Auerswald COMfortel 3500 User manual

Operation Guide
Operation and Configuration
VoIP System Telephones and
Standard VoIP Telephones
COMfortel쏐3200
COMfortel쏐3500

2COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Table of Contents
Important Information.......................................................................................................... 20
Used Symbols and Signal Words........................................................................................... 21
Safety Information .................................................................................................................. 22
Proper Use ............................................................................................................................. 24
Technical Data........................................................................................................................ 26
Copyright and Trademarks..................................................................................................... 29
Environmental Notice ............................................................................................................. 30
Introduction to the Telephone............................................................................................. 31
Device Overview .................................................................................................................... 32
Keys................................................................................................................................... 32
Display............................................................................................................................... 37
Overview of Sockets.......................................................................................................... 42
Standard Elements of the Telephone ..................................................................................... 44
Home Screen..................................................................................................................... 44
Status Line......................................................................................................................... 48
Status Info.......................................................................................................................... 49
Operating Instructions for the Telephone ............................................................................... 50
Android Keyboard (Screen Keyboard)............................................................................... 50
Entry and Selection Fields................................................................................................. 52
Lists ................................................................................................................................... 53
Applications (Apps) ................................................................................................................ 55
Setup Assistant for the Telephone's Basic Settings........................................................... 55
Telephony Application........................................................................................................ 56
Available Applications (Overview) ..................................................................................... 58

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 3
Table of Contents
Introduction to the Configuration Manager ....................................................................... 65
Configuration Manager........................................................................................................... 66
Minimum PC Requirements for Using the Configuration Manager.................................... 66
Opening the Configuration Manager ................................................................................. 66
Notes for Using the Configuration Manager ...................................................................... 69
Selecting your Language................................................................................................... 74
Entering a Username for the Configuration Manager (SIP Account)................................. 75
Entering a Password for the Configuration Manager (SIP Account) ................................. 76
Deleting the Password for the Configuration Manager (Sip Account) ............................... 77
Help........................................................................................................................................ 79
Opening Help..................................................................................................................... 79
Navigating in the Help Window.......................................................................................... 79
Searching in Help ..............................................................................................................81
Printing from within the Help.............................................................................................. 82
Icons in the Help Window .................................................................................................. 83
Telephoning .......................................................................................................................... 84
Incoming Calls........................................................................................................................ 85
Options during an Incoming Call ....................................................................................... 85
Accepting an Incoming Call ............................................................................................... 86
Rejecting an Incoming Call................................................................................................ 86
Putting a Caller On Hold.................................................................................................... 87
Forwarding Incoming Calls ................................................................................................ 87
Call-waiting Calls.................................................................................................................... 89
Options during a Call-waiting Call ..................................................................................... 89
Rejecting a Call-waiting Call.............................................................................................. 90
Accepting a Call-waiting Call ............................................................................................. 90
Forwarding a Call-waiting Call........................................................................................... 90
Switching Off the Call-waiting Tone ................................................................................... 91

4COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Outgoing Calls........................................................................................................................ 92
Options for Outgoing Calls ................................................................................................ 92
Picking up the Receiver and Dialling the Telephone Number............................................ 92
Dialling a Telephone Number with Dial Preparation .......................................................... 93
Initiating an External Call with Calling Line Identity Restriction ......................................... 94
Options for Unsuccessful Calls.......................................................................................... 94
Initiating Callback when Line is Busy ................................................................................ 95
Initiating Callback on No Reply.......................................................................................... 96
Initiating a Priority Call when Do-not-disturb is Enabled.................................................... 97
Ending a Query Call .......................................................................................................... 97
Call ......................................................................................................................................... 98
Options during a Call ......................................................................................................... 98
Information about a Call .................................................................................................... 98
Sending DTMF Signals...................................................................................................... 99
Muting a Call...................................................................................................................... 99
Ending a Call ..................................................................................................................... 99
Query Call ............................................................................................................................ 100
Initiating a Query Call ...................................................................................................... 100
Options during a Query Call ............................................................................................ 101
Splitting ............................................................................................................................ 101
Ending One of the Two Calls ........................................................................................... 102
Connecting the Other Two Call Partners to Each Other.................................................. 102
Call Transfer......................................................................................................................... 103
Options for Transferring a Call......................................................................................... 103
Transferring with Announcement..................................................................................... 104
Transferring without Announcement................................................................................ 104
Placing External Communication Partner in Waiting Loop .............................................. 105
Calling a Third Internal Subscriber and Transferring this Subscriber to an
Active Call Partner........................................................................................................... 106
Conference Call.................................................................................................................... 107
Initiating Conference Calls............................................................................................... 107
Options during a Conference Call ................................................................................... 107
Initiating Splitting during a Conference Call..................................................................... 108
Ending a Call With One of the Conference Call Partners................................................ 108
Connecting the Other Two Conference Call Partners to Each Other .............................. 108
Ending a Conference Call Completely............................................................................. 109

