions
(W x H x D)
261 mm x 109 mm x 216 mm
COMfortel Xtension30: 146 mm x 55 mm x 216 mm
Weight Approx. 1010 g
COMfortel Xtension30: Approx. 410 g
Ambient temperature 0° to 40°C
Safety CE
PBX Max. num. COMfortel VoIP 2500 ABs
with fully extended PBX
COMpact 5010 VoIP 4
COMpact 5020 VoIP 8
COMmander Basic.2 (19") 24
COMmander Business (19") 64
Microphone power consump-
tion
Max. 0.5 mA
Microphone sensitivity 45 dB
Loud speaker impedance 150 Ohm
Headset jack pin-out
1 DHSG BUS_IN
2 DHSG GND
3 Microphone -
4 Loud speaker -
5 Loud speaker +
6 Microphone +

Important Information
8
7 DHSG + 3.3 V
8 DHSG BUS_OUT
Headset jack pin-out

Preparation
9
This section describes the preparations required before commissioning the device. This
includes connecting the key extension modules (not included in the package) as well as the
receiver and/or headset (not included in the package). Furthermore, this includes installing
the telephone in a suitable location.
Connecting Key Extension Modules
Requirements
– Up to three COMfortel Xtension30 key extension modules
– The mounting hardware accompanying the key extension modules (special
fasteners, screws and connection cable)
– Telephone, switched off (disconnected from the 230 V power source – if
present – and disconnected from the network)
Steps to Take
1. Place the telephone and the key extension modules to be connected on the
table in the position in which they are to be assembled.
Note: The key extension modules (up to three are possible) can either be
attached on the right or on the left side of the telephone. They cannot be
distributed between both sides.
2. Rotate the telephone and key extension modules so that the underside is
in front of you.
3. Use the special connector included in the package to put the components
together as shown in Fig. 1 on page 10 at the bottom.
Note: In the Fig. 1 on page 10, the modules have been attached on the left
next to the receiver.
4. Attach each of the special fasteners using the four accompanying screws.
5. Insert the narrower RJ-10 connector on the accompanying module connec-
tion cable in the jack labelled with on the underside of the telephone.
6. Insert the wider RJ-11 connector end of the module connection cable in-
cluded in the package in the jack labelled on the bottom of the first key
extension module.
7. Additional modules: Insert the narrower RJ-10 connector on the accompa-
nying module connection cable in the jack labelled with on the under-
side of the key extension module connected previously.
Preparation

Preparation
10
8. Insert the wider RJ-11 connector end of the module connection cable in-
cluded in the package in the jack labelled on the bottom of the next key
extension module.
9. Insert the round DC connector on the power plug (type no. HW 824 or
FW7577/EU/40) in the jack labelled with on the underside of the tele-
phone.
Wait to connect the 230 V power source – in as much as it is necessary –
and to connect to the network until final commissioning.
Note: Using the power plug is only necessary if your router does not sup-
port Power over Ethernet (PoE).
Warning: Using the wrong power plug
can result in a life-threatening elec-
tric shock or can damage or destroy or the device :
Fig. 1: Connecting and assembling the COMfortel Xtension30
key extension

Preparation
11
씮Only use the power plug included in the package (type no. HW 824 or
FW7577/EU/40).
10. Place the cable in the available cable channels and hollow areas in such a
way that the cord does not hang through and cause the telephone to sit in
an unstable position.
Connecting the Receiver
Steps to Take
1. Insert the plug, as shown below in Fig. 2, the longer straight end of the spi-
ral cord into the jacked labelled with on the bottom of the telephone.
2. Guide the cable to the outside using the corresponding cable channel (see
Fig. 2).
3. Insert the other end of the spiral cord into the jack on the receiver.
Fig. 2: Receiver connection

Preparation
12
Connecting the Headset
Requirements
– A headset corresponding to technical data listed on page 7.
Note: The system telephone supports the operation of cable-connected
headsets as well as wireless headsets (headsets with a DHSG interface,
for example, from GN and Plantronics).
– To connect a COMfortel headset from Auerswald or another cable-con-
nected headset, you need the following: An adapter
Note: The adapter is available at specialized stores as an Auerswald
accessory.
Steps to Take
1. Insert the headset plug in the jack labelled with on the underside of the
telephone (see Fig. 3 below).
2. Guide the cable to the outside through one of the cable channels.
Further Steps
쑱The headset type used must be configured in the telephone at the end of
commissioning (in the telephone menu under settings headset head-
set type).
쑱In order to use the headset for calls, headset operation must be enabled at
the end of commissioning (in the telephone menu under functions
headset).
Fig. 3: COMfortel headset connection

