Auerswald COMfortel 3500 User manual

Operation Guide
Operation and Configuration
VoIP System Telephones and
Standard VoIP Telephones
COMfortel쏐3200
COMfortel쏐3500

2COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Table of Contents
Important Information.......................................................................................................... 20
Used Symbols and Signal Words........................................................................................... 21
Safety Information .................................................................................................................. 22
Proper Use ............................................................................................................................. 24
Technical Data........................................................................................................................ 26
Copyright and Trademarks..................................................................................................... 29
Environmental Notice ............................................................................................................. 30
Introduction to the Telephone............................................................................................. 31
Device Overview .................................................................................................................... 32
Keys................................................................................................................................... 32
Display............................................................................................................................... 37
Overview of Sockets.......................................................................................................... 42
Standard Elements of the Telephone ..................................................................................... 44
Home Screen..................................................................................................................... 44
Status Line......................................................................................................................... 48
Status Info.......................................................................................................................... 49
Operating Instructions for the Telephone ............................................................................... 50
Android Keyboard (Screen Keyboard)............................................................................... 50
Entry and Selection Fields................................................................................................. 52
Lists ................................................................................................................................... 53
Applications (Apps) ................................................................................................................ 55
Setup Assistant for the Telephone's Basic Settings........................................................... 55
Telephony Application........................................................................................................ 56
Available Applications (Overview) ..................................................................................... 58

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 3
Table of Contents
Introduction to the Configuration Manager ....................................................................... 65
Configuration Manager........................................................................................................... 66
Minimum PC Requirements for Using the Configuration Manager.................................... 66
Opening the Configuration Manager ................................................................................. 66
Notes for Using the Configuration Manager ...................................................................... 69
Selecting your Language................................................................................................... 74
Entering a Username for the Configuration Manager (SIP Account)................................. 75
Entering a Password for the Configuration Manager (SIP Account) ................................. 76
Deleting the Password for the Configuration Manager (Sip Account) ............................... 77
Help........................................................................................................................................ 79
Opening Help..................................................................................................................... 79
Navigating in the Help Window.......................................................................................... 79
Searching in Help ..............................................................................................................81
Printing from within the Help.............................................................................................. 82
Icons in the Help Window .................................................................................................. 83
Telephoning .......................................................................................................................... 84
Incoming Calls........................................................................................................................ 85
Options during an Incoming Call ....................................................................................... 85
Accepting an Incoming Call ............................................................................................... 86
Rejecting an Incoming Call................................................................................................ 86
Putting a Caller On Hold.................................................................................................... 87
Forwarding Incoming Calls ................................................................................................ 87
Call-waiting Calls.................................................................................................................... 89
Options during a Call-waiting Call ..................................................................................... 89
Rejecting a Call-waiting Call.............................................................................................. 90
Accepting a Call-waiting Call ............................................................................................. 90
Forwarding a Call-waiting Call........................................................................................... 90
Switching Off the Call-waiting Tone ................................................................................... 91

4COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Outgoing Calls........................................................................................................................ 92
Options for Outgoing Calls ................................................................................................ 92
Picking up the Receiver and Dialling the Telephone Number............................................ 92
Dialling a Telephone Number with Dial Preparation .......................................................... 93
Initiating an External Call with Calling Line Identity Restriction ......................................... 94
Options for Unsuccessful Calls.......................................................................................... 94
Initiating Callback when Line is Busy ................................................................................ 95
Initiating Callback on No Reply.......................................................................................... 96
Initiating a Priority Call when Do-not-disturb is Enabled.................................................... 97
Ending a Query Call .......................................................................................................... 97
Call ......................................................................................................................................... 98
Options during a Call ......................................................................................................... 98
Information about a Call .................................................................................................... 98
Sending DTMF Signals...................................................................................................... 99
Muting a Call...................................................................................................................... 99
Ending a Call ..................................................................................................................... 99
Query Call ............................................................................................................................ 100
Initiating a Query Call ...................................................................................................... 100
Options during a Query Call ............................................................................................ 101
Splitting ............................................................................................................................ 101
Ending One of the Two Calls ........................................................................................... 102
Connecting the Other Two Call Partners to Each Other.................................................. 102
Call Transfer......................................................................................................................... 103
Options for Transferring a Call......................................................................................... 103
Transferring with Announcement..................................................................................... 104
Transferring without Announcement................................................................................ 104
Placing External Communication Partner in Waiting Loop .............................................. 105
Calling a Third Internal Subscriber and Transferring this Subscriber to an
Active Call Partner........................................................................................................... 106
Conference Call.................................................................................................................... 107
Initiating Conference Calls............................................................................................... 107
Options during a Conference Call ................................................................................... 107
Initiating Splitting during a Conference Call..................................................................... 108
Ending a Call With One of the Conference Call Partners................................................ 108
Connecting the Other Two Conference Call Partners to Each Other .............................. 108
Ending a Conference Call Completely............................................................................. 109