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 5
Table of Contents
Hands-free Calling................................................................................................................ 110
Initiating a Call in Hands-free Mode ................................................................................ 110
Ending a Call in Hands-free Mode................................................................................... 110
Switching On Hands-free Calling during a Call ................................................................111
Switching Off Hands-free Calling and Returning to Normal Calling..................................111
Loudspeaker Listening ......................................................................................................... 112
Switching On Loudspeaker Listening during a Call ......................................................... 112
Switching Off Loudspeaker Listening and Returning to Normal Calling .......................... 112
Ending a Call in Loudspeaker Listening Mode ................................................................ 112
Headset Call......................................................................................................................... 113
Initiating Headset Calls.................................................................................................... 113
Ending a Call in Headset Operation ................................................................................ 113
Initiating the Listen-in Function on the Receiver.............................................................. 113
Ending the Listen-in Function Through the Receiver ...................................................... 114
Contacts and Telephone Number Lists ............................................................................ 115
Contacts ............................................................................................................................... 116
Searching for and Displaying a Contact .......................................................................... 116
Dialling from within the Contacts ..................................................................................... 118
Creating a Contact........................................................................................................... 118
Editing a Contact ............................................................................................................. 120
Deleting a Contact ........................................................................................................... 121
Sharing a Contact............................................................................................................ 121
Options for Configuring Contacts..................................................................................... 122
Hiding Contacts ............................................................................................................... 124
Adding/Removing Favourites .......................................................................................... 125
Adjusting Display Options................................................................................................ 125
Adopting a Telephone Number from Dial Preparation ..................................................... 126
Adopting a Telephone Number from a List of Telephone Numbers ................................. 127
Adopting Telephone Numbers into Other Dialogs ........................................................... 127
Importing/Exporting Contacts .......................................................................................... 128
Redial List............................................................................................................................. 130
Opening the Redial List ................................................................................................... 130
Dialling from within the Redial List................................................................................... 130
Deleting Entries from the Redial List ............................................................................... 131

6COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Call Log ................................................................................................................................ 132
Opening the Call Log....................................................................................................... 132
Dialling from the Call Log ................................................................................................ 133
Deleting Entries from the Call Log................................................................................... 133
Caller List ............................................................................................................................. 135
Opening the Caller List ................................................................................................... 135
Dialling from within the Caller List ................................................................................... 136
Deleting Entries from the Caller List ................................................................................ 137
Functions ............................................................................................................................ 138
Announcement Before Answering for Group (System Telephone)....................................... 139
More Information on "Announcement before answering" for Group................................ 139
Switching Announcement Before Answering for Group On/Off ....................................... 139
Configuring and Operating a Function Key for Announcement Before Answering.......... 140
Automatic Bandwidth Amplification ...................................................................................... 145
Switching Automatic Bandwidth Amplification On/Off...................................................... 145
Configuring and Operating a Function Key for Automatic Bandwidth Amplification ........ 146
Boss/Secretary Function (System Telephone) ..................................................................... 149
Procedure when Calling the Boss Telephone.................................................................. 149
Switching the Boss/Secretary Function on the Boss Telephone On/Off .......................... 150
Configuring and Operating the Secretary Key on the Boss Telephone ........................... 150
Configuring and Operating the Boss Key on the Secretary Telephone ........................... 153
Call Forwarding .................................................................................................................... 157
Call Forwarding Variations............................................................................................... 157
Call Forwarding Types..................................................................................................... 159
Switching Call Forwarding for Subscribers On/Off .......................................................... 159
Configuring and Operating a Function Key for Call Forwarding for Subscribers............. 161
Switching Call Forwarding for Subscribers in the PBX On/Off ........................................ 167
Configuring and Operating a Function Key for Call Forwarding for Subscribers
in the PBX........................................................................................................................ 168
Switching Call Forwarding On/Off for External Telephone Numbers............................... 172
Configuring and Operating a Function Key for Call Forwarding for External
Phone Numbers............................................................................................................... 174
Call Waiting .......................................................................................................................... 180
Switching Call Waiting On/Off.......................................................................................... 180
Configuring and Operating a Function Key for Call Waiting ............................................ 181