Preparation
13
Situating the Telephone
Requirements
– Existing connections in the immediate vicinity of where the telephone is
placed:
For power supply via power plug: a 230-V power socket
Output socket on the DSL router or an existing network outlet
Warning: Any liquid that penetrates the casing can result in a life-threaten-
ing electric shock or can damage or destroy the device.
씮Only operate the system telephone in closed, dry rooms.
Attention: Mechanical stress and electro-magnetic fields can result in the
damage or destruction of the device or interfere in its function.
씮Avoid mechanical stress (for example, vibrations) and the proximity of
equipment that radiates electro-magnetic fields (for example, amateur
radio sets, mobile phones, DECT systems, WLAN routers, etc.).
씮Protect the system telephone from direct sunlight, condensation, dirt,
dust, caustic liquids and steam.
씮Note the values for ambient temperature and humidity indicated in the
technical specifications.
Steps to Take
1. Place the telephone on a clean, flat surface.
Attention: Some plastics and paint used on furniture may react chemically
with the plastic feet on the device and cause them to soften. Plastic chem-
ically changed in this way on the feet of the device may cause damage to
the surface of your furniture.
씮Place the system telephone on a non-slip pad.

Commissioning
14
This section describes the commissioning of the system telephone as well as the commis-
sioning of the answering machine on the system telephone using a commercially-available
USB memory stick. Once you have finished commissioning the equipment, you will be able
to use the telephone immediately. You can easily customize your telephone and the answer-
ing machine using the computer configuration described at the end of this section.
Commissioning the Telephone
Note: If you would like to integrate the system telephone into an existing
network, please contact the system administrator responsible for this. Mak-
ing changes to an existing network may cause considerable malfunctions.
Requirements
– PBX, switched on (connected to 230 V mains)
– The PBX with at least the following firmware version:
3.0 or higher
Note: If you have devices with older versions, carry out the corresponding
device updates (see PBX manual).
– The internal telephone number for the system telephone configured on the
PBX
– Recommended: The user PIN of the internal telephone number entered in
the PBX configuration
Steps to Take
1. Open the plastic flap above the Ethernet port which is located on the back
of the system telephone (see Fig. 4 on page 15).
2. Insert one end of the RJ-45 cable included in the package into the left Eth-
ernet port on the system telephone (see Fig. 4 on page 15).
3. Insert the other end of the RJ-45 cable included in the package into an out-
put socket on the DSL router or into an existing network outlet.
4. If you need a power plug (type no. HW 824 or FW7577/EU/40), insert it into
a freely accessible 230 V power socket.
The display will show the menu for language selection.
5. Press the softkey in front of the desired language.
Use the softkeys (keys next to the display) to scroll through any list
to the selection you want.
Commissioning

Commissioning
15
If your router has been configured as a DHCP server, the telephone auto-
matically receives its IP address, subnet mask as well as the gateway dur-
ing a DHCP request from this DHCP server. If the DHCP request takes a
few seconds, the selection manual config. is shown on the display. If the
DHCP request was successful, the menu for entering the MSN appears on
the display (continue page 16).
If your router has not been configured as a DHCP server or the DHCP re-
quest was not successful or you selected manual config. during the DHCP
request, the menu for entering the IP address of the telephone appears.
Perform the following steps.
a) Use the keypad to enter the IP address of the telephone.
Use the softkey (key next to the display) to delete the numbers one
at a time from the right.
Press the softkey (key next to the display) to enter a point when
entering an IP address.
Press the exit key to go back to the idle state at any time. The config-
uration is cancelled.
b) Press the softkey to finish the entry.
The display will show the menu for entering the subnet mask.
c) Enter the subnet mask via the keypad.
d) Press the softkey to finish the entry.
The display will show the menu for entering the gateway.
e) Use the keypad to enter the IP address of the gateway.
f) Press the softkey to finish the entry.
The display will show the menu for entering the MSN.
Fig. 4: Connection to the network
Ethernet port for
connecting to the network

Commissioning
16
6. Use the keypad to enter the internal telephone number previously config-
ured in the PBX.
If you have entered a user PIN for the system telephone in the PBX
configuration, the menu for entering the registration PIN appears on the
display.
7. Use the keypad to enter the user PIN of the telephone entered in the PBX
configuration.
8. Press the softkey to finish the entry.
The system telephone searches for the PBX.
Note: If no PBX is found, you will be prompted to enter the IP address of
the PBX via the keypad.
If a PBX is found, its IP address is shown on the display.
9. Press the softkey to confirm the IP address displayed.
Note: If there are two or more PBXs on the network and the display is
showing the IP address of the incorrect PBX, press the softkey. Enter
the IP address for the correct PBX.
The system telephone registers itself on the PBX. If the registration is
successful, the date and time as well as the name and MSN of the sub-
scriber are displayed. The telephone is now ready for use.
Note: If the PBX does not detect the date and time yet, only the name and
version of the telephone are displayed.
Further Steps
쑱Configure the telephone according to your individual needs. You can carry
out the configuration either via the menu on the display (see the configura-
tion and operating manual on the accompanying CD) or via the integrated
configuration manager (recommended; see page 20).
쑱If necessary, carry out a firmware update in order to extend the telephone
with the newly available functions (see page 20). Information about new
features is available on the support pages at the Auerswald web site (Inter-
net address: www.auerswald.de).