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 5
Table of Contents
Hands-free Calling................................................................................................................ 110
Initiating a Call in Hands-free Mode ................................................................................ 110
Ending a Call in Hands-free Mode................................................................................... 110
Switching On Hands-free Calling during a Call ................................................................111
Switching Off Hands-free Calling and Returning to Normal Calling..................................111
Loudspeaker Listening ......................................................................................................... 112
Switching On Loudspeaker Listening during a Call ......................................................... 112
Switching Off Loudspeaker Listening and Returning to Normal Calling .......................... 112
Ending a Call in Loudspeaker Listening Mode ................................................................ 112
Headset Call......................................................................................................................... 113
Initiating Headset Calls.................................................................................................... 113
Ending a Call in Headset Operation ................................................................................ 113
Initiating the Listen-in Function on the Receiver.............................................................. 113
Ending the Listen-in Function Through the Receiver ...................................................... 114
Contacts and Telephone Number Lists ............................................................................ 115
Contacts ............................................................................................................................... 116
Searching for and Displaying a Contact .......................................................................... 116
Dialling from within the Contacts ..................................................................................... 118
Creating a Contact........................................................................................................... 118
Editing a Contact ............................................................................................................. 120
Deleting a Contact ........................................................................................................... 121
Sharing a Contact............................................................................................................ 121
Options for Configuring Contacts..................................................................................... 122
Hiding Contacts ............................................................................................................... 124
Adding/Removing Favourites .......................................................................................... 125
Adjusting Display Options................................................................................................ 125
Adopting a Telephone Number from Dial Preparation ..................................................... 126
Adopting a Telephone Number from a List of Telephone Numbers ................................. 127
Adopting Telephone Numbers into Other Dialogs ........................................................... 127
Importing/Exporting Contacts .......................................................................................... 128
Redial List............................................................................................................................. 130
Opening the Redial List ................................................................................................... 130
Dialling from within the Redial List................................................................................... 130
Deleting Entries from the Redial List ............................................................................... 131

6COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Call Log ................................................................................................................................ 132
Opening the Call Log....................................................................................................... 132
Dialling from the Call Log ................................................................................................ 133
Deleting Entries from the Call Log................................................................................... 133
Caller List ............................................................................................................................. 135
Opening the Caller List ................................................................................................... 135
Dialling from within the Caller List ................................................................................... 136
Deleting Entries from the Caller List ................................................................................ 137
Functions ............................................................................................................................ 138
Announcement Before Answering for Group (System Telephone)....................................... 139
More Information on "Announcement before answering" for Group................................ 139
Switching Announcement Before Answering for Group On/Off ....................................... 139
Configuring and Operating a Function Key for Announcement Before Answering.......... 140
Automatic Bandwidth Amplification ...................................................................................... 145
Switching Automatic Bandwidth Amplification On/Off...................................................... 145
Configuring and Operating a Function Key for Automatic Bandwidth Amplification ........ 146
Boss/Secretary Function (System Telephone) ..................................................................... 149
Procedure when Calling the Boss Telephone.................................................................. 149
Switching the Boss/Secretary Function on the Boss Telephone On/Off .......................... 150
Configuring and Operating the Secretary Key on the Boss Telephone ........................... 150
Configuring and Operating the Boss Key on the Secretary Telephone ........................... 153
Call Forwarding .................................................................................................................... 157
Call Forwarding Variations............................................................................................... 157
Call Forwarding Types..................................................................................................... 159
Switching Call Forwarding for Subscribers On/Off .......................................................... 159
Configuring and Operating a Function Key for Call Forwarding for Subscribers............. 161
Switching Call Forwarding for Subscribers in the PBX On/Off ........................................ 167
Configuring and Operating a Function Key for Call Forwarding for Subscribers
in the PBX........................................................................................................................ 168
Switching Call Forwarding On/Off for External Telephone Numbers............................... 172
Configuring and Operating a Function Key for Call Forwarding for External
Phone Numbers............................................................................................................... 174
Call Waiting .......................................................................................................................... 180
Switching Call Waiting On/Off.......................................................................................... 180
Configuring and Operating a Function Key for Call Waiting ............................................ 181