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 7
Table of Contents
Calling Line Identity Restriction (CLIR) ................................................................................ 184
Switching CLIR On/Off .................................................................................................... 184
Configuring and Operating a CLIR Function Key ........................................................... 185
Configuration Switchover (System Telephone) .................................................................... 188
Manually Switching the Configuration ............................................................................. 188
Configuring and Operating a Function Key for Configuration Switchover ....................... 188
Do-not-disturb....................................................................................................................... 192
Switching the Do-not-disturb Function On/Off ................................................................. 192
Configuring and Operating a Function Key for Do-not-disturb ........................................ 193
Door Function (System Telephone)...................................................................................... 197
Using the Door Function.................................................................................................. 197
Own Telephone Rings (Door Call) – Open Door ............................................................. 198
Door Knock – Open Door ................................................................................................ 199
Configuring and Operating a Function Key for the Door Function................................... 199
External Line Transfer (System Telephone) ......................................................................... 204
How External Line Transfer Works .................................................................................. 204
Configuring and Operating a Function Key for External Line Transfer ............................ 204
Follow-me............................................................................................................................. 208
Switching Follow-me On/Off ............................................................................................ 208
Configuring and Operating a Function Key for Follow-me............................................... 209
Groups (System Telephone)................................................................................................. 213
Detailed Information about Group Functions (Call Types)............................................... 213
Logging the Telephone In/Out ......................................................................................... 214
Logging the Telephone out of All Groups......................................................................... 215
Configuring and Operating a Function Key for the Group Function ................................ 216
Configuring and Operating a Function Key for Logging Out of All Groups...................... 219
Configuring and Operating a Function Key for Displaying the Group State..................... 222
Headset Operation ............................................................................................................... 226
Switching Headset Operation On/Off .............................................................................. 226
Configuring and Operating a Function Key for Headset Operation ................................ 227

8COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
InterCom OneWay/Hands-free............................................................................................. 231
How InterCom OneWay Works........................................................................................ 231
Using InterCom OneWay................................................................................................. 231
Configuring and Operating a Function Key for InterCom OneWay.................................. 232
How InterCom Speakerphone Works .............................................................................. 236
Using InterCom Speakerphone ....................................................................................... 236
Configuring and Operating a Function Key for InterCom Speakerphone ........................ 237
Switching InterCom Permission On/Off ........................................................................... 240
Configuring the InterCom Type........................................................................................ 241
Configuring and Operating a Function Key for InterCom permission .............................. 242
Macro Function..................................................................................................................... 246
Macro Execution Process................................................................................................ 246
Configuring and Operating a Function Key for the Macro Function ................................ 247
Pick-up ................................................................................................................................. 252
Performing Pick-up .......................................................................................................... 252
Pick-up during a Call ....................................................................................................... 252
Configuring and Operating a Function Key for Pick-up ................................................... 253
Power Dialling ...................................................................................................................... 257
How Power Dialling Works .............................................................................................. 257
Initiating Power Dialling ................................................................................................... 257
Cancelling Power Dialling................................................................................................ 258
Relays (System Telephone) ................................................................................................. 259
Switching Relays On/Off.................................................................................................. 259
Configuring and Operating a Function Key for Switching Relays.................................... 260
Speed Dialling ...................................................................................................................... 264
Options for Using Speed Dialling Keys............................................................................ 264
Configuring and Operating a Function Key for Speed Dialling ........................................ 265
Switching Automatic Dialling for Speed Dialling On/Off................................................... 268
Switching the Display of the Registration Status On/Off.................................................. 269
Targeted Exchange Line Access (System Telephone)......................................................... 271
Initiating Targeted Exchange Line Access....................................................................... 271
Configuring and Operating a Function Key for Targeted Exchange Line Access ............ 272
Telephone Line..................................................................................................................... 276
Configuring and Operating a Function Key for the Telephone Line................................. 276

COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016 9
Table of Contents
Waiting Field Function (System Telephone .......................................................................... 281
Configuring a Waiting Field.............................................................................................. 281
Sequence for Call Acceptance in Waiting Field............................................................... 282
Switching Waiting Field Reception On/Off....................................................................... 283
Configuring and Operating a Function Key for Shared Line............................................ 284
Configuring the Function Key to Switch the Waiting Field Reception On/Off .................. 288
Local Answering Machine ................................................................................................. 292
Forwarding a Caller to the Answering Machine.................................................................... 293
Answering Machine Accepts Call – Call Acceptance ........................................................... 294
Basic Settings....................................................................................................................... 295
Switching Automatic Playback On/Off ............................................................................. 295
Switching the Call Information for New Messages On/Off............................................... 296
Switching the Separator Tone for New Messages On/Off ............................................... 296
Switching the Listen-in Function On/Off .......................................................................... 297
Readiness ............................................................................................................................ 299
Switching Readiness On/Off............................................................................................ 299
Configuring and Operating a Function Key for Readiness .............................................. 300
Call Acceptance ................................................................................................................... 304
Configuring the Call Acceptance Time ............................................................................ 304
Switching Acceptance of Group Calls On/Off.................................................................. 305
Call Acceptance Rules..................................................................................................... 306
Configuring Call Acceptance Rules ................................................................................. 307
Configuring the Maximum Recording Time ..................................................................... 310
Configuring the Maximum Recording Time for Door Calls .............................................. 311
Call Recording...................................................................................................................... 313
Recording a Call .............................................................................................................. 313
Configuring and Operating a Function Key for Starting Call Recordings......................... 314
Switching Automatic Call Recording On/Off .................................................................... 316
Configuring and Operating a Function Key for Automatic Call Recording....................... 318
Switching an Announcement for Call Recording On/Off.................................................. 320
Selecting an Announcement for Call Recording.............................................................. 322

10 COMfortel 3200/3500 - Firmware V1.8G - Operation and Configuration V06 04/2016
Table of Contents
Forwarding Messages by E-mail.......................................................................................... 323
Switching the Forwarding of Messages by E-mail On/Off ............................................... 323
Switching the Forwarding of E-mail in HTML Format On/Off........................................... 324
Switching the Attaching of Incoming Messages as Files On/Off ..................................... 325
Switching the Marking of Sent Messages as Read on the Answering Machine On/Off .. 326
Entering the Address of the E-mail Recipient.................................................................. 327
Sending a Test E-mail...................................................................................................... 327
Configuring and Operating a Function Key for Call Forwarding by E-mail ...................... 328
E-mail Settings ..................................................................................................................... 332
Entering the Address of the E-mail Sender ..................................................................... 332
Configuring the IP Address of the Outgoing Mail Server................................................. 333
Configuring the Outgoing Mail Server Port...................................................................... 334
Setting the Type of Authentication................................................................................... 334
Entering the Username for the Outgoing Mail Server...................................................... 335
Entering the Password for the Outgoing Mail Server ...................................................... 336
Switching Encryption On/Off............................................................................................ 337
E-mail Internationalisation.................................................................................................... 339
Language Files ................................................................................................................ 339
Reading a Language Template........................................................................................ 340
Configuring a Language Template................................................................................... 340
Importing a Language Template ...................................................................................... 341
Exporting a Language Template...................................................................................... 342
Configuring the Language ............................................................................................... 343
Importing a Logo.............................................................................................................. 344
Remote Access .................................................................................................................... 346
Remote Access Variants.................................................................................................. 346
Configuring Remote Access ............................................................................................ 347
Switching Remote Access On/Off.................................................................................... 347
Entering a PIN for Remote Access.................................................................................. 348
Entering a Quick Remote Access Number ...................................................................... 349
Performing Remote Access............................................................................................. 351
Configuring and Operating a Function Key for Remote Access ...................................... 352