Commissioning
17
Commissioning the Answering Machine
Requirements
– USB memory stick included in the package (already contains several pro-
fessional announcements)
Steps to Take
1. Open the plastic flap that is located to the right on the rear side of system
telephone (see Fig. 5).
2. Insert the USB memory stick into the USB port on the system telephone
(see Fig. 5).
Note: The commissioning of the answering machine by inserting the USB
memory stick can take up to 30 seconds.
Note: If a USB memory stick without enough memory is inserted, the
answering machine cannot be put into operation. is shown on the dis-
play to the lower right.
As soon as the icon appears on the display at the bottom right, the
answering machine is ready for operation.
Note: You can switch off readiness (call acceptance) by pressing the
softkey, and switch it back on by pressing the softkey. The icon indi-
cates the current state.
Further Steps
쑱Create one or more separate announcements (see page 18).
Fig. 5: Inserting the USB memory stick
USB port on the
back side of the telephone USB memory stick

Commissioning
18
쑱Configure the answering machine according to your individual needs. You
can carry out the configuration either via the menu on the display (see the
configuration and operating manual on the accompanying CD) or via the
integrated configuration manager (recommended; see page 20).
Creating an Announcement for the Answering Machine
Steps to Take
1. Press the menu key (to the left under the display).
The menu for operating and configuring the telephone opens.
2. Press the softkeys in sequence (keys next to the display) in front of the
selection answer.machine, settings, edit announcem. and new an-
nouncement.
Use the softkeys (keys next to the display) to scroll through any list
to the selection you want.
The display will show the menu for entering the name of the announce-
ment.
3. Enter a name for the announcement.
Use the softkey (key next to the display) to delete the characters one at
a time from the right.
4. Press the softkey to finish the entry.
5. To start recording, press the softkey.
6. Record the announcement.
7. To end recording, press the softkey.
8. Press the softkey in front of the selection playback.
You will hear the announcement you just recorded.
9. Press the softkey in front of the selection store.
Note: If you are not satisfied with the results, click the softkey in front of
the selection new announcement. After doing this, you can make a new
recording.

Commissioning
19
Further Steps
쑱Assign the announcements different call types (in the menu of the tele-
phone under answer.machine functions TAM announcem.  ...).
However, this can be more easily done via the integrated configuration
manager (recommended; see page 20).
Connecting the Telephone to a PC
Requirements
– A PC with the following features:
PC with Intel Pentium 800 MHz or compatible processor
Windows 2000 (as of Service Pack 4), Windows XP (as of Service Pack
2), Windows Vista 32/64-bit, Mac OS X (as of 10.4), Linux (as of Kernel
2.6)
Memory (RAM: 256 MB, recommended 512 MB;
for Windows Vista: 512 MB, recommended 1 GB)
Browser for the configuration: Recommended Microsoft Internet
Explorer as of version 6.0, Mozilla Firefox as of version 2.0; with HTML
3, HTTP 4.0, JavaScript 1.0, CSS2.0, AJAX
Network card (the computer must be equipped with a network card and
the required driver installed)
Internet protocol TCP/IP (Transmission Control Protocol/Internet Proto-
col)
Mouse or compatible pointing device
SVGA graphics card with a resolution of 800 x 600;
recommended 1024 x 768 and 65536 colours (16 bit)
– PC and telephone on the same network
– Patch cable
Steps to Take
1. Switch on the PC and, if necessary, the system telephone.
2. Insert one end of the RJ-45 patch cable into the right Ethernet port on the
system telephone (see Fig. 6 on page 20).
3. Insert the other end of the RJ-45 patch cable into the network connection of
your PC.

Commissioning
20
Configuring Telephone and Answering Machine via PC
Note: If you would like to carry out the configuration using the telephone
menu, refer to the configuration and operating manual. They are located on
the Auerswald Mega Disk included in the package under Manuals.
Requirements
– Existing Ethernet connection between the PC and the system telephone
Steps to Take
1. Enter the IP address of your telephone (see page 23).
2. Start a browser (for example, Mozilla Firefox or Microsoft Internet Explorer).
3. Enter the IP address of the telephone in the address field of the browser
(for example, http://192.168.178.4).
Fig. 6: Connecting to a PC
Ethernet port for
connecting to a PC