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 7
Table of Contents
Calling Line Identity Restriction (CLIR) ................................................................................ 184
Switching CLIR On/Off .................................................................................................... 184
Configuring and Operating a CLIR Function Key ........................................................... 185
Configuration Switchover (System Telephone) .................................................................... 188
Manually Switching the Configuration ............................................................................. 188
Configuring and Operating a Function Key for Configuration Switchover ....................... 188
Do-not-disturb....................................................................................................................... 192
Switching the Do-not-disturb Function On/Off ................................................................. 192
Configuring and Operating a Function Key for Do-not-disturb ........................................ 193
Door Function (System Telephone)...................................................................................... 197
Using the Door Function.................................................................................................. 197
Own Telephone Rings (Door Call) – Open Door ............................................................. 198
Door Knock – Open Door ................................................................................................ 199
Configuring and Operating a Function Key for the Door Function................................... 199
External Line Transfer (System Telephone) ......................................................................... 204
How External Line Transfer Works .................................................................................. 204
Configuring and Operating a Function Key for External Line Transfer ............................ 204
Follow-me............................................................................................................................. 208
Switching Follow-me On/Off ............................................................................................ 208
Configuring and Operating a Function Key for Follow-me............................................... 209
Groups (System Telephone)................................................................................................. 213
Detailed Information about Group Functions (Call Types)............................................... 213
Logging the Telephone In/Out ......................................................................................... 214
Logging the Telephone out of All Groups......................................................................... 215
Configuring and Operating a Function Key for the Group Function ................................ 216
Configuring and Operating a Function Key for Logging Out of All Groups...................... 219
Configuring and Operating a Function Key for Displaying the Group State..................... 222
Headset Operation ............................................................................................................... 226
Switching Headset Operation On/Off .............................................................................. 226
Configuring and Operating a Function Key for Headset Operation ................................ 227

8COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
InterCom OneWay/Hands-free............................................................................................. 231
How InterCom OneWay Works........................................................................................ 231
Using InterCom OneWay................................................................................................. 231
Configuring and Operating a Function Key for InterCom OneWay.................................. 232
How InterCom Speakerphone Works .............................................................................. 236
Using InterCom Speakerphone ....................................................................................... 236
Configuring and Operating a Function Key for InterCom Speakerphone ........................ 237
Switching InterCom Permission On/Off ........................................................................... 240
Configuring the InterCom Type........................................................................................ 241
Configuring and Operating a Function Key for InterCom permission .............................. 242
Macro Function..................................................................................................................... 246
Macro Execution Process................................................................................................ 246
Configuring and Operating a Function Key for the Macro Function ................................ 247
Pick-up ................................................................................................................................. 252
Performing Pick-up .......................................................................................................... 252
Pick-up during a Call ....................................................................................................... 252
Configuring and Operating a Function Key for Pick-up ................................................... 253
Power Dialling ...................................................................................................................... 257
How Power Dialling Works .............................................................................................. 257
Initiating Power Dialling ................................................................................................... 257
Cancelling Power Dialling................................................................................................ 258
Relays (System Telephone) ................................................................................................. 259
Switching Relays On/Off.................................................................................................. 259
Configuring and Operating a Function Key for Switching Relays.................................... 260
Speed Dialling ...................................................................................................................... 264
Options for Using Speed Dialling Keys............................................................................ 264
Configuring and Operating a Function Key for Speed Dialling ........................................ 265
Switching Automatic Dialling for Speed Dialling On/Off................................................... 268
Switching the Display of the Registration Status On/Off.................................................. 269
Targeted Exchange Line Access (System Telephone)......................................................... 271
Initiating Targeted Exchange Line Access....................................................................... 271
Configuring and Operating a Function Key for Targeted Exchange Line Access ............ 272
Telephone Line..................................................................................................................... 276
Configuring and Operating a Function Key for the Telephone Line................................. 276

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 9
Table of Contents
Waiting Field Function (System Telephone .......................................................................... 281
Configuring a Waiting Field.............................................................................................. 281
Sequence for Call Acceptance in Waiting Field............................................................... 282
Switching Waiting Field Reception On/Off....................................................................... 283
Configuring and Operating a Function Key for Shared Line............................................ 284
Configuring the Function Key to Switch the Waiting Field Reception On/Off .................. 288
Local Answering Machine ................................................................................................. 292
Forwarding a Caller to the Answering Machine.................................................................... 293
Answering Machine Accepts Call – Call Acceptance ........................................................... 294
Basic Settings....................................................................................................................... 295
Switching Automatic Playback On/Off ............................................................................. 295
Switching the Call Information for New Messages On/Off............................................... 296
Switching the Separator Tone for New Messages On/Off ............................................... 296
Switching the Listen-in Function On/Off .......................................................................... 297
Readiness ............................................................................................................................ 299
Switching Readiness On/Off............................................................................................ 299
Configuring and Operating a Function Key for Readiness .............................................. 300
Call Acceptance ................................................................................................................... 304
Configuring the Call Acceptance Time ............................................................................ 304
Switching Acceptance of Group Calls On/Off.................................................................. 305
Call Acceptance Rules..................................................................................................... 306
Configuring Call Acceptance Rules ................................................................................. 307
Configuring the Maximum Recording Time ..................................................................... 310
Configuring the Maximum Recording Time for Door Calls .............................................. 311
Call Recording...................................................................................................................... 313
Recording a Call .............................................................................................................. 313
Configuring and Operating a Function Key for Starting Call Recordings......................... 314
Switching Automatic Call Recording On/Off .................................................................... 316
Configuring and Operating a Function Key for Automatic Call Recording....................... 318
Switching an Announcement for Call Recording On/Off.................................................. 320
Selecting an Announcement for Call Recording.............................................................. 322

10 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Forwarding Messages by E-mail.......................................................................................... 323
Switching the Forwarding of Messages by E-mail On/Off ............................................... 323
Switching the Forwarding of E-mail in HTML Format On/Off........................................... 324
Switching the Attaching of Incoming Messages as Files On/Off ..................................... 325
Switching the Marking of Sent Messages as Read on the Answering Machine On/Off .. 326
Entering the Address of the E-mail Recipient.................................................................. 327
Sending a Test E-mail...................................................................................................... 327
Configuring and Operating a Function Key for Call Forwarding by E-mail ...................... 328
E-mail Settings ..................................................................................................................... 332
Entering the Address of the E-mail Sender ..................................................................... 332
Configuring the IP Address of the Outgoing Mail Server................................................. 333
Configuring the Outgoing Mail Server Port...................................................................... 334
Setting the Type of Authentication................................................................................... 334
Entering the Username for the Outgoing Mail Server...................................................... 335
Entering the Password for the Outgoing Mail Server ...................................................... 336
Switching Encryption On/Off............................................................................................ 337
E-mail Internationalisation.................................................................................................... 339
Language Files ................................................................................................................ 339
Reading a Language Template........................................................................................ 340
Configuring a Language Template................................................................................... 340
Importing a Language Template ...................................................................................... 341
Exporting a Language Template...................................................................................... 342
Configuring the Language ............................................................................................... 343
Importing a Logo.............................................................................................................. 344
Remote Access .................................................................................................................... 346
Remote Access Variants.................................................................................................. 346
Configuring Remote Access ............................................................................................ 347
Switching Remote Access On/Off.................................................................................... 347
Entering a PIN for Remote Access.................................................................................. 348
Entering a Quick Remote Access Number ...................................................................... 349
Performing Remote Access............................................................................................. 351
Configuring and Operating a Function Key for Remote Access ...................................... 352

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 11
Table of Contents
Announcements ................................................................................................................... 356
Changing the Language for the Default Announcement ................................................. 356
Uploading Language Files............................................................................................... 357
Uploading an Announcement .......................................................................................... 358
Changing an Announcement Name ................................................................................ 358
Recording an Announcement .......................................................................................... 360
Switching an Announcement On or Off ........................................................................... 361
Configuring and Operating a Function Key for TAM Announcement............................... 362
Deleting an Announcement ............................................................................................. 365
Answering Machine List ....................................................................................................... 367
Opening the Answering Machine List .............................................................................. 367
Listening to Recordings (Messages, Voice Memos and Call Recordings) ...................... 369
Forwarding Recordings (Messages, Voice Memos and Call Recordings) by E-mail....... 370
Dialling from the Answering Machine List........................................................................ 370
Deleting Recordings (Messages, Voice Memos and Call Recordings) ........................... 371
Configuring and Operating a Function Key for the Answering Machine List ................... 372
Voice Memos........................................................................................................................ 376
Recording Memos ........................................................................................................... 376
Listening to Voice Memos................................................................................................ 377
Configuring and Operating a Function Key for Recording Voice Memos ........................ 378
E-mail and Instant Messaging........................................................................................... 381
E-mail Account ..................................................................................................................... 382
Adding an E-mail Account ............................................................................................... 382
Configuring an E-mail Account ........................................................................................ 384
Removing (Deleting) an E-mail Account.......................................................................... 385
E-mail ................................................................................................................................... 386
Reading and Replying to E-mail ...................................................................................... 386
Composing and Sending E-mail ...................................................................................... 387
Instant Messaging ................................................................................................................ 389
Configuring the Instant Messaging App........................................................................... 389
Reading and Replying to an Instant Message................................................................. 390
Writing and Sending an Instant Message........................................................................ 390
Voice Mail and Fax Boxes on the PBX ............................................................................. 392
Voice Mail and Fax Boxes.................................................................................................... 393

12 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Basic Settings....................................................................................................................... 394
Switching Automatic Playback On/Off ............................................................................. 394
Switching Call Information for New Messages On/Off..................................................... 395
Switching the Separator Tone for New Messages On/Off ............................................... 396
Automatic Operation............................................................................................................. 399
Switching On Automatic Operation of a Voice Mailbox ................................................... 399
Configuring and Operating a Function Key for Automatic Voice Mailbox Operation ....... 400
Readiness ............................................................................................................................ 404
Switching the Readiness On/Off...................................................................................... 404
Configuring and Operating a Function Key for Readiness .............................................. 405
Substitute Function............................................................................................................... 409
Switching the Substitute Function On/Off........................................................................ 409
Configuring and Operating a Function Key for the Substitute Function .......................... 410
Message Forwarding............................................................................................................ 414
Switching Message Forwarding On/Off ........................................................................... 414
Configuring and Operating a Function Key for Message Forwarding.............................. 415
Notification by E-mail............................................................................................................ 419
Switching Notification by E-mail On/Off........................................................................... 419
Configuring and Operating a Function Key for Notification by E-mail ............................. 420
Remote Access .................................................................................................................... 424
Performing Remote Access............................................................................................. 424
Switching Remote Access On/Off.................................................................................... 425
Configuring and Operating a Function Key for Remote Access ...................................... 426
Message List ........................................................................................................................ 430
Opening the Message List............................................................................................... 430
Opening the Message List of a Fax Box.......................................................................... 432
Listening to Messages..................................................................................................... 434
Distributing Messages ..................................................................................................... 435
Dialling from the Message List ........................................................................................ 436
Sending a Telefax as E-mail ............................................................................................ 436
Deleting Messages from the Message List...................................................................... 437
Configuring and Operating a Function Key for Opening a Message List ........................ 438
Announcements ................................................................................................................... 442
Recording an Announcement .......................................................................................... 442
Switching Your Own Announcement On/Off.................................................................... 443
Deleting an Existing Announcement................................................................................ 444

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 13
Table of Contents
Voice Memos........................................................................................................................ 446
Recording Memos ........................................................................................................... 446
Listening to Voice Memos................................................................................................ 447
Distributing Voice Memos ................................................................................................ 448
Deleting Voice Memos..................................................................................................... 449
Configuring and Operating a Function Key for Recording Voice Memos ........................ 450
Archive ................................................................................................................................. 454
Moving a Message into an Archive.................................................................................. 454
Opening an Archive ......................................................................................................... 454
Deleting Messages from the Archive............................................................................... 455
Settings ............................................................................................................................... 456
Bluetooth .............................................................................................................................. 457
Switching Bluetooth On/Off and Configuring It ................................................................ 457
Configuring and Operating a Function Key for Bluetooth ................................................ 459
Transmitting a Pairing Request ....................................................................................... 461
Accepting a Pairing Request ........................................................................................... 462
Unpairing ......................................................................................................................... 463
Creating a Bluetooth Connection..................................................................................... 464
Breaking a Bluetooth Connection .................................................................................... 464
Switching Bluetooth Device Surveillance On/Off............................................................. 465
Selecting a Device for Bluetooth Device Surveillance .................................................... 465
Switching the Link from the Bluetooth Device to the Phone Lock On/Off........................ 466
Switching the Link from the Bluetooth Device to Call Forwarding On/Off........................ 466

14 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
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Ethernet................................................................................................................................ 468
Switching the DHCP Client On/Off .................................................................................. 468
Configuring the Telephone's IP Address Manually .......................................................... 469
Configuring the Subnet Mask .......................................................................................... 470
Configuring a Gateway .................................................................................................... 471
Configuring the DNS Server ............................................................................................ 472
Configuring an HTTP Proxy............................................................................................. 473
Switching DiffServ On/Off ................................................................................................ 474
Configuring the RTP Port................................................................................................. 476
VLAN ............................................................................................................................... 477
VLAN Operating Modes................................................................................................... 477
Switching the VLAN On/Off and Configuring It................................................................ 478
Switching the VLAN Gateway On/Off and Configuring It................................................. 479
VPN ................................................................................................................................. 481
Saving the OpenVPN Configuration File in the Telephone.............................................. 481
Saving an OpenVPN Certificate in the Telephone........................................................... 482
Switching OpenVPN On/Off............................................................................................. 482
Opening the OpenVPN Log File ...................................................................................... 484
Deleting the OpenVPN Configuration File ....................................................................... 484
Deleting OpenVPN Certificates ....................................................................................... 485
IP Blacklist and Whitelist as Protection against Attacks from the Internet....................... 486
Switching IP Blacklist and Whitelist On/Off...................................................................... 486
Viewing and Deleting IP Restrictions............................................................................... 487
Configuring the IP Whitelist ............................................................................................. 488

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 15
Table of Contents
Providers and PBXs ............................................................................................................. 491
New Provider/PBX........................................................................................................... 492
Deleting a Provider/PBX.................................................................................................. 493
Registering New Accounts............................................................................................... 493
Entering a Name for the Provider/PBX............................................................................ 494
Selecting the Type ........................................................................................................... 495
Configuring a Domain...................................................................................................... 496
Configuring the Registrar ................................................................................................ 497
Configuring the Outbound Proxy .................................................................................... 499
Configuring the SIP Port ................................................................................................. 501
Configuring the SIP Session Timer.................................................................................. 502
Configuring the SIP Transport Protocol........................................................................... 504
Switching SIPS On/Off and Configuring It ....................................................................... 505
Configuring NAT Traversal .............................................................................................. 507
Configuring the STUN Server ......................................................................................... 510
Configuring NAT Keep Alive ............................................................................................ 512
Configuring Codecs ........................................................................................................ 513
Switching Music on Hold On/Off...................................................................................... 514
Configuring DTMF Signalling........................................................................................... 515
Configuring the Jitter Buffer............................................................................................. 517
Configuring SRTP............................................................................................................ 518
Switching the Use of PBX Subscriber Numbers On/Off .................................................. 520
Entering Exchange Line Access Numbers ...................................................................... 521
Entering Keypad Sequences ........................................................................................... 523
Configuring the Evaluation of Incoming SIP Messages................................................... 524
Configuring the Presentation of Subscriber Numbers (Outgoing) ................................... 528
Configuring the Network Interface Type .......................................................................... 532

16 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Accounts............................................................................................................................... 535
Creating an Account ....................................................................................................... 535
Deleting an Account ....................................................................................................... 537
Registering an Account ................................................................................................... 538
Enabling/Disabling Use of an Account ............................................................................ 539
Configuring and Operating a Function Key for Enabling/Disabling Use of an Account ... 540
Entering an Account Name.............................................................................................. 543
Selecting a Provider/PBX ................................................................................................ 544
Enabling/Disabling Use as a System Telephone ............................................................. 545
Enabling Use as the Default Account .............................................................................. 548
Entering a Username for an Account .............................................................................. 549
Entering a Password for an Account ............................................................................... 551
Entering an Authentication ID.......................................................................................... 552
Entering a Country and Area Code ................................................................................. 554
Configuring the Connection Type .................................................................................... 556
Entering a DDI Main Number .......................................................................................... 557
Entering Telephone Numbers .......................................................................................... 559
Create BLF Resource List Subscription .......................................................................... 561
Configuring the Voice Mailbox (SIP Account )................................................................. 562
Sound................................................................................................................................... 566
Switching Silent Mode On/Off.......................................................................................... 566
Setting the Volume .......................................................................................................... 567
Setting the Headset Microphone Gain............................................................................. 568
Setting a Default Ringtone............................................................................................... 569
Identifying Different Types of Calls .................................................................................. 570
Setting a Call Type-dependent Ringtone......................................................................... 571
Setting a Group-dependent Ringtone.............................................................................. 572
Switching Silence on User Proximity On/Off (only COMfortel 3500) ............................... 573
Setting a Notification Ringtone ........................................................................................ 573
Switching Audible Selection On/Off................................................................................. 574
Switching Off the Sound when the Display is Locked or Unlocked ................................ 574
Switching the Ringtone On/Off ........................................................................................ 574
Configuring and Operating a Function Key for the Ringtone .......................................... 575

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 17
Table of Contents
Display and LEDs................................................................................................................. 578
Setting the Brightness of the Display............................................................................... 578
Setting the Sensitivity of the Proximity Sensor (only COMfortel 3500)............................ 579
Power Save Mode and Display Lock............................................................................... 580
Configuring the Automatic Display Lock.......................................................................... 580
Configuring the Power Save Mode.................................................................................. 581
Switching Configuration-dependent Display Lock ........................................................... 582
Switching Off the Display in Power Save Mode............................................................... 583
Configuring and Operating a Function Key for Display Lock........................................... 584
Switching Off Display Lock .............................................................................................. 586
Configuring the Message Key LED ................................................................................. 586
Configuring the Display LED (only COMfortel 3500) ....................................................... 588
Privacy and Security............................................................................................................. 590
Resetting to Factory Settings .......................................................................................... 590
Switching Call Logging On/Off......................................................................................... 591
Configuring the Phone Lock (Entering a Password/PIN)................................................. 593
Disabling the Phone Lock................................................................................................ 594
Device Administrators...................................................................................................... 595
Secure Credentials .......................................................................................................... 595
Installing from SD Card.................................................................................................... 596
Entering a Password for the Credential Storage ............................................................. 597
Clear Storage................................................................................................................... 597
Rights Management......................................................................................................... 598
Configuring Permissions for Settings .............................................................................. 598
Configuring Permissions for Functions............................................................................ 599
Applications .......................................................................................................................... 601
Permitting the Installation of Applications of Unknown Origin ......................................... 601
Managing Applications .................................................................................................... 602
Managing Running Services............................................................................................ 603
Managing Memory Use ................................................................................................... 603
Configuring Options for Application Development........................................................... 604
Synchronising....................................................................................................................... 606
Switching Background Data Synchronisation On/Off ...................................................... 606
Switching Automatic Synchronisation On/Off .................................................................. 607
Switching Account Synchronisation On/Off ..................................................................... 607
Synchronising an Account Manually................................................................................ 608
Creating an Account ........................................................................................................ 609
Deleting an Account ........................................................................................................ 609

18 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Language and Keyboard...................................................................................................... 611
Configuring the Language on the Telephone .................................................................. 611
Setting up a Dictionary .................................................................................................... 612
Onscreen Keyboard Settings........................................................................................... 612
Telephone Keyboard Settings.......................................................................................... 613
Date and Time...................................................................................................................... 614
Setting the Date and Time Manually................................................................................ 614
Switching Automatic Update of the Phone Time over the Network On/Off...................... 616
Configuring the Time Zone .............................................................................................. 617
Switching 24-hour Format On/Off ................................................................................... 617
Configuring the Date Format .......................................................................................... 619
Emergency Numbers............................................................................................................ 620
Creating Emergency Numbers ........................................................................................ 620
Location................................................................................................................................ 622
Setting the Location......................................................................................................... 622
Telephone Information.......................................................................................................... 624
Displaying Telephone Information ................................................................................... 624
IP Camera ............................................................................................................................ 625
Configuring an IP Camera ............................................................................................... 625
Deleting an IP Camera .................................................................................................... 626
Entering an IP Camera Name ......................................................................................... 627
Configuring the IP Address of an IP Camera .................................................................. 628
Switching the Full Screen Mode On/Off........................................................................... 629
Configuring the Image Scale ........................................................................................... 630
Switching Image Centring On/Off .................................................................................... 631
Configuring the Image Frequency ................................................................................... 632
Entering a Username for an IP Camera .......................................................................... 633
Entering a Password for an IP Camera ........................................................................... 634
Switching Increased Security On/Off............................................................................... 635
Configuring the Function Key for an IP Camera.............................................................. 636
Configuring a Link Between an IP Camera and a Contact .............................................. 638
Configuring the IP Camera Control ................................................................................. 639
Service and Maintenance .................................................................................................. 642
Data Backup......................................................................................................................... 643
Creating a Backup ........................................................................................................... 643
Restoring a Backup ......................................................................................................... 644

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 19
Table of Contents
Update and Provisioning ...................................................................................................... 646
Update and Provisioning Variants.................................................................................... 646
Triggering a Manual Update ............................................................................................ 646
Configuring the Schedule for Updates and Provisioning ................................................. 649
Entering the Address of the Provisioning Server............................................................. 650
Switching Automatic Provisioning On/Off ........................................................................ 651
Switching Provisioning with DHCP Data On/Off.............................................................. 653
Triggering a Provisioning Test ......................................................................................... 653
Entering the Address of the Update Server..................................................................... 655
Configuring Automatic Update via the Update Server..................................................... 656
Triggering an Update Test ............................................................................................... 658
Restoring Previous Firmware .......................................................................................... 660
Configuration via SIP Messages ..................................................................................... 661
Switching Configuration via SIP Messages On/Off.......................................................... 661
Configuring a Whitelist for Configuration via SIP Messages ........................................... 662
Storage................................................................................................................................. 664
Removing and Providing an SD Card.............................................................................. 664
Formatting an SD card .................................................................................................... 664
Shutting Down and Rebooting the Telephone...................................................................... 666
Service Data......................................................................................................................... 667
Recording a Service Data Log......................................................................................... 667
Recording the Network Data Stream ............................................................................... 668
Index.................................................................................................................................... 670

20 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Important Information
Important Information
This section includes necessary information for operating your equipment safely. Before you
put the telephone into operation, it is absolutely necessary for you to read the safety information
described here and to make yourself familiar with the intended use of the device as well as the
technical information.
Topics
–Used Symbols and Signal Words (page 21)
–Safety Information (page 22)
–Proper Use (page 24)
–Technical Data (page 26)
–Copyright and Trademarks (page 29)
–Environmental Notice (page 